IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: .Griff. on Sep 16, 2011, 19:24:56

Title: Connection struggling
Post by: .Griff. on Sep 16, 2011, 19:24:56
(Posting from phone)

Sync is still up, router shows an active ppp session but I Windows is reporting no internet connection.
Title: Re: Connection struggling
Post by: Simon on Sep 16, 2011, 19:25:26
My IDNet connection seems to be struggling at the moment.  Websites timing out.  Posting from my phone.  Anyone else?
Title: Re: Connection struggling
Post by: derval on Sep 16, 2011, 19:26:58
Yep connections to idnetters also
C:\Users\Admin>tracert www.idnetters.co.uk

Tracing route to www.idnetters.co.uk [212.69.36.118]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  . [192.168.2.1]
  2    27 ms    26 ms    26 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  3    26 ms    26 ms    26 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4   134 ms   228 ms    70 ms  redbus-gw2-fa1-1-1003.idnet.net [212.69.63.1]
  5    28 ms    26 ms    27 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
  6    29 ms    27 ms    27 ms  www.idnetters.co.uk [212.69.36.118]

Trace complete.

C:\Users\Admin>tracert www.idnetters.co.uk

Tracing route to www.idnetters.co.uk [212.69.36.118]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  . [192.168.2.1]
  2    28 ms    26 ms    27 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  3    28 ms    27 ms    27 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *       27 ms    28 ms  www.idnetters.co.uk [212.69.36.118]

Trace complete.



About 20 seconds between each tracert
Title: Re: Connection struggling
Post by: Glenn on Sep 16, 2011, 19:27:10
Same here
Title: Re: Anyone else dropped connection?
Post by: lozcart on Sep 16, 2011, 19:28:01
Same thing here router has sync and PPP but cannot load any pages.
Title: Re: Anyone else dropped connection?
Post by: Wingnutz on Sep 16, 2011, 19:28:22
Jut dropped for 5 / 10 minutes - powered down router and all back up (for now)

Witney exchange on 01993

Wingnutz
Title: Re: Connection struggling
Post by: Simon on Sep 16, 2011, 19:28:33
Mine and Griff's threads merged.  Outage for approx three minutes, but seems OK now.  :dunno:
Title: Re: Connection struggling
Post by: sobranie on Sep 16, 2011, 19:28:48
Dropped out here (SW Cornwall) from 1920 to 1925. All Ok now.
Title: Re: Connection struggling
Post by: lozcart on Sep 16, 2011, 19:31:16
Back working again.
Title: Re: Connection struggling
Post by: .Griff. on Sep 16, 2011, 19:31:42
Back on the PC now.

That was weird.
Title: Re: Connection struggling
Post by: Glenn on Sep 16, 2011, 19:32:53
At a guess I would say one of the hostlinks fell over, but that is pure speculation.
Title: Re: Connection struggling
Post by: .Griff. on Sep 16, 2011, 19:33:31
Quote from: Glenn on Sep 16, 2011, 19:32:53
At a guess I would say one of the hostlinks fell over, but that is pure speculation.

BT probably deleted something..... Again..  ;)
Title: Re: Connection struggling
Post by: zappaDPJ on Sep 16, 2011, 19:35:47
I can find no evidence of an outage in my router log but it might explain why I can't relaunch a forum I've just updated.
Title: Re: Connection struggling
Post by: .Griff. on Sep 16, 2011, 19:38:19
The outage was from 19:17:41 to 19:22:59.

Title: Re: Connection struggling
Post by: Simon on Sep 16, 2011, 19:39:07
My router never appeared to drop the connection - or, at least, all the lights stayed green.
Title: Re: Connection struggling
Post by: .Griff. on Sep 16, 2011, 19:40:01
Quote from: Simon on Sep 16, 2011, 19:39:07
My router never appeared to drop the connection - or, at least, all the lights stayed green.

It wouldn't show any evidence. (See my opening post)
Title: Re: Connection struggling
Post by: Simon on Sep 16, 2011, 19:40:59
Ah...   :red:
Title: Re: Connection struggling
Post by: zappaDPJ on Sep 16, 2011, 19:42:11
Quote from: .Griff. on Sep 16, 2011, 19:38:19
The outage was from 19:17:41 to 19:22:59.



