IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: Conrad on Sep 07, 2010, 11:59:22

Title: Sites not working
Post by: Conrad on Sep 07, 2010, 11:59:22
I am finding a whole bunch of websites are not working. Example:

Pinging www.tomatoesareevil.com [81.88.57.71] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 81.88.57.71:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Is there still "upgrade" work going on?
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 12:01:58
No, and it's working fine for me. What happens when you do a tracert to the site?
Title: Re: Sites not working
Post by: Steve on Sep 07, 2010, 12:06:12
Fine for me on IDNet DNS and OpenDNS.
Title: Re: Sites not working
Post by: Conrad on Sep 07, 2010, 12:06:34
They're working again now  >:(

The last couple of days have felt like I'm back on Plusnet  :bawl:
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 12:06:52
I've just had ten minutes when websites wouldn't work, but seems OK now :dunno:
Title: Re: Sites not working
Post by: Steve on Sep 07, 2010, 12:09:19
Sounds like work is still under way somewhere,probably about time for LINX to play up >:D
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 12:17:10
It was weird... most (but not all) websites wouldn't load, and my RSS feeds failed.

Everything else was still working :dunno:
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 12:19:31
Quote from: Bill on Sep 07, 2010, 12:06:52
I've just had ten minutes when websites wouldn't work, but seems OK now :dunno:

Anything specific, Bill?
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 12:23:58
I've checked with support and they're not seeing any issues today, so if anyone does have problems, could they run both a traceroute and path ping to the sites.
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 12:25:27
The tbb sites weren't working (except the BQM), most IDNet ones seemed OK (except webmail), they're the only ones I can remember.

Restarting the browser didn't help so I rebooted the iMac (in case it was my end), by the time it was back up everything was working again!
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 12:26:20
Odd, Bill, because I was on TB at the time.  :dunno:
Title: Re: Sites not working
Post by: Steve on Sep 07, 2010, 12:27:45
In the last few weeks I've had the odd occasion on the iMac where ping times have been high, I don't know the cause but my only cure has been a reboot.
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 12:33:29
Quote from: Steve on Sep 07, 2010, 12:27:45
In the last few weeks I've had the odd occasion on the iMac where ping times have been high, I don't know the cause but my only cure has been a reboot.

Haven't seen that... occasionally I find that a frequently used site (eg the tbb forums or this one) goes VERY sluggish, but I'm pretty sure that's an Opera problem- closing the tab and opening a new one on the same url cures it.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 12:35:08
This forum going sluggish is often the server, Bill, we share it with 2 or 3 others.
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 12:38:48
I mean really sluggish... like over a minute to load :eek4:

And not intermittently- once it goes that way, it stays like it.
Title: Re: Sites not working
Post by: Glenn on Sep 07, 2010, 12:39:19
If the server is slow, try browsing to Orange bikes, if that is slow too, then it's the server.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 12:44:08
OB often run processes which hog the server, Bill. The other time you'll see a slowdown is when the daily backup kicks in. The very long hang can often be cured by hitting stop then refresh (or link).
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 12:47:46
Cheers, I'll give that a try next time.

I suppose I got so used to it happening on tbb that I just used the same cure ;D
Title: Re: Sites not working
Post by: Glenn on Sep 07, 2010, 12:48:45
One backup runs at 6am everyday. When it starts, I get a 500 error trying to access the forum, normally it's OK within a couple of minutes.
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 12:51:16
Quote from: Glenn on Sep 07, 2010, 12:48:45
One backup runs at 6am

If I'm online at 6am it was a very late night ;D
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 12:55:17
 ;D

It was really quiet in here, Bill, you could have stayed asleep.  ;)
Title: Re: Sites not working
Post by: Gary on Sep 07, 2010, 15:52:26
I'm having a few issues with some American sites right now, UPS being one of them, in fact there is quite a few not responding right now
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 15:53:19
Server not found (ups.com)?
Title: Re: Sites not working
Post by: Gary on Sep 07, 2010, 15:54:06
Quote from: Rik on Sep 07, 2010, 15:53:19
Server not found (ups.com)?
yep, mobog.com doing the same and myspace.com
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 15:55:14
And PC-Pals. On the phone...
Title: Re: Sites not working
Post by: sof2er on Sep 07, 2010, 15:55:39
Same here (FTTC) some sites won't load at all.
Title: Re: Sites not working
Post by: Gary on Sep 07, 2010, 15:57:12
Quote from: Rik on Sep 07, 2010, 15:55:14
And PC-Pals. On the phone...
working on the phone  :(
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 15:59:07
One of the resolvers is playing up - being worked on as I type.
Title: Re: Sites not working
Post by: Gary on Sep 07, 2010, 15:59:53
Quote from: Rik on Sep 07, 2010, 15:59:07
One of the resolvers is playing up - being worked on as I type.
You said it was a quite day to early, Rik  ;)
Title: Re: Sites not working
Post by: jameshurrell on Sep 07, 2010, 16:03:57
Yep had two bouts of this wierdness - just before lunch my VPN to the office dropped out, but MSN and Skype stayed up. I use OpenDNS routinely but couldn't get to their website at all. Thought it was them so after some faffing around switched to IDnet DNS servers - this resolved it. So, OpenDNS was the culprit i thought - but nothing on their forums or status. However, the same thing has just happened. I've once again switched to IDNet DNS and some sites work (this one) and some don't... VPN to office has dropped again but SKype/MSN are up. Obviously the first time around the problem had been sorted by the time I switched to IDNet DNS...

