Hi All
I'm considering joining IDNet as a change in my circumstances mean I need to save a bit of cash.
I am currently with Zen whom I can't fault apart from them being a little pricey.
Are most people here happy with IDNet?
hi pc welcome here, you will be more than happy with the service from idnet, they are faultless.
Hi and welcome to the forum. :welc: :karma:
We are a bit biased here, but many of us have been with IDNet for 3-4 years, and wouldn't dream of moving. It's an ethical company, which always tell us the truth about any major issues, eg a capacity problem last summer when BT failed to deliver promised bandwidth on time. Like all ISPs, they will have occasional problems, but even when a mail server failed, they had a service up and running again within a few hours and recovered all the data from the failed server over the next few days.
For the same money, my bandwidth allowance has gone from 2GB when I joined, to 60B now, and with the recent 21CN price cuts, IDNet took the decision to share the cost savings between those on WBC and those who couldn't get it because BT haven't upgraded their exchanges. It means that those of us on WBC are 'subsidising' those who are not to some extent, but we are happy to have the more equitable arrangement.
IDNet gave free bandwidth over the Xmas - New Year period last year, and for those with their phone lines with the company, they charged cheap rate for calls when BT were charging full price.
Support is excellent in my experience, and I talk to them most days on behalf of members. Out of hours, in an emergency, forum staff can and will contact the MDs, it's that personal a service.
HTH
Hi and welcome to the forums :welc: :karma:
Like any ISP there may be the odd issue from time to time but the friendly staff at IDNet will always sort things out in a timely fashion. So to answer your question, yes I am extremely happy with IDNet and I think you'll find it's the same for 99.9% of their customers :)
Thanks for the reassurances all.
Just waiting for my MAC (BT converted the exchange to 21CN last night so I think they are waiting for that to clear)
Will sign up as soon as.I get that.
I'll make sure I pop in here from time to time although quite busy at the min as I'm studying for the Cisco CCNA.
So that would make you the Cisco Kid? ;D
Yes
The routers are on me! (can someone move them please as I can't breathe) ;D
;D
You'll fit right in around here. ;)
Quote from: Rik on Apr 15, 2010, 19:53:46
;D
You'll fit right in around here. ;)
He'll have to now,didn't you tell him no one leaves......... local host is now in an endless loop back here there's no escape :evil:
;D
:welc: :karma:
i'll have 50 routers flog them at the car boot on sunday. :thumb:
B&D or Bosch?
either people in brid cant tell the difference :dunno:
Quote from: Glenn on Apr 15, 2010, 20:09:22
B&D or Bosch?
:lol:
Ask Gill, she'd know which are best.
One other query, can I pay the ADSL charge by Direct Debit or do I need to place my debit card on file?
Direct Debit is fine
Don't listen to all the fanboys here - listen to the voice of reason, instead (mine).
If you live anywhere near me, STAY AWAY, I don't want my bandwidth congested.
Seriously, Rolling monthly contract with IDNet 3 years now, and any problems have been cleared up after a quick call to support. I regularly test over at DSLZone and regularly finish in the top 3 (even when I test at peak time).
I'm pretty sure I pay by DD, but since that and my debit card are linked to the same account I can't be 100% sure.
Steve
Don't worry I'm in good not so old Milton Keynes
Now I wonder who else lives there :whistle:
Quote from: pctech on Apr 15, 2010, 21:16:24
Don't worry I'm in good not so old Milton Keynes
So is Rik! ;D
:welc: :karma: You won't regret the move. :)
:welc: :karma:
75% of your ADSL experience is dependent upon BT but the last 25% IDNet provide seems to be pretty much faultless. I have the joys of frequently spending time in rented accommodation without control over the net connection so I regularly experience non-IDNet lines as means of a comparison. There was a 6 hour outage just last week and the DNS cops out fairly regularly (so I proxy via my IDNet one). A lot of sites take two goes to open. It can't access mail servers at peak times. There are a few european addresses it unfathomably can't route to at specific times of the day. The list goes on. This is precisely what being on IDNet avoids.
