IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: Tina on Jun 26, 2010, 21:01:24

Title: internet gone down
Post by: Tina on Jun 26, 2010, 21:01:24
My internet went down about 10 mins ago - on dongle just now. Tried rebooting router/computer to no avail. Anyone else got an issue?
Title: Re: internet gone down
Post by: kinmel on Jun 26, 2010, 21:03:20
Working fine in north Wales
Title: Re: internet gone down
Post by: Tina on Jun 26, 2010, 21:04:27
hmm not in derby :(
Title: Re: internet gone down
Post by: Wingnutz on Jun 26, 2010, 21:05:05
Dead here too - Oxfordshire 01993 - on dail uo at the moment...

Anyone else ?
Title: Re: internet gone down
Post by: Tina on Jun 26, 2010, 21:05:48
ah so it's not just me - that's reassuring :)
Title: Re: internet gone down
Post by: lozcart on Jun 26, 2010, 21:06:22
Same here just got back in from meal out, router shows sync to exchange but not to idnet. Reset router but no joy. Birmingham area 0121.
Title: Re: internet gone down
Post by: Tina on Jun 26, 2010, 21:07:28
I'm not technical but all the green lights are steady like normal  just not connecting
Title: Re: internet gone down
Post by: Wingnutz on Jun 26, 2010, 21:11:19
Router sync'd at 9100 +.

Looks very similar to problems from a few weeks ago.

Milton Keynes Issue (http://www.idnetters.co.uk/forums/index.php?topic=20576.0)

Title: Re: internet gone down
Post by: wellhiddenmark on Jun 26, 2010, 21:13:14
No connection here in Salford (Blackfriars exchange). I'm using my 3 dongle.

I'm being leased a 172 ip address with a subnet of 81.146.173.2

a lookup on that gives the owner as BT-MIDBAND.
Title: Re: internet gone down
Post by: Glenn on Jun 26, 2010, 21:14:05
All I can find at the moment is the following;

SOUTHAM MUX 102 : LOSS OF SERVICE
26/06/2010 16:30
EASTRIGGS MSAN 301 : LOSS OF SERVICE
26/06/2010 16:07
: NANTWICH MUX 101 : DEGRADED SERVICE

Call support, loss of service should be looked in to 0800 7012000
Title: Re: internet gone down
Post by: silverblade on Jun 26, 2010, 21:14:57
Down in Newbury also.
Title: Re: internet gone down
Post by: Tina on Jun 26, 2010, 21:15:33
where is the info  for the dial up number please?
Title: Re: internet gone down
Post by: Wingnutz on Jun 26, 2010, 21:15:41
Quote from: wellhiddenmark on Jun 26, 2010, 21:13:14
No connection here in Salford (Blackfriars exchange). I'm using my 3 dongle.

I'm being leased a 172 ip address with a subnet of 81.146.173.2

a lookup on that gives the owner as BT-MIDBAND.

Same here but with 81.146.179.5 subnet.

No idea what it means though..
Title: Re: internet gone down
Post by: Glenn on Jun 26, 2010, 21:18:28
I've sent an email to support pointing them at this post, but please call too.
Title: Re: internet gone down
Post by: Wingnutz on Jun 26, 2010, 21:19:13
Quote from: Tina on Jun 26, 2010, 21:15:33
where is the info  for the dial up number please?

0845 602 1131

and your usual login details - anyway that's what works for me.
Title: Re: internet gone down
Post by: Tina on Jun 26, 2010, 21:20:03
Thanks :)
Title: Re: internet gone down
Post by: Steve on Jun 26, 2010, 21:24:04
Quote from: lozcart on Jun 26, 2010, 21:06:22
Same here just got back in from meal out, router shows sync to exchange but not to idnet. Reset router but no joy. Birmingham area 0121.

I had the same early last week lasted for 3 and 1/2 hours,router showed sync but no internet connection,support were non the wiser as to the cause . We put it down to BT, unplanned work and possible radius server issue. My only advice is to disconnect for at least 30 minutes which should clear any possible stale session
Title: Re: internet gone down
Post by: Simon on Jun 26, 2010, 21:28:49
Connection is fine here in Sussex, so I would urge all those affected to leave a message with Support, so they can get a picture of where the problem may lie, but, of course it could be BT work.
Title: Re: internet gone down
Post by: Wingnutz on Jun 26, 2010, 21:31:14
Quote from: Steve on Jun 26, 2010, 21:24:04
I had the same early last week lasted for 3 and 1/2 hours,router showed sync but no internet connection,support were non the wiser as to the cause . We put it down to BT, unplanned work and possible radius server issue. My only advice is to disconnect for at least 30 minutes which should clear any possible stale session

Steve,

very very very wary of doing this . Last time - the Milton Keynes episode - the disconnects completly messed up my profile and I ended up on a banded profile of 350 ish - not good.

Took a week of support badgering BT to get me unbanded and back on a sensible sync and noise margin. Problem was everytime i was unbanded i was given a 6db margin which gave me an ultra fast but very unstable sync. This in turn then kicked me back to the lowest banding.

Title: Re: internet gone down
Post by: Tina on Jun 26, 2010, 21:33:51
i would phone but hate using phone.. sorry, but I'm in Derby
Title: Re: internet gone down
Post by: Glenn on Jun 26, 2010, 21:34:58
Areas effected so far;

Newbury 01635
Witney 01993
Salford 0161
Birmingham 0121
Derby 01332
Ipswich 01473
Bury St Edmunds 01284
Hitchin 01462
Title: Re: internet gone down
Post by: Wingnutz on Jun 26, 2010, 21:36:54
Quote from: Glenn on Jun 26, 2010, 21:34:58
Areas effected so far;

Newbury
Whitney
Salford
Birmingham
Derby



It's Witney - no 'h' as we are not related to Ms Houston.

Cheers... ;D :thumb:
Title: Re: internet gone down
Post by: Tina on Jun 26, 2010, 21:38:27
my friend lives in witney - nice place :)
Title: Re: internet gone down
Post by: Steve on Jun 26, 2010, 21:40:17
Last week when I tried it, first time with router off for 35 mins it had no affect,so a stale session was not my problem. The only info IDNet had was that my router requested a log off at the time I lost connection. As far as I understand your router should repeatedly request a PPPOA session to be initiated.

In theory your connection should not be affected by a single disconnect and resync, although now is the 'noisy' time of day so your sync speed could suffer.
Title: Re: internet gone down
Post by: Wingnutz on Jun 26, 2010, 21:43:14
Quote from: Tina on Jun 26, 2010, 21:38:27
my friend lives in witney - nice place :)

Small world - my sister lives in West Hallam.

Title: Re: internet gone down
Post by: cwmusson on Jun 26, 2010, 21:46:39
The internet is broken in Ipswich too.  I'm connecting but getting the wrong IP address. DNS queries are failing.  Ipswich is 01473.
Title: Re: internet gone down
Post by: joll200x on Jun 26, 2010, 21:51:16
Same problem here, bury st Edmunds 01284. Getting an internal address assigned to the WAN side of my firewall. Grr.
Title: Re: internet gone down
Post by: jezuk1 on Jun 26, 2010, 21:53:25
Down in Hitchin since 21:00 this evening (connection is alive, IP address assigned, everything looks normal but it's dead) - posting from the USB dongle too
Title: Re: internet gone down
Post by: Glenn on Jun 26, 2010, 21:54:45
 :karma: :welc: sorry it's in poor circumstances
Title: Re: internet gone down
Post by: karvala on Jun 26, 2010, 21:55:10
Down in Manchester too, 0161.  Also sync, but assigned IP address changed to outside IDNet range.  I wonder if the BT work in Docklands proposed for Monday night has been moved forward a couple of days?
Title: Re: internet gone down
Post by: Simon on Jun 26, 2010, 21:57:19
:welc: :karma:
Title: Re: internet gone down
Post by: Steve on Jun 26, 2010, 21:57:36
Quote from: jezuk1 on Jun 26, 2010, 21:53:25
Down in Hitchin since 21:00 this evening (connection is alive, IP address assigned, everything looks normal but it's dead) - posting from the USB dongle too
:welc: :karma:
Title: Re: internet gone down
Post by: Tim_idnet on Jun 26, 2010, 22:01:01
Hi guys,

One of our hostlinks to BT has gone down. BT are working on it now. In the meantime all traffic should has failed over to our second link. Those of you who have lost connection probably have a stale session with the exchange, so will need to power down the router for half an hour to clear it. If still no joy, please log a call with support and we will investigate further for you as soon as we can.

Tim
Title: Re: internet gone down
Post by: Glenn on Jun 26, 2010, 22:02:18
Thanks for the update Tim.
Title: Re: internet gone down
Post by: Wingnutz on Jun 26, 2010, 22:03:12
Quote from: Tim_idnet on Jun 26, 2010, 22:01:01
Hi guys,

One of our hostlinks to BT has gone down. BT are working on it now. In the meantime all traffic should has failed over to our second link. Those of you who have lost connection probably have a stale session with the exchange, so will need to power down the router for half an hour to clear it. If still no joy, please log a call with support and we will investigate further for you as soon as we can.

Tim

Cheers for the update - modem now off and will reboot in the morning  :fingers: :fingers:
Title: Re: internet gone down
Post by: Simon on Jun 26, 2010, 22:03:32
Thanks for the response, Tim.
Title: Re: internet gone down
Post by: Tina on Jun 26, 2010, 22:05:43
Thanks Tim :)
Title: Re: internet gone down
Post by: jezuk1 on Jun 26, 2010, 22:11:55
Thanks for the update, and thank you for the welcomes  :)
Title: Re: internet gone down
Post by: karvala on Jun 26, 2010, 22:51:14
Quote from: Tim_idnet on Jun 26, 2010, 22:01:01
Hi guys,

One of our hostlinks to BT has gone down. BT are working on it now. In the meantime all traffic should has failed over to our second link. Those of you who have lost connection probably have a stale session with the exchange, so will need to power down the router for half an hour to clear it. If still no joy, please log a call with support and we will investigate further for you as soon as we can.

Tim

I powered down for 45mins, but still being connected only to the exchange after switching back on, so it doesn't look like traffic has actually been moved over yet.  Logged a call with support, but in the meantime, anyone actually got this to work?
Title: Re: internet gone down
Post by: Tony Yarwood on Jun 26, 2010, 23:39:00
Down here in London too 0207

Best regards

Tony

Google ain't your friend.
More privacy, no IP logging.
http://ixquick.com/
Title: Re: internet gone down
Post by: cwmusson on Jun 27, 2010, 00:09:21
Turned the modem off for 1 hour or more (forgot the time watching Muse on BBC2).
Turned it on again.  Unfortunately the same problem is still occurring (seemingly good connection but bad IP address and total DNS failure).

So turning it off and on again (with a 1 hour gap) does not fix the issue.
I've sent an email to support.
Title: Re: internet gone down
Post by: rgthomas on Jun 27, 2010, 00:35:33
Still no good at 01732 Sevenoaks.  Turned modem off for an hour 2300-2400 hrs.  Rebooted PC, powered modem, pressed reset button on the back of modem. 

Router login says good upstream /downstream connection but no IP address.
Title: Re: internet gone down
Post by: karvala on Jun 27, 2010, 00:40:28
Turned router off 1 hour this time, then tried again; still same result, so I think we can safely say it's not been fixed and the traffic is not being moved onto the other hostlink.  I think I'm giving up for tonight; I certainly hope it's fixed by tomorrow morning.
Title: Re: internet gone down
Post by: Tina on Jun 27, 2010, 00:49:11
Same here - router been powered down for ages, still no connection :(
Title: Re: internet gone down
Post by: cwmusson on Jun 27, 2010, 02:36:17
Still no connection at 2.30am. That's a 5.5 hour outage. Hope it's fixed by 1pm today as I like to use the live timing service on the formula 1 website. I would imagine that all hell will erupt if it's not fixed by 3pm today.

As some people say "sent this on my whatever":
Sent this on my o2 dongle (as idnet is not working)

Title: Re: internet gone down
Post by: cwmusson on Jun 27, 2010, 02:56:02
Of course, by this time tomorrow, we (England) will be 3-0 up in the cricket and also through to face Argentina, so internet problems won't matter any more,

However it would be nice to be able to stream the cricket later today, as the internet stream is better quality with less dropouts than dab here in the east.
Title: Re: internet gone down
Post by: Tina on Jun 27, 2010, 05:59:29
Now 6 am and still no connection  ???
Title: Re: internet gone down
Post by: wonder woman on Jun 27, 2010, 07:35:09
The same here in Clacton. Perhaps as we have had this bad luck it will mean England will have better luck this afternoon.  :) :)
Title: Re: internet gone down
Post by: joe on Jun 27, 2010, 07:42:03
Dead in Brentwood (01277) too
Title: Re: internet gone down
Post by: Wingnutz on Jun 27, 2010, 07:58:03
Modem off over night - resync'd but still no internet.

Witney 01993.

Title: Re: internet gone down
Post by: wellhiddenmark on Jun 27, 2010, 07:59:33
Still no connection here. I tried another router and left the connection off overnight. I guess that this fault needs escalating to BT further. I won't hold my breath then.
Title: Re: internet gone down
Post by: Steve on Jun 27, 2010, 08:01:45
Sorry folks to hear that some of you still have no connection but can all of you who've still got no connection make sure you've logged a call to IDNet support on 0800 7012000. Hopefully we'll have an update from IDNet later.
Title: Re: internet gone down
Post by: Tina on Jun 27, 2010, 08:05:16
i plucked up  courage and phoned support
Title: Re: internet gone down
Post by: Steve on Jun 27, 2010, 08:09:49
 :thumb:
Title: Re: internet gone down
Post by: Tina on Jun 27, 2010, 08:16:10
not that they are scary of course - i just don't particularly like the phone  :slap:
Title: Re: internet gone down
Post by: J!ll on Jun 27, 2010, 08:54:06
Quote from: Wingnutz on Jun 27, 2010, 07:58:03
Modem off over night - resync'd but still no internet.

Witney 01993.



Witney 01993 working here  :thumb:
Title: Re: internet gone down
Post by: karvala on Jun 27, 2010, 08:55:44
Wow, 12 hours and counting.  Did someone switch me over to Tiscali?  :mad:  It would be nice if we were to get an update (and preferably regularly updates thereafter) on when this is likely to be fixed.  From the small sample here, it seems like it's affected a lot of customers.  I guess when they said BT were working on the problem, that was "working" in the BT sense of the word.  ::)
Title: Re: internet gone down
Post by: karvala on Jun 27, 2010, 08:57:18
Quote from: J!ll on Jun 27, 2010, 08:54:06
Witney 01993 working here  :thumb:

That's interesting.  Was yours one of the affected connections last night?
Title: Re: internet gone down
Post by: Wingnutz on Jun 27, 2010, 09:07:51
Quote from: J!ll on Jun 27, 2010, 08:54:06
Witney 01993 working here  :thumb:

Jill, you must be one of the lucky ones - or i'm unlucky.

Still down here on the Witney 01993 exchange.
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 09:12:14
Quote from: karvala on Jun 27, 2010, 08:55:44
Wow, 12 hours and counting.  Did someone switch me over to Tiscali?  :mad:  It would be nice if we were to get an update (and preferably regularly updates thereafter) on when this is likely to be fixed.  From the small sample here, it seems like it's affected a lot of customers.  I guess when they said BT were working on the problem, that was "working" in the BT sense of the word.  ::)
I think BT working is the problem, hard to get regular updates if they have nothing to report, which is probably the case. I hope the "planned" maintenance for the early hours of Monday morning go better.
Title: Re: internet gone down
Post by: karvala on Jun 27, 2010, 09:19:17
Quote from: Gary on Jun 27, 2010, 09:12:14
I think BT working is the problem, hard to get regular updates if they have nothing to report, which is probably the case. I hope the "planned" maintenance for the early hours of Monday morning go better.

But this was one of my objections a couple of months ago, the last time there was a significant problem, which is that IDNet are rapidly turning into stooges for BT.  It's their job to ask for updates, and if there's nothing to report, it's their job to come to us and say "BT had a good night's sleep last night; hope you weren't hoping for a functional internet connection today."  It's NOT their job to cover BT's ass by remaining in duplicitous silence.   If I want an ISP who sit back and do nothing when trouble strikes, I'll pay £6.49pm to Plusnet.  Right now, I'm wondering exactly what the IDNet premium price actually brings, if after 12 hours of non-functional connections for a large number of customers, they can't even manage to get out an update, let alone actually make BT fix the problem.
Title: Re: internet gone down
Post by: lozcart on Jun 27, 2010, 09:22:36
Still down this morning, left router off overnight to remove any stale session. Birmingham 0121 DSL4. Have left message for support.
Title: Re: internet gone down
Post by: Tony Yarwood on Jun 27, 2010, 09:35:16
Still down this morning; London 0207

Best regards

Tony
Title: Re: internet gone down
Post by: cyprio42 on Jun 27, 2010, 09:56:44
Same here 01205. Mind you i have to reboot my router every morning to get on the internet and its now getin frustrating.
Title: Re: internet gone down
Post by: cavillas on Jun 27, 2010, 10:00:12
Quote from: wonder woman on Jun 27, 2010, 07:35:09
The same here in Clacton. Perhaps as we have had this bad luck it will mean England will have better luck this afternoon.  :) :)

I live in Walton on the Naze, just 8 miles from Clacton, and have had no problems whatsoever..how strange. ;D
Title: Re: internet gone down
Post by: Frugal on Jun 27, 2010, 10:20:54
Just adding my name to the list...

No connection here in Canterbury (01227) since 2100 last night. Left the router switched off overnight but still the same when I plugged it back in this morning. Also tried another router just in case.

The support no. 0800 701 2000 goes straight through to an answering machine as it's the weekend so I left a message with my details.

Title: Re: internet gone down
Post by: Glenn on Jun 27, 2010, 10:29:44
I had an email from Tim, BT are still working on the issue, he will post an update when he has one from BT.
Title: Re: internet gone down
Post by: Simon on Jun 27, 2010, 10:33:59
Thanks, Glenn.
Title: Re: internet gone down
Post by: kinmel on Jun 27, 2010, 11:00:31
Quote from: Glenn on Jun 27, 2010, 10:29:44
I had an email from Tim, BT are still working on the issue, he will post an update when he has one from BT.

But still no explanation as to why people haven't automatically gone onto the second hostlink when they reconnected.
Title: Re: internet gone down
Post by: Arch on Jun 27, 2010, 11:01:00
A friend in Inverness has had no service for 14 hrs now, any update ?
Title: Re: internet gone down
Post by: gizmo71 on Jun 27, 2010, 11:25:12
Went down whilst I was leading the Oval Road Odyssey race on iRacing last night. :mad:

01268, nearly 14 hours now. Bah humbug.
Title: Re: internet gone down
Post by: winspiration on Jun 27, 2010, 11:25:55
No service here since last night either - I'm in Rugby 01788  - had powered down the router overnight, but no difference.

I had also tried using a modem instead of router, which didn't work. I can't get dial up to work either so am typing this at my gym!

I had already left a message on IDNET's answerphone.

Thank goodness for the forum - at least I know it isn't just my connection - but over 14 hours outage and counting? Not happy!

As someone else has already said, I feel like I've been transferred back to Tiscali  :(
Title: Re: internet gone down
Post by: joll200x on Jun 27, 2010, 11:28:30
Surely idnet have an uptime agreement with BT where they receive penalty payments for less than 99% uptime? 15 hours without service is shockingly bad...
Title: Re: internet gone down
Post by: Simon on Jun 27, 2010, 11:30:32
:welc:  Arch and Winspiration.

Unfortunately, we don't have any further updates at this time, but IDNet have promised to inform us when they do.
Title: Re: internet gone down
Post by: Steve on Jun 27, 2010, 11:33:55
 :welc: :karma: Arch and Winspiration
Title: Re: internet gone down
Post by: winspiration on Jun 27, 2010, 11:34:25
Thanks for the welcome, Simon and Steve, just a shame under these circumstances!

I think I may already be a member actually, but of course my details are on the home pc.
Title: Re: internet gone down
Post by: Arch on Jun 27, 2010, 11:36:31
Thanks for the welcome & info on updates  :)
Title: Re: internet gone down
Post by: klipp on Jun 27, 2010, 11:41:13
I feel so sorry for you guys.  I am shocked that BT would allow this problem to run on for so long.  What a disgrace.
Title: Re: internet gone down
Post by: Tina on Jun 27, 2010, 11:41:31
over 14 hours now :( Had to top up my dongle .. oh well
Title: Re: internet gone down
Post by: kinmel on Jun 27, 2010, 11:51:51
Quote from: Simon on Jun 27, 2010, 11:30:32
:welc:  Arch and Winspiration.

Unfortunately, we don't have any further updates at this time, but IDNet have promised to inform us when they do.

But are Idnet just waiting for BT to bother phoning back, or are they regularly chasing them about what is clearly a major outage.
Title: Re: internet gone down
Post by: bridgej on Jun 27, 2010, 11:55:03
Phoned support last night and again this morning. Don't they reply any more?

Luckily I remembered I have got a very slow but useful internet access on my blackberry, hence this posting.

If I didn't, without a call back I wouldn't know what was happening or if it was a problem at my end

Now been without the internet since 11pm last night and its now midday sunday

I'm on the Stratford, east London 0208519....
Title: Re: internet gone down
Post by: Steve on Jun 27, 2010, 11:55:28
Anyone tried this who's still down? username = bt_test@startup_domain  password = test and then try your IDNet login. I've no wish to try myself just in case I end up in the same boat.
Title: Re: internet gone down
Post by: Tina on Jun 27, 2010, 11:56:04
so am I supposed to be leaving my router powered down?which hasn't actually made nay difference. Left it on for now
Title: Re: internet gone down
Post by: Simon_idnet on Jun 27, 2010, 12:02:55
BT have now got an engineer on-site who is doing end-to-end diagnostic tests. Around 5% of our customers have not failed-over to the other Host Link. We have separate team at BT who are investigating that aspect of the fault.
Regards
Title: Re: internet gone down
Post by: Ray on Jun 27, 2010, 12:03:53
Thanks for the update, Simon.
Title: Re: internet gone down
Post by: Ray on Jun 27, 2010, 12:07:55
 :welc: :karma: Arch and Winspiration.
Title: Re: internet gone down
Post by: Simon on Jun 27, 2010, 12:11:49
Thanks, Simon. 
Title: Re: internet gone down
Post by: Glenn on Jun 27, 2010, 12:14:29
Quote from: Simon_idnet on Jun 27, 2010, 12:02:55
BT have now got an engineer on-site who is doing end-to-end diagnostic tests. Around 5% of our customers have not failed-over to the other Host Link. We have separate team at BT who are investigating that aspect of the fault.
Regards

Thanks for the update, Simon.
Title: Re: internet gone down
Post by: cwmusson on Jun 27, 2010, 12:50:58
Still no internet.  Nearly 16 hours outage.  Not impressed.
Title: Re: internet gone down
Post by: winspiration on Jun 27, 2010, 13:04:33
Thanks for the update, Simon.

Thanks also for the welcome Ray and for the Karma :)

I was hoping for more positive news after my swim - guess I better go and investigate broadband dongles to be on the safe side - I work from home so I really do need a connection :-\
Title: Re: internet gone down
Post by: zappaDPJ on Jun 27, 2010, 13:08:26
It seems to be spreading, my connection keeps losing sync i.e. red light on the router. The odd thing is there's nothing in the router log  :dunno:

[EDIT] And again but this time it was recorded.
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 13:16:53
Quote from: zappaDPJ on Jun 27, 2010, 13:08:26
It seems to be spreading, my connection keeps losing sync i.e. red light on the router. The odd thing is there's nothing in the router log  :dunno:

[EDIT] And again but this time it was recorded.
What area are you in, Zap? So far all ok in West Sussex  :fingers:
Title: Re: internet gone down
Post by: Simon on Jun 27, 2010, 13:17:49
Same here, Zap, but just for a minute, then it was back up.  Hopefully, it might show they are working on the problem.
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 13:18:57
Quote from: Simon on Jun 27, 2010, 13:17:49
Same here, Zap, but just for a minute, then it was back up.  Hopefully, it might show they are working on the problem.
No glitches here Simon, well none I have noticed.
Title: Re: internet gone down
Post by: karvala on Jun 27, 2010, 13:20:05
Quote from: Simon_idnet on Jun 27, 2010, 12:02:55
BT have now got an engineer on-site who is doing end-to-end diagnostic tests. Around 5% of our customers have not failed-over to the other Host Link. We have separate team at BT who are investigating that aspect of the fault.
Regards

Now???  What the hell have they been doing for the last 16 hours?  Hoping that Superman will fly in and do the job for them?
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 13:21:13
Quote from: Simon on Jun 27, 2010, 13:17:49
Same here, Zap, but just for a minute, then it was back up.  Hopefully, it might show they are working on the problem.
No tell a lie my logs  show at 13:03 LCP down then up.
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 13:22:02
Quote from: karvala on Jun 27, 2010, 13:20:05
Now???  What the hell have they been doing for the last 16 hours?  Hoping that Superman will fly in and do the job for them?
More like Lex Luther  >:D
Title: Re: internet gone down
Post by: stuart_sjb on Jun 27, 2010, 13:22:38
The outage has spread to me, over in a rather warm Cambridge, now too :-(
Title: Re: internet gone down
Post by: zappaDPJ on Jun 27, 2010, 13:23:37
Quote from: Gary on Jun 27, 2010, 13:16:53
What area are you in, Zap? So far all ok in West Sussex  :fingers:

I'm in North London Gary.
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 13:25:52
Quote from: zappaDPJ on Jun 27, 2010, 13:23:37
I'm in North London Gary.
I'm near Chichester Zap, south coast, so about sixty miles or so, I hope this does not get worse before it gets better.  :(
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 13:27:53
Quote from: stuart_sjb on Jun 27, 2010, 13:22:38
The outage has spread to me, over in a rather warm Cambridge, now too :-(
Great pubs in Cambridge though so a good excuse to ignore the internet  ;)
Title: Re: internet gone down
Post by: karvala on Jun 27, 2010, 13:28:25
I don't think there's a geographical basis to it; it's just a BT routing question, or pot luck, as to which people are affected.  People are affected across all ends of the country, while other people in the same areas are not.
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 13:30:42
Quote from: karvala on Jun 27, 2010, 13:28:25
I don't think there's a geographical basis to it; it's just a BT routing question, or pot luck, as to which people are affected.  People are affected across all ends of the country, while other people in the same areas are not.
I think you are right, on the bright side it is a lovely day  :)
Title: Re: internet gone down
Post by: Niall on Jun 27, 2010, 13:32:16
No Internet for me now. Router showing I'm connected but nothing works. Same for my sister half a mile away, also on idnet.
Title: Re: internet gone down
Post by: Simon on Jun 27, 2010, 13:35:01
The words 'bad' and 'to worse', spring to mind.
Title: Re: internet gone down
Post by: Mahgman on Jun 27, 2010, 13:35:39
Just to confirm, as someone earlier said West Sussex is fine.

Thats where I am (01342), and router shows ADSL/Internet connection, but browsing doesnt work as I cant sync with IDnets IP.

Looks like we will have to go to the pub or neighbours to watch England versus Germany  :(
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 13:36:52
Quote from: Mahgman on Jun 27, 2010, 13:35:39
Just to confirm, as someone earlier said West Sussex is fine.

Thats where I am (01342), and router shows ADSL/Internet connection, but browsing doesnt work as I cant sync with IDnets IP.

Looks like we will have to go to the pub or neighbours to watch England versus Germany  :(
01243 here and so far it works.......does not look promising though at this rate, hope they sort it soon.
Title: Re: internet gone down
Post by: stuart_sjb on Jun 27, 2010, 13:39:24
Quote from: Gary on Jun 27, 2010, 13:27:53
Great pubs in Cambridge though so a good excuse to ignore the internet  ;)

Very true, Gary - I was conscientiously checking them out on Friday evening :) Have stuff online that I must get done today though, but am firing up FlightSim for a bit in the meantime (not used that for months, so it's good to have the excuse!).
Title: Re: internet gone down
Post by: Mahgman on Jun 27, 2010, 13:41:09
@Gary:  Wow, we are so close yet so different.

Really strange how different connection stati can be despite being located in the same area  :-\
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 13:41:33
Quote from: stuart_sjb on Jun 27, 2010, 13:39:24
Very true, Gary - I was conscientiously checking them out on Friday evening :) Have stuff online that I must get done today though, but am firing up FlightSim for a bit in the meantime (not used that for months, so it's good to have the excuse!).
;D sounds about the best thing to do, hopefully BT will sort this, but if they plan to work tonight I hope they don't decide to do it all then, rather than sort it now. Nothing would surprise me with them  :(
Title: Re: internet gone down
Post by: psp83 on Jun 27, 2010, 13:43:30
Lost my connection at 1pm and still not up. I've powered down the router for 30mins aswell.

Devizes : 01380
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 13:44:15
Quote from: Mahgman on Jun 27, 2010, 13:41:09
@Gary:  Wow, we are so close yet so different.

Really strange how different connection stati can be despite being located in the same area  :-\
I noticed, same numbers slightly different order  ;D odd how things can vary so much in the same area really.
Title: Re: internet gone down
Post by: Ray on Jun 27, 2010, 13:46:22
It's spread to South Leicestershire now, I've just got back on line again after restarting my router.
Title: Re: internet gone down
Post by: cjay72 on Jun 27, 2010, 13:49:38
Hi.

I am still having problems, and I live in West Sussex - 01342 :(

Hope they fix it soon.
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 13:50:03
Quote from: Ray on Jun 27, 2010, 13:46:22
It's spread to South Leicestershire now, I've just got back on line again after restarting my router.
When did yours go down, Ray?
Title: Re: internet gone down
Post by: Ray on Jun 27, 2010, 13:55:33
Quote from: Gary on Jun 27, 2010, 13:50:03
When did yours go down, Ray?

Not sure exactly, Gary, but I think it was sometime just after 1:00pm I discovered it was off at 1:25pm, powered down the router for a couple of minutes and it reconnected ok when I switched it back on.
Title: Re: internet gone down
Post by: Simon on Jun 27, 2010, 13:57:05
:welc: cjay.

My connection went down briefly but has been steady since (01444).
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 13:57:15
Quote from: Ray on Jun 27, 2010, 13:55:33
Not sure exactly, Gary, but I think it was sometime just after 1:00pm I discovered it was off at 1:25pm, powered down the router for a couple of minutes and it reconnected ok when I switched it back on.
Thats when I had my LCP down moment, Ray. Maybe when people were swapped over to the over link?
Title: Re: internet gone down
Post by: cjay72 on Jun 27, 2010, 14:00:58
Quote from: Simon on Jun 27, 2010, 13:57:05
:welc: cjay.

My connection went down briefly but has been steady since (01444).

Thanks Simon

I think I will switch off my router for 1/2 hour and then try again!!

Will let you know
Title: Re: internet gone down
Post by: Ray on Jun 27, 2010, 14:02:31
Quote from: Gary on Jun 27, 2010, 13:57:15
Thats when I had my LCP down moment, Ray. Maybe when people were swapped over to the over link?

Could have been, Gary, I know when I found I couldn't get onto Idnetters site I logged into my router and it said everything was connected as normal, but physically checking the router the Internet indicator light was off.
Title: Re: internet gone down
Post by: Ray on Jun 27, 2010, 14:03:12
 :welc: :karma: cjay. :thumb:
Title: Re: internet gone down
Post by: Mouseroo on Jun 27, 2010, 14:09:58
Connection down in Somerset as well >:(
Can ping and configure router and have ADSL and internet lights, but no external connection whatsoever.
Oh well, lovely day and a good book to read; things could be worse.
Title: Re: internet gone down
Post by: kinmel on Jun 27, 2010, 14:12:39
mine has now gone down as well ( 01745 ).

I had not disconnected.

I am logged in through a neighbour's wireless connection and checking his router log, nothing happened on his line.

It appears to affect only Idnet and the fault appears to be spreading.

Title: Re: internet gone down
Post by: cavillas on Jun 27, 2010, 14:20:56
It seems strange that idnet connectons have gone down in Clacton butnot here in Walton.  Both have 01255 numbers but 2 different exchanges, they both go via Ilford and then onto London.  I find it strange to understand. :eek4:
Title: Re: internet gone down
Post by: Tacitus on Jun 27, 2010, 14:32:04
Sis (S. Derbyshire) has been appprox 17hrs with no connection. This is not good!!
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 14:39:46
Quote from: Tacitus on Jun 27, 2010, 14:32:04
Sis (S. Derbyshire) has been appprox 17hrs with no connection. This is not good!!
Thats a hell of a long time  :eek4:
Title: Re: internet gone down
Post by: pctech on Jun 27, 2010, 14:47:06
I think it was mentioned earlier in the thread there is some multiplexer trouble.

As far as I can tell there is no resilience in those so if the one your traffic is directed through goes down the connection won't go any further than the exchange.

Which one you are connected to is likely to be governed by how many ports are on the device so there maybe two colocated in the same facility and one has failed.

Unfortunately there is little or no information available about the national telecoms network topology so the above is just a very rough guess.

IDNet and other ISPs get a feed from the 21CN IP network so will not be affected which is why Simon has said that the connections should just fail over to the working link.
Title: Re: internet gone down
Post by: Steve on Jun 27, 2010, 14:49:43
 :welc: :karma:cjay
Title: Re: internet gone down
Post by: psp83 on Jun 27, 2010, 14:50:06
Still down for me. I've done 2 30 min power downs aswell.

I've been set a weird ip address aswell.
Ip : 172.16.36.85
Gateway : 81.146.170.1
Title: Re: internet gone down
Post by: pctech on Jun 27, 2010, 14:55:13
That IP is a class B reserved for private networks so does sound like you are lost in the BT network somewhere.

what happens if you try to navigate to the BT speedtester http://www.speedtester.bt.com

Title: Re: internet gone down
Post by: psp83 on Jun 27, 2010, 14:59:00
Nowt. Page not found. My mate on IDnet lost his connection at the same time but his connection came back within 5mins at 1pm. Mine hasn't :(
Title: Re: internet gone down
Post by: Finallyhere on Jun 27, 2010, 15:27:16

Down here in Stevenage  01438

been down since 1pm - are IDnet doing anything?
Title: Re: internet gone down
Post by: cavillas on Jun 27, 2010, 15:35:43
UNfortunately, it's all down to BT to sort it all out, it is their infrastructure.  Idnet ca only keep cotacting BT and tryingto get answers.  Mind you at the moment probably BT engineers are sitting  sipping tea and watching the footie.
Title: Re: internet gone down
Post by: Gary on Jun 27, 2010, 15:37:53
Quote from: Finallyhere on Jun 27, 2010, 15:27:16
Down here in Stevenage  01438

been down since 1pm - are IDnet doing anything?
IDNet can only wait for BT to find whats wrong with the connections, and why everyone was not put onto the link that works from what I understand. What Alf said  ;D
Title: Re: internet gone down
Post by: Glenn on Jun 27, 2010, 15:39:43
Finallyhere , this was the last update received from IDNet.

Quote from: Simon_idnet on Jun 27, 2010, 12:02:55
BT have now got an engineer on-site who is doing end-to-end diagnostic tests. Around 5% of our customers have not failed-over to the other Host Link. We have separate team at BT who are investigating that aspect of the fault.
Regards
Title: Re: internet gone down
Post by: biotricon on Jun 27, 2010, 15:41:25
It's been down since 10pm last night for me. I tried a couple of hour switch offs and has made no difference. Its getting silly now.

0208 Putney, London.
Title: Re: internet gone down
Post by: ou7shined on Jun 27, 2010, 15:46:22
Same problem up here in Aberdeen since about 12:00.
Tried 2 routers, both are green green green.
Picking up 172.16.65.193.

