I guess this isn't anything really to do with IDnet, but has anybody else noticed that the YouTube website has been painfully slow today and last night? The pages aren't really loading at all, or sometimes partly without stylesheet etc etc.
I've noticed the last few days gmail or youtube take a lot of time to load or simply don't even load while all other websites work as intended, possible routing issue or is just me having the issue? (occurs at all times of the day and night randomly)
Right now youtube is taking quite a while to load (I don't mean the video itself, but the page).
Here's a screenshot of what I see now when I try to navigate to youtube - http://sof2er.www.idnet.com/123.png
This doesn't happen all the time, sometimes the page will load instantly and everything would be normal and sometimes it just doesn't load or barely loads (video's dont work at all and keep showing a black screen)
What does a tracert to the site show?
I've tested and also checked with support - it looks like YouTube are working on their servers. GMail is fine and, no, I don't know how I came to lock the thread while merging it. :blush:
You didn't ;)
Ah. :)
The trace doesn't seem to reveal any problems, however it's a complex website and I guess this target is just a very large load balancer of some sort so perhaps it's a problem internal to YouTube itself. Only my guess though :)
C:\Users\Jez>tracert www.youtube.com
Tracing route to youtube-ui.l.google.com [209.85.143.91]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 26 ms 24 ms 58 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 25 ms 24 ms 25 ms telehouse-gw5-e4-400.idnet.net [212.69.63.245]
4 27 ms 25 ms 25 ms redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
5 60 ms 51 ms 26 ms google1.lonap.net [193.203.5.136]
6 26 ms 25 ms 25 ms 209.85.255.76
7 37 ms 36 ms 36 ms 209.85.251.190
8 36 ms 36 ms 36 ms 209.85.253.127
9 38 ms 37 ms 37 ms 216.239.47.38
10 36 ms 37 ms 37 ms 209.85.143.91
Having trouble loading youtube.com as well, mostly a broken page as jezuk1 says, tracerts don't show anything unusual either:
C:\Users\Aaron>tracert www.youtube.com
Tracing route to youtube-ui.l.google.com [209.85.143.190]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms 192.168.0.1
2 1 ms 29 ms 25 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 26 ms 26 ms 25 ms telehouse-gw5-e4-400.idnet.net [212.69.63.245]
4 26 ms 27 ms 25 ms redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
5 51 ms 25 ms 23 ms google1.lonap.net [193.203.5.136]
6 42 ms 24 ms 25 ms 209.85.255.76
7 37 ms 36 ms 37 ms 209.85.251.190
8 39 ms 40 ms 39 ms 209.85.253.127
9 47 ms 40 ms 49 ms 216.239.47.38
10 40 ms 40 ms 41 ms 209.85.143.190
Google and Youtube are on the same network but on separate physical server clusters.
Seems to have been fixed now. :fingers:
Still broken here, nothing on YouTube is really working at all. Some pages will load after 30+ seconds but in a very basic form. Can't get any videos to play this afternoon.
If you are using Windows XP:
Go to Start > Run and type cmd, then click OK
At the prompt type ipconfig /flushdns and press enter
Windows should confirm that the cache has been flushed, click the X button to close the window.
If using Vista
Go to Start (Windows logo in a circle) > All Programs > Accessories
Right-click Command Prompt and left click on Run As Administrator
At the prompt type ipconfig /flushdns and press enter
Windows should confirm that the cache has been flushed, click the X button to lose the window.
Try again
Clearing Browser cache
If using Internet Explorer:
1. Go to Tools > Internet Options
2. Click Delete files under Temporary Internet Files or Delete under Delete Browsing History (depending on IE version)
3. If you clicked Delete under Delete Browsing History click Delete Files on the next screen that appears (If given multiple checkboxes untick everything apart from Temporary Internet Files and click Delete).
4. Click Close then OK.
Still crawling here, even after a flush.
No problems here, Rik, pages load quickly.
Odd... A specific URL or the front page, Ray?
Frontpage and the link John posted in the train thread, both loaded quickly, Rik, and I've tried other links from the frontpage as well.
Odd, fine here now. :dunno:
I think i've been posting things in wrong threads by mistake :blush: There is a << prev / next >> link at the bottom of each page and I keep thinking that moves to the next page of the thread.
One other problem i've noticed is firefox stuck on "Connecting to s.ytimg.com..."
C:\Users\Jez>tracert s.ytimg.com
Tracing route to static.cache.l.google.com [173.194.5.105]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 25 ms 25 ms 24 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 25 ms 24 ms 24 ms telehouse-gw5-e4-400.idnet.net [212.69.63.245]
4 26 ms 25 ms 26 ms redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
5 25 ms 25 ms 25 ms google1.lonap.net [193.203.5.136]
6 26 ms 24 ms 29 ms 209.85.255.78
7 25 ms 26 ms 25 ms 64.233.175.26
8 26 ms 26 ms 25 ms 216.239.47.171
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
No, it moves to the next board. I agree, it's odd.
QuoteOne other problem i've noticed is firefox stuck on "Connecting to s.ytimg.com..."
That's where I've seen it stick too.
Can't seem to get to utube at all at the mo.
Little sluggish but working ok here
Tracing route to youtube-ui.l.google.com [209.85.143.136]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 23 ms 23 ms 22 ms losubs.subs.dsl1.th-lon.zen.net.uk [62.3.84.17]
3 23 ms 22 ms 23 ms ae0-112.cr1.th-lon.zen.net.uk [62.3.84.177]
4 24 ms 23 ms 23 ms google1.lonap.net [193.203.5.136]
5 25 ms 23 ms 32 ms 209.85.255.76
6 34 ms 34 ms 34 ms 209.85.251.190
7 37 ms 36 ms 36 ms 209.85.253.127
8 39 ms 37 ms 48 ms 216.239.47.38
9 38 ms 37 ms 37 ms 209.85.143.136
Trace complete.
Try this link, Rick.
http://www.youtube.com/watch?v=hp6Zx_fzpq8
I did the flush/dns thing with XP then updated and ran CCleaner and now YouTube's working OK again. Coincidence or cure? :dunno:
Possibly a mix of both...
Hmm.... possibly I've been a bit over-hasty here. I keep getting a message "you either have JavaScript turned off or an old version of Adobe's Flash Player" even though I've updated Flash and have JavaScript turned on. Using Opera BTW.
Have to leave things for a while. Mrs D. wanting something ;)
Try another browser if you can.
Quote from: Rik on Nov 19, 2010, 16:44:50
Try this link, Rick.
http://www.youtube.com/watch?v=hp6Zx_fzpq8
Nowt doing Rik even after pulling the chain!
Weird. It's fine and immediate for me. If it doesn't sort itself over the weekend, contact support on Monday, Rick (we just missed them for tonight).
re-booted the heap. A little slow so there was obviously summat gumming up the works. All fine now Rik, thanks for help.
:thumb:
Quote from: Rik on Nov 19, 2010, 17:08:24
Try another browser if you can.
All working perfectly OK now with Opera, IE and Chrome.
Phew. It was going to be a long weekend otherwise. ;D
Is there a YouTube status page somewhere?
Aargh!! It DID work a few minutes ago but it's misbehaving again! I'm abandoning it for an hour or two.
I don't believe there is a status page.
I missed this thread. My daughter who spends a huge amount of time on YouTube has been complaining about it being dead slow for around a week. Being a dutiful father I ignored her and got on with the more important things in life.
Anyway, now I'm trying to view a video myself, I can't even get to YouTube's home page. If I try to navigate to specific content I get a page devoid of CSS rules and that takes around 30 seconds to resolve.
There's definitely a problem somewhere.
I've just had a friend, also with IDNet, complaining that YouTube is 'broken'.
I've had no problem with Youtube, working just fine. I'm not using IDNet DNS, try using Norton DNS 198.153.192.1
Worth a try.
I've tried 3 DNS settings in the last 20 mins OpenDNS,IDNet and Norton (thanks Ted) plus a reset of Safari and FF performance is very intermittent for me and searches very slow or no result.
All very strange ???
Just watched a 9 min vid, no buffering, subscriptions list loads quickly, searches are fast :dunno:
Well, Youtube's working one minute, next minute it's broken again, it's very random and it explains why some of you are saying it's either working fine or it isn't, just by chance it was working at the times you tried it.
Yes, it's broken again btw.
Quote from: Aaron on Nov 19, 2010, 23:03:40
Well, Youtube's working one minute, next minute it's broken again, it's very random and it explains why some of you are saying it's either working fine or it isn't, just by chance it was working at the times you tried it.
Yes, it's broken again btw.
Broken again for me :dunno:
Oooops, gone walkies again. I think it's fair to presume that utube has the probs, not us!!
YouTube has been very slow for me today. It takes forever to actually get to the videos, but then the videos seem to load fine.
I assumed it was their problem, but hadn't seen other people complaining, so I thought I'd have a look here.
At least I know it's not just my computers.
Was not working again, as of 08:49 stuck on that s.ytimg page. Damn annoying. Oh fine again at 08:52 :dunno: and gone again.............
Not working here either.
Home page sticks at 5/8 Elements with Opera.
Surely there must be a forum where YouTube's foibles are discussed? I can't find it though....
You would have thought. It might be worth a look round thinkbroadband.
It seems fine to me at the moment. :dunno:
Same here, but it wasn;t 20 minutes ago. Nothing caught my eye on tbb and a quick Google was of no help either.
Quote from: Rik on Nov 20, 2010, 11:26:48
Same here, but it wasn;t 20 minutes ago. Nothing caught my eye on tbb and a quick Google was of no help either.
Its happened before I have found messages about it, I did see a message on of all places yahoo answers which said 'some' IPS's seem to be having issues with it :dunno:
Working OK with Chrome but not with Opera at the moment.
Curiously, I Googled this and, though not current, there was a recommendation to use Chrome. Conspiracy?
Google "s.ytimg.com youtube problem" it show that this is not an isolated issue, it keeps happening
It fits with what support said.
blogspot.com is also having the same issues.
Oh and you might find something on here : http://www.google.com/support/forum?hl=en
I've not looked myself though.
Nothing obvious there, Paul.
I'm so glad I'm not alone! I've been trying to edit videos since yesterday and Youtube is unbearably slow. I first thought it was a browser issue (Safari) and noticed there was an update, but it didn't fix the problem with stylesheets and javascript errors. So I thought it was my OS (OS X 10.6) so I tried it in Windows 7 and I've still got the same errors.
I thought I'd come here as a last resort to see if it's an IDNet issue, but then a friend on Twitter who's ISP is Virgin has been having the exact same problem.
Weird!
Matt
Hi Matt
It looks very much like a server error, but Google are being very reticent about it. Any chance you could do a tracert and post the results back here. If you could get your friend to do one, so much the better. :)
Welcome to the forum, where we can find a question to answer every question. ;D :welc: :karma:
:welc: :karma: Matt
Hi Rik,
C:\Users\Matt>tracert www.youtube.com
Tracing route to youtube-ui.l.google.com [209.85.227.136]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.0.1
2 36 ms 34 ms 33 ms telehouse-gw4-lo2.idnet.net [212.69.63.99]
3 34 ms 33 ms 34 ms telehouse-gw5-e4-400.idnet.net [212.69.63.245]
4 210 ms 307 ms 110 ms redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
5 39 ms 35 ms 34 ms google1.lonap.net [193.203.5.136]
6 34 ms 34 ms 34 ms 209.85.255.76
7 40 ms 39 ms 40 ms 72.14.232.134
8 42 ms 40 ms 40 ms 216.239.49.45
9 51 ms 52 ms 53 ms 209.85.243.89
10 40 ms 40 ms 40 ms wy-in-f136.1e100.net [209.85.227.136]
Trace complete.
It's nice and fast getting to youtube.com, but when I try to edit a video of mine I encounter the error and epic slowdown. Sometimes I struggle getting to youtube.com, sometimes I struggle getting to anyone's video. It's driving me bonkers!
Matt
Thanks, Matt. Curiously, we've now looked at 4 tracerts, and they start to vary from hop6 onwards, though that doesn't seem to tally with the working/non-working status. :dunno:
I would think it shows that they are going to different server farms :dunno:
I think so, but does that mean that one group are failing. The only way to track this, I think, is to tracert when it's working and when it's not and see if there's any commonality established that way.
Traceroute has started...
traceroute: Warning: www.youtube.com has multiple addresses; using 209.85.227.190
traceroute to youtube-ui.l.google.com (209.85.227.190), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 3.408 ms 4.652 ms 5.207 ms
2 telehouse-gw4-lo2.idnet.net (212.69.63.99) 18.414 ms 17.419 ms 17.918 ms
3 telehouse-gw5-e4-400.idnet.net (212.69.63.245) 15.237 ms 18.978 ms 19.570 ms
4 redbus-gw2-g0-1-331.idnet.net (212.69.63.5) 20.658 ms 19.166 ms 19.355 ms
5 google1.lonap.net (193.203.5.136) 19.999 ms 18.385 ms 16.165 ms
6 209.85.255.78 (209.85.255.78) 20.205 ms 16.727 ms
209.85.255.76 (209.85.255.76) 25.171 ms
7 66.249.95.173 (66.249.95.173) 23.425 ms
72.14.232.134 (72.14.232.134) 25.771 ms 22.211 ms
8 72.14.236.191 (72.14.236.191) 25.367 ms
209.85.252.83 (209.85.252.83) 22.136 ms
72.14.236.191 (72.14.236.191) 23.365 ms
9 209.85.243.101 (209.85.243.101) 28.224 ms
209.85.243.97 (209.85.243.97) 25.775 ms
209.85.243.89 (209.85.243.89) 29.630 ms
10 wy-in-f190.1e100.net (209.85.227.190) 23.580 ms 25.438 ms 25.697 ms
Was that with it working, Gary?
My youtube is broken as well. Noticed it 2 nights ago. In IE9 it only loads the <HEAD> section of the html document. In FF it loads the entire html document but not the stylesheets. The youtube app on the ipad/phone/touch seems to work better but even here some videos don't load.
Quote from: Rik on Nov 20, 2010, 13:08:59
Was that with it working, Gary?
Yes it was Rik
:welc: :karma: Matt.
Welcome, Matt. Hope you wiped your feet on the way in! ;D :karmic:
its weird isnt it.
Had the same trouble as every one,couldnt even get to the front page most times and then it was all messed up.Just tried it on 'downforeveryoneorjustme' and it said'Its just you'.....then you tube worked :dunno: :dunno:
It looks like Gooigle is changing its routing as youtube traffic used to go through LINX (on Zen at least) but now it is going throough Lonap as both my own tracert and those on IDNet show.
http://www.lonap.net/members.shtml shows the member is Google Ireland and has a 10 Gig connection in.
traffic to google.co.uk or .com still seems to be going via LINX
This link https://www.linx.net/pubtools/member-techlist.html shows the LINX members, click port type to show the connection capacity, this shows that Google has 4 !0 gig ports on LINX
Google have recently joined Lonap and the peering model there is more attractive to send them traffic over Lonap rather than Linx. That though is an aside as this issue appears to be DNS related where Google are advertising a group of addresses, some good, some bad which is why consecutive connections show good then bad results (as connections round-robin). I'm afraid there's not much we can do about this until Google fix either their broken server farm or the DNS that points users to it.
Simon
Thanks, Simon. :)
That's very interesting Simon.
Looks like it's affecting IMDB as well, not the actual homepage but once you try to view a particular movie page, such as http://www.imdb.com/title/tt1205489/ which is displaying a broken page with no stylesheet.
I can confirm that page is working ok from a network connected to JANET.
I cant run a tracert from here though unfortunately.
my youtube isnt working either.... for us non tech savy people , how can i fix this?
Gazz, you can't according to what SimonD has said, it's in Google's hands.
Obviously YouTube is a huge enterprise, important to many users and I'd have expected there to be anguished complaints all over the 'net by now if it wasn't working properly. Now I've been drifting about, looking at forums here and there, and I'm struck by the shortage of discussion relating to the troubles which are engaging us here. Perhaps I've not been looking in the right place?
I've seen Simon's post above but still the thought persists in creeping into my mind: could this possibly be an IDNet-specific problem?
All links mentioned working ok for me though I think Zen's DNS resolvers only flush once every 24 hours so I may be using 'good' IP addresses.
Make sure you flush your caches, particularly DNS so that Windows isn't using a bad IP.
I have actually disabled the DNS client in Windows so the machine has to query the resolvers.
Quote from: pctech on Nov 20, 2010, 22:27:14
Make sure you flush your caches, particularly DNS so that Windows isn't using a bad IP.
I have actually disabled the DNS client in Windows so the machine has to query the resolvers.
Flushing does not make much difference with Google playing up so much, saying that I have noticed a few American sites being more glitchy as of late even had issues with Adobe the other day and Netgears site as well.
I haven't been able to access YouTube much for the past 2-3 days now. The page is just stuck on "Connecting to s.ytimg.com". If the page loads it's just a very basic text-only style. I've casually asked a few friends on other providers and they haven't reported any problems at their end. All very strange :)
Quote from: jezuk1 on Nov 21, 2010, 00:11:22
I haven't been able to access YouTube much for the past 2-3 days now. The page is just stuck on "Connecting to s.ytimg.com". If the page loads it's just a very basic text-only style. I've casually asked a few friends on other providers and they haven't reported any problems at their end. All very strange :)
Same here. From my IDNet connection it eventually loads a basic text style page but the video itself won't play but when I was visiting my parents yesterday it worked perfectly from their O2 (LLU) connection.
Quote from: jezuk1 on Nov 21, 2010, 00:11:22
I haven't been able to access YouTube much for the past 2-3 days now. The page is just stuck on "Connecting to s.ytimg.com". If the page loads it's just a very basic text-only style. I've casually asked a few friends on other providers and they haven't reported any problems at their end. All very strange :)
I've still had no problem here, and I've used the tube a lot today.
This is a long shot, but there is a super cookie that is set by s.ytimg.com in the macromedia directory called "settings.sol". I use BetterPrivacy and have it set to delete all LSO cookies and the cache, on Firefox shutdown. Could be worth clearing those LSO's and see what happens.
Go here (http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html) select the web privacy setting and clear all sites, it does the same thing as Ted was saying but directly from Flashplayers control panel Oh it didn't work by the way. What DNS are you using Ted? I tried from my friends PC on O2 as well, it worked fine every time :dunno:
Quote from: Gary on Nov 21, 2010, 01:28:59
Go here (http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html) select the web privacy setting and clear all sites, it does the same thing as Ted was saying but directly from Flashplayers control panel
Tried that although it said "delete all sites" rather than clear all sites.
Still having major problems with Youtube.
After about 30 seconds I finally get this -
(http://img.photobucket.com/albums/v427/griff_90/687743bb.png)
Quote from: .Griff. on Nov 21, 2010, 02:08:44
Tried that although it said "delete all sites" rather than clear all sites.
Still having major problems with Youtube.
After about 30 seconds I finally get this -
(http://img.photobucket.com/albums/v427/griff_90/687743bb.png)
Delete all sites and clear all sites is pretty similar terminology when its cookies, both remove them completely.
It was working fine just now, watched a 1080p vid, now its dead again :sigh:
Glad it worked, albeit temporarily for you, but Youtube has been inaccessible completely for me for the last few days and continuing.
It's just odd how some other BTW reseller customers don't mention any problems?!?
Quote from: jezuk1 on Nov 19, 2010, 12:22:02
I guess this isn't anything really to do with IDnet, but has anybody else noticed that the YouTube website has been painfully slow today and last night? The pages aren't really loading at all, or sometimes partly without stylesheet etc etc.
???
same issues here. i've read through the thread and presume this *is* something to do with IDnet?
Quote from: Gary on Nov 21, 2010, 01:28:59
Go here (http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html) select the web privacy setting and clear all sites, it does the same thing as Ted was saying but directly from Flashplayers control panel Oh it didn't work by the way. What DNS are you using Ted? I tried from my friends PC on O2 as well, it worked fine every time :dunno:
I'm using Norton DNS, Gary. I've just been on youtube again this morning, no problems whatsoever. I'm finding it hard to believe that I'm just incredibly lucky, and when I use it, it's ok, as I've used it a lot over the last few days.
I have in the past, had the text page issue that you're seeing, but it always gets rectified after clearing the cache in FF. Not happened for quite a while though.
Not sure what's going on, if it's IDNet, why don't I see it, if it's Google, why does it work on o2? :dunno:
That's the problem, isn't it, Ted. Diagnosing a fault which seems to either come and go, or affect people differently. :shake:
Interesting!
I too have been experiencing the same problems described in this thread. I have just changed my computer DNS settings to Norton and the problem seems to have gone away. I can (once again) instantly load uTube videos and IMDB displays correctly.
Edit: Using Firefox and ChromePlus browsers on XP.
Quote from: Ted on Nov 21, 2010, 10:50:50
I'm using Norton DNS, Gary. I've just been on youtube again this morning, no problems whatsoever. I'm finding it hard to believe that I'm just incredibly lucky, and when I use it, it's ok, as I've used it a lot over the last few days.
I have in the past, had the text page issue that you're seeing, but it always gets rectified after clearing the cache in FF. Not happened for quite a while though.
Not sure what's going on, if it's IDNet, why don't I see it, if it's Google, why does it work on o2? :dunno:
Its an odd one Ted :( It works perfectly then stops then works then stops and deleting the LSO's (good privacy tip there) :thumb: does not help, I use easy Privacy in AdblockPlus and I wondered if it was that. I use youtube alot I even post a few rambles so not using it is a bit annoying. I honestly have no idea what's causing this though. I tried Opend DNS and tbh it was so slow and it did not help I went back to IDNets, I wonder if I should try Norton's. None of my friends in the States have this issues so maybe its a localised BT glitch for some in the UK.
All the listed sites are working here, for the moment. Try Ted's tip, Gary.
Quote from: Rik on Nov 21, 2010, 11:10:57
All the listed sites are working here, for the moment. Try Ted's tip, Gary.
I may well Rik I'm just getting fed up of playing with my router ;) its never seen so much attention.
It's weird. We know it's not totally IDNet specific, because there's been a similar report from a Virgin customer. I'm wondering about the LONAP issue.
Quote from: Rik on Nov 21, 2010, 11:14:20
It's weird. We know it's not totally IDNet specific, because there's been a similar report from a Virgin customer. I'm wondering about the LONAP issue.
Using the flash control panel to delete LSO's did not help at all, I could change to Nortons DNS but right now I am tbh fed up of trouble shooting, its Sunday and I think Justina is as well ;)
Justina's Sunday? :o
Quote from: Rik on Nov 21, 2010, 11:16:48
Justina's Sunday? :o
I know you would say that after I realised how I posted it :blush: ;D
Other than when I mentioned I've had no issues with youtube, anyone tried using OpenDNS?