I should be signing up tomorrow
With the recent hikes in their off-peak download caps, it's good value if you like reliability. I rarely managed the 60GB a month on this package and now I have something like 240GB. I have no idea what to do with 240 down.
Hope the transfer goes well anyway.... Predictably my previous ISP still carried on charging me for 3 months after. Watch the bills!
EAt all the bandwidth you want it will only affect Rik.
i live 5 miles south of MK in a village (Stoke Hammond)
The MK Mafia is growing. :evil:
I've been more than happy with IDNet since I joined. Their service is second to none and (as a total thicko where computers are concerned), I wouldn't change to any other.
:thumb:
Quote from: esh on Apr 15, 2010, 23:42:04
With the recent hikes in their off-peak download caps, it's good value if you like reliability. I rarely managed the 60GB a month on this package and now I have something like 240GB. I have no idea what to do with 240 down.
Hope the transfer goes well anyway.... Predictably my previous ISP still carried on charging me for 3 months after. Watch the bills!
Current ISP are sound on that, only reason I am leaving is to reduce costs but had this experience from a BT owned ISP (who shall remain nameless) and it took me several long calls to speak to someone who could convince their system that I had indeed migrated away so they should no longer be charging me.
Am looking forward to joining IDN though, still awaiting my MAC, will probably ring shortly.
They have to give it to you within five working days of your request. Your notice period starts from the day you make the request.
Get ready to chuck the rotten veg.
I received a phone call from my ISP today and lets just say they sweetened the deal quite a bit so am staying put for now.
Should I need to move in the future though I'll know where to come :D
I will still pop by from time to time, thanks for all the advice.
We'll be here, hopefully you will too one day. :)
Its good to know that Zen can be reasonable , It does make me cross though when you threaten to leave a provider of any sort that the offers start flowing. What about the rest of the customers I say!
Sky is much the same, of course.
That reminds me, they that must watch TV are thinking of going Sky HD. Time to ring up to cancel and let myself be talked into an HD upgrade package :laugh:
;D
It usually works. :)
Quote from: pctech on Apr 16, 2010, 17:37:01
I received a phone call from my ISP today and lets just say they sweetened the deal quite a bit so am staying put for now.
I'm guessing they matched iDNet's packages as they usually do. Where iDNet leads, Zen generally follow.....
Quote from: pctech on Apr 15, 2010, 19:08:39
Hi All
I'm considering joining IDNet as a change in my circumstances mean I need to save a bit of cash.
I am currently with Zen whom I can't fault apart from them being a little pricey.
Are most people here happy with IDNet?
Most here are very happy with a superb service, you will not regret a move to join us. However, like Zen, IDNet provide a superior service and you
may not experience a saving in cash as to provide this service a little more cash must be paid.
There are a lot of pluses and minuses that you must take into consideration, the main ones are that IDNet don't charge for uploads, and if you sign up to pay annually their 30 day contract still applies which is a real plus as paying annually offers a nice reduction in costs without any penalty.
It will be a good move for you but 'saving cash' must be your decision after taking the minuses & pluses into consideration.
Quote from: pctech on Apr 15, 2010, 19:08:39
Hi All
I am currently with Zen whom I can't fault apart from them being a little pricey.
I recently defected from Zen to IDNet after five years and felt like I had dumped my wife and was going out on a blind date, ie, fear of the unknown and not sure how the new partner would perform ;)
I needn't have worried. The transfer process was faultless and the stability/speed of connection is easily on a par with Zen's excellent service. As a bonus, these forums are friendly, helpful and seemingly well-frequented by IDNet staff.
You won't regret the move.
Edit: Just seen the latest posts which crossed with my reply to the OP in case you think I am totally thick!
Would we think that? :whistle: ;D
Quote from: pctech on Apr 16, 2010, 17:37:01
I received a phone call from my ISP today and lets just say they sweetened the deal quite a bit so am staying put for now.
We were wondering at the begining of this year if IDNET would respond to competitive pricing pressure. They did and more. We all benefitted, not just those that threatened to leave. I hope Zen will do the same.
