Print Page - Email problem

Title: Email problem
Post by: ayjay on Jan 14, 2011, 14:36:10

For a few weeks now I've been having a problem with my email programme.

I'm using Thunderbird and when I try to send an email it pops up with a window which says:-

(http://i73.photobucket.com/albums/i214/pass_the_biscuits/thunderbird-c.jpg)

I get over it by unticking *Permanently store this exception* and then clicking on *Confirm Security Exception*

I feel reasonably confident that the IDNet certificate will be in order so I could I suppose tell it to *Permanently store this exception* but am reluctant to do so without knowing a little more.

Any ideas why this is happening?

Title: Re: Email problem
Post by: Simon_idnet on Jan 14, 2011, 15:24:26

Hi ayjay

You need to use the full server name that atches the certificate, in this case it is: mail.idnet.net.uk (rather than smtp.idnet.net)

Title: Re: Email problem
Post by: Rik on Jan 14, 2011, 15:30:40

Nice timing, Simon, thanks. :thumb:

Title: Re: Email problem
Post by: ayjay on Jan 14, 2011, 16:48:52

Quote from: Simon_idnet on Jan 14, 2011, 15:24:26
Hi ayjay

You need to use the full server name that atches the certificate, in this case it is: mail.idnet.net.uk (rather than smtp.idnet.net)

OK. Thanks, I'll give that a go, although the server name is already filled in when the window opens so I assume that's the name its been using for the last few years. :dunno:

Title: Re: Email problem
Post by: Rik on Jan 14, 2011, 16:49:52

Doesn't TBird auto-configure?

Title: Re: Email problem
Post by: ayjay on Jan 15, 2011, 10:48:50

Quote from: Rik on Jan 14, 2011, 16:49:52
Doesn't TBird auto-configure?

Is that the same as what I said here, or something different?

Quotethe server name is already filled in when the window opens

( I'm not very techy) :blush:

I tried the address as given by Simon and it came up with this:-

(http://i73.photobucket.com/albums/i214/pass_the_biscuits/thunderbird-2c.jpg)

I can still send and receive emails, but just not as easily as if it were working normally.

Title: Re: Email problem
Post by: Rik on Jan 15, 2011, 10:50:23

Yes, sorry, that's what I was referring to. What happens if you hit 'Get certificate'?

Title: Re: Email problem
Post by: kinmel on Jan 15, 2011, 10:55:35

According to Idnet's own support page for configuring Thunderbird the correct settings are

* @idnet.com Incoming server: pop3.idnet.com Outgoing server: smtp.idnet.com

* @idnetfreemail.co.uk Incoming server: pop3.idnet.net Outgoing server: smtp.idnet.net

* @idnet.co.uk Incoming server: pop3.idnet.net Outgoing Server: smtp.idnet.net

I would expect their Certificates to include those addresses

Title: Re: Email problem
Post by: joe on Jan 15, 2011, 12:37:29

I use Thunderbird and have 'smtp.idnet.com' as my outgoing server and have no problems.

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Technical News & Discussion => IDNet Help => Topic started by: ayjay on Jan 14, 2011, 14:36:10