Posted via dial - up....
As title...
Anyone else suffering tonight ?
Everything 'looks' ok on router diagnostics (Netgear dgn2000 and have tried an old 2Wire)
Have a sync of 9000 ish, all other router diagnostics tests say i'm connected - lights on the modems say i am too - but unable to access any websites.
HELP !!!
Cheers
Any chance its a local network problem. I presume all lights mean you have an adsl sync and a ppp to IDNET. You can get a "rogue' session where everything looks right but have no internet access, the cure for that is to power down for 30 mins and then reconnect. If your happy is not a local network issue contact support as you have no connection and they should respond.
Steve,
everything - modem , diagnostics , sync , etc. - is telling me I 'should' have a connection.
By power down do you mean modems and / or pc's ?
Seem to remember a problems a couple of months ago.
http://www.idnetters.co.uk/forums/index.php?topic=19260.msg459988#msg459988 (http://www.idnetters.co.uk/forums/index.php?topic=19260.msg459988#msg459988)
and
http://www.idnetters.co.uk/forums/index.php?action=profile;u=729;sa=showPosts (http://www.idnetters.co.uk/forums/index.php?action=profile;u=729;sa=showPosts)
Very similar..
Cheers
Sorry just power the router off for 30 mins ,the only info I have is a BT issue for Silchester MUX std codes 01189 11897
Ok - modem off for half an hour then i'll try again.
On 01993 exchange by the way...
Cheers
Can you post the results of start run cmd (as administrator) ifconfig /all -sorry on a mac I think thats right.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Scott>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Scott-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
PPP adapter Dial-up Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dial-up Connection
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : ***.***.***.***(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 194.72.9.34
194.74.65.68
NetBIOS over Tcpip. . . . . . . . : Disabled
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-23-4D-86-7A-BF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-1F-16-41-2C-AC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{CE2C4C18-DD58-419B-842C-416938D58
9DB}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:d578:960::d578:960(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 194.72.9.34
194.74.65.68
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\Scott>
Modem currently off. Make any sense ??
Edit: IP address removed
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Scott-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
PPP adapter Dial-up Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dial-up Connection
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : ***.***.***.***(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 194.72.9.34
194.74.65.68
NetBIOS over Tcpip. . . . . . . . : Disabled
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-23-4D-86-7A-BF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ad51:7546:c435:d7dc%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 25 May 2010 21:25:53
Lease Expires . . . . . . . . . . : 26 May 2010 21:25:53
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 234890061
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-AA-57-61-00-23-4D-86-7A-BF
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-1F-16-41-2C-AC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{CE2C4C18-DD58-419B-842C-416938D58
9DB}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:d578:13a::d578:13a(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 194.72.9.34
194.74.65.68
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Windows\system32>
With modem on - still no internet access..
Edit: IP address removed
I'm finding websites very slow tonight too, but pings and BT speedtest are OK.
just had a drop about 15 mins ago for 2 mins or so :dunno: but i'm monitoring mine as had some bother last week.
So you've got a wireless connection to the router as you've got an address so LAN should be ok, unless something odd is happening to your firewall. I am guessing an authentication issue like you had similar before or you've got a rogue session which should clear with a 30 min disconnect.
I think the problems back in March were BT related. A box got kicked and everything came back - eventually. Buggered my sync (down below 6000) and noise margins (15+) though due to numerous reboots. Have just got back to a decent sync again.....over 9000.
Have not change any firewall settings so don't think that's an issue.
Anyway will leave modem off overnight and retry tommorow evening with a call to support if still suffering.
My sisters connection has been bad again. My sisters other half called support who basically told him it was a problem at his side. There is nothing at his side that it could be as everything is new and works fine (checked it myself the other week). I assume it'll be an ongoing thing. Her other half has said he's seen BT working on phone lines just down the road, so maybe the problems he's had in the past have finally been looked into by them so it's possible it's that.
I have to say I'm baffled why IDnet support told him it was a problem at his end when it can't be ??? Normally they're on the ball. Personally I think there's a problem with the actual line on that road as someone on another ISP, on the same road has had problems but are on the same exchange as the both of us. My line has been rock solid for the same period (my router logs show it's been fine). I'm less than half a mile away on a main road the same distance away from the exchange, possibly about 400 yards nearer.
