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Technical News & Discussion => IDNet Help => Topic started by: gazzthompson on Dec 16, 2010, 17:28:23

Title: Youtube slow
Post by: gazzthompson on Dec 16, 2010, 17:28:23
Browsing seems normal, and speed test is showing 4 meg and downloading at 400kb+ yet i have to wait to buffer (non HD) youtube videos?  :dunno:
Title: Re: Youtube slow
Post by: Rik on Dec 16, 2010, 17:29:58
Have you tried a ping?
Title: Re: Youtube slow
Post by: Glenn on Dec 16, 2010, 17:34:57
I gave up trying to watch the link Jill posted, it was buffering every 5 secs or so.
Title: Re: Youtube slow
Post by: gazzthompson on Dec 16, 2010, 17:35:24
ping youtube.com = 191ms

unless you mean pingtest.net ? :

(http://www.pingtest.net/result/30317176.png) (http://www.pingtest.net)
Title: Re: Youtube slow
Post by: Rik on Dec 16, 2010, 17:51:30
I'm getting 20ms with no packet loss. Whereabouts are you, there's a few BT faults around at the moment.
Title: Re: Youtube slow
Post by: armadillo on Dec 16, 2010, 18:09:56
35ms ping to youtube from here.
Streaming at about 800kb/s
Title: Re: Youtube slow
Post by: Aaron on Dec 16, 2010, 18:41:57
I've always had to pause Youtube and wait a bit for it to buffer, it just never wants to use the full bandwidth that my line is capable of. 490kb/sec is more than enough for 720p but I still have to pause and wait because it buffers at something like 150kb/sec instead. I max out at 490kb/sec just fine on file downloads or torrenting.

Is IDNet doing any sort of shaping on youtube traffic? I notice I don't have to pause to buffer after midnight, but if youtube is shaping instead that doesn't really make sense as America is still awake at that time.
Title: Re: Youtube slow
Post by: Rik on Dec 16, 2010, 18:45:36
IDNet do not shape any kind of traffic, Aaron.
Title: Re: Youtube slow
Post by: gazzthompson on Dec 16, 2010, 18:57:44
Quote from: Rik on Dec 16, 2010, 17:51:30
I'm getting 20ms with no packet loss. Whereabouts are you, there's a few BT faults around at the moment.

watton exchange, norfolk.

145ms now.
Title: Re: Youtube slow
Post by: Rik on Dec 16, 2010, 19:05:59
I can't see any current reports of issues in that area, but there is a problem in Milton Keynes if you happen to be routed that way.
Title: Re: Youtube slow
Post by: gazzthompson on Dec 16, 2010, 22:01:58
But i can download at 480kbs yet cant watch a 360p youtube video?  :mad:
Title: Re: Youtube slow
Post by: klipp on Dec 17, 2010, 01:16:05
Try flushing you dns?  It might do the trick.
Title: Re: Youtube slow
Post by: gazzthompson on Dec 17, 2010, 18:11:59
How do i go about doing that?
Title: Re: Youtube slow
Post by: Rik on Dec 17, 2010, 18:17:36
Windows? Start > Run > type CMD and hit enter. In the DOS-like window which opens, type ipconfig /flushdns and hit enter.
Title: Re: Youtube slow
Post by: pctech on Dec 17, 2010, 19:00:14
Quote from: Rik on Dec 16, 2010, 19:05:59
I can't see any current reports of issues in that area, but there is a problem in Milton Keynes if you happen to be routed that way.

What again?
Title: Re: Youtube slow
Post by: Rik on Dec 17, 2010, 19:01:11
Indeed. :(
Title: Re: Youtube slow
Post by: pctech on Dec 17, 2010, 19:02:54
Youtube ok for me but getting an average 144 ms ping.



Title: Re: Youtube slow
Post by: Glenn on Dec 17, 2010, 19:06:03
For some bizarre reasong, the Derby outage the other day had Farnborough numbers included in those affected.  
Quote from: pctech on Dec 17, 2010, 19:00:14
What again?
Title: Re: Youtube slow
Post by: Rik on Dec 17, 2010, 19:06:45
Quote from: pctech on Dec 17, 2010, 19:02:54
Youtube ok for me but getting an average 144 ms ping.

20ms average.
Title: Re: Youtube slow
Post by: Rik on Dec 17, 2010, 19:07:39
Quote from: Glenn on Dec 17, 2010, 19:06:03
For some bizarre reasong, the Derby outage the other day had Farnborough numbers included in those affected. 

Edinburgh had some Norwich numbers included. I can't decide whether it's a faulty database or a weird design scheme.
Title: Re: Youtube slow
Post by: pctech on Dec 17, 2010, 19:19:59
Quote from: Rik on Dec 17, 2010, 19:06:45
20ms average.

Your line runs about 3.5Mbps doesn't it?

Title: Re: Youtube slow
Post by: Rik on Dec 17, 2010, 19:22:49
It does, though if I can maintain my current sync speed (it's been creeping up over the past month), I should have a 4M profile soon.
Title: Re: Youtube slow
Post by: pctech on Dec 17, 2010, 19:26:55
I'm stuck around 2912 Kbps with a 2.38 speed according to thinkbroadband and BT just under 2.5
Title: Re: Youtube slow
Post by: Rik on Dec 17, 2010, 19:44:44
I'm benefiting from IDNet having been able to over-ride DLM on this line.
Title: Re: Youtube slow
Post by: pctech on Dec 17, 2010, 19:59:58
Youtube ping down to 28ms now, must have been a traffic spike.

Title: Re: Youtube slow
Post by: gazzthompson on Dec 18, 2010, 17:46:57
Quote from: Rik on Dec 17, 2010, 18:17:36
Windows? Start > Run > type CMD and hit enter. In the DOS-like window which opens, type ipconfig /flushdns and hit enter.