I use the IDnet RSS feed, but there's nothing in there.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 16:05:22
Quote from: Gary on Sep 07, 2010, 15:59:53
You said it was a quite day to early, Rik  ;)

;D
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 16:07:58
The number of users online is looking healthy again ;D
Title: Re: Sites not working
Post by: Gary on Sep 07, 2010, 16:08:55
Thats because its like browsing through Treacle  ;D
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 16:09:19
Every cloud, Bill. ;D
Title: Re: Sites not working
Post by: kinmel on Sep 07, 2010, 16:14:52
I am having a lot of DNS problems today too.

However, I am using OpenDNS  and through Idnet on my netbook, Pings  to 208.67.220.220 (openDNS servers ) fail and tracerts time out after the first hop 212.66.63.99.

Doing the same thing on the same netbook through my neighbours Talktalk connection, there is no problem at all.

Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 16:16:25
That's odd. Have you told support, Alan?
Title: Re: Sites not working
Post by: jameshurrell on Sep 07, 2010, 16:19:57
I use OpenDNS too Alan, but have only seen issues twice today. When the problem at IDNet has occurred (just before lunch and just before 4pm) it affects my ability to connect to the OpenDNS DNS servers, rendering the connection completely useless. Switching to IDNet DNS opens up a bit more, but still 50% of sites (at a rough guess) don't work.

Edit: Like Alan, a tracert to one of the OpenDNS IP addresses times out after second hop 212.66.63.99.
Title: Re: Sites not working
Post by: Gary on Sep 07, 2010, 16:22:15
Lost Myspace and Mobog again Cant sign in on the Playstaiton either now
Title: Re: Sites not working
Post by: vitriol on Sep 07, 2010, 16:24:43
Browsing has been a pit slow this afternoon, but I see that one of the resolvers is playing up - thanks Rik for the info. 
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 16:27:35
NP. It should be returning to normal now.
Title: Re: Sites not working
Post by: .Griff. on Sep 07, 2010, 16:28:20
Quote from: Rik on Sep 07, 2010, 15:59:07
One of the resolvers is playing up - being worked on as I type.

How/Why would that affect those of us using OpenDNS or Google DNS?
Title: Re: Sites not working
Post by: Glenn on Sep 07, 2010, 16:31:19
The traffic has to go through IDNet, before it reaches the outside world. I would think the resolver needs to know where to send the packets once you click on the links,
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 16:34:23
It shouldn't. Having checked the suspect resolver, it now looks like it's an intermittent external routing problem. This causes routes to be re-broadcast at frequent intervals, causing the problem. IDNet are working to identify the external route so they can bypass it.
Title: Re: Sites not working
Post by: Reya on Sep 07, 2010, 16:35:20
I'm getting packet loss, high pings and timeouts all over the place. Bah! LiveJournal, Wordpress, Second Life, Twitter, Gmail. Flickr. The whole internets is playing hide and seek :(

Pings and tracerts from just two of those:

C:\Users\Reya>ping www.wordpress.com

Pinging lb.wordpress.com [74.200.244.59] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 74.200.244.59:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Reya>tracert www.wordpress.com

Tracing route to lb.wordpress.com [74.200.244.59]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
  2    49 ms    33 ms    33 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
(etc etc, over all 30 hops.)

C:\Users\Reya>ping livejournal.com

Pinging livejournal.com [208.93.0.128] with 32 bytes of data:
Request timed out.
Reply from 208.93.0.128: bytes=32 time=180ms TTL=239
Request timed out.
Reply from 208.93.0.128: bytes=32 time=181ms TTL=239

Ping statistics for 208.93.0.128:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 180ms, Maximum = 181ms, Average = 180ms

C:\Users\Reya>tracert livejournal.com

Tracing route to livejournal.com [208.93.0.128]
over a maximum of 30 hops:

  1     2 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
  2    30 ms    32 ms    30 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  3    28 ms    28 ms    28 ms  telehouse-gw5-lo1.idnet.net [212.69.63.245]
  4    31 ms    31 ms    29 ms  gi8-27.mpd01.lon02.atlas.cogentco.com [149.6.148
.205]
  5   167 ms   203 ms   199 ms  te1-2.ccr02.lon02.atlas.cogentco.com [130.117.50
.117]
  6   114 ms   108 ms   107 ms  te0-5-0-1.ccr22.jfk02.atlas.cogentco.com [154.54
.30.134]
  7   119 ms   121 ms   112 ms  te0-2-0-7.ccr22.dca01.atlas.cogentco.com [154.54
.41.9]
  8   111 ms   110 ms   115 ms  te0-0-0-5.ccr22.iad02.atlas.cogentco.com [154.54
.30.126]
  9   112 ms   133 ms   114 ms  qwest.iad01.atlas.cogentco.com [154.54.10.26]
10   180 ms   175 ms   189 ms  bil-core-02.inet.qwest.net [205.171.8.154]
11   189 ms   184 ms   187 ms  bil-edge-02.inet.qwest.net [205.171.154.22]
12   181 ms   181 ms   180 ms  65.121.112.210
13   182 ms     *        *     livejournal.com [208.93.0.128]
14   194 ms   183 ms   182 ms  livejournal.com [208.93.0.128]