Here are some instructions for disabling the DNS client caching service in Windows which will ensure that you always get a result from the DNS resolvers rather than Windows' cache.
Clear the DNS as per previous guidance and then do the following:
Windows XP:
1. Go to Start > Run and type services.msc and click OK
2. Scroll down to DNS client and right-click on it, next left click Properties.
3. Click Stop (a progress bar will appear while the service is being stopped)
4. When the progress bar disappears click Startup type and select disabled.
5. Click OK.
Vista/7:
As above but click start and type services into search and then click it on the list.
Sorry, but for the record, it's still fine for me, and I haven't had the issue at all, using SeaMonkey. :dunno:
Quote from: Gary on Nov 21, 2010, 11:18:19
I know you would say that after I realised how I posted it :blush: ;D
Sorry, Gary, couldn't resist. ;D
Quote from: Simon on Nov 21, 2010, 11:23:00
Sorry, but for the record, it's still fine for me, and I haven't had the issue at all, using SeaMonkey. :dunno:
I tried Unicorn but the horn was always in the way...
Quote from: Rik on Nov 21, 2010, 11:24:20
Sorry, Gary, couldn't resist. ;D
I would have done the same ;D
Quote from: Simon on Nov 21, 2010, 11:23:00
Sorry, but for the record, it's still fine for me, and I haven't had the issue at all, using SeaMonkey. :dunno:
Was working, then went back to not working when I selected a different clip. Other sites, eg IDMB and Facebook, though, are fine.
I'm getting the same problem with the FT website now.
That's now bringing up an error page about heavy server load, Glenn.
Same here, Ray.
Same here.
Quote from: Rik on Nov 21, 2010, 11:27:03
Was working, then went back to not working when I selected a different clip. Other sites, eg IDMB and Facebook, though, are fine.
Facebook and IMDB are ok for me as well Rik, except the youtube clips on facebook etc :sigh:
Maybe no ones fed the big internet Hamster in its wheel that powers it all, maybe its all coming to an end :eek4: ;D
It makes you wonder, doesn't it.
Quote from: Rik on Nov 21, 2010, 11:55:41
It makes you wonder, doesn't it.
This last few weeks I have seen more errors loading pages than care to ever want to see, Rik. Thats even on a fresh image as a just in case something was screwy check. :( Some sites work fine others are a pain to load.
Well, I just tried changing over to IDNet DNS servers and... No youtube, couldn't even connect to server!
Swapped back to Norton as Primary, and Open dns as secondary... Bingo, youtube back! Coincidence ?
Possibly, Ted, there's no way of us being certain.
Quote from: Ted on Nov 21, 2010, 12:24:41
Well, I just tried changing over to IDNet DNS servers and... No youtube, couldn't even connect to server!
Swapped back to Norton as Primary, and Open dns as secondary... Bingo, youtube back! Coincidence ?
As I posted above, this is what I am finding as well. All working fine on Norton DNS but
not on IDNet DNS.
I agree I'm fine on OpenDNS, Norton DNS but not on IDNet DNS I don't think it can be made any clearer can it. That's three of us with exactly the same result.
Tried it again, same result! It's IDNet DNS causing the problem. If you change to Norton DNS make sure you flush all caches before accessing youtube.
Using Norton DNS now, and no issues at all :dunno:
It's also working fine by Google DNS 8.8.8.8 and 8.8.4.4 :eek4:
I've passed on the information to support, pointing them to this thread.
Using NortonDNS it fixed it for me as well!
*Change your DNS settings to: 198.153.192.1 and 198.153.194.1*
edit: By this I just mean the DNS settings on your lan cards IPv4 connection and not the router, then restart your browser and try again.
Quote from: Steve on Nov 21, 2010, 12:45:50
It's also working fine by Google DNS 8.8.8.8 and 8.8.4.4 :eek4:
Flush your cache immediately, you naughty boy! :no:
Quote from: Rik on Nov 21, 2010, 12:48:49
I've passed on the information to support, pointing them to this thread.
Cheers Rik, most odd :(
I've tried youtube on a BT connection and my Three MIFI and it works, just doesn't work on my IDnet connection.
Works for me too.
Quote from: Rik on Nov 21, 2010, 13:04:48
Works for me too.
Also, and it might be my imagination, but Norton DNS seems to resolve quicker and all page contents are loading more quickly :dunno:
Quote from: 6jb on Nov 21, 2010, 13:16:56
Also, and it might be my imagination, but Norton DNS seems to resolve quicker and all page contents are loading more quickly :dunno:
I have noticed this as well, and the pings are about the same.
Quote from: 6jb on Nov 21, 2010, 13:16:56
Also, and it might be my imagination, but Norton DNS seems to resolve quicker and all page contents are loading more quickly :dunno:
No, you're not mistaken. It's why I use it, it does seem to be quicker than other servers in general.
These are also quite good.
NTT america = 129.250.35.250 129.250.35.251
Quote from: Rik on Nov 20, 2010, 17:49:09
Thanks, Simon. :)
He is good isn't he. I have enough trouble getting my wireless to work (I blame windows setting it up "automatically" and wrong ;) ).
Yet, here he is, and the rest of IDNet, getting to the core of Googles infrastructure problems running through IDNets pipes. That's some well done research and industry knowledge. :thumb:
[edit]
No trouble here. But from reading the thread (all of it this time :P) it seems it's because I'm on Open DNS settings.
So Somewhere between Google and IDNets DNS server, the wrong settings are being sent. Either from Google, or from IDNets DNS server?
It better not be BT again! :mad:
I hate to say it but it seems to point to something strange with IDNet's DNS resolvers.
Quote from: pctech on Nov 21, 2010, 15:00:04
I hate to say it but it seems to point to something strange with IDNet's DNS resolvers.