Done,

145ms.
Title: Re: Youtube slow
Post by: pctech on Dec 18, 2010, 17:54:35
Could just be exchange congestion.

Title: Re: Youtube slow
Post by: .Griff. on Dec 18, 2010, 17:59:22
If the ping is consistently high then it suggests a routing issue or some issue your end. If the ping increases at certain times of the day then it points to congestion.
Title: Re: Youtube slow
Post by: pctech on Dec 18, 2010, 18:00:47
I had a high YT ping yesterday but then it dropped back.

Title: Re: Youtube slow
Post by: pctech on Dec 18, 2010, 18:35:57
Try this gazz.

Go to Start > Run and type cmd

At the prompt type netsh int ip reset C:\reset.txt and press enter. (this resets the TCP/IP stack to its initial state when Windows was first installed but will not clear anything such as a static IP setting)

Reboot your system and try again.



Title: Re: Youtube slow
Post by: gazzthompson on Dec 20, 2010, 16:26:29
'pctech'

done, currently 194ms. This also seems fairly recent, last few weeks or so.

Im currently buffering a 360p video yet 10 mins ago i was downloading a game update at  520 KB/s ? whats up? :dunno: surely exchange congestion etc would not allow me to max my line when downloading ? i can currently download videos faster than watch them....
Title: Re: Youtube slow
Post by: pctech on Dec 20, 2010, 16:42:33
I really don't know and its probably something support need to look into.

Title: Re: Youtube slow
Post by: pctech on Dec 20, 2010, 16:46:54
If you can post a link or two to some of the videos am happy to test them from a non IDNet connection, but as other IDNet connected folk have said they can't replicate the issue.

One thing to note however is that some videos such as 4oD are hosted externally although they appear in the YT interface so if there is congestion on those routes it could cause issues with streaming.

Title: Re: Youtube slow
Post by: sof2er on Dec 20, 2010, 17:01:53
I would just like to point out that pinging "youtube.com" is different than pinging "www.youtube.com" the latter will direct you the nearest server.
Title: Re: Youtube slow
Post by: pctech on Dec 20, 2010, 17:07:21
I thought both records pointed to the same anycast IP but you're absolutely correct and to illustrate


Pinging youtube-ui.l.google.com [209.85.229.190] with 32 bytes of data:

Reply from 209.85.229.190: bytes=32 time=30ms TTL=56
Reply from 209.85.229.190: bytes=32 time=29ms TTL=56
Reply from 209.85.229.190: bytes=32 time=30ms TTL=56
Reply from 209.85.229.190: bytes=32 time=29ms TTL=56

Ping statistics for 209.85.229.190:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 30ms, Average = 29ms

C:\Documents and Settings\Admin>ping youtube.com

Pinging youtube.com [74.125.127.93] with 32 bytes of data:

Reply from 74.125.127.93: bytes=32 time=195ms TTL=51
Reply from 74.125.127.93: bytes=32 time=195ms TTL=51
Reply from 74.125.127.93: bytes=32 time=196ms TTL=51
Reply from 74.125.127.93: bytes=32 time=195ms TTL=51

Ping statistics for 74.125.127.93:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 195ms, Maximum = 196ms, Average = 195ms
Title: Re: Youtube slow
Post by: gazzthompson on Dec 21, 2010, 17:01:46
I did not know that sof2er , www.youtube.com gives me 34ms. Still having problems, example:

http://www.youtube.com/watch?v=CWjEIoopAco (shameless plug of my own gaming video)

360p , and i had to wait for it to buffer. Yet at this very time (not the same time as im watching the video) i can download at 550 KB/s? i should be able to steam 1080p with that down?
Title: Re: Youtube slow
Post by: pctech on Dec 21, 2010, 17:09:24
Playing absolutely fine for me Gaz.

Think you need to talk to support.

Title: Re: Youtube slow
Post by: sof2er on Dec 21, 2010, 20:45:12
Run the following in cmd tool and paste the results when it's done (may take a while)

pathping www.youtube.com

also it's not neccesary it's using the same server as the domain, but yeah this will check for packetloss between each link and you.

Title: Re: Youtube slow
Post by: Gary on Dec 22, 2010, 01:29:19
No issues here using IDnets DNS
Title: Re: Youtube slow
Post by: gazzthompson on Dec 24, 2010, 17:35:19
This is annoying and random... ill email support...
Title: Re: Youtube slow
Post by: Rik on Dec 24, 2010, 17:37:56
Your video is fine here. Support won't be able to do much now till the new year.
Title: Re: Youtube slow
Post by: gazzthompson on Dec 24, 2010, 17:39:49
Yeah understandable..

Ok noob alert, who do i email?  ???
Title: Re: Youtube slow
Post by: Rik on Dec 24, 2010, 17:41:01
support@idnet.com. :)
Title: Re: Youtube slow
Post by: pctech on Dec 24, 2010, 18:51:38
Rik might be an idea to break up that e-mail address otherwise it could get spammed.

Title: Re: Youtube slow
Post by: Rik on Dec 24, 2010, 18:58:58
It's dotted right through the forum, Mitch. I think IDNet have it well protected. ;)
Title: Re: Youtube slow
Post by: pctech on Dec 24, 2010, 20:38:57
ok
Title: Re: Youtube slow
Post by: gazzthompson on Dec 25, 2010, 16:47:51
Possible idea, just brain storming.

I set up static IPs for all our network stuff (2 PCs, 1 laptop, 1 xbox and a android phone). Using this format:

IP: 192.168.0.XX

And the DNS as : 192.168.0.1

Checking my IDnet email i got when i signed up it suggests a IP address and DNS thats different from the above format. For networking illiterate people like me what does the IDnet numbers mean and why do they differ from the default ones i used? will i be at an advantage using them?
Title: Re: Youtube slow
Post by: pctech on Dec 25, 2010, 17:19:36
192.168.0.x is a private IP range reserved for internal networking and NAT routers.

