Hi
Is anyone else experiencing a very slow connection this evening, it's taking me ages just to load simple pages (such as BBC News).
Quote from: net91 on Dec 15, 2009, 18:16:59
Is anyone else experiencing a very slow connection this evening, it's taking me ages just to load simple pages (such as BBC News).
No problem here.
I'm at work, but have you tried resync'ing the router?
About 0.5 seconds to load the BBC news site here.
It's around 15 to 20 seconds here. I'm just wondering wether some sort of problem with my router (which is temperamental with other things such as wireless) could cause this issue.
It could, can you post your line stats and also do a ping to www.idnet.net? Alternatively, it could be exchange congestion.
Quote from: Rik on Dec 15, 2009, 18:52:34
It could, can you post your line stats and also do a ping to www.idnet.net? Alternatively, it could be exchange congestion.
Someone who lives a couple of miles away (in rural Lincolnshire), a fellow Idnet customer, is also having this problem so I assume that indicates congestion or some sort of local issue. But I will try what you suggest as well, if it was a DNS problem am I right in thinking it would affect you and all other idnet users?
It would. There may be a BT fault affecting the area, but unfortunately I don't have access to that information and support is now closed for the night, so I can't ask.
I've attached the stats to this post.
[attachment deleted by admin]
That stats are fine (to die for if you have a line like mine!), so it's a network issue, probably BT. Can you run a BT speed test?
yeah, running now
Post the results when it's finished, will you?
my pings seem a little jumpy but browsing seems to sluggish at times.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Colin>ping idnet.net
Pinging idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=48ms TTL=59
Reply from 212.69.36.10: bytes=32 time=79ms TTL=59
Reply from 212.69.36.10: bytes=32 time=77ms TTL=59
Reply from 212.69.36.10: bytes=32 time=45ms TTL=59
Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 45ms, Maximum = 79ms, Average = 62ms
C:\Users\Colin>$
Off topic
Would that line benefit from interleaving being turned off
Difficult to say without seeing you downstream sync speed, attenuation and noise margin, Colin, plus the error count (and over what period).
I've suffered slow speeds over the weekend Sat & Sunday (about 1 Kbps) but gradualy i'm back up to my usual 3.7 Kbps now. :dunno:
I'm just installing Java to run the test.
May seem a silly question but is it the test at http://www.speedtester.bt.com/
yup thats the one
Be prepared to be patient...
I'll alert support to a possible issue, in case there's any information available.
I've run test1, although when I entered the bt test username in the router for test 2 it failed to connect. There seems to be an issue on test 1 results which I've attached to this post.
[attachment deleted by admin]
I'm trying to run the second test but keep being unable to connect with the bt test username, and if i try with the normal username in it can't find the server for the second test.
Still no luck with the 2nd test. I'm going to give tech support a call tomorrow.
Hopefully, they will be able to locate the problem.
Hi there. I'm also experiencing incredibly slow page loading times this evening, and I'm also in Lincolnshire.
Quote from: klipp on Dec 15, 2009, 20:59:30
Hi there. I'm also experiencing incredibly slow page loading times this evening, and I'm also in Lincolnshire.
We're beginning to see a pattern here. Have you done a bt speed test?
I can't even access the bt speed test site at the moment, or indeed most sites. Luckily I can access this forum though after a lot of waiting!!
Except I'm in Lincolnshire and this is the first night I've had decent speeds since last Wednesday. I too have down in the 0.5-1kb's with a 7150 profile .Idnet have confirmed to me that BT have said that my local exchange is congested. They have raised a fault to see if I can be shifted to another VP which may do the trick but as usual with Sod's law tonight its fine.
Now you know where your extra speed came from, Steve. ;)
There was an outage affecting the following dialling codes: 01643 01984 01778. No reports from BT, though, of any degradation of service, so could those affected please let support have all the information you can.
I'm not in any of those dialling code areas.
This morning my router says my connections speeds are;
DownStream Connection Speed 7616 kbps
UpStream Connection Speed 448 kbps
And I've attached my stats and the results from a BT speed test I ran this morning; although I still can't run the second part of the test.
(And I also run a virus scan on all machines that use my connection, just to rule that out.)
I'm just about to give IDNet a call.
[attachment deleted by admin]
I'm on the line as I type. :)
Shortly after my previous post I lost my connection entirely. According to my router log I was able to reconnect at 5:00 AM. Things seem to be back to normal now.
Quote from: Rik on Dec 16, 2009, 08:38:54
I'm on the line as I type. :)
I'll wait and see if they tell you about any faults they know of before I phone.
There was a MUX failure in the Peterborough area, which was cleared at 5am. Given Klipp's post, our best theory is that BT re-routed traffic, causing a slow down for everyone. If you speeds remain slow, though, that's not the answer, so get three BT tests and let IDNet have them. You have been connected by IPStream Connect since early November, so it's not yesterday's switching off of the first central.
After calling IDNet I've emailed them a copy of the results of the first part of the BT speed test; although I still can't get the second part to run, I keep getting 'page cannot be displayed messages. The first part of the test says I have download speed of 384Kpbs, which seems rather slow. Generally it's still taking quite a long time for sites to load, and streaming videos from Youtube etc. still requires a lot of pauses for buffering. If I try to use BBC iPlayer I'm getting an error message saying I've got insufficient bandwidth, and when I go to their diagnostics page their speed tester reports I have a download speed of 409kpbs.
Other people in my area were saying they were experiencing slow speeds last night and the problem at Peterborough would seem to explain it, although it's weird I'm still getting speeds reported as being so low.
I don't think it's the Peterborough issue if you're still being affected. iDNet will talk to BT, using the information you have provided them, to try and pinpoint the cause.
I'm just wondering whether it could be my router, a Netgear DG834G (v5), at fault.
The router can be a little temperamental with laptops (Vista) that connect wirelessly, with them intermittently displaying a 'limited or no network connectivity' message which is resolved by rebooting the router. Earlier posts (http://www.idnetters.co.uk/forums/index.php?topic=15687.msg370984) on the forum suggested that there was a general 'weakness' in this router that was causing the problems.
While this problem may not be connected I'm just wondering whether this could be another fault in the router.
We've seen quite a few issues with v5 Netgears which have been solved by switching to a v4 model.
The v5 is currently my only router (brought to replace one that died). With the intermittent wireless trouble, and the usefulness of having a spare to test when problems such as this occur I wondering whether it may be worth getting another router.
I always have at least two. If you ask support, they may be able to lend you one to test...
Silly question, but when I phoned support they just said they'd look at the BT speed test results I emailed them and perform a line test, will they email me back or do I need to call them again later?
They'll get back to you.
I've actually managed to get my old router, a D-Link, connected and working.
As a very unscientific test I tried to used iPlayer again and got the same error message, although their speed test put me at 747 Kbps this time. Also sites still generally seemed slow to load, so I guess that rules out the router being the cause.
It seems to.
Quote from: Rik on Dec 16, 2009, 10:01:08
We've seen quite a few issues with v5 Netgears which have been solved by switching to a v4 model.
After my v4 Netgear was replaced under warranty by Netgear for a replacement v4 (which looked brand new), this is now giving me problems once again. Every other day for the last 8 days (regular as clockwork), I loose my entire network and internet, but after I turn it off for a couple of minutes and turn back on again, it is fine. This has happened 4 times now over the 8 day period, so I have bought a new Netgear DGND3300 and it seems fine so far, but if I get the same problem again at least I can eliminate it as a router problem. If it remains Ok then yet another call to Netgear to sort out my v4, before I chuck it in the bin.
Colin
Quote from: wecpcs on Dec 16, 2009, 11:25:58
After my v4 Netgear was replaced under warranty by Netgear for a replacement v4 (which looked brand new), this is now giving me problems once again. Every other day for the last 8 days (regular as clockwork), I loose my entire network and internet, but after I turn it off for a couple of minutes and turn back on again, it is fine. This has happened 4 times now over the 8 day period, so I have bought a new Netgear DGND3300 and it seems fine so far, but if I get the same problem again at least I can eliminate it as a router problem. If it remains Ok then yet another call to Netgear to sort out my v4, before I chuck it in the bin.
Colin
Never had any issues with the v4, saying that i was ok with the DG834N but I am using the DGND3300 for its 5GHz dual band wifi , its been running a few weeks, firmware is a bit buggy but it is first release but the router performs very well, toy do need to use he stand though otherwise it gets very hot, as do all the Netgears that shape. But since this is a dual band there is a lot in that flashing box
IDNet needed my phone number, and I didn't get the email until I got home tonight, so nothing else going to happen today.
Internet still running at snail pace, so it looks like I won't be watching The Thick of It on iPlayer tonight, maybe I'll have to give up and watch an actual TV. :o
Didn't they have your IP address? If I'd have known, I could have helped out, but as you didn't know, neither did I. ;)
They just asked for the test result from the first part of the BT speed test. And they can get my IP address from my phone number (my lack of technical knowledge is showing here)?
Hi guys
I'm in London and I'm also having very slow connection tonight, normally I connect at 6.4 Mbps, tonight 384 Kbps!!! I am not sure when this has started as I wasn't logged on for couple of days. I'm on old ADSL Max 8Mbps, 5Gb dl limit.
BT test:
"Test1 comprises of Best Effort Test: -provides background information.
Download Speed
197 Kbps
0 Kbps 250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 197 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :384 Kbps(DOWN-STREAM), 192 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network. "
Speedtest.net:
(http://www.speedtest.net/result/654765068.png) (http://www.speedtest.net)
ping idnet.net
Pinging idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=43ms TTL=60
Reply from 212.69.36.10: bytes=32 time=46ms TTL=60
Reply from 212.69.36.10: bytes=32 time=46ms TTL=60
Reply from 212.69.36.10: bytes=32 time=46ms TTL=60
Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 43ms, Maximum = 46ms, Average = 45ms
Any problems in London guys? Can anyone shed any light?
Thanks
Gee
Sounds very similar to my situation, hopefully IDNet support can shed light on the problem. Will post here when they get back to me.
Thanks Dan, I have just dropped them an email as well. I don;t really mind if there is a small temp problem, but I just don't want to be without (or on slow) internet over Xmas! :)
Same. :fingers:
Another IDNet customer who lives a few miles from me is also saying they've still got a slow connection. :-\
Quote from: wecpcs on Dec 16, 2009, 11:25:58
After my v4 Netgear was replaced under warranty by Netgear for a replacement v4 (which looked brand new), this is now giving me problems once again. Every other day for the last 8 days (regular as clockwork), I loose my entire network and internet, but after I turn it off for a couple of minutes and turn back on again, it is fine. This has happened 4 times now over the 8 day period, so I have bought a new Netgear DGND3300 and it seems fine so far, but if I get the same problem again at least I can eliminate it as a router problem. If it remains Ok then yet another call to Netgear to sort out my v4, before I chuck it in the bin.
Colin
Since using my new Netgear router my download speeds have halved and are now very erratic and I have emailed this to support. They suggested I try my old DG843Gv4 as a test which I have since done and in fact it was slightly worse, which rules out the router as a possible cause. My speeds are now between 0.77Mb and 6.21, jumping all over the place, when normally I get around 6.7MB 24/7, with very little variation. I have reported back to support for their findings and am now just waiting for a hopeful quick fix or I will be forced to ask for my MAC, as I just cannot stand any more hassle than I have had just recently.
Colin
Quote from: net91 on Dec 16, 2009, 19:56:11
They just asked for the test result from the first part of the BT speed test. And they can get my IP address from my phone number (my lack of technical knowledge is showing here)?
If you gave them any personal data in the email, or if it was the email address your are registered with, they could identify you. I'm guessing neither was the case so they'd need an IP address or the phone number the service is active on. Forum staff can see IP addresses, so these anonymous tokens can be used by us to follow up on a post and try to help members. Although we each have unique, and fixed, addresses, I can't identify a member from it by name, but if I give it to IDNet, they can. It allows us to do a bit more to help out.
Quote from: net91 on Dec 16, 2009, 22:55:06
Another IDNet customer who lives a few miles from me is also saying they've still got a slow connection. :-\
Have they spoken to IDNet?
Quote from: wecpcs on Dec 16, 2009, 23:30:25
I have reported back to support for their findings and am now just waiting for a hopeful quick fix or I will be forced to ask for my MAC, as I just cannot stand any more hassle than I have had just recently.
It's your call, Colin, but unless you go LLU, the problem may move with you. BT seem to have a record number of 'hot' VPs at the moment, and they seem to be shuffling bandwidth from one place to another, depending on who's shouting loudest. I do know that IDNet's network has plenty of spare capacity at the moment.
Quote from: Gee on Dec 16, 2009, 22:06:26
Hi guys
I'm in London and I'm also having very slow connection tonight, normally I connect at 6.4 Mbps, tonight 384 Kbps!!! I am not sure when this has started as I wasn't logged on for couple of days. I'm on old ADSL Max 8Mbps, 5Gb dl limit.
BT test:
"Test1 comprises of Best Effort Test: -provides background information.
