Just installed the "BBC iplayer" app on my iPad yesterday. Everything works except for the live streaming of Radio 4 which fails showing;
"Failed to load programme;please try later".
All other BBC TV and Radio channels stream live perfectly.
Anyone else experienced this please?
I don't use iPlayer, Mike, sorry. It sound almost like a server error for Radio 4.
Radio 4 not working for me Mike, everything else seems ok.
Yes - sort of suspected it was "them" :)
Thanks
Always nice to check though isn't it!
Quote from: Lance on Feb 11, 2011, 22:51:15
Always nice to check though isn't it!
Yes, there's comfort in numbers :thumb:
Well just tried connecting the iPad via my "3" MiFi network dongle and R4 comes through loud and clear.
So has anybody got any ideas why the wireless on my Netgear DG834G v4 causes BBC R4 only to fail please (all other progs work OK) ?
TBH, none, Mike. :dunno:
:hairpull:
Quite. A word with support might be called for.
I have a v4 but no iPad but tried it with an xbox wireless adapter and found it to be quite weak TBH.
I've managed to reproduce this error and found a solution on mine anyway to play radio 4 live,as you say the other channels work.
Try this go into settings>general>network>wifi>choose network>select your current wifi connection> under DNS change the address (currently router)i.e 192.168.0.1 to 8.8.8.8 > Renew lease.
It works on mine and when I revert back to the router as DNS it fails.
8.8.8.8 is Google's DNS it's easy to remember but you might wish to try another.
What's at 8.8.8.8, Steve?
Google's DNS though thought it might be 6.6.6.6.
;D
Google primary DNS server, the iPad automatically sets the DNS to the routers IP address so I've just asked it to look elsewhere . I'll try IDNets primary next to see if that works
Thanks, guys.
I've just tried setting the DNS server in the iPad to either of IDNet DNS servers and confirm that I am unable to stream Radio 4 live via iPlayer . Changing to Google DNS and it works fine.
Email to support, Steve?
I think so, just tried 208.67.222.222 which is OpenDNS and that works as well. I just used google's first as it's easy to remember and less keystrokes :blush:
I'll refer them to this thread perhaps MikeSH can confirm?
Steve - that worked for me. Many thanks :thumb:
It looks like there may be a problem at one of the BBC servers perhaps?
Quote from: Steve on Feb 12, 2011, 16:26:00
I think so, just tried 208.67.222.222 which is OpenDNS and that works as well. I just used google's first as it's easy to remember and less keystrokes :blush:
I'll refer them to this thread perhaps MikeSH can confirm?
Is there only a single DNS setting on the tablet? I wonder if that's the problem.
Quote from: MikeSh on Feb 12, 2011, 16:28:38
Steve - that worked for me. Many thanks :thumb:
It looks like there may be a problem at one of the BBC servers perhaps?
On the face of it, Mike, it's an IDNet DNS issue.
Quote from: Rik on Feb 12, 2011, 16:30:14
On the face of it, Mike, it's an IDNet DNS issue.
Right Rik - I would be interested to know how it can be so selective as regards which programme to reject ???
It suggests to me, and I could be completely wrong, that Radio 4 has a separate IP address (possibly all channels do) and that it hasn't propagated to IDNet yet.
I've let support know.
:thumb:
Is it possible to trace to the Radio 4 server, Steve?
Maybe its just that IDNet aren't Radio 4 fans!
:lol:
Quote from: pctech on Feb 12, 2011, 16:11:30
Google's DNS though thought it might be 6.6.6.6.
;D
Oops Mitch, missed the above in the heat of the moment :evil: :hehe:
Quote from: MikeSh on Feb 12, 2011, 16:48:35
Oops Mitch, missed the above in the heat of the moment :hehe:
:ithank: glad someone got it.
I thought you were serious. ;D
Apparently it belongs to the US DoD.
How apt. ;D
For completeness having done a bit of googling there are benefits and negatives from changing the DNS servers on any IOS device and in essence it's which works best for you. iTunes content i.e video like youtube etc is distributed via the Akamai worldwide datastores which use your DNS routing to determine your location. So in theory your local DNS server i.e usually your ISP should offer the fastest download as it directs you to the nearest datastore.
Also the correct DNS entries should state the primary and secondary server,which should be separated by a comma i.e 208.67.222.222,208.67.220.220 for OpenDNS and 212.69.36.3,212.69.40.3 IDNet
I've just paid £.0.59 for TuneIn Radio http://tunein.com/ it also supports Android and Blackberry amongst others. It seems to work very well with apparently some 30,000 stations available.
I've got tune in radio too and also found it good.
Stupid question, perhaps, but where is the radio on the iPhone?
Not a stupid question - there isn't one. Both steve and I have an app called TuneIn Radio which streams the radio over the Internet connection.
Quote from: pctech on Feb 12, 2011, 16:53:30
Apparently it belongs to the US DoD.
When's the extradition hearing for attempted hacking?
;D
I have a deep interest in network routing, your honour!
I also use an app called "Pure Lounge" which, although more expensive at £2.99, is very comprehensive, giving access to Listen again and Podcasts as well as thousands of stations. This is from the "Pure" Dab Radio people.
Quote from: Lance on Feb 12, 2011, 23:31:09
Not a stupid question - there isn't one. Both steve and I have an app called TuneIn Radio which streams the radio over the Internet connection.
Ah, I thought that was just an add-on, not the radio itself. :red: I have no real use for it, I just wondered where it was!
Just to keep everyone up to date with this problem where the Idnet DNS resolver causes BBC Radio 4 streaming to fail on the iPad iPlayer.
I spoke to Idnet support today and even though I explained that changing to Googles DNS server (8.8.8.8)
solved the problem they thought it more likely to be the iPlayer "app" at fault.
So without more information about the Radio4 server etc to give them I cannot see us solving this one.
I have searched the web looking for others having this specific fault but found none. So it seems unlikely to be the app to me.
I would still be interested to hear from any other Idnetters that experience this please.
Maybe of interest to you Mike http://www.bbc.co.uk/dna/mbiplayer/NF7331803?thread=7989021 .I can confirm that Radio 4 live still working with OpenDns
Just to add a little bit more mystery to the DNS question I've just noticed that when I go into the "App Store" app on the Ipad and select the "Genius" tab, it fails "Cannot connect to iTunes Store" using Idnet's DNS but when I change to Open DNS, 208.67.222.222, everthing is OK.
There seems to be a problem with the iPad which is affecting DNS at a number of ISPs.
Rik, what I should have also added was that up to recently this was always accessible before on this same Ipad using the Idnet DNS.
Curiouser and curiouser, Mike. Drop Simon an email and let him know that, would you?
I just think it's strange that there are no issues using the public DNS servers. Genius can be a bit odd at times but that's an Apple server issue and is not DNS specific.
Quote from: Steve on Mar 07, 2011, 18:39:48
I just think it's strange that there are no issues using the public DNS servers. Genius can be a bit odd at times but that's an Apple server issue and is not DNS specific.
I have had a few DNS issues with iTunes and IOS devices and also facebook and google and a few other sites not loading and when pinged it showed the sites could not be resolved, I have mentioned it before. Now all these issues stopped when I changed to a public DNS, I went back to Norton DNS which is now configurable with a login and then you can add extra blocks like sexual content scams etc, and the youtube issue of stalling slightly has stopped too and I like the added safety of malware scanning via DNS lookup, that's just my personal preference though.
I contacted support and they wanted me to do some digging with terminal, but to be honest I have everything working fine, the Norton (Dyn DNS) server they use in London means I have no delays with apps or web sites thinking I'm in the states, or Europe and lookups are so much faster. The thing is IDnet seem to have an issue with the DNS servers but blame everything but their servers, its always your router that's the problem when you ask, or the site, they don't seem to take action themselves to investigate and tbh I really am not going to keep swapping servers to do tests I just want things to work smoothly with no fuss really.
When changing to a public DNS solves multiple issues for quite a few people it should that should set the wheels of 'somethings not right' in motion, alas it does not seem to at the moment.
Edit: yep its another paragraph ;)