(http://www.thinkbroadband.com/ping/share-thumb/20344f169cbb22f0a237038a26ca7a19-05-04-2011.png)
Arrrgh. I just missed a snipe on an ebay bargain because of this cr*p. :mad:
Anyone else?
My connection seems slow to some sites this evening.
Most of my pages are simply timing out.
No help but my connection seems fine at present. I can't seen any BT problems listed either.
A few of mine have timed out Ebay being one of them
Same here sites slow to load or time out.
(http://www.speedtest.net/result/1238053402.png)
This just timed out !
The speed test is for reference
I've just had another look a couple of sites I often visit are difficult to access.
Not much help, but it's fine on my max connection
(http://www.thinkbroadband.com/ping/share-thumb/857e637e3ffabdb33cf25fc0c24dcb06-05-04-2011.png) (http://www.thinkbroadband.com/ping/share/857e637e3ffabdb33cf25fc0c24dcb06-05-04-2011.html)
(http://www.speedtest.net/result/1238062925.png)
Any less and I will give up for the night :shake:
(http://www.speedtest.net/result/1238076140.png) (http://www.speedtest.net)
Seems about normal, but I'm still having difficulty accessing some sites, including here. :dunno:
You have mine Simon
No thanks, I'll keep my own. ;D
I like my number but not in speed tests ;)
(http://www.speedtest.net/result/1238083995.png) (http://www.speedtest.net)
:mad: :rant2:
My connection seems to be back to normal now.
This is no doubt the issue, as per Simon D's comments regarding the exchange that feeds IDNet 21CN connection
BT Wholesale - 21CN Incident Report :21CN WBC : STEPNEY GREEN BRAS RED5 : DEGRADED SERVICE
BT Incident Reference: 10966 Issue : 1
Detected DATE: 05/04/2011 Detected TIME: 17:29
START DATE: 05/04/2011 START TIME: 09:25
Anticipated CLEAR DATE: 05/04/2011 Anticipated CLEAR TIME: 17:36
Incident Headline: 21CN WBC : STEPNEY GREEN BRAS RED5 : DEGRADED SERVICE
Incident Details: Some of your 21cn may have experiencied a degradation of Service
Progress Details: Service has been restored as of 17:36 by completing: A software reconfiguration.
Services Type & Count : EUAC 17
http://www.idnetters.co.uk/forums/index.php/topic,25257.msg600508.html#msg600508
:thnks: Glenn hope the day wont end as it started with that Bt page
Thanks Glenn.
Quote from: ou7shined on Apr 05, 2011, 20:24:27
(http://www.thinkbroadband.com/ping/share-thumb/20344f169cbb22f0a237038a26ca7a19-05-04-2011.png)
Arrrgh. I just missed a snipe on an ebay bargain because of this cr*p. :mad:
Anyone else?
I missed the other type of sniping with a cross bow in a game of medieval combat. :red:
Ping spikes up a lot, then down, then up, well, you get the picture. Not checked packet loss yet.
Oh well, early night for me. Strange every time I plan one the net goes down. Must be coincidence, right?
My connection is really strange this evening, some things are working, others are timing out randomly. Something not quite right :)
Quote from: jezuk1 on Apr 05, 2011, 21:55:27
My connection is really strange this evening, some things are working, others are timing out randomly. Something not quite right :)
Ditto. :dunno:
I know its a BT issue but its just getting to be a little to often for my liking, I know that the big ISP's circumvent this sometimes as was described in a different post and its down to cost really as small ISP's can't afford the resilience of the bigger ones, and I know IDnet do the best they can, but its still starting to test my patience. >:(
Quote from: Gary on Apr 05, 2011, 22:06:53
I know its a BT issue but its just getting to be a little to often for my liking, I know that the big ISP's circumvent this sometimes as was described in a different post and its down to cost really as small ISP's can't afford the resilience of the bigger ones, and I know IDnet do the best they can, but its still starting to test my patience. >:(
I agree with you completely, regardless of who is at fault it is happening far too often now. If it's down to WBMC then perhaps a WBC or LLU ISP can offer better stability. While I'm sure IDNet are doing their best, other WBMC ISPs don't seem to be performing this badly, though they do have a the usual set of issues associated with BT (I'm basing this on AAISP).
QuoteI know that the big ISP's circumvent this sometimes as was described in a different post and its down to cost really as small ISP's can't afford the resilience of the bigger ones, and I know IDnet do the best they can, but its still starting to test my patience
In general, with large companies you are just a number and getting personal support is possibly harder too. There aren't many ISPs that I've experienced where you can post on a forum like this and get a response from an admin or employee within minutes. I'd much rather have the good support to be honest. Also, the grass isn't always greener - I've been with large providers in the past and there have been plenty of problems with their network, dare I say far more than I've ever seen with Idnet. In 3 years with Idnet the total downtime has been no more than a day or two and I think that's really good, not to mention most of the downtime wasn't even their fault :)
Quote from: jezuk1 on Apr 05, 2011, 22:30:21
In general, with large companies you are just a number and getting personal support is possibly harder too. There aren't many ISPs that I've experienced where you can post on a forum like this and get a response from an admin or employee within minutes. I'd much rather have the good support to be honest. Also, the grass isn't always greener - I've been with large providers in the past and there have been plenty of problems with their network, dare I say far more than I've ever seen with Idnet. In 3 years with Idnet the total downtime has been no more than a day or two and I think that's really good, not to mention most of the downtime wasn't even their fault :)
Oh I know, I have been with Large ISP's before and have been with IDNet for a few years now, but the last few months there has been so many issues with BT that IDNet cannot control through no fault of their own that dont effect my neighbours with the bigger ISP's its just getting really annoying, trying to order online medication from my doctors surgery tonight is impossible, If I move it will be to Xilo, the only thing holding me back is the phone package as full LLU means the phone goes from IDNet to Xilo who dont run a phone package.