Trace complete.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 16:35:50
See above.
Title: Re: Sites not working
Post by: kinmel on Sep 07, 2010, 16:37:25
Quote from: .Griff. on Sep 07, 2010, 16:28:20
How/Why would that affect those of us using OpenDNS or Google DNS?

It cannot be the resolver, I am typing in IP addresses and failing.

I can't even contact Support by telephone, 0800 701 2000 gets an answerphone and 01462 476 555 is unobtainable.  

The Idnet site is unreachable through Idnet and Talktalk
Title: Re: Sites not working
Post by: tomharrison on Sep 07, 2010, 16:40:06
Same issues here with both OpenDNS and IDNet's servers. Network status page just updated:

QuoteNetwork Status

2010-09-07 16:37: There have been a couple of network routing issues this afternoon that we are working to resolve.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 16:40:35
Phones are in meltdown, Alan, they're a man short and those who would normally step in to help are trying to fix the problem.

I can reach the site fine, but the problem is intermittent...
Title: Re: Sites not working
Post by: Reya on Sep 07, 2010, 16:42:37
Thanks, Rik. I've no idea what a resolver is, apart from something horribly techie that's going to go whooshing over my head (well, not literally), so I guess I'll just make a cuppa and find one of those papery things to amuse myself with while I wait it out. Books, I think they're called  ;D
Title: Re: Sites not working
Post by: Gary on Sep 07, 2010, 16:43:35
I'm going to go kill some Helgans and take out my frustration on the PS3  ;D
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 16:45:35
Quote from: Reya on Sep 07, 2010, 16:42:37
Thanks, Rik. I've no idea what a resolver is, apart from something horribly techie that's going to go whooshing over my head (well, not literally), so I guess I'll just make a cuppa and find one of those papery things to amuse myself with while I wait it out. Books, I think they're called  ;D

The resolver is the DNS nameserver, the bit that translates the www.xxx into an IP address. However, it now appears that it's an external problem to IDNet, with one of the peers dropping intermittently. When that happens, all the IP addresses have to be re-routed, which takes time and cause the slow access or lack of access. Being intermittent, of course, it's proving a bit more difficult to find and bypass.
Title: Re: Sites not working
Post by: psp83 on Sep 07, 2010, 16:50:32
Quote from: Reya on Sep 07, 2010, 16:42:37
Thanks, Rik. I've no idea what a resolver is, apart from something horribly techie that's going to go whooshing over my head (well, not literally)

Well that all depends how far you live from IDnet's HQ and how pee'd off Simon / Tim gets and can throw the damn thing!  ;)

;D
Title: Re: Sites not working
Post by: zappaDPJ on Sep 07, 2010, 16:52:51
I currently have a couple of RSS feeds not responding including one from the BBC. Everything else seems to be working though.
Title: Re: Sites not working
Post by: Reya on Sep 07, 2010, 16:55:32
Quote from: Rik on Sep 07, 2010, 16:45:35
The resolver is the DNS nameserver, the bit that translates the www.xxx into an IP address. However, it now appears that it's an external problem to IDNet, with one of the peers dropping intermittently. When that happens, all the IP addresses have to be re-routed, which takes time and cause the slow access or lack of access. Being intermittent, of course, it's proving a bit more difficult to find and bypass.

Thank you! Makes sense now :)

Quote from: psp83 on Sep 07, 2010, 16:50:32
Well that all depends how far you live from IDnet's HQ and how pee'd off Simon / Tim gets and can throw the damn thing!  ;)

I suppose sandbags and a blankie fort won't protect me? (I'm going! I'm going! ;D)
Title: Re: Sites not working
Post by: Glenn on Sep 07, 2010, 16:56:44
 ;D
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 16:56:56
:lol:
Title: Re: Sites not working
Post by: jezuk1 on Sep 07, 2010, 16:57:48
I almost logged into WoW, and then was DC'd, but some progress  :D
Title: Re: Sites not working
Post by: Desaan on Sep 07, 2010, 16:58:10
Wondered what was going on, I thought it was the thunderstorm that has been going on for a few hours - hope it gets sorted soon I'm getting earache, "The internet has stopped working!"


*Fixcus Internetus!*
Title: Re: Sites not working
Post by: .Griff. on Sep 07, 2010, 16:58:21
Quote from: Rik on Sep 07, 2010, 16:34:23
It shouldn't. Having checked the suspect resolver, it now looks like it's an intermittent external routing problem.

That sounds more like the problem. Latency has been on the increase since lunchtime I notice which I guess would be a result of routing issues.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 17:00:33
Sounds probable. It's been a fun-filled few days hasn't it.  8-)
Title: Re: Sites not working
Post by: Conrad on Sep 07, 2010, 17:01:26
OMFG....  Just had a peep at the network status page.  We are going to have a SIX hour outage tomorrow night!??  NOOOoooooooo.  :bawl:

Oi!  BT!   :no:

Title: Re: Sites not working
Post by: Glenn on Sep 07, 2010, 17:02:11
You can see the packet loss increase on my graph (http://www.thinkbroadband.com/ping/share/fd74e756a502f41811d8fef05ebd688c.html)
Title: Re: Sites not working
Post by: .Griff. on Sep 07, 2010, 17:02:58
Quote from: Glenn on Sep 07, 2010, 17:02:11
You can see the packet loss increase on my graph (http://www.thinkbroadband.com/ping/share/fd74e756a502f41811d8fef05ebd688c.html)

Same - (http://www.thinkbroadband.com/ping/share-thumb/76f4562de976c46054e6626496abcda3.png) (http://www.thinkbroadband.com/ping/share/76f4562de976c46054e6626496abcda3.html)
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 17:04:12
Quote from: Conrad on Sep 07, 2010, 17:01:26
OMFG....  Just had a peep at the network status page.  We are going to have a SIX hour outage tomorrow night!??  NOOOoooooooo.  :bawl:

Oi!  BT!   :no:



'Fraid so, though whether it will affect everyone or last that long is moot. BT tend to paint a 'worst case scenario' with this kind of work.
Title: Re: Sites not working
Post by: Ray on Sep 07, 2010, 17:06:58
Similar here with mine, not quite as bad as yours, Glenn, Ping graph (http://www.thinkbroadband.com/ping/share/1ca567fe865c7b0477e046c00d425d76-07-09-2010.html)
Title: Re: Sites not working
Post by: jameshurrell on Sep 07, 2010, 17:07:31
Same here for packet loss:

(http://www.thinkbroadband.com/ping/share-thumb/d61c677a77b2bea640cc5401a183b5ac.png) (http://www.thinkbroadband.com/ping/share/d61c677a77b2bea640cc5401a183b5ac.html)
(http://www.thinkbroadband.com/ping/share-thumb/fb61cbda7e641dee6ef7353322a8bc40.png) (http://www.thinkbroadband.com/ping/share/fb61cbda7e641dee6ef7353322a8bc40.html)

Title: Re: Sites not working
Post by: Glenn on Sep 07, 2010, 17:10:45
The packet loss looks the same across all the graphs.
Title: Re: Sites not working
Post by: Ardua on Sep 07, 2010, 17:14:25
Like others, I have waited patiently over the past few days for commonly used sites to load. Geocaching.com is the latest one to 'hang'. I confess that I do not know what a traceroute shows but here are the details. Any thoughts?   ???


Traceroute has started...

traceroute to www.geocaching.com (66.150.167.189), 64 hops max, 52 byte packets
1  www.routerlogin.com (192.168.0.1)  2.324 ms  1.521 ms  1.613 ms
2  telehouse-gw4-lo2.idnet.net (212.69.63.99)  33.596 ms  33.917 ms  32.971 ms
3  telehouse-gw5-lo1.idnet.net (212.69.63.245)  33.982 ms  32.850 ms  32.677 ms
4  gi8-27.mpd01.lon02.atlas.cogentco.com (149.6.148.205)  35.579 ms  33.592 ms  33.250 ms
5  te1-2.ccr02.lon02.atlas.cogentco.com (130.117.50.117)  40.034 ms
    te1-2.ccr01.lon02.atlas.cogentco.com (130.117.50.138)  33.624 ms
    te1-2.ccr02.lon02.atlas.cogentco.com (130.117.50.117)  35.240 ms
6  te0-1-0-5.ccr21.ymq02.atlas.cogentco.com (38.109.18.125)  112.438 ms
    154.54.42.46 (154.54.42.46)  119.203 ms
    154.54.42.49 (154.54.42.49)  109.936 ms
7  te0-0-0-6.mpd21.ord01.atlas.cogentco.com (38.20.46.9)  147.041 ms
    te0-2-0-6.ccr21.ord01.atlas.cogentco.com (154.54.30.238)  135.648 ms
    te0-2-0-6.mpd21.ord01.atlas.cogentco.com (154.54.30.234)  137.447 ms
8  multi-use.cogentco.com (154.54.25.81)  150.689 ms
    te0-0-0-3.mpd21.mci01.atlas.cogentco.com (154.54.2.233)  149.224 ms
    te0-0-0-3.ccr21.mci01.atlas.cogentco.com (154.54.2.217)  147.063 ms
9  te4-4.mpd01.den01.atlas.cogentco.com (154.54.24.81)  162.970 ms  159.297 ms
    te4-4.mpd02.den01.atlas.cogentco.com (154.54.7.130)  162.514 ms
10  te4-2.ccr01.slc01.atlas.cogentco.com (154.54.0.42)  166.737 ms
    te3-2.ccr01.slc01.atlas.cogentco.com (154.54.3.14)  178.726 ms
    te4-2.ccr01.slc01.atlas.cogentco.com (154.54.0.42)  171.786 ms
11  te7-3.ccr01.smf01.atlas.cogentco.com (66.28.4.194)  181.596 ms
    te4-2.ccr01.smf01.atlas.cogentco.com (154.54.1.101)  183.539 ms
    te7-3.ccr01.smf01.atlas.cogentco.com (66.28.4.194)  182.417 ms
12  te4-3.ccr01.sea01.atlas.cogentco.com (154.54.40.106)  197.373 ms  196.867 ms  196.574 ms
13  te4-2.ccr01.sea03.atlas.cogentco.com (154.54.41.146)  198.659 ms  199.115 ms  197.782 ms
14  regus-business-center.demarc.cogentco.com (38.104.124.82)  197.101 ms  196.255 ms  197.762 ms
15  border8.t8-1-bbnet2.sef.pnap.net (63.251.160.82)  199.400 ms  197.167 ms  200.563 ms
16  * *