Title: Re: internet gone down
Post by: Glenn on Jun 27, 2010, 15:57:38
biotricon  :welc: :karma:
Title: Re: internet gone down
Post by: Ray on Jun 27, 2010, 16:00:07
 :welc: :karma: biotricon
Title: Re: internet gone down
Post by: MikeSh on Jun 27, 2010, 16:12:13
Yep it's a "Me To!" with no service since around midday.  :rant2:

Using my broadband dongle to get through - expensive and slow.
Title: Re: internet gone down
Post by: bridgej on Jun 27, 2010, 16:39:57
What if this goes on for days as was the case in the south east a few months back after a workman drilled through a fibre optic cable in Ilford.

A good enough reason not to go paperless, like all the banks and utility companies want us to do.

On another note, Simon has called twice to let me know what is happening. So Idnet is once again let down by BT
Title: Re: internet gone down
Post by: psp83 on Jun 27, 2010, 16:44:09
Hope it back soon. I got work to do and it needs to be done by tomorrow :(

BTW, how do you top up the 3 3G stick? the account pages are down :(
Title: Re: internet gone down
Post by: karvala on Jun 27, 2010, 16:49:21
Quote from: bridgej on Jun 27, 2010, 16:39:57
On another note, Simon has called twice to let me know what is happening. So Idnet is once again let down by BT

Can you update us then, as he hasn't called me or many of the other people affected at all, and it would be nice to know what the current situation is.  Any ETA on a fix yet?
Title: Re: internet gone down
Post by: lozcart on Jun 27, 2010, 16:57:51
It would be good for an update, our Internet has now been down since 9.00pm on Saturday. Still getting a sync but ip address of 172.16.24.156. Anyone heard of a ETA when it will be fixed.
Title: Re: internet gone down
Post by: bridgej on Jun 27, 2010, 16:59:38
Unfortunately he said it might be an hour 2, but that was a couple of hours ago :-(
Title: Re: internet gone down
Post by: winspiration on Jun 27, 2010, 17:01:53
Just checked my phone and Tim from IDNet called while I was out earlier - basically giving info already stated on this thread and hoping that it will be fixed sometime later today, if not to call back tomorrow am.

psp83 - I've bought a broadband dongle which is 3G and I noticed that too - I guess I will have to keep my fingers crossed that the outage is sorted before I use it all up!
Title: Re: internet gone down
Post by: Den on Jun 27, 2010, 17:06:25
Nial said that his had gone down and also reported his sisters as well, I only live a couple of miles away and mine is still up as of now, hope I'm not speaking to soon.  :slap:
Title: Re: internet gone down
Post by: yuki_scorpio on Jun 27, 2010, 17:24:19
In Colchester, Essex (01206). Lost connection 3 times over the last 3 days. Unlike the others it was solved by unplugging and replugging router each time, and I got connection again right away, so I'm not sure if it's related...
Title: Re: internet gone down
Post by: Tony Yarwood on Jun 27, 2010, 17:41:09
Still down here, London 0207. That's 20 hours now  :mad:
Title: Re: internet gone down
Post by: Lance on Jun 27, 2010, 17:43:37
I'm in Colchester and mine has been trouble free. This isn't a geographical problem, but rather one where all the connections come together at the IDNet/BT side of things.
Title: Re: internet gone down
Post by: joe on Jun 27, 2010, 17:48:48
Still down in Brentwood (01277) and that's since I first tried to log on at 07:42 this a.m.

When is somebody at BT going to be held to a/c for this appalling service?
Title: Re: internet gone down
Post by: psp83 on Jun 27, 2010, 17:57:18
How come some people that wasnt affected last night (like me) lost there connections at 1pm and now cant connect also ? :(
Title: Re: internet gone down
Post by: kinmel on Jun 27, 2010, 18:01:12
there is a message on the Idnet phone line.    

Problem has been escalated within BT and is expected to be fixed this evening,  If still no connection tomorrow then phone them in office hours.
Title: Re: internet gone down
Post by: kinmel on Jun 27, 2010, 18:02:21
Quote from: psp83 on Jun 27, 2010, 17:57:18
How come some people that wasnt affected last night (like me) lost there connections at 1pm and now cant connect also ? :(

a whole batch of us were disconnected at lunchtime, someone did something.
Title: Re: internet gone down
Post by: Finallyhere on Jun 27, 2010, 18:05:28
what i really dont understand is why this is only affecting IDnet customers

starting to make me think id be better off elsewhere - at least i would get a service - being completely disconnected for 7 hours is not good
Title: Re: internet gone down
Post by: psp83 on Jun 27, 2010, 18:07:12
Quote from: Finallyhere on Jun 27, 2010, 18:05:28
what i really dont understand is why this is only affecting IDnet customers

starting to make me think id be better off elsewhere - at least i would get a service - being completely disconnected for 7 hours is not good

If the pipe that connects bt to the isp goes down then it will only affect that isp.. same for any isp..

there should be a backup system in place that changes the affected people to other pipes but it looks like that failed aswell..

it always comes in 3's :(
Title: Re: internet gone down
Post by: gizmo71 on Jun 27, 2010, 18:11:05
Success! ;D
Title: Re: internet gone down
Post by: lozcart on Jun 27, 2010, 18:11:50
Try your connections guys mines just come back on line  :thumb:
Title: Re: internet gone down
Post by: psp83 on Jun 27, 2010, 18:12:52
Yep. back up.. But my sync speed has dropped now...  :mad:
Title: Re: internet gone down
Post by: gyruss on Jun 27, 2010, 18:18:45
finally back up since the 1pm multiple disconnections occurred.

Download speed achieved during the test was - 4870 Kbps
For your connection, the acceptable range of speeds is 1000-4936 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 4936 Kbps

lowered profile even possibly due to amount of 'tests' i tried perhaps to see if the internet was actually back.
Title: Re: internet gone down
Post by: klipp on Jun 27, 2010, 18:22:07
Lost connection at 13:00, just got back online now.
Title: Re: internet gone down
Post by: cjay72 on Jun 27, 2010, 18:25:26
My connection is back up.

Yippee  :) :) :) :) :) :)
Title: Re: internet gone down
Post by: hells bells on Jun 27, 2010, 18:25:53
Wahey I finally figured out how to post on the forum via my mobile!       Its now 22 hours since both me and my boyfriend lost connection. Reported the problem at 8.20 this morning. We've had nothing since. I really hope that BT get something sorted soon. I've had a endure the football this afternoon because of it! :S
Title: Re: internet gone down
Post by: stuart_sjb on Jun 27, 2010, 18:26:25
Hurrah -- back up and running here too, after a quick disconnect and reconnect on the router.
Title: Re: internet gone down
Post by: DorsetBoy on Jun 27, 2010, 18:28:30
Quote from: hells bells on Jun 27, 2010, 18:25:53
Wahey I finally figured out how to post on the forum via my mobile!       Its now 22 hours since both me and my boyfriend lost connection. Reported the problem at 8.20 this morning. We've had nothing since. I really hope that BT get something sorted soon. I've had a endure the football this afternoon because of it! :S

It is fixed  :fingers: ,try rebooting your router.
Title: Re: internet gone down
Post by: Mouseroo on Jun 27, 2010, 18:29:37
It's alive!


IT'S ALIVE!!!!    ;D
Title: Re: internet gone down
Post by: Inkblot on Jun 27, 2010, 18:31:44
I was down fom midday today, I tried a few router reboots with no joy and at 17:45 I decided to disconnect the router for 1/2hr - after plugging it back in I'm back online, but with a reduced sync speed :(
Title: Re: internet gone down
Post by: DorsetBoy on Jun 27, 2010, 18:32:54
Quote from: Finallyhere on Jun 27, 2010, 18:05:28
what i really dont understand is why this is only affecting IDnet customers

starting to make me think id be better off elsewhere - at least i would get a service - being completely disconnected for 7 hours is not good

If a Host Link fails and the back up does not move you to the next Host link you are off line,this could happen to any ISP at any time. The equipment is managed by BT not the ISP who have to wait for the repair to be carried out.
Title: Re: internet gone down
Post by: Simon_idnet on Jun 27, 2010, 18:33:46
BT had to courier in some replacement equipment for the exchange. Now that has been replaced we are back to full steam. We will be holding a post-mortem with them tomorrow (every bit as probing as the England team now face) to find out why the fail-over only worked for most customers and not every single one.

Simon
Title: Re: internet gone down
Post by: Bill on Jun 27, 2010, 18:38:35
Mine went down at 13:02 by the router (trust BT to make it worse before it gets better!), back up just after 18:00-ish.

Lost some sync, but I'll wait until after tonight's "planned work" before I try and tweak it back up again :fingers:
Title: Re: internet gone down
Post by: cwmusson on Jun 27, 2010, 18:44:12
Mine's also back after 21 hours of being off.
Title: Re: internet gone down
Post by: VaderDSL on Jun 27, 2010, 18:49:16
I'm really really annoyed! Last night my connection went down around 9pm ish, I was uploading routes from bikeroutetoaster to my GPS when it failed. It meant that I only had 1 route uploaded which I did today and it had loads of damn hills  :laugh: the next route on my list was a nice flat gentle ride around Cheshire  :mad: hehe
Title: Re: internet gone down
Post by: hells bells on Jun 27, 2010, 18:50:33
Boyf's is back on. Gonna check mine in a min. Thank you Tim and Simon for all of your efforts in poking BT to urge them to get their fingers out! :)
Title: Re: internet gone down
Post by: Glenn on Jun 27, 2010, 18:51:33
Quote from: VaderDSL on Jun 27, 2010, 18:49:16
I'm really really annoyed! Last night my connection went down around 9pm ish, I was uploading routes from bikeroutetoaster to my GPS when it failed. It meant that I only had 1 route uploaded which I did today and it had loads of damn hills  :laugh: the next route on my list was a nice flat gentle ride around Cheshire  :mad: hehe

;D
Title: Re: internet gone down
Post by: DorsetBoy on Jun 27, 2010, 18:53:32
Quote from: VaderDSL on Jun 27, 2010, 18:49:16
I'm really really annoyed! Last night my connection went down around 9pm ish, I was uploading routes from bikeroutetoaster to my GPS when it failed. It meant that I only had 1 route uploaded which I did today and it had loads of damn hills  :laugh: the next route on my list was a nice flat gentle ride around Cheshire  :mad: hehe
You should have done the route backwards so it was all down hill  :whistle:
Title: Re: internet gone down
Post by: kinmel on Jun 27, 2010, 18:56:12

I have just come back up a minute ago
Title: Re: internet gone down
Post by: D-Dan on Jun 27, 2010, 19:00:40
I came back about 20 minutes ago - couldn't have happened on a worse day - re-install day when I absolutely NEED internet for software activation, download etc.

Back to work tomorrow - so this has probably put me back a week now :(

Steve
Title: Re: internet gone down
Post by: quack on Jun 27, 2010, 19:02:46
Back online in York half an hour ago. Down for around 24 hours.
Title: Re: internet gone down
Post by: Baz on Jun 27, 2010, 19:03:25
Quote from: Simon_idnet on Jun 27, 2010, 18:33:46
BT had to courier in some replacement equipment for the exchange. Now that has been replaced we are back to full steam. We will be holding a post-mortem with them tomorrow (every bit as probing as the England team now face) to find out why the fail-over only worked for most customers and not every single one.

Simon

I hope that everyone involved may be compensated in some way Simon??