Normally your router will allocate an address from this range to each device you connect to it, unless you have an IP block allocated you can only use addresses from this range unless you only have one device to connect.

The address shown in your service details is the one IDNet allocate to your connection so it can be seen from the Internet.

Title: Re: Youtube slow
Post by: pctech on Dec 25, 2010, 17:21:58
Your devices will generally see the router as the DNS which queries IDNet's DNS on its behalf.

You can bypass this by putting the DNS addresses directly into Windows.

Please tell us what version you are using and I'll give you more specific instructions.
Title: Re: Youtube slow
Post by: gazzthompson on Dec 25, 2010, 17:25:22
Idnets suggested static IP address is 93.89.xxx.xxx

and the preferred DNS , well i assume its idnets DNS as you guys know. Shall i set that as the DNS for all the computers/laptops rather than what i currently have which is 198.153.192.1 (norton DNS) for the laptop and 192.168.0.1 for the PC's.. im not sure why i chose these as the DNS but i did (ages ago).
Title: Re: Youtube slow
Post by: pctech on Dec 25, 2010, 17:26:38
Yes.

Title: Re: Youtube slow
Post by: gazzthompson on Dec 25, 2010, 17:29:18
So change all the DNS to IDnets one. What about the IP? is it ok if i use standard 192.168.0.XX ?
Title: Re: Youtube slow
Post by: Holodene on Dec 26, 2010, 01:20:15
I doubt the issue has anything to do with DNS/your home network setup.
Title: Re: Youtube slow
Post by: Rik on Dec 26, 2010, 05:20:36
The suggested static address, Gaz, is in fact your static IP address, and every time you connect, that's what you'll be using.

Change the DNS settings on your machines, either to two nominated servers or to pick up DNS automatically. From what you say, you're running with just a primary DNS server, so will have problems if that fails or is busy (ie lags).
Title: Re: Youtube slow
Post by: gazzthompson on Dec 26, 2010, 16:05:59
Set up with both DNS. Still not as fast as it should be, or has been. Currently watching a 360p video and its barley buffering just above the speed needed to watch the video, i use to be able to watch 720p videos without buffering....

currently exchanging emails with support, see what happens... its also rather embarrassing  my friends 2meg~ BT line buffers videos better than my 5meg line ...

Ping youtube.com = 198ms
ping www.youtube.com = 32ms.

Maybe, somehow, when watching videos im connecting to the first rather than the latter? idk :dunno:
Title: Re: Youtube slow
Post by: Rik on Dec 26, 2010, 16:30:58
Run a tracert on both and paste the results back here will you. It could be a routing issue, but I'd expect everyone to be affected if it was.
Title: Re: Youtube slow
Post by: gazzthompson on Dec 26, 2010, 16:32:18
No idea what a tracert is or how i perform it.
Title: Re: Youtube slow
Post by: davej99 on Dec 26, 2010, 16:49:49
Quote from: gazzthompson on Dec 26, 2010, 16:32:18
No idea what a tracert is or how i perform it.
I am not an expert but something like:
start
run
type "cmd"
OK
type "tracert utube.com"
enter
Title: Re: Youtube slow
Post by: Rik on Dec 26, 2010, 16:53:57
In Windows, depending on version, hit Start > Run > type CMD and hit enter. You may have to do it via the search bar.

From that, you'll get a DOS-like window open. In that, type tracert www.youtube.com and hit enter, then repeat with tracert youtube.com. Right-click on the title bar, select Edit > Select All, then hit enter to copy. Paste back here using Ctrl-V.

These are my results:

tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [209.85.227.190]
over a maximum of 30 hops:

 1    <1 ms     1 ms     1 ms  192.168.1.254
 2    14 ms    15 ms    19 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
 3    14 ms    15 ms    13 ms  telehouse-gw5-e4-400.idnet.net [212.69.63.245]
 4    14 ms    14 ms    15 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
 5    14 ms    15 ms    14 ms  google1.lonap.net [193.203.5.136]
 6    14 ms    13 ms    13 ms  209.85.255.76
 7    19 ms    21 ms    21 ms  72.14.232.134
 8    21 ms   131 ms    29 ms  209.85.252.83
 9    27 ms    33 ms    21 ms  209.85.243.101
10    19 ms    19 ms    23 ms  wy-in-f190.1e100.net [209.85.227.190]

Trace complete.

tracert youtube.com

Tracing route to youtube.com [74.125.95.93]
over a maximum of 30 hops:

 1     1 ms     1 ms    <1 ms  192.168.1.254
 2    14 ms    13 ms    21 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
 3    13 ms    15 ms    13 ms  telehouse-gw5-e4-400.idnet.net [212.69.63.245]
 4    14 ms    15 ms    13 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
 5    13 ms    13 ms    13 ms  google1.lonap.net [193.203.5.136]
 6    14 ms    13 ms    13 ms  209.85.255.78
 7   103 ms    84 ms    84 ms  209.85.250.54
 8   121 ms   114 ms   117 ms  216.239.46.215
 9   127 ms   126 ms   129 ms  72.14.232.141
10   126 ms   126 ms   127 ms  209.85.241.35
11   132 ms   137 ms   132 ms  72.14.239.193
12   129 ms   126 ms   126 ms  iw-in-f93.1e100.net [74.125.95.93]

Trace complete.
Title: Re: Youtube slow
Post by: gazzthompson on Dec 26, 2010, 16:54:46
Ok thanks.


