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Technical News & Discussion => IDNet Help => Topic started by: Ray on May 14, 2011, 08:51:56

Title: Sudden increase in ping
Post by: Ray on May 14, 2011, 08:51:56
I had a loss of ppp for some reason at 07:15 this morning and on reconnection my ping has suddenly gone up from a steady 13ms to 43ms, interleaving is still off.

Has anyone else seen anything like it this morning?

(http://www.thinkbroadband.com/ping/share-thumb/6c983b676aabc0b60bb0782f18a94656-14-05-2011.png) (http://www.thinkbroadband.com/ping/share/6c983b676aabc0b60bb0782f18a94656-14-05-2011.html)


Title: Re: Sudden increase in ping
Post by: Gary on May 14, 2011, 09:09:42
Quote from: Ray on May 14, 2011, 08:51:56
I had a loss of ppp for some reason at 07:15 this morning and on reconnection my ping has suddenly gone up from a steady 13ms to 43ms, interleaving is still off.

Has anyone else seen anything like it this morning?

(http://www.thinkbroadband.com/ping/share-thumb/6c983b676aabc0b60bb0782f18a94656-14-05-2011.png) (http://www.thinkbroadband.com/ping/share/6c983b676aabc0b60bb0782f18a94656-14-05-2011.html)



All ok here Ray, no issues with ping.
Title: Re: Sudden increase in ping
Post by: DorsetBoy on May 14, 2011, 09:11:40
Umm......... that shows that you resynched and your throughput is lower, therefore you have more overhead and the SNR is higher.
Title: Re: Sudden increase in ping
Post by: Ray on May 14, 2011, 09:24:18
No, it didn't resynch, only lost ppp according to the router system uptime, and my SNR and throughput are still the same as they've always been, Dorset.
Title: Re: Sudden increase in ping
Post by: Rik on May 14, 2011, 10:58:55
Pings are fine here, Ray. Are BT pulling anything apart in your area?
Title: Re: Sudden increase in ping
Post by: Ray on May 14, 2011, 11:50:55
Not that I'm aware of, Rik, though I did have a 2 hour outage at 2:00am about 3 days ago when one of Birmingham nodes that my exchange is on went down, though everything came back as normal afterwards.  :dunno:
Title: Re: Sudden increase in ping
Post by: Rik on May 14, 2011, 11:58:41
I really don't know what to suggest, Ray, beyond letting support know on Monday if the problem continues.
Title: Re: Sudden increase in ping
Post by: Ray on May 14, 2011, 12:02:23
I'll do that, Rik, seems strange that it's been running at 12-13 ever since I had interleaving turned off now it's jumped to 30-40, a reboot of the router has made no difference.
Title: Re: Sudden increase in ping
Post by: Rik on May 14, 2011, 12:07:27
Does the router indicate if interleaving is back on?
Title: Re: Sudden increase in ping
Post by: Ray on May 14, 2011, 12:14:45
It's still indicating that interleaving is off, Rik, and this BT speedtest seems to confirm that: -

Download speedachieved during the test was - 6364 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Title: Re: Sudden increase in ping
Post by: Rik on May 14, 2011, 12:19:08
The speed seems to rule out congestion, so I don't know how to explain it, Ray. :(
Title: Re: Sudden increase in ping
Post by: Ray on May 14, 2011, 12:24:05
It's puzzling, Rik, something somewhere was certainly upgraded at the beginning of this week, last weekend I was struggling to get above 2Mbs speeds yet this week I've not had a test below 6Mbs.
Title: Re: Sudden increase in ping
Post by: Rik on May 14, 2011, 12:24:58
I wonder if BT have configured something wrongly?
Title: Re: Sudden increase in ping
Post by: Ray on May 14, 2011, 12:28:15
Yes, I was wondering that too, Rik.
Title: Re: Sudden increase in ping
Post by: Rik on May 14, 2011, 12:33:27
One day, all this will change.  ::)
Title: Re: Sudden increase in ping
Post by: Ray on May 14, 2011, 12:36:43
 ;D

Will we still be around when it does, though, Rik. ;D
Title: Re: Sudden increase in ping
Post by: Rik on May 14, 2011, 12:38:21
Probably not, but Lance may be.  ;D
Title: Re: Sudden increase in ping
Post by: Ray on May 14, 2011, 12:39:11
Probably the only one of us.  ;D
Title: Re: Sudden increase in ping
Post by: pctech on May 14, 2011, 15:03:57
Might be worth checking http://status.zen.co.uk/broadband/, had a loss of PPP during a late night surfing session and it turned out to be BT maintenance.