Still using Nortons Mitch, must admit they are much faster, as of now anyway than Idnets DNS resolvers, hopefully this will get sorted out.
Quote from: Technical Ben on Nov 21, 2010, 14:51:59
No trouble here. But from reading the thread (all of it this time :P) it seems it's because I'm on Open DNS settings.
I'm using OpenDNS, as always, and Youtube has been awful for me for the last few days.
Quote from: .Griff. on Nov 21, 2010, 15:17:45
I'm using OpenDNS, as always, and Youtube has been awful for me for the last few days.
Try Nortons and see how you get on, at least you can use youtube :)
Try refreshing OpenDNS' cache from this page
http://www.opendns.com/support/cache/
Seems very strange how some people are getting issues and some aren't irrespective of the DNS.
Seems better now thanks Mitch!
I have having problems all weekend using you tube. I have just switched to Norton dns from Idnet and is now working fine..
Thanks, Rich.
Quote from: .Griff. on Nov 21, 2010, 15:17:45
I'm using OpenDNS, as always, and Youtube has been awful for me for the last few days.
Same here.
I've just tried Norton and that made no difference for me either.Well I just reset everything again and now it's working with norton.
Which seems to illustrate the complexity of this issue - it appears to be very selective, but randomly.
Still not working with Open DNS, XP and Opera. Flushed DNS, switched to Norton, flushed DNS again (because I don't understand what I'm doing!) and now it's working perfectly :fingers:
Thanks for the recommendation :thumb:
On my Netgear DGND3300 its showing a subnet mask as 255.255.255.255 cannot remember if that is correct? That's with the Norton DNS, just with all this mucking about I have got my head in a muddle and cant remember if thats right.
Quote from: Gary on Nov 21, 2010, 19:34:15
On my Netgear DGND3300 its showing a subnet mask as 255.255.255.255 cannot remember if that is correct? That's with the Norton DNS, just with all this mucking about I have got my head in a muddle and cant remember if thats right.
Yes, Gary. That's correct.
Quote from: Ted on Nov 21, 2010, 20:00:20
Yes, Gary. That's correct.
You are a star, Ted. What with the Morphine slowing me down and all the fiddling I got a bit lost :karma: for your help today getting youtube up and running for us.
whats all this DNS stuff ? i feel slightly embarrassed suggesting Idnet to my friend few months ago with the various outages and now this.. i know its not IDnetts problem but he doesn't know any different.. all he knows is his expensive internet isnt working as it should :dunno:
Quote from: gazzthompson on Nov 21, 2010, 20:09:30
whats all this DNS stuff ? i feel slightly embarrassed suggesting Idnet to my friend few months ago with the various outages and now this.. i know its not IDnetts problem but he doesn't know any different.. all he knows is his expensive internet isnt working as it should :dunno:
In simple terms, a DNS server translates a human address e.g. www.idnet.net into a readable IP address e.g. 123.234.345.456
However, something somewhere has gone a tad wrong with said DNS servers, whose fault that is we don't know, but we do know that Norton DNS servers seem to be working fine.
Does your friend need any help changing servers? it should only be a temporary issue.
DNS stands for Domain Name System. http://en.wikipedia.org/wiki/Domain_Name_System
It basically tells the computer where things are on the internet.
Somewhere, the settings or reply from the DNS server have gone wrong. It appears it may have been Google first, then IDNet to be effected. Perhaps the other DNS servers corrected the problem quicker than IDNets own server. I'm not sure about that bit though.
How do i get onto norton DNS then?
Quote from: gazzthompson on Nov 21, 2010, 20:58:52
How do i get onto norton DNS then?
You can do it in the router or if you use windows you can change them there. The servers for NDNS are 198.153.192.1 and 198.153.194.1
Someone can help you with windows, I don't use it.
On Windows 7
Control panel > Network and Internet > Network and Sharing Center
You will see "Connections: Local Area Connection"
Click on "Local Area Connection"
Click on the "Properties" button on the window that opens.
Click "Yes" if prompted
Double click on "Internet Protocol Version 4 (TCP/IPv4)"
Click the radio next to "Use the following DNS server addresses"
Now enter DNS IP's in the fields and click ok
For Windows XP
Control Panel > Network Connections and select your local network.
Click "Properties", then select "Internet Protocol (TCP/IP)"
Click "Properties"
Click the radio next to "Use the following DNS server addresses"
Now enter DNS IP's in the fields and click ok
Thanks, Paul :thumb:
For Windows Vista
Control Panel > Network and Internet > Network and Sharing Center > Manage network connections
Right-click the connection that you want to change, and then click Properties
Click the Networking tab.
Click Internet Protocol Version 4 (TCP/IPv4) and then click Properties
Click the radio next to "Use the following DNS server addresses"
Now enter DNS IP's in the fields and click ok
Looks like the regular DNS is working again for youtube.
We've not had a response from Google/Youtube about the problem yet. I've chased them again this morning.
:fingers:
Hello All
I am very new to this message board, although have been a customer of IDnet for some years now.
I've also been having real problems with YouTube's website not loading correctly for the last 4 days or so now, which coincided with the purchase of a new router (you can imagine I thought it was a problem with the new router!!)
I've changed the DNS settings as shown just a few posts above me (not a clue what I was doing, but by following it all exactly, YouTube now works) so thank you to all those who were on the ball and helped us all out.
My question is:
When things are fixed (by who ever) do I need to alter the DNS settings again, back to what they were originally (sounds like I know what I am talking about here)?
Thanks again.
Mark
:welc: :karma:
No need to change back unless you wish to experiment with various DNS servers.
:welc: :karma:
I wouldn't say you need to alter the settings again as they are really a matter of personal preference. Some users choose to use IDNets DNS while others favour something like OpenDNS.
Hi and welcome to the forum. :welc: :karma:
You don't need to change back, Mark, unless you find things feeling a bit slow, in which case you might want to revert to using IDNet's servers, which should be faster.
:welc: :karma: Mark
Well, we were obviously all busy typing. ;D
Sticking with the Norton dns at the moment works fine for me, it seems to offer some extra protection, nothing is infallible but its useful, and for me it is so much faster. OpenDns is good but does not seem so fast at resolving addresses , but geography can play a part in that anyway as to where the servers are in relation to you I guess, amongst other factors. It will be good for Idnet to get the google situation sorted though :fingers:
:welc: :karma:
Thank you all, you're all very quick in replying - am impressed!
I used the settings given for Norton DNS, didnt know if I would be creating further problems or not, if I didnt revert back to the settings I had before, so hopefully I won't.
The settings I did have, before I entered the numbers for Norton DNS were just blank boxes, no numbers were entered in at all.
I think I will leave things as they are for the moment and see if IDNet get a response or manage to fix things (that's if it's something they have to do/fix rather than YouTube/Google) before reverting back to how things used to be, if I can remember how to do it (gulp!!)
Mark
At this moment in time using IDNet's DNS, the YouTube pages are being served to me with style sheets but the content won't stream.
Quote from: lerigo on Nov 22, 2010, 13:17:43
The settings I did have, before I entered the numbers for Norton DNS were just blank boxes, no numbers were entered in at all.
You were probably on the 'detect automatically' default, Mark.
Quote from: lerigo on Nov 22, 2010, 13:17:43
Thank you all, you're all very quick in replying - am impressed!
I used the settings given for Norton DNS, didnt know if I would be creating further problems or not, if I didnt revert back to the settings I had before, so hopefully I won't.
The settings I did have, before I entered the numbers for Norton DNS were just blank boxes, no numbers were entered in at all.
I think I will leave things as they are for the moment and see if IDNet get a response or manage to fix things (that's if it's something they have to do/fix rather than YouTube/Google) before reverting back to how things used to be, if I can remember how to do it (gulp!!)
Mark
They were blank boxes because they were set to get from the ISP automatically, unless the DNS is slower there is no real reason to worry, it all does the same thing, some just have extra layers of good things like OpenDNS, ClearCloud DNS, Norton DNS, just think of it as if you are just using a different phone book at home to look up a number you want to call, but you are still using your own phone to dial from, the other DNS servers like OpenDNS and Norton DNS can in theory off you a extra layer of protection compared with your own ISP's ones that's all :)
What Rik said.
Nice analogy, Gary. :thumb:
Quote from: Rik on Nov 22, 2010, 13:23:17
Nice analogy, Gary. :thumb:
Thanks, Rik. I had to explain it to Justina last night and that sprang to mind as we just had a new phonebook of some kind derived a while back. :)
Rik, actually that does ring a bell.
For future reference, what are the IDNet DNS settings that I should/could use or is it better to use "detect automatically"?
As an aside, when I had problems getting on to YouTube, with IDNet, if I connected to the net using a neighbours un-secured wireless connection (naughty I know!) that would allow me to get on to the YouTube site, without a problem, which is why I presumed it was a problem with the new router I'd bought - which after spending £110 on last week turned the air blue to say the least!
Mark
PS Thanks Gary for putting the explanation into language that an numpty like me can understand!
IDNet DNS servers are 212.69.36.3 and 212.69.40.3 but you might as well leave the router to detect them automatically.
Alternatively a lot of people use OpenDNS - http://www.opendns.com/ - which has it's own advantages as outlined on their website.
Quote from: lerigo on Nov 22, 2010, 13:31:09
PS Thanks Gary for putting the explanation into language that an numpty like me can understand!
You are not a numpty Mark :) :karma: :welc:
Quote from: .Griff. on Nov 22, 2010, 13:35:29
IDNet DNS servers are 212.69.36.3 and 212.69.40.3 but you might as well leave the router to detect them automatically.
Alternatively a lot of people use OpenDNS - http://www.opendns.com/ - which has it's own advantages as outlined on their website.
They are detected now with 216.69.40.3 as the primary for some reason these days Griff. I tried OpenDNS but for me it was slower, I liked the control panel etc though. Saying that whatever works does me just fine.
Quote from: Gary on Nov 22, 2010, 13:39:46
They are detected now with 216.69.40.3 as the primary for some reason these days Griff. I tried OpenDNS but for me it was slower, I liked the control panel etc though. Saying that whatever works does me just fine.
My bad.. I just took them from my settings page :blush:
IDNet bad. ;)
I leave the router on auto and set the DNS choice on the local network adaptor, it's very easy to change the adaptor DNS settings on a Mac as they can be saved separately as different locations, 2 mouse clicks and DNS settings changed and no IP addresses to remember. If you wish to have the advanced security and parental controls is best to set the DNS on the router which can then only be changed with knowledge of the admin password or a nearby paperclip. ;)
Though the disadvantage there is that it will generally cause a router re-boot, so pick your time to change.
Quote from: Rik on Nov 22, 2010, 16:04:32
Though the disadvantage there is that it will generally cause a router re-boot, so pick your time to change.
Does not make much difference to my line, Rik. It's the same day or night maybe a drop of 1bd at night if that.
Same here, Gary, but on some lines it can be significant.
Quote from: Rik on Nov 22, 2010, 16:26:50
Same here, Gary, but on some lines it can be significant.
On my old one it was massive difference in sync speed between morning and night.
Anyone having problems with Twitter? I'm seeing the same sort of stylesheet issue we were getting over the weekend with IDNet, but this is through Norton. IDNet is fine for Twitter and YT. :dunno:
Quote from: Rik on Nov 22, 2010, 16:36:10
Anyone having problems with Twitter? I'm seeing the same sort of stylesheet issue we were getting over the weekend with IDNet, but this is through Norton. IDNet is fine for Twitter and YT. :dunno:
Twitter is all ok here, Rik on Norton DNS.
Weird. So now Norton is behaving as IDNet was over the weekend... :shake:
Quote from: Rik on Nov 22, 2010, 16:38:45
Weird. So now Norton is behaving as IDNet was over the weekend... :shake:
Its all working fine for me on Norton, Rik. :dunno:
No problem here with Twitter on Norton, Rik.
Twitter/YT still ok for me Rik.
I am getting exactly the same problem with youtube for the last couple of days have tried 4 machines running windows 7 /
Linux Mint / Ubuntu / Peppermint & Puppy, also tried IE, Firefox, Chrome, & Opera all have the same problem.
All other sites seem ok - have not tried changing the DNS setting as it seems to much hassle at the moment.
Was going to give support a ring but as they are aware of the issue from this thread I will leave it and se
what happens.
Cheers Mark
Still no human response from Google/Youtube - they've only responded with an automated ticket number so far.
But, I've not been able to replcate the problem for an hour or so now and I've noticed that they've stopped sending DNS server addresses in the range that we complained about. This doesn't conclusively prove that it's been fixed only that Google seem to hve worked around the issue for the time being.
Thanks, Simon, as mentioned above, I'm now seeing similar issues using Norton. :dunno:
Quote from: Rik on Nov 22, 2010, 17:23:51
Thanks, Simon, as mentioned above, I'm now seeing similar issues using Norton. :dunno:
Thats really odd, all is working as before for me on Norton I have not seen those issues, Rik. :dunno:
The same thing was happening with YT on Saturday, Gary.
Quote from: Rik on Nov 22, 2010, 17:27:17
The same thing was happening with YT on Saturday, Gary.
Just checked the Norton forums, no mention either, oh well, what will be will be.
Switched back to IDNet, all sites OK. :dunno:
I don't use twitter but went to have a look and sure enough, just text format. Flushed FF cache and it came up perfect. It's very quick and I can navigate around the site no problem, not that I have any idea what I'm doing. ;D
Me neither, Ted, it's one of those inventions I have yet to find a use for. :)
I follow stephen Fry and Dara Ó Briain, its great to see how certain people think and deal with day to day events, little pearls of wisdom from some, and some humour from others. :)
Google have responded at last, to say that the problem should now be resolved and asking us to confirm. I've asked if they can let us know what caused the issue.
Thanks Simon, the problem does indeed seem to be resolved. My teenage daughter will be happy and life will be all good again :)x
;D
I'm still using Norton DNS, and still wasting my bandwidth on old music videos, ahh the memories I have shattered revisiting a great song form twenty years back.
Sometimes they are best left there. ;)
Quote from: Rik on Nov 23, 2010, 10:13:52
Sometimes they are best left there. ;)
I so agree, Rik. ;D
Just had the following from Google: "It turned out to be misconfiguration issue on one of our servers and unfortunately you were pointed to use the faulty one."
Wasn't that nice of them, Simon. ;)
Quote from: Simon_idnet on Nov 23, 2010, 10:37:08
Just had the following from Google: "It turned out to be misconfiguration issue on one of our servers and unfortunately you were pointed to use the faulty one."
Cheers Simon :thumb:
:sigh:
I think IDNet must be feeling paranoid by now. :shake:
Quote from: Rik on Nov 23, 2010, 11:33:43
I think IDNet must be feeling paranoid by now. :shake:
It's only paranoia when someone
isn't out to get you! :eyebrow:
Quote from: Gary on Nov 23, 2010, 10:09:47
I'm still using Norton DNS, and still wasting my bandwidth on old music videos, ahh the memories I have shattered revisiting a great song form twenty years back.
I can now officially say I remember songs from 20 years back. Although this one, must have been on the second release for me to remember it. http://www.youtube.com/watch?v=_EXxMlIExpo
Does not shatter my memories, but then I only like it for the artistic music video. :laugh:
Oh, and thanks for the update too. Good to see it's not IDNets systems. Just in the wrong place at the wrong time. The google youtube server closes/assigned to them was the one to fail. Bit like when someone else breaks down in front of you in the road then.
For its time that was an outstanding video.
Not like now where they may just press "sketch" in photoshop. They had to do it all by hand then.
Sounds like this problem has been particular to IDNet's peering session with Google as was not affected at all.
We peer with Google at both Lonap and Linx. We tried turning-off the peering over Lonap to force all traffic via Linx but that made no difference.
The problem was that we were getting occasional timeouts from a machine called s.ytimg.com which hosts lots of Youtube images (thumbnails etc). When those images are not served then pages hang.
Google give their DNS a Time To Live of 300 seconds so we have to go and ask them for new DNS data every 5 minutes. That's not a problem in itself but they were giving us different IP addresses for s.ytimg.com every 5 mins and some of those IP addresses worked but some did not. Mostly, their DNS resolves s.ytimg.com to an address in the range 173.194.5.0/24. We found that addresses above 173.194.5.110 and below 173.194.5.100 were OK but they were preferring to send us to addresses in the range 173.194.5.101 to 173.194.5.110 - which were broken.
Yesterday, they stopped announcing that range of addresses. I see that they are announcing them again today but that they are all now working again.
Glad its sorted and thanks for the explanations.
Indeed, thanks for the update, Simon. :thumb:
That explanation was really useful, thanks Simon.
First BT, now Google. Are you beginning to feel paranoid, Simon. ;)
Bet he will if Google starts offering Internet access.
;D
Cheers for looking into this, switching back to IDNet DNS servers now!
Quote from: pctech on Nov 24, 2010, 12:14:11
Bet he will if Google starts offering Internet access.
I think they take one look at BT, or even the equivalent in the USA and say "We don't want any of that pie!"