I've lost my connection and getting a different ip given to me in the router control panel.
My friend on the same exchange has lost connection aswell and he's also with IDnet.
If you are getting one in the 169 range it can't establish PPP, reboot your router but if this does not work you will need to call support.
Same here. Not sure about the IP though.
Exact same problem, I'm on halfway exchange (Glasgow).
I lost connection a few minutes ago and now the router is picking up some really weird ip address. Posting this from mobile.
Same here, Paul. I'm not getting an IP address, on my phone at the moment.
Ip address I'm getting is 172.16.36.73
I've lost PPP as well has anyone called support yet
Who broke the internet??
I'm having the same issue, just rebooted my router, syncs tn the exchange but thats about it. Posting from my phone.
just calling...
Same problem here. Connection dropped, line still synced but the password is being rejected with authentication failure messages.
Witney Exchange 01993 Oxfordshire also 'down'.... but modem still has 'sync'.
Got the same problem here in Shrewsbury
Called in a fault
Same auth issue here in NI.
Daughter just phoned to say her internet is completely down now (Horsham) - thinking it is the usual problem. Glad I was able to check on here and reassure her that it seems to be IDNet and that she is not alone! Just told her to unplug router and leave it off for a while - hope this is correct.
My advice is don't keep rebooting your router it will avoid messing up your sync.
Lost connection here in Newbury as well.
Modem still appeared to be connected, so restarted it, now the DSL light is just flashing (I don't even get to the point of authenticating/getting an IP.)
WAN link is up, PPPoE is down.
"Both our BT Host Link connections went offline at 19:20 this evening. BT are investigating.
Simon"
Same here (Birmingham) showing sync and PPP but incorrect ip address and no Internet.
Good to see everyone has backup connections :-) Personally I'm using MyWi on an iPhone.
Lost connection in Somerset as well. Still getting ADSL signal, but no data.
I'm actually elsewhere in the world on a different DSL line ;D
But there is GPRS via Blackberry. Slow as hell though.
3G here.
As above, the BT hostlinks are down.
Same here, router synched but no internet.
Same here. Net went down. Checked phone for dial tone, noticed a missed message. From IDNet! My payments have not been set up. So I panicked thinking I'd been disconected. So I'm glad to now phone or email as soon as it's back up.
Quote from: zebrum on Oct 10, 2010, 19:45:28
Good to see everyone has backup connections :-) Personally I'm using MyWi on an iPhone.
on Dial up- using the idnet freephone number..0845 602 1131
Posting from phone. Lost FTTC & ADSL.
down also here. PPPoA up, not authenticating.
Same here, wanted to game tonight :/
I'm on my Vodafone 3G dongle :D
Quote from: Wingnutz on Oct 10, 2010, 19:48:16
on Dial up- using the idnet freephone number..0845 602 1131
How is that freephone? Down here too in Lowestoft, not fun when you run a home server :(
Quote from: adamb on Oct 10, 2010, 19:53:04
How is that freephone? Down here too in Lowestoft, not fun when you run a home server :(
oopps - local rate.. I hope / think.
I was playing MW2 on xbox when the connection went. Thought the host raged quit but noticed messages pop up on the pc so checked the router and then posted here. Currently using my iPad and mifi from three :)
I'm on my backup ADSL line with Zen. ;D I think I may need to switch around and put idnet as my backup line provider.
Quote from: Wingnutz on Oct 10, 2010, 19:55:32
oopps - local rate..
LOL although the peeps with the evening/weekend BT packages will get free dial up on that number ;) I don't though. Not sure the load this end would cope with dial up! Funny how things always seem to go tango uniform on a Sunday evening. Not just talk about IDNET. Hopefully, we'll all be back on again soon. It cost me a £2 topup on the dingle dangle doo to find out that it was a fault and that I had not accidently missed a payment :D
Lost net here in devon to.
Second time in a week /sigh
What is going on. Finally about to get baby boy to bed and nothing works.
Thank @god for unlimited internet on my mobile tariff..
T-Mobile dongles suck. Although, I cannot complain... Never used to a get any kind of signal from them around here.
(http://www.speedtest.net/result/985350956.png) (http://www.speedtest.net)
This takes me back to the days of 1/2 meg BB
It's not the same though using it on a phone and we had some stuff to do this evening on pcs.
yeah, 1/2 an hour before the outage I had announced a service served from my IP to a forum :( *wipes away egg from face*.
Mine has gone too but I can't get into my router as it doesn't recognise my password anymore! Anyway, Simon has confirmed that its a problem with the BT hosts. Hopefully they'll get it sorted soon!
At least this gave me a chance to try out USB tethering on my HTC Desire.. Works perfectly!
To avoid confusing my BT exchange in thinking that I have a profiling problem (i.e. keep on rebooting modem) Does anyone know if when the service comes back online, will it do so without a further reboot?
What is usb tethering on the desire griff?
It sound as though BT are the culprits does anyone know how long it's likely to take to fix?
Moulton Northamptonshire exchange
Quote from: .Griff. on Oct 10, 2010, 20:09:45
At least this gave me a chance try try out USB tethering on my HTC Desire.. Works perfectly!
*%^% off! LOL
Quote from: gwidnet on Oct 10, 2010, 20:11:24
It sound as though BT are the culprits does anyone know how long it's likely to take to fix?
Moulton Northamptonshire exchange
Hmmm BT.... Sunday night?..... Tomorrow morning? :D Maybe someone in the know will let us know in this thread
I like how BT supply two hostlinks and they *both* go down.
Quote from: .Griff. on Oct 10, 2010, 20:09:45
At least this gave me a chance to try out USB tethering on my HTC Desire.. Works perfectly!
What is this?
dual redundancy is always the way to go ::)
Quote from: netn00b on Oct 10, 2010, 20:15:14
What is this?
A phone I think, I think he's plugged it directly into his local exchange!
Quote from: netn00b on Oct 10, 2010, 20:15:14
What is this?
Connect the HTC Desire to the PC via USB and it allows the PC to use the phones data connection 3G/HSDPA
http://www.htc.com/www/howto.aspx?id=781&type=1&p_id=312
Quote from: .Griff. on Oct 10, 2010, 20:18:37
Connect the HTC Desire to the PC via USB and it allows the PC to use the phones data connection 3G/HSDPA
http://www.htc.com/www/howto.aspx?id=781&type=1&p_id=312
Whoa! What speeds do they support these days?!?!?!?
£5 per month with vodafone for pretty much unlimited internet access! Only got an LG Viewty. Does the job though!
Quoteon Dial up- using the idnet freephone number..0845 602 1131
Unclear from this and subsequent posts -- is this really a freephone, or is it charged?
I get free calls, but somehow I have in mind that 0845 calls have a per minute charge.
Thanks --
LinLin
Using USB tethering on a 'rooted' HTC Magic here.
Got choice of tether via wireless, bluetooth or USB ('Cyanogenmod' is pretty aweseome!)
Here I don't get a 3G signal so speed is kinda poor, but in an area with 3G coverage the speed and latency is relatively good.
0845's are charged at local rate but if you have a tarrif with BT (evening/weekend free calls) then I believe that 0845 are included. Not sure about data calls though. The only problem is that there is a 60 minute limit per call. For every minute you go over the hour, you will be charged. That's how I believe it works. Maybe someone can back me up on this?
Wait a minute -- I switched my phone line to IDnet a little while back.
Wonder if I'll get charged for their 0845 number when my IDnet internet connection goes out? ???
Quote from: LinLin on Oct 10, 2010, 20:30:50
Wait a minute -- I switched my phone line to IDnet a little while back.
Wonder if I'll get charged for their 0845 number when my IDnet internet connection goes out? ???
Have a look at http://www.idnet.net/solutions/home/phone/ (http://www.idnet.net/solutions/home/phone/)
Quote from: .Griff. on Oct 10, 2010, 20:18:37
Connect the HTC Desire to the PC via USB and it allows the PC to use the phones data connection 3G/HSDPA
http://www.htc.com/www/howto.aspx?id=781&type=1&p_id=312
Oh right!
I got a desire I need to look into this!
Would someone please post up here when we have broadband again :red:
As I reset my modem and it's still half way through set up.
Sent via dongle
Location: N Wales
Quote from: netn00b on Oct 10, 2010, 20:33:36
Oh right!
I got a desire I need to look into this!
Or if you have a HD2 just start the WiFi router app and the whole house can share the HSDPA connection....
Thank you T-Mobile for unlimited internet at £1 per day.
Nearly as good as the IDNet connection but the phone gets a bit hot after a while!
Couldn't have happened at a worse time. Not only is my line undergoing a successful reset to solve a problem but I was denied access to ebay where I missed out on an important item I was bidding on.
Went down here just after 7pm kibworth exchange Leicestershire. Router synched at 7616 no ip addy and reads chap authentication failed.
Is this a major problem then guys?
Thank god i got a new android mobi on which i posted this albeit a little slow though.
It's not looking good for a Sunday night resolution in my opinion.
Quote from: mynnydd on Oct 10, 2010, 20:52:12
Would someone please post up here when we have broadband again :red:
As I reset my modem and it's still half way through set up.
Sent via dongle
Location: N Wales
It would be great if we could register for text updates in situations such as this wouldn't it.
Quote from: esh on Oct 10, 2010, 20:14:28
I like how BT supply two hostlinks and they *both* go down.
I bet they are fed from the same router.
So we agree and idnet are saying (via message on support number)
it is a global idnet issue.
please be patient.
Not sure if this is realtime but worth keeping an eye on just in case...
http://www.idnet.net/support/status.jsp (http://www.idnet.net/support/status.jsp)
This is a little worring though... "We do not as yet have a time estimate from them for a fix. We will provide an update as soon as we get one."
Quote from: pctech on Oct 10, 2010, 21:17:21
I bet they are fed from the same router.
No there are two seperate routers (both plugged into the same power socket and somebody's kicked the plug out) ;)
Quote from: adamb on Oct 10, 2010, 21:21:24
This is a little worring though... "We do not as yet have a time estimate from them for a fix. We will provide an update as soon as we get one."
Who are 'them'?
I don't suppose there's any chance of an eta for a fix i.e. overnight or not until business hours tomorrow?
Unfortunately IDNet are at the mercy of BT but I would think that BT would be a bit quicker to fix this than if your end of the connection went down.
Quote from: mynnydd on Oct 10, 2010, 21:25:29
Who are 'them'?
2010-10-10 20:21: Both our Primary and Backup Broadband links into BT are currently down. BT are aware of the failure and are investigating. We do not as yet have a time estimate from them for a fix. We will provide an update as soon as we get one
AHHHH
These issues are typically resolved within 72 hours by BT.
I think BT will work on it overnight Zap
Quote from: netn00b on Oct 10, 2010, 20:15:14
What is this?
he is using the 3G/HSDPA modem on his mobile to get online - connecting the phone to PC via USB cable and it acts as a modem - same as mobile dongle internet
hope that helps
Quote from: adamb on Oct 10, 2010, 21:20:25
Not sure if this is realtime but worth keeping an eye on just in case...
http://www.idnet.net/support/status.jsp (http://www.idnet.net/support/status.jsp)
Missed that, Thanks.
Have IDNet tried turning it off then on again? :P
(posted via a wireless connection to my HTC Desire..... so glad i didnt get an iPhone, Mr Jobs doesnt let you do this)
Quote from: Fox on Oct 10, 2010, 21:32:44
Have IDNet tried turning it off then on again? :P
(posted via a wireless connection to my HTC Desire..... so glad i didnt get an iPhone, Mr Jobs doesnt let you do this)
Home come I posted this tethered via WiFi on my iPhone 4 then? Desire has a cr*p screen btw with the red and blue halos on everything cause of the missing pixels ;-)
Come on folks keep this on topic.
I'm sure IDNet are giving BT hell and the connections will be back soon.
I was told wireless tethering wasnt available on the iPhone, unless its jailbroken
I agree, this isn't a phone comparison thread. Let's keep it clear for the ongoing problem, please.
Quote from: Simon on Oct 10, 2010, 21:42:29
I agree, this isn't a phone comparison thread. Let's keep it clear for the ongoing problem, please.
Well the ongoing problem is that no one has an internet connection, there is no timescale for the fix and we are at the mercy of BT. Until that changes whats the harm?
If you want to chat about phones why not start another thread please.
We have a board for mobile phone discussions. If you read the "Sticking to topic" sticky, you'll see that we have requested that threads with ongoing problems remain on topic. This is an ongoing issue, so the rule applies.
Not seeing any issues from other ISPs so I think IDNet got unlucky... Anybody know what a "host link" consists of anyway? I imagine it is just a bridge between the exchange and the IDNet routers, but how this is achieved I am unsure. Are these dedicated connections? It could just be VLANs these days for all I know!
What with the maintenance coming up this week... urgh. Downtime extravaganza.
I can confirm Zen are still up, I think their host links are in Telehouse as are IDNet's so it likely to be a single piece of equipment or room that is affected.
A hostlink is an iP feed delivered over ethernet UTP or fibre from BT's equipment into the ISP's edge router.
Quote from: mynnydd on Oct 10, 2010, 21:28:14
2010-10-10 20:21: Both our Primary and Backup Broadband links into BT are currently down. BT are aware of the failure and are investigating. We do not as yet have a time estimate from them for a fix. We will provide an update as soon as we get one
AHHHH
What the hell is the point of a backup link if it goes down at the same time as the Primary one? Another masterpiece of BT design.
BTW, did anyone notice this happen in the small hours of Friday night/Saturday evening as well? Because I sure did: identical symptoms (changed IP, still syncs but no PPoA, change of router makes no difference, and down for a few hours).
I have a feeling BT have done it cheaply and fed them both from the same router, which if that router fails means both will go so not really resiliant.
I'm sure IDNet will explain all when the problem is fixed, just be patient, I've no doubt they are doing everything they can to get BT to fix it as soon as.
I haven't had any ISP downtime since their last upgrade glitches. This seems to be a separate problem to whatever you had the other night.
Thanks for the info, pctech.
2010-10-10 22:18: BT now have engineers onsite in the Exchange diagnosing the problem.
Still no fix. Sucks tbh. 2nd time in a week no net when need to do stuff.
Great ::) Took them long enough to get there
It had better be sorted by BT and soon. My mother is going mental as she has to submit some documents via email to Bangor uni, without which she fails her degree. The timing of this latest cock up by BT is beyond inconvenient.
Netn00b - if this is your second d/c this week, the first must have been BT working at your local exchange.
Niall, if it is important, you could tether your iPhone to the pc to share the data connection.
Here's to hoping this'll get sorted soon! Absolutely no trust in BT! Oh well, a productive evening has now become one filled with F1 2010!
I could not do my online prescription via the pc, glad I have my phone though to get online. Well the idiot abroad is fun to watch ;D hope this is sorted by morning though.
Welcome to the forum, James.
:karma:
Gary, BT are on site at the exchange so I would expect this to be sorted overnight.
Quote from: Lance on Oct 10, 2010, 23:23:33
Gary, BT are on site at the exchange so I would expect this to be sorted overnight.
Thanks, thought I should finally sign up!
How long does it take to press a reboot button for godsake. Four hours and counting, you could lay a fibre optic cable between here and France in that time LOL.
LLU has taken a few more steps in my direction I am afraid, BT are a shambles.
If IDNet are paying a premium for a backup circuit, it really ought to be routed via a different exchange to their primary one, otherwise it's not really a backup.
I'm sure all options will be evaluated once this outage is dealt with.
Hostlinks go down, because after all, things go bad. Such is life. But yeah, the real meeting-around-the-table is going to be why both failed at precisely the same time.
Quote from: Lance on Oct 10, 2010, 23:23:33
Gary, BT are on site at the exchange so I would expect this to be sorted overnight.
No worries Lance, things go wrong, it happens. Glad I'm not the engineers :)
2010-10-10 23:59: BT confirm both circuits tested OK. They are now diagnosing their internal network routing.
Taking there time fixing it, hope IDnet gets some money back off BT for this.
2010-10-11 01:46: Service has now been restored. We are demanding a full explanation from BT.
fixed forever!! ::)
The connection is back - great ....... However this IS the second time this has happened this week.
The connection went down on thursday night and was back friday morning , same symptoms , router claimed to be synced and the connection authenicated but zero connectivity , even tried switching to openDNS in case it was IDNETs DNS servers. :mad:
Quote from: cyberbeast on Oct 11, 2010, 02:01:05
The connection is back - great ....... However this IS the second time this has happened this week.
The connection went down on thursday night and was back friday morning , same symptoms , router claimed to be synced and the connection authenicated but zero connectivity , even tried switching to openDNS in case it was IDNETs DNS servers. :mad:
That was most likely a local problem or BT doing work at your exchange, I have not had any problems since the upgrades IDnet done a few weeks ago.
Dont want to speak to soon but it does seem faster, but thats probly because there's hardly anyone connected ;D
Confirming connection is back.
on the downside? no internet.
on the upside, had chance to play Dragon Age: origins all night :)
However, i'm more worried that with the sync events of the night, and the length of time this happened over that the profile i've got will lower due to this.. a BT fault and my connection profile will no down take days if not weeks to recover like last time.
You shouldn't off lost sync, I didn't.
Router connection light hit the red several times this evening, and i noted that i had different noise margins and connection speeds on routerstats due to this also. so aye.. think i did.
My password is still being rejected. Just restarted the router still no luck. I will try disconnecting the line for several hours and see if it comes back in the morning.
Well, it worked for about 15 minutes after being restored. Then the PPPoA layer was dropped, and now it refuses to reconnect; in my case it's not the password being rejected - it never gets to CHAP authentication; the connection attempt is simply ignored. Rebooting the router, or powering down for 30 minutes, has made no difference. Very disappointing.
It's actually not fixed at all, at least not for me. All I'm getting is BT's wholesale splash screen which I've seen all too much of in the last few weeks.
I'll stop mashing on this stupid damn phone now before I type something I'll regret.
Yep, just tried a second router, and get exactly the same problem (no connection on the PPP layer; sync is fine). Definitely not fixed, in spite of claims (including from the IDNet service status) to the contrary.
All working fine here.
Location: Wiltshire, ADSL2+
I'm back, but on ADSL with a limited service. It seems to be 50/50 as to whether or not I get the BT splash screen. Perhaps things need to propagate or something. FTTC won't go anywhere though.
BTW thanks to everyone who kept this site updated with the latest info :thumb:
All go here. I needed an early night anyhow to be up now.
Just to put a couple things straight:
This is the only outage there has been for quite a while. Anyone who has had other disconnections has been on the receiving end of exchange work by BT.
Secondly, the outage caused a loss of ppp only. Sync will not have been affected unless you rebooted your router or your line was unstable due to noise on the local line.
Anyone without ppp still, I suggest powering down the router for 30 mins to clear any potential stale session. If you still have no Internet, phone support.
Well we are up and running here in South Leicestershire, thanks for all the updates guys.
Synched at norm 7616, download speed normal.
After being offline most of last night, things are working again. :thumb:
But I've lost most of my speed. :bawl: Usually get approx 5 to 6 meg, it's down to 2 meg this morning.
http://www.speedtest.net/result/985818889.png
Is there anything I can do, or do I have to wait.? :dunno:
Did you power cycle your router a few times during the outage? That could have possibly done something nasty to your profile, but it should return to normal after a few days.
How frustrating was that last night? That customer service number gave completely inadequate information, and despite leaving a message early on (before they stopped taking messages - went to "Sorry but the users mailbox can't accept more messages") I didn't get a call back. I only wanted an ETR so I didn't sit up like a muppet waiting.
Somehow I managed not to get any google crawl-errors throughout the night though! Woohoo!
Getting 18 ms instead of 22 now aswell, probably because many people aren't on I guess?
I still do not have connection, slightly concerning. Definitely went off about 19:30 last night as the reports state, but no service still this morning.
Worth giving them a call??
Sorry, just read your post Lance. Will cool for a good 30 mins when I get back, and if that fails, ring tomorrow. Cheers
Yes, give them a call.
Quote from: Conrad on Oct 11, 2010, 08:25:54
Did you power cycle your router a few times during the outage? That could have possibly done something nasty to your profile, but it should return to normal after a few days.
How frustrating was that last night? That customer service number gave completely inadequate information, and despite leaving a message early on (before they stopped taking messages - went to "Sorry but the users mailbox can't accept more messages") I didn't get a call back. I only wanted an ETR so I didn't sit up like a muppet waiting.
Somehow I managed not to get any google crawl-errors throughout the night though! Woohoo!
I did power it off for approx 30 minutes last night, I thought we had a lump in the wire. :whistle: I didn't have a clue what was happening due to not having a mobile signal (no mobiles work here), or internet access. I'll be patient and wait I think, thanks for your reply. :thumb:
Just spoke to support, if you're getting the BTWholesale page about you being offline, powercycle your router for about 5 minutes and flush your DNS cache on you computer (or just restart it). It's a DNS issue as a result of last night.
Quote from: zappaDPJ on Oct 11, 2010, 02:45:06
It's actually not fixed at all, at least not for me. All I'm getting is BT's wholesale splash screen which I've seen all too much of in the last few weeks.
I'll stop mashing on this stupid damn phone now before I type something I'll regret.
Just checked my connection and all I'm getting is that annoying BT Wholesale message on screen. So much for being fixed.
:welc: :karma: James.
If you see the BTw splash screen but you can't access any website (ping does work) then it's most likely a DNS issue.
Try the following: Configure your network settings to use the IP addresses (primary) 8.8.8.8 and (secondary) 8.8.4.4
Also configure the above in your router settings and see if that works.
(Do make note of your IDNet DNS as the above is Google OpenDNS)
Quote from: James Munnelly on Oct 11, 2010, 08:55:07
Just spoke to support, if you're getting the BTWholesale page about you being offline, powercycle your router for about 5 minutes and flush your DNS cache on you computer (or just restart it). It's a DNS issue as a result of last night.