:think:
If you can PM me the details, Niall, I'll make enquiries for you.
Quote from: Wingnutz on May 25, 2010, 22:00:25
Anyway will leave modem off overnight and retry tommorow evening with a call to support if still suffering.
Your connection was fine until 18:19 yesterday evening, when the router started losing sync at frequent intervals, ie every few seconds. I suspect the router was showing a connection because it wasn't keeping up with the speed of the changes.
If you have an NTE5 master socket, can you try the router there and see what happens. Also, try the quiet line test, dial 17070 and select option 2. You should only hear a quiet background hum or hiss. Do this from the test socket if you can, without the router plugged in. A new filter would be a good diagnostic too.
If the problem persists, call support. They can't test your line at the moment as the router is disconnected/off, but they tell me your profile is still at 7150.
Thanks Rik
NP, Steve. :)
Update - via dial up...
Been at work all morning but mangaged to blag the afternoon off.
Just Spoke to Brian on the Help Desk - two rings and straight through.
Looks like i'm suffering from some heavy packet loss due to an unstable connnection. Brian spoke to BT and rang me back - whilst I was reconnecting to the master socket - and it would appear there is a problem on the Milton Keynes exchange. They are currently investigating and will be updating 1.30ish.
Brian has suggested re-booting every hour or so to see it connections clears.
:fingers:
Quote from: Rik on May 26, 2010, 08:38:09
If you can PM me the details, Niall, I'll make enquiries for you.
Ta for the offer Rik, I only just spotted this. PM sent :D
Actually, now it's sent. Took me a few mins to get some details before sending ;D
And replied to. :)
Hurrah, super Rik to the rescue. My sister's line is now running at 9mb down & 1mb up. That's the fastest it's ever gone since they've been at that house. He's now plying me with beer tonight as a result (being off work is handy).
Thanks very much Rik, I'd send you a beer, but you're not allowed so you can have a karma instead ;D :karma2:
Thanks, Niall. Glad to help. :)
Add me to the list of 'no service' tonight.
200kb of emails just took 5 minutes to download. Last 2/3 days has slowly ground to a halt. Internet virtual unusable. I'm having to use work mobile dongle to do this.
Not happy
:mad:
Quote from: Andy1967 on May 26, 2010, 19:03:44
Add me to the list of 'no service' tonight.
200kb of emails just took 5 minutes to download. Last 2/3 days has slowly ground to a halt. Internet virtual unusable. I'm having to use work mobile dongle to do this.
Not happy
:mad:
Have you spoken to support?
Can we have a BT speed test and your router stats please?
Going to try and call support now.. My mobile reception isn't fantastic so i'm struggling to check their number.
Can't run speedtester.bt.com It's that slow i can't even start the test! Sits on 'checking user details' for ages.
Router stats are..
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis Off
Status: No defect
Downstream Upstream
Rate (Kbps): 1312 448
SNR Margin (dB): 6.4 16.0
Attenuation (dB): 59.0 31.5
Output Power (dBm): 11.9 16.1
Super Frames: 84546 84545
Super Frame Errors: 13 9
RS Words: 1437290 717629
RS Correctable Errors: 41568 18
RS Uncorrectable Errors: 39 N/A
HEC Errors: 11 5
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 4447513 0
Data Cells: 75528 0
Bit Errors: 0 0
Total ES: 8 0
Total SES: 0 0
Total UAS: 16 0
Still on dial up here - last spoke to Brian in support around 4pm. He was still chasing / awaiting update on the Milton Keynes issue with BT.
Can ping sites whilst connected on broadband but getting 50/75% packet loss. Sync is 9000+ and noise margin steady at 6db.
No websites loading at all...
Trying modem reboots hourly as suggested by Brian.
Managed to get a BTspeed test run.... 172KB!!!
I'm not in Milton Keynes either.
Andy,
i'm in Witney, Oxfordshire around 50 miles from Milton Keynes but Brian is sure this is what is causing my problem.....
Quote from: Andy1967 on May 26, 2010, 19:23:08
Managed to get a BTspeed test run.... 172KB!!!
I'm not in Milton Keynes either.
What was the line profile shown?
Line profile is 1000..
Norml connection speed about 1.2mb, Router is sync at 1.3mb as per previous stats.
IDNet support only online until 6pm... That's handy 'cos i only use the internet until 6pm in the evening.
Any ideas?
I would have expected to see the profile much lower to produce a speed as bad as that. Can only suggest you shut the router off for 30 minutes and see if it clears on restart.
I agree... I'd have accepted a lower profile or sync speed for the speed i was getting. Don't believe the issue is line based, and more an issue at IDNET. Annoying that their support offering shuts down at 6pm though. Left a message, but not expecting a call back.
Will leave the router off for half an hour or so, and see what happens.
It could well be the line card at the exchange, I used to get sudden speed drops like that(though profile remained high) and clearing the session at the exchange cured it every time, so a 30 minute shut down will tell all.
Quote from: Wingnutz on May 26, 2010, 19:26:05
Andy,
i'm in Witney, Oxfordshire around 50 miles from Milton Keynes but Brian is sure this is what is causing my problem.....
The root shaped structure of BT's network makes it very difficult to predict geographically which is the next step up for any given area. For instance my 21 CN connection if activated will go via Peterborough(9miles away) but 6 miles further north is routed via Nottingham some 40 miles away.
Quote from: DorsetBoy on May 26, 2010, 20:05:19
It could well be the line card at the exchange, I used to get sudden speed drops like that(though profile remained high) and clearing the session at the exchange cured it every time, so a 30 minute shut down will tell all.
Its either that or BT local exchange congestion. I've not seen any evidence of IDNet based congestion, myself or on here since the 21CN hostlink went live last year.
Quote from: Steve on May 26, 2010, 20:09:34
The root shaped structure of BT's network makes it very difficult to predict geographically which is the next step up for any given area. For instance my 21 CN connection if activated will go via Peterborough(9miles away) but 6 miles further north is routed via Nottingham some 40 miles away.
Steve,
comments were not meant to be a critism of Brian / Idnet - he's been extremly helpful. Was just trying to show problem could be anywhere in the system.
Do you know of anysites that keep upto date details of BT work / now outages / problems...???
Cheers
http://usertools.plus.net/exchanges/mso.php
http://aaisp-btmso.blogspot.com/
Hi guys,
Just left the router switched off for over an hour..
Just reconnected and ran another speed test.....Even worse now at 163kb :mad:
Line profile is 1000, sync speed is 1400kbs.
This is pathetic... Incredible that i can get a faster connection via a wireless 3g dongle, than I can via good old fashioned copper.
Very poor support from IDNet. No support after 6pm and told to leave message. No one rang me back.
I know this is no help, Andy, but IDNet will only usually respond out of hours to emergencies, where there is no connection at all. I sympathise, but a 'slow' connection wouldn't be classed as an emergency, so you probably won't get a call back until the morning.
Simon - thanks for the info. It will be a little pointless them ringing me tomorrow, as like most people, i work between 9am and 6pm so won't be around to undertake any test. So I'll get home and they'll all leave. Proves my point that support up until 6pm is as good as no support at all.
As far as i'm concerned i have no internet. With all the media rich info on websites these days, 160kbs is not enough to download it all. I've load of web related stuff i needed to get done tonight, but have not been able, so i was expecting this as an emergency.
Sorry to rant at you. I know it's not your fault. Generally i've not been impressed with IDNet, and have already served notice. The consipiricy theorist in me suspect i'm purposely being throttled!
We'll see what tomorrow bring.
Andy,
We will report your fault to BT when their HelpDesk opens in the morning. We are only able to report faults to BT outside of office hours if the Enhanced Care option has been subscribed to.
Regards
Simon
Now up to 36 hours and counting with no broadband web access.
Modem left off over night and re-booted this morning.
Sync again at over 9000 and 6db margin.
50% packet loss whilst pinging www.google.com.
Unable to browse web via Explorer or FireFox.
Would an exchange error - Milton Keynes ? - take this long to clear ?
The was a 21CN issue with Peterborough that took BT several days to clear last year,hopefully support will have an update today.
Can't sleep again Simon ;D
I don't think anybody is in the position to complain about the support hours - we all sign up knowing what the hours are. Obviously, it doesn't help much when our lines develop problems outside of the opening hours but even then IDNet do their best to help.
Cheers Steve - posting from work at the moment - will give support a ring later to see what they know.
It's not an exchange issue, Wingnutz, but a node, one of the 20 in the country. They act as concentrators, taking line from a wide geographical area and feeding them into the BT backbone. Despite living in MK, I'm not affected. As Steve says, we've seen this happen elsewhere, Peterborough being the most recent. BT don't seem to build any redundancy into the system, unfortunately.
Andy1967: I have investigated this issue for you and can confirm your VP is heavily congested, unfortunately there is no available capacity to upgrade the VP. BT will lock the VP to stop new circuits being added, eventually as circuits are migrated away or ceased the congestion will ease, as you can imagine this will not be a quick resolution i'm afraid. I have provided more detail in a reply to your email to support when you get a chance to read it.
Wingnutz: I am getting an update for you on this as we speak, when I spoke with BT briefly this morning they mentioned the situation is worse than they first anticipated. I will post an update as soon as I have it.
Kind regards,
Miriam
IDNet Support
Thanks, Miriam - just keep the MK problem away from me, would you. :)
Quote from: Andy1967 on May 26, 2010, 22:13:37
Generally i've not been impressed with IDNet, and have already served notice. The consipiricy theorist in me suspect i'm purposely being throttled!
Do you know if there are any LLU operators on your exchange as moving to another BT based supplier is unlikely to result in a significant improvement?
FWIW, iDNet don't throttle connections. They never have and, I doubt they ever will.
And they certainly wouldn't out of spite.
Quote from: miriam_idnet on May 27, 2010, 11:24:31
Andy1967: I have investigated this issue for you and can confirm your VP is heavily congested, unfortunately there is no available capacity to upgrade the VP. BT will lock the VP to stop new circuits being added, eventually as circuits are migrated away or ceased the congestion will ease, as you can imagine this will not be a quick resolution i'm afraid. I have provided more detail in a reply to your email to support when you get a chance to read it.
Wingnutz: I am getting an update for you on this as we speak, when I spoke with BT briefly this morning they mentioned the situation is worse than they first anticipated. I will post an update as soon as I have it.
Kind regards,
Miriam
IDNet Support
Cheers Miriam - look forward to the update later.
Still at work until 3pm ish but will check when i get home to see if there has been any change.
Thanks again...
Quote from: Rik on May 27, 2010, 10:37:34
It's not an exchange issue, Wingnutz, but a node, one of the 20 in the country. They act as concentrators, taking line from a wide geographical area and feeding them into the BT backbone. Despite living in MK, I'm not affected. As Steve says, we've seen this happen elsewhere, Peterborough being the most recent. BT don't seem to build any redundancy into the system, unfortunately.
Thanks for the explaination..... where would us simpletons be without you to guide us....
Nice of BT not to bother with any system redunancy though.
I know, you'd think it would be a basic part of their design, wouldn't you. :(
It's a glaring mistake if you ask me. Clearly done to save money as this is not something you'd overlook. It's not like they weren't short of money this year either. It's all well and good trying to roll out the UK, but if what we have can fall over at a moments notice, what good is that to anyone?
Exactly, Niall, a fragile system is no good to anyone.
If speed is <400k are BTW not obliged to act?
Not necessarily, Dave. Their only statutory obligation is to provide a 28.k service. For the rest, they can argue that it's outside their own spec and they will fix it, but they can't be held to a timetable, at least afaik.
I had in mind the contractual obligation to resellers?
I hate ADSL, hope VDSL arrives soon.
Quote from: davej99 on May 27, 2010, 16:12:26
I had in mind the contractual obligation to resellers?
The problem is, push them and BT can just turn round and condemn the line. They make their own rules and Ofcom seem happy to let them.
Evening all...
Still on dial-up here. Spoke to support (Brian i think) just before 6pm. BT are still working on the problem and no updates are expected until tomorrow.
Seems the problem is bigger than BT first thought.
It does sound very much like Peterborough and also Lincoln, where they started with a small fault and then discovered it was a big one. I'm just waiting for them to cut me off...
21CN uptake has been higher than anticipated and BT is juggling capacity and you've hit unlucky
I didn't have a choice about going onto 21CN but have stayed on an ADSL (up to 8Meg) profile
Node capacity problems can still affect you though, Mitch. Oddly, as far as I can find out, no-one in MK is affected, it's just the MK node.
MK probably goes via somewhere else ;D
;D
Birmingham, probably. ;D
Quote from: Rik on May 27, 2010, 19:23:01
It does sound very much like Peterborough and also Lincoln, where they started with a small fault and then discovered it was a big one. I'm just waiting for them to cut me off...
Rik,
In your experiance how big a problem do you think this is ? I've tried looking - slowly...... - around the net for others reporting problems such as mine. Can't seem to find anything (aaisp, plusnet, talktalk status reports showing nothing ) or am I miss-reading something ?
Any pointers gratefully recieved - mainly out of shear bloody mindedness to learn more.
Cheers
I went through something similar at the end of last year, but it was just for a few days. It's really down to how quickly BT extract their digits. I can't find any other references either, but what tends to happen in these situations is that BT only tell ISPs who've raised the issue with them.
There has been some planned unplanned engineering work at MK, BT gave out the wrong date. Whether they broke something in the process I don't know, but it wouldn't be the first time.
Thanks Rik - it's just annoying that as soon as i get my sync up nice and high with a stable noise margin i lose all ability to access any websites.
This dial-up lark is like being back in the dark ages !!!!
I can understand your frustration, as can everyone at IDNet. Unfortunately, BT don't share our sense of urgency. :(
Quote from: Rik on May 27, 2010, 20:23:11
I can understand your frustration, as can everyone at IDNet. Unfortunately, BT don't share our sense of urgency. :(
Quite - if only BT had the same level of customer care and service...........
If they had the same level of care and service as IDnet (and some of the other ISPs) then they'd be more popular than they are.
It must be really frustrating to be the poor souls in an ISP responsible for the ADSL tail circuit (bit from your house to the exchange) provisioning and management, on the one hand you've got customers complaining about bad or completely dead connections and on the other you've got to deal with the lumbering dinosaur that is BT.
Who have little interest in the end user or in the ISP who can potentially lose business.
Quick update for you:
Milton Keynes RAS
BT are currently investigating a non ISP specific issue with the Milton Keynes RAS. Broadband users in the Whitney area may be experiencing intermittent connectivity or total loss of service.
Unfortunately they are yet to locate the equipment causing the problem but assure us they are working as quickly as possible to resolve the issue.
Further updates will be posted on the network status page as soon as they are available.
Shall we send them a map, Miriam? ;)
That would imply they know their South from North!
I was being charitable. ;D
Arse from elbow? :whistle:
That would be another way to put it. ;D
Maybe its a bit like my work used to be where someone used to like playing musical racks and would move the servers around without updating the documentation.
Used to make things time consuming when there was a problem.
Sounds very possible, Mitch.
Milton Keynes RAS
BT have replaced the MSAN card at 14:00hrs which appears to have resolved the issue.
:yes:
Thanks, Miriam, have a good weekend. ;)
Fingers crossed then
Quote from: Rik on May 28, 2010, 15:29:36
:yes:
Thanks, Miriam, have a good weekend. ;)
Cheers Rik!
I'm back !!!!!!
Cheers Miriam - all good here again...
AHHH - spoke to soon.
Only connected at 288kps with a noise margin of 31db.
Ideas ??
None, give support a ring and they can take a look at the line.
Quote from: Wingnutz on May 28, 2010, 16:37:01
Only connected at 288kps with a noise margin of 31db.
Your line has been banded because of the fault. IDNet have requested a manual unbanding but the BT dept concerned close at 5. If BT don't pick it up, your line will start to lift anyway over the next 24-48 hours, Wingnutz.
Just off the phone - been banded by BT. Probably down to all the reboots of the modem over the last three days. Support will e-mail them to get it removed - hopefully !!
Cheers
See above. ;)
Quote from: miriam_idnet on May 28, 2010, 15:22:23
Milton Keynes RAS
BT have replaced the MSAN card at 14:00hrs which appears to have resolved the issue.
And still enough time left in the working day for a quick Tea break! Amazing job to BT, and the updates from IDNet :thumb:
Quote from: Rik on May 28, 2010, 17:08:59
See above. ;)
Sorry for the double post. But that is amazing Rik... We need to give you karma for that.
Thanks, Ben. :)
As promised support have got BT to kick whatever box they need to - sync has gone from 288 (banded) to 9300 with a 6db noise margin.
Thanks again to all in the idnet support team...
Sorry it happened on a bank holiday weekend. :(
How long will it take for my profile to catch up to my new sync ? Just ran a BT speedtest and still on a .25meg profile dispite now sync'ing at 9300+ ( an 8meg profile level)
The kitz site suggests such a large increase in preformance should filter through in around 4 hours.
As far as I can tell - i was out when the resync occured - i've been at the 9300+ mark now for 8 hours or so.
Am I just being too impatient and expectiing BT's systems to work better than they do ???
Cheers...
It should be hours, it could be days. If it's still stuck tomorrow, as support if they can get it nudged.
Cheers Rik !!! Do you live here ??? :thumb:
I think he does you know.
I just keep an airbed in the corner. ;D
All good here know. BT profile has kicked in and now have profile of 8 meg.
Download speedachieved during the test was - 8527 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :9326 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 8000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.17:22.8:61.03 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
RESULT !!!
Looking good :fingers:
Cheers Steve,
to be honest i'd be happy with 6.5 / 7 meg and a margin of 9db ish. Half expecting 8meg with a 6db margin to be a bit marginal and up my error rate. After all it's the best numbers I've ever had.
With a bit of luck I must be due a period of no modem / filter failures , BT nodes going AWOL , etc. :fingers: :fingers:
Dream on. :evil:
I have been following this thread with interest. An IDNET customer has been greatly inconvenienced by a BT system failure. It could be any of us. I think the communications from IDNET posted here have been very professional and a very good example of how the company deals with the fragile world of broadband over BT to achieve a successful outcome.
I'm sure IDNet will be gratified to read your comments, Dave. You can't please all of the people all of the time, but I do know that IDNet try their best to achieve just that.
Yes indeedy, IDnet are top notch. This set up is basically what Nildram used to be years ago. Relatively small (I suppose that's subjective when the boss has to pay the bills :P) with a support team that know what they're talking about, don't read off scripts and seem to go out of their way to solve problems :)
I just hope what happened to Nildram doesn't happen here. If some dodgy bunch of foreigners dangles money at you, tell em to pee off :D
I don't think IDNet would sell up, Niall, they know many of us would leave if the service changed.
Question is, if Abramovich came calling and said to them to write their own cheque, would they sell up?
I think it'd be hard not to, and I think most of us in the same situation may give in.
Quote from: pctech on Jun 02, 2010, 19:17:43
Question is, if Abramovich came calling and said to them to write their own cheque, would they sell up?
I think it'd be hard not to, and I think most of us in the same situation may give in.
I would only stay if he gave me the same option :evil:
I agree, if the price is right, Simon and Tim would be daft to say no. If it changed the character of the service, though, customers would be out the door in droves.
Could well happen Rik, though I think it'd more likely be BT or Timico than Roman Abramovich
Given Timico's prices, we'd all be headed for the door fast. ;D
I'm interested to see what will happen with Newnet now they own it.
I think if I move from IDNet it will prob be back to Zen.
That would be my natural move, Mitch. I just hope never to have to make it.
We could all chip in any buy it ourselves. ;D
I've often thought raising money from customers would be a good move. We already feel like we have a stake in the company, so helping them to expand or re-equip would just be an extension of that.
Would be an interesting move wouldn't it?
It would, and one that I'd much prefer to a sell out. :)
When I decided to move my lines from BT to the phone co-op I was looking at their broadband too and thought 'If they operate their own infrastructure I'll move my connection'
So I was quite disappointed when I found out they resold Carphone Warehouse connections.
Disappointed is not normally a word I associate with CPW, appalled is the one I usually use. ;)
Yes, I did say that unfortunately I wouldn't be taking the broadband for that reason.
Sad to say BT are at it again... been rebanded back down to 288kbps again.
Just off the phone with Brian at support. Nothing has changed my end re wiring or kit since before the Milton Keynes drop out last week.
He seems to think that BT - in un-banding my line - may have pushed it beyond it's limit, caused it to have more errors and the result - bang - straight back to the lowest band.
Been told to replace any filters - in case they've gone - and leave it until tomorrow as the now lower error rate may see the banding automatically recover to a higher level.
If not to call him again and see what he can do with BT to stop the extremes of super fast / lots of errors or very slow / ultra stable.
All I want is my 6meg and stable back that i was getting a couple of weeks ago. Please BT Milton Keynes wasn't my fault.
Trouble is its their wacky DLM software thats in the driving seat.
Tell me about it !!
Is it possible to request a new 'training period' ?
Would that not give there systems more opportunity to assess at what level my line is stable?
Just a thought.
I think IDnet can request a profile reset.
The training period only exists on a new connection during which time you cannot report a fault on your line, so in other words no use to the end user whatsoever.
Quote from: pctech on Jun 03, 2010, 16:04:29
I think IDnet can request a profile reset.
Cheers - if still slow in the morning I'll raise with this with Brian in support and see if he thinks it is a worthwhile option.
It isn't. DLM constantly monitors and adjust your line regardless of the training period, which is only used to set MSR and FTR, and these can be altered later. Primarily, it's there to stop BT having to deal with complaints for the first 10 days.
What was your speed like under Max?
I stand corrected.
Not really, Mitch, they can request it, it's just not as useful as people think. I'd only really go for it if the FTR was set very low.
Quote from: Rik on Jun 03, 2010, 16:08:53
It isn't. DLM constantly monitors and adjust your line regardless of the training period, which is only used to set MSR and FTR, and these can be altered later. Primarily, it's there to stop BT having to deal with complaints for the first 10 days.
What was your speed like under Max?
4 / 4.5 meg.
Had no problems - apart from a dying 2Wire and a fauly filter causing drops out if the phone rang- since moving over. Even so speed increased to 6meg so was happy enough.
Its only been since last week that BT have move me all the way back to 288 banding.
Then go down the unbanding route. I was wondering whether a switch back to ADSL1 modulation might be OK, but clearly you'd take a big speed hit.
Quote from: Rik on Jun 03, 2010, 16:27:27
Then go down the unbanding route. I was wondering whether a switch back to ADSL1 modulation might be OK, but clearly you'd take a big speed hit.
Trouble is the unbanding gives me 9300+ connection at 6db noise margin, introduces higher errors and then kicks me back to the 288 band.
It's how to break the cycle with BT's automatic systems that's frustrating me since last week.
Can I pick 6500 with 9db margin - pretty please...???
I might win the lottery tomorrow :whistle:, if I do can I invest in Idnet? ;D I would love the chance to help them and perhaps make my local exchange a fibre one much sooner and I can be the frist one to get it. >:D
Quote from: Wingnutz on Jun 03, 2010, 16:33:51
Can I pick 6500 with 9db margin - pretty please...???
I don't see why not, let me check for you.
I would invest in fibre too Alf and would rent the capaicity to all ISPs.
Like BT but with less BS.
Quote from: Rik on Jun 03, 2010, 16:37:19
I don't see why not, let me check for you.
Seriously ?
If you can pull the right strings and speak to the right people I'd be grateful.
Rik can do a lot but I doubt his powers of persuasion extend to BT.
Oh! I don't know. Give him enough food and he becomes SuperRik righter of wrongs and helper of the helpless. Just run if he hasn't eaten for a few minutes thogh. :whistle: :evil: :out:
Quote from: Rik on Jun 03, 2010, 16:37:19
I don't see why not, let me check for you.
I guess the MSAN is still seeing too many errors as it drops the banding and increases the margin something similar may work on adsl though.
Quote from: Steve on Jun 03, 2010, 16:56:54
I guess the MSAN is still seeing too many errors as it drops the banding and increases the margin something similar may work on adsl though.
288 banded with 31db margin or 9300 unbanded with a 6db margin.
I'm either or at the moment - would like something in between.
It would be nice if BT had put in another dodgy card but that may take awhile for them to discover that.
Hi Wingnutz
I've just been exploring the possibilities for you with IDNet. They can no longer set a target margin, as was done in the past, but if you give them a ring, they can talk through stability options with you. BT ran a trial earlier this year which gave ISPs control to override DLM. I was lucky enough to take part, and my line got stabilised at 6db NM, with interleaving off and an extra 500k of speed, something that's never been achieved before. BT now plan to roll this system out, but probably not before the end of the year.
