Print Page - Is there a way to complain to BT about their Fibre rollout?

Title: Is there a way to complain to BT about their Fibre rollout?
Post by: Jimbo on Feb 06, 2011, 15:20:05

Hello! :)

Just been checking to see when fibre will be coming to my area, and from what I can tell, absolutely nothing is! Even past March 2012! The population in the town I connect to is reported as 12,000 (back in 2001). Now I can understand there are a lot of exchanges to be done, but it feels very much like the North East of England is being forgotten about and getting a very raw deal. Just take a look at this:-

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29017&s_cid=con_FURL_infinity#fiberMapConsumer

In particular, look underneath each section that says "Exchanges that are ready for BT Infinity".

North East = 6

Yes, 6 exchanges! Are they having a laugh? That is just terrible especially when you look at all the other areas!!

Is there somewhere I can write to? It really is like the North East does not exist to anyone past the midlands. ??? I'm still on 2Mb ADSL here.... :dunno:

Thanks for any help!

Title: Re: Is there a way to complain to BT about their Fibre rollout?
Post by: Rik on Feb 06, 2011, 15:30:50

You can write to BT's CEO, Jimbo, but you might as well save the stamp. They're a business, they'll do what is profitable for them and have no duty to do anything else. All you get is sympathetic noises, if that. :(

Title: Re: Is there a way to complain to BT about their Fibre rollout?
Post by: Jimbo on Feb 06, 2011, 15:41:47

Quote from: Rik on Feb 06, 2011, 15:30:50
You can write to BT's CEO, Jimbo, but you might as well save the stamp. They're a business, they'll do what is profitable for them and have no duty to do anything else. All you get is sympathetic noises, if that. :(

Hi mate, you're probably right... but... it would make me feel better. :D

Do I get his details from the BT website do you know?

Thanks!

Title: Re: Is there a way to complain to BT about their Fibre rollout?
Post by: Rik on Feb 06, 2011, 15:46:01

http://www.btplc.com/thegroup/contactbt/index.cfm

Ian Livingston is the CEO, use the Newgate Street address.

Title: Re: Is there a way to complain to BT about their Fibre rollout?
Post by: Jimbo on Feb 06, 2011, 16:47:26

Quote from: Rik on Feb 06, 2011, 15:46:01
http://www.btplc.com/thegroup/contactbt/index.cfm

Ian Livingston is the CEO, use the Newgate Street address.

Thanks. My letter has been written. I'll post back if they do indeed reply. :fingers:

Title: Re: Is there a way to complain to BT about their Fibre rollout?
Post by: Rik on Feb 06, 2011, 16:48:01

Expect a reply, just no substance. ;)

Title: Re: Is there a way to complain to BT about their Fibre rollout?
Post by: Anton on Feb 06, 2011, 16:55:38

Quote from: Rik on Feb 06, 2011, 16:48:01
Expect a reply, just no substance. ;)

You're a bitter cynical man Rik!

Oh no, wait... You're absolutely right! ;-)

Title: Re: Is there a way to complain to BT about their Fibre rollout?
Post by: Rik on Feb 06, 2011, 17:09:10

Title: Re: Is there a way to complain to BT about their Fibre rollout?
Post by: Jimbo on Feb 06, 2011, 18:53:33

:laugh:

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Technical News & Discussion => IDNet Help => Topic started by: Jimbo on Feb 06, 2011, 15:20:05