As someone who is sadly having to leave IDNet, I still recommend it to everyone who asks :) I cannot fault the service or support. The only reason I'm leaving is due to BT and their lack of dates for ADSL2 in my area, and my need for faster upload and download speeds. I'll be back as soon as they activate ADSL2 here (or sooner if Be turns out to be not so good :P).
I thought I'd pulled off a major coup yesterday but a bit of a surprise was waiting in my email this morning.
Received an advance DD collection notice (as I always do) for £17.99 not £15 as I thought so am not best pleased :mad: (its fine if you are a business customer as they can get the VAT back but quoting £15 as a core price and sidestepping HM Treasury's cut to retain my custom gets my back up)
I have mailed CS asking whether this was due to a billing error but if it wasn't I'm getting my MAC and heading over to IDNET next week.
That is sneaky.
I can say Idnet's billing system has always been totally accurate and transparent for me. You can always view invoices in your control panel.
Some people get a shock when they join as you often get 2 invoices together, this is standard , one is for the part month and the second is the next full month and is NOT collected till the due date.
Never mind Danni I'm sure the 21CN will reach you soon.
Mine was only switched the other night.
Have been with IDNet for a good while now, since 2006 (with a brief year out when I was in shared accommodation where we had Virgin cable which was the worst service I have ever had). Always thought highly of them. Their support has been first class.
I'll always stay with IDNet.
Quote from: DorsetBoy on Apr 17, 2010, 14:34:44
.....Some people get a shock when they join as you often get 2 invoices together, this is standard , one is for the part month and the second is the next full month and is NOT collected till the due date.
Not sure if this also applies to broadband, but for the phone service you can choose the date of the invoice. It means you will get a couple of 'non-standard' invoices as they do the adjustment, but after that you get them on the date of your choice.
Can be quite handy for planning your monthly outgoings :)
For the record I've been with iDNet for just over a year and would echo all the good things that's been said about them.
2½ years with IDNet for me, and no regrets.
Well if Zen CS don't sort it out I'll be joining you all on the IDNET network next week.
I'll cross my fingers. ;)
Quote from: pctech on Apr 17, 2010, 14:15:35
I thought I'd pulled off a major coup yesterday but a bit of a surprise was waiting in my email this morning.
Received an advance DD collection notice (as I always do) for £17.99 not £15 as I thought so am not best pleased :mad: (its fine if you are a business customer as they can get the VAT back but quoting £15 as a core price and sidestepping HM Treasury's cut to retain my custom gets my back up)
I have mailed CS asking whether this was due to a billing error but if it wasn't I'm getting my MAC and heading over to IDNET next week.
Huh? I'm confused. Are they not two different tarrifs? PAYG is £14.99, Home Basic is £17.99.
Quote from: Technical Ben on Apr 17, 2010, 16:19:20
Huh? I'm confused. Are they not two different tarrifs? PAYG is £14.99, Home Basic is £17.99.
You are confused ;D he is talking about his present ISP ZEN.
Quote from: Tacitus on Apr 17, 2010, 14:43:04
Not sure if this also applies to broadband, but for the phone service you can choose the date of the invoice.
It does apply to broadband as well. You just need to ask support to adjust it.
Looks like they did make a billing mistake and are indeed going to charge the price the person quoted to me on the phone but they have also issued a MAC so if I don't see a revised DD notice over the next few days thats always an option. :evil:
??? So they match the price to tempt you to stay then hand you a MAC code .............. that is an odd way to say we want your custom ::) ::)
Theu have main CS then cancellations, I think someone in main CS triggered the MAC but had response from the chap I've been dealing with in cancellations.
That is for them to sort internally but as I say, if its not corrected there is nothing to stop me handing the MAC to IDNET but we shall see what transpires.
I've noted the MAC down and have webmail access to my address so can see whats going on from work.
Quote from: DorsetBoy on Apr 19, 2010, 14:11:55
??? So they match the price to tempt you to stay then hand you a MAC code .............. that is an odd way to say we want your custom ::) ::)
If you've asked for a MAC to be generated, under broadband switching regulations your provider must provide it within five working days regardless of whether you actually want to move or not :)
Yes as ofcom came down quite hard on the ISPs on that which is no bad thing in my opinion.
