IDNetters Forums

Over the last couple of days while my ADSL2+ has been settling in I've been getting crazy results from the bt speedtester (see below). Is this just me? If so, what might be the problem.

e.g.  Last night it told me:
Download speed - 8251 Kbps
DSL Connection Rate - 3456 Kbps
IP Profile - 5000 Kbps
Upload speed - 714 Kbps
Upstream IP profile - 448 Kbps

Can download speed really be about twice the connection speed??

less than a minute later my router was telling me:
Up speed - 12755000
Down speed - 1106000
SNR (down) - 14
Loop Att - 29

Today, a few mins ago it gave me:
Download speed - 9998 Kbps
DSL Connection Rate - no number given
IP Profile - 38717 Kbps
Upload speed - 629 Kbps
Upstream IP profile - 10000 Kbps

The router is still giving the same stats as above except SNR is now 15.

Of course, bearing in mind the almost incoherently abysmal standard of English on the site, the lack of functionality isn't too surprising.
(although I was amused by "represent the ratio while sententiously passing...").

Sean

It's a bit bent out of shape, Sean - it reported that I was downloading faster than my profile, and that my sync speed was 1.5M lower than my actual sync speed last time I used it. I generally ignore it unless there seems to be a line problem, when it's the only test that counts.

I've just run a test and the results look completely normal (and correct). It seems its not completely broken for everyone!

Works OK for me as well.

Download speedachieved during the test was - 5153 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Quote from: Rik on Sep 16, 2010, 12:05:36
I generally ignore it unless there seems to be a line problem, when it's the only test that counts.

Yes,  it's the only test that bt will accept if there is a line problem, so it's rather sad that the results it gives can be pretty meaningless.

As a follow-on question...
Sometimes (as on the two occasions above) it gives me the choice of going on to a third test which requires changing the login settings on the router. However, I've not gone on to do that as I'm concerned it will cause a disconnect and might mess up the the 10 day "training period" of my ADSL2+ connection. Is my concern valid?

Thanks,

Sean

It is, imo. It usually only offers that test if there's an error count on the line. The only time I've seen it was this week with the Stepney Green outage, which was causing massive packet loss across the country.

No-one has ever given me a definitive answer on whether there is one BT tester, or several sites which you may be routed to for geographical or network reasons. I suspect the latter because, in the past, I've had a perfect result when others have been seeing anomalies. :dunno:

Not sure whether this helps but an IP lookup resolves to BTnet OSS (Operational Support System) so might be in London

Is that constant, Mitch. I suppose the other possibility is that there's a bunch of servers and they're not all running the same version of the tester.  :dunno:

When I've run it yes but you are right it could just mean an IP range

theres some thing wrong with it isnt there.I just tried and D/L showed as less than half what I normally get and U/L was the same.actual speed was slightly down.Router is showing as normal and I also got the option for a third test.


Try any other speed tester and I get the normal results for me

(http://www.speedtest.net/result/955581281.png) (http://www.speedtest.net)

:dunno:   good old BT  

The only people who say that, Baz, are those who don't know the company. ;D

Who wants to start the BT Eradication Society?

it may have come over wrong then Rik,also I couldnt find the sarcastic smilie

 ;D

[oops! - I think I probably put this in the wrong forum and it should be in Brodband New & Discussion - sorry, slip of the mouse!]

Anyway, just done another bt test....
Download speed - 9973 Kbps
DSL Connection Rate - 12752 Kbps
IP Profile - 2500 Kbps
Upload speed - 697 Kbps
Upstream IP profile - 1104 Kbps

Apart from the IP Profile, it's not quite so silly now. (I think IP profile is a random number generator!)
Router says I'm connected at 12755 Kbps, with SNR = 15 and Att 29, Pretty much as it has been for the last 36 hours.

Don't get me going about BT - with my previous ISP I was off line completely for 17 days and 22 hours because for 10 days BT wouldn't accept there was a fault at the exchange. Even then it took a couple more days to send an engineer to the exchange. When he found the card was faulty it took them some more days to fix because (they said) they had no spare cards in stock.

Sean

You have now. ;)

I know how you feel about BT, I was offline for 10 days because they swore I was in sync when I didn't even have a router connected to the line. Turned out to be a faulty line card.  :mad:

so if you thought you had a bad fault or simliar and told your ISP,gave them the only test result that BT will accept....their own, would you benefit     ;D

Ultimately, Baz. How ultimately depends on BT. ;D

 :D  sounds right 

Quote from: Baz on Sep 17, 2010, 15:31:55the only test result that BT will accept....their own, would you benefit     ;D

It gives them one less thing to argue about :evil:

People sometimes complain that their IP profile doesn't change quickly enough to match increased connection rate. Well, in the past 24 hours the bt tester has given me the following values:
download speed     connection rate    IP Profile
11452                   576                    11000
9999                    12444                 13000
10884                  12444                 10000
9434                    12444                  3000

From these stats and those in my first post in this thread (for the 24 hours before that), the IP profile seems to be changing in both directions pretty quickly. I thought it wasn't possible to get download speeds greater than connection rates or download speeds three times the IP profile?

The router has been rock solid for about 3 days with connection rates between 12444 and 12755,  SNR around 15, and Loop Att between 29 and 31. The only disconnects (according to my router) have been at around 6.30am , which I was told was the BT equipment doing a re-synch.

Now obviously the speeds are good (though I'm sure I could get better if the SNR hadn't been stuck at 15) but I'm a bit concerned that the occasional silly values for IP profile and connection rate might indicate a fault with the card in the exchange and maybe that fault, rather than any real noise, made my SNR jump from 7 to 27 overnight just a few hours after being upgraded to ADSL2+

The 10 day 'training period' will be over on Sunday morning. Will it then be okay to temporarlily disconnect while I upgrade my router firmware? If the SNR is still stuck on 15 at that time, will that be its default position unless I can get it changed manually?

Sean

Hi Sean

The BT tester does sometimes appear to be a work of fantasy rather than a useful tool, but rapid changes in profile should follow a major change in sync rate.

You'll be safe to upgrade the firmware tomorrow. Target noise margin will only reset if IDNet can do it manually, or you wait 14 days with a constant, error-free connection, when it will drop by 3db, repeating every 14 days until you reach 6db or the line becomes unstable.

Quote from: Rik on Sep 18, 2010, 11:03:08when it will should drop by 3db

Corrected that for you :(

 ;D

Thanks, Bill. ;)

Quote from: Rik on Sep 18, 2010, 11:03:08
The BT tester does sometimes appear to be a work of fantasy rather than a useful tool

It's a pity, because if BT were to put a bit of effort into it, it could easily be a very useful diagnostic tool.

First job of course would be to give it to a proper programmer instead of a 16 year old kiddie on work experience, but as it's the easiest way to find out your IP profile it shouldn't be too much problem to provide other information as well. Target SNR, whether you're on a banded profile (and why), maybe a bit of connection history and some sort of comment about line quality (eg what sort of percentage the error rate is of the value where the DLM will take action).

Could save a lot of BT's time if those figures were available, and sites like this and tbb (not to mention the ISP) had a useful basis to help users with problems.

I can understand they don't want their servers taken up with speed tests, so if they got it working properly I wouldn't even mind if they increased the current one hour between tests to two hours!

I agree, Bill, but BT seem to want to veil the whole process in secrecy. Possibly, they fear that making the data available to people who don't understand it will only increase problems for ISPs?

I thought of that as a possibility, but I think firm evidence that BT care much about ISPs' problems anyway is a bit lacking :P

The extra info could be hidden behind a "Use only on ISP instructions" checkbox on the login page...

Trouble is, people wouldn't be able to resist, Bill.

I just got this

Download speedachieved during the test was - 6560 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8118 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 11.08:23.53:65.38 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

2. Upstream Test: -provides background information.

   Upload Speed
   0 Kbps
   
0 Kbps   888 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 0 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps



so no upload speed  :)       never used to get an upload speed test before  :dunno:

its weird at the moment isnt it.I only need to put in my phone number and it works.

It's being changed, and broken, at the moment, Baz. :shake:

Quote from: Bill on Sep 18, 2010, 12:49:18
I thought of that as a possibility, but I think firm evidence that BT care much about ISPs' problems anyway is a bit lacking :P

The extra info could be hidden behind a "Use only on ISP instructions" checkbox on the login page...

Not sure whether IDNET provide the info but I have a line data option on the customer portal panel which shows the last 10 resync events and when the Run Mode (fastpath/interleaved) changes either as a result of manual or automatic change but does depend on BT feeding the info directly into it.

This kind of info Bill mentions would be useful in a portal for tech savvy users.

I've not been able to use the bt speedtester since I joined idnet (adsl) I could before with previous isp's, luckily my speed seems ok

What problems are you having?

My BT speedtest never gets past the Checking User details screen... it just sits there forever.. I only know its been a problem for the last week and have checked for the obvious (eg. firewalls), and the same occurs on another pc on my lan too.  Have also tried Opera, Firefox and IE, same issue on all.

Anyone else getting this issue?

It still passes through without asking for anything but the phone number for me.

Same here, but many people see what you do, Gyruss. I can only put it down to time of day or, perhaps, AV software in use. You are running the latest Java I take it?

Yes, latest JAVA, and checked to ensure no firewall hits from the IP shown in the bt speed test too.  It sits there awaiting response from the IP shown in the bottom left hand corner.

When the 'upgrades' were done the other sunday and everyone had problems with DNS etc, and there was talk of routing tables with issues, i've not been able to do a speedtest since then.. so i'm wondering if the upgrade(s) are part of the problem? (yes i know its pure coincidence, but nevertheless its worth mentioning)

In another post i've made too, i'm not able to download the latest world of warcraft patch using the blizzard updater too, its just sat there doing absolutely nothing, which is wierd, it usually does something at least.   

I don't think the upgrades can be part of the problem, as they would affect everyone. Try running traces to both sites and see what you get.

Ah the BT speed test. Two weeks ago I needed to put in my phone number and login details. Last week it was just the phone number. This week I enter the phone number and like gyruss, it just sits there mocking me  ;D

I think they're tweaking it, Zap. ;)

Quote from: zappaDPJ on Sep 20, 2010, 10:31:40
Ah the BT speed test. Two weeks ago I needed to put in my phone number and login details. Last week it was just the phone number. This week I enter the phone number and like gyruss, it just sits there mocking me  ;D

Yep at exactly the same point as me for sure.  At least its not just 1 machine, if its more than 1 then its outside of our pc and network and thats a small comfort i suppose.

Very small. :(

Between a tadge(tad) and smidgeon I would think :)

It would have to be a generous tad. ;D

It's been over a week now since I started getting impossible results (first post in thread) from the bt speedtester.  And still most tests I do come up with impossible results - e.g. last night it claimed that my download speed (11793 Kbps) was much bigger than my connection rate (2268 Kbps) while my IP profile was (allegedly!) 10000 Kbps.

Again this morning it told me that my download speed (10052 Kbps) is even much more biggerer than my connection rate (576 Kbps) while my IP profile is still (allegedly!) 10000 Kbps. On both occasions my router stats have been the same - it says it's connected at 13624 Kbps, SNR 14 and Loop Att 23.

ISTM that either the bt tester is still broken and useless or that the card in my exchange is faulty and sending false information to BT.

If the tester has been broken for so long, I wonder if BT even know about it?

Is there any contact email address for the bt test site so I can complain? Or shall I contact IDNet support and ask them to complain to BT about it?

Sean

I'd suggest going through IDNet, Sean, they may be able to see some reason for what;s happening and, if not, they are better placed to get a response from BT for you. It is a curate's egg at them moment, though, it works or it doesn't, it gives sensible results or it doesn't. It has the feel of something coded by a bored financial controller one Friday afternoon as a first exercise in programming. ;)

Thanks Rik,

I've sent an email to IDnet support. Hopefully they can find out from bt what's going on.
In the past 24 hours 4 out of 4 tests have come up with impossible numbers.