C:\Users\Gazz>tracert youtube.com

Tracing route to youtube.com [74.125.127.93]
over a maximum of 30 hops:

 1    <1 ms    23 ms    <1 ms  192.168.0.1
 2    27 ms    27 ms    27 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
 3    26 ms    29 ms    26 ms  telehouse-gw5-e4-400.idnet.net [212.69.63.245]
 4    27 ms    27 ms    26 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
 5    42 ms    28 ms   104 ms  google1.lonap.net [193.203.5.136]
 6    39 ms    27 ms    27 ms  209.85.255.76
 7   107 ms   102 ms   126 ms  216.239.43.192
 8   134 ms   161 ms   167 ms  216.239.46.217
 9   184 ms   184 ms     *     72.14.233.116
10   192 ms   190 ms     *     216.239.46.208
11   199 ms   193 ms     *     64.233.174.125
12   229 ms   199 ms   204 ms  216.239.46.6
13   192 ms   192 ms   191 ms  pz-in-f93.1e100.net [74.125.127.93]

Trace complete.

C:\Users\Gazz>




C:\Users\Gazz>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [209.85.227.190]
over a maximum of 30 hops:

 1     1 ms    <1 ms    27 ms  192.168.0.1
 2    27 ms   213 ms    26 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
 3    81 ms    27 ms    70 ms  telehouse-gw5-e4-400.idnet.net [212.69.63.245]
 4    27 ms    27 ms    27 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
 5    26 ms    91 ms    59 ms  google1.lonap.net [193.203.5.136]
 6    27 ms    32 ms    37 ms  209.85.255.76
 7    34 ms    84 ms    33 ms  72.14.232.134
 8    33 ms    34 ms    41 ms  216.239.49.45
 9    36 ms    35 ms    35 ms  209.85.243.101
10    33 ms    34 ms    33 ms  wy-in-f190.1e100.net [209.85.227.190]

Trace complete.

C:\Users\Gazz>
Title: Re: Youtube slow
Post by: Rik on Dec 26, 2010, 17:06:40
Well, it looks like you have interleaving on, but you're also getting a different route from hop 5 onwards. This is in the Google part of the routing control, IDNet hand over at LONAP, so I'm not sure why you're getting the route you are.

If anyone else feels like doing a trace to youtube.com (no www), I'd be interested to see the variations in route.
Title: Re: Youtube slow
Post by: davej99 on Dec 26, 2010, 17:17:53
>tracert youtube.com

Tracing route to youtube.com [74.125.95.93]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    54 ms    43 ms    43 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  3    44 ms     *       43 ms  telehouse-gw5-e4-400.idnet.net [212.69.63.245]
  4    44 ms    43 ms    42 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5    43 ms   147 ms    42 ms  google1.lonap.net [193.203.5.136]
  6    44 ms    43 ms    44 ms  209.85.255.76
  7   119 ms   139 ms   126 ms  216.239.43.192
  8   152 ms   149 ms   149 ms  216.239.46.217
  9   159 ms   157 ms   162 ms  209.85.241.22
10   161 ms   160 ms   159 ms  209.85.241.27
11   168 ms   161 ms   161 ms  209.85.240.45
12   160 ms   160 ms   159 ms  iw-in-f93.1e100.net [74.125.95.93]
Title: Re: Youtube slow
Post by: Rik on Dec 26, 2010, 17:20:49
Thanks, Dave. At least we end up in the same place. :) What did it give from XP? ;D
Title: Re: Youtube slow
Post by: gazzthompson on Dec 26, 2010, 17:22:03
Does the 190ms+ on my tracert explain why its slower than i think it should be?
Title: Re: Youtube slow
Post by: Glenn on Dec 26, 2010, 17:22:16
From a TT connection over wireless
Tracing route to youtube.com
over a maximum of 30 hops:

 1     1 ms     1 ms     1 ms  192.168.1.1
 2    26 ms    25 ms    23 ms  89.242.48.1
 3    32 ms    33 ms    33 ms  62.24.254.224
 4    35 ms    35 ms    35 ms  gig-14-1-4001-rtr002.man.opaltelecom.net [62.24.
254.225]
 5    37 ms    36 ms    35 ms  xe-10-0-0-rt001.bir.as13285.net [78.151.225.71]

 6    38 ms    37 ms    37 ms  xe-11-2-0-rt001.man.as13285.net [62.24.240.0]
 7    40 ms    39 ms    40 ms  xe-11-1-0-rt001.sov.as13285.net [62.24.240.14]
 8    44 ms    43 ms    44 ms  host-78-144-0-214.as13285.net [78.144.0.214]
 9    45 ms    44 ms    44 ms  host-78-144-0-182.as13285.net [78.144.0.182]
10    78 ms    42 ms    42 ms  72.14.223.88
11    45 ms    44 ms    45 ms  209.85.255.78
12   109 ms   109 ms   127 ms  209.85.250.54
13   149 ms   147 ms   209 ms  216.239.46.215
14   196 ms   196 ms   196 ms  216.239.43.80
15   209 ms   207 ms   210 ms  216.239.46.212
16   208 ms   204 ms   264 ms  64.233.174.97
17   217 ms   209 ms   207 ms  216.239.46.6
18   202 ms   202 ms   201 ms  pz-in-f93.1e100.net [74.125.127.93]
Title: Re: Youtube slow
Post by: davej99 on Dec 26, 2010, 17:22:29
Quote from: Rik on Dec 26, 2010, 17:20:49
Thanks, Dave. At least we end up in the same place. :) What did it give from XP? ;D

20ms overall  ;)
Title: Re: Youtube slow
Post by: Rik on Dec 26, 2010, 17:24:30
It's increasingly looking to me like Google has multiple routes and some are faster than others. Anyone else got a view?
Title: Re: Youtube slow
Post by: Rik on Dec 26, 2010, 17:24:43
Quote from: davej99 on Dec 26, 2010, 17:22:29
20ms overall  ;)

:lol:
Title: Re: Youtube slow
Post by: Glenn on Dec 26, 2010, 17:26:17
I would imagine their server farms are taking a beating at the moment, around 40% of the worlds population are on holiday.
Title: Re: Youtube slow
Post by: Rik on Dec 26, 2010, 17:26:38
Thought. I'm on ADSL2+ (21CN), how about the rest of you. (It shouldn't affect the Google routing, but I'm clutching at straws here.
Title: Re: Youtube slow
Post by: Rik on Dec 26, 2010, 17:27:16
Quote from: Glenn on Dec 26, 2010, 17:26:17
I would imagine their server farms are taking a beating at the moment, around 40% of the worlds population are on holiday.

