Hope every one had a lovely Christmas.
Help! It said on IDNet web site that bandwidth used between Christmas and New Year will not be counted in download limits, but I have just recieved an email stating that I will be charged £31 for exceeding my limit between December 1 and December 27 - I only did one big download from boxing day - please tell me this is just the system 'churning' out notifications and that the problem will be rectified?
Tina
Hi Tina
The system couldn't be modified completely to take account of the free bandwidth, but that must have been one big download to generate the warning.
Quote from: Rik on Dec 29, 2009, 09:59:54
Hi Tina
The system couldn't be modified completely to take account of the free bandwidth, but that must have been one big download to generate the warning.
Hi Rik - yes it was - 21.GB (torrent). I have never done it before, but I happened upon a Norweigian web site that had a 7.5 hour documentary featuring a train journey between Bergen and Oslo and it had a link to download the file so I did. Sorry, have I committed a faux pas and taken too much advantage of the Christmas freebie?
I've had a warning too and have emailed IDNet to query it. Anyone else receiving same should really email IDNet just in case they do get charged I suppose.
Quote from: T_M_D on Dec 29, 2009, 10:24:56
Sorry, have I committed a faux pas and taken too much advantage of the Christmas freebie?
It's a freebie, Tina, but obviously IDNet will review how it's been used, and that will determine whether they repeat the exercise.
I've had one too, but the daily usage feed is listing the excess as free download, so I wont worry just yet. :fingers:
Thing is, they have said it was free and implied it was off meter for that period, and now they say different. As an average customer I can only ponder which of the two statements are to be taken seriously.
At first I felt it was a very sweet gesture, now I sense a sour taste. What else could happen? I dare not use what is left as they are closed and no definitive statement can be obtained.
It's turned out pretty shabby, and I hope they never repeat this or anything remotely like it.
I think you're being unfair, FE. If you look at the daily RSS feed, or your customer portal, then you will see the bandwidth is marked as free. In the time available, however, it was not possible to re-write the code which generates the warning emails.
Of course, if sufficient people set about downloading the entire web, the chances are that the experiment won't be repeated.
Quote from: Rik on Dec 29, 2009, 10:30:41
It's a freebie, Tina, but obviously IDNet will review how it's been used, and that will determine whether they repeat the exercise.
:sry: Won't do it again.
I doubt you're the heaviest downloader, Tina. :)
Quote from: FoxtrotEcho on Dec 29, 2009, 10:39:09
It's turned out pretty shabby, and I hope they never repeat this or anything remotely like it.
Crikey, what have I started! Steady on FE! It was a genuine freebie, I reacted too quickly to the email and should not have posted here. I regret doing it now as it wasn't meant to have a go at IDNet! Tina.
Quote from: Rik on Dec 29, 2009, 10:42:16
I think you're being unfair, FE. If you look at the daily RSS feed, or your customer portal, then you will see the bandwidth is marked as free. In the time available, however, it was not possible to re-write the code which generates the warning emails.
Of course, if sufficient people set about downloading the entire web, the chances are that the experiment won't be repeated.
If it was known that the code could not be corrected as you suggest, then it leaves the question as to why that was not conveyed in the original offer.
I'm less trying to be unfair and more trying to cope with having something "given" then taken back, then being bewildered by no chance of true clarification, all of which was entirely predictable given any kind of advance audit. I'd admit to confused.
Broadband really has now become yet another household utility, and this debacle has all the hallmarks to bear that out.
Sadly some will always really abuse a gift like this, not you Tina, but I fear IDnet will find some have really taken the mick so to speak.
Looking at my usage stats my downloads between the 26th-27th have been between 1-2Gb but the breakdown between peak and off-peak are all zero which I assume indicates they are free. Having been told that they are free, I've no doubts whatever that they will be.
It's been really nice not having to worry about a download allowance but I've not felt I've been excessive. Maybe I should make more use of the BBC iPlayer while I can though.
Quote from: FoxtrotEcho on Dec 29, 2009, 10:56:10
If it was known that the code could not be corrected as you suggest, then it leaves the question as to why that was not conveyed in the original offer.
I'm less trying to be unfair and more trying to cope with having something "given" then taken back, then being bewildered by no chance of true clarification, all of which was entirely predictable given any kind of advance audit. I'd admit to confused.
Broadband really has now become yet another household utility, and this debacle has all the hallmarks to bear that out.
I dont see the issue here, its been stated that it was free between certain dates, the portal shows this, and the emails are part of a system that could not be modified at the last minute, that's not a debacle, that's the nature of a last minute decision to give to its customers free broadband, and you have the choice choice to check your usage for yourself.
I have just checked my broadband usage under my login details on IDNet and indeed it is showing as free so my apologies again for jumping onto the forum with it. This is a very generous offer from IDNet - I bet no other provider on the planet has done it :)
Quote from: T_M_D on Dec 29, 2009, 11:01:48
I have just checked my broadband usage under my login details on IDNet and indeed it is showing as free so my apologies again for jumping onto the forum with it. This is a very generous offer from IDNet - I bet no other provider on the planet has done it :)
AAISP did ;D but we are amongst the very few as you say
Quote from: FoxtrotEcho on Dec 29, 2009, 10:56:10
If it was known that the code could not be corrected as you suggest, then it leaves the question as to why that was not conveyed in the original offer.
I'm less trying to be unfair and more trying to cope with having something "given" then taken back, then being bewildered by no chance of true clarification, all of which was entirely predictable given any kind of advance audit. I'd admit to confused.
Broadband really has now become yet another household utility, and this debacle has all the hallmarks to bear that out.
Frankly, I find your language unduly emotive. It's not a debacle, just check the RSS feed or your portal and see what is happening there. Nothing has been taken back, what was given is still being given. Perhaps it was an oversight not to mention that warning emails would still be sent, but that all it was, no malice there, none intended.
Just to clarify, I have confirmation from IDNet that my understanding is correct. Ignore warning emails and look at your portal or RSS feed. As long as that's marked free, and mine certainly is, then you don't have a problem.
Quote from: FoxtrotEcho on Dec 29, 2009, 10:56:10
this debacle has all the hallmarks to bear that out.
Chill FE! :)
Quote from: T_M_D on Dec 29, 2009, 10:49:39
Crikey, what have I started! Steady on FE! It was a genuine freebie, I reacted too quickly to the email and should not have posted here. I regret doing it now as it wasn't meant to have a go at IDNet! Tina.
You have not started anything, you're absolutely fine, you just read what we all read and took it on face value, like we all did I'd imagine.
As things stand there "may" be a catch, who could know otherwise?
It's good that you allowed something like this to come to the surface; there is no way things get fixed if they are not known to be broken. If you had not said anything I surely would have.
I simply watched some live podcast as decent quality video instead of just grabbing the audio a day later as I normally do. Last night I went to bed thinking how wonderful that all was and how I wished it could be like that all the time. This morning is a bit different. I wish I'd never watched it.
Just read my post at reply #17, FE.
There is no catch, there is no conspiracy, you are getting free bandwidth.
This is no the front page of the IDNet website.
QuoteFree bandwidth over Christmas
Date: 21 December 2009 | Author: IDNet
A little Christmas present for all our customers - bandwidth used between Christmas Day and New Year's Day, inclusive, will be completely free! Yes, we mean it, it will not be included in your monthly download allowance for that period. Enjoy!
Quote from: FoxtrotEcho on Dec 29, 2009, 11:05:20
You have not started anything, you're absolutely fine, you just read what we all read and took it on face value, like we all did I'd imagine.
As things stand there "may" be a catch, who could know otherwise?
It's good that you allowed something like this to come to the surface; there is no way things get fixed if they are not known to be broken. If you had not said anything I surely would have.
I simply watched some live podcast as decent quality video instead of just grabbing the audio a day later as I normally do. Last night I went to bed thinking how wonderful that all was and how I wished it could be like that all the time. This morning is a bit different. I wish I'd never watched it.
Ian, I do not share your views, I think you have totally over reacted to my post. IDNet are very good indeed - having come from O2 Access I can make a good comparison. I should have checked my usage on IDNet's web site and not posted it on here, but I didn't expect a response such as yours and I reacted too quickly to the email. Tina.
Thanks, Rik, couldn't have put it better myself, I can't see that there should any problem.
As said by Rik, my feed says FREE so it is, that simple ::)
Quote from: Gary on Dec 29, 2009, 11:02:38
AAISP did ;D but we are amongst the very few as you say
Yes indeed, Gary. I suspect it might not be repeated next year now though, or maybe it will, but with a limit on it - it probably is a bit too generous to give people carte blanche to download without limit. Tina.
The last word I have from IDnet on this is a note of their intention to charge. I accept others my be in better shape on that. Good for them, I'm not in that fortunate position of having official inside knowledge in front of me, I'm just an average customer.
During the course of a year, I check my stats more or less every day, I take great care to stay within the set limits, and in over 2 years have only ever once attracted a £6 excess use charge, and I now know what to allow for to make sure that can't happen again.
Pretty much every month I use less than I paid for. Some months I use exactly what I paid for. I even have to write to friends and ask that they don't send attachments in e-mail as I have this cap thing in place, they struggle with the concept, but mostly remember to exclude me from bulk mails they may want to share with a circle of mutual friends.
Until I got that "offer" from IDNet I was on target for this month as ever. I took it on face value, and now I am told of IDNet's intention to charge me. I have nothing official to say it's any other way. And I've just had some password trouble on this forum, first time that's ever happened <shrug>.
Sorry for being unhappy about all that, I gather it's not to some people's taste.
Have a happy new year anyway if you find you can.
Quote from: FoxtrotEcho on Dec 29, 2009, 11:37:18
The last word I have from IDnet on this is a note of their intention to charge. I accept others my be in better shape on that. Good for them, I'm not in that fortunate position of having official inside knowledge in front of me, I'm just an average customer.
During the course of a year, I check my stats more or less every day, I take great care to stay within the set limits, and in over 2 years have only ever once attracted a £6 excess use charge, and I now know what to allow for to make sure that can't happen again.
Pretty much every month I use less than I paid for. Some months I use exactly what I paid for. I even have to write to friends and ask that they don't send attachments in e-mail as I have this cap thing in place, they struggle with the concept, but mostly remember to exclude me from bulk mails they may want to share with a circle of mutual friends.
Until I got that "offer" from IDNet I was on target for this month as ever. I took it on face value, and now I am told of IDNet's intention to charge me. I have nothing official to say it's any other way. And I've just had some password trouble on this forum, first time that's ever happened <shrug>.
Sorry for being unhappy about all that, I gather it's not to some people's taste.
Have a happy new year anyway if you find you can.
Can you not reed your own portal? Or RSS feed and see the words FREE? Sorry for sounding blunt but read what it says on the site, read your feed and portal, its not a conspiracy its not anything you may be thinking, what you have used between the dates IDnet stated is free, that is that, it really is a s simple as looking at the information at hand. Also you only pay £1 per gig over, its hardly extortionate, but in this case its free, the email was sent out by a computer system, not programmed for the change, which was very last minute, so whats the issue :dunno:
Quote from: Gary on Dec 29, 2009, 11:41:32
Can you not reed your own portal? Or RSS feed and see the words FREE? Sorry for sounding blunt but read what it says on the site, read your feed and portal, its not a conspiracy its not anything you may be thinking, what you have used between the dates IDnet stated is free, that is that, it really is a s simple as looking at the information at hand. Also you only pay £1 per gig over, its hardly extortionate, but in this case its free, the email was sent out by a computer system, not programmed for the change, which was very last minute, so whats the issue :dunno:
All I get by reading my own portal is another contradictory version of how things are. At present free is ahead by one vote, two say free one says here's the bill you're getting.
If any of us says it's free right now, we are speculating. Fact.
Quote from: FoxtrotEcho on Dec 29, 2009, 11:49:48
If any of us says it's free right now, we are speculating. Fact.
No not fact, Idnet said free between the stated dates. FACT, I am not going to pursue this, its there in black and white, if you choose to ignore that, its up to you.
Quote from: FoxtrotEcho on Dec 29, 2009, 11:49:48
If any of us says it's free right now, we are speculating. Fact.
I'm not, I've spoken to IDNet.
Quote from: Rik on Dec 29, 2009, 11:55:04
I'm not, I've spoken to IDNet.
I'm with him :iagree: ;D because Rik, would not lie about that. And also because he shares his DR fetish with the forum
Quote from: FoxtrotEcho on Dec 29, 2009, 11:37:18
The last word I have from IDnet on this is a note of their intention to charge. I accept others my be in better shape on that. Good for them, I'm not in that fortunate position of having official inside knowledge in front of me, I'm just an average customer.
During the course of a year, I check my stats more or less every day, I take great care to stay within the set limits, and in over 2 years have only ever once attracted a £6 excess use charge, and I now know what to allow for to make sure that can't happen again.
Pretty much every month I use less than I paid for. Some months I use exactly what I paid for. I even have to write to friends and ask that they don't send attachments in e-mail as I have this cap thing in place, they struggle with the concept, but mostly remember to exclude me from bulk mails they may want to share with a circle of mutual friends.
Until I got that "offer" from IDNet I was on target for this month as ever. I took it on face value, and now I am told of IDNet's intention to charge me. I have nothing official to say it's any other way. And I've just had some password trouble on this forum, first time that's ever happened <shrug>.
Sorry for being unhappy about all that, I gather it's not to some people's taste.
Have a happy new year anyway if you find you can.
Ian, if you go to IDNet web page and log in with your customer details of username and password (emailed to you by IDNet when you joined) you will be able to see that your usage between Christmas and New Year is flagged up as being 'Free'. IDNet is NOT going to charge you! If you don't like your monthly download limit you can always upgrade it to a higher limit, obviously it will cost you more and that is as it should be given the nature of broadband. Tina.
Miriam has advised;
Quote:
Hi Rick,
Apologies for any confusion caused, i can confirm this was an automatic
system generated email and should be discarded, bandwidth used between
25th December and 1st January are indeed free.
Kind regards,
Miriam
IDNet Support
Unquote.
Time to close this thread methinks
I agree, Rick. That's two confirmations from IDNet, and it's sad that some people are seeing a generous gesture in the light in which they are.
Quote from: Gary on Dec 29, 2009, 11:57:02
I'm with him :iagree: ;D because Rik, would not lie about that. And also because he shares his DR fetish with the forum
What's Rik's 'DR fetish'?
Donald Russell, the online butcher (not to mention the poultry and fish), Tina. I'm a big fan of theirs. :)
Quote from: T_M_D on Dec 29, 2009, 12:02:22
What's Rik's 'DR fetish'?
Ahh its meat based, that sounds bad.... but have a look in the pantry section ;D
What he said ;D
We hadn't noticed, honest.
Quote from: Rik on Dec 29, 2009, 12:03:20
Donald Russell, the online butcher (not to mention the poultry and fish), Tina. I'm a big fan of theirs. :)
;D
Quote from: Rik on Dec 29, 2009, 12:03:20
Donald Russell, the online butcher (not to mention the poultry and fish), Tina. I'm a big fan of theirs. :)
Ah. Oh yes, I remember you mentioning DR on this forum. I must try them out myself some time :)
PS - really, really sorry for posting about the freebie, I wasn't ever suggesting anything untoward by IDNet, I was just querying the email, but I should have checked my account online. I feel pretty bad about it. It is a very generous offering by IDNet. Tina.
Quote from: Rik on Dec 29, 2009, 12:07:09
Perhaps IDNet could offer its customers a free DR gift voucher next Christmas? ;D
Don't feel bad, Tina, you asked a valid question. :)
DR is worth the extra cost, the meat is wonderful, as are most things. Just avoid their 'ready meals' which are generally a bit bland. Do try their chickens if you like chicken, it's like chickens used to be when I was a kid, a real treat. Shame they don't do turkey yet. :)
I'm going to leave it alone, I'm only a couple of Gb over as things stand, and I want it to stay that way. I can't behave responsibly AND continue to use the "freebie". I've footed the bill for far too many "administrative errors" belonging to other people down the years.
I'd like to think you will all be proven to be correct. I'd really like to be wrong about it when all is said and done. It is all most unfortunate.
A last thought to ponder - if any other household utility said "it's off the meter over Christmas", would you take it on face value, or question it? I do mean ponder too, I can't see any point discussing this one further.
If you won't take my word for it, and you won't take Rick's, both of us having checked with IDNet, if you've looked at the RSS feed or your account portal, and seen the free but don't accept it, I really don't know what else to suggest. You could try emailing support yourself if you won't believe us.
Quote from: Rik on Dec 29, 2009, 12:16:21
Don't feel bad, Tina, you asked a valid question. :)
DR is worth the extra cost, the meat is wonderful, as are most things. Just avoid their 'ready meals' which are generally a bit bland. Do try their chickens if you like chicken, it's like chickens used to be when I was a kid, a real treat. Shame they don't do turkey yet. :)
Thanks Rik. Ah, I know exactly what you mean about how delicious chicken was as kids. Golden brown crispy skin and plump, juicy breast. Not the flabby and hardly-any meat on the breast fare that today's offerings have.
Quote from: FoxtrotEcho on Dec 29, 2009, 12:18:06
I'm going to leave it alone, I'm only a couple of Gb over as things stand, and I want it to stay that way. I can't behave responsibly AND continue to use the "freebie". I've footed the bill for far too many "administrative errors" belonging to other people down the years.
I'd like to think you will all be proven to be correct. I'd really like to be wrong about it when all is said and done. It is all most unfortunate.
A last thought to ponder - if any other household utility said "it's off the meter over Christmas", would you take it on face value, or question it? I do mean ponder too, I can't see any point discussing this one further.
AAISP did FE and they meant it as did Idnet. Something for you to ponder, you have to remember these are small companies not massive providers like O2 and TT, so when they say they are giving you something free, they do mean it as their reputation is on the line, they cannot act irresponsibly like bigger companies and absorb the backlash.
Happy new year. :)
Quote from: T_M_D on Dec 29, 2009, 12:23:21
Thanks Rik. Ah, I know exactly what you mean about how delicious chicken was as kids. Golden brown crispy skin and plump, juicy breast. Not the flabby and hardly-any meat on the breast fare that today's offerings have.
Exactly, theirs is full of flavour and well worth the eat - it's satisfying (and has no added water, salt etc!). Now, about the beef... ;D
Quote from: Rik on Dec 29, 2009, 12:26:11
Exactly, theirs is full of flavour and well worth the eat - it's satisfying (and has no added water, salt etc!). Now, about the beef... ;D
My mouth is watering.... :hungry: :eat:
Quote from: Rik on Dec 29, 2009, 12:22:28
If you won't take my word for it, and you won't take Rick's, both of us having checked with IDNet, if you've looked at the RSS feed or your account portal, and seen the free but don't accept it, I really don't know what else to suggest. You could try emailing support yourself if you won't believe us.
No, no, I think yo are missing the point, you have it writing I don't, and there lays the difference.
I could quote all you have said here today and IDNet could simply say "heresay" and that would be unarguably the case, sadly.
I guess it is about trust, and I am in no position to trust as things stand, and especially given what I have in writing so far.
For the record, the portal has from time to time given misleading information too, and I have screen grabs to demonstrate that.
Quote from: Rik on Dec 29, 2009, 12:26:11
Exactly, theirs is full of flavour and well worth the eat - it's satisfying (and has no added water, salt etc!). Now, about the beef... ;D
Justina got a free range Organic Chicken for Christmas dinner, from a local farm, that was truly amazing, it was delicious and almost melted in your mouth, more expensive, but so worth it :)
Quote from: FoxtrotEcho on Dec 29, 2009, 12:31:51
No, no, I think yo are missing the point, you have it writing I don't, and there lays the difference.
I could quote all you have said here today and IDNet could simply say "heresay" and that would be unarguably the case, sadly.
I guess it is about trust, and I am in no position to trust as things stand, and especially given what I have in writing so far.
For the record, the portal has from time to time given misleading information too, and I have screen grabs to demonstrate that.
IDNet do not operate like that! I think we are all :wall: in this matter where you are concerned Ian.
Quote from: FoxtrotEcho on Dec 29, 2009, 12:31:51
No, no, I think yo are missing the point, you have it writing I don't, and there lays the difference.
I could quote all you have said here today and IDNet could simply say "heresay" and that would be unarguably the case, sadly.
I guess it is about trust, and I am in no position to trust as things stand, and especially given what I have in writing so far.
For the record, the portal has from time to time given misleading information too, and I have screen grabs to demonstrate that.
I have it in writing because I took the trouble, on our members' behalf, to contact IDNet and get clarification. As I've said,
you too can contact support and get it in writing yourself.
If you don't trust IDNet, then perhaps you would be better off with another ISP. Personally, I've been with the company for more than three years and have never found cause to doubt them. YMMV, but I've not seen a post in the time I've been in this forum which doubted the honesty of the company.
Quote from: Rik on Dec 29, 2009, 12:37:06
I have it in writing because I took the trouble, on our members' behalf, to contact IDNet and get clarification. As I've said, you too can contact support and get it in writing yourself.
If you don't trust IDNet, then perhaps you would be better off with another ISP. Personally, I've been with the company for more than three years and have never found cause to doubt them. YMMV, but I've not seen a post in the time I've been in this forum which doubted the honesty of the company.
I'm simply not in a position to trust the situation as it stands, let's not over dramatise this thing. I doubt in the main that I would be "better off" with another ISP. The best one could hope for with that sort of action, would be that things would be different.
You are correct, I could write to them, but they are supposed to be having a well earned holiday break. No point even thinking of messing that up for them.
So, you won't trust me, you won't trust Rick, you won't trust the company, but you can't be bothered to ask them? They are on a rota to handle calls/emails throughout the Xmas/New Year period, and you'll get a reply within a few hours at most. There's nothing else I can say.
Personally, I feel that they'd be more concerned about their honesty being challenged than they would about sending you an email to reassure you.
Quote from: FoxtrotEcho on Dec 29, 2009, 12:45:45
I'm simply not in a position to trust the situation as it stands, let's not over dramatise this thing. I doubt in the main that I would be "better off" with another ISP. The best one could hope for with that sort of action, would be that things would be different.
You are correct, I could write to them, but they are supposed to be having a well earned holiday break. No point even thinking of messing that up for them.
Just email them, its not rocket science, as others have said Idnet do not operate like you belive, but you really do seem to want to see a conspiracy here when there is none, and that email would put your mind to rest.
Hi All,
I can confirm this was an automatic system generated email and should be discarded, bandwidth used between 25th December and 1st January are indeed free. We sincerely apologise for any confusion caused.
Regards,
Miriam
IDNet Support
FoxtrotEcho stop being paranoid and enjoy the FREE bandwidth. Check your newsletter, check the website.
During the time period 1 December 2009 to 28 December 2009 your bandwidth use was:
25.66 GB Download - (Peak: 23.49 GB | Off-Peak: 2.17 GB)
1.73 GB Upload - (Peak: 1.57 GB | Off-Peak: 0.16 GB)
3.88 GB Free Christmas Downloads
Quote from: miriam_idnet on Dec 29, 2009, 12:53:18
Hi All,
I can confirm this was an automatic system generated email and should be discarded, bandwidth used between 25th December and 1st January are indeed free. We sincerely apologise for any confusion caused.
Regards,
Miriam
IDNet Support
Thanks, Miriam. :thumb:
Quote from: miriam_idnet on Dec 29, 2009, 12:53:18
Hi All,
I can confirm this was an automatic system generated email and should be discarded, bandwidth used between 25th December and 1st January are indeed free. We sincerely apologise for any confusion caused.
Regards,
Miriam
IDNet Support
:thumb:
"between 25th December and 1st January are indeed free".
Now I'm confused, I thought it was just the 25th December and Ist January - 2 days
Quote from: miriam_idnet on Dec 29, 2009, 12:53:18
Hi All,
I can confirm this was an automatic system generated email and should be discarded, bandwidth used between 25th December and 1st January are indeed free. We sincerely apologise for any confusion caused.
Regards,
Miriam
IDNet Support
Thank you very much indeed Miriam, my wish would have been that you would have a quiet time of it today (on rota or otherwise), and I would not have wanted to disturb that peace for the world. I'm sorry that did not turn out that way. I'm also sorry for being confused by the apparently spurious way in which it was handled. Have a happy and peaceful new year!
Despite others claiming it so, I have NEVER for one moment doubted IDNets honesty.
Quote from: Rik on Dec 29, 2009, 12:50:46
So, you won't trust me, you won't trust Rick, you won't trust the company, but you can't be bothered to ask them? They are on a rota to handle calls/emails throughout the Xmas/New Year period, and you'll get a reply within a few hours at most. There's nothing else I can say.
Personally, I feel that they'd be more concerned about their honesty being challenged than they would about sending you an email to reassure you.
I said why I think things are different for a few others. I've only ever claimed to be confused by the company. I've mentioned I feel they deserve to have their break honoured. I've never claimed to doubt their honesty.