Ping has started...

PING www.geocaching.com (66.150.167.189): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8

--- www.geocaching.com ping statistics ---
10 packets transmitted, 0 packets received, 100.0% packet loss
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 17:14:54
They're all looking similar to the second one I gave here (http://www.idnetters.co.uk/forums/index.php?topic=21909.msg527226#msg527226)... the routers are sending some of us on the scenic route :P
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 17:15:38
And it's not even Scotland. :(
Title: Re: Sites not working
Post by: Ardua on Sep 07, 2010, 17:20:32
And .... the solution is? :-\
Title: Re: Sites not working
Post by: kinmel on Sep 07, 2010, 17:22:49
Quote from: Ardua on Sep 07, 2010, 17:20:32
And .... the solution is? :-\

far away  ;D
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 17:24:49
Quote from: Ardua on Sep 07, 2010, 17:20:32
And .... the solution is? :-\

I think it has to be- wait until IDNet get it fixed.

FWIW, Geocaching.com works fine for me :dunno:
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 17:25:54
There are no updates atm, they are working as quickly as possible to resolve the issue.
Title: Re: Sites not working
Post by: psp83 on Sep 07, 2010, 17:34:10
Quote from: Rik on Sep 07, 2010, 17:25:54
There are no updates atm, they are working as quickly as possible to resolve the issue.

Looks like some overtime needed tonight  ;D
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 17:36:43
Could well be, Paul, though everything seems fine for me atm. (At which point I will probably lose all connectivity...)
Title: Re: Sites not working
Post by: psp83 on Sep 07, 2010, 17:38:00
I'm still seeing problems here.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 17:39:14
Does a tracert give any clues?
Title: Re: Sites not working
Post by: Glenn on Sep 07, 2010, 17:39:37
I still get slow browsing, in patches.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 17:40:10
Any common factors, Glenn, eg geography?
Title: Re: Sites not working
Post by: Glenn on Sep 07, 2010, 17:41:58
Between Paul and myself? We could both be connected via the Kingston node, but Paul is around 60 miles west of me.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 17:43:20
How about the affected sites?
Title: Re: Sites not working
Post by: psp83 on Sep 07, 2010, 17:44:53
Quote from: Rik on Sep 07, 2010, 17:39:14
Does a tracert give any clues?

Nope. Its random & when it happens and I do a tracert, its normal.

Just been shouted at because facebook is being slow / not working, esp farmville! (cr*p game)

Think I might head towards the pub!  ;D
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 17:45:30
 ;D
Title: Re: Sites not working
Post by: Glenn on Sep 07, 2010, 17:47:24
I was trying here and www.iracing.com, in USA which times out after 12 hops.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 17:51:40
OK, here.
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 17:52:11
Quote from: Glenn on Sep 07, 2010, 17:47:24
I was trying here and www.iracing.com, in USA which times out after 12 hops.

Opens immediately for me, but a traceroute times out after 16 hops :dunno:
Title: Re: Sites not working
Post by: Glenn on Sep 07, 2010, 17:52:56
I can get to it, but it is slow to load.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 17:56:40
About 2-3 seconds?

For me, a trace times out after 12 hops:

tracert www.iracing.com

Tracing route to www.iracing.com [174.129.239.237]
over a maximum of 30 hops:

  1    <1 ms    <1 ms     1 ms  home [192.168.1.254]
  2    14 ms    11 ms    12 ms  telehouse-gw4-lo2.idnet.net [212.69.63.99]
  3    15 ms    14 ms    13 ms  telehouse-gw5-lo1.idnet.net [212.69.63.245]
  4    15 ms    13 ms    13 ms  gi8-27.mpd01.lon02.atlas.cogentco.com [149.6.148.205]
  5    11 ms    13 ms    13 ms  te1-2.ccr02.lon02.atlas.cogentco.com [130.117.50.117]
  6    95 ms    92 ms    92 ms  te0-5-0-1.ccr22.jfk02.atlas.cogentco.com [154.54.30.134]
  7    98 ms   102 ms   100 ms  te0-0-0-6.ccr22.dca01.atlas.cogentco.com [154.54.26.2]
  8    97 ms    98 ms    98 ms  te0-2-0-5.ccr22.iad02.atlas.cogentco.com [154.54.41.118]
  9    99 ms    97 ms    97 ms  verio.iad01.atlas.cogentco.com [154.54.12.238]
10    99 ms   119 ms    96 ms  xe-0-4-0-7.r01.asbnva02.us.ce.gin.ntt.net [168.143.191.26]
11   100 ms   100 ms   102 ms  72.21.197.40
12     *      101 ms   100 ms  72.21.222.155
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
Title: Re: Sites not working
Post by: Glenn on Sep 07, 2010, 17:58:49
Around 10 seconds for me, but it times out at the same IP.

Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 17:59:26
Which could, of course, just be later routers don't respond to ICMP.
Title: Re: Sites not working
Post by: Glenn on Sep 07, 2010, 18:00:53
Of course.
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 18:02:44
Interesting, my traceroute goes a different way:

traceroute  www.iracing.com
traceroute to www.iracing.com (174.129.239.237), 64 hops max, 52 byte packets
1  192.168.1.1 (192.168.1.1)  0.648 ms  0.309 ms  0.131 ms
2  telehouse-gw4-lo2.idnet.net (212.69.63.99)  10.861 ms  10.908 ms  10.557 ms
3  telehouse-gw5-lo1.idnet.net (212.69.63.245)  10.679 ms  11.133 ms  10.743 ms
4  gi8-27.mpd01.lon02.atlas.cogentco.com (149.6.148.205)  15.967 ms  12.403 ms  11.480 ms
5  te1-2.ccr02.lon02.atlas.cogentco.com (130.117.50.117)  11.926 ms  12.408 ms  11.514 ms
6  te0-0-0-1.ccr22.jfk02.atlas.cogentco.com (154.54.30.21)  82.987 ms  84.790 ms
    te0-5-0-1.ccr22.jfk02.atlas.cogentco.com (154.54.30.134)  95.391 ms
7  te0-0-0-2.ccr22.dca01.atlas.cogentco.com (66.28.4.82)  103.548 ms
    te0-0-0-6.ccr22.dca01.atlas.cogentco.com (154.54.26.2)  96.790 ms  97.074 ms
8  te0-0-0-1.ccr22.iad02.atlas.cogentco.com (154.54.26.134)  93.941 ms  98.698 ms
    te0-1-0-1.ccr22.iad02.atlas.cogentco.com (154.54.26.138)  105.943 ms
9  verio.iad01.atlas.cogentco.com (154.54.12.238)  103.653 ms  99.875 ms  95.711 ms
10  xe-0-4-0-6.r01.asbnva02.us.ce.gin.ntt.net (168.143.191.18)  97.184 ms  94.057 ms  94.322 ms
11  72.21.197.34 (72.21.197.34)  96.414 ms  94.179 ms  97.014 ms
12  72.21.222.141 (72.21.222.141)  91.871 ms  92.665 ms  91.741 ms
13  216.182.224.51 (216.182.224.51)  95.213 ms  102.504 ms  108.981 ms
14  216.182.232.16 (216.182.232.16)  100.940 ms  99.800 ms  97.373 ms
15  216.182.232.67 (216.182.232.67)  101.693 ms  115.200 ms  104.931 ms
16  ec2-75-101-160-183.compute-1.amazonaws.com (75.101.160.183)  99.440 ms  99.618 ms  97.196 ms
17  * * *
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 18:13:42
That fits what I've just been told, Bill. I'm going to put up the newsfader so that everyone sees it.
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 18:18:47
Reposted on tbb :P
Title: Re: Sites not working
Post by: Glenn on Sep 07, 2010, 18:19:56
This Redbus?

http://www.red-bus.com/

And not the ones on the streets?
Title: Re: Sites not working
Post by: jezuk1 on Sep 07, 2010, 18:20:19
Seems to be working more than before :)
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 18:20:41
Quote from: Bill on Sep 07, 2010, 18:18:47
Reposted on tbb :P

Thanks.

It's nothing to do with Sunday's issues, just an unfortunate coincidence of events.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 18:21:28
Quote from: Glenn on Sep 07, 2010, 18:19:56
This Redbus?

http://www.red-bus.com/

And not the ones on the streets?

The very same, though I have a soft spot for the Routemaster myself. :)
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 18:22:38
Quote from: Rik on Sep 07, 2010, 18:20:41
Thanks.

It's nothing to do with Sunday's issues, just an unfortunate coincidence of events.

Yup, Murphy's Law again.