You're not wrong there, Glenn, otoh business traffic should be correspondingly lighter.
Title: Re: Youtube slow
Post by: Steve on Dec 26, 2010, 17:29:40
The Mac traceroute gives multiple IP addresses for youtube.com (clever eh)

traceroute: Warning: youtube.com has multiple addresses; using 74.125.95.93
traceroute to youtube.com (74.125.95.93), 64 hops max, 52 byte packets
1  192.168.0.1 (192.168.0.1)  0.945 ms  0.705 ms  0.638 ms
2  telehouse-gw2-lo1.idnet.net (212.69.63.51)  10.991 ms  23.721 ms  9.525 ms
3  telehouse-gw5-e4-400.idnet.net (212.69.63.245)  9.430 ms  9.298 ms  9.276 ms
4  redbus-gw2-g0-1-331.idnet.net (212.69.63.5)  9.989 ms  11.347 ms  9.969 ms
5  google1.lonap.net (193.203.5.136)  61.259 ms  10.079 ms  9.907 ms
6  209.85.255.76 (209.85.255.76)  72.945 ms
    209.85.255.78 (209.85.255.78)  10.905 ms
    209.85.255.76 (209.85.255.76)  9.763 ms
7  209.85.250.54 (209.85.250.54)  77.991 ms
    216.239.43.192 (216.239.43.192)  99.818 ms  83.573 ms
8  216.239.46.217 (216.239.46.217)  120.332 ms
    216.239.46.215 (216.239.46.215)  114.174 ms
    216.239.46.217 (216.239.46.217)  115.745 ms
9  209.85.241.22 (209.85.241.22)  123.765 ms  126.333 ms
    72.14.232.141 (72.14.232.141)  125.035 ms
10  209.85.241.37 (209.85.241.37)  124.724 ms
    209.85.241.35 (209.85.241.35)  122.907 ms
    209.85.241.37 (209.85.241.37)  126.795 ms
11  72.14.239.193 (72.14.239.193)  129.089 ms
    72.14.239.189 (72.14.239.189)  127.285 ms
    209.85.240.49 (209.85.240.49)  125.634 ms
12  iw-in-f93.1e100.net (74.125.95.93)  127.169 ms  127.377 ms  129.190 ms
Title: Re: Youtube slow
Post by: Glenn on Dec 26, 2010, 17:31:10
TalkTalk LLU here in warm Cornwall.
Title: Re: Youtube slow
Post by: Rik on Dec 26, 2010, 17:34:58
So a completely different route as far as LONAP.
Title: Re: Youtube slow
Post by: pctech on Dec 26, 2010, 20:20:45
Thimk it was mentioned earlier that tracerting to youtube.com is not the same as the route to www.youtube.com

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.


Tracing route to youtube.com [74.125.95.93]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    23 ms    22 ms    23 ms  losubs.subs.dsl3.th-lon.zen.net.uk [62.3.84.25]

  3    23 ms    22 ms    23 ms  ae0-116.cr1.th-lon.zen.net.net [62.3.84.193]
  4    23 ms    41 ms    22 ms  google1.lonap.net [193.203.5.136]
  5    24 ms    23 ms    24 ms  209.85.255.78
  6   103 ms   101 ms   101 ms  209.85.250.54
  7   139 ms   135 ms   135 ms  216.239.46.215
  8   167 ms   146 ms   146 ms  72.14.232.141
  9   146 ms   145 ms   146 ms  209.85.241.35
10   153 ms   145 ms   158 ms  209.85.240.45
11   146 ms   145 ms   145 ms  iw-in-f93.1e100.net [74.125.95.93]

Trace complete.

C:\Documents and Settings\Admin>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [209.85.229.136]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    24 ms    22 ms    22 ms  losubs.subs.dsl3.th-lon.zen.net.uk [62.3.84.25]

  3    24 ms    59 ms    23 ms  ae0-116.cr1.th-lon.zen.net.net [62.3.84.193]
  4    23 ms    23 ms    23 ms  195.66.226.125
  5    25 ms    23 ms    23 ms  209.85.252.76
  6    58 ms    30 ms    30 ms  72.14.232.134
  7    29 ms    30 ms    30 ms  209.85.252.83
  8    33 ms    29 ms    30 ms  209.85.243.85
  9    31 ms    29 ms    28 ms  ww-in-f136.1e100.net [209.85.229.136]

Trace complete.



Though I would have throught the clip traffic takes the shorter route though.
Title: Re: Youtube slow
Post by: gazzthompson on Dec 27, 2010, 16:20:40
Support has suggested i try another router..... currently using a DG834GT with latest firmware.
Title: Re: Youtube slow
Post by: DorsetBoy on Dec 27, 2010, 18:02:04
tracert youtube.com

Tracing route to youtube.com [74.125.95.93]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Vigor.router [192.168.1.1]
  2    25 ms    26 ms    27 ms  lns2.uan.thn.uk.murphx.net [89.145.254.70]
  3    27 ms    27 ms    26 ms  uan-er1.uan.thn.uk.murphx.net [89.145.254.65]
  4    27 ms    27 ms    36 ms  ge2-6-1.cr1.core.thn.uk.murphx.net [89.145.254.161]
  5    26 ms    27 ms    26 ms  te2-3.cr05.tn5.bb.gxn.net [62.72.139.97]
  6     *        *        *     Request timed out.
  7    27 ms    33 ms    27 ms  209.85.255.175
  8    95 ms   100 ms   135 ms  209.85.250.54
  9   127 ms   127 ms   128 ms  216.239.46.215
10   138 ms   143 ms   140 ms  72.14.232.141
11   138 ms   139 ms   139 ms  209.85.241.35
12   145 ms   140 ms   145 ms  209.85.240.45
13   140 ms   140 ms   140 ms  iw-in-f93.1e100.net [74.125.95.93]

Trace complete.