Down for over 5 hours for me,that I know of,gave up trying and checking in the end.

it does seem to be getting a 'common' occurance now  >:(
Title: Re: internet gone down
Post by: Niall on Jun 27, 2010, 19:05:47
Mine is back now. I took the opportunity to practice C, D, E and my version of B minor, on my guitar ;D
Title: Re: internet gone down
Post by: DarkStar on Jun 27, 2010, 19:05:58
Now back up after going down 21:00 ish last night. I'm on the Stowmarket exchange 01449 and had a connection to the exchange all the time but couldn't connect to the internet. As I don't use a phone I was unable to find out what was going on until I was able to log in here.
As I cannot stand football, motor racing or tennis I read the paper and had a snooze, far too hot to do anything else.
Title: Re: internet gone down
Post by: Bill on Jun 27, 2010, 19:07:11
Quote from: Simon_idnet on Jun 27, 2010, 18:33:46every bit as probing as the England team now face
But not using the same implements I've seen suggested as suitable I hope :eek4:


Or at least, not the same sizes :P
Title: Re: internet gone down
Post by: DorsetBoy on Jun 27, 2010, 19:07:18
Quote from: Niall on Jun 27, 2010, 19:05:47
Mine is back now. I took the opportunity to practice C, D, E and my version of B minor, on my guitar ;D

So you've had a long pluck  ;D
Title: Re: internet gone down
Post by: Tacitus on Jun 27, 2010, 19:08:07
Quote from: Baz on Jun 27, 2010, 19:03:25
it does seem to be getting a 'common' occurance now  >:(

When was the last time something as bad as this happened to so many of iDNet's customers?

Title: Re: internet gone down
Post by: Baz on Jun 27, 2010, 19:09:58
cant remember off hand but it doesnt seem that long ago some one will tell us, compared to what it used to be like...solid.

also just noticed the headline on front page, more down time from BT tomorrow morning.dont plan any downloads.
Title: Re: internet gone down
Post by: john on Jun 27, 2010, 19:10:23
It was okay here this morning but I was unable to connect this aternoon (when I was looking or alternative things to do to avoid the football  :()

I dd turn my router off for a while to see if it had cleared when I turned it back on but as I was unable to connect I didn't see this thread so could not get any updates anyway.

In the end I decided that it didn't look like the fault was at my end so I just tried again 2-3 hours later.

The number of posts on this thread in such a short time, particularly the ones where people are not happy with the disruption, illustrates how dependent we've become on accessing the internet.
Title: Re: internet gone down
Post by: pctech on Jun 27, 2010, 19:11:26
Some might say too dependent.

Title: Re: internet gone down
Post by: gyruss on Jun 27, 2010, 19:11:31
Hmmm clicking on links on internet and getting redirected to a bt wholesale page:

SERVICE INFORMATION
Close Window
        
You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.

  1. The BTWholesale access circuit to your Service Provider is currently down.
     Your service should be resumed soon.
     Or
  2. You are testing your local connection to BT using
     'bt_test_user@startup_domain'
     Or
  3. You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.
     Or
  4. Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.
     Or
  5. You have attempted to access an invalid Service Provider domain.
Title: Re: internet gone down
Post by: Jup on Jun 27, 2010, 19:13:22
Hi everyone, first time poster. I live in Inverness and my connection is still down since 9pm last night. Is it still possible that I could get reconnected tonight?
Thanks for any help.
Title: Re: internet gone down
Post by: DorsetBoy on Jun 27, 2010, 19:14:24
Quote from: john on Jun 27, 2010, 19:10:23
.

The number of posts on this thread in such a short time, particularly the ones where people are not happy with the disruption, illustrates how dependent we've become on accessing the internet.

Exactly , for many ,for whatever reason, the internet has become like a life support machine,can't connect and the valium has to come out....... whatever did we do before we had adsl/dialup?
Title: Re: internet gone down
Post by: DorsetBoy on Jun 27, 2010, 19:16:05
Quote from: gyruss on Jun 27, 2010, 19:11:31
Hmmm clicking on links on internet and getting redirected to a bt wholesale page:

SERVICE INFORMATION
Close Window
        
You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.

  1. The BTWholesale access circuit to your Service Provider is currently down.
     Your service should be resumed soon.
     Or
  2. You are testing your local connection to BT using
     'bt_test_user@startup_domain'
     Or
  3. You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.
     Or
  4. Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.
     Or
  5. You have attempted to access an invalid Service Provider domain.


reboot your router, that means you are connected to BT not IDNet.
Title: Re: internet gone down
Post by: DorsetBoy on Jun 27, 2010, 19:17:10
Quote from: Jup on Jun 27, 2010, 19:13:22
Hi everyone, first time poster. I live in Inverness and my connection is still down since 9pm last night. Is it still possible that I could get reconnected tonight?
Thanks for any help.

Welcome Jup, have you tried rebooting your router?  The service should  be running again now.
Title: Re: internet gone down
Post by: Glenn on Jun 27, 2010, 19:19:54
Quote from: DorsetBoy on Jun 27, 2010, 19:17:10
Welcome Jup, have you tried rebooting your router?  The service should  be running again now.

As Dorset says, try a reboot, if it still doesn't connect, call support.

:welc: :karma:
Title: Re: internet gone down
Post by: winspiration on Jun 27, 2010, 19:20:40
Quote from: DorsetBoy on Jun 27, 2010, 19:17:10
Welcome Jup, have you tried rebooting your router?  The service should  be running again now.

Not an expert by any means, but would suggest that too.

I had left mine unplugged until I saw on here that it was fixed - it seems to be fine again now - phew!

Nearly 22 hours is a very long outage though  :(
Title: Re: internet gone down
Post by: gyruss on Jun 27, 2010, 19:20:59
Done :). seems ok now.. gutted to lose 1k profile due to all this though
Title: Re: internet gone down
Post by: Jup on Jun 27, 2010, 19:25:40
Quote from: DorsetBoy on Jun 27, 2010, 19:17:10
Welcome Jup, have you tried rebooting your router?  The service should  be running again now.
Hi Dorsetboy, just tried a reboot again and still no connection to my router.
Title: Re: internet gone down
Post by: hells bells on Jun 27, 2010, 19:27:52
Back up and running now!  :happy:

Welcome to IDNetters Jup!  :welc: I hope that rebooting your router sorts your problem out.
Title: Re: internet gone down
Post by: DorsetBoy on Jun 27, 2010, 19:27:59
Quote from: Baz on Jun 27, 2010, 19:09:58


also just noticed the headline on front page, more down time from BT tomorrow morning.dont plan any downloads.


Baz, this is BT Planned Maintenance which was notified by Simon_IDNet several days ago.  >>

http://www.idnetters.co.uk/forums/index.php?topic=21020.0

http://www.idnetters.co.uk/forums/index.php?topic=21019.0

BT can be blamed for many many things but don't slag them off when they are actually doing work that benefits us.
Title: Re: internet gone down
Post by: gyruss on Jun 27, 2010, 19:28:10
Out of interest? is there somewhere that IDNET documents outages like this for their customers on their homepage?

I've seen the network status page http://www.idnet.net/support/status.jsp

but it would be nice to see past faults and what the cause/resolutions were.
Title: Re: internet gone down
Post by: DorsetBoy on Jun 27, 2010, 19:29:14
Quote from: Jup on Jun 27, 2010, 19:25:40
Hi Dorsetboy, just tried a reboot again and still no connection to my router.

Can you look at the router settings and check that your details are correct?
Title: Re: internet gone down
Post by: Steve on Jun 27, 2010, 19:29:24
Jup leave it powered down for 30 mins then try again,if fails contact support
Title: Re: internet gone down
Post by: Tony Yarwood on Jun 27, 2010, 19:31:01
Back up here in London 0207
Title: Re: internet gone down
Post by: pctech on Jun 27, 2010, 19:32:05
Quote from: gyruss on Jun 27, 2010, 19:28:10
Out of interest? is there somewhere that IDNET documents outages like this for their customers on their homepage?

I've seen the network status page http://www.idnet.net/support/status.jsp

but it would be nice to see past faults and what the cause/resolutions were.

It is unlikely that IDNet will be told the exact nature of the problem and even if they are it is probably written into the contract for their hostlinks that they cannot divulge any information that maybe commerically sensitive.
Title: Re: internet gone down
Post by: Conrad on Jun 27, 2010, 19:34:07
Well that was fun.  18 hours with no Internet, and no OOH support person to speak to :(

So, This had to have been something pretty major hadn't it?  High Order failure within BT?  Does anyone know?
Title: Re: internet gone down
Post by: Glenn on Jun 27, 2010, 19:37:26
One of the 2 hostlinks failed form what we have been told, all users on the failed link should have migrated to the working link, but for some reason, around 5% or connections didn't migrate.
Title: Re: internet gone down
Post by: Conrad on Jun 27, 2010, 19:43:35
Is "Hostlink" a fancy name for "router"?  ...and if so, why did it take 18 hours to reload???  I can understand not switching to the other box as I'm guessing there would have been capacity issues, but a major outage like that should not have taken more than four hours to fix - even if they had to replace the kit!  Do we get money back for the lost day?
Title: Re: internet gone down
Post by: karvala on Jun 27, 2010, 19:44:09
Back up here as well now, and another one who has a substantially lower sync as a result of this.  I just hope the stuck-sync problem doesn't occur again, and it moves back to the higher value soon.
Title: Re: internet gone down
Post by: Niall on Jun 27, 2010, 19:44:43
The odd thing is, now my line is back up, it's the fastest it's EVER been. The BT site says the line itself can only support 14mb and I'm getting 13,475 in my router. Normally it's 11,000-12,000. Maybe something good came out of this ;D
Title: Re: internet gone down
Post by: Glenn on Jun 27, 2010, 19:45:36
Conrad, this is what Simon posted.

Quote from: Simon_idnet on Jun 27, 2010, 18:33:46
BT had to courier in some replacement equipment for the exchange. Now that has been replaced we are back to full steam. We will be holding a post-mortem with them tomorrow (every bit as probing as the England team now face) to find out why the fail-over only worked for most customers and not every single one.

Simon
Title: Re: internet gone down
Post by: Jup on Jun 27, 2010, 19:56:29
Quote from: DorsetBoy on Jun 27, 2010, 19:29:14
Can you look at the router settings and check that your details are correct?
Checked and all details are now in but still no dice:/

@Steve, will leave the router powered down for 30 mins.
Title: Re: internet gone down
Post by: ou7shined on Jun 27, 2010, 20:08:09
I can confirm that the electrical interweb is back up in Aberdeen. ;D

My line sync is down but considering all my connect attempts and router changes I had today (before checking if it was a know issue here ::)) that's kind of to be expected. I hope it will sneak back up in the few days.
Title: Re: internet gone down
Post by: lozcart on Jun 27, 2010, 20:36:03
As much as it is a pain to lose the internet connection may I congratulate idnet on how they handled the problem. We all know there is not a full support service at the weekend but as soon as the problem occurred Simon and Tim did give updates on the forum and updated the idnet web site, while I guess been very busy trying to resolve the issue.

I also left a message on the support help line and received a call back from Tim to advise on what was happening.

As I said it is an inconvenience but I'm sure some of the other internet providers would still not be letting their customers know they had a problem and all you would get is a script monkey in India advising you the router/computer must be faulty.

Well done idnet I hope it didn't mess up your weekend or football watching. :thumb:
Title: Re: internet gone down
Post by: Jup on Jun 27, 2010, 20:46:24
Router been powered down for well over 30 mins all my connection details are correct, router still can't get a connection. Don't suppose there is any point calling support until tomorrow now:/
Title: Re: internet gone down
Post by: lozcart on Jun 27, 2010, 20:50:46
Jup, can you log onto the router from your computer and see if you have a sync to the exchange.

If so are you then picking up a ip address.
Title: Re: internet gone down
Post by: Jup on Jun 27, 2010, 20:56:05
Hi Lozcart, no I don't seem to have sync, no connection Speed, line attenuation or noise margin and I am not picking up an ip.
Title: Re: internet gone down
Post by: Glenn on Jun 27, 2010, 20:56:42
Give support a call now, as you have no service you should be contacted.
Title: Re: internet gone down
Post by: Baz on Jun 27, 2010, 20:56:49
Quote from: DorsetBoy on Jun 27, 2010, 19:27:59

Baz, this is BT Planned Maintenance which was notified by Simon_IDNet several days ago.  >>

http://www.idnetters.co.uk/forums/index.php?topic=21020.0

http://www.idnetters.co.uk/forums/index.php?topic=21019.0

BT can be blamed for many many things but don't slag them off when they are actually doing work that benefits us.

wasnt slagging them off just pointing out the notice in the home page.


and it was TWO days ago
Title: Re: internet gone down
Post by: lozcart on Jun 27, 2010, 21:05:45
Quote from: Jup on Jun 27, 2010, 20:56:05
Hi Lozcart, no I don't seem to have sync, no connection Speed, line attenuation or noise margin and I am not picking up an ip.

