IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: zappaDPJ on Mar 30, 2010, 05:33:53

Title: Very slow speeds
Post by: zappaDPJ on Mar 30, 2010, 05:33:53
My connection has been abysmal all night with virtually no bandwidth on the downstream. It's actually too slow to run a speed test. Pings are fine, the upstream is ok, I'm just wondering if anyone else is having issues?

[EDIT] Actually although local pings are fine, pings to long distance servers are off the scale.
Title: Re: Very slow speeds
Post by: zappaDPJ on Mar 30, 2010, 06:37:44
It got worse and finally died although I still have sync. I've switched to another connection on WBC which is fine so the problem lies somewhere within the 8mb service.
Title: Re: Very slow speeds
Post by: DorsetBoy on Mar 30, 2010, 07:47:45
Garbage here too. Everything went to a crawl last night and I gave up.

Adsl dropped and synch is now down from 8128 to 5455. SNR up from 8 to 14db and interleaving on. Never had a drop in line or synch in 3+ years here,interleaving has not been on and the SNR has barely altered from 8db till now.

3 times in the last week the DrayTek has shown that the adsl has dropped,why  now after a totally stable line for over 3 years?
Title: Re: Very slow speeds
Post by: Rik on Mar 30, 2010, 08:12:39
Dropped sync, Dorset?
Title: Re: Very slow speeds
Post by: Steve on Mar 30, 2010, 08:13:51
Mine has been fine,IDNet status is showing normal service unfortunately my other source of information (AAISP) has not updated for several days.

Dorset you're connection's gone up the swanny. Noise/interference from somewhere?
Title: Re: Very slow speeds
Post by: DorsetBoy on Mar 30, 2010, 08:29:53
Quote from: Rik on Mar 30, 2010, 08:12:39
Dropped sync, Dorset?


adsl status
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
  Running Mode            :    G.DMT       State                : SHOWTIME
  DS Actual Rate          :  7264000 bps   US Actual Rate       :   832000 bps
  DS Attainable Rate      :  7328000 bps   US Attainable Rate   :  1224000 bps
  DS Path Mode            :  Interleave    US Path Mode         :  Interleave
  DS Interleave Depth     :       32       US Interleave Depth  :        4
  NE Current Attenuation  :       24 dB    Cur SNR Margin       :       12  dB
  DS actual PSD           :    19. 9 dB    US actual PSD        :    12. 5   dB
  ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
  Far Current Attenuation :       12 dB    Far SNR Margin       :       13  dB
  CO ITU Version[0]       : 00005453       CO ITU Version[1]    : 00005443
  DSLAM CHIPSET VENDOR    : < TI >


Synch was fine last night but speeds were dire. Overnight the DrayTek shows that Adsl dropped  but system and connection stayed up.

SNR was up to 14db from 8db, now back at 12db ,interleaving is on at depth32, nothing much in errors.

Neighbour next door on Sky 8MB has no issues,fast path,full synch SNR 6db. Neighbour other side, on Orange 8MB no issues,full synch,no noise recorded.

Rebooted the DrayTek just now which brought the synch up slightly.



Title: Re: Very slow speeds
Post by: Rik on Mar 30, 2010, 08:31:05
Let support know, they can take a look from their end.
Title: Re: Very slow speeds
Post by: zappaDPJ on Mar 30, 2010, 08:32:39
OK, I think I need to back track a little. My problem could have been a router issue as I may have swapped between two Netgear routers and not between connections. If SMF logs IPs by post then the second post I made above should be on a different IP. If it isn't then I definitely have a router issue. Confused? You soon will be  :laugh:
Title: Re: Very slow speeds
Post by: Rik on Mar 30, 2010, 08:33:25
Two different IPs, Zap.
Title: Re: Very slow speeds
Post by: zappaDPJ on Mar 30, 2010, 08:43:19
Thanks Rik. I didn't expect that, now I really am confused. I'm pretty sure I'm still connected to an 8MB connection i.e. I didn't swap to WBC. I'm not sure how I got served a different IP... ah... just typing to myself... I have 3 logins to IDNet saved to 3 different modems. Changing login but staying on the same service would probably give me a new IP?

