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Technical News & Discussion => IDNet Help => Topic started by: cs on Mar 08, 2011, 11:52:23

Title: Loss of service
Post by: cs on Mar 08, 2011, 11:52:23
Anyone else just lost connection?

Went off about 10 minutes ago......

FTTC in Swindon
Title: Re: Loss of service
Post by: Rik on Mar 08, 2011, 11:59:23
Me too, Milton Keynes.
Title: Re: Loss of service
Post by: nfx_ on Mar 08, 2011, 12:00:32
Also in Swindon and currently have no service, on ADSL.
Title: Re: Loss of service
Post by: Rik on Mar 08, 2011, 12:01:32
BT faults confirmed in MK and Swindon.
Title: Re: Loss of service
Post by: cs on Mar 08, 2011, 12:33:14
Thanks Rik. Hopefully they will have it sorted soon
Title: Re: Loss of service
Post by: Rik on Mar 08, 2011, 12:39:37
 :fingers: :fingers:
Title: Re: Loss of service
Post by: cs on Mar 08, 2011, 13:55:35
OK, I'm back online  :thumb:
Title: Re: Loss of service
Post by: pctech on Mar 08, 2011, 14:46:57
Zen reported this too and updated the status to say it is back but have not heard back from BT yet about the cause.

Engineer tripping over a power or network cable?

Title: Re: Loss of service
Post by: Glenn on Mar 08, 2011, 15:34:44
There you go


BT Wholesale - 21CN SERIOUS Incident Report    
          
     Please read the following incident report as it could have an impact on some of your end users and/or services    
          
     BT Incident Reference:    7608         Issue :    FINAL    
     Detected DATE:    08/03/2011         Detected TIME:    11:40    
     START DATE:    08/03/2011         START TIME:    11:35    
     Actual CLEAR DATE:    08/03/2011         Actual CLEAR TIME:    13:05    
          
     Incident Headline:    21CN WBC : MILTON KEYNES AREA : LOSS OF SERVICE    
          
     Incident Details:    Some of your 21CN services may have been affected.    
     Closure Details:    Service has been restored as of 13:05; by completing: A software reconfiguration. BT regrets any inconvenience this may have caused.    
     Duration:    0 days 01 hours 30 minutes
Title: Re: Loss of service
Post by: Rik on Mar 08, 2011, 15:45:16
Software reconfiguration? That covers a multitude of sins. ;D
Title: Re: Loss of service
Post by: pctech on Mar 08, 2011, 15:45:34
If it ain't broke don't fix?

Title: Re: Loss of service
Post by: Glenn on Mar 08, 2011, 15:46:44
Quote from: pctech on Mar 08, 2011, 15:45:34
If it ain't broke



You're not trying hard enough.

Title: Re: Loss of service
Post by: Rik on Mar 08, 2011, 15:46:58
BT's motto is shorter, Mitch. Don't fix. ;)