BT may have hired useless code writers, but they they might at least have had the pages checked by someone who speaks English. There are so many errors, but one is funnier than all the others:
"represent the ratio while sententiously passing..."
Definition of sententious:- given to moralising in a pompous or affected manner.

Mmmm maybe they meant "sequentially passing"??
Or are BT really moralising in a pompous or affected manner?   :)

Sean

I just got this one.Best profile ever   :laugh:

Download speed achieved during the test was - 6562 Kbps
For your connection, the acceptable range of speeds is 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :5984 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 13000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 20.98:24.1:54.92 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

2. Upstream Test: -provides background information.

   Upload Speed
   0 Kbps
   
0 Kbps   448 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 0 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps


:dunno: :dunno:    :laugh:

Quote from: SSK on Sep 20, 2010, 15:51:15
Or are BT really moralising in a pompous or affected manner?   :)

I'd spotted that one, Sean, I think it tells us all we need to know about BT. ;)

About as borked as it can get, Baz. :(

Just had a reply from IDNet support:
QUOTE
BT were carrying out work on the BT
speedtester however the changes they have implemented are working fine
for customers using the test tool at the moment. The relevant part of
your test is the throughput rate of which is reporting correctly.
UNQUOTE

I sent figures with my email to IDNet support, showing that the tester was still not working properly as recently as about 1.5 hours ago. Despite those numbers, they think it's still working fine as long as throughput is reorted correctly, even though connection rate figures are meaningless. If it doesn't matter that the connection rate and profile figures are useless, why bother having them as part of the test report?

So far I've been with IDNet for only 10 days and after 4 emails to them (one of which never received any response at all) I'm already disappointed with the standard of support. Thank heavens it's only a 1 month contract!

Sean

I think there's been a breakdown in communication. What IDNet were trying to tell you was that the important figure in your test results was the throughput. That bit of the tester is working fine. The other aspects of the tester have been reported to BT, and IDNet will keep an eye on them till they're fixed. The email to which they did not respond was one reporting speed during a period when they had asked you to monitor your speeds for 72 hours, so it was just added to the 'evidence' pile that was collected during that time as they could make no useful reply until they had all the data. The major problem with your connection is the noise margin, and whilst they have had the banding removed from your profile, they can't do anything to reset the margin, the system will decide when and if it's ready to reduce it.

Hi Rik,

Thanks for your input and for helping to sort out the communication breakdown.

Quote from: Rik on Sep 20, 2010, 16:42:11
I think there's been a breakdown in communication. What IDNet were trying to tell you was that the important figure in your test results was the throughput. That bit of the tester is working fine.

IDNet no doubt have a means of knowing that the throughput part of the test result is indeed correct, but I don't. When I do a test and find some of the results are wrong, how do *I* know that the throughput part of the test is accurate? If I know that I can't trust some results (connection rate), how can I trust the others (throughput)?

I realise the problem with the tester isn't the fault of IDNet, but as long as the consumer (eg me) can't have any way of knowing what part of the test can be trusted, it seems disingenuous to claim it is 'fine'.

Quote
The email to which they did not respond was one reporting speed during a period when they had asked you to monitor your speeds for 72 hours, so it was just added to the 'evidence' pile that was collected during that time as they could make no useful reply until they had all the data.

I run my own business and always acknowledge receipt of an email from one of my customers even if I can't do anything to action it at the time. If I don't respond how do they know if I've received it? How long does it take to write something like:  "Thank you for your email. Unfortunately we cannot do anything until at least 72 hours of data have been collected."? It just seems like basic customer relations to me.  

Quote
The major problem with your connection is the noise margin, and whilst they have had the banding removed from your profile, they can't do anything to reset the margin, the system will decide when and if it's ready to reduce it.

As I'd sent an email asking for the banding to be removed, how long would it have taken for someone to send a short email to tell me when it had actually been removed? Again, to me it would seem to be basic customer relations - a little time and consideration makes a huge difference to the customer's perception of the company.

BTW - Some posts on uk.telecom.broadband have indicated that even when noise problems have been fixed it can take months (if at all) for the automated system to bring down the SNR and that ISPs can ask BT to reset it. Are those post incorrect?

Asuming no noise problems on my line, could you guesstimate how long it might take for the automated system to return the SNR to what it was before whatever mysterious 'event' triggered the banding?

I've had an excellent stable ADSL line for several years (6-7 dB SNR and loop att around 25-29 dB) and for the first 12 hours or so on ADSL2+ I had:-
Up Speed   1152000
Down Speed   18325000
SNR Margin   6
Loop Att.   27

So it's rather surprising and very disappointing to find that that suddenly overnight my line became so bad that it had to have first a banded profile and now an indefinite time on a much higher SNR.

Thanks again,

Sean
PS
After writing the above I just had an email from support saying thatbthey have asked BT to restart the training period so that within that period the SNR will be reset to 6 dB.
Thank youu to IDNet support!

QuoteI think they're tweaking it, Zap

I think they need a MUCH MUCH bigger hammer ;D

Quote from: SSK on Sep 20, 2010, 17:35:32
IDNet no doubt have a means of knowing that the throughput part of the test result is indeed correct, but I don't. When I do a test and find some of the results are wrong, how do *I* know that the throughput part of the test is accurate? If I know that I can't trust some results (connection rate), how can I trust the others (throughput)?

You don't, tbh, all you can then do is check against other results and see if there's a significant variation. The best method is to download a largeish file from a 'known good' server.

QuoteI realise the problem with the tester isn't the fault of IDNet, but as long as the consumer (eg me) can't have any way of knowing what part of the test can be trusted, it seems disingenuous to claim it is 'fine'.

They're only saying your throughput is OK from the test, they've already escalated the rest of the speedtester issues to BT.

QuoteIt just seems like basic customer relations to me.

I'm not really in a position to comment, but I was left with the impression you knew that they needed the 72 hours to pass, so the email was just added to your ticket without reply.

QuoteAs I'd sent an email asking for the banding to be removed, how long would it have taken for someone to send a short email to tell me when it had actually been removed? Again, to me it would seem to be basic customer relations - a little time and consideration makes a huge difference to the customer's perception of the company.

