I recently was give a new work laptop to replace my old one which I had used with no problems at home, hardwired to my Netgear DG834PN.
However, the new one won't connect to the Internet, although the Local Area Connection icon says that it is connected. I though it might be a firewall issue but I have tried dropping the firewall on the router, but it made no difference. I also read on a forum that the problem could be the MAC address, but I don't know how to fix that.
Anyone have any ideas? :dunno:
Thanks.
John
Is your browser set to use a proxy server?
Lance, I use Firefox and it's configured to use the System proxy settings. Since I posted, I changed routers and I can now connect the laptop to my office. The 'new' router is an old 2-Wire.
I would prefer to use the Netgear because I get about 2MB more, speedwise. I don't understand why it won't connect the laptop and yet the 2-wire will. ???
Did you try a different LAN port on the netgear?
Did it correctly allocate the laptop an ip address?
Tried a different LAN port.
I assume it allocated an IP address because the laptop was saying it was connected. How could I check?
Which version of windows are you running?
XP, but I can't get into the settings of the laptop because it is locked down
Is Mac address filtering or whatever Netgear call it, enabled on the router?
No Glenn, I checked that.
daft question but are you using the new one hardwired too or wireless
Hardwired, Baz
What OS is the laptop running John? Can access and change any DNS/Gateway settings?
It is running XP, but I can't change the settings because they are locked out to me, Glenn
If you have multiple accounts, make sure you are signed on as the admin account.
I don't know how I could do that on a locked down laptop, though. :dunno:
If the machine was provided by your employer then you'd need to talk to your IT department.
I suspect they may have manually set the DNS servers and poss the IP rather than using DHCP so if the IT department won't change those to dynamic for you then it eon't connect.
My apologies by the way, did not read the thread from the beginning.
Were you supposed to be using a VPN with the machine?
Good point Mitch. I have to use VPN for
my work laptop.
It shouldn't need it because the last one didn't and I did ask the question when I took delivery, and was told not.
Are you able to run the command prompt? If so, once it's connected could you run pings and ipconfig /all?
Change is security policy perhaps John.
@ Lance
No, I can't run command prompts on it
@ Mitch
I think you're right and it is security policy
The sequel is that today the laptop blue screened and has gone back for a rebuild. Who knows, maybe it will work when I get it back. :fingers:
Thanks for all your help so far, guys.
Quote from: JohnH on Jun 19, 2011, 22:03:50
Lance, I use Firefox and it's configured to use the System proxy settings. Since I posted, I changed routers and I can now connect the laptop to my office. The 'new' router is an old 2-Wire.
I would prefer to use the Netgear because I get about 2MB more, speedwise. I don't understand why it won't connect the laptop and yet the 2-wire will. ???
To me, the above bold statement points to a config issue with the Netgear router
Yep I agree. I was wondering though whether it was correctly giving the laptop an ip address.
I think that could be the issue, but how can I resolve it, once I get the laptop back, given that it's locked down?
Try resetting the router to the factory defaults.
The sequel to this was that the problem was the proxy settings on the laptop. Fujitsu have rolled out a fix and everything's fine now.
Good to know I was right with my first reply :)