Customer service and support is great, but that's only part of the equation, cost, performance and reliability are also big parts, sadly IDNet cannot control BT or have the resilience against outages that the big ISP's can as its just to expensive it appears :( Xilo is looking so tempting as thats my only exchange choice, the last few months there has been more and more problems as BT's networks is groaning under the weight of its FTTC and ADSL2+ services which seem to be showing the cracks as the loads increase, neither of which I can get by the way which just sticks the knife in a bit more. I keep holding out as IDNet are great a great company but the product they sell is not (BT side) the rest is brilliant, but they can't change BT or use another provider so in the end sometimes you have to move even though its the last thing you want to do, time will tell but I can't see BT getting better anytime soon.
Quote from: jezuk1 on Apr 05, 2011, 22:30:21
In general, with large companies you are just a number and getting personal support is possibly harder too. There aren't many ISPs that I've experienced where you can post on a forum like this and get a response from an admin or employee within minutes. I'd much rather have the good support to be honest. Also, the grass isn't always greener - I've been with large providers in the past and there have been plenty of problems with their network, dare I say far more than I've ever seen with Idnet. In 3 years with Idnet the total downtime has been no more than a day or two and I think that's really good, not to mention most of the downtime wasn't even their fault :)
But what's the point getting straight through to support when all they can do is say "it's BT's fault, hold tight until they get an engineer on to it"
Still having some sites loading very slowly :sigh: Amazon seems to be one, it seems to take to clicks to get there., then its fine then its slow again.
The thing is, IDNet do have backups, but these are also on BT lines/equipment. :shake:
So the bigger ISP may have backup of it's own, it may not be any different from BT. But they use it better. Still, IDNet are the best resellers of BT services. No one can match it.
Quote from: Technical Ben on Apr 06, 2011, 08:33:49
The thing is, IDNet do have backups, but these are also on BT lines/equipment. :shake:
So the bigger ISP may have backup of it's own, it may not be any different from BT. But they use it better. Still, IDNet are the best resellers of BT services. No one can match it.
I agree, but the number of issues recently seem to be growing, being left in the lap of BT even with a great reseller is proving to be very unreliable. Full LLU may be a better option :-\
If I were to be charitable to BT I would point out that their recent and ongoing engineering works have the stated aim of adding links/equipment into the service to increase resilience. But I'm not! So I won't ;-)
Don't forget that LLU only gets you a connection to a different box in an Exchange. Every wire (copper and fibre) that go into and lead out of every Exchange are owned and maintained by BT, regardless of which company's name is on your invoice.
Quote from: Simon_idnet on Apr 06, 2011, 09:08:35
If I were to be charitable to BT I would point out that their recent and ongoing engineering works have the stated aim of adding links/equipment into the service to increase resilience. But I'm not! So I won't ;-)
Don't forget that LLU only gets you a connection to a different box in an Exchange. Every wire (copper and fibre) that go into and lead out of every Exchange are owned and maintained by BT, regardless of which company's name is on your invoice.
That's very true Simon, its just frustrating when you see other people on LLU and different services not having the same issues as IDNet have that's all. My point is trying to cut out as much of the BT system as you can, which seems favourable compared to what exists now, but I take your point :) Also in some areas LLU is the only way we are going to get better speeds as well, our exchange still does not have WBC and no sign it will in the foreseeable future let alone FTTC, so after awhile spending the same as others each month to get half the speed seems a kick in the teeth as well.
Is the DNS up the spout too?? Having to reload YouSendIt pages 3-4 times before loading even before putting up with sub-standard download rates. Stepney is just around the corner though :whistle:
Quote from: Torpedoes on Apr 06, 2011, 09:39:11
Is the DNS up the spout too?? Having to reload YouSendIt pages 3-4 times before loading even before putting up with sub-standard download rates. Stepney is just around the corner though :whistle:
I'm having that problem with loads of sites same as last night, its driving me bonkers. Stepney is about 60 miles away, but how its all linked is beyond me. I'm not using IDNets DNS so its probably not that.
Can anyone confirm if 20CN is affected at all? I'm seeing some very slow links/timeouts that periodically work.
Mine was working fine last night
Quote from: esh on Apr 06, 2011, 09:56:44
Can anyone confirm if 20CN is affected at all? I'm seeing some very slow links/timeouts that periodically work.
Yes I'm on 20cn and mines affected
Quote from: Glenn on Apr 06, 2011, 09:57:32
Mine was working fine last night
A lot of peoples wasn't though Glenn, you are obviously in a privileged geographical location ;D
I was inside Telehouse. ;D
Thanks for the update. Work has been abandoned here as it currently requires inputting large quantities of data into a web interface and with it being precarious as it is, data is being lost and people are getting frustrated. Someone re-cage those BT gremlins please.
Quote from: esh on Apr 06, 2011, 10:25:14
Someone re-cage those BT gremlins please.
Now that's asking for a miracle ;)
Quote from: Gary on Apr 06, 2011, 10:02:56
Yes I'm on 20cn and mines affected
Likewise :(
QuoteService has been restored as of 17:36 by completing: A software reconfiguration.
We see this regularly quoted as the fix by BT. I can't help wondering why BT need to keep reconfiguring software.