Title: Re: Sudden increase in ping
Post by: Ray on May 14, 2011, 15:30:48
Thanks, Mitch, nothing showing for this morning, but I see the outage I saw on the 12th was to change all the ATM line cards.
Title: Re: Sudden increase in ping
Post by: Steve on May 14, 2011, 18:59:28
What evidence are you using Ray to say that interleave has not been applied?
Title: Re: Sudden increase in ping
Post by: Rik on May 14, 2011, 19:00:17
Said the defence barrister. ;D
Title: Re: Sudden increase in ping
Post by: Steve on May 14, 2011, 19:01:45
It was a bit stern :blush:
Title: Re: Sudden increase in ping
Post by: Rik on May 14, 2011, 19:07:15
 ;)
Title: Re: Sudden increase in ping
Post by: zappaDPJ on May 14, 2011, 21:32:09
Quote from: Ray on May 14, 2011, 08:51:56
I had a loss of ppp for some reason at 07:15 this morning and on reconnection my ping has suddenly gone up from a steady 13ms to 43ms, interleaving is still off.

Has anyone else seen anything like it this morning?

Not me but I had the same thing happen on my FTTC connection some while ago. I had a 7ms ping for about a month but a loss of ppp resulted in my ping jumping to 16ms. I believe I also lost around 5 Mb/s off my profile at the same time.
Title: Re: Sudden increase in ping
Post by: Ray on May 15, 2011, 08:56:10
Quote from: Steve on May 14, 2011, 18:59:28
What evidence are you using Ray to say that interleave has not been applied?

I was going by the fact that my IP profile and synch speed hadn't changed, Steve, but having Telnetted into the router this morning and displaying the adsl status it would seem that interleaving has been re applied.  :(



> adsl status
  --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          :  8128000 bps   US Actual Rate       :   832000 bps
   DS Attainable Rate      : 10016000 bps   US Attainable Rate   :  1324000 bps
   DS Path Mode            :  Interleave    US Path Mode         :  Interleave
   DS Interleave Depth     :       64       US Interleave Depth  :        4
   NE Current Attenuation  :       27 dB    Cur SNR Margin       :       12  dB
   DS actual PSD           :    19. 9 dB    US actual PSD        :    12. 4   dB
   ADSL Firmware Version   : 232201_A
  -------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       13 dB    Far SNR Margin       :       16  dB
   CO ITU Version[0]       : 00005453       CO ITU Version[1]    : 00005443
   DSLAM CHIPSET VENDOR    : < TI >
>

Title: Re: Sudden increase in ping
Post by: Steve on May 15, 2011, 09:18:25
I guess that's what I suspected Ray, you've almost certainly got a modem chipset that allows a full sync and thus max profile with interleave on.
Title: Re: Sudden increase in ping
Post by: Ray on May 15, 2011, 12:32:57
Looks that way, Steve, looks like I will probably have to put up with it as I've had interleaving removed once already.
Title: Re: Sudden increase in ping
Post by: Technical Ben on May 15, 2011, 13:12:20
I dread the day mine ever gets turned back on.
Option 1) I get 1 error in 3 years. The exchange carries on as normal, that's 99.99999999999% correct sync and data throughput.
Option 2) I get 1 error in 3 years, BT panics like it's the end of the world, and turn on interleaving for the rest of time.

I know which option is least problematic. Strange how BT are the only "problem" in that list.  >:(
Title: Re: Sudden increase in ping
Post by: esh on May 15, 2011, 13:48:04
Apparently when I changed to IDNet that counted as a service disruption and interleaving got applied :D
Title: Re: Sudden increase in ping
Post by: pctech on May 15, 2011, 13:53:29
Amazing also how a feature designed to stabilise lines causes such much problem too.

Title: Re: Sudden increase in ping
Post by: Rik on May 15, 2011, 16:16:33
Quote from: esh on May 15, 2011, 13:48:04
Apparently when I changed to IDNet that counted as a service disruption and interleaving got applied :D

It would do if you moved from BT.  :evil:
Title: Re: Sudden increase in ping
Post by: pctech on May 15, 2011, 17:00:11
My earlier post should have read 'such problems too'

Please excuse my Engrish  ;D
Title: Re: Sudden increase in ping
Post by: Rik on May 15, 2011, 17:03:38
I thought it was an 87, Sweet and sour such much. ;D
Title: Re: Sudden increase in ping
Post by: Ray on May 15, 2011, 17:05:43
 ;D