IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: Monk on Oct 09, 2010, 11:06:32

Title: internet down every morning
Post by: Monk on Oct 09, 2010, 11:06:32
My internet has been down every single morning since Thursday. No idea when it comes on as I'm at work. Today the same thing happened only to be back at 11am. The problem has been happening for a while though and to have the internet first thing in the morning since Monday to Wednesday was a bonus. I thought it was linked to the problems a few weeks ago but it's creeping back in. No problems with the router detected, just a message stating that no information is being sent from the server or something to this effect. What is going on? Anybody else having the same problem?
Title: Re: internet down every morning
Post by: Steve on Oct 09, 2010, 11:32:45
It sounds like one for support if the connection is down for a period of time unless the router's playing up.
Title: Re: internet down every morning
Post by: Rik on Oct 09, 2010, 12:15:16
It might be worth running Routerstats to see exactly when it drops. If the timing is regular, look for any electrical devices switching on.
Title: Re: internet down every morning
Post by: klipp on Oct 09, 2010, 12:53:59
I had a similar problem but at night instead.  Typically 9~10pm it would start and magically fix itself by the next morning.  A change of router fixed the problem for me.
Title: Re: internet down every morning
Post by: Monk on Oct 09, 2010, 19:11:12

I hope this is what I am being asked for. :-\ Any idea if these look good/bad?
Will probably contact support and ask them to have a look at the problem.
Thank you for replying to my post.

ADSL Link Downstream Upstream
Connection Speed 7616 kbps 448 kbps
Line Attenuation 32 db 9.5 db
Noise Margin 7 db 26db
Title: Re: internet down every morning
Post by: Steve on Oct 09, 2010, 20:19:08
The router stats look good!
Title: Re: internet down every morning
Post by: Lance on Oct 09, 2010, 20:33:00
I agree. They show that interleaving is on but unless you're a gamer the increased latency won't be a problem. The noise margin is good too.
Title: Re: internet down every morning
Post by: Monk on Oct 09, 2010, 22:10:31
Thanks. I guess it's time to contact support.