IDNetters Forums

Technical News & Discussion => Broadband, Internet & General Computer News & Discussion => Topic started by: Bill on Nov 21, 2010, 23:10:24

Title: Uptime
Post by: Bill on Nov 21, 2010, 23:10:24
Just seen an advert on another site for BT Business Broadband... claiming 99.99% network reliability.

That works out as a maximum of 52 minutes 34 seconds outage time in any 12-month period. Any comment is superfluous I think :mad:


edit- and would probably get me banned ;D
Title: Re: Uptime
Post by: Lance on Nov 21, 2010, 23:12:02
I bet the small print more than cancels the claim.
Title: Re: Uptime
Post by: Bill on Nov 21, 2010, 23:25:22
Found a pdf: http://business.bt.com/asset-library/btnet-premium/BTnet-Features_and_TechSpec.pdf

     
Service Level Agreement (SLA)      100% availability target at all times    In the unlikely event of your BTnet connection
failing to meet our targets, we will credit your account

So it's a target... oops, Sorry, we missed.

Though you get your money back... big deal.
Title: Re: Uptime
Post by: Simon on Nov 21, 2010, 23:29:54
I'm sure there's a big IF to getting your money back, too. 
Title: Re: Uptime
Post by: .Griff. on Nov 21, 2010, 23:46:59
SLA details - http://www.productsandservices.bt.com/btbusiness/btbusinessProducts/pdfs/PRD200022_service_level.pdf
Title: Re: Uptime
Post by: zappaDPJ on Nov 21, 2010, 23:49:41
Quote from: Bill on Nov 21, 2010, 23:10:24
Just seen an advert on another site for BT Business Broadband... claiming 99.99% network reliability.

(http://www.idnetters.co.uk/forums/index.php?action=dlattach;topic=23376.0;attach=9098;image)

Sorry, I couldn't resist it :blush:
Title: Re: Uptime
Post by: Bill on Nov 21, 2010, 23:50:52
Ta for that.

Quote(a) where the Outage Period is less than or equal to four hours, BT will apply a reduction equivalent to one day's rental charge for that Service;

Doesn't quite fit with claim of 99.99% Network reliability somehow...
Title: Re: Uptime
Post by: Bill on Nov 21, 2010, 23:56:53
There are times when being a mod over on tbb is a nuisance... I can't really post all this in the Business ISP forum and proceed to put the boot in :bawl:
Title: Re: Uptime
Post by: Rik on Nov 22, 2010, 10:59:40
It never stops us, Bill. ;)
Title: Re: Uptime
Post by: pctech on Nov 22, 2010, 15:09:20
This is of course for their fibre leased links rather than ADSL.

Title: Re: Uptime
Post by: esh on Nov 22, 2010, 17:57:32
Figures. The planned outage tonight is already 5x longer than the downtime for 99.99% uptime!
Title: Re: Uptime
Post by: Rik on Nov 22, 2010, 18:00:42
And if you live in Scotland, Northern Ireland or the north of England, it's a mere fraction of the downtime you've already experienced since July.
Title: Re: Uptime
Post by: pctech on Nov 22, 2010, 18:02:18
I doubt it covers hostlinks and there is probably provision for routine maintenance in the agreement for these.
Title: Re: Uptime
Post by: Rik on Nov 22, 2010, 18:04:05
I wonder if there's provision for incompetence, which BT have virtually admitted over the Edinburgh node?
Title: Re: Uptime
Post by: pctech on Nov 22, 2010, 18:04:58
I don't know Rik but I do know I'd never work for them.

Title: Re: Uptime
Post by: Rik on Nov 22, 2010, 18:05:44
Very wise.
Title: Re: Uptime
Post by: Lance on Nov 22, 2010, 18:30:06
I'd quite happily work for BT. Get paid lots for doing little and doing it wrongly with no consequences!
Title: Re: Uptime
Post by: Rik on Nov 22, 2010, 18:32:04
Isn't that a bit like working for a council, Lance.  :whistle: ;D :out:
Title: Re: Uptime
Post by: pctech on Nov 22, 2010, 18:36:42
I spoke to a cabbie recently who asked me what I did for a living, after telling him he revealed he used to work for BT within their IT section.

I explained they were my least favourite company because of how long my line was and trouble I'd had with speed and he said yes I can understand that but he said he'd enjoyed working for them.

I asked him what he missed and he said 'well my mates but most of all my American Express charge card'



Title: Re: Uptime
Post by: Rik on Nov 22, 2010, 18:41:50
Why are we not surprised. (It wasn't Simon, was it?)
Title: Re: Uptime
Post by: pctech on Nov 22, 2010, 18:42:39
Unless he operates in MK I doubt it.

Title: Re: Uptime
Post by: Rik on Nov 22, 2010, 18:43:30
He's a cabbie, not a surgeon. ;D
Title: Re: Uptime
Post by: pctech on Nov 22, 2010, 18:44:47
 ;D

Title: Re: Uptime
Post by: pctech on Nov 22, 2010, 18:48:11
It was a private hire driver anyway and Simon is a Hackney carriage driver.

Title: Re: Uptime
Post by: Rik on Nov 22, 2010, 18:57:30
Like his jokes, you mean?
Title: Re: Uptime
Post by: pctech on Nov 22, 2010, 19:01:33
Sorry Rik, gone right over my head.
Title: Re: Uptime
Post by: Rik on Nov 22, 2010, 19:06:13
Hackneyed jokes? ;)
Title: Re: Uptime
Post by: pctech on Nov 22, 2010, 19:19:36
Ok
Title: Re: Uptime
Post by: Simon on Nov 22, 2010, 21:17:01
He still doesn't get it!  ;D

I'm actually Hackney and Private Hire, so it could have been me, but as I've only been to MK once in my life, I don't think I'd pass the knowledge test round there.  ;D
Title: Re: Uptime
Post by: zappaDPJ on Nov 22, 2010, 21:33:15
Just head for the the concrete cows  ;D
Title: Re: Uptime
Post by: Rik on Nov 23, 2010, 10:18:31
They're near here, so if you see them, we're two minutes away. :)
Title: Re: Uptime
Post by: pctech on Nov 23, 2010, 17:13:09
I was on the CB for a while when I was younger and used to be able to talk to folk travelling on the A5D, a lot of visitors used to ask for directions to the concrete cows.

Title: Re: Uptime
Post by: Rik on Nov 23, 2010, 17:25:57
I once reported some 'gypsies' to the police as they were busy painting the cows. It transpires they were working for the council. ;D
Title: Re: Uptime
Post by: pctech on Nov 23, 2010, 17:27:21
No difference then.

Title: Re: Uptime
Post by: Rik on Nov 23, 2010, 17:32:37
 ;D

No, though these days they'd probably look more like cowboys.
Title: Re: Uptime
Post by: pctech on Nov 23, 2010, 17:36:42
Yee Haw!

I read in the local paper the council are planning to switch off the lights on the roads to save money leaving only the roundabouts and junctions illuminated.

I reckon there'll be a lot more accidents.
Title: Re: Uptime
Post by: Glenn on Nov 23, 2010, 17:38:04
Don't they use lights on their cars?
Title: Re: Uptime
Post by: pctech on Nov 23, 2010, 17:39:42
There are plenty of idiots round here who don't
Title: Re: Uptime
Post by: Rik on Nov 23, 2010, 17:43:37
Especially during rain or fog.
Title: Re: Uptime
Post by: Simon on Nov 23, 2010, 21:47:40
Indeed.   :mad: