Brightview has complained about the BBC's Watchdog survey of ISP satisfaction. Though not directly relating to us here on IDNet, the story can be found on ThinkBroadband (http://www.thinkbroadband.com/news/3033-brightview-talks-out-on-the-recent-bbc-watchdog-survey.html).
What interested me most was the final paragraph from the TB team:
"Our own ratings from the last year do show an overall decrease in the customer service aspect across the board, with a few exceptions: Be with a 16 point rise between February 2006 and February 2007, IDNET a 2 point increase, Madasfish 2 points, Mistral 5 points, Newnet 1 point. The average in terms of customer service across thirty two providers in this period dropped from 58.1% to 49.5%."