>ping -n 10 youtube.com

Pinging youtube.com [74.125.95.93] with 32 bytes of data:
Reply from 74.125.95.93: bytes=32 time=139ms TTL=52
Reply from 74.125.95.93: bytes=32 time=139ms TTL=52
Reply from 74.125.95.93: bytes=32 time=139ms TTL=52
Reply from 74.125.95.93: bytes=32 time=138ms TTL=52
Reply from 74.125.95.93: bytes=32 time=138ms TTL=52
Reply from 74.125.95.93: bytes=32 time=137ms TTL=52
Reply from 74.125.95.93: bytes=32 time=139ms TTL=52
Reply from 74.125.95.93: bytes=32 time=138ms TTL=52
Reply from 74.125.95.93: bytes=32 time=138ms TTL=52
Reply from 74.125.95.93: bytes=32 time=138ms TTL=52

Ping statistics for 74.125.95.93:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 137ms, Maximum = 139ms, Average = 138ms

>ping -n 10 youtube.co.uk

Pinging youtube.co.uk [74.125.45.100] with 32 bytes of data:
Reply from 74.125.45.100: bytes=32 time=120ms TTL=53
Reply from 74.125.45.100: bytes=32 time=120ms TTL=53
Reply from 74.125.45.100: bytes=32 time=119ms TTL=53
Reply from 74.125.45.100: bytes=32 time=119ms TTL=53
Reply from 74.125.45.100: bytes=32 time=119ms TTL=53
Reply from 74.125.45.100: bytes=32 time=119ms TTL=53
Reply from 74.125.45.100: bytes=32 time=120ms TTL=53
Reply from 74.125.45.100: bytes=32 time=119ms TTL=53
Reply from 74.125.45.100: bytes=32 time=121ms TTL=53
Reply from 74.125.45.100: bytes=32 time=119ms TTL=53

Ping statistics for 74.125.45.100:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 119ms, Maximum = 121ms, Average = 119ms

tracert youtube.co.uk

Tracing route to youtube.co.uk [74.125.45.100]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Vigor.router [192.168.1.1]
  2    40 ms    26 ms    27 ms  lns2.uan.thn.uk.murphx.net [89.145.254.70]
  3    27 ms    27 ms    26 ms  uan-er1.uan.thn.uk.murphx.net [89.145.254.65]
  4    25 ms    27 ms    27 ms  ge2-6-1.cr1.core.thn.uk.murphx.net [89.145.254.161]
  5    26 ms    27 ms    27 ms  te2-3.cr05.tn5.bb.gxn.net [62.72.139.97]
  6     *        *        *     Request timed out.
  7    27 ms    27 ms    26 ms  209.85.252.76
  8   103 ms   101 ms   100 ms  216.239.43.192
  9   122 ms   126 ms   120 ms  209.85.251.9
10   118 ms   132 ms   119 ms  72.14.232.215
11   132 ms   126 ms   124 ms  209.85.253.133
12   119 ms   121 ms   120 ms  yx-in-f100.1e100.net [74.125.45.100]

Trace complete.
Title: Re: Youtube slow
Post by: Gary on Dec 27, 2010, 18:44:31
Quote from: DorsetBoy on Dec 27, 2010, 18:02:04
tracert youtube.com

Tracing route to youtube.com [74.125.95.93]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Vigor.router [192.168.1.1]
  2    25 ms    26 ms    27 ms  lns2.uan.thn.uk.murphx.net [89.145.254.70]
  3    27 ms    27 ms    26 ms  uan-er1.uan.thn.uk.murphx.net [89.145.254.65]
  4    27 ms    27 ms    36 ms  ge2-6-1.cr1.core.thn.uk.murphx.net [89.145.254.161]
  5    26 ms    27 ms    26 ms  te2-3.cr05.tn5.bb.gxn.net [62.72.139.97]
  6     *        *        *     Request timed out.
  7    27 ms    33 ms    27 ms  209.85.255.175
  8    95 ms   100 ms   135 ms  209.85.250.54
  9   127 ms   127 ms   128 ms  216.239.46.215
10   138 ms   143 ms   140 ms  72.14.232.141
11   138 ms   139 ms   139 ms  209.85.241.35
12   145 ms   140 ms   145 ms  209.85.240.45
13   140 ms   140 ms   140 ms  iw-in-f93.1e100.net [74.125.95.93]

Trace complete.

>ping -n 10 youtube.com

Pinging youtube.com [74.125.95.93] with 32 bytes of data:
Reply from 74.125.95.93: bytes=32 time=139ms TTL=52
Reply from 74.125.95.93: bytes=32 time=139ms TTL=52
Reply from 74.125.95.93: bytes=32 time=139ms TTL=52
Reply from 74.125.95.93: bytes=32 time=138ms TTL=52
Reply from 74.125.95.93: bytes=32 time=138ms TTL=52
Reply from 74.125.95.93: bytes=32 time=137ms TTL=52
Reply from 74.125.95.93: bytes=32 time=139ms TTL=52
Reply from 74.125.95.93: bytes=32 time=138ms TTL=52
Reply from 74.125.95.93: bytes=32 time=138ms TTL=52
Reply from 74.125.95.93: bytes=32 time=138ms TTL=52

Ping statistics for 74.125.95.93:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 137ms, Maximum = 139ms, Average = 138ms