Download Speed
197 Kbps
0 Kbps 250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 197 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :384 Kbps(DOWN-STREAM), 192 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network. "
Speedtest.net:
(http://www.speedtest.net/result/654765068.png) (http://www.speedtest.net)
ping idnet.net
Pinging idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=43ms TTL=60
Reply from 212.69.36.10: bytes=32 time=46ms TTL=60
Reply from 212.69.36.10: bytes=32 time=46ms TTL=60
Reply from 212.69.36.10: bytes=32 time=46ms TTL=60
Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 43ms, Maximum = 46ms, Average = 45ms
Any problems in London guys? Can anyone shed any light?
Thanks
Gee
Your problem is not the same at Net91's, you have a very slow sync speed. That it down to your equipment, your internal phone wiring, the line to the exchange or the exchange equipment itself, it has nothing to do with IDNet, who handle the traffic after BT pass it to them.
Tell me a bit about your phone wiring, what's connected to the line, are you using any extensions, are they flat our round? Where's the router relative to the master socket?
Quote from: Rik on Dec 17, 2009, 07:57:14
It's your call, Colin, but unless you go LLU, the problem may move with you. BT seem to have a record number of 'hot' VPs at the moment, and they seem to be shuffling bandwidth from one place to another, depending on who's shouting loudest. I do know that IDNet's network has plenty of spare capacity at the moment.
My speeds have returned to normal today without changing anything, but my ping has trebled. On speedtest.net it is showing at around 100 when it normally is 22/23. Pinging Idnet gives me 40 which normally is 12. So something strange is happening. Support gave me the usual check filters etc, but I know that is not the case and I have emailed them back regarding the download speeds are back to normal, but with increased latency. The increased latency does not particularly bother me as I do not do on-line gaming, my priority is fast reliable download speeds so friends and family can upload to my Windows Home Server.
Colin
Colin, take a look here, it maybe your problem http://www.idnetters.co.uk/forums/index.php?topic=17712.msg423068#msg423068
Are you affected by the Birmingham and Kingston problems, Colin?
http://www.idnetters.co.uk/forums/index.php?topic=17712.msg423034#msg423034
Or what Glenn said. :)
Quote from: Rik on Dec 17, 2009, 16:48:16
Are you affected by the Birmingham and Kingston problems, Colin?
http://www.idnetters.co.uk/forums/index.php?topic=17712.msg423034#msg423034
Or what Glenn said. :)
It is certainly possible, because when I was with BT internet, when I first moved here I was illegally intercepted by PHORM equipment in the hush hush BT trials in 2007 and I still have the cookie they dumped on me as proof and the trials where reported to be on the Kingston RAS.
Colin
Don't you just love BT. :mad:
Quote from: Rik on Dec 17, 2009, 07:54:22
Have they spoken to IDNet?
No, and they've just left to go and visit family for Christmas so won't be home until the end of December. :(
IDNet have emailed me today saying they are currently waiting on a response from their contact within BT regarding the current state of the VP in my local exchange.
If it was the VP in my local exchange, would that affect all ISPs? Someone who lives just a street away, with AOL, has a download speed of 2.9Mbps according speedtest.net whereas mine is 0.22.
It affects the customer connected to that VP, regardless of ISP. Unfortunately, that has the result of making some ISPs look bad while others are fine, or may mean one area is bad and another is fine. I do know we have been seeing a lot of hot VPs over the past 4-6 weeks, BT seem to be juggling capacity as fast as they can. :(
So doesn't that mean that the person who lives close to me would also be having a slow connection speed despite being with another ISP, if it was a VP problem? ???
Quote from: Rik on Dec 17, 2009, 18:40:20
...BT seem to be juggling capacity as fast as they can. :(
BT = :mad:
Not necessarily, which VP your are on is pot luck. Sometimes, IDNet can get people moved to an uncongested VP, but first they have to get BT to agree there is a congestion problem, and that's hard work.
So I guess it's likely that all the IDNet customers in my area are on the same VP, explaining why my friend who's also on IDNet is having trouble.
BT :mad:
I don't know how many VPs there are at your exchange, but yes, it is quite likely.
On BT, we agree completely. :mad:
Out of curiosity I've looked up my local exchange;
http://www.samknows.com/broadband/exchange/EMHLBCH
and read this;
http://www.kitz.co.uk/adsl/equip2.htm
So if my exchange serves over 5,000 and each VP serves 100 customers I guess they'll be a few VPs.
There will.
Just to add, another person who'd be on the same exchange has been experiencing v.slow speeds over the same time period as me. (They're on Orange.) I've encourage them to report the issue to their ISP to help 'persuade' BT there is a problem.
