IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: faircot on Mar 15, 2010, 08:25:18

Title: Can't create photo gallery
Post by: faircot on Mar 15, 2010, 08:25:18
My IDNet account became active recently and it's working really well. However, I can't set up a photo gallery. After filling in the sign up section I get an error:
"Query failed : SELECT command denied to user 'mail'@'galleryblog.idnet.com' for table 'tbl_email_addresses':select customerid from ibs.tbl_email_addresses where address='xxxxxx@idnet.com'

I've tried wit IE, Firefox and Opera. Same result. Any ideas please?
Regards
Title: Re: Can't create photo gallery
Post by: Glenn on Mar 15, 2010, 08:47:58
 :welc: :karma:

It looks like an error with the server software to me, give support a call, they will sort it for you.
Title: Re: Can't create photo gallery
Post by: faircot on Mar 15, 2010, 08:57:23
Glenn
I agree but I wanted to check it wasn't just me!
Many thanks.
Title: Re: Can't create photo gallery
Post by: Ray on Mar 15, 2010, 08:58:29
 :welc: and Idnet :karma:
Title: Re: Can't create photo gallery
Post by: Steve on Mar 15, 2010, 09:01:04
 :welc: :karma:
Title: Re: Can't create photo gallery
Post by: Rik on Mar 15, 2010, 09:43:23
:welc: :karma:
Title: Re: Can't create photo gallery
Post by: mchunt_idnet on Mar 15, 2010, 10:08:03
Problem is now fixed.
Title: Re: Can't create photo gallery
Post by: Rik on Mar 15, 2010, 10:14:30
Thanks, Martin.  :thumb:
Title: Re: Can't create photo gallery
Post by: faircot on Mar 15, 2010, 10:16:54
OK. I've found the problem - and it was my fault :red:

The user name and password the photo gallery is looking for is the broadband account info and not a unique user/password combo.
Having entered the right info, voila! Apologies for my early morning stupidity - and thanks for the welcome to this forum.
Title: Re: Can't create photo gallery
Post by: Simon on Mar 15, 2010, 10:19:35
Glad it's sorted.  :welc: