IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: juiceuk on Jul 06, 2010, 19:43:46

Title: Bad Line?
Post by: juiceuk on Jul 06, 2010, 19:43:46
Started to notice a slow down the other week but thought it was the the football and tennis but it's got really bad now. >:(

Bt tester results within the last hour.

Download speedachieved during the test was - 132 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6752 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps

noise margin upstream: 26 db
output power downstream: 19 db
attenuation upstream: 19 db
tone   0- 31: 00 00 00 04 55 66 77 77 77 77 66 66 65 55 43 20
tone  32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone  64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone  96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
noise margin downstream: 12 db
output power upstream: 12 db
attenuation downstream: 36 db
tone   0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone  32- 63: 56 89 ab bb bb bb bb bb bb bb bb bb bb bb bb bb
tone  64- 95: 0b aa aa aa aa aa aa aa aa a9 99 99 99 99 99 99
tone  96-127: 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99
tone 128-159: 99 99 88 88 88 88 88 88 88 78 88 77 87 77 77 77
tone 160-191: 77 77 77 77 77 77 77 74 57 77 77 77 77 77 77 77
tone 192-223: 77 77 77 77 77 77 77 77 77 50 66 76 77 77 77 77
tone 224-255: 77 77 76 46 77 77 77 77 77 77 77 76 66 76 44 77
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

One from last night early hours of the morning.

Download speedachieved during the test was - 398 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6752 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
Title: Re: Bad Line?
Post by: Steve on Jul 06, 2010, 19:52:54
Throughput is really poor but the sync and IP profile are good, I notice the downstream margin is elevated at 12  which is a sign of past noise or instability. It could be a failing router or as you suggested congestion.Send the BT test to support and see what they say,they can test the line and exchange status
Title: Re: Bad Line?
Post by: juiceuk on Jul 06, 2010, 20:33:44
Hey Steve, Thanks for your quick reply. I've sent support the tests. oh I hope it's not the router :fingers: could be thought because we had a couple of power cuts the other week that i'm pretty sure took out one of my homeplugs so the router could of been damaged too.
Title: Re: Bad Line?
Post by: juiceuk on Jul 07, 2010, 13:07:31
I've not heard back from support yet but just got this from the BT speed test.

Download speedachieved during the test was - 5177 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6752 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps

DSL Line Status:
noise margin upstream: 26 db
output power downstream: 19 db
attenuation upstream: 18 db

noise margin downstream: 12 db
output power upstream: 12 db
attenuation downstream: 36 db

hope it stays like this. :). I'm pretty sure that downstream margin has always been reported as 12db.
Title: Re: Bad Line?
Post by: Steve on Jul 07, 2010, 13:25:34
 :fingers:
Title: Re: Bad Line?
Post by: juiceuk on Jul 07, 2010, 13:28:26
I've heard back from James @ IDNet it looks like my exchange is congested so he's given them a kick to move me to a new VP :).
Title: Re: Bad Line?
Post by: Steve on Jul 07, 2010, 14:16:38
Well you'll see the same pattern unfortunately until it's sorted. If it's very important the Supermax package will give you exchange priority so may help but no guarantee.