>ping -n 10 youtube.co.uk

Pinging youtube.co.uk [74.125.45.100] with 32 bytes of data:
Reply from 74.125.45.100: bytes=32 time=120ms TTL=53
Reply from 74.125.45.100: bytes=32 time=120ms TTL=53
Reply from 74.125.45.100: bytes=32 time=119ms TTL=53
Reply from 74.125.45.100: bytes=32 time=119ms TTL=53
Reply from 74.125.45.100: bytes=32 time=119ms TTL=53
Reply from 74.125.45.100: bytes=32 time=119ms TTL=53
Reply from 74.125.45.100: bytes=32 time=120ms TTL=53
Reply from 74.125.45.100: bytes=32 time=119ms TTL=53
Reply from 74.125.45.100: bytes=32 time=121ms TTL=53
Reply from 74.125.45.100: bytes=32 time=119ms TTL=53

Ping statistics for 74.125.45.100:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 119ms, Maximum = 121ms, Average = 119ms

tracert youtube.co.uk

Tracing route to youtube.co.uk [74.125.45.100]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Vigor.router [192.168.1.1]
  2    40 ms    26 ms    27 ms  lns2.uan.thn.uk.murphx.net [89.145.254.70]
  3    27 ms    27 ms    26 ms  uan-er1.uan.thn.uk.murphx.net [89.145.254.65]
  4    25 ms    27 ms    27 ms  ge2-6-1.cr1.core.thn.uk.murphx.net [89.145.254.161]
  5    26 ms    27 ms    27 ms  te2-3.cr05.tn5.bb.gxn.net [62.72.139.97]
  6     *        *        *     Request timed out.
  7    27 ms    27 ms    26 ms  209.85.252.76
  8   103 ms   101 ms   100 ms  216.239.43.192
  9   122 ms   126 ms   120 ms  209.85.251.9
10   118 ms   132 ms   119 ms  72.14.232.215
11   132 ms   126 ms   124 ms  209.85.253.133
12   119 ms   121 ms   120 ms  yx-in-f100.1e100.net [74.125.45.100]

Trace complete.

I think you have to use www.youtube.com for it to find the closest server Dorset, but I could be wrong

Traceroute has started…

traceroute: Warning: www.youtube.com has multiple addresses; using 209.85.227.93
traceroute to youtube-ui.l.google.com (209.85.227.93), 64 hops max, 52 byte packets
1  192.168.0.1 (192.168.0.1)  4.210 ms  3.586 ms  5.100 ms
2  telehouse-gw2-lo1.idnet.net (212.69.63.51)  18.325 ms  18.240 ms  19.555 ms
3  telehouse-gw5-e4-400.idnet.net (212.69.63.245)  15.277 ms  18.341 ms  20.324 ms
4  redbus-gw2-g0-1-331.idnet.net (212.69.63.5)  19.902 ms  20.245 ms  19.132 ms
5  google1.lonap.net (193.203.5.136)  20.253 ms  49.546 ms  17.810 ms
6  209.85.255.76 (209.85.255.76)  17.499 ms  19.044 ms
    209.85.255.78 (209.85.255.78)  18.768 ms
7  66.249.95.173 (66.249.95.173)  25.995 ms  24.531 ms  26.328 ms
8  209.85.251.231 (209.85.251.231)  23.653 ms  92.700 ms
    209.85.252.83 (209.85.252.83)  22.686 ms
9  209.85.243.93 (209.85.243.93)  34.986 ms
    209.85.243.101 (209.85.243.101)  30.423 ms
    209.85.243.89 (209.85.243.89)  25.776 ms
10  wy-in-f93.1e100.net (209.85.227.93)  23.411 ms  23.571 ms  25.693 ms

This is over wifi

Traceroute has started…

traceroute: Warning: youtube.com has multiple addresses; using 74.125.95.93
traceroute to youtube.com (74.125.95.93), 64 hops max, 52 byte packets
1  192.168.0.1 (192.168.0.1)  2.908 ms  1.167 ms  3.331 ms
2  telehouse-gw2-lo1.idnet.net (212.69.63.51)  21.085 ms  16.864 ms  14.887 ms
3  telehouse-gw5-e4-400.idnet.net (212.69.63.245)  15.103 ms  19.442 ms  16.103 ms
4  redbus-gw2-g0-1-331.idnet.net (212.69.63.5)  19.434 ms  18.603 ms  16.026 ms
5  google1.lonap.net (193.203.5.136)  18.808 ms  20.570 ms  15.581 ms
6  209.85.255.78 (209.85.255.78)  59.347 ms
    209.85.255.76 (209.85.255.76)  26.835 ms
    209.85.255.78 (209.85.255.78)  32.561 ms
7  209.85.250.54 (209.85.250.54)  85.159 ms  85.263 ms
    216.239.43.192 (216.239.43.192)  111.535 ms
8  216.239.46.215 (216.239.46.215)  120.456 ms  120.509 ms
    216.239.46.217 (216.239.46.217)  128.605 ms
9  72.14.232.141 (72.14.232.141)  129.484 ms
    209.85.241.22 (209.85.241.22)  136.681 ms  136.276 ms
10  209.85.241.35 (209.85.241.35)  136.792 ms
    209.85.241.27 (209.85.241.27)  133.638 ms
    209.85.241.29 (209.85.241.29)  133.894 ms
11  72.14.239.189 (72.14.239.189)  132.460 ms
    209.85.240.49 (209.85.240.49)  132.714 ms
    209.85.240.45 (209.85.240.45)  135.604 ms
12  iw-in-f93.1e100.net (74.125.95.93)  131.912 ms  129.108 ms  129.304 ms

Title: Re: Youtube slow
Post by: pctech on Dec 27, 2010, 18:48:39
You are correct Gary as otherwise it ends up at a server in the States which is why you can see the high latency.

Title: Re: Youtube slow
Post by: Gary on Dec 27, 2010, 18:52:05
Quote from: pctech on Dec 27, 2010, 18:48:39
You are correct Gary as otherwise it ends up at a server in the States which is why you can see the high latency.