It sounds like you may have a different problem than the rest of us had as we were getting a sync. Have you tried connecting your router direct to the master socket or the test socket and disconnecting all your other phones, sky box etc.

If so then leave a message on the support line and they should get back to you.
Title: Re: internet gone down
Post by: Jup on Jun 27, 2010, 21:17:37
I was getting a sync up until about 3pm, have not tried plugging in to the master socket, will go try now.
Title: Re: internet gone down
Post by: Tina on Jun 27, 2010, 21:18:02
Back up now but my stats are well down.. oh well :(
Title: Re: internet gone down
Post by: Jup on Jun 27, 2010, 21:43:02
Still no joy in the test socket, I got a call from support but not much can be done until tomorrow...I'll live.
Title: Re: internet gone down
Post by: Simon on Jun 27, 2010, 21:51:24
:welc:  anyway, Jup, and  :karma:

Hopefully, all will be resolved tomorrow.   :fingers:
Title: Re: internet gone down
Post by: Simon on Jun 27, 2010, 21:52:24
Quote from: Tina on Jun 27, 2010, 21:18:02
Back up now but my stats are well down.. oh well :(

Hopefully things will recover over the next few hours, Tina.   :fingers:
Title: Re: internet gone down
Post by: Tina on Jun 27, 2010, 21:53:14
Yeah until BT do "the planned maintenance" lol ;)
Title: Re: internet gone down
Post by: lozcart on Jun 27, 2010, 21:54:15
Sorry Jup can't suggest anything thing else to try. Reading your first post you did lose Internet like the rest of us last night so I'm surprised your not back up running. Leave support a message you will be in good hands. :fingers:
Title: Re: internet gone down
Post by: Simon on Jun 27, 2010, 21:54:46
Quote from: Tina on Jun 27, 2010, 21:53:14
Yeah until BT do "the planned maintenance" lol ;)

:sigh:  
Title: Re: internet gone down
Post by: Tina on Jun 27, 2010, 21:57:40
sorry :(
Title: Re: internet gone down
Post by: Simon on Jun 27, 2010, 21:58:03
Rik will be jealous, having missed all the fun!  ;D
Title: Re: internet gone down
Post by: lozcart on Jun 27, 2010, 21:59:49
Quote from: Simon on Jun 27, 2010, 21:58:03
Rik will be jealous, having missed all the fun!  ;D

He probably switched the plug off when he left causing all the problems.  :evil:
Title: Re: internet gone down
Post by: Simon on Jun 27, 2010, 22:00:21
Well, that would make a change from blaming IDNet or BT!  ;D
Title: Re: internet gone down
Post by: Tina on Jun 27, 2010, 22:01:01
Yeah I blame Rik too - come back Rik all is forgiven lol
Title: Re: internet gone down
Post by: Jup on Jun 28, 2010, 11:58:22
Back online here in Inverness:) I suffered the same problem most were having Saturday/Sunday but it seems the phone extension next to my pc also died yesterday. All sorted now. Thank you to the guys on the forum for the help and also the support guys who helped out yesterday/today on the phone.
Title: Re: internet gone down
Post by: Steve on Jun 28, 2010, 11:59:32
Thanks Jup :thumb:
Title: Re: internet gone down
Post by: Simon on Jun 28, 2010, 12:02:06
Weird how things sometimes seem to conspire, isn't it?  Glad it's sorted, Jup, and thanks for letting us know.  :)
Title: Re: internet gone down
Post by: Steve on Jun 28, 2010, 12:04:01
Quote from: Simon on Jun 28, 2010, 12:02:06
Weird how things sometimes seem to conspire, isn't it?  Glad it's sorted, Jup, and thanks for letting us know.  :)

Bit like trying to avoid the traffic by driving at night time and then the car breaks down and you have to start again in the day time :whistle:
Title: Re: internet gone down
Post by: Jup on Jun 28, 2010, 12:09:56
Quote from: Steve on Jun 28, 2010, 12:04:01
Bit like trying to avoid the traffic by driving at night time and then the car breaks down and you have to start again in the day time :whistle:
lol so true, cheers guys:)
Title: Re: internet gone down
Post by: Simon on Jun 28, 2010, 12:10:58
;D

But he didn't start out again till 1am the following morning.  ;)
Title: Re: internet gone down
Post by: BAP on Jun 28, 2010, 14:15:20
Quote from: Conrad on Jun 27, 2010, 19:43:35
Is "Hostlink" a fancy name for "router"?  ...and if so, why did it take 18 hours to reload???  I can understand not switching to the other box as I'm guessing there would have been capacity issues, but a major outage like that should not have taken more than four hours to fix - even if they had to replace the kit!  Do we get money back for the lost day?

I had no internet for 16Hrs, now it's back on my netgear sync speed has taken a dive from 7400 down to 5784 kbps. I expect it will take weeks to go back up!!
Title: Re: internet gone down
Post by: Bill on Jun 28, 2010, 14:22:48
Quote from: BAP on Jun 28, 2010, 14:15:20
I had no internet for 16Hrs, now it's back on my netgear sync speed has taken a dive from 7400 down to 5784 kbps. I expect it will take weeks to go back up!!

It'll never go back up without a resync... what you need to do is keep an eye on the SNR as it varies during the day, when it looks as though it's as high as it's going to get, reboot the router.
Title: Re: internet gone down
Post by: UncleBob on Jun 28, 2010, 20:12:22
The service here in Worcester (01905) bombed out on Saturday evening.  I know its not nice but I'm heartened to see that I wasn't alone  :red:  I would have posted sooner to add my support to my fellow sufferers but .... well, you know why.

My connection speed has also dropped.  Do I really need to reboot the router?  Frankly I'm afraid to switch it off in case everything gets FUBARed again.  :eek4:
Title: Re: internet gone down
Post by: Bill on Jun 28, 2010, 20:22:43
Quote from: UncleBob on Jun 28, 2010, 20:12:22

My connection speed has also dropped.  Do I really need to reboot the router?

It's the only way you'll ever get the sync speed to go up... as I said, the trick is to do it when the SNR is at its highest.

That's usually in the morning, but it pays to keep an eye on it for a day or so to see how it behaves. Late at night is also good for me, despite most people saying that's a bad time due to radio interference  :dunno:
Title: Re: internet gone down
Post by: Niall on Jun 28, 2010, 21:33:09
Quote from: Bill on Jun 28, 2010, 20:22:43
It's the only way you'll ever get the sync speed to go up... as I said, the trick is to do it when the SNR is at its highest.

That's usually in the morning, but it pays to keep an eye on it for a day or so to see how it behaves. Late at night is also good for me, despite most people saying that's a bad time due to radio interference  :dunno:

Unless I've been disconnected whilst at work, mine has gone up :D It's now showing at over 14000, which according to BT, isn't possible for this line ;D
Title: Re: internet gone down
Post by: Bill on Jun 28, 2010, 21:41:33
I should have said- it can go up under 21CN's DLM, but they're three letters I have an aversion to typing :P

It seems to occasionally force a resync just to see what happens, but with me it went down more often than up :mad:

Of course, it could have changed your target SNRM, that will force a resync.
Title: Re: internet gone down
Post by: Bud on Jun 29, 2010, 13:45:42
Liverpool area. Mine went down Saturday night, back on late sunday night but speeds slower than the old 56k days. Had line check twice by BT (sunday and today) who said all was ok. I'm plugged into my main master socket, wiring all ok. Contacted IDNET who said that there was a problem over the weekend between BT and them. However, my speed, checked on every socket in the house and using 3 different PCs and routers shows (128kbps down) (346kbps up) so wiring integrity is not at fault. BT speed test shows this:

________________________________________________
Download speed achieved during the test was - 51 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 148 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.73:29.41:56.86 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
__________________________________
Title: Re: internet gone down
Post by: kinmel on Jun 29, 2010, 13:51:16
Quote from: Bud on Jun 29, 2010, 13:45:42
Liverpool area. Mine went down Saturday night, back on late sunday night but speeds slower than the old 56k days. Had line check twice by BT (sunday and today) who said all was ok. I'm plugged into my main master socket, wiring all ok. Contacted IDNET who said that there was a problem over the weekend between BT and them. However, my speed, checked on every socket in the house and using 3 different PCs and routers shows (128kbps down) (346kbps up) so wiring integrity is not at fault. BT speed test shows this:



________________________________________________
Download speed achieved during the test was - 51 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 148 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.73:29.41:56.86 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
__________________________________



Re-boot your router and tell us your noise margin (SNR)  and connection rate
Title: Re: internet gone down
Post by: Simon on Jun 29, 2010, 13:51:16
Hi Bud,

The most technical thing I can suggest is to power down the router for at least half an hour, then try again.  I believe this will help to establish a 'new' connection, but someone more qualified will be along to help soon.

Or, what Alan said.  ;D
Title: Re: internet gone down
Post by: DorsetBoy on Jun 29, 2010, 13:57:00
The other thing to be aware of is that if you disconnect your router too often the exchange sees this as "flapping" and drops your profile to the minimum.

Once you reboot and get your line stats it would be best to leave that router on 24/7 unless support ask otherwise.
Title: Re: internet gone down
Post by: Bud on Jun 29, 2010, 14:01:55
Ok thanks. Here's a question:
I'm using a netgear DM111p adsl2+ modem. It has a on/off button on it. The bumph says I've to switch this off when not in use but leave it switched on at the mains connection. Should I be leaving this powered up at all times as I've noticed that even when not using the internet, I'm using up bandwidth. I'm running windows 7 home and guessing it's constantly accessing etc for updates and sh*t... ???
Title: Re: internet gone down
Post by: DorsetBoy on Jun 29, 2010, 14:13:31
Not a piece of equipment I know anything about, with a router you would leave it powered on and running to maintain the synch,your PC when off cannot be connecting to anything.
Title: Re: internet gone down
Post by: Bud on Jun 29, 2010, 14:44:38
Quote from: kinmel on Jun 29, 2010, 13:51:16

Re-boot your router and tell us your noise margin (SNR)  and connection rate
Statistics Downstream  Upstream
Line Rate  5056 kbps 448 kbps
Attainable Line Rate  5504 kbps 1264 kbps
Noise Margin  15.9 dB 25.0 dB
Line Attenuation  30.1 dB 17.5 dB
Output Power  19.7 dB 12.2 dB
Title: Re: internet gone down
Post by: kinmel on Jun 29, 2010, 15:08:26
There is significant noise on your very short line which should sync at 16498 and have a 14600 profile.

Do a quiet line test - dial 17070 and select option 2, the line should be completely silent, if not report a "voice" fault.

Before getting BT to look at the line you need to do a BT speedtest with your router connected directly to the BT test socket (http://www.kitz.co.uk/adsl/socket.htm) and let us know the result
Title: Re: internet gone down
Post by: Steve on Jun 29, 2010, 15:56:00
Are we sure this is adsl2+ as the upstream sync looks like adslmax @448. However the downstream margin of 15 suggest previous instability or interference. As others have said if you keep reconnecting the exchange sees this as instability and raises the default margin thus lowering your sync. Have checked that the ring wire has been disconnected from all sockets and all connected phones and sky boxes are filtered
Title: Re: internet gone down
Post by: DorsetBoy on Jun 29, 2010, 17:01:55
1) That line is at least 2.2km long given 30.1db attenuation.

2) It is possibly an ADSL2+ line with the modem set for the wrong modulation ie. G.DMT insteadf of  ADSL2 (G992.5)

3) The SNR values are very odd and the attenuation is also off.

4) Interleaving will probably be on with 15+db snr.
Title: Re: internet gone down
Post by: Bud on Jun 29, 2010, 19:08:11
Quote from: kinmel on Jun 29, 2010, 15:08:26
There is significant noise on your very short line which should sync at 16498 and have a 14600 profile.