They are reinstalling Windows 95, Rik.
Quote from: Rik on Apr 06, 2011, 10:40:09
We see this regularly quoted as the fix by BT. I can't help wondering why BT need to keep reconfiguring software.
Well I guess they have either not completed it, of need to reconfigure the reconfiguration because something is up the creek at the moment :(
Quote from: esh on Apr 06, 2011, 10:43:09
They are reinstalling Windows 95, Rik.
:rofl: Come on more like Windows ME
Quote from: Gary on Apr 06, 2011, 10:46:57
Well I guess they have either not completed it, of need to reconfigure the reconfiguration because something is up the creek at the moment :(
Barking, presumably. ;)
Quote from: Rik on Apr 06, 2011, 10:48:15
Barking, presumably. ;)
Its getting hard to smile this morning Rik, mainly because the links are so slow ;D
My web browser is warning me I'm on a slow link this morning and is offering me to use their 'turbo' service designed for dial-up users!
I cant even get to the application page on my iPhone using wifi but its fine over O2's 2G connection, and that's slow as a very slow thing :eyebrow:
I'm not seeing any issues. Which DNS are you on, Gary.
Quote from: Rik on Apr 06, 2011, 10:58:11
I'm not seeing any issues. Which DNS are you on, Gary.
Norton DNS, Idnets is the same. :(
I'm not seeing any issues on OpenDNS either, Gary.
It comes and goes :dunno: well its sunny outside, that may be a better option ;D
Have you tried a router re-boot Gary?
I'm getting some oddities... most sites are OK, but 1&1 email times out intermittently. Getting to this site is quick, but then it stalls trying to pick up the graphics from speedtest.net.
But speedtest.net itself is no problem and gives good results :dunno:
IDNet DNS.
I don't know, Bill. I timed out on 1&1 using Norton.
Quote from: Rik on Apr 06, 2011, 11:09:27
I don't know, Bill. I timed out on 1&1 using Norton.
The 1&1 problem may be unrelated- it has its moments at the best of times :P
swapped over to IDnets dns again, already rebooted router anyway Rik will see how it goes. Still having the same issues, some sites load great some are loading graphics etc slowly
Quote from: Bill on Apr 06, 2011, 11:11:49
The 1&1 problem may be unrelated- it has its moments at the best of times :P
It does indeed, though it's been quite good of late.
My connection has been slow at opening various page all morning, some are ok, some don't even open, rebooted the router but no difference.
Have you tried a different DNS? What area of the country are you in?
Quote from: Rik on Apr 06, 2011, 11:34:02
Have you tried a different DNS? What area of the country are you in?
I live on the Stratford exchange in east London, I don't know what you mean by trying a different DNS I'm afraid
Instead of using the IDNet nameservers, set Windows to use OpenDNS, Norton or Google, see if that helps.
Open DNS
208.67.222.222, 208.67.220.220
Norton
198.153.192.1, 198.153.194.1
Google
8.8.8.8, 8.8.4.4
Which version of Windows are you using?
I'm using a Mac
I looked at the OpenDNS website last night, and it seemed there was an invitation to sign up. Is that a requirement to use their service?
No, but if you do you can enable parental controls etc.
Quote from: Rik on Apr 06, 2011, 11:56:26
No, but if you do you can enable parental controls etc.
Same with Nortons DNS now, using IDnets DNS at the moment and things seem ok, really odd how its all been all over the place this morning :dunno:
Interesting view about changing your DNS servers http://www.labnol.org/internet/changing-dns-servers/18996/
Whatever the problem was it seems to be resolved for me now. Sites that wouldn't resolve earlier are now fine. I've been using Google's DNS for a couple of days and I might stick with it for a while as it seems a lot faster to me.
Quote from: Gary on Apr 06, 2011, 12:10:11
Interesting view about changing your DNS servers http://www.labnol.org/internet/changing-dns-servers/18996/
Interesting read Gary :thumb:
Not had a chance to check today, and off in a bit, but yesterday it was fluctuating. So my ping would jump up, then calm down. So the fact that it's intermittent may make it harder to see if the problem is gone or what it is. :dunno:
:mad: It's a case of BT using all their staff to install fibre and ignoring adsl line faults. They can't afford to pay them overtime or stretch them to cover. Another example of a "great British company abusing their customers (ISP's) just because they can. Why is it only the Big British companies take such liberties with the people who pay their wages, it doesn't happen so much in other countries.
Quote from: cavillas on Apr 06, 2011, 13:19:26
:mad: It's a case of BT using all their staff to install fibre and ignoring adsl line faults. They can't afford to pay them overtime or stretch them to cover. Another example of a "great British company abusing their customers (ISP's) just because they can. Why is it only the Big British companies take such liberties with the people who pay their wages, it doesn't happen so much in other countries.
So now is not a good time to be with a small ISP?
I use a WBMC connection with Zen and have not had any downtime but a few resyncs, traffic for my connection is backhauled to Telehouse too.
I'm beginning to think BT don't like IDNet that much and thus are causing trouble for them, maybe Simon/Tim asked too many questions.
I'm struggling to connect from my work connection to anything at IDNet. Forum took several attempts to get to, IDNet's main website is really really slow and webmail isn't worth bothering about. Additionally, going through to my server at home is very slow.
:bawl:
(http://www.thinkbroadband.com/ping/share-thumb/86a42b0239eef1eca5b1b7ac2d051df8-06-04-2011.png)
Logged into my home router from work and all appears ok.