Thanks for clearing that up Mitch  :thumb:
Title: Re: Youtube slow
Post by: pctech on Dec 27, 2010, 18:54:26
Np, navigating to just youtube.com bounces you over to www.youtube.com anyway so I doubt this will have any bearing on Gaz's issue.

Title: Re: Youtube slow
Post by: DorsetBoy on Dec 27, 2010, 18:55:54
That is what I was taught long ago, however Mark Baker at fast.co.uk insisted that www. must never be used on a ping or tracert and they would not accept stats that included it. :dunno:
Title: Re: Youtube slow
Post by: Gary on Dec 27, 2010, 19:02:04
You tube is fast here, I can watch 1080p over wifi with no issue, saying that browsing seems snappier tonight than a few days back anyway for me.
Title: Re: Youtube slow
Post by: pctech on Dec 27, 2010, 19:05:29
Pass Dorset but as you can see it gives very different results.

Title: Re: Youtube slow
Post by: gazzthompson on Dec 28, 2010, 16:42:26
Im not really willing to spend money on a new router and the effort it comes with if im honest. Im going to give IDnet the benefit of the doubt till January then try another company for a month.  :dunno:
Title: Re: Youtube slow
Post by: pctech on Dec 28, 2010, 16:44:37
Most are going to yearly contracts but I can recommend Zen if you want to try someone else.

However I think their hunch maybe correct on this, one other thought, have you tried a factory reset on the router?
Title: Re: Youtube slow
Post by: gazzthompson on Dec 28, 2010, 16:52:23
Well i will only be trying another monthly contract one, not a yearly... like Zen.

Ill try a factory reset soon.
Title: Re: Youtube slow
Post by: pctech on Dec 28, 2010, 17:06:00
Sorry mate, Zen are monthly.

I wouldn't go on a yearly contract.

Title: Re: Youtube slow
Post by: gazzthompson on Dec 28, 2010, 17:48:11
Yeah i failed, ill be trying monthly ones.. like Zen (is what i meant to say). but w'll see.
Title: Re: Youtube slow
Post by: pctech on Dec 28, 2010, 17:53:13
Try the reset (with power connected) first and then try another ISP, if it fails then your equipment needs replacing.

Title: Re: Youtube slow
Post by: gazzthompson on Jan 20, 2011, 22:00:36
Im trying to listen to music and im having to buffer and wait for this 360p video  :mad:

http://www.youtube.com/watch?v=3nKmNwqgjqo&feature=related


i dont know whats wrong?
Title: Re: Youtube slow
Post by: Glenn on Jan 20, 2011, 22:02:45
I've just watched this at 360 with no problems http://www.youtube.com/watch?v=L4mGoRte104
Title: Re: Youtube slow
Post by: gazzthompson on Jan 20, 2011, 22:05:48
Barley buffered on my 5meg line.
Title: Re: Youtube slow
Post by: Glenn on Jan 20, 2011, 22:06:58
Something is strange then, as I'm on a 2.5mb profile.
Title: Re: Youtube slow
Post by: Glenn on Jan 20, 2011, 22:09:05
I'm playing your link at 480 with no buffering, so I would think it is local.
Title: Re: Youtube slow
Post by: pctech on Jan 20, 2011, 22:29:25
I wonder if it was stored on a server in the States and your requsst caused it to be copied to Google's UK cache which would improve performance.

Title: Re: Youtube slow
Post by: pctech on Jan 20, 2011, 22:40:04
Couple of tests I have done would appear to support this.


First visit: sluggish with frequent buffering.

Copied URL, closed and reopened browser (FF) pasted URL in.


Second visit: no buffering.

My line gets throughput of around 2.38Mbps.

Title: Re: Youtube slow
Post by: Gary on Jan 21, 2011, 07:26:26
No buffering etc, line throughput of 6.57Mbps on other youtube video,  but your Original Url :
http://www.youtube.com/watch?v=3nKmNwqgjqo&feature=related said fault please wait on first visit, second visit plays perfectly  :dunno:
Title: Re: Youtube slow
Post by: gazzthompson on Jan 21, 2011, 16:17:03
Its working fine now, tho the buffer isnt as fast as i would think it would be on a 5Mbps line... seems very sporadic
Title: Re: Youtube slow
Post by: gazzthompson on Jan 21, 2011, 16:30:23
Ok update:

http://www.youtube.com/watch?v=s66PdneR4RI&feature=related

failed to buffer, restarted browser (chrome) and its now playing... though again, still not as fast as i would expect a 5Mbps line to be
Title: Re: Youtube slow
Post by: Rik on Jan 21, 2011, 16:32:43
No problems here on a 3.5M line. Sounds like exchange congestion to me.
Title: Re: Youtube slow
Post by: pctech on Jan 21, 2011, 18:52:05
Try my test, start the clip, save the URL, close the browser and then go back to it.

Title: Re: Youtube slow
Post by: Holodene on Jan 21, 2011, 21:59:31
Quote from: gazzthompson on Jan 21, 2011, 16:30:23
Ok update:

http://www.youtube.com/watch?v=s66PdneR4RI&feature=related

failed to buffer, restarted browser (chrome) and its now playing... though again, still not as fast as i would expect a 5Mbps line to be

Same behaviour in Firefox?
Title: Re: Youtube slow
Post by: Simon on Jan 21, 2011, 22:35:29
Plays fine for me, but does he have to shout so much?   ;D
Title: Re: Youtube slow
Post by: pctech on Jan 21, 2011, 22:37:51
I would not worry much about the load speed Gaz as remember that YT is very popular so its likely to vary based on many factors.

Main thing is on a second visit it plays from a UK based host machine so works better.

Title: Re: Youtube slow
Post by: Gary on Jan 22, 2011, 00:18:53
Playing instantly from here now, as long as it loads thats all that matters really.