(That's the one that says Sod's Law is optimistic :P)
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 18:23:52
:rofl: :karma: I know the very one.
Title: Re: Sites not working
Post by: Conrad on Sep 07, 2010, 18:41:08
Then of course there is Coles Law.  Goes nice with salad.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 18:41:53
:grn:
:karmic:
Title: Re: Sites not working
Post by: Simon on Sep 07, 2010, 18:42:19
:lol:
Title: Re: Sites not working
Post by: Bill on Sep 07, 2010, 18:43:59
 :argh:
Title: Re: Sites not working
Post by: esh on Sep 07, 2010, 19:23:12
Rik, I know you must be having a rather hectic few days there but just to say thanks for keeping on top of the problems and being patient with us all here acting like cranky internet-deprived oldies that... we actually are.  :shake:  :D
Title: Re: Sites not working
Post by: Steve on Sep 07, 2010, 19:31:12
I fully agree he deserves a big round of  applause :great:
Title: Re: Sites not working
Post by: Glenn on Sep 07, 2010, 19:32:34
Absolutely  :bow:
Title: Re: Sites not working
Post by: Ray on Sep 07, 2010, 19:34:18
 :iagree: :great:
Title: Re: Sites not working
Post by: Simon on Sep 07, 2010, 19:58:20
Yes indeed!  :thumb:
Title: Re: Sites not working
Post by: Gary on Sep 07, 2010, 20:06:48
Most definitely  ;D
Title: Re: Sites not working
Post by: psp83 on Sep 07, 2010, 20:08:12
I'm still seeing issues tonight.

I use trillian 5 for my messenger and I keep getting logged out from all (astra, msn, yahoo, skype, facebook chat)

I'm also having connection issues with xbox.
Title: Re: Sites not working
Post by: Kareha on Sep 07, 2010, 20:08:59
I've just been disconnected from WoW and cannot get logged back in, what have they broken this time :(
Title: Re: Sites not working
Post by: Desaan on Sep 07, 2010, 20:09:27
This is really starting to get on my nerves, it's been like this all day :(
Title: Re: Sites not working
Post by: Archeros on Sep 07, 2010, 20:10:31
Hey Kar, me to :(
Title: Re: Sites not working
Post by: Peyr on Sep 07, 2010, 20:16:26
Same here as well, can't get back into WoW
Title: Re: Sites not working
Post by: gizmo71 on Sep 07, 2010, 20:21:37
Dropped twice from iRacing already - will be a bit of a shame if I can't defend my championship lead tonight, especially as I was top of the timesheets both times so far...
Title: Re: Sites not working
Post by: gyruss on Sep 07, 2010, 20:29:32
testing my WoW now..

Login fine, character list for Terenas gained...

Main character accessible and loaded fine

u certain your realm is up?
Title: Re: Sites not working
Post by: Peyr on Sep 07, 2010, 20:55:59
It's working again now, my realm was definitely up as I was talking to other people on steam at the time.
Title: Re: Sites not working
Post by: Steve on Sep 07, 2010, 21:14:29
 :welc: :karma: Peyr

Sorry it seems to have been missed a couple of years ago.
Title: Re: Sites not working
Post by: Technical Ben on Sep 07, 2010, 21:55:42
Quote from: gizmo71 on Sep 07, 2010, 20:21:37
Dropped twice from iRacing already - will be a bit of a shame if I can't defend my championship lead tonight, especially as I was top of the timesheets both times so far...

Yep. I got the same disconnect here. But any open direct connections stayed live. Just could not do any webpages or new games ect. :/
Title: Re: Sites not working
Post by: Steve on Sep 07, 2010, 22:13:53
Is it just me but struggling with http://forums.thinkbroadband.com/
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 22:26:32
OK here, Steve.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 22:27:08
Quote from: Gary on Sep 07, 2010, 20:06:48
Most definitely  ;D

Thanks, guys - we all try hard to get you the updates that we can.
Title: Re: Sites not working
Post by: Steve on Sep 07, 2010, 22:29:03
I've got through now but seems very sluggish.
Title: Re: Sites not working
Post by: psp83 on Sep 07, 2010, 22:38:23
Quote from: Steve on Sep 07, 2010, 22:13:53
Is it just me but struggling with http://forums.thinkbroadband.com/

Slow at loading here aswell.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 22:38:53
OK here...  :dunno:
Title: Re: Sites not working
Post by: psp83 on Sep 07, 2010, 22:41:13
takes about 10 secs to load here, a few other sites are slow aswell.

even this forum is slow at times.

its been on and off all evening for me.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 22:42:38
2 seconds for TB, this forum is generally instant, but sometimes hangs a bit, but then it's always done that.
Title: Re: Sites not working
Post by: psp83 on Sep 07, 2010, 22:44:46
ah well, hopefully all will be better tomorrow.. well I hope so, got quite alot of work to do this week   :-\
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 22:45:28
So do I Paul, believe me. :)
Title: Re: Sites not working
Post by: psp83 on Sep 07, 2010, 22:48:16
Well have a good night Rik and the rest of IDnetters.. Calling it a night now.
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 22:49:38
Sleep well. :bye:
Title: Re: Sites not working
Post by: Simon on Sep 07, 2010, 22:53:05
TB is fine for me too.
Title: Re: Sites not working
Post by: gizmo71 on Sep 07, 2010, 22:57:15
Quote from: gizmo71 on Sep 07, 2010, 20:21:37
Dropped twice from iRacing already - will be a bit of a shame if I can't defend my championship lead tonight, especially as I was top of the timesheets both times so far...