Quote from: Rik on Jun 03, 2010, 17:17:43
Hi Wingnutz
I've just been exploring the possibilities for you with IDNet. They can no longer set a target margin, as was done in the past, but if you give them a ring, they can talk through stability options with you. BT ran a trial earlier this year which gave ISPs control to override DLM. I was lucky enough to take part, and my line got stabilised at 6db NM, with interleaving off and an extra 500k of speed, something that's never been achieved before. BT now plan to roll this system out, but probably not before the end of the year.
Thanks Rik,
due to speak to Brian in the morning if no change in banding over night. Will mention your name.
According to DMT tools current stats are
288 downstream
39 attenuation
30.8 noise margin
adsl2+ fast path
no errors recorded in last hour.
Quote from: Wingnutz on Jun 03, 2010, 17:24:03
due to speak to Brian in the morning if no change in banding over night. Will mention your name.
He'll only scream, wear ear defenders.
Quote30.8 noise margin
Ouch.
30.8db snr pah! Mines at 31 ;)
Dear Roy castle, is this a record?
No, it's a post. ;D :out:
:doh:
;D
:grn: :getout:
:ithank:
Quote from: Rik on Jun 03, 2010, 17:28:49
He'll only scream, wear ear defenders.
Ouch.
Rik, just off the phone with Brian in support - said it wasn't him you spoke to yesterday but he is going to put a request in to BT to try and get me a 6meg profile which should - as far as i can remeber - leave me with around a 9db margin.
Here's hoping...
Cheers
good luck wing, if you add both our current thruput's together we'd just about make an isdn connection :stars:
Been 'done' by BT. They'd reset everything and its given me 9300 @ 6db again. Luckly I caught it straight away and have DMT'd it to get 7500 @ 9db.
Hope it holds...
:fingers:
BT could make a mess of organising a party in a beverage brewing company.
Tea factory? :dunno:
Doubt they could run a plantation.
I doubt they'd manage a planter, Mitch, let alone a whole plantation.
Any news on your migration yet?
Migrated ok but I am migrating back to Newnet Rik because I've started to devour bandwidth at an alarming rate as starting watching episodes of Alistair McGowan's big impression on SeeSaw along with TV catchup so think I may lose track of the bandwidth which I can ill afford to do at the moment.
If ID net implement capping and or the off peak weekends I'll definitely look again but for the moment I need to keep tight control on the wonga if you know what I mean.
Just send me your bank details and I'll take care of the rest. ;D
;D
If they introduce capping and the ability to buy x GB of bandwidth over and above your allowance I'd definitely come back but for the moment Newnet meets my needs on that front.
The ability to buy the bandwidth is there, retrospectively, of course.
Yes and the prospect of a potential runaway bill is what concerns me.
You would be receiving warning emails and, of course, the RSS feed.
Yeah I know I'm just a bit of a net addct and I'll probably just keep going whereas if it stops me I am then forced to think I need to buy some bandwidth, time to slow down a bit, I'll have another look in a few months.
Got the MAC and placed the order with Newnet.
You could borrow some of my spare bandwidth, I always have oodles left.
I doubt they would agree but its a nice thought, cheers.
Long ethernet cable? ;)
Quote from: pctech on Jun 04, 2010, 17:12:50
Yeah I know I'm just a bit of a net addct and I'll probably just keep going whereas if it stops me I am then forced to think I need to buy some bandwidth, time to slow down a bit, I'll have another look in a few months.
Forgive me, but I can't see how Newnet are significantly better than iDNet when it comes to bandwidth allowances....
It's their capping that Mitch wants, Tac.
I am definitely not saying anything bad about IDNet, its just me that I'm worried about, ;D
As are we all, Mitch. ;) :out:
;D
looks like they've done the same to me. unbanded but left interleaving off again.
Connection Speed 9286 kbps 883 kbps
Line Attenuation 37 db 9.5 db
Noise Margin 9 db 10 db
guarantee that by tomorrow evening i'll be back to 135k profile
Quote from: Wingnutz on Jun 04, 2010, 15:34:33
Been 'done' by BT. They'd reset everything and its given me 9300 @ 6db again. Luckly I caught it straight away and have DMT'd it to get 7500 @ 9db.
Hope it holds...
Interesting to see if DMT will hold the connection as I've heard conflicting reports with adsl2+