I think they need to introduce a MAC for landlines as it would reduce slamming somewhat and you need a PAC to move your mobile number.
It could be a smart move, with all telecoms services essentially working to the same code of practice.
Just the sort of thing you might want to put in a Digital Economy Bill in fact!
So, no chance then. ;)
Exactly :laugh:
Quote from: pctech on Apr 19, 2010, 15:26:19
Yes as ofcom came down quite hard on the ISPs on that which is no bad thing in my opinion.
I think they need to introduce a MAC for landlines as it would reduce slamming somewhat and you need a PAC to move your mobile number.
pctech
I could well be wrong, I do think you are not making a definite decision here and are being pulled one way or another, it is time for you to jump one way or another and take your broadband future into your own hands. You have noted the MAC down so put it into the IDNet web site and take it from there, GO FOR IT! Your decision will definitely not be the end of the world as you will only be on a monthly contract.
Just GO FOR IT! This could well be the change you are craving, GO FOR IT! ;) Enter your MAC now!
Let me explain why I'm sticking with Zen
Their normal deal with 5GB allowance is £17.99 a month and the tariff I was on was £24.99 a month.
My average amount of usage is about 4.5 GB but to reach this I really have to hammer iPlayer, Youtube and Digitally Imported as I'm a shift worker and have full net access at work.
They offered me a choice of knocking a fiver off the existing tariff or 3 quid off their lite tariff.
I don't do much surfing in the small hours so it seemed like a good deal whereas I maybe hitting up against IDnet's 4GB peak barrier.
The aim of the exercise is to save myself as much as I can while ensuring I can use the net as I would like.
Should my usage change then I will look at IDnet's tariff with 10GB but for the moment am happy as is.
Are you on a WBC-enabled exchange?
Yes
The Home Starter's just not quite big enough for you. :(
Quote from: pctech on Apr 19, 2010, 18:39:57
Let me explain why I'm sticking with Zen
Their normal deal with 5GB allowance is £17.99 a month and the tariff I was on was £24.99 a month.
My average amount of usage is about 4.5 GB but to reach this I really have to hammer iPlayer, Youtube and Digitally Imported as I'm a shift worker and have full net access at work.
They offered me a choice of knocking a fiver off the existing tariff or 3 quid off their lite tariff.
I don't do much surfing in the small hours so it seemed like a good deal whereas I maybe hitting up against IDnet's 4GB peak barrier.
The aim of the exercise is to save myself as much as I can while ensuring I can use the net as I would like.
Should my usage change then I will look at IDnet's tariff with 10GB but for the moment am happy as is.
Great! Enjoy your new deal with Zen, I am sure they are good company as well. ;)
There's about three ISPs I would use, Q. IDNet, Zen and Newnet.
Not heard of Q but used Newnet (nameservers got a bit slow sometimes) and obviously Zen.
I also tried O2/Be (as my mobile is with O2) but found the service to be very unstable due to the long line length.
'Q' is Rik's address to Quandam. We tend to shorten names here. ;)
IOW, we're too lazy to type long names. ;D
IOW - Isle of Wight?
In other words...
Quote from: pctech on Apr 19, 2010, 20:14:48
Not heard of Q but used Newnet (nameservers got a bit slow sometimes) and obviously Zen.
I also tried O2/Be (as my mobile is with O2) but found the service to be very unstable due to the long line length.
pctech
You really should try my company, 'Q' I could give you a really good deal, lovely jubbly, he who dares wins Rodders! ;D ;) ;)
Become a partner... ;)
Well got a DD for £17.99 from Zen today so I used the MAC and am on my way to Newnet as they are oiffering 3G for 12.95
If that isn't enough for me I'll shift to IDNET
At least with these ISPs if it doesn't suit your not stuck
And with Newnet MAC generation is automated so am not badgered to stay if I want to move.
IDNet never badger. :po: They mole. ;D
:rofl: :karmic:
:ithank:
To update the thread my connection has been quite stable (router has had to resynch once) but alas my profile has taken a pounding and am down to 1376 Kbps with a goodput of around 997 Kbps.
