I have a strange software installation problem, I've just upgraded to the latest version of PaintShop Pro Photo, I'm running the installer and it tells me it's configuring directX which lasts for about 40 seconds, then I get the screen below about the installation failing to complete.
I've tried disabling everything I can think of without success. There seems to be no way that it's going to install on this PC so in desperation I tried installing it on my other PC which it did with no problem! :wall: why the hell won't it install on the first MC? they're both running Win 7 64bit with exactly the same security software running on both. :stars: :dunno:
Different DirectX versions, Ray?
Anything in the event log?
Try turning off the security software.
No same versions, Rik, part of it's installation seems to be to check and update directx and that seems to be where it's failing, it's almost as though something is blocking it's access to it. :-\
What Steve said, Ray? I take it that rights are the same on both machines?
Quote from: Glenn on Sep 23, 2010, 17:14:25
Anything in the event log?
Nothing that I can see, Glenn.
Quote from: Rik on Sep 23, 2010, 17:19:50
What Steve said, Ray? I take it that rights are the same on both machines?
Tried that, Rik, rights are the same on both, running as an Administrator.
Is the DirectX up to date on the PC? or is i trying to install from the CD?
It's up to date on the PC, the programme install is from a downloaded copy not a CD, Glenn.
Are there any differences you can identify between the machines, Ray, eg graphics card?
http://forum.corel.com/EN/viewtopic.php?f=56&t=38719&start=0
Trouble is I don't think you get that far?
Quote from: Rik on Sep 23, 2010, 17:31:25
Are there any differences you can identify between the machines, Ray, eg graphics card?
They are different graphics cards, Rik, but I've even tried swapping them over to no avail, the only other difference is the MC it's installed successfully on has a quad core cpu and the other one is a core 2 duo, both Intel.
Quote from: Steve on Sep 23, 2010, 17:34:14
http://forum.corel.com/EN/viewtopic.php?f=56&t=38719&start=0
Trouble is I don't think you get that far?
I don't unfortunately, Steve. :)
I wouldn't have thought that cores would make a difference for DirectX, Ray. Could it be a BIOS issue?
Quote from: Rik on Sep 23, 2010, 17:38:53
I wouldn't have thought that cores would make a difference for DirectX, Ray. Could it be a BIOS issue?
I wouldn't either, Rik, I've always thought that directx relates mainly to the graphics and audio systems.
Me too, Ray, but I'm running out of ideas. :(
Other than turning of all security software including your AV & firewall, running the installer as an administrator and checking that DirectX is the latest version I can't think of any way around it and it sounds like you've done all of that.
Could you try another method of directx up date
Go to the Microsoft website and see if there is an update to Direct x 9c I think its Bi Monthly the update, there was one recently.
I know its a strange suggestion but try copying the disk contents to a folder on your desktop and running from there.
Quote from: pctech on Sep 23, 2010, 20:03:36
I kjnow its a strange suggestion but try copying the disk contents to a folder on your desktop and running from there.
A good suggestion for your 3000th post ;D
;D
Well there seems to be something wrong with DirectX on this MC. I've just downloaded and tried to install the latest update and it fails to install with the error message below: -
Quote from: pctech on Sep 23, 2010, 20:03:36
I know its a strange suggestion but try copying the disk contents to a folder on your desktop and running from there.
thanks, Mitch, but that's the way I'm trying to install it, there's definitely something wrong with the DirectX installation on this PC, it's not allowing the update to complete for some reason.
Congratulations on your 3000th post, :karma: and :welldone:
What do the log files say?
Interesting problem Ray
Only other thing I can suggest just now (as my brain is getting a bit tired which must mean its nearly home time) is an msconfig to shut down all background services and then install.
Quote from: Glenn on Sep 23, 2010, 20:51:09
What do the log files say?
This is from the last attempt error log, Glenn, strange thing is if I run the dxwebsetup version it tells me all files are up to date or newer than the ones it's going to download. ???
the log file is from the full downloaded directx_jun2010_redist.exe package.
I see it becoming a choice between leaving it running on my other PC or doing a format and full reinstall on my main PC. :(
--------------------
[09/23/10 22:20:04] module: dxupdate(Jun 2 2010), file: dxupdate.cpp, line: 2176, function: ExecuteCab
Failed API: SetupIterateCabinet()
Error: (5) - Access is denied.
Unable to iterate through C:\Users\RAYCOL~1\AppData\Local\Temp\DXC525.tmp\MDX_1.0.2910.0_x86.cab. The file may be damaged.
--------------------
[09/23/10 22:20:04] module: dxupdate(Jun 2 2010), file: dxupdate.cpp, line: 5763, function: DirectXUpdateInstallPlugIn
ExecuteCab() failed.
--------------------
[09/23/10 22:20:04] module: dxupdate(Jun 2 2010), file: dxupdate.cpp, line: 5725, function: DirectXUpdateInstallPlugIn
Failed API: SetupIterateCabinet()
Error: (5) - Access is denied.
Unable to iterate through C:\Users\RAYCOL~1\Desktop\DIRECT~1\Apr2006_MDX1_x86.cab. The file may be damaged.
--------------------
[09/23/10 22:20:05] module: dsetup32(Jun 2 2010), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn
DirectXUpdateInstallPlugIn() failed.
--------------------
[09/23/10 22:20:05] module: dsetup32(Jun 2 2010), file: setup.cpp, line: 1723, function: CSetup::SetupForDirectX
InstallPlugIn() failed.
The last post of this thread may be useful
http://www.windowskb.com/Uwe/Forum.aspx/windows-vista-games/2627/Cannot-Install-DirectX
Essentially I think it's clearing out temp files and running dxwebsetup again, the assumption being that the web setup is not reloading files that are all ready present
1. navigate to \Windows\System32\directx\ or \Windows\SysWow64\directx
if you have vista x64.
2. Click on "organise" file menu, then "folder and search options" then
in the "View" tab check "show hidden files and folders" and then "ok"
3. websetup folder will be visible now. go in there and delete all
contents.
4. run "dxwebsetup" again. and unless your unlucky enough to have a
glitch in your download again, all should be fine.
Thanks , Steve, I've just had a look at this directory it exists but is empty, I've also done a cleanup of the drive to get rid of any temp. files etc. it's made no difference though.
If the folder is empty, either rename or remove it, then try again.
Oops did not see this part forget what I said. I did have this issue once before it was a corrupt direct x download, a few weeks later it installed fine, can you get a friend to try it out on their machine?
Did you clear or rename the temp folder mentioned in the error log?
Quote from: Glenn on Sep 24, 2010, 09:15:38
If the folder is empty, either rename or remove it, then try again.
Tried that, Glenn, still no go. :(
That leaves the 'stand on one leg whilst whistling Dixie' method, Ray. ;)
To uninstall Directx 11 To do this, open the Registry Editor by running Regedit from Start > Run. Next, navigate to the following registry key.
HKEY_LOCAL_MACHINE\Software\Microsoft\DirectX. Delete this DirectX folder, exit the Registry Editor and restart your PC.
Create a restore point first or ensure you have a working WHS backup.
Well I've just tried installing the programme under diagnostic start up with only MS services running, still no go, I've also run the latest directx update package on my other win 7 machine and it runs to completion with no errors. :shake:
Looks like my main MC needs a vanilla reinstall, something is obviously borked in the OS and is not allowing the DirectX install to complete. :(
More work :(
Quote from: Ray on Sep 24, 2010, 14:10:38
Well I've just tried installing the programme under diagnostic start up with only MS services running, still no go, I've also run the latest directx update package on my other win 7 machine and it runs to completion with no errors. :shake:
Looks like my main MC needs a vanilla reinstall, something is obviously borked in the OS and is not allowing the DirectX install to complete. :(
Have you tried Glenn's suggestion, Ray?
Trouble is the time already spent is probably not now much different than a full install, I realise the additional software install takes most of the time but a Windows 7 install these days is in the order of 20-30 mins.
Quote from: Rik on Sep 24, 2010, 14:42:57
Have you tried Glenn's suggestion, Ray?
Yes, Rik, made no difference, the only way I've found on this MC to get the DirectX install to complete is by booting into safe mode, which is no help to installing the Paintshop programme as the windows installer service wont run in safe mode. :bawl:
Quote from: Steve on Sep 24, 2010, 14:46:09
Trouble is the time already spent is probably not now much different than a full install, I realise the additional software install takes most of the time but a Windows 7 install these days is in the order of 20-30 mins.
Your quite right, Steve, I've spent a fair bit of time on it over the last couple of days, I'm going to go for a fresh install. I've just found out what files I need to copy over to prevent having to re activate Windows, details available
here (http://www.mydigitallife.info/2009/09/24/how-to-backup-and-restore-windows-7-and-server-2008-r2-activation-status-activate-offline-on-reinstall/) if any one needs to reinstall Win 7.
What about chkdsc /scannow or running the Win7 DVD and looking at repair?
I've tried both, Dorset, now done a new install of the OS and Paintshop Pro has installed with no problems. :yes:
Windows can make you work hard. :(
Indeed, Rik, perhaps I'll learn one day not to mess about and just reinstall, it works out quicker most times. :P ;)
Sadly, that's very true, Ray.
I've finally found the culprit that was causing my directx installs to fail this morning, it was the Nikon software for my DSLR. :slap:
Great. ::) How did you track it down, Ray?
By chance really, Rik, I had another application to install this morning that used the direcx installer as part of it's routine and it failed with the same error, as it had worked previously and I'd only installed the Nikon software after this.
I then thought it's a fair chance the Nikon software was the cause so I removed it, and tried installing the software that used the directx package again and lo and behold it worked. :)
Bummer. Is there an update available from the Nikon site?
No, Rik, I was using the latest versions.
Might be worth seeing if Nikon have any suggestions, other than installing their software last...
I'll probably leave it off, Rik, I can download photos from the camera with other image editing software anyway.
Just copy them from the directory on the card.