Things are better if I use Idnets DNS but some sites still have issues loading stuff from akamai etc :bawl: Support say there is no issue though :dunno:
Quote from: ou7shined on Apr 06, 2011, 14:00:17
:bawl:
(http://www.thinkbroadband.com/ping/share-thumb/86a42b0239eef1eca5b1b7ac2d051df8-06-04-2011.png)
What DNS are you using?
Hi ou7shined
I've had a look at your circuit and your problem may well be caused by a saturated upstream - you are uploading more MB's per hour that you are downloading and this pattern is consistent 24 hours a day. Do you have any P2P software running? If not then I'd recommend a through virus scan.
Best way to check this would be to disconnect your PC from your router, give your router a reboot and then leave it connected for an hour or so (while you check over the PC perhaps?) and then have a look at your BQM graph again.
Just took four attempts to get the forum to load this page but pings whilst waiting come back fine. ???
P:\>ping www.idnetters.co.uk
Pinging www.idnetters.co.uk [212.69.36.118] with 32 bytes of data:
Reply from 212.69.36.118: bytes=32 time=3ms TTL=51
Reply from 212.69.36.118: bytes=32 time=3ms TTL=51
Reply from 212.69.36.118: bytes=32 time=5ms TTL=51
Reply from 212.69.36.118: bytes=32 time=3ms TTL=51
Ping statistics for 212.69.36.118:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 5ms, Average = 3ms
P:\>tracert www.idnetters.co.uk
Tracing route to www.idnetters.co.uk [212.69.36.118]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.133.104.1
2 <1 ms <1 ms <1 ms 10.132.1.25
3 1 ms 2 ms 1 ms 10.132.1.98
4 <1 ms <1 ms <1 ms 10.132.44.68
5 1 ms 1 ms <1 ms 94.101.168.2
6 6 ms 6 ms 5 ms 94.101.168.249
7 16 ms 21 ms 16 ms ge-5-1-670.ipcolo2.London1.Level3.net [212.113.1
0.221]
8 43 ms 11 ms 13 ms ae-2-52.edge3.London1.Level3.net [4.69.139.105]
9 14 ms 14 ms 14 ms te8-2.mpd02.lon01.atlas.cogentco.com [130.117.14
.197]
10 6 ms 6 ms 8 ms te3-3.ccr01.lon02.atlas.cogentco.com [130.117.1.
17]
11 * * * Request timed out.
12 2 ms 2 ms 2 ms 149.6.148.206
13 3 ms 3 ms 2 ms redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
14 3 ms 2 ms 3 ms redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
15 3 ms 3 ms 14 ms cpanel3.idnet.net [212.69.36.118]
Trace complete.
No issues getting to the forum from my end Lance but something is slow loading to i33.photobucket.com
Amazon ..... dead slow.
Email ...... dead slow.
Some sites ...... quite normal to 'I give up'
BTCheck shows me to exchange at 19938 which I regard as good but where it goes after that God only knows.
Takes me a few attempts still to get to some sites like digital spy, I have no idea why things are acting weird unless there is a major routing issue somewhere in the world of the ineternet, for which I have no knowledge, but its lovely and warm outside.
Alert just in from BT: http://www.idnet.net/support/status.jsp
Note that they "Detected" at 02:37 but only alerted us at 14:45 !
Quote from: Simon_idnet on Apr 06, 2011, 14:58:34
Alert just in from BT: http://www.idnet.net/support/status.jsp
Note that they "Detected" at 02:37 but only alerted us at 14:45 !
Would that affect some of us on 20CN Simon? Nice of BT to let you know nice and early :slap:
Re-updating my firmware seems to have cured my issue so far :)
Edit: still having issues with dns lookups :sigh:
Quote from: sobranie on Apr 06, 2011, 14:52:52
Amazon ..... dead slow.
Email ...... dead slow.
Some sites ...... quite normal to 'I give up'
That's the sort of pattern I'm seeing, Rick, Amazon is fine one minute, dead slow or even times out the next. Is you email 1&1 by any chance?
Quote from: Rik on Apr 06, 2011, 16:51:06
That's the sort of pattern I'm seeing, Rick, Amazon is fine one minute, dead slow or even times out the next. Is you email 1&1 by any chance?
Mozilla thunderbird Rik. Question is ....... is BT on a purge of all smaller ISP's??? otoh, I'd rather scrap my 'puter than join any of the big outfits and that's a fact (r) fact!!!
I meant the provider, Rick. My IDNet accounts are all fine, but my 1&1 accounts are acting up. AS to BT, you might think that, I couldn't possibly comment. ;D
If anyone is experiencing problems, still, it would help if they can list the affected sites. Thanks.
Quote from: Rik on Apr 06, 2011, 17:02:17
I meant the provider, Rick. My IDNet accounts are all fine, but my 1&1 accounts are acting up. AS to BT, you might think that, I couldn't possibly comment. ;D
xxxxx@idnet.com Rik tho. it seems to be OK now :fingers:
Amazon is not always loading properly, some Akamai.net stuff for Amazon seems to slow it down, here I had an issue with Photobucket loading someone's signature, odd glitches with Facebook and sometimes Digital spy as well. Thing is a few seconds later and its ok.. Digital spy gets stuck for me on i.cdnds.net Deviart art loads but never finishes sometimes as well because of sh.deviantart.net but next time you go there they are fine, Youtube and google have no issues with at all, nor my bank NatWest.
Same sort of pattern as I'm seeing, Gary.