I can't understand why the profile would have suffered for a single resync. I wonder whether you've got a stuck profile? It looks OK for the sync speed, though, so it might be worth checking with Newnet to see what's happening.
I think its more to do with the circuit out of sync fun I had on Thursday
I've decided i dont like idnet now!!! and urge people to steer clear!!!!!!! :eyebrow:
(likes to be different)
Idnet do not control BT.
Your connection is cr*p because of either noise or BT or the wiring in your house, i havent read the whole thread but just felt your being too negative to idnet.
Do not blame idnet. and no i do not work for them.
Errr I'm not a customer of IDNet and have never been so I'm completely neutral.
The plans don't suit my particular pattern of usage so thats why I'm using a different company for the time being.
In a good majority of cases bad connection quality is down to the 'last mile' and the throughput for this part of the connection is down to BT, not any ISP.
If I'm negative toward any company, its BT.
My noise figures are probarly the worst on this forum due to trains etc.
not idnet's fault until BT bring FTC they will always be cr*p had 4000 for about 3 months then winter came got it back (for a couple of hour's).
you lot don't kbnow how lucky you are!!!!
[attachment deleted by admin]
Quote from: g7pkf on May 03, 2010, 19:53:34
Idnet do not control BT.
Your connection is cr*p because of either noise or BT or the wiring in your house, i havent read the whole thread but just felt your being too negative to idnet.
Do not blame idnet. and no i do not work for them.
You miss read post and completly missed the sarcastic comment there's nothing wrong with my connection. Nor nothing wrong with idnet. :pmsl:
Quote from: adamr8965 on May 03, 2010, 20:42:19
Quote from: g7pkf on May 03, 2010, 19:53:34
Idnet do not control BT.
Your connection is cr*p because of either noise or BT or the wiring in your house, i havent read the whole thread but just felt your being too negative to idnet.
Do not blame idnet. and no i do not work for them.
You miss read post and completly missed the sarcastic comment there's nothing wrong with my connection.
I do not read the forums that often i just found your post, miss-informative and if searched by a search engine what would come up---idnet cr**p----totrallly untrue?
spelling mistakes on purpose
but it has prompted me to start having a go again at BT and the train companies. fed up with this, why should i suffer because BT can't sort ther lives out
time for a new thread seeking advice.
sorry did not mean to offend (well i did but hey-ho) you must admit you probarly deserved it :)
smiley face
Dont worry about it, did think it was funny, btw i think i have one of the better lines here, 2 miles from the exchange and full speed on adsl 6.85meg all the time.
I f*****g Hate u.
:)
Seriously my line is so sh*t because BT and trains do not get on :(
thought of getting an sdsl line (not supported by my exchange) and that would have been circa £100-£150 a month
looked at wi-fi (0.5 miles out of range)
and it's not just me but the WHOLE village who have the problem of the BLOODY TrAINS.
Rik im on a mission now up the swear filter, warn idnet support, BT etc etc
:hehe: Cant wait for wbc to enabled here, will be a while off, but we have cable aswell. :thumb:
If your in a village trains will stop after a certain time, they stop here around 9pm ish.
Main line they do not stop.
will post a proper question tommorrow.
Rik-----DUCK AND COVER.
G7PKF is back!!!!!!
Back with a vengeance by the look of it, Dean. ;D
I think he blames me personally, Simon, and I don't even travel on the trains. ;D
Did't you know everything is your fault around here ;D
Yes, it's my job, Dean. ;)
?
In what way?
Think I've stumbled across some kind of 'in' joke.
Has this guy got an axe to grind
Dean lives near the railway, down in Simpson iirc. The Virgin Pendolino trains produce a lot of electrical noise and disrupt ADSL. In addition, the cables there are not in the best condition, which doesn't help.
Oh right.
Quote from: Rik on May 04, 2010, 08:48:58
Yes, it's my job, Dean. ;)
Thought your job was food testing? ;D
Nah he's a DR rep.
