This (http://www.itweek.co.uk/itweek/news/2157564/devil-contract-detail-isp) article makes interesting reading, it is referrred to in a post on ADSLGuide. I thought that it would be of interest here. :)
Nice find.
Heres the big fella himself , didn't realise he was the main man :o
Davies' brother Simon, with whom he founded IDNet, also warned that call centre support provided by large ISPs is sometimes poor. "A large proportion of our [business] customers have had bad experiences with ISP call centres," he said. "The majority have been outsourced abroad where the customer can't understand the operator or the [operator] is just reading through a script – the opportunity to go to that next level of support is not there."