Quote from: sobranie on Apr 06, 2011, 17:10:42
xxxxx@idnet.com Rik tho. it seems to be OK now :fingers:
Odd, Rick. 'Internal' stuff has never been a problem for me. :dunno:
Hmmm, seems I'm been affected by this now. http://www.deviantart.com/ won't load at all.
Quote from: zappaDPJ on Apr 06, 2011, 17:20:56
Hmmm, seems I'm been affected by this now. http://www.deviantart.com/ won't load at all.
Mines now stuck on th.05.deviantart.net :rant2: The main site loads its all the background stuff that grinds it to a halt
I'm having problems connecting here as well. It's been fine all day, now it's timing out on me.
Quote from: zappaDPJ on Apr 06, 2011, 17:28:54
I'm having problems connecting here as well. It's been fine all day, now it's timing out on me.
No problems here Zap apart from a few sites used for signatures that I have now adblocked, they would not load properly. Netgear site is not loading for me.
Periodically a whole host of websites do not respond / time out and then the next refresh are fine. This is still going on as I write this post though it is not so frequent to be 'crippling'.
Quote from: esh on Apr 06, 2011, 17:34:04
Periodically a whole host of websites do not respond / time out and then the next refresh are fine. This is still going on as I write this post though it is not so frequent to be 'crippling'.
That sums it up perfectly.
If we can give lists of affected sites, it gives IDNet a better chance of working out what's happening.
I have really struggled to get through to those two since last night.
http://www.mx5oc.co.uk/forum/forums/
http://www.mx-5.com/
But it is intermittent.
Quote from: Steve on Apr 06, 2011, 17:44:44
I have really struggled to get through to those two since last night.
http://www.mx5oc.co.uk/forum/forums/
http://www.mx-5.com/
But it is intermittent.
I cant get through to them either Steve at this time. Its the forum one that will not load now
I switched just now to IDNet DNS and they resolved, then tried again with IDNet DNS and it's no go again,it just doesn't make sense.
Same here, Steve. IDNet DNS.
http://www.downforeveryoneorjustme.com/http://www.mx5oc.co.uk/forum/forums/ confirms it's up.
I dare not change DNS again I think things are getting to confused as it is ::) I'm on IDNets DNS which works much better since last night than Norton DNS which was working perfectly until this started.
Yup. I've tried Open DNS, Norton & IDNet during the day, with similar results, things work one minute, fail the next, usually with server reset messages. Image-heavy sites seem to be the worst afflicted.
Quote from: Steve on Apr 06, 2011, 17:54:44
http://www.downforeveryoneorjustme.com/http://www.mx5oc.co.uk/forum/forums/ confirms it's up.
I can get through to it now, still having issues with Deviant arts multiple sub domian thingys Edit: now its fine Arghhhhhhhhhhhhhhh!
I can't. :(
And now I can. :sigh:
For site that's supposed to be up
Ping http://www.mx5oc.co.uk/forum/forums/
Ping has started...
PING http://www.mx5oc.co.uk/forum/forums/ (67.215.65.132): 56 data bytes
64 bytes from 67.215.65.132: icmp_seq=0 ttl=55 time=27.665 ms
64 bytes from 67.215.65.132: icmp_seq=1 ttl=55 time=29.870 ms
64 bytes from 67.215.65.132: icmp_seq=2 ttl=55 time=36.423 ms
64 bytes from 67.215.65.132: icmp_seq=3 ttl=55 time=29.004 ms
64 bytes from 67.215.65.132: icmp_seq=4 ttl=55 time=28.738 ms
64 bytes from 67.215.65.132: icmp_seq=5 ttl=55 time=38.608 ms
64 bytes from 67.215.65.132: icmp_seq=6 ttl=55 time=40.984 ms
64 bytes from 67.215.65.132: icmp_seq=7 ttl=55 time=29.629 ms
64 bytes from 67.215.65.132: icmp_seq=8 ttl=55 time=38.489 ms
64 bytes from 67.215.65.132: icmp_seq=9 ttl=55 time=29.395 ms
--- http://www.mx5oc.co.uk/forum/forums/ ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 27.665/32.880/40.984/4.834 ms
Via OpenDNS
traceroute to http://www.mx5oc.co.uk/forum/forums/ (67.215.65.132), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 2.533 ms 1.726 ms 1.073 ms
2 telehouse-gw4-lo2.idnet.net (212.69.63.99) 24.315 ms 73.330 ms 19.916 ms
3 telehouse-gw5-e4-400.idnet.net (212.69.63.245) 20.589 ms 21.168 ms 20.258 ms
4 gi8-27.mpd01.lon02.atlas.cogentco.com (149.6.148.205) 19.807 ms 20.228 ms 20.756 ms
5 verio.lon02.atlas.cogentco.com (130.117.14.174) 115.548 ms 196.973 ms 213.751 ms
6 ae-1.r23.londen03.uk.bb.gin.ntt.net (129.250.5.237) 23.037 ms 19.939 ms 19.811 ms
7 as-3.r22.amstnl02.nl.bb.gin.ntt.net (129.250.4.19) 38.922 ms 27.967 ms 27.895 ms
8 po-1.r01.amstnl02.nl.bb.gin.ntt.net (129.250.4.71) 36.170 ms 27.592 ms 36.895 ms
9 opendns-0.r01.amstnl02.nl.bb.gin.ntt.net (81.20.64.82) 35.693 ms 28.635 ms 27.591 ms
10 *
Via IDNet DNS
Traceroute has started...
traceroute: unknown host http://www.mx5oc.co.uk/forum/forums/
Both fail although one does get further than the other.
Quote from: Rik on Apr 06, 2011, 18:01:00
And now I can. :sigh:
And now I cant again :hairpull:
I can get on to the website, but not the forum, Steve.
:shake:
If someone could ping the same site with Norton DNS and it stops at what looks like an Amsterdam server could that be the issue?
Quote from: esh on Apr 06, 2011, 17:34:04
Periodically a whole host of websites do not respond / time out and then the next refresh are fine. This is still going on as I write this post though it is not so frequent to be 'crippling'.
I am getting exactly that too today. I have tried changing DNS from IDNET to Norton, and switching the order of primary and secondary. No difference.
I don't think it's a DNS issue though. While Firefox is trying to load the page, I get "Waiting for [url]" in the status line and then eventually the page times out or the connection is reset.
DNS errors, on the other hand, tend to give "Looking up [url]" in the status line.
These suggest that the DNS is resolved but times out after it has been resolved.
As esh says, refreshing the page provides instant successful loading. Sometimes, several refreshes are needed.
Quote from: Gary on Apr 06, 2011, 18:11:50
If someone could ping the same site with Norton DNS and it stops at what looks like an Amsterdam server could that be the issue?
Are you volunteering? ;D
Hi folks
I'll try running some tests tonight when I get home about 9, if someone could PM me a list of sites I'm happy to report back for comparison with a non-IDNet connection so that you can determine whether its Akamai?
Quote from: armadillo on Apr 06, 2011, 18:13:21
I am getting exactly that too today. I have tried changing DNS from IDNET to Norton, and switching the order of primary and secondary. No difference.
I don't think it's a DNS issue though. While Firefox is trying to load the page, I get "Waiting for [url]" in the status line and then eventually the page times out or the connection is reset.
DNS errors, on the other hand, tend to give "Looking up [url]" in the status line.
These suggest that the DNS is resolved but times out after it has been resolved.
As esh says, refreshing the page provides instant successful loading. Sometimes, several refreshes are needed.
Very true, this morning I could not get through to apple but literally hitting the link three times in a row did it, I could not get much at all through Nortons DNS in the end so went back to idnets which right now is the best of the bunch.
http://www.shareprice.co.uk is slow to resolve.
Quote from: Rik on Apr 06, 2011, 18:13:46
Are you volunteering? ;D
I have changed DNS servers enough today to last a lifetime Rik ;D
Quote from: Glenn on Apr 06, 2011, 18:16:40
http://www.shareprice.co.uk is slow to resolve.
Yes same here Glenn. :(
I agree this issue is not DNS dependent.
BTW I can't ping http://www.mx5oc.co.uk/forum/forums/ with Norton DNS 100% fail. :dunno:
Quote from: Gary on Apr 06, 2011, 18:17:12
I have changed DNS servers enough today to last a lifetime Rik ;D
I don't know which way you switch DNS on the Mac Gary but I have them all available under 'location' so it's pretty instantaneous.
Quote from: Glenn on Apr 06, 2011, 18:16:40
http://www.shareprice.co.uk is slow to resolve.
Like many sites today, initial display is quite quick, say 4 seconds, but then it takes another 10 seconds or so to complete the page.
Quote from: Steve on Apr 06, 2011, 18:19:49
I don't know which way you switch DNS on the Mac Gary but I have them all available under 'location' so it's pretty instantaneous.
I had them set via the router Steve, that way it was a one switch to cover all machines in the house rather than configure each one individually.
Quote from: Gary on Apr 06, 2011, 18:17:12
I have changed DNS servers enough today to last a lifetime Rik ;D
I know how you feel...
Quote from: Gary on Apr 06, 2011, 18:22:29
I had them set via the router Steve, that way it was a one switch to cover all machines in the house rather than configure each one individually.
I've been running different DNS on different machines so I can make instant comparisons - it hasn't shown any real sign of being a DNS problem.
Quote from: Rik on Apr 06, 2011, 18:22:41
I know how you feel...
I'm into overtime here, and with my meds due soon it will be over and out.
To my mind, it's a troublesome router somewhere.
Quote from: Rik on Apr 06, 2011, 18:24:07
I've been running different DNS on different machines so I can make instant comparisons - it hasn't shown any real sign of being a DNS problem.
The only thing I noticed was that Nortons DNS caused more issues this morning, but they all played up at some point. Norton checks each DNS lookup against a list of known bad sites, so maybe thats why its worse? Norton seems to use the Servers in Amsterdam and Germany more than the UK one.
Quote from: Glenn on Apr 06, 2011, 18:16:40
http://www.shareprice.co.uk is slow to resolve.
I would say it's quick to resolve but slow to load.
I get "Waiting for [...]"
Sits there like that
Then stuff happens (transferring data from [...])
Then Waiting for [different url]
Then stuff happens again.
Shareprice loads ok from a 1 Gbps fibre connection (am at work)
Same here, Dill, and on other sites which draw images from a second server.
Quote from: Rik on Apr 06, 2011, 18:28:18
Same here, Dill, and on other sites which draw images from a second server.
Same here, its always waiting for...and if you refresh you may get lucky of be waiting for a different something or another the next time, I have lost count on the variations Deviant art has
Yes Rik, images from a second server are a problem today - e.g the dpreview forums have images on various servers.
Quote from: Gary on Apr 06, 2011, 18:31:49
Same here, its always waiting for...and if you refresh you may get lucky of be waiting for a different something or another the next time, I have lost count on the variations Deviant art has
There are many deviations. :evil:
Quote from: armadillo on Apr 06, 2011, 18:32:18
Yes Rik, images from a second server are a problem today - e.g the dpreview forums have images on various servers.
We're seeing it here too, Dill, if people have photobucket etc images in their sig.
Quote from: Rik on Apr 06, 2011, 18:28:18
Same here, Dill, and on other sites which draw images from a second server.
I get hooked on i33.photobucket.com again when I un-adblock it here at idnetters.
What Rik said
HMV wont load for me at the moment.
Or me.
Eventually loaded after 20 seconds.
Quote from: Rik on Apr 06, 2011, 18:37:34
Or me.
This is getting ridiculous Rik, someone somewhere must have a clue, is there a Internet Ghostbusters ;D Seriously though I am getting so fed up now. This has been happening on and off since last night.
I don't think this is site specific. I expect it can happen to almost any site but it seems to change from one moment to the next. I wonder if LINX is behaving itself today. I can potentially list sites where I've seen it happen today but it will be a very large list I suspect.
Internet's been slow all day, just changed DNS on PC to Google's and it's been fine for the last 5 minutes.
Quote from: esh on Apr 06, 2011, 18:41:18
I don't think this is site specific. I expect it can happen to almost any site but it seems to change from one moment to the next. I wonder if LINX is behaving itself today. I can potentially list sites where I've seen it happen today but it will be a very large list I suspect.
It would be huge, oddly Youtube has been fine though, and that's always one that plays up when things go wrong. No issue with Google at all.
Quote from: esh on Apr 06, 2011, 18:41:18
I don't think this is site specific. I expect it can happen to almost any site but it seems to change from one moment to the next. I wonder if LINX is behaving itself today. I can potentially list sites where I've seen it happen today but it will be a very large list I suspect.
The more detail the better, esh. I did suggest LINX to Simon, so he bypassed it, but that's had no effect. :(
Problems with the Guardian loading as well thats another 'waiting for" even though the page seems complete. c.brightcove.com was the offending glitch
Missing images or ads?
Quote from: Rik on Apr 06, 2011, 18:50:04
Missing images or ads?
Media, Rik. As in player links
So still the same issue of it looking to another site for content. :(
Quote from: Rik on Apr 06, 2011, 18:53:27
So still the same issue of it looking to another site for content. :(
Yes same glitch thats been happening all day :bawl:
Idnetters is a bit slower and that says 'waiting for www.idnetters.co.uk.xxxxxx I could not catch it all.
I'm not seeing that Gary. Still on IDNet DNS?
Quote from: Rik on Apr 06, 2011, 19:03:05
I'm not seeing that Gary. Still on IDNet DNS?
Yes I may be just looking at that bar to much now though tbh my eyes hurt.
Yes, my stop watch thumb is a bit tired too. ;)
Quote from: Rik on Apr 06, 2011, 19:05:27
Yes, my stop watch thumb is a bit tired too. ;)
I know what you mean, but I'm getting to be a hell of a reloader
Wait till you turn into a revolver. ;)
Quote from: Rik on Apr 06, 2011, 19:09:13
Wait till you turn into a revolver. ;)
At this rate, about 7:30pm ;D
;D
I know iTunes can be slow using a different DNS server because when you use Google or OpenDNS or Norton DNS to resolve the Apple domain name, all the requests to Akamai appear to be coming from the same location and they're all directed to the same server pool, overloading that pool and can cause slow downloads, I think that effect is confusing the system today which is why the best resuult at this time for some is IDNets DNS nameserver, but why the slowdown on subdomains or whatever they are called when a page is loaded I have no idea.
Me neither, Gary. We're just setting out to gather evidence to help Simon track the problem.
The other issue with Akamai as I understand it is that your 'local' DNS server should feed you the nearest Akamai server.
Though doesn't Norton have a UK based server?
Think Akamai also analyses the IP address of the requesting machine to determine if their ISP has an Akamai cache server integrated into their network.
Quote from: Steve on Apr 06, 2011, 19:17:41
The other issue with Akamai as I understand it is that your 'local' DNS server should feed you the nearest Akamai server.
Using a third party DNS the Content Delivery Network may not get to know your accurate location as your address is masked by the public DNS Service (Clear Could or Norton DNS etc) changing DNS servers can make a video download much quicker with itunes, so maybe Akamai does not see it as it always should.
Quote from: Rik on Apr 06, 2011, 19:18:33
Though doesn't Norton have a UK based server?
Yes but it seems to like using the one in Frankfurt more often for some reason.
It's into hot dogs? ;)
Or it can't find the UK one :dunno:
Quote from: Rik on Apr 06, 2011, 19:23:16
It's into hot dogs? ;)
;D They have two in Amsterdam and one in London as well, I think it varies on load. Up till today for lookups they have performed much better that Idnets DNS. Also the added safety of the service is a good thing to have along with the customisation. Right now yelling AMAZON.CO.UK out the front door would work better I'm sure!
Quote from: Steve on Apr 06, 2011, 19:23:57
Or it can't find the UK one :dunno:
Right now it feels like IDnet can't find the UK one Steve ;)
At the moment my problem sites and others are loading absolutely fine :fingers:
Quote from: Steve on Apr 06, 2011, 19:29:24
At the moment my problem sites and others are loading absolutely fine :fingers:
What DNS are you using Steve?
Currently Norton
Google,OpenDNS and IDNet DNS are fine for me as well at present.
Quote from: Steve on Apr 06, 2011, 19:34:11
Google,OpenDNS and IDNet DNS are fine for me as well at present.
