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Technical News & Discussion => Broadband, Internet & General Computer News & Discussion => Topic started by: scook94 on Nov 21, 2010, 18:55:58

Title: Clearing a stuck profile
Post by: scook94 on Nov 21, 2010, 18:55:58
The MiL moved into a new build house and had her HomeHub connected for a week before we got her laptop connected. Unfortunately a bad filter connected to the main phone has meant that she now has a bad IP Profile, 135kbps as opposed to the 3.8Mbps the router is syncing at.

BT won't entertain us until another week is up, but in the last 3 days of the filter issue being resolved we are seeing no improvement.

Is there a way to get the exchenge to start "relearning" without waiting for BT?

TIA

Steve,
Title: Re: Clearing a stuck profile
Post by: Rik on Nov 21, 2010, 18:59:54
Not if BT's her ISP, Steve.
Title: Re: Clearing a stuck profile
Post by: Lance on Nov 21, 2010, 19:05:30
It can take up to 5 days for the profile to rise.
Title: Re: Clearing a stuck profile
Post by: cavillas on Nov 21, 2010, 19:29:28
or with BT 5 weeks. ;D
Title: Re: Clearing a stuck profile
Post by: scook94 on Nov 21, 2010, 19:48:44
Okay, thanks. Was just hoping for a shortcut, but looks like she'll have to put up with the slow speeds until the end of the week.

Many thanks folks.
Title: Re: Clearing a stuck profile
Post by: scook94 on Nov 26, 2010, 21:42:41
I'm pleased (and somewhat surprised) to report that MiLs line resynced to the proper speed over the course of the week, without having to call BT to intervene!  ;D
Title: Re: Clearing a stuck profile
Post by: Simon on Nov 26, 2010, 22:20:29
 :thumb:
Title: Re: Clearing a stuck profile
Post by: Rik on Nov 27, 2010, 09:49:19
 :thumb:
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