Do a quiet line test - dial 17070 and select option 2, the line should be completely silent, if not report a "voice" fault.

Before getting BT to look at the line you need to do a BT speedtest with your router connected directly to the BT test socket (http://www.kitz.co.uk/adsl/socket.htm) and let us know the result
Download speed achieved during the test was - 51 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 148 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.73:29.41:56.86 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
__________________________________
Speed tests carried out on all sockets in the house with 3 different PCs using different types of modem all come out the same....go figure...
Title: Re: internet gone down
Post by: Glenn on Jun 29, 2010, 19:17:52
Bud, are you still using the Speedtouch 330?
Title: Re: internet gone down
Post by: Bud on Jun 29, 2010, 19:26:05
No, haven't used that for ages plus, it doesn't work with windows 7, no upgrades available. I'm using a netgear DM111p modem (wired) straight into the master socket.


Latest test:

tues 29-06-2010 @ 19:20pm


This Test comprises of Best Effort Test:  -provides background information.

Download Speed
39 Kbps
 
0 Kbps 250 Kbps
Max Achievable Speed

Download speedachieved during the test was - 39 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :5056 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 148 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.82:43.59:43.59 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.  
______________________________________________

??? Things were ok until Saturday when I couldn't get online...it came back on Sunday night and this is now the result....
Title: Re: internet gone down
Post by: Bud on Jun 29, 2010, 19:38:13
I've got an old HP Pavilion in the loft...4GB hard drive...about 15 years old...I might nip up and get it down to use that on the 56k dial up modem until I decide what to do....can't be dealing with this..... :-\
Title: Re: internet gone down
Post by: Steve on Jun 29, 2010, 19:44:35
For some reason you've had a low sync event which has messed your profile up, your now syncing higher but the profile has not recovered,if you leave your router connected to the exchange and the sync is maintained your IP profile should recover,once that's occurred your download speeds will increase.

If however you continue to have these low sync events your IP profile will remain low. You need to try and eliminate any source of in house noise/interference and then try another router if you have access

http://www.idnetters.co.uk/forums/index.php?topic=1904.0 see internal wiring self help guide.
Title: Re: internet gone down
Post by: kinmel on Jun 29, 2010, 19:47:53
Quote from: Bud on Jun 29, 2010, 19:26:05
No, haven't used that for ages plus, it doesn't work with windows 7, no upgrades available. I'm using a netgear DM111p modem (wired) straight into the master socket.


Latest test:

tues 29-06-2010 @ 19:20pm


This Test comprises of Best Effort Test:  -provides background information.

Download Speed
39 Kbps
 
0 Kbps 250 Kbps
Max Achievable Speed

Download speedachieved during the test was - 39 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :5056 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 148 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.82:43.59:43.59 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.  
______________________________________________

??? Things were ok until Saturday when I couldn't get online...it came back on Sunday night and this is now the result....

Inform Idnet support of these test results.  The profile has collapsed after the outage, they should be able to get it reset.

Title: Re: internet gone down
Post by: Bud on Jun 29, 2010, 20:04:29
Thanks. The modem I have is a DM111P. It has a push button on/off switch on the back. When I'm working offline I seem to be using bandwidth, which I don't want to waste, I'm assuming windows 7 is constantly doing something in the background. If I switch off this modem at the switch but leave it on at the mains as suggested in the manual, will this screw things up for me with regards my profile?
Title: Re: internet gone down
Post by: Steve on Jun 29, 2010, 20:51:22
Your ip profile will only rise automatically whilst you are connected to the Internet and it can take several hours or indeed days of continuousy connection for the maximum rise.The options appear to be with your current modem is to ask IDNet if they can get BT to unlock your profile or invest in an adsl router i.e Netgear DG 834G  which you leave permanently connected to the Internet
Title: Re: internet gone down
Post by: gizmo71 on Jun 30, 2010, 08:05:40
Quote from: Steve on Jun 29, 2010, 20:51:22
or invest in an adsl router i.e Netgear DG 834G  which you leave permanently connected to the Internet

How would that be different from just leaving the DM111p on all the time? ???

If you want to stop Windows talking to Windows Update, turn off automatic updates. If it's still using bandwidth you need to work out what and why, because you could be an unwitting part of a botnet or other nasty.
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 08:34:33
This Test comprises of Best Effort Test:  -provides background information.

Download Speed
43 Kbps
   
0 Kbps 250 Kbps
Max Achievable Speed

Download speedachieved during the test was - 43 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :5056 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 148 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.6:34.88:46.51 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes. 


This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

This is this morning's test.
Idnet said yesterday that they would reset my profile. I'm not well up on all this adsl stuff and don't see why I should be. It seems everyone is blaming everyone else and if it's not the router or modem, it's the wiring. What's the beef with cable and are there any issues surrounding this as well? Just what is the best router or modem? Who is the best ISP? How much money do you have to spend to get a half decent connection? I would be happy with 1Meg...am I asking too much here? Would I have the same problems if I was a BT customer? Would I have these problems if I was on cable? This buck passing is disgraceful....

How much influence does BT have over one's speed and connection?
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 08:47:57
I'm looking at a Virgin cable package that would allow me to have my BT line taken out and to be rid of them. Any reviews on this service?

I was with Orange before IDNET and tied in to a 12 month contract...they really screwed themselves up with the way they were treating people. I must say, IDNET have been resonable on the reaction to support side but this week just brings back memories of the Orange days and it's no good at all....
Title: Re: internet gone down
Post by: DorsetBoy on Jun 30, 2010, 09:03:23
Quote from: Bud on Jun 30, 2010, 08:47:57
I'm looking at a Virgin cable package that would allow me to have my BT line taken out and to be rid of them. Any reviews on this service?

I was with Orange before IDNET and tied in to a 12 month contract...they really screwed themselves up with the way they were treating people. I must say, IDNET have been resonable on the reaction to support side but this week just brings back memories of the Orange days and it's no good at all....

Bud, I don't see anyone here or at IDNet "passing the buck".  BT ADSL Max/ADSL2 is a rate adaptive service and is affected by interference which can cause synch to drop. It is also best used with a router that is left on 24/7 so that the exchange line monitor can work correctly on your line.

IDNet have said they will reset your line,so this will be set in motion for you. There are times when the exchange equipment drops your profile and the recovery can be a matter of hours,other faults will require a stable line for several days before the profile can be raised again.

You are using a modem to connect which is not ideal and one that is designed to be used in conjunction with a router. A router also gives you the benefit of a hardware firewall which protects your PC from intrusions.

You have stated that bandwidth is consumed if the modem is left on, this should NOT be happening and suggests your PC is insecure and possibly infected,what antivirus software do you use? Do you run a software firewall which checks outbound connections and monitors applications trying to "call Home"?

Windows (and other programs) calling home for auto updates should be stopped.

Cable is still subject to line faults and noise issues,Virgin have long contracts and from family experience their service is to say the least dire.

Just to add :

Quote

The Legal Stuff :


Acceptable Use Policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience.

SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to network capacity, 12-month minimum term contract. If you cancel during the minimum contract period you will incur an early disconnection fee.  

that is from the Virgin Media Terms.......
Title: Re: internet gone down
Post by: kinmel on Jun 30, 2010, 09:16:42
You have 3 options

Cable - long contracts and known poor service.

LLU - long contracts, often with poor service and it is expensive to switch away

An ISP using BT infrastructure - numerous contract options including 1 month. service is ISP dependent and every ISP is subject to BT's strange line management system. All ISPs can only report problems to BT, who deal with them as and how they see fit.  No one ISP has an advantage over another.

You take your choice, me ?  I like the 1 month contract, which with Idnet has rolled into 50 months.   

Wait until the current problem is attended to and then decide, if it is not resolved then try AAISP's (http://aaisp.net.uk/broadband-trial.html) "We'll fix your line" offer.
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 09:17:24

I've just been looking at a virgin review here:
http://www.broadbandgenie.co.uk/broadband/review/virgin-media-broadband

I don't have wireless, if I did then my speed would be compromised even more, yes?

I use a DM111P modem that goes directly to my master socket. I have 2 phones in my house, both with filters on. My system is clean with no viruses and only windows update in automatic. I'm running windows 7 on a brand new machine. When I try 2 other different PCs (laptops) running vista and XP and using usb adsl modems, the speed is no different. BT say my line is ok. IDNET say they had a problem with BT on Sat and Sun. So who pays for the loss of service?

If a plumber does repairs in someone's property and only does half a job, is it right that he should expect to be paid in full?
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 09:24:08
Quote from: kinmel on Jun 30, 2010, 09:16:42
You have 3 options

Cable - long contracts and known poor service.

LLU - long contracts, often with poor service and it is expensive to switch away

An ISP using BT infrastructure - numerous contract options including 1 month. service is ISP dependent and every ISP is subject to BT's strange line management system. All ISPs can only report problems to BT, who deal with them as and how they see fit.  No one ISP has an advantage over another.

You take your choice, me ?  I like the 1 month contract, which with Idnet has rolled into 50 months.   

Wait until the current problem is attended to and then decide, if it is not resolved then try AAISP's (http://aaisp.net.uk/broadband-trial.html) "We'll fix your line" offer.
Yes, after being in prison with Orange, the 1 month contract is welcomed. I was using a speedtouch 330 and IDNET said this was no good and that they recommended Netgear modems so I finally bought one (DM111P) because speedtouch 330 had no upgrades for windows 7.Now I find that this modem is getting bad press, so what to do....Buy a modem every five minutes just to get a decent connection. It would seem that BT have everyone by the short and curlies..... :mad:
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 09:46:16
http://www.youtube.com/?gl=GB&hl=en-GB

It takes 25 seconds for this page to fully load onto my browser...Streaming anything is out of the question.... >:(
Title: Re: internet gone down
Post by: Glenn on Jun 30, 2010, 10:19:08
Did support give a timescale in which the line will be reset?
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 10:46:53
They said about 3 days.....
Title: Re: internet gone down
Post by: Lance on Jun 30, 2010, 11:48:12
How long is the cable between the master socket and the router? This should be as short as possible, using longer lenghts of network cable the other side if possible.
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 12:30:38
Latest BT speed test half an hour ago:

Download Speed
3655 Kbps
   
0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 3655 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5088 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4388 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.62:26.35:65.03 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes. 


If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.
_______________________________

So, we go from 43kbps to this in a coupla hours.....??????? ???
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 12:34:48
But, but, hang on..... ??? It's my modem.....it's my wiring.....it's BT.......it's the football.....it's turning on and off..... ???
Title: Re: internet gone down
Post by: Simon on Jun 30, 2010, 12:35:16
Did you read Lance's post, Bud?
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 12:39:09
Yes, sorry Lance...it's the standard cable that came with the modem....
Title: Re: internet gone down
Post by: Simon on Jun 30, 2010, 12:42:48
People are trying to help you, Bud, but you are either not reading or not responding to many of our responses.  You also have three or four threads going on much the same issue.  I think you need to stand back, cool off, drop the attitude, and consider the information and advice you have been offered. 
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 12:47:17
Allhelp is much appreciated...Could you point me to any posts I have not responded to please?

You seem to be assuming my attitude and that I need to cool off etc....I'm considering it all...thanks again and if you could point me to those unanswered posts I'll deal with them pronto...

Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 12:52:54
Quote from: Simon on Jun 30, 2010, 12:42:48
People are trying to help you, Bud, but you are either not reading or not responding to many of our responses.  You also have three or four threads going on much the same issue.  I think you need to stand back, cool off, drop the attitude, and consider the information and advice you have been offered. 
I've had a look again and I can't see any posts I've not responded to....

Maybe when you're confident with something it comes easily...I'm learning as we go along...I do apologise for not grasping things as quickly as you may like me to, but I am trying, Simon....
Title: Re: internet gone down
Post by: Glenn on Jun 30, 2010, 12:54:45
I have had support take a look at your line, it is sync'd at 5mb now, but it will take a little while for the profile to catchup. Over the next 3 - 5 days (maybe quicker) assuming the line is stable, the profile will rise, but keep the modem powered on.
Title: Re: internet gone down
Post by: Simon on Jun 30, 2010, 12:55:02
I'm not going back over it all, Bud, but  while back, I asked if you had a software firewall which might indicate what is using your connection when you consider it should be idle.