Why did you attempt to assert all that in the above post?
Quote from: J!ll on Dec 29, 2009, 12:58:31
"between 25th December and 1st January are indeed free".
Now I'm confused, I thought it was just the 25th December and Ist January - 2 days
No, that's just the cheap rate phone calls, Jill.
Quote from: FoxtrotEcho on Dec 29, 2009, 13:03:03
Thank you very much indeed Miriam, my wish would have been that you would have a quiet time of it today (on rota or otherwise), and I would not have wanted to disturb that peace for the world. I'm sorry that did not turn out that way. I'm also sorry for being confused by the apparently spurious way in which it was handled. Have a happy and peaceful new year!
Despite others claiming it so, I have NEVER for one moment doubted IDNets honesty.
It was not handled in a spurious way, Idnets honesty was being questioned and you got your answer and you were doubting their honesty I would say, remember this "A last thought to ponder - if any other household utility said "it's off the meter over Christmas", would you take it on face value, or question it?" if that's not questioning the honesty of a company or its integrity I do not know what is, but you have your answer now, the one you did not believe, and now you want to turn the tables and appear to blame everyone else because you have been proven wrong with a
FACT, incredible :shake:
Quote from: FoxtrotEcho on Dec 29, 2009, 13:09:47
I said why I think things are different for a few others. I've only ever claimed to be confused by the company. I've mentioned I feel they deserve to have their break honoured. I've never claimed to doubt their honesty.
Why did you attempt to assert all that in the above post?
Because you indicated you didn't trust IDNet.
Quote from: FoxtrotEcho on Dec 29, 2009, 12:31:51
No, no, I think yo are missing the point, you have it writing I don't, and there lays the difference.
I could quote all you have said here today and IDNet could simply say "heresay" and that would be unarguably the case, sadly.
I guess it is about trust, and I am in no position to trust as things stand, and especially given what I have in writing so far.
For the record, the portal has from time to time given misleading information too, and I have screen grabs to demonstrate that.
Quote from: FoxtrotEcho on Dec 29, 2009, 11:37:18
The last word I have from IDnet on this is a note of their intention to charge. I accept others my be in better shape on that. Good for them, I'm not in that fortunate position of having official inside knowledge in front of me, I'm just an average customer.
During the course of a year, I check my stats more or less every day, I take great care to stay within the set limits, and in over 2 years have only ever once attracted a £6 excess use charge, and I now know what to allow for to make sure that can't happen again.
Pretty much every month I use less than I paid for. Some months I use exactly what I paid for. I even have to write to friends and ask that they don't send attachments in e-mail as I have this cap thing in place, they struggle with the concept, but mostly remember to exclude me from bulk mails they may want to share with a circle of mutual friends.
Until I got that "offer" from IDNet I was on target for this month as ever. I took it on face value, and now I am told of IDNet's intention to charge me. I have nothing official to say it's any other way. And I've just had some password trouble on this forum, first time that's ever happened <shrug>.
Sorry for being unhappy about all that, I gather it's not to some people's taste.
Have a happy new year anyway if you find you can.
Quote from: Gary on Dec 29, 2009, 13:11:55
It was not handled in a spurious way, Idnets honesty was being questioned and you got your answer and you were doubting their honesty I would say, remember this "A last thought to ponder - if any other household utility said "it's off the meter over Christmas", would you take it on face value, or question it?" if that's not questioning the honesty of a company or its integrity I do not know what is, but you have your answer now, the one you did not believe, and now you want to turn the tables and appear to blame everyone else because you have been proven wrong with a FACT, incredible :shake:
And the motive for what you suggest I want would be what?
Quite, there could be no motive that would support what you suggest.
Quote from: FoxtrotEcho on Dec 29, 2009, 13:16:08
And the motive for what you suggest I want would be what?
Quite, there could be no motive that would support what you suggest.
FE/Ian, please would you quit with all this now. You have had plenty to say and you are now happy that you know your usage over Christmas is free, so how about you now go and find something better to do with your time than continue to wind things up for no reason...
Quote from: Rik on Dec 29, 2009, 13:14:40
Because you indicated you didn't trust IDNet.
Ah, right I see the ambiguity I created and I apologise for not seeing it when I originally posted,
I meant that I was in no position to trust either of the two versions I was presented with. I had no means to allot one of them more credibility than the other.
I'm sorry I missed that other possible interpretation. Mea Culpa on that.
That's OK, all's well and all that. :)
Quote from: FoxtrotEcho on Dec 29, 2009, 13:16:08
And the motive for what you suggest I want would be what?
Quite, there could be no motive that would support what you suggest.
How did you get to the answer without a reply to say what the motive was? I am not getting involved with this anymore, your motives seem obvious to all who joined this thread, and as of this moment, and please excuse me for saying this, I am not here to feed mythical creatures that live under bridges. Over and out.
Quote from: Rik on Dec 29, 2009, 13:21:50
That's OK, all's well and all that. :)
Yes, agreed, I'm glad it's all clarified now, and at least no one mentioned Hitler, so I think we'll survive to serve another day! <VBG>
Quote from: Rik on Dec 29, 2009, 13:10:14
No, that's just the cheap rate phone calls, Jill.
;D :blush: There I was making sure I stopped with the d/loading etc. by midnight :whistle:
Post Deleted
I am saddened that this thread has progressed the way it has.
IMHO it can only have one effect on our ISP.
No further comments from me.
Quote from: Rik on Dec 29, 2009, 13:10:14
No, that's just the cheap rate phone calls, Jill.
BT cheap rate (actually, "Evening and Weekends" rate) only applies on 6pm-
6am, and on Saturdays and Sundays. There is no exception for any public holidays. Back in the GPO days, it was common for cheap rate to apply from Christmas to New Year.
It was, which is why IDNet decided to implement it for the two days. ;)
Just another view re 'free' bandwidth, I have just jogged along with my NORMAL usage and have found that the service has been the slowest I have had. I do hope that it is not the 'freeloaders' taking away my simple enjoyment of the IDNet service? :dunno:
Some people have reported slowdowns, Q, while others have reported record speeds. I think we may be seeing exchange congestion with people at home for the week.
OK Rik, but I haven't experienced this much of a slowdown before. Odd that it is whilst the 'freebie' was in operation? :dunno: 20+ GB downloads must have an effect >:(
Email support, they can take a look, Q. My own speeds have been rock steady, though.
Thanks Rik,
I suspect that things will settle down after the 'freebie' period expires :dunno: As I said, 20GB+ downloads must throw a spanner in the works, seems like being back to Sky Connect days :eek4: :eek4: :eek4:
If it doesn't, let IDNet know. For that matter, if it does let them know, as I'm sure they would welcome feedback on this experiment.
Quote from: Rik on Dec 29, 2009, 18:04:43
If it doesn't, let IDNet know. For that matter, if it does let them know, as I'm sure they would welcome feedback on this experiment.
I would assume they will monitor this thread with great interest Rik. ;)
I've been hammering iPlayer but only after midnight and I've also been on my PC for most of the time since the free bandwidth started. I can honestly say I've not seen any slowdown at all. Web pages resolve at their usual speed, file downloads have been coming down at full tilt, pings are low and I've seen no caching on iPlayer.
Considering the time of year and the free usage, I have to say I'm very happy with iDNet's generous offer and their capacity to implement it :thumb:
Quote from: quandam on Dec 29, 2009, 18:13:19
I would assume they will monitor this thread with great interest Rik. ;)
They are...
I've just checked my bandwidth and am sitting at 34.87 but can't tell if I was over before christmas or after. I suppose I'll find out when my bill arrives. :o
Go into your customer account portal, Lona, and you can see a daily breakdown.
I can see daily breakdown and monthly breakdown but no actual dates. I must be in the wrong bit. I'm in bandwidth usage.
You want the daily breakdown tab, it should show dates on the left.
It did Rik, but not for December.
Of course, the other thing you can do is subtract the free Xmas figure from the total, on the Current Usage tab.
Here's mine:
[attachment deleted by admin]
Here's mine. Can't make head nor tail of it. You can tell me if I'm over. Do I need to add all those days up mentally.? ;D
[attachment deleted by admin]
The dates are on the left there in the day column. Just tot up 1-24 and you'll have your answer.
Quote from: Rik on Dec 29, 2009, 18:48:02
The dates are on the left there in the day column. Just tot up 1-24 and you'll have your answer.
Can't be *rsed. Easier to just pay if I'm over. ;D
I think you have used 28.2Gb Lona up to the 25th
I had one too, and I thought I'd have used a hell of a lot more as I've hammered iplayer in the last few days (and am doing as I speak ;D) but mine said I'd only gone over by 430mb. That'll be from the games I started downloading the day before the free bandwidth (from the Steam sale, I hasten to add!). I think I can stretch to a quid though ;D
Quote from: Glenn on Dec 29, 2009, 18:49:06
I think you have used 28.2Gb Lona up to the 25th
That's good Glenn so I just made it in time.(http://img11.imageshack.us/img11/663/thank4mh.gif)
I'm well within my 30GB monthly, I used 19.67GB
Quote from: Gary on Dec 30, 2009, 07:11:07
I'm well within my 30GB monthly, I used 19.67GB
We've only managed 18.52gb out of 30gb, Gary. How sad are we? ;D
If you spend your time eating and drinking, Ted, not sad at all. ;D
Quote from: Rik on Dec 30, 2009, 13:18:58
If you spend your time eating and drinking
Guilty!
Me too. ;)
Quote from: Rik on Dec 29, 2009, 17:54:36
Some people have reported slowdowns, Q, while others have reported record speeds. I think we may be seeing exchange congestion with people at home for the week.
I've been in work, so it can do what it wants during the day :D It's been as fast as ever if not a little better than that, for the last few days for me. Although I've mainly been streaming from iplayer rather than actually downloading anything but I was getting 600KB/s+ through Steam the other day.
For what its worth, I have used my usual 3Gb and have noticed a definite slow down over the 'freebie' period. It could be put down to many things but I am convinced that my meagre usage has been seriously affected by the permitted and condoned 'greed' of many. As stated before, this brings back dire memories of the Sky Connect 'service' due to GB hungry customers. I suggest that this 'freebie' should not be repeated without some serious thought on the overall effect. :(
Reports of 30Gb plus downloads MUST have an affect on the whole service.
I must admit I've noticed that as well Q, especially afternoons and early evening. :-\
My speeds have been a little lower too, however my son lives 100 metres away and uses a different ISP.
We are very competitive about what SNR, sync rates and download speeds we each achieve and the truth is that we are both seeing lower download speeds than usual from our newsgroup server.
In our case we know the reduction is due to BT exchange congestion and not our ISP's infrastructures, the d/l rates change at the same moment for both of us..
Quote from: quandam on Dec 31, 2009, 19:17:22
For what its worth, I have used my usual 3Gb and have noticed a definite slow down over the 'freebie' period. It could be put down to many things but I am convinced that my meagre usage has been seriously affected by the permitted and condoned 'greed' of many. As stated before, this brings back dire memories of the Sky Connect 'service' due to GB hungry customers. I suggest that this 'freebie' should not be repeated without some serious thought on the overall effect. :(
Reports of 30Gb plus downloads MUST have an affect on the whole service.
I think you are way out of order there, many are on holliday and probably on the web and not all are IDnet users, slowdown over the entire network is inevitable. Thowing back Idnets generous allowance in its face helps no one.
I would have thought there would be plenty of capacity within idnet due to the lack of business users during this period.I think Alan's post is correct in stating that the congestion is entirely due to BT and excuse my paranoia, from my own experience I think adslmax users are now seeing a second rate service probably at the expense of adsl2+
Is the 1st of January free bandwidth too? Still got one more game to download on Steam and wondered if it was free so I can take advantage of it now instead of later.
I've not done any speed tests but I think my speeds have actually improved during the free period.
Possibly people are downloading much more than they would otherwise do whilst there is no penalty and if it were free all the time then there would not be the same incentive to take advantage of it whilst you can.
I have to admit to downloading more than usual but over the free period I've only downloaded 7.42Gb and only 12.1Gb for the month.
Presumably Idnet have been able to offer a free period due to less traffic from business users over the holiday period and I for one would like to thank Idnet again for this very generous offer and would welcome a repeat if or when it's appropriate.
Quote from: quandam on Dec 31, 2009, 19:17:22
For what its worth, I have used my usual 3Gb and have noticed a definite slow down over the 'freebie' period. It could be put down to many things but I am convinced that my meagre usage has been seriously affected by the permitted and condoned 'greed' of many. As stated before, this brings back dire memories of the Sky Connect 'service' due to GB hungry customers. I suggest that this 'freebie' should not be repeated without some serious thought on the overall effect. :(
Reports of 30Gb plus downloads MUST have an affect on the whole service.
I have to agree with others here Q, with business offline there was plenty of spare bandwidth, and some people have a 30gb allowance anyway, so are you saying those people are always slowing down Idnet? It was a generous offer from IDnet and one I appreciated, statements like yours just smack of sour grapes. I had one night where things were slow, the rest was fine, tbh its the holidays and with so many online, Idnet faired very well. But I do think people like myself on Adsl Max with no WBC even on the horizon are getting the less pleasant end of the stick here. Oh well it works thats good enough for now, but if and its a big if, LLU comes to my Exchange via O2/Be I'm off, I am not staying in the dark ages with slow speeds and low allowances at this price, and that's not Idnets fault at all.
Quote from: john on Jan 01, 2010, 04:14:18
I've not done any speed tests but I think my speeds have actually improved during the free period.
Possibly people are downloading much more than they would otherwise do whilst there is no penalty and if it were free all the time then there would not be the same incentive to take advantage of it whilst you can.
I have to admit to downloading more than usual but over the free period I've only downloaded 7.42Gb and only 12.1Gb for the month.
Presumably Idnet have been able to offer a free period due to less traffic from business users over the holiday period and I for one would like to thank Idnet again for this very generous offer and would welcome a repeat if or when it's appropriate.
:iagree: :ny3:
Quote from: stevethegas on Jan 01, 2010, 00:01:46
I would have thought there would be plenty of capacity within idnet due to the lack of business users during this period.I think Alan's post is correct in stating that the congestion is entirely due to BT and excuse my paranoia, from my own experience I think adslmax users are now seeing a second rate service probably at the expense of adsl2+
I agree, Steve, I've been suffering from low speeds at certain times of the day for a couple of months and I know my exchange has congested VPs. although this has been more noticeable over Christmas presumably due to increased usaged by all ISPs. In my case the slow downs seem to happen after midday until around 8:30 in the evening, no problem at all during the mornings I've just done a speed test with this result which couldn't really be improved on.
(http://www.speedtest.net/result/668577743.png) (http://www.speedtest.net)
Same here, Ray, my speeds have been consistently 'full on' for my line, except for a brief spell yesterday evening when there was a BT fault.
Or sort of school or public holiday always means exchange congestion is much more likely.
We always get it more during the 6 summer weeks simply because BT can't be bothered to invest in an old technology.
Has our free bandwidth ended or does it include 1st Jan?
It ends at midnight tonight, Lona.