Hi all,
Not a regular poster here as I have had so few issues :)
However last Thursday had noticed web pages taking longer to load than normal and then looked at my router main stats only to find that my normal 2Meg ( I live in nowheresville) had dropped to 0.5-0.75 inc a profile drop.
I contacted IDNET and they asked me to connect the router to the master socket (which I did and have had it there ever since) so they could test it.
After a few emails to them asking how is it going inc another this morning. No updates recevied at all.
Situation with the speed/profile is the same
Is there anything else I can do to find out what is going on ?
Regards
ReD
Your line sounds about as long as mine (I normally get 2 to 3 meg throughput). You should check your router stats, specifically the SNR or Noise Margin. If it's at 15db it would explain the loss in speed. Mine rose to 15db a few months back and I was left with 0.5mb downstream. Turns out my router was dying and causing BT to think my line was unstable so my SNR was auto-punished. A new router and about a week of patience, everything went back to normal.
Support have emailed you, Red.
Thanks Rik,
They have, they instructed BT to make changes to my profile and I can connect back again from the filtered faceplate. Need to see what happens then over the next 24 hours!
ReD
Toes crossed.
I have a sinking feeling............. :(
I now appear to not be on ADSL2 anymore but on normal and have been put on fast path not interleaved but the profile and rate is still the same.
I have forwarded the screenshots from the router to support to ask what is going on........
ReD
For some people, ADSL2+ isn't viable and results are better on ADSLMax.