Lance actually asked how long the cable is between the phone socket and the router.
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 12:58:15
I'm sure I answered that, maybe not directly...I'll try to quote before posting with replies so as to not upset anyone in future...Thanks for all your help Simon, you seem to be very attentive...I've been googling between posting so sorry if I've messed things up here...I'll try be be neater on the boards in future.... ;D
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 12:59:53
Quote from: Simon on Jun 30, 2010, 12:55:02
I'm not going back over it all, Bud, but  while back, I asked if you had a software firewall which might indicate what is using your connection when you consider it should be idle.

Lance actually asked how long the cable is between the phone socket and the router.

Whoops! Yes, I've already answered Lance. It's the standard cable that comes with the modem....
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 13:03:58
Quote from: Glenn on Jun 30, 2010, 12:54:45
I have had support take a look at your line, it is sync'd at 5mb now, but it will take a little while for the profile to catchup. Over the next 3 - 5 days (maybe quicker) assuming the line is stable, the profile will rise, but keep the modem powered on.
That's very kind of you, thanks....
Title: Re: internet gone down
Post by: Simon on Jun 30, 2010, 13:04:07
OK, so, no extensions, or anything?

Sorry to bark at you.  It just seemed that things were losing focus a bit.  :)
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 13:09:05
Now I know this is a pisstake....... ;D :laugh:

Title: Re: internet gone down
Post by: Lance on Jun 30, 2010, 13:31:20
Quote from: Bud on Jun 30, 2010, 12:34:48
But, but, hang on..... ??? It's my modem.....it's my wiring.....it's BT.......it's the football.....it's turning on and off..... ???

Modems can be seen by the exchange as unstable causing a profile drop - which is what you suffered from.

Your wiring can act as an antenna attracting noise causing your line to flap and in turn cause a profile drop - which is what you suffered from.

BT - probably referenced due to the problems over the weekend or because the own the line and exchange equipment.

Football was probably, without checking, put forward as a possible reason for the slow throughput you were expereicing. However, it is now seen you suffered from a low profile.

Turning the router on and off can mistakenly by the exchange be seen as a sign of instability in the same way a modem can.


You'll learn that broadband is a uncertain and tempermental beast and when something goes wrong it is extremely difficult to find the cause. indeed, many problems go unsolved for months or years, if at all.
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 15:56:50
Quote from: Glenn on Jun 30, 2010, 12:54:45
I have had support take a look at your line, it is sync'd at 5mb now, but it will take a little while for the profile to catchup. Over the next 3 - 5 days (maybe quicker) assuming the line is stable, the profile will rise, but keep the modem powered on.
Which support?
Whose line?
Title: Re: internet gone down
Post by: Glenn on Jun 30, 2010, 16:14:23
Who's asking the questions?
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 16:24:02
Is idnetters an official part of idnet and can admin here enter into correspondence about a users information etc or is this a public forum?

Idnet haven't informed me that they were talking to a third party about my account so can I assume idnetters and idnet to be the same company or affiliated enough to allow this kind of sharing of information?
Title: Re: internet gone down
Post by: Lance on Jun 30, 2010, 16:34:19
No personal information is disclosed. We use your IP address as the identifier in communication with IDNet and the idnetters domain is owned by IDNet.
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 16:37:20
Thanks Lance.... :)
Title: Re: internet gone down
Post by: Bud on Jun 30, 2010, 16:38:52
So are the admin here employed by Idnet?
Title: Re: internet gone down
Post by: Lance on Jun 30, 2010, 16:39:15
No.
Title: Re: internet gone down
Post by: Glenn on Jun 30, 2010, 16:40:59
We are all pressed men, I mean volunteers.  ;D
Title: Re: internet gone down
Post by: Glenn on Jun 30, 2010, 16:44:17
IDNet staff do read the forums, and on occasions post too, but mainly the owners, Simon or Tim.
Title: Re: internet gone down
Post by: Simon on Jun 30, 2010, 17:42:08
...and he isn't me.  :)
Title: Re: internet gone down
Post by: Bud on Jul 01, 2010, 10:11:57
Quote from: Simon on Jun 30, 2010, 17:42:08
...and he isn't me.  :)
Got it... :laugh:

So IDnet (Simon Davies) is not you...but he does own the domain name of this board and the admin of this board are volunteers who identify board users by their ip addresses and enter into correspondence with IDnet support to resolve issues surrounding individual accounts?  
Title: Re: internet gone down
Post by: kinmel on Jul 01, 2010, 10:19:28
Quote from: Bud on Jul 01, 2010, 10:11:57
Got it... :laugh:

So IDnet (Simon Davies) is not you...but he does own the domain name of this board and the admin of this board are volunteers who identify board users by their ip addresses and enter into correspondence with IDnet support to resolve issues surrounding individual accounts?  

Exactly  ;D

and because of the excellent relationship between the two entities we get excellent service from both
Title: Re: internet gone down
Post by: Bud on Jul 01, 2010, 10:19:35
Latest speed test results this morning:

Download Speed
3911 Kbps
 
0 Kbps 4388 Kbps
Max Achievable Speed

Download speed achieved during the test was - 3911 Kbps
For your connection, the acceptable range of speeds is 1000-4388 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 4388 Kbps
___________________________

This netgear DM111P modem of mine is quite hot...is this normal and if left on 24/7 and unattended, could it be a fire risk?
Title: Re: internet gone down
Post by: Bill on Jul 01, 2010, 10:19:45
Quote from: Bud on Jul 01, 2010, 10:11:57volunteers who identify board users by their ip addresses and enter into correspondence with IDnet support to resolve issues surrounding individual accounts?  

Not quite :P

The admins can tell support the IP address of a user having problems, and then IDNet can identify that user. The admins can't.

Possibly a subtle difference, but important to make clear.
Title: Re: internet gone down
Post by: Simon on Jul 01, 2010, 10:22:10
We don't discuss your account, and IDNet do not identify you to us.  As we have said, no personal data is exchanged.   The only thing we may discuss with them is your broadband connection, and possible resolutions to issues.
Title: Re: internet gone down
Post by: kinmel on Jul 01, 2010, 10:23:40
Quote from: Bud on Jul 01, 2010, 10:19:35
Latest speed test results this morning:

Download Speed
3911 Kbps
 
0 Kbps 4388 Kbps
Max Achievable Speed

Download speed achieved during the test was - 3911 Kbps
For your connection, the acceptable range of speeds is 1000-4388 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 4388 Kbps
___________________________

This netgear DM111P modem of mine is quite hot...is this normal and if left on 24/7 and unattended, could it be a fire risk?

Ask support why you are on an assured rate.

----------------------------------------

Don't put it near curtains or paper.

Is it too hot to touch ?  If so, it is faulty and should be dumped.
Title: Re: internet gone down
Post by: Bud on Jul 01, 2010, 10:37:18
Quote from: kinmel on Jul 01, 2010, 10:23:40
Ask support why you are on an assured rate.

----------------------------------------

Don't put it near curtains or paper.

Is it too hot to touch ?  If so, it is faulty and should be dumped.

1. Why, and how do you know  whether I am or not?

2. So siting it close to a bucket of petrol would be a no no then?

3. No, but unusually warm for something solid state. Should I dump it even though it's within its warranty period? You seem to be up on this type of thing so your good advice is welcomed.... :whistle:
Title: Re: internet gone down
Post by: Gary on Jul 01, 2010, 10:45:00
All Netgears tend to get hot on the base thats why they come (most with vertical stands) You have a high powered chip in a small space, Linksys get hot (newer ones) all DG834's get hot, my DGND3300 gets hot, but its within tolerance and its not an issue, they get hot enough to be very warm to the touch, just stand it vertically it will cool down better, its a known issue and its the same with a lot of devices, even phones can get hot when charging, I would not worry about it tbh, http://www.ebuyer.com/product/118668 second review down. I have had hot running netgears for years, they are fine believe me.
Title: Re: internet gone down
Post by: Bud on Jul 01, 2010, 10:48:37
Quote from: Gary on Jul 01, 2010, 10:45:00
All Netgears tend to get hot on the base thats why they come (most with vertical stands) You have a high powered chip in a small space, Linksys get hot (newer ones) all DG834's get hot, my DGND3300 gets hot, but its within tolerance and its not an issue, they get hot enough to be very warm to the touch, just stand it vertically it will cool down better, its a known issue and its the same with a lot of devices, even phones can get hot when charging, I would not worry about it tbh, http://www.ebuyer.com/product/118668 second review down. I have had hot running netgears for years, they are fine believe me.
Great, thanks...I'll put the curtains and the paper back then..... :laugh:
Title: Re: internet gone down
Post by: Gary on Jul 01, 2010, 10:51:42
Quote from: Bud on Jul 01, 2010, 10:48:37
Great, thanks...I'll put the curtains and the paper back then..... :laugh:
You will be fine, just give it some airflow to cool down if needed, that little device does a lot of work, use the stands if it came with them, but don't worry about it  :)
Title: Re: internet gone down
Post by: kinmel on Jul 01, 2010, 11:37:25
Quote from: Bud on Jul 01, 2010, 10:37:18
1. Why, and how do you know  whether I am or not?

2. So siting it close to a bucket of petrol would be a no no then?

3. No, but unusually warm for something solid state. Should I dump it even though it's within its warranty period? You seem to be up on this type of thing so your good advice is welcomed.... :whistle:

Hey,  it was you that expressed concern about how hot it is.  If it's hot enough to worry about - then worry; else don't ask if it's a fire risk. 

keep whistling, you have sure managed to p*ss more than one person off in this thread.
Title: Re: internet gone down
Post by: pctech on Jul 01, 2010, 16:13:15
Bud,

Routing is a very processor intensive process which is why the chips get warm.

For this reason the routers (made up of several plug in boards sited next to each other in a chassis) that are used to terminate the BT connection at the ISP and to connect to other networks have forced air cooling using fans mounted in a fan tray either to the top or side of the device as there is not enough air circulation.

Domestic ADSL routers are designed to dissipate the heat through the case so I really wouldn't worry procided you are using the stand.

I have a Netgear DG834G v4 under my desk which is slightly warm to the touch but is mounted vertically on its stand so is dissipating the heat.

Title: Re: internet gone down
Post by: Bud on Jul 01, 2010, 19:03:34
Quote from: kinmel on Jul 01, 2010, 11:37:25
Hey,  it was you that expressed concern about how hot it is.  If it's hot enough to worry about - then worry; else don't ask if it's a fire risk. 

keep whistling, you have sure managed to p*ss more than one person off in this thread.
Oh dear..... :-*
Title: Re: internet gone down
Post by: Bud on Jul 02, 2010, 13:44:56
Quote from: kinmel on Jul 01, 2010, 10:23:40
Ask support why you are on an assured rate.

----------------------------------------

Don't put it near curtains or paper.

Is it too hot to touch ?  If so, it is faulty and should be dumped.
Assured Rate IP profile on my line is - 4388 Kbps

Ok, I asked them and they said that it was the IP profile - figure is the speed my circuit will be able to transfer data up to.

I asked them if it was the same for everyone and they said it is the same for all ISP's using the BT exchange network.

Had a complete rewire yesterday. Using one master and one slave sockets with 2 house phones. Here's the latest test:

Download Speed
3781 Kbps
 
0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 3781 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6912 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4388 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.38:22.9:63.71 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
__________________________________________________

So if others in my area are able to get much faster speeds...what does that mean? ???
 
Title: Re: internet gone down
Post by: Steve on Jul 02, 2010, 14:02:44
You cannot go faster than your IP profile, if your connection remains stable with no lower rate resyncs the profile will rise over the next few days.
Title: Re: internet gone down
Post by: Bud on Jul 02, 2010, 14:10:57
IDnet have just sent me a link covering ADSL and broadband...I'll be burying my nose in that....thanks again.... :thumb: