While I was on holiday my FTTC modem seems to have developed a fault, the DSL led flashes around 10 times, pauses a while then repeats. Does anyone know if this is a modem, cabinet or exchange problem?
Does it do the same if you power-cycle it?
If so, sounds like an error code (like BIOS beeps), but what it means is anyone's guess :dunno:
I've tried rebooting it, still the same, I have it turned off at the moment to cool (it was barely warm anyway) to see it it is getting too hot.
Well googling didn't get me anywhere, but then BT aren't exactly gabby about that modem >:(
Suspect a call to CS may be required tomorrow so they can ask BT what it means.
http://webcache.googleusercontent.com/search?q=cache:ODLxhPyw8nMJ:www.huaweidevice.com/worldwide/productFeatures.do%3FpinfoId%3D2394%26directoryId%3D3870%26treeId%3D3015+hg612+reset+button&hl=en&strip=1
There a reset instruction but whether the button exists on the BT version I've no idea - power on hold reset for six seconds
The button exists, but whether there's anything underneath it is a different matter :P
Resetting to defaults also seems a bit redundant if there's nothing you can configure but a good find, definitely worth a try I'd say :thumb:
The reset button does indeed work as I've just tried it. What it actually "resets" however is another matter.
Quote from: Bill on May 02, 2011, 15:55:54
Well googling didn't get me anywhere, but then BT aren't exactly gabby about that modem >:(
Suspect a call to CS may be required tomorrow so they can ask BT what it means.
I logged a case on Wednesday, but only got home last night, so I need to call again in the morning.
I'm glad it still leaves the modem as is :whistle: I expect BT have fiddled with it as my guess would be that acting in 'bridge mode' is possibly not a default setting.
After switching off the modem for around 30 minutes, the modem sprang into life, for about 5 minutes.
Sounds like it's toast :(
I wonder how these get replaced, via IDNet or via BT?
Quote from: zappaDPJ on May 02, 2011, 20:04:22
Sounds like it's toast :(
I wonder how these get replaced, via IDNet or via BT?
BT, it's their kit. But IDNet will have to put in the report.
An engineer will turn up with one- they always do for a reported FTTC fault, it's what's usually gone wrong.
Cheers Bill, useful to know. Mine has always run rather warm so it wouldn't surprise me if it fails sooner rather than later. Perhaps I should think about getting a spare.
Modem replaced and I'm no longer on a 3G dongle.
(http://www.speedtest.net/result/1281196983.png) (http://www.speedtest.net)
I was asking Brian why ISPs can't be supplied with modems to send out. That isn't going to happen for a while, but he thinks that, in time, the installation will move to 'wires only'. Until then, the only troubleshooting required is to connect the computer to the modem and set up a PPoE connection. If that doesn't work, it's a BT problem and there's no charge for the fix. It has some advantages, therefore, over ADSL.
So maybe we need to add something like this (http://www.yinfor.com/blog/archives/2006/11/how_to_set_up_pppoe_for_window.html) or this (http://windows.microsoft.com/en-US/windows-vista/Create-a-PPPoE-connection-to-the-Internet) to the FAQ?
That would seem a very good idea. Off to add. :)
Done. :thumb:
Everything to do with broadband is usually a BT problem as the ISPs know what they are doing.
There is that. ;D
You guys might be interested in this thread on the PlusNet forums regarding reliability of the BT Modem.
http://community.plus.net/forum/index.php/topic,94723.0.html
Indeed, thanks Ian (awake today ;)).
I was reading that very thread the other day, Ian.
The BT chap said that he has replaced 3 this week, the faults are changing from a flashing power led, now to what I had, a flashing dsl led. He did say that they all get sent back for testing.
They certainly don't seem too reliable...
Job lot for rock bottom price I reckon.
Well they are the same manufacturer as the ADSL2+ MSAN/DSLAM :whistle:
I was already worried, Steve. ;D
Presumably BT get their money back on each one, which must be costing the manufacturer a fair amount. In turn this should hopefully mean a rise in quality.
Probably 10,000 free with every MSAN >:D
;D
You might not be too far off the truth, Steve.
I'm surprised there's no fix yet,somebody must be playing with thermal paste and heat sinks. Sticking the hairdryer next to it on cold seems a little extreme. I suppose you could try routing it through the fridge.
If it's a metal one, it would provide screening too. ;D
I wonder whether it's the power supply rather than the modem? They're very much built down to a price rather than up to a spec, and it wouldn't take much of an over-voltage to cook the ICs.
PSUs do seem to be the Achille's heel of the 2700, Bill, so it wouldn't surprise me.