Is there a size limit for emails on the .com accounts?
And if so, what is it?
Friend was trying to send me some photos as taken direct from the camera card, ie several megabytes each, and unless she sent them one at a time they were bounced with a "too Large" error from IDNet.
It's 10MB per mail, Bill.
Thanks Rik.
That's a bit niggardly in these days of multi-megapixel cameras... I haven't got a single RAW image that I could send with that!
Quote from: Bill on Mar 14, 2010, 10:29:13
Thanks Rik.
That's a bit niggardly in these days of multi-megapixel cameras... I haven't got a single RAW image that I could send with that!
you could always upload them to your webspace and then email the link to view or download, same difference. :)
I know, Bill, but it's meant to be a mail service not a file transfer service. My paid-for domain mail comes with higher limits.
Quote from: Ted on Mar 14, 2010, 10:32:44
you could always upload them to your webspace and then email the link to view or download, same difference. :)
The problem is when
she sends
me pictures... she's not too computer literate!
I'll have to see what she's got on her PC and teach her how to resize to something like 800x600.
Could you get her to upload to your webspace, Bill, or wouldn't you feel comfortable doing that?
Quote from: Rik on Mar 14, 2010, 10:32:44My paid-for domain mail comes with higher limits.
I think mine (with 1&1) does too... I'll have to check.
Quote from: Bill on Mar 14, 2010, 10:38:11
The problem is when she sends me pictures... she's not too computer literate!
I'll have to see what she's got on her PC and teach her how to resize to something like 800x600.
What about something like Photobucket?
Quote from: Rik on Mar 14, 2010, 10:39:17
Could you get her to upload to your webspace, Bill, or wouldn't you feel comfortable doing that?
It wouldn't worry me, but I think it might worry her... as I indicated to Ted, she's a long way from being a computer geek!
If the other email account has bigger limits it'll be easier to get her to use that one.
Quote from: Rik on Mar 14, 2010, 10:23:32
It's 10MB per mail, Bill.
Not here it isn't :) (and please don't anyone change this, on seeing my post :) )
During February I received one email (with photo files) of over 21 MB, four over 14 MB. I did get a GMS 'Quota warning': "Your mailbox is nearly (> 90%) full.
You will have to delete some messages if you want to continue receiving mail."
so I deleted some old ones, no problem.
It's the outgoing size that's 10MB, Sarah. :)
Quote from: Bill on Mar 14, 2010, 09:58:01
Is there a size limit for emails on the .com accounts?
And if so, what is it?
Friend was trying to send me some photos as taken direct from the camera card, ie several megabytes each, and unless she sent them one at a time they were bounced with a "too Large" error from IDNet.
Quote from: Rik on Mar 14, 2010, 10:48:47
It's the outgoing size that's 10MB, Sarah. :)
Bill's issue is with receiving emails
I assumed, from the wording of the question, Glenn, that the sender was using an idnet.com address?
Could be
BILL! You're being ambiguous. ;D
Quote from: Rik on Mar 14, 2010, 10:54:16
I assumed, from the wording of the question, Glenn, that the sender was using an idnet.com address?
No, it's coming in from Hotmail.
From my 1&1 account:
no single e-mail can be larger than 100 MB.
.
.
.
Because of the base64 encoding an e-mail may be limited to a size closer to 70MB.I'll get her to try that.
My sender was using a gmail account.
OK...
I've just sent a 15MB file to my idnet.com account from my 1&1 account and IDNet bounced it:
message size 20128482 exceeds size limit 10240000 of server mailfilter2.idnet.net[212.69.40.132]
Sending it the other way was fine.
So I appear to have a 10MB limit on incoming mail but not on outgoing mail for the IDNet account... exactly the other way around to Sarah.
Time for a word with support?
I think so, Bill. I understood it was 10MB either way.
I'll see if Simon or Tim pick up on this thread, otherwise I'll email a query in the week.
It's hardly an urgent weekend support problem!
It wouldn't be treated as one either, Bill. ;)
I've checked and the limits are 10MB out, 100MB in, Bill, so I'm not sure why you had a problem.
As a test, I just sent over 20mb of pics from my 1&1 account to my idnet.com account. Worked perfectly, no problem at all.
Bill, is there a chance that your idnet.com mailbox is nearly\full?
Quote from: Ted on Mar 15, 2010, 13:00:20
Bill, is there a chance that your idnet.com mailbox is nearly\full?
It's showing 33% full, which is fuller than I thought it was but shouldn't be a problem... anyway I think that results in a different error message.
And there's still the oddity that I can
send files bigger than 10MB, whereas according to Rik I shouldn't be able to!
Haven't had a chance to do anything about it today, fortunately it's not urgent.
I've just sent another 20mb worth of files from idnet to 1&1, I made sure it was using the smtp.idnet.com server, they got through perfectly as well! ???
Something not right here somewhere. Let us know what support have to say.
They say it should be 10MB out, 100MB in, Ted. :dunno:
Email sent to support...
Something's not right, I've just sent a 34Mb Photoshop psd file via my idnet.com email to my domain email with no problem. :dunno:
Now, Photoshop files can get seriously big... :)
Indeed, Rik, it took a long time to leave my outbox. :)
I know what you mean, Ray, it sends forever, doesn't it. :)
After a brief chat with Brian and a few tests, whatever was stopping me receiving incoming mails >10MB seems to have disappeared... I can still send files bigger than I should be able to, but if IDNet care not to fix that, I won't mind ;D
Odd... The mail servers seem to have a mind of their own at times. :dunno:
Slightly off-topic here but if I had a penny for every time I had seen mailservers slow down due to sending unnecessarily large emails I would have about £1.21 by now! I'm thinking of 4/5 page documents that have an embedded 1600*1200 bmp file on each page and are therefore 20mb+. I simply change the BMPs for JPGs and reduce the size to 200k but a lot of users cannot understand the problem and don't want to 'waste time' changing the picture before embedding it. Worst case was a user who decided to save money by not posting the latest rules/regulations/handbook/reports out on CD and instead emailed it (Or tried to) to 70+....at 400mb each. She sent it on a Friday evening, by Monday morning it was still sending most of them but some had bounced back....with the attachment.
I guess we have to put it down to ignorance, Inky. :(