To quote myself...
All running here as usual sync 8128 on ADSL MAX, I just left my router last night and was up when the announcement on the forum was posted by Simon saying all was working, at that point I just rebooted my router, that was after 752 hours without a router glitch.
Latest Status report from Idnet regarding last night's problems,
Service: Announcement
Posted: 11 October 2010 08:10:47
Updated: 11 October 2010 08:10:47
Status:In Progress
Message: BT have admitted that someone removed the configuration for our circuits yesterday. We and demanded that they investigate why this happened, what safeguards will now be put in place to ensure that it can't happen again and why it took them so long to resolve the issue.
So the configuration for both the backup and primary is loaded from the same place? Obviously that's convenient, but not logical...
On the face of it, I have to agree, James. :welc:
Quote from: James Munnelly on Oct 11, 2010, 09:34:42
So the configuration for both the backup and primary is loaded from the same place? Obviously that's convenient, but not logical...
Hindsight is a wonderful thing :whistle:
[quoteMessage: BT have admitted that someone removed the configuration for our circuits yesterday. We and demanded that they investigate why this happened, what safeguards will now be put in place to ensure that it can't happen again and why it took them so long to resolve the issue. [/i]
[/quote]
Obviously a dastardly plot by a rival ISP. I now await 'phone call(s) by BT/Talk Talk/Sky or what have you trying to tempt me to a far more efficient ISP once the incident becomes common knowledge. :eek4: :eek4: :eek4:
It is worrying that BT's idea of redundancy is so fragile. I hope that IDNet get compensated for this.
They...removed circuit configuration? Why? Why are they doing anything like that at peak time? How strange.
Strange?? Perverse if you ask me. ;D
Quote from: Rik on Oct 11, 2010, 10:22:52
It is worrying that BT's idea of redundancy is so fragile. I hope that IDNet get compensated for this.
Will IDNET pass on any compensation? I needed to get an order in last night so resorted to tethering at an additional cost. :-\
I doubt that BT will compensate in all honesty. If they do, I would think that the compensation per user would be pennies.
Unfortunately every system and any ISP will have downtime, stuff breaks, I think if your business depends on your connectivity its a good idea to have a backup, the problem here is that it obviously took BT a long time to fix and it really shouldn't have.
I've managed to get back on ADSL but my FTTC modem refuses to sync :dunno:
I'll get onto support.
That sounds like a very different issue, Zap. I wonder if it's finally fried itself?
I'm not sure Rik, it was connected in the early hours but only to the BT splash screen. I switched it off, went to bed and this morning it just refuses to sync.
Well my ping has came back down to normal 13ms after last night outtage ;D
So something good came out of it :)
C:\Users\Paul>tracert www.idnet.net
Tracing route to www.idnet.net [212.69.36.10]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 13 ms 13 ms 13 ms telehouse-gw4-lo2.idnet.net [212.69.63.99]
3 12 ms 13 ms 13 ms telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]
4 13 ms 13 ms 13 ms telehouse-gw5-e4-400.idnet.net [212.69.63.245]
5 13 ms 13 ms 13 ms redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
6 13 ms 13 ms 13 ms redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
7 13 ms 13 ms 13 ms www.idnet.net [212.69.36.10]
Trace complete.
Quote from: zappaDPJ on Oct 11, 2010, 12:26:46
I'm not sure Rik, it was connected in the early hours but only to the BT splash screen. I switched it off, went to bed and this morning it just refuses to sync.
Definitely not related to last night's fun and games then, Zap, as sync was not affected by that.
It pretty much mirrors what happened a month ago when there was a DNS issue. I had to restart the modem multiple times then before it would sync but it did eventually. Hopefully it'll do the same this time.
:fingers:
Quote from: pctech on Oct 11, 2010, 10:52:29
Unfortunately every system and any ISP will have downtime, stuff breaks
Very true, but it's not quite the same as someone breaking it :P
I just wonder at a system that allows an ISP to be deleted in that way. :shake:
Quote from: Rik on Oct 11, 2010, 12:58:15
I just wonder at a system that allows an ISP to be deleted in that way. :shake:
From the report, it sounds like there wasn't a hardware failure or even a software glitch, just someone changing a configuration. Even worse it sounds like they did the same to a backup system? I wouldn't want to speculate further than that but I'd certainly want to know exactly how this happened in writing.
I assume the backup is hardware redundancy. If there is no configuration for an ISP then clearly neither the primary nor the secondary will function.
sudo rm -rf /
Correct.
Or more like
router>en
router# config t
router(config)# interface fa0/0
router(config-if)# shutdown
Changed state to down
Trainee engineer: "oh s+#~", lets see if this works'
router(config-if)# no ip address
router(config-if)# end
Trainee engineer: 'nope that hasn't fixed it, lets see if I reconfigure the other link it might just bring this one back, errr, yeah I'll try that'
(walks over to adjacent router and repeats the above)
Trainee engineer: 'nope no idea, but I could murder a cup of tea and a bacon sandwich, maybe that'll help, I best not say a word to anyone though'
Bonehead Telecom, bungling telecoms since 1984.
;D
Quote from: pctech on Oct 11, 2010, 13:36:43
....Bonehead Telecom, bungling telecoms since 1984.
;D
There's this guy on the periphery of my social circle. He's a nice enough bloke but is a shambles of a man who lives on his own in a barely furnished flat. He looks about 60 but is only probably in his 40's. He's some sort 90's 'E' rave scene era dropout/casualty who seems to be permanently bombed... a la Bez from the Happy Mondays. If he catches you, he witters away 99% incoherently in this sort of Stanley Unwin crossed with an Aberdeen fishwife way leaving tiny gaps for you to nod and laugh in. Despite all this, he has somehow managed to hold down a steady job for the last 20+ years... he's a BT engineer.
edit: my line is back up again too btw. :)
Maybe they look for that in interviews.
To be honest our networks guys at work often mumble incoherently but they seem to know their stuff.
Quote from: Rik on Oct 11, 2010, 12:58:15
I just wonder at a system that allows an ISP to be deleted in that way. :shake:
Strangely a letter from BT dropped on the mat today; an introductory offer for BT broadband. Just coincidence I suppose. :dunno:
My FTTC finally managed to sync. I've also managed to connect directly via the BT modem for the first time without going through the router. Initial tests indicate a large hike in throughput.
Useful to know, Zap. Have you told support about the router?
Quote from: davej99 on Oct 11, 2010, 14:48:15
Strangely a letter from BT dropped on the mat today; an introductory offer for BT broadband. Just coincidence I suppose. :dunno:
Come on, Dave, that would imply Royal Mail could deliver letters on time. ;)
Quote from: pctech on Oct 11, 2010, 14:25:55
Maybe they look for that in interviews.
To be honest our networks guys at work often mumble incoherently but they seem to know their stuff.
We had grounds/site service men who were a bit like that. I suppose it's part of the trade. You end up as one of the "lads". :whistle:
Oh, and am I the only one pleased with the outage? I got to bed early for a change. :D
Every cloud and all that. ;)
Strangely, my ping has also halved. But it does that on occasion anyhow.
Did you want the half back? ;D
It makes you wonder if the circuit was misconfigured in the first place.
Quote from: Rik on Oct 11, 2010, 16:25:06
Did you want the half back? ;D
It makes you wonder if the circuit was misconfigured in the first place.
Or if everyone is to scared to try reconnecting? ;)
;D
Could be.
I thought there was a 4 hour SLA on MSOs? Maybe I'm wrong. I'm certain that BT provide ETRs via ECO, so it would have been nice to hear a better update on the cust-svc number. The only reason I can think of for such a complete cease of service would be non-payment of a bill :eek4:
Idnet aren't in trouble are they? :shake:
No, they're not in trouble. Currently, they are waiting for an explanation from BT of what happened, and what will be done to ensure that it can't happen again. The delay was caused by BT's insistence on sending out two engineers, who took three hours to arrive when the fault clearly wasn't a physical issue, ie IDNet could see all the lines were 'up'. Simon then had to persuade the BT helpline in California to get their fingers out and reinstate the configuration.
BT shoyuld'nt have a helpline in California, they should all be in this countyr to help with our employment and debt problems. :rant2:
It's better than Mumbai, Alf. :)
Quote from: Rik on Oct 11, 2010, 17:50:14
... the BT helpline in California...
Well, I hate to be pessimistic, or judgemental, but...
(http://www.0lly.co.uk/wp-content/uploads/2009/07/george-phone-jacker-300x225.gif)
They were probably trying to get some surf time.
;D
Now surf and turf I could understand. :eat:
Quote from: Technical Ben on Oct 11, 2010, 18:05:16
Well, I hate to be pessimistic, or judgemental, but...
(http://www.0lly.co.uk/wp-content/uploads/2009/07/george-phone-jacker-300x225.gif)
They were probably trying to get some surf time.
:rofl:
Maybe they were told the fibres needed cleaning.
I think micro-fibre got lost in translation... :whistle:
Quote from: Rik on Oct 11, 2010, 15:51:37
Useful to know, Zap. Have you told support about the router?
No Rik but if speeds are consistently higher I certainly will do.
Seems that routing to World of Warcraft may have gone to pot, prior to last nights outage I was getting pings of around 45-50ms, tonight logged on to raid and Im currently sitting at 363ms, rising to near enough 500ms. In contrast I am also in the beta for the new expansion and that server is located in California, and Im currently getting between 185 and 233ms. My server for the live WoW system is located in France.
Here is a tracert to my server showing yet again that once it jumps onto Telia it goes pear shaped, everything was fine until last nights outage:
1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 27 ms 26 ms 26 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 25 ms 26 ms 26 ms telehouse-gw5-e4-400.idnet.net [212.69.63.245]
4 25 ms 30 ms 28 ms gi8-27.mpd01.lon02.atlas.cogentco.com [149.6.148
05]
5 26 ms 26 ms 26 ms te1-2.ccr01.lon02.atlas.cogentco.com [130.117.50
38]
6 120 ms 66 ms 26 ms te4-3.ccr01.lon01.atlas.cogentco.com [130.117.1.
7]
7 27 ms 26 ms 120 ms te1-2.mpd01.lon01.atlas.cogentco.com [130.117.3.
5]
8 138 ms 138 ms 138 ms ldn-b4-link.telia.net [213.248.70.237]
9 141 ms 138 ms 139 ms ldn-bb1-link.telia.net [80.91.249.77]
0 146 ms 186 ms 146 ms prs-bb2-link.telia.net [80.91.247.240]
1 160 ms 156 ms 156 ms ffm-bb2-link.telia.net [80.91.246.184]
It should only be coincidence. Let support have the trace (preferably two or three) and they can check the routing.
My trace shows:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\WINDOWS>tracert 80.91.246.184
Tracing route to ffm-bb2-link.telia.net [80.91.246.184]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms 192.168.1.254
2 13 ms 13 ms 13 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 14 ms 15 ms 11 ms telehouse-gw5-e4-400.idnet.net [212.69.63.245]
4 12 ms 11 ms 13 ms gi8-27.mpd01.lon02.atlas.cogentco.com [149.6.148.205]
5 12 ms 15 ms 14 ms te1-2.ccr01.lon02.atlas.cogentco.com [130.117.50.138]
6 15 ms 15 ms 11 ms te4-3.ccr01.lon01.atlas.cogentco.com [130.117.1.217]
7 12 ms 11 ms 11 ms te1-2.mpd01.lon01.atlas.cogentco.com [130.117.3.225]
8 124 ms 124 ms 125 ms ldn-b4-link.telia.net [213.248.70.237]
9 127 ms 125 ms 126 ms ldn-bb2-link.telia.net [80.91.254.21]
10 133 ms 132 ms 131 ms prs-bb2-link.telia.net [80.91.247.240]
11 165 ms 145 ms 144 ms ffm-bb2-link.telia.net [80.91.246.184]
which suggests to me you may have interleaving on.
I'll do a couple more, and Interleaving is definately off, my router is showing it as Fast:
--------------------------- ATU-R Info (annex A) ----------------------------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 4256000 bps US Actual Rate : 832000 bps
DS maximum Rate : 4256000 bps US maximum Rate : 832000 bps
DS Path Mode : Fast US Path Mode : Fast
NE Current Attenuation : 33.0 dB Cur SNR Margin : 12.0 dB
DS actual PSDM(C) : 00000000 US actual PSDM(R) : 00000000
ADSL Firmware Version : E.38.2.23
-------------------------------- ATU-C Info ---------------------------------
Also one of my guildmates who is also with IDNet is having the exact same issue as me, very high ping to our server.
That's a slow hop to IDNet, then. :(
Quote from: Lance on Oct 10, 2010, 23:06:55
Netn00b - if this is your second d/c this week, the first must have been BT working at your local exchange.
Niall, if it is important, you could tether your iPhone to the pc to share the data connection.
See now, this is the logic I need! That hadn't even occurred to me! Bleedin' ell :D
Tracing route to ffm-bb2-link.telia.net [80.91.246.184]
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms homeportal [192.168.1.254]
2 1 ms 47 ms 44 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 45 ms 44 ms 45 ms telehouse-gw5-e4-400.idnet.net [212.69.63.245]
4 45 ms 44 ms 45 ms gi8-27.mpd01.lon02.atlas.cogentco.com [149.6.148.205]
5 44 ms 44 ms 44 ms te1-2.ccr02.lon02.atlas.cogentco.com [130.117.50.117]
6 45 ms 44 ms 45 ms te8-3.ccr01.lon01.atlas.cogentco.com [130.117.0.61]
7 44 ms * 45 ms te2-2.mpd01.lon01.atlas.cogentco.com [130.117.1.74]
8 183 ms 156 ms 157 ms ldn-b4-link.telia.net [213.248.70.237]
9 * 156 ms 218 ms ldn-bb2-link.telia.net [80.91.251.14]
10 164 ms 170 ms 186 ms prs-bb2-link.telia.net [80.91.247.240]
11 175 ms 378 ms 242 ms ffm-bb2-link.telia.net [80.91.246.184]
Trace complete.
Telia are notoriously poo. I've had nightmare problems with them with two different ISPs and I know others on cable and other ISPs that have the same issue.
Emailed Support with my tracert, hopefully they can get it sorted :)
Tracing route to 213-248-127-130.customer.teliacarrier.com [213.248.127.130]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms 192.168.0.1
2 39 ms 36 ms 35 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 37 ms 35 ms 35 ms telehouse-gw5-e4-400.idnet.net [212.69.63.245]
4 40 ms 33 ms 33 ms gi8-27.mpd01.lon02.atlas.cogentco.com [149.6.148
.205]
5 34 ms 36 ms 35 ms te1-2.ccr01.lon02.atlas.cogentco.com [130.117.50
.138]
6 36 ms 38 ms 38 ms te4-2.mpd02.lon01.atlas.cogentco.com [130.117.1.
18]
7 36 ms 39 ms 37 ms vl3493.mpd01.lon01.atlas.cogentco.com [130.117.2
.17]
8 150 ms 154 ms * ldn-b4-link.telia.net [213.248.70.237]
9 147 ms 145 ms 146 ms ldn-bb2-link.telia.net [80.91.254.21]
10 181 ms 155 ms 153 ms prs-bb1-link.telia.net [80.91.247.6]
11 165 ms 164 ms 162 ms ffm-bb2-link.telia.net [80.91.246.182]
12 209 ms 167 ms 164 ms ffm-b10-link.telia.net [80.91.247.185]
We had this before, it's routing from cogentco to telia, and Blizzard will tell us that it's IDnet that needs to whack the peers to get this sorted out.
Noticing the same thing on gameservers for steam games, connection to telia starts at 130+ ms.
4 20 ms 19 ms 20 ms gi8-27.mpd01.lon02.atlas.cogentco.com [149.6.148
.205]
5 20 ms 20 ms 19 ms te1-2.ccr01.lon02.atlas.cogentco.com [130.117.50
.138]
6 20 ms 19 ms 20 ms te4-2.mpd02.lon01.atlas.cogentco.com [130.117.1.
18]
7 33 ms 20 ms 20 ms vl3493.mpd01.lon01.atlas.cogentco.com [130.117.2
.17]
8 * 133 ms 132 ms ldn-b4-link.telia.net [213.248.70.237]
9 132 ms 132 ms * ldn-bb2-link.telia.net [80.91.251.14]
Presuming that ldn-bb2-link.telia.net stands for telia in london in which case it should be 20 ms and not 130
Can you advise of the URL/IP you are using and I'll run a trace from here to see if the problem is beyond IDNet?
Telia does have a rather poor reputation but since the outage latency into Telia has shot up. My current in-game latency is reading 870ms. I'll do a trace route when I've finished raiding. For the record no one in my group of 25 players is reporting anything higher than 130ms.
Tracing route to ffm-bb2-link.telia.net [80.91.246.184]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Vigor.router [192.168.1.1]
2 29 ms 29 ms 29 ms lns2.uan.thn.uk.murphx.net [89.145.254.70]
3 29 ms 29 ms 29 ms uan-er1.uan.thn.uk.murphx.net [89.145.254.65]
4 30 ms 31 ms 29 ms ge2-6-1.cr1.core.thn.uk.murphx.net [89.145.254.161]
5 29 ms 29 ms 30 ms ge0-0-1.tr1.core.thn.uk.murphx.net [89.145.254.130]
6 30 ms 31 ms 32 ms xe-11-2-0-18.lon10.ip4.tinet.net [213.200.77.9]
7 31 ms 29 ms 67 ms xe-4-2-0.lon21.ip4.tinet.net [89.149.185.237]
8 30 ms 29 ms 29 ms 213.200.78.238
9 32 ms 31 ms 29 ms ldn-bb2-link.telia.net [80.91.247.89]
10 37 ms 38 ms 36 ms prs-bb2-link.telia.net [80.91.247.240]
11 65 ms 46 ms 61 ms ffm-bb2-link.telia.net [80.91.246.184]
from an LLU line
In case it helps here's a trace to the IP mentioned earlier in the thread
Tracing route to ffm-bb2-link.telia.net [80.91.246.184]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 23 ms 23 ms 22 ms losubs.subs.dsl2.th-lon.zen.net.uk [62.3.84.21]
3 23 ms 22 ms 22 ms ae0-114.cr1.th-lon.zen.net.net [62.3.84.185]
4 23 ms 22 ms 23 ms sl-gw23-lon-11-1-0.sprintlink.net [82.195.189.65
]
5 23 ms 22 ms 22 ms sl-bb22-lon-9-0-0.sprintlink.net [213.206.128.60
]
6 30 ms 30 ms 29 ms ldn-b4-link.telia.net [80.239.193.97]
7 42 ms 29 ms 137 ms ldn-bb2-link.telia.net [80.91.249.133]
8 30 ms 29 ms 125 ms prs-bb2-link.telia.net [80.91.247.240]
9 49 ms 44 ms 43 ms ffm-bb2-link.telia.net [80.91.246.184]
Trace complete.
Simon reset my line a few days ago because the black magic had stopped working on it and it rose from the ashes with a stable and usable 5+ meg connection... but as you can see from my tracert above (twice as bad as the worst you guys can come up with) last night's shenanigans have sent that right into the pooper again.
Have a laugh on me....
(http://speed.io/backend/result/35610689?pID=project1)
Well I'm kind of at a loss what to do, had a reply from Support saying that the outage wont have caused the latency and that Telia will probably spot it and get it sorted themselves. Just seems like I'm being fobbed off.
Quote from: Kareha on Oct 11, 2010, 20:52:51
Well I'm kind of at a loss what to do, had a reply from Support saying that the outage wont have caused the latency and that Telia will probably spot it and get it sorted themselves. Just seems like I'm being fobbed off.
The reported problem would not have anything to do with Telia, Mitch's tracert from a Zen account shows lag so it is outside IDNet.
Such is the way off the internet. Travelling from London to Glasgow, and getting stuck in the middle, no point blaming London Borough Council, or those friendly Glaswegians.
Tracing route to 213-248-127-130.customer.teliacarrier.com [213.248.127.130]
over a maximum of 30 hops:
1 2 ms <1 ms 3 ms 192.168.0.1
2 27 ms 28 ms 26 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 27 ms 28 ms 29 ms telehouse-gw5-e4-400.idnet.net [212.69.63.245]
4 233 ms 37 ms 220 ms gi8-27.mpd01.lon02.atlas.cogentco.com [149.6.148
.205]
5 27 ms 26 ms 27 ms te1-2.ccr01.lon02.atlas.cogentco.com [130.117.50
.138]
6 47 ms 30 ms 27 ms te4-2.mpd02.lon01.atlas.cogentco.com [130.117.1.
18]
7 * 27 ms 26 ms vl3493.mpd01.lon01.atlas.cogentco.com [130.117.2
.17]
8 142 ms 143 ms 146 ms ldn-b4-link.telia.net [213.248.70.237]
9 141 ms 144 ms 139 ms ldn-bb2-link.telia.net [80.91.250.238]
10 147 ms * 147 ms prs-bb2-link.telia.net [80.91.247.240]
11 156 ms 156 ms 159 ms ffm-bb1-link.telia.net [80.91.246.208]
12 157 ms 157 ms 157 ms ffm-b10-link.telia.net [80.91.251.126]
Ignoring the anomalies, there's a very definite issue, and the blue response we had last time was "Please ask your ISP to speak to their peers"
PCTech's peer (Sprintlink) is displaying no such issues, ours (Cogentco) is, that's where your issue is.
Anything on what happened around midnight today on the 12th? I lost PPP at 00:08am and had auth failures, I started to think the hostlinks went down again. Gave up waiting by 2am and it was back online when I woke up this morning.
Sounds like BT exchange work to me - its typical timing for it.
I'd agree.
It probably was since I'm the only one to mention the downtime, thanks :)
I also lost both my connections last night but around 30 minutes earlier than you. I'm on the Southgate exchange for reference.