Quote from: pctech on May 04, 2010, 18:01:22
Nah he's a DR rep.
I like to think of it more as envoy... ;D
Ambassador
Exactly. :)
Case is building for IDNet as non-metering of uploads seems to make all the difference according to my measurements.
:thumb:
We know we'll get you in the end. ;)
We don't give up easily. ;)
My line profile has dropped to 750 Kbps.
Do you know if IDNet operate multiple gateways so that traffic is balanced acorss the network?
That depends on what you mean. There is a single hostlink, with automatic fallback. They have a number of realms, but these have little practical use these days.
Zen had multiple edge switches based in various DCs in London, Leeds, Manchester and Rochdale which would terminate the Centrals or MSILs.
When I've done tracerts it looks as though Newnet only have the one and I'm wondering if its getting a little overloaded.
You'd have to talk to support to get that level of information.
Thought I might but thought it was worth a go.
Anyway going to wait out a couple of months and see how my profile goes.
Don't forget your profile is purely about sync speed, though.
I powered off the router for about 40 minutes last night to allow the session to expire.
Suppose I'll just have to wait for BT's DLM which I thought was smarter on 21CN?
No, it still takes up to 5 days. :sigh:
Not really much benefit to the consumer than.
Very little that emanates from BT is. :(
As I said earlier in a thread somewhere I reckon we'd still have rotary dial phones if it was up to BT.
My grandparents, God bless 'em still had those into the mid 90's
Hard-wired to a single point. You were very posh if you had multiple phones/sockets.
Quote from: pctech on May 05, 2010, 12:23:19
I powered off the router for about 40 minutes last night to allow the session to expire.
Suppose I'll just have to wait for BT's DLM which I thought was smarter on 21CN?
Trouble is these days with no centrals and a hostlink you end up connecting to the same pathway as before, the MSAN is supposed to react to increases in sync much quicker than the old system however you are still limited by fixed margins and possible profile banding.
I'm assuming that support (if I decide to move) are quite helpful with this kind of stuff?
They are. You'll talk to Miriam, James or Brian day to day, but for detailed information of this sort, you'd need to talk to Simon, one of the MDs. He may even spot this post and reply.
And I'm assuming if I started on the base package and wanted to upgrade they don't charge?
I believe it free to upgrade but they can charge to downgrade.
That's correct.
I'm just about sold.
;D
We can be very persistent. :)
One last question.
How much do ID charge for additional usage?
£1/Gb
I'll see how my line settles this month but may well be on the move in a couple of months.
Quote from: Glenn on May 05, 2010, 18:21:05
£1/Gb
But you'll get warning emails if it looks likely to happen, and you can keep a check on usage through the customer portal or the RSS feed.
Glenn = few words
Rik = novella
;D
;D
It's the Celt in me. ;)
I'm a good listener
:)
Just as well with me around.
Quote from: pctech on May 05, 2010, 11:40:55
My line profile has dropped to 750 Kbps.
Do you know if IDNet operate multiple gateways so that traffic is balanced acorss the network?
Our 21CN Hostlink connection to BT is delivered over 2 x 1Gbps circuits. We round-robin PPP sessions into us across those two links for load-balancing. So, you should see different gateway IP addressess in your traceroutes from time to time.
Cheers
Simon
Quote from: pctech on May 05, 2010, 18:19:40
One last question.
How much do ID charge for additional usage?
Surley you can't use all and more of your bandwith every money??? They massivley increased usage across the boad not so long ago.
It depends what package you start on Adam. If a customer starts on the minimum, then increase each month, until they find one that matches thier useage, they may get charged for excess bandwidth getting to the correct package.
Quote from: pctech on May 05, 2010, 11:40:55
My line profile has dropped to 750 Kbps.
Do you know if IDNet operate multiple gateways so that traffic is balanced acorss the network?
yes 2 i belive for load balancing, both with 1Gb connection's.
as i said i belive don't quote me, and Simon if your watching and i am wrong be gentle :)
He was, Dean:
http://www.idnetters.co.uk/forums/index.php?topic=19957.msg484639#msg484639
I really must learn to read :)
;D