Unbanding is handled by BT and you will generally know before IDNet do when it's been done.

QuoteBTW - Some posts on uk.telecom.broadband have indicated that even when noise problems have been fixed it can take months (if at all) for the automated system to bring down the SNR and that ISPs can ask BT to reset it. Are those post incorrect?

As I understand it, Max connections can be reset but WBC/21CN cannot, the DLM is different (and more sensitive). That will be changing, as it did for Max, and ISPs will be able to reset parameters themselves.

QuoteAsuming no noise problems on my line, could you guesstimate how long it might take for the automated system to return the SNR to what it was before whatever mysterious 'event' triggered the banding?

About six weeks, if the line maintains sync and has no errors. Or they can be sneaky. ;)

QuoteSo it's rather surprising and very disappointing to find that that suddenly overnight my line became so bad that it had to have first a banded profile and now an indefinite time on a much higher SNR.

I quite understand your frustration, having been on the end of this situation myself. Unfortunately, BT are judge, jury and executioner and Ofcom shows no interest in making them improve their systems. :(

Quote from: Baz on Sep 20, 2010, 16:00:18
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes. seed the teaboy put into the random number generator  :evil:

 ;D

Thanks, Rik, for taking the time to explain things.

Apologies if I came across as being rather strident. I just felt frustrated and powerless with the situation apparently just being left in the hands of an uncaring BT.

Certainly there seems to have been misunderstandings between support and myself, perhaps partly because they thought I knew more than I actually did about how the system works. I'm a bit shocked (but not surprised) that BT (in their arrogance) don't tell the ISP when they have unbanded a profile.

Anyway, support managed to get BT to restart the 10 day training period about 14 hours ago and the resulting resync immediately gave these router stats
Down speed  19544332
SNR  5
Loop Att 23

The latest stats this morning show
Down speed  19544332
SNR  6
Loop Att 23

So unlike the first night after the upgrade to ADSL2+, it has remained stable and hopefully (fingers crossed, touch wood, etc) it will continue to do so.

As expected, the BT speedtester still gives some silly numbers for connection rate...
Download speed - 17681 Kbps
Connection rate - 2387 Kbps

Anyone want to place bets on how long it will take BT to fix the tester?  :)

Thanks again,

Sean

My money's on 2012. :) Glad things have improved, Sean. :thumb:

Is that so we can speedtest when the Olympics slows everything down?  ;D

:lol:

Many a true word spoken in jest, Lance...

I'm very happy with the situation as regards my connection now, but regarding bt tester, at the moment it looks like it can't even get the speed right... it seems to be considerably underestimating it.  So now I can't rely on the bt tester even for basic throughput speeds.

bt tester says 10791 Kbps
namesco says 15422 Kbps
speedtest.net says 1599 Kbps

bt tester also says the connection rate is 8125 Kbps

Regarding testing large files from a reliable server - can anyone recommend such a server?

Thanks,

Sean

so its the throughput rate that is correct eh?

Download speed achieved during the test was - 3611 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 5.42:32.6:61.98 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

2. Upstream Test: -provides background information.

   Upload Speed
   0 Kbps
   
0 Kbps   444 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 0 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps


mines looking great today then


one another tester I just got 7000+ 

Quote from: SSK on Sep 21, 2010, 15:46:24
Regarding testing large files from a reliable server - can anyone recommend such a server?

http://www.thinkbroadband.com/download/, Sean. :)

Quote from: Baz on Sep 21, 2010, 15:46:41
one another tester I just got 7000+ 

Shows you how borked the tester is, Baz.

 :laugh: :laugh: :laugh:

indeed.meant to say yesterday Rik, I like that word...borked.

Havent heard it for ages   ;D

I just feel it fits the tester, Baz. ;D

I quite like fubar too :)

 ;D :thumb:

Quote from: gyruss on Sep 21, 2010, 15:58:46
I quite like fubar too :)

well we could say that about the tester of late  ;D ;D



I use a  media player called Foobar  :thumb:

Sorry if I seem to be going on about this, but it occurs to me...
AIUI the IP profile is determined by the connection rate. So if the BT tester gives the wrong connection rate, doesn't that mean people could end up with a totally inappropriate IP profile?

For example, if my router says I'm syncing at 19544 Kbps the bt tester says connection rate is 3695 Kbps, (tonight's actual numbers) will the system put me onto a much too low IP profile?

Or does the connection rate reported by the bt speedtester not have anything to do with the rate that the system uses to calculate IP profile?

Kit

QuoteI think they're tweaking it, Zap

They've been tweaking it for months for me, luckily I don't have any problems. I've tempted fate now haven't I  >:D

Yes.  :evil:

Quote from: SSK on Sep 22, 2010, 23:10:33
Or does the connection rate reported by the bt speedtester not have anything to do with the rate that the system uses to calculate IP profile?

To judge by recent results, Kit, the information is coming from different parts of the system.

Just in case anyone is wondering how Sean became Kit...
No it's not a multiple personality disorder.
Kit is the nickname my family have for me and I'd just written an email to my brother so my brain was still in 'family' mode.

Apologies for any confusion.

Sean

I was wondering... ;)

is the tester still kapuutt??

i had another drop yesterday and got re synced at a better speed but the profile is lower than before and upload figures were showing as zero  :dunno: :dunno: :dunno: :dunno:

they were that daft I didnt even make a copy of them  :)

Its still kaput Baz, just tried to run a test as had a drop and resynch yesterday and it halted at the upload test saying there was a technical issue.

The tester works for me.

Just ran a BT Test 1830 worked ok for me.  :dunno:

Will give it another whirl

Seems to be working again now. they were probably tweaking it during office hours.

Quote from: pctech on Sep 28, 2010, 18:43:02
Seems to be working again now. they were probably tweaking it during office hours.

Depends on your definition of 'working'.  :)
In the past 24 hours I've done 3 tests. Presuming that throughput can't really be 3 times the IP profile (can it??), only one of tghe tests gave sensible numbers.

The last one (a few mins ago) gave this:
1. Best Effort Test:  -provides background information.
Download Speed
15575 Kbps
0 Kbps   7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 15575 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :17648 Kbps(DOWN-STREAM), 1160 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps

So throughput is 3 times the IP profile and is twice the Max achievable speed.  :P

'the acceptable range of speedsis 1000-7150 Kbps'
As my speed is not within this acceptabke range, should I complain?   ;D

Sean

It's not working for me today. It does return what looks like the correct download speed but it thinks I'm on ADSL and failed to produce any upload figures.

All I meant by working was that it progressed through the tests and gave me a fairly accurate reading based on comparison with other tests.

not getting anything out of the bt speedtester at all today.  getting that red technical fault message twice on the result screen instead

The server must be feeling the strain then.

Working ok for me gyruss

I'm on a WMBC ADSL modulated connection.

It still thinks I'm on ADSL and now returns figures that would initiate a call out. I'm going with broken!

We all seem to be seeing different things.

Maybe it hasn't been updated to recognise VDSL yet Zap.

Quote from: pctech on Sep 30, 2010, 19:32:44
Maybe it hasn't been updated to recognise VDSL yet Zap.

It knows about VDSL, I've used it quite a lot. If anything, they broke it for everything else when they updated it!

Just tried it, works fine. Rubbish results (~18Mbps down, 8Mbps up) but I'm on a wireless link atm.

Very odd.

Quote from: Bill on Sep 30, 2010, 19:42:56
IJust tried it, works fine. Rubbish results (~18Mbps down, 8Mbps up) but I'm on a wireless link atm.

Same awful results for me (via ethernet for me though)

Quote from: .Griff. on Sep 30, 2010, 19:50:43
Same awful results for me (via ethernet for me though)

Might just be the time of day, FTTC does seem to be a lot more sensitive to congestion than any of the ADSLx packages I've been on.

its a pile of cr*p at the minute  ;D ;D

I just got this

    Note: An Upstream test was not conducted on this line due to a technical issue. If your concern is related to upstream performance then please retry
the performance test again in 1 hours time.

Please visit FAQ section if you are unable To understand the test results.


twicw on the same page.

If you have bother it seems that you cant even use the only test results  that  BT will listen to....their own  :slap:

It's suddenly working perfectly again for me (touch wood)

(http://img.photobucket.com/albums/v427/griff_90/2fa0fb8f.jpg)

Okay... fingers crossed.... touch wood...

Maybe it's been fixed now. :)

I've done one bt speedtest per day for the last 3 days and all 3 have given 'sensible' results.

Sean

still not working for me just get the two error messages about upstream   :dunno:

Just ran a test, working for me.  :dunno:

Quote from: Baz on Oct 03, 2010, 11:47:26
still not working for me just get the two error messages about upstream   :dunno:

It recognises your number, Baz. ;D

well yeah  ;D ;D    last one I did it showed the profile as 500K  then changed to the errors and stayed at that  :dunno:

opps double post   sorry      ;D

delete no 100 at will please  :thumb:

All gone. :)

 :thumb:

you have the power

All I have to do is work out where to put the ends of the wires...  :evil:

working again ...for now :eyebrow:

just got this from the tester

Download speed achieved during the test was - 5254 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :9727 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 15.14:23.04:61.82 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.


is that profile correct for the sync.its been like that for a while now,when I managed to get a test done,and has seemed a bit slow.

It's low, Baz, which is usually indicative of line instability.

theres something wrong with it now  just got this

Performance Tester is unable to run the speed test for your telephone number:xxxxxxxx. Please check that it is the correct telephone number for your service. Did you follow all the instructions given on the website, before initiating the speed test. If not, then please follow all the instructions carefully and try to run the test again.If you believe it is the correct number for your service and you have followed all the instructions then please ask your Service Provider whether you can use Performance Tester to test your Broadband speed. If yes, then ask him for the Service ID of your broadband connection and try again with this Service ID along with your Telephone Number. If this problem persists, raise the issue with your service provider.



and on another tester

(http://www.speedtest.net/result/977640241.png) (http://www.speedtest.net)


any one else suffering today with slow speed

Quote from: Baz on Oct 04, 2010, 15:20:46
any one else suffering today with slow speed

Yup.. Awful speeds today  >:(

Upload is fine, download is shockingly bad at the moment.

I have high latency, low throughput on the downstream and the BT speed test still thinks I'm ADSL.

QuoteTest1 comprises of Best Effort Test:  -provides background information.

   Download  Speed
   11744 Kbps
   
0 Kbps   7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 11744 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

Quote from: .Griff. on Oct 04, 2010, 15:26:56
Yup.. Awful speeds today  >:(

Upload is fine, download is shockingly bad at the moment.

seems to have suddenly picked up.

But when I took more notice it seemed to be this forum more than anything else,the others that I know of on IDNet servers were also slow but not as bad as this.

Does that mean any thing ???

Ryder cup? We did win , there could have been a fair bit of BBC sport streaming going on.

Quote from: Steve on Oct 04, 2010, 17:05:32
Ryder cup? We did win , there could have been a fair bit of BBC sport streaming going on.

It wasn't streamed on the BBC was it Steve? I thought Sky had the rights?

Quote from: Baz on Oct 04, 2010, 15:20:46
theres something wrong with it now  just got this
Performance Tester is unable to run the speed test for your telephone number:xxxxxxxx. Please check that it is the correct telephone number for your service.

I've been getting that message quite often over the last several days. Sometimes 50% of the times I try. It seems to be more common at times the tester might be busy. Maybe it gives that error message when it can't access the database.

This afternoon I did find things slowing to about half speed for awhile bit it seems to be back to normal now.

Sean

No matter when i run the bt speedtester, or which browser, all i get is this:

Note: An Upstream test was not conducted on this line due to a technical issue. If your concern is related to upstream performance then please retry
the performance test again in 1 hours time.

Quote from: gyruss on Oct 05, 2010, 00:48:47
No matter when i run the bt speedtester, or which browser, all i get is this:

Note: An Upstream test was not conducted on this line due to a technical issue. If your concern is related to upstream performance then please retry
the performance test again in 1 hours time.