Seems to me that one of the gateways (for want of a better term, gw*) could be having issues?

Title: Re: Very slow speeds
Post by: Rik on Mar 30, 2010, 08:44:40
Let me ask...
Title: Re: Very slow speeds
Post by: zappaDPJ on Mar 30, 2010, 08:53:55
Cheers, I'm off for a hospital appointment so I'll continue to investigate upon my return :)
Title: Re: Very slow speeds
Post by: Rik on Mar 30, 2010, 08:55:12
I can't talk to support right now as the phones aren't working, but I've asked them to take a look at this thread. Good luck, I have a similar journey to make this afternoon. :)
Title: Re: Very slow speeds
Post by: adamr8965 on Mar 30, 2010, 20:04:31
No problems here all is well so far.
Title: Re: Very slow speeds
Post by: Rik on Mar 30, 2010, 20:06:14
Careful, they'll all want to come round and share. :D
Title: Re: Very slow speeds
Post by: adamr8965 on Mar 30, 2010, 20:11:04
Ah you'll never guess my wep key for the wifi. hahahah
Title: Re: Very slow speeds
Post by: Rik on Mar 30, 2010, 20:12:09
I'm bringing a cable. ;D
Title: Re: Very slow speeds
Post by: Glenn on Mar 30, 2010, 20:15:18
Quote from: adamr8965 on Mar 30, 2010, 20:11:04
Ah you'll never guess my wep key for the wifi. hahahah

There are ways of cracking them  ;)

Use WPA it's more secure
Title: Re: Very slow speeds
Post by: adamr8965 on Mar 30, 2010, 20:58:58
well i use wpak 296474 key if you must know, even i dont know the password  :no:
Title: Re: Very slow speeds
Post by: Rik on Mar 31, 2010, 08:35:18
Fred. ;)
Title: Re: Very slow speeds
Post by: adamr8965 on Mar 31, 2010, 18:54:06
wrong, bungle  :thumb:
Title: Re: Very slow speeds
Post by: Rik on Mar 31, 2010, 18:59:44
The boogie woogie bungle boy from company B?
Title: Re: Very slow speeds
Post by: adamr8965 on Mar 31, 2010, 19:00:32
yes, dont u steal my faster connection then.
Title: Re: Very slow speeds
Post by: Rik on Mar 31, 2010, 19:01:46
The van should be delivering the other end of the cable shortly.  :evil:
Title: Re: Very slow speeds
Post by: adamr8965 on Mar 31, 2010, 19:02:26
ah they have arrived now, just getting them a cuppa
Title: Re: Very slow speeds
Post by: Rik on Mar 31, 2010, 19:03:28
Show them the router, they'll be quick and discrete. ;D
Title: Re: Very slow speeds
Post by: adamr8965 on Mar 31, 2010, 19:04:12
white netgear one, with blue flashing dome lights cant miss it.
Title: Re: Very slow speeds
Post by: Rik on Mar 31, 2010, 19:06:03
That will confuse them, they'll think they're being pulled over for speeding. ;D
Title: Re: Very slow speeds
Post by: adamr8965 on Mar 31, 2010, 19:06:41
stops the misses hoovering to fast.
Title: Re: Very slow speeds
Post by: Rik on Mar 31, 2010, 19:13:46
 ;D
Title: Re: Very slow speeds
Post by: adamr8965 on Mar 31, 2010, 19:14:54
its a turbo hoover aswell. :eek4:
Title: Re: Very slow speeds
Post by: Rik on Mar 31, 2010, 19:19:10
So there's no dust on her, then? ;)
Title: Re: Very slow speeds
Post by: adamr8965 on Mar 31, 2010, 19:19:37
nope or the dogs.
Title: Re: Very slow speeds
Post by: GizmoTheMogwai on Apr 01, 2010, 22:18:05
Getting really cr*ppy speeds tonight, anyone else?
Title: Re: Very slow speeds
Post by: zappaDPJ on Apr 01, 2010, 22:25:21
Yes but the net is behaving extremely strangely from my location. Earlier tonight there was almost zero throughput with web pages taking over a minute to fully resolve. I then did a speed test and got the best result for both streams that I've ever seen. Now it's pretty slow again but not as bad as it was a couple of hours ago.
Title: Re: Very slow speeds
Post by: zappaDPJ on Apr 01, 2010, 22:30:10
(http://www.speedtest.net/result/768779575.png) (http://www.speedtest.net)

I have virtually no upstream which might explain why even with 2MB down this page took over a minute to fully load.
Title: Re: Very slow speeds
Post by: zappaDPJ on Apr 01, 2010, 22:32:21
And a couple of minutes later...