Well despite getting disconnected twice in practice, the connection stayed up for both qualifying and practice, and it was only my incompetence that dropped me out of the lead I took from pole position and back to tenth place :blush: though I did fight my way back to the bottom step of the podium. ;D

Everything seems to have settled down a bit now...
Title: Re: Sites not working
Post by: Rik on Sep 07, 2010, 22:58:08
 :phew:
Title: Re: Sites not working
Post by: Peyr on Sep 08, 2010, 20:40:38
Quote from: Kareha on Sep 07, 2010, 20:08:59
I've just been disconnected from WoW and cannot get logged back in, what have they broken this time :(

This has just happened to me again, same as yesterday.  As with yesterday the server is definitely still up as I'm speaking with others over steam right now.
Title: Re: Sites not working
Post by: jezuk1 on Sep 08, 2010, 20:41:57
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
 2    25 ms    25 ms    25 ms  telehouse-gw4-lo2.idnet.net [212.69.63.99]
 3     *        *        *     Request timed out.
 4     *        *        *     Request timed out.
 5     *        *        *     Request timed out.
 6     *        *        *     Request timed out.

Indeed, some things are working but for the past 10 mins it's been mostly dead  :)
Title: Re: Sites not working
Post by: Kareha on Sep 08, 2010, 20:45:57
Quote from: Peyr on Sep 08, 2010, 20:40:38
This has just happened to me again, same as yesterday.  As with yesterday the server is definitely still up as I'm speaking with others over steam right now.

Happened to me to just now again, can't log in yet still connected to Vent and the raid is carrying on which means the server is still up.
Title: Re: Sites not working
Post by: zappaDPJ on Sep 08, 2010, 20:46:30
Quote from: Peyr on Sep 08, 2010, 20:40:38
This has just happened to me again, same as yesterday.  As with yesterday the server is definitely still up as I'm speaking with others over steam right now.

I can confirm this, it appears to only be affecting IDNet customers including myself.
Title: Re: Sites not working
Post by: Kareha on Sep 08, 2010, 20:54:34
This is a tracert to my WoW server:

C:\Users\Kareha>tracert 80.239.185.127

Tracing route to 80-239-185-127.customer.teliacarrier.com [80.239.185.127]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    25 ms    24 ms    25 ms  telehouse-gw4-lo2.idnet.net [212.69.63.99]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
Title: Re: Sites not working
Post by: gyruss on Sep 08, 2010, 21:01:23
Teamspeak up, rest of WoW Raiders appear unaffected.. just me, and was disconnected.  cannot reconnect to WoW servers.. all realms.

Asked them to replace me due to this impaired connectivity.
Title: Re: Sites not working
Post by: Peyr on Sep 08, 2010, 21:15:55
It's working again now.  Fingers crossed this doesn't happen again.
Title: Re: Sites not working
Post by: gyruss on Sep 08, 2010, 21:16:20
(http://www.speedtest.net/result/945778753.png) (http://www.speedtest.net)

this is what i'm now experiencing since the sunday afternoon issues.
Title: Re: Sites not working
Post by: jezuk1 on Sep 08, 2010, 21:22:08
Working agian now but big lag to WoW - 250ms atm  :blush:
Title: Re: Sites not working
Post by: Glenn on Sep 08, 2010, 21:36:31
Guys, there is not a lot you can do at this time of day, apart from reporting the problems to support, either by calling now and leaving a message, email, or call tomorrow morning.
Title: Re: Sites not working
Post by: gyruss on Sep 08, 2010, 21:38:19
662ms to WoW.
Title: Re: Sites not working
Post by: Technical Ben on Sep 08, 2010, 21:46:21
Quote from: gyruss on Sep 08, 2010, 21:01:23
Teamspeak up, rest of WoW Raiders appear unaffected.. just me, and was disconnected.  cannot reconnect to WoW servers.. all realms.

Asked them to replace me due to this impaired connectivity.


Hmmm. Strange. That's what happened to me yesterday. I had teamspeak up, and it kept working, but games and the web died.
Title: Re: Sites not working
Post by: Rik on Sep 08, 2010, 22:23:56
Quote from: gyruss on Sep 08, 2010, 21:16:20
(http://www.speedtest.net/result/945778753.png) (http://www.speedtest.net)

this is what i'm now experiencing since the sunday afternoon issues.

That looks like a depressed profile, could you do a BT speed test and paste the results back here.
Title: Re: Sites not working
Post by: gyruss on Sep 09, 2010, 11:43:04
Depressed user more likely. I'm at work at the moment, will do that later.
Title: Re: Sites not working
Post by: Rik on Sep 09, 2010, 11:43:25
 ;D