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Technical News & Discussion => Windows News & Discussion => Topic started by: pctech on Oct 01, 2011, 17:19:03

Title: Outlook Error 0x800CCC97 (unknown error)
Post by: pctech on Oct 01, 2011, 17:19:03
Hi All

scratching my head over this one as it only affects one POP3 account although there are two in the same PST file and with the same provider.

I've raised a ticket with network solutions but was wondering if anyone had any ideas as I've tried deleting and recreating the profile to no avail.

I can't unfortunately delete and recreate the account server side because the box is purchased as a specific product.

Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: Simon on Oct 01, 2011, 18:02:05
I could only Google the error, which you would have already done, Mitch.  :dunno:
Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: Rik on Oct 01, 2011, 18:04:56
Have you read this, Mitch?

http://www.office-outlook.com/outlook-forum/index.php/m/593860/
Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: pctech on Oct 01, 2011, 18:09:43
I've not seen that particular link Rik but put Prevx into Install mode to temporarily disable the protection but its not made any difference.

I suppose I'll have to try a safe mode boot so its not load at all and see what happens.

Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: pctech on Oct 01, 2011, 18:19:41
No joy.

Even with no other services running its still screwing up, I will probably pull out the DVD and run a detect and repair but had intend to format and reinstall Windows this week anyway so might just back stuff up and do that.

Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: Rik on Oct 01, 2011, 18:20:58
Sounds like a plan, Mitch.
Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: pctech on Oct 01, 2011, 18:21:53
Another reason for stuff not to be cloud based.

Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: Rik on Oct 01, 2011, 18:25:12
I hate clouds, perhaps, more accurately, I don't trust them.
Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: pctech on Oct 01, 2011, 18:29:43
Having supported servers I don't really either.

I'll pay to have my e-mail hosted but thats about as far as I want to go.

Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: Rik on Oct 01, 2011, 18:33:13
Same here, Mitch. I prefer to control things myself...
Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: pctech on Oct 04, 2011, 17:59:05
Well have migrated my mail to a new provider and what do you know, the problem has disappeared which does lead me to think there was a server side issue.

0 points to Network Solutions for their technical support.

Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: Rik on Oct 04, 2011, 18:11:10
Norwegian, are they, Mitch? ;D
Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: pctech on Oct 04, 2011, 18:15:08
 ;D

Company I'm now using is based on the Isle of Man.

Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: Rik on Oct 04, 2011, 18:18:29
Sue will thank you for that. :)
Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: pctech on Oct 04, 2011, 18:22:30
 ;D

I think it makes sense to support businesses in the British Isles in these times and I can't argue with mail hosting for a tenner per year.

1and1 were ok but had a couple of billing issues and unfortunately they aren't the easiest company to deal with by phone.

Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: Rik on Oct 04, 2011, 18:23:53
Their call centre is in the Philippines.
Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: pctech on Oct 04, 2011, 18:25:24
Probably why there was a bit of a communication barrier then.

Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: Rik on Oct 04, 2011, 18:30:56
Shall we say it was 'unusual' English.
Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: pctech on Oct 04, 2011, 18:33:28
indeed yes, read from a script.

Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: Rik on Oct 04, 2011, 18:35:20
To be fair to 1&1, I've only needed to contact support once in four years.
Title: Re: Outlook Error 0x800CCC97 (unknown error)
Post by: pctech on Oct 04, 2011, 18:39:31
Indeed, same for me, only had to ring them to sort out a refund for some hosting I'd ordered for a project I've now put on hold while I clarify the bizarre new cookie regulations.