Damn, so it was, I can see it on my BQM now. I didn't notice it and there are no errors listed in my FTP log. It seems I've applied an update to a forum with a few hundred files missing :shake:
Title: Re: Connection struggling
Post by: Glenn on Sep 16, 2011, 19:43:08
(http://www.thinkbroadband.com/ping/share-thumb/f1a78f76fa4ba564c1253cf7f4a520b1-16-09-2011.png) (http://www.thinkbroadband.com/ping/share/f1a78f76fa4ba564c1253cf7f4a520b1-16-09-2011.html)

That's what happened to my connection
Title: Re: Connection struggling
Post by: .Griff. on Sep 16, 2011, 19:46:55
Quote from: zappaDPJ on Sep 16, 2011, 19:42:11
Damn, so it was, I can see it on my BQM now. I didn't notice it and there are no errors listed in my FTP log. It seems I've applied an update to a forum with a few hundred files missing :shake:

I only knew as A, I was using Teamspeak 3 at the time when it suddenly dropped and B, It automatically tries to re-connect you over and over again hence I have the exact times of the outage.

<19:17:41> You dropped (connection lost)
<19:17:41> Connection to server lost
<19:17:42> Trying to connect to server on 85.236.100.27:10377
<19:17:47> Failed to connect to server
.
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<19:22:50> Trying to connect to server on 85.236.100.27:10377
<19:22:56> Failed to connect to server
<19:22:57> Trying to connect to server on 85.236.100.27:10377
<19:22:59> Connected to Server: Multiplay :: MH34390
Title: Re: Connection struggling
Post by: derval on Sep 16, 2011, 19:49:35
I think our connections to idnet were maintain, it was a/the route out of their servers that failed so we wouldn't have seen any error logs on our routers
Title: Re: Connection struggling
Post by: JamesAllen on Sep 16, 2011, 19:51:56
Had the exact same problem. Annoyingly it was during a live Internet radio show. Grrrrr. Problems like this do choose their moments don't they.. I had to reboot my router twice but then it came back.. Luckily I didn't lose any listeners.. Just some hair. :)
Title: Re: Connection struggling
Post by: cavillas on Sep 16, 2011, 20:25:01

C:\Users\Alfred Cavill>tracert www.idnetters.co.uk

Tracing route to www.idnetters.co.uk [212.69.36.118]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    29 ms    27 ms    27 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  3    29 ms    27 ms    28 ms  telehouse-gw5-e4-400.idnet.net [212.69.63.245]
  4    29 ms    28 ms    28 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5    28 ms    29 ms    28 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
  6    37 ms    49 ms    79 ms  cpanel3.idnet.net [212.69.36.118]

Trace complete.

C:\Users\Alfred Cavill>tracert www.idnet.com

Tracing route to www.idnet.com [212.69.36.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    28 ms    28 ms    28 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  3    28 ms    28 ms    28 ms  telehouse-gw5-e4-400.idnet.net [212.69.63.245]
  4    28 ms    36 ms    28 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5    28 ms    28 ms    29 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
  6    29 ms    28 ms    28 ms  www.idnet.net [212.69.36.10]

Trace complete.

C:\Users\Alfred Cavill>tracert www.idnetters.co.uk

Tracing route to www.idnetters.co.uk [212.69.36.118]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    29 ms    27 ms    27 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  3    28 ms    27 ms    29 ms  telehouse-gw5-e4-400.idnet.net [212.69.63.245]
  4    28 ms    28 ms    28 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5    28 ms    29 ms    29 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
  6    30 ms    29 ms    29 ms  cpanel3.idnet.net [212.69.36.118]

Trace complete.

Title: Re: Connection struggling
Post by: Simon_idnet on Sep 16, 2011, 21:25:41
One of our connections from BT failed for a few minutes earlier this evening. Traffic correctly failed-over to the other link. There is no word yet from BT as to the cause. Traffic is currently flowing evenly across both links again now.
Title: Re: Connection struggling
Post by: lozcart on Sep 16, 2011, 21:43:49
Thanks Simon, good to see the failsafe switched over to the other link this time with no apparent problems.
Title: Re: Connection struggling
Post by: Simon on Sep 16, 2011, 21:54:04
Thanks Simon.  All seems well now.