Norton DNS seems the fastes for me again and is working ok now, cheers Steve. :thumb:
Quote from: Gary on Apr 06, 2011, 14:19:47
What DNS are you using?
212.69.40.3 .... I think, at least that's what my router says is the primary one (secondary = 212.69.36.3).
Quote from: Simon_idnet on Apr 06, 2011, 14:25:54
Hi ou7shined
I've had a look at your circuit and your problem may well be caused by a saturated upstream - you are uploading more MB's per hour that you are downloading and this pattern is consistent 24 hours a day. Do you have any P2P software running? If not then I'd recommend a through virus scan.
Best way to check this would be to disconnect your PC from your router, give your router a reboot and then leave it connected for an hour or so (while you check over the PC perhaps?) and then have a look at your BQM graph again.
I switched off my laptop this afternoon but I then found out that my girlfriend (who likes to d/l daft wee games) has a p2p program running on her laptop. But looking at the network activity gadget I have running on her's it's only uploading at a few Kb/s so I can't see how it's choking the line though. I'm not going to reboot the router just yet. I'm fed up doing it all the time to find faults on my line only to discover that the router is fine - it takes so long to reconfigure it every time. As usual I will just ride this out until it fixes itself. Looks like my pings are on the up now too. ::)
Not sure if this is related - prob not - but just took a look at the BQM for 4 lines I work with. 3 are with IDnet and 1 is with BT business. The IDNet ones are showing packet loss and increased latency since 7pm. The BT line is not:
IDNet - 20CN (this is a new line, and DLM kicked it over to interleaved last night :bawl:):
(http://www.thinkbroadband.com/ping/share-thumb/6894facd8cb7f5960e4977c82995a6a9-06-04-2011.png) (http://www.thinkbroadband.com/ping/share/6894facd8cb7f5960e4977c82995a6a9-06-04-2011.html)
IDNet - 20CN
(http://www.thinkbroadband.com/ping/share-thumb/f38c91eefe021019671249bf296b4269-06-04-2011.png) (http://www.thinkbroadband.com/ping/share/f38c91eefe021019671249bf296b4269-06-04-2011.html)
IDNet - 21CN
(http://www.thinkbroadband.com/ping/share-thumb/7f4915be2f07e6551e95088fa319521c-06-04-2011.png) (http://www.thinkbroadband.com/ping/share/7f4915be2f07e6551e95088fa319521c-06-04-2011.html)
BT line - 20CN (this is a horrid line - syncs at less than a meg, but is in the same physical location as the first graph)
(http://www.thinkbroadband.com/ping/share-thumb/16f915234f66cbf70f4a985859977b05-06-04-2011.png) (http://www.thinkbroadband.com/ping/share/16f915234f66cbf70f4a985859977b05-06-04-2011.html)
Mine looks very similar
adslmax IDNet
(http://www.thinkbroadband.com/ping/share-thumb/3ca9bdf259c09c89a00137d03698e1b3-06-04-2011.png) (http://www.thinkbroadband.com/ping/share/3ca9bdf259c09c89a00137d03698e1b3-06-04-2011.html)
What you could do ou7shined instead of restarting your router is at night when you sleep disconnect all ethernet cables from the router and in the router configuration page disable wireless (if that's not possible then just change the wireless password).
Now after a few hours plug everything in and check the TBB graph, this will ensure no device is connected to the router. (You can confirm with netgear routers by looking at the "attached devices" which will show you the DHCP leased, it should show up as none).
This won't disconnect the router or lose synch, the router itself will still have internet connectivity and therefore TBB monitor will keep working.
@TBB Graphs
Yes I seem the same on my 21CN (FTTC) line, http://www.thinkbroadband.com/ping/share-large/ff1d69732d1703271905554d06a9f90f.png.
I would guess alot of IDNet users are online and surfing, downloading and thats why the packet loss is increasing.
Quote from: Steve on Apr 06, 2011, 20:41:42
Mine looks very similar
Seems to be tailing off now whatever it was... ???
I've been adjusting the routing to bypass Cogent but I had set it so that the BQM had to traverse a rather roundabout route to reach us, fixed now.
Quote from: zappaDPJ on Apr 06, 2011, 17:20:56
Hmmm, seems I'm been affected by this now. http://www.deviantart.com/ won't load at all.
Fine here. (Not read if it's been fixed/updated yet :P )
Quote from: Simon_idnet on Apr 06, 2011, 20:50:14
I've been adjusting the routing to bypass Cogent but I had set it so that the BQM had to traverse a rather roundabout route to reach us, fixed now.
Thanks for the info Simon.
So what happened yesterday with the Idnet line? Simon mentioned Cogent but I am none the wiser really.
I don't think that there was anything wrong with BT or our line from them. I think that there was packet loss in Cogents network. Once we had routed around them the symptoms seems to abate.
Quote from: Simon_idnet on Apr 07, 2011, 07:54:55
I don't think that there was anything wrong with BT or our line from them. I think that there was packet loss in Cogents network. Once we had routed around them the symptoms seems to abate.
Cheers Simon :thumb:
I second Gary's cheers. Thanks for the info, Simon (and for the workaround!).
Apologies for the late response but yes, the Cogent work around was instantly notable here and has been absolutely fine since. Many thanks, Simon.
It's nice to see people acknowledging when problems have been solved - thanks, Esh.
Only had a blip myself, so whatever you did, got it fixed before I next used the net. :)
If we had to use BT, we would not even get through to a human, in the time it takes IDNet to get a fix! :thumb: :o