(http://www.speedtest.net/result/768782686.png) (http://www.speedtest.net)

As I said at the start, the net is behaving extremely strangely from my location  :eyebrow:
Title: Re: Very slow speeds
Post by: zappaDPJ on Apr 01, 2010, 22:47:59
I just completely lost all throughput and again a few minutes later it's back to full speed.
Title: Re: Very slow speeds
Post by: adamr8965 on Apr 02, 2010, 06:32:37
It could be something to do with the paddington problems, or rik has been doing his online food shopping.

I havent really had any problems so far, my connection slow a little at peak times now which it never did before.
Title: Re: Very slow speeds
Post by: DorsetBoy on Apr 02, 2010, 06:40:48
http://www.idnet.net/support/status.jsp

there is a huge list of phone areas still affected.
Title: Re: Very slow speeds
Post by: zappaDPJ on Apr 02, 2010, 17:39:06
My exchange doesn't appear to be on the list so I'm not sure what's causing it. I'll get on to support after the break if it continues.
Title: Re: Very slow speeds
Post by: Rik on Apr 02, 2010, 17:47:17
The problem is that it's causing reduced capacity as well, Zap - I got a 'network busy' when trying to make a phone call yesterday.
Title: Re: Very slow speeds
Post by: zappaDPJ on Apr 02, 2010, 18:01:38
Capacity or congestion was my first thought but I don't appear to have any issues during the day. I've just managed to do a BT speedtest, the first time it has worked for me in months. I now realise it wasn't recognising the phone number I'm currently using. It is fairly new but it seems a bit inefficient that it's taken around 6 months to recognise!

Anyway at this time of day things are a little sluggish (700 Kbps slower than usual) but certainly nothing to complain about.

Download speedachieved during the test was - 5611 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7552 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

The problems start later on and continue through to the very early hours. I'll try and do another one later tonight if I'm around.
Title: Re: Very slow speeds
Post by: Rik on Apr 02, 2010, 18:07:28
Good luck with that - hot VP looks the most likely cause.
Title: Re: Very slow speeds
Post by: wecpcs on Apr 03, 2010, 10:39:06
Quote from: DorsetBoy on Apr 02, 2010, 06:40:48
http://www.idnet.net/support/status.jsp

there is a huge list of phone areas still affected.

My exchange is on the list, but as I was away all week on a Warner Holiday break, I did not find out until my return on Friday, upon reading this forum. I had shut down everything before going away and I fired up the router midday on Friday and all was normal, but I decided to do a speed test on speedtest.net to check and received my usual 6.35Mb/s download speed but my upload speed was only 0.23Mb/s, which is usually around 0.36Mb/s. After a reboot of the router I received 6.94Mb/s but my upload speed was still only 0.23Mb/s. So I decided to do a router shutdown for a couple of minutes and upon retesting my download speed was 6.83Mb/s and my upload speed was back to its normal 0.36Mb/s, so obviously something had happened while I was away but at least it was easily remedied.

Colin
Title: Re: Very slow speeds
Post by: Rik on Apr 03, 2010, 10:43:22
It seems to still be going on, Colin. I'll be interested to see if BT come under fire from Ofcom for such a massive service failure.
Title: Re: Very slow speeds
Post by: zappaDPJ on Apr 03, 2010, 10:46:41
I've shifted a huge amount of data overnight and I've not noticed any problems at all so perhaps whatever was bugging my connection has been fixed.
Title: Re: Very slow speeds
Post by: Rik on Apr 03, 2010, 10:50:58
I'd imagine the overtime is rolling in for BT engineers this weekend. :)