Same here and the third test for lines that fail the first 2 was bust on Sunday evening.

Working OK here (~08:00) and was OK last night too at ~19:00.

This morning I've not been able to run a test at all.
It gets as far as saying it's doing Best Effort test 1 but there is no progress bar and nothing happens. Eventually after 10+ minutes I just give up.

Sean

Looks like the reasonable results I got recently were just a glitch.  :(
The tester still seems to be broken...
This was what I just got:

Download speed - 7272 Kbps
DSL Connection Rate - 17912 Kbps
IP Profile - 250 Kbps
Acceptable range of speeds - 100 - 250 Kbps

Even the download speed wasn't correct as 3 other speedtesters gave values about twice that of the bt tester (ie they gave between 14000 and 15000 Kbps).

Sean

Quote from: SSK on Oct 06, 2010, 12:15:11
Even the download speed wasn't correct as 3 other speedtesters gave values about twice that of the bt tester (ie they gave between 14000 and 15000 Kbps).

I'd recommend believing the results from the BT speedtester (for speed anyway, the rest is open to doubt).

Basically it just downloads a known number of bytes and divides that by how long it took. Most other speedtesters process the results and can give artificially high answers, particularly if there's any congestion.

Quote from: Bill on Oct 06, 2010, 13:36:49
I'd recommend believing the results from the BT speedtester (for speed anyway, the rest is open to doubt).

Basically it just downloads a known number of bytes and divides that by how long it took. Most other speedtesters process the results and can give artificially high answers, particularly if there's any congestion.

Of course that presumes that it is currently doing even that simple measurement & calculation accurately if it is broken and doesn't even know the real IP profile.

As other results of the bt-speedtester  (in this test and others over the past few days) are clearly wrong I don't see why any more belief should be placed in the download speeds it provides than in the other results it gives.

Do the BBmax, speedtest.net and tbb speedtesters all usually overestimate by a factor of two? Also, I downloaded a 200Mb file from tbb and calculated the speed to be about 1.7 times the bt tester result.

I wouldn't necessarily believe the the other testers are particularly accurate, but while the bt tester is obviously broken in other ways I certainly have no reason to believe that bt tester download speed results are any more accurate.

Sean

Earlier today the BT speedtester gave me a result of 33846Kbps down, 7060Kbps up. Those figures are in agreement with the Mac's network monitor.

The tbb speedtester gave me about 60% of that, also in agreement with the network monitor. (The tbb test works the same as the BT one but is single-threaded, and I suspect there may be peering problems with it.)

The BBMax and speedstest.net testers gave results about 3-4 Mbps higher than the network monitor would indicate. They're both Ookla-based, see here (http://wiki.ookla.com/test_flow) for a possible explanation.

All the speedtesters use different routes of course, there was some congestion visible on the monitor for all but the BT tester.

Clearly the BT tester is broken.

Best test is the files at TBB, Bill.

Quote from: Rik on Oct 06, 2010, 16:12:02
Best test is the files at TBB, Bill.

For some reason TBB really doesn't like me. Both their speed test and their test files give me really poor results.

:dunno:

Quote from: Rik on Oct 06, 2010, 16:12:02
Best test is the files at TBB, Bill.

They give about the same result as the tbb speedtester for me.

There's something odd about it, but whether it's routing, peering or whatever I have no idea.

The only bit of "information" I have is that when there's some sort of "event" on the internet (IDNet playing with routers, BT doing major work or the like) I can get speeds of about 35Mbps from it for a few days, then it goes back to about 25Mbps :dunno:

Comms is, and always has been, a black art. ;)

Quote from: Rik on Oct 06, 2010, 16:31:26
Comms is, and always has been, a black art. ;)

Tell me about it :(

It's only happened since I went on to FTTC. Previously both tbb and BT would give me a nice clean flat-topped graph on the network monitor, now the tbb one looks like it's heavily congested even at times when I know it won't be.

I can't help wondering if there's something different about the way the backhaul is "fed in" to the main network from a fibre connection, but I also can't help but know that I'm out of my depth ;D

I think we all are, Bill. It's taken the best part of a decade to get to grips with ADSL technology - and that's just the BT staff. ;D

sooo is there a bt speedtester that actually works ever?

Quote from: gyruss on Oct 07, 2010, 11:38:53
sooo is there a bt speedtester that actually works ever?

I'll concede that its reliability leaves something to be desired, but the standard one works for me:



edit- even the tbb one is behaving itself for me this morning:

its still iffy for me.sometimes I get a result athers not but I have noticed that using other testers I have got an increase in speed, up and down  :dunno: :dunno:

very welcome ....looks for the 'touch wood' smilie

WE don't have one yet, Baz, just use my head. ;)

Hmmz.

Right last night i got a decent speedtest result, it didn't want to know in firefox, nor opera.. and IE8 64-bit ... so opted then to try IE8 32-bit.. and it worked first time.

crazy.

Similar on the Mac. Opera is a no-no, Safari usually works and Camino seems fine. Haven't tried FireFox.

Probably poor Java coding.

perhaps IE8 64-bit may have worked, but it seems to be constantly prompting me to re-install java for the speedtester, despite the java.com demo working fine to prove functionality present within the browser.. grrr.

IE8 32-bit i guess must be the base browser they want on a windozeZZzzz pc :)

One of these days i'm going to build a Linux machine from one of my older pc's and see how that goes.

Quote from: gyruss on Oct 08, 2010, 10:14:02
perhaps IE8 64-bit may have worked, but it seems to be constantly prompting me to re-install java for the speedtester, despite the java.com demo working fine to prove functionality present within the browser.. grrr.

I have a vague recollection of someone (on tbb?) saying that Java for 64-bit apps isn't checked on Java.com and needs to be installed manually, so maybe IE8/64 is right.

But I can't find the post and my memory may well be at fault, so a look around the Java site may be in order.

(Can't easily do it here, it knows I'm on a Mac and seems to get unco-operative when I look for Windows stuff >:()

I wonder why when other speed tests indicate that my FTTC throughput is below 10 Mbp/s, BT's test returns an error on my line number? I'll put it down to coincidence for now but so far it's proved to be a guaranteed result... or non-result depending on your perspective  :eyebrow:

I wonder if there's a database error, Zap. Might be worth asking support to check.

I don't think so Rik, it only ever occurs when other tests indicate very low throughput on the downstream. When throughput is high it always seem to return a result. It's probably coincidence but it's an annoying one as it means I can't provide an 'official' log of things.

BT covering their backs again I wonder?

I don't know, I really hope not, I'll keep testing.

Circuit throughput <= 10000 Kbps PRINT 'error'

Might be worth a chat with support to see if they've got any ideas, Zap.

I've not been able to use the tester since the weekend, it just says testing error call your ISP :dunno:

Quote from: talos on Oct 13, 2010, 08:01:42
I've not been able to use the tester since the weekend, it just says testing error call your ISP :dunno:

Haha, perhaps IDNet didn't just de-configured the other night they got moved to LLU  :evil: :evil:  :whistle:

No consolation or help to anybody, but it's working here and just given me one of the fastest tests I've ever had... followed less than a minute later by a 90 second PPP drop :dunno:

Does anyone else wonder if, with all the job cuts at BT, they've cut too far and we are now paying the price?

Quote from: Rik on Oct 13, 2010, 10:44:22
Does anyone else wonder if, with all the job cuts at BT, they've cut too far and we are now paying the price?

There does seem to have been an extraordinary amount of failures in the BT network in the last few months, Rik. More so than just your usual faults  :eyebrow:

Of course, they are also putting 21CN in at exchanges, just to add to the mess, but the number of BRAS failures seems unacceptably high to me.

Well, several weeks on from my initial post, the BT tester seems to have settled down, but for me the throughput  speeds reported would still appear to be unreliable.

For the past 5-6 weeks my connection rate has been17,784 Kbps with an IP profile 15,000 Kbps.

During that time I've done just over 30 bt speedtests and (with one exception) all have given throughput rates of well over 15,000 Kbps and many have been over 16,000 Kbps. For example, yesterday the bt test reported throughput as 17,010 Kbps and today it reported 15,891 Kbps.

Presuming real throughput can't be greater than the IP profile, one can only assume that the bt tester throughput speed is not reliable.

Over the same period, I've done several speed tests on both namesco & speedtest.net, and all have consistently given throughput speeds of just over 14,300 Kbps.

Despite what others might say about the bt test being more accurate, from my own results it would appear that the other speedtesters give more reliable (and more believable) results.

Sean

You are not alone, Sean, the BT test doesn't seem to have been updated to cope well with fibre...

Quote from: Rik on Dec 10, 2010, 11:15:18
You are not alone, Sean, the BT test doesn't seem to have been updated to cope well with fibre...

As I'm on ADSL2+, it seems it doesn't cope well with that either!
:)

Presumably, it's really only suitable for the 'standard' older ADSL product?

Sean

It does seem so, though it was the modification for fibre speeds which seemed to break it.

Quote from: SSK on Dec 10, 2010, 11:01:33
Presuming real throughput can't be greater than the IP profile

Yes, it can... the BT tester appears to bypass various things, including whatever normally restricts your speed to your profile.

Thus proving that profiles are totally unnecessary...

I don't think that's ever been in doubt, except to reduce the amount that BT have to spend on backhaul capacity.

Quote from: Bill on Dec 10, 2010, 13:10:05
........ except to reduce the amount that BT have to spend on backhaul capacity.

(http://stepscape.www.idnet.com/default/coalman-words2.gif)

:rofl: :karmic:

 :thanku:

Quote from: Bill on Dec 10, 2010, 13:01:59
Yes, it can... the BT tester appears to bypass various things, including whatever normally restricts your speed to your profile.

If it bypasses the things that normally restrict speed it's not particularly useful as a real speedtester, though I suppose it may possibly be useful as a diagnostic test for BT.  So the conclusion is that if one wants to measure one's real-world download speed don't use the BT tester.

Unfortunately, however, BT appear to use it more as an excuse to say nothing is wrong rather than as a tool to diagnose what might be wrong. For example:
Customer to ISP - My downloads from lots of different sites have recently become very slow.
ISP to customer - Have you tried the BT speedtester?
Customer to ISP - Yes, and the speeds seem okay with that.
ISP to customer - Well, that proves your problem is nothing to do with BT.
Customer to ISP - But what if the slow download problem is caused by the parts of the BT equipment or protocols that are bypassed by the BT speedtest?
ISP to customer - ?????

Sean

Quote from: SSK on Dec 10, 2010, 21:21:40
If it bypasses the things that normally restrict speed it's not particularly useful as a real speedtester, though I suppose it may possibly be useful as a diagnostic test for BT.  So the conclusion is that if one wants to measure one's real-world download speed don't use the BT tester.

To be fair to BT (ouch, that hurt) it always has been intended as a diagnostic tool not a "my line is faster than yours" speed tester. That's why you can't use it more often than hourly (it used to be three hourly), and I suppose it makes some sense to bypass as many extraneous (to BT) potential bottlenecks as possible.

After all, if the BT bit shows up as OK but tests via the ISP are slow, it's not unreasonable for them to say "Not our problem sunshine", annoying though it might be.

No doubt someone will be able to explain why my following conclusion is wrong. But....

It seems to me that when you use the BT speedtester (by putting speedtester.bt.com into a browser), you are still connected through your own ISP and so are not bypassing anything except perhaps the limit imposed by the profile. You still go through your usual ISP's routers and lines. And I bet the downloads count towards your usage allowance. Sure, you are downloading from a dedicated BT server but the only part of the system unique to BT is that server and the connection between it and your ISP's network. I am not clear what it shows except what throughput is achieved via your own ISP from a known server for which BT are responsible.

When we did our BT speed tests by disconnecting from the ISP and logging onto the net via bt_test@startup_domain, that really was bypassing all the ISP's equipment and logging straight into a bt setup.

Please tell me why this is wrong, if it is.

FWIW, I almost always get a lower throughput from speedtester.bt.com than I do from normal real-world downloads unless I use speedtester in the middle of the night.

I don't think it is wrong, Dill, the only thing which I think can be 'ignored' by the BT tester is the profile.

Thanks Rik.

Quote from: Bill on Dec 10, 2010, 13:01:59
Yes, it can... the BT tester appears to bypass various things, including whatever normally restricts your speed to your profile.

BT Speedtest seems to obey the profile on it's system for your line and to limit throughput accordingly.

For four days this week my BT Speedtest profile was stuck at 2.5 and my BTspeedtest download result was 2334, even though BT's BRAS systems insisted my line was already set at 3.5 

Yesterday the fault was escalated within BT and the speedtest systems had the proper 3.5 profile forced onto that system. After that the the Speedtester showed the 3.5 profile and the download was at 3486.  My Sync/SNR remain exactly the same.

I am not sure there is anyone, anywhere that understands exactly how BT's line management system works.

Especially within BT, Alan.

I haven't successfully completed a BT speedtest, in over 2 years, they always fail after inputting my phone number.

Try using the right one then. ;D

Quote from: Glenn on Dec 11, 2010, 17:04:16
I haven't successfully completed a BT speedtest, in over 2 years, they always fail after inputting my phone number.

My ISP has asked me to do http://speedtester.bt.com/ speedtests over 3 days with regards to getting my line reset
Trouble is the poxy thing always errors for me, tried it now in four different browsers

Is there problems with it?

Usually, yes.    :-\

What I don't understand is why it works for some occasionally but for others it never works at all.

At a guess from supporting some java based apps for a living, it could be Java version or if they have things such as NoScript installed.

Quote from: pctech on May 15, 2011, 13:45:14
At a guess from supporting some java based apps for a living, it could be Java version or if they have things such as NoScript installed.

My Java is up to date and I don't have NoScript installed

Since I have moved to an FTTC line, the speedtest now seems to work.  :dunno:

Quote from: FritzBox on May 15, 2011, 17:26:25
My Java is up to date and I don't have NoScript installed

Don't suppose you would stick a screengrab up would you? (with all personal information obscured of course)

It is working for me at present although you do have to wait an age once you've entered your phone no. and clicked test.

Quote from: Steve on May 15, 2011, 17:32:35
It is working for me at present although you do have to wait an age once you've entered your phone no. and clicked test.

Tried it on my other pc too. One running XP and the other 7
I'll try again much later if I'm not too ratted :thumb:

That might help, actually. ;D

I'll have a look at my own config when I get in from work later.

Another little tip I've learned is that if you have multiple versions of Java installed it can screw things up like the speedtester because browser does not know which version it should use and I don't think BT specify in the code.

This leaves two options:

Uninstall all versions except the latest

or

Go into the Java Control Panel (Switch Control Panel to Classic View on XP or select additional options on Vista/7 I think)

Click the Java tab and then click View next to Application runtime settings and untick all boxes under Enabled except for 1.6.0_25

Click OK and OK on Java Control Panel.
Close Control Panel and try the test again after closing and reopening your browser.

Quote from: pctech on May 15, 2011, 18:16:02
I'll have a look at my own config when I get in from work later.

Another little tip I've learned is that if you have multiple versions of Java installed it can screw things up like the speedtester because browser does not know which version it should use and I don't think BT specify in the code.

This leaves two options:

Uninstall all versions except the latest

or

Go into the Java Control Panel (Switch Control Panel to Classic View on XP or select additional options on Vista/7 I think)

Click the Java tab and then click View next to Application runtime settings and untick all boxes under Enabled except for 1.6.0_25

Click OK and OK on Java Control Panel.
Close Control Panel and try the test again after closing and reopening your browser.

Ta pctech, I'll have a look at that should I get no joy later

Ok

Quote from: pctech on May 15, 2011, 18:16:02
I'll have a look at my own config when I get in from work later.

Another little tip I've learned is that if you have multiple versions of Java installed it can screw things up like the speedtester because browser does not know which version it should use and I don't think BT specify in the code.

This leaves two options:

Uninstall all versions except the latest

or

Go into the Java Control Panel (Switch Control Panel to Classic View on XP or select additional options on Vista/7 I think)

Click the Java tab and then click View next to Application runtime settings and untick all boxes under Enabled except for 1.6.0_25

Click OK and OK on Java Control Panel.
Close Control Panel and try the test again after closing and reopening your browser.

Nope no joy with that either, still the same, only had two versions in there, disabled the 03 version. Looks like I'm going to be stuck with a stuck profile

definitely BT then.

Support should be able to get the profile unstuck for you.

didn't notice that URL you posted Fritzbox.

Can you use http://www.speedtester.bt.com successfully (I have a feeling the one you posted failed for me too but need to confirm on my own connection which I'll do this evening for you)

Quote from: pctech on May 16, 2011, 08:48:28
definitely BT then.

Support should be able to get the profile unstuck for you.

That would be FritzBox's own ISP support team, as he/she is not an IDNet customer. ;)

Fair enough, did not know as cannot see IPs.  ;D

Quote from: pctech on May 16, 2011, 08:51:31
didn't notice that URL you posted Fritzbox.

Can you use http://www.speedtester.bt.com successfully (I have a feeling the one you posted failed for me too but need to confirm on my own connection which I'll do this evening for you)

Same result I'm afraid

The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

My ISP has put in a call to BT, but without the results of their non working speedtester it's debatable wether that will do anything

If you are getting that error it rules out a Java issue, probably a database problem somewhere within BT.

Quote from: pctech on May 16, 2011, 11:48:02
If you are getting that error it rules out a Java issue, probably a database problem somewhere within BT.

Thanks for your help pctech

No probs.

Will the BT Speedtester load for anyone else?

It's just sitting there trying to load for me.

B T Speedtester hasn't been loading for me for the past 2 or 3 days, but just tried it now and loaded no problem. 

It's also working again for me now. Earlier on it just didn't want to know.

It has having a lazy Friday lunch... ;)