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Technical News & Discussion => IDNet Help => Topic started by: Baz on Mar 13, 2010, 08:20:33

Title: oppps
Post by: Baz on Mar 13, 2010, 08:20:33
just had a drop in connection for a few minutes there, anyone else?
Title: Re: oppps
Post by: Glenn on Mar 13, 2010, 08:28:39
All fine here Baz
Title: Re: oppps
Post by: talos on Mar 13, 2010, 08:59:32
I had one when I first tried to log on, router re-boot seemed to cure it :thumb:
Title: Re: oppps
Post by: Bill on Mar 13, 2010, 09:01:20
Same here.

PPP dropped at about 08:15, picked up an IP of 172.16.72.28 for about 10 minutes then reconnected correctly.

I wasn't around, that's from the router log.
Title: Re: oppps
Post by: Inkblot on Mar 13, 2010, 09:04:40
Quote from: Baz on Mar 13, 2010, 08:20:33
just had a drop in connection for a few minutes there, anyone else?

Yep, same problem here, like Bill I picked up a 172.16.x.x address but a router restart cured it :)
Title: Re: oppps
Post by: Bill on Mar 13, 2010, 09:09:14
As far as I can tell that IP is a "Private LAN" one, not sure if the router or the computer provides it.

I'm pretty sure IDNet don't!
Title: Re: oppps
Post by: Glenn on Mar 13, 2010, 09:13:02
Comes up as IANA

http://who.is/whois-ip/ip-address/172.16.72.28/
Title: Re: oppps
Post by: Bill on Mar 13, 2010, 09:17:07
IP Location:     Private Ip Address Lan
IP Address:    172.16.72.28


http://whois.domaintools.com/172.16.72.28
Title: Re: oppps
Post by: Rik on Mar 13, 2010, 10:11:25
No problems here, either.
Title: Re: oppps
Post by: Simon on Mar 13, 2010, 12:20:36
None here either.
Title: Re: oppps
Post by: Bill on Mar 13, 2010, 17:51:15
I've been out all day, but the router log is showing the same thing happening again at about 2o/c this afternoon. There was another oddity a few days ago when my tbb Broadband Quality meter showed a sudden drop in ping times. TBB denied all knowledge, and didn't see it on their IDNet connection.

I reckon BT are playing around again...

Title: Re: oppps
Post by: Rik on Mar 13, 2010, 17:57:15
I've just had repeated re-syncs over a spell of six minutes, including one the 2700 has flagged as inconsistent signal.  :dunno: It certainly looked like BT were kicking something at the exchange.
Title: Re: oppps
Post by: Bill on Mar 13, 2010, 18:01:50
No loss of sync here, just PPP, lasting about 10 minutes. Routing changes?
Title: Re: oppps
Post by: Gary on Mar 13, 2010, 18:06:04
Loss of sync here as well once about four hours ago and one this morning
Title: Re: oppps
Post by: Rik on Mar 13, 2010, 18:18:15
I don't know, Bill, we all seem to be seeing something slightly different. I've alerted support. My WBC line seems to have become unusable.
Title: Re: oppps
Post by: Bill on Mar 13, 2010, 20:24:42
My PPP dropped just after 6 and is still down, this is from a neighbour's line.

Sync is OK, but IP returned is in the aforementioned 172 range.

Rebooting the router didn't help, nor did swapping the 3Com for the spare 2700.

I've left a message on the 0800 answering machine.

I'll come back when my PPP does!!!

Title: Re: oppps
Post by: Wingnutz on Mar 13, 2010, 20:29:17
Bill,

I'm down as well - have reported in the 'bad connection' thread.

Do you think it's connected ??

Title: Re: oppps
Post by: flinty on Mar 13, 2010, 21:12:22
Same problem for me. synch OK but no access to web. Been like it since early evening. Using 3G dongle at the moment.

Left my Netgear route off for 40 minutes earlier but came back just the same. On 01604 - Northampton number so not the Manchester problem

Steve
Title: Re: oppps
Post by: Steve on Mar 13, 2010, 21:24:01
I've had a look round but can't find any corresponding BT outages at the moment.All I can suggest is leaving a message for support.
Title: Re: oppps
Post by: Steve on Mar 13, 2010, 21:27:15
From Idnet Network status page.

2010-03-13 21:12: Some customers are unable to login. BT have identified a routing / authentication problem this evening. They are aware of the issue but have not yet identified the cause. (Copied here as well http://www.idnetters.co.uk/forums/index.php?topic=19272.msg460000#msg460000)
Title: Re: oppps
Post by: Bill on Mar 14, 2010, 08:57:11
Came back up here about half past midnight, Network status was updated a few minutes later.

Update: 2010-03-14 00:37: BT have fixed the routing issue and all customers are now authenticating correctly. The issue appears to have been caused by a failure on one of our Gigabit connections to BT. An engineer is on site testing the circuit now.
Title: Re: oppps
Post by: Niall on Mar 14, 2010, 09:17:07
I saw my line drop yesterday morning with similar things happening as mentioned above. I didn't do much online yesterday though so I don't know if there was much of a problem with it, although I saw my download profile drop a bit and upload increase after a reboot. According to my router it's been connected since then (just under 25 hours ago).
Title: Re: oppps
Post by: Sarah on Mar 14, 2010, 09:29:13
My connection dropped last night and again around an hour ago, intermittent but unable to load any web pages at all when it's down.

My TBB Quality monitor snapshot seems to reflect last night's drop (if that's a correct interpretation of this graph?) it has not updated quite far enough to see if it reflects a drop around 9.00am. this morning:


(http://www.thinkbroadband.com/ping/share-thumb/7d2d5183399ce1abc3d1779cf2e802ef-14-03-2010.png) (http://www.thinkbroadband.com/ping/share/7d2d5183399ce1abc3d1779cf2e802ef-14-03-2010.html)

edit:  no router reboots over this period.

2nd edit: I should explain that as I understand it, a Thinkbroadband quality monitor snapshot, posted here, will update until midnight and then stop.

3rd edit (needed to explain the graph as it refreshes): It is odd that my intermittent loss of connection around 9.00 a.m. today has not shown up on this graph, however due some continuing problems at this end I did reboot the router around 10.10 a.m. and this will show up as a red band on the graph.
Title: Re: oppps
Post by: Bill on Mar 14, 2010, 09:41:42
Yup, that's the correct interpretation.

Looks like mine (cba'd to link to it), though the timings of the brief drops are different.
Title: Re: oppps
Post by: Steve on Mar 14, 2010, 11:00:16
At around 9.00 am presumably you lost PPP and not sync.
Title: Re: oppps
Post by: Rik on Mar 14, 2010, 17:29:08
The problem is now marked as resolved.