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Technical News & Discussion => Apple News & Discussion => Topic started by: Simon on Sep 22, 2010, 20:57:17

Title: Apple hits all-time high in PC satisfaction survey
Post by: Simon on Sep 22, 2010, 20:57:17
Consumer satisfaction with PCs has hit an all-time high, lead by Apple.

The computer industry had an overall satisfaction rating of 78 out of 100, up 4% from last year, according to the American Consumer Satisfaction Index (ACSI), which annually ranks US consumer happiness across a variety of products.

Apple leads the way for the seventh straight year, adding 2% to its score of 86 points - its highest score yet, up 11 points from a decade ago. That score is nine points ahead of any other computer firm in the ranking, the ACSI noted.

"No other company in the ACSI has as formidable a lead within its own industry," ACSI said. "Innovation and product diversification, along with strong customer service, have long been at the center of Apple's success."

Read more: http://www.pcpro.co.uk/news/361354/apple-hits-all-time-high-in-pc-satisfaction-survey
Title: Re: Apple hits all-time high in PC satisfaction survey
Post by: Steve on Sep 22, 2010, 22:18:00
Thanks for that Simon, I did read it the full data is here (http://www.theacsi.org/index.php?option=com_content&task=view&id=210&Itemid=222) I think most people are pretty happy with their computers
Title: Re: Apple hits all-time high in PC satisfaction survey
Post by: Rik on Sep 23, 2010, 08:53:50
I'm in a foul mood with mine, it's making me do all the typing. ;)
Title: Re: Apple hits all-time high in PC satisfaction survey
Post by: Steve on Sep 23, 2010, 08:57:40
 ;D

I did wonder whether it was a Windows 7 effect that's brought the others up
Title: Re: Apple hits all-time high in PC satisfaction survey
Post by: Rik on Sep 23, 2010, 09:00:15
It's the only possible explanation I think, Steve.