Thanks, that's the only way BT take notice these days. :(
Quote from: wecpcs on Dec 17, 2009, 16:45:51
My speeds have returned to normal today without changing anything, but my ping has trebled. On speedtest.net it is showing at around 100 when it normally is 22/23. Pinging Idnet gives me 40 which normally is 12. So something strange is happening. Support gave me the usual check filters etc, but I know that is not the case and I have emailed them back regarding the download speeds are back to normal, but with increased latency. The increased latency does not particularly bother me as I do not do on-line gaming, my priority is fast reliable download speeds so friends and family can upload to my Windows Home Server.
Colin
It has just reversed again with pings back to normal and erratic and slow download speeds. What on earth are BT doing.
Colin
IMO, Colin, they are moving bandwidth, robbing Peter to pay Paul. Proving it is more difficult, of course, but I've seen it happen three times since I moved to WBC. I think that you, too, are on WBC, so it might be worth suggesting to IDNet that they get your circuit rebuilt, they'll need some BT speedtests to show it's operating out of spec, though.
Quote from: Rik on Dec 18, 2009, 10:39:43
IMO, Colin, they are moving bandwidth, robbing Peter to pay Paul. Proving it is more difficult, of course, but I've seen it happen three times since I moved to WBC. I think that you, too, are on WBC, so it might be worth suggesting to IDNet that they get your circuit rebuilt, they'll need some BT speedtests to show it's operating out of spec, though.
I am not on WBC Rik our exchange at Leysdown does not even have a date, even the PSTN side has not been done yet and that was due in the 3rd quarter this year.
Colin
What made me think you were. :shake: Forget I said that, then. ;)
Speeds still slow today, 0.44Mbps according to speedtest.net. Nothing new to report atm, will post when there is.
Same problem again for me. I'll probably lose my connection again entirely like last time.
Have you lost sync, or just PPP?
I've just got home and checked my emails and noticed my connection seemed a bit more like usual.
I ran a speed test and got the following result, which is the best I've had in a few days (not going above 0.4Mbps).
(http://www.speedtest.net/result/656773933.png) (http://www.speedtest.net)
Although I'm keeping in mind it's 11:30pm so may just mean there aren't many users on line to conjest the VP.
:fingers:
Things looking much better here since yesterday ;D :fingers: :fingers:
C:\ping www.idnet.net
Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=44ms TTL=59
Reply from 212.69.36.10: bytes=32 time=44ms TTL=59
Reply from 212.69.36.10: bytes=32 time=43ms TTL=59
Reply from 212.69.36.10: bytes=32 time=44ms TTL=59
Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 43ms, Maximum = 44ms, Average = 43ms
How's your throughput?
Things looking good this morning as well. :fingers: for it being sorted.
(http://www.speedtest.net/result/657099149.png) (http://www.speedtest.net)
Indeed. :)
12 hours downtime this time... I was finally able to connect at 7:30 this morning.
Tried restarting router, leaving it unplugged for a while but made no difference.
The error on my router log is:
"LCP is allowed to come up."
Netgear? It doesn't log loss of sync on later firmwares. What lights are flashing, if any, when you have no connection.
Still looking good this afternoon.
:fingers:
(http://www.speedtest.net/result/657370891.png) (http://www.speedtest.net)
(http://www.speedtest.net/result/657458140.png) (http://www.speedtest.net)
Likewise, these are my regular stats (yes I'm on a long line lol). Hopefully it's all fixed now.
:fingers:
I sincerely hope so, because BT's original 'fix' date of January 13, was plain absurd.
Quote from: net91 on Dec 15, 2009, 18:16:59
Hi
Is anyone else experiencing a very slow connection this evening, it's taking me ages just to load simple pages (such as BBC News).
I've been monitoring my stats for sometime now and they tend to be between 3Mbps - 4Mbps, but I have just done a test on ThinkBroadband and my speed has dropped to 2.6Mbps.
Tina
Whereabouts are you, Tina, ie are you likely to be fed through Birmingham or Peterborough. More likely, I suspect, is exchange congestion, particularly if you see the slowdown in the 6-10pm period.
Quote from: Rik on Dec 19, 2009, 19:50:54
Whereabouts are you, Tina, ie are you likely to be fed through Birmingham or Peterborough. More likely, I suspect, is exchange congestion, particularly if you see the slowdown in the 6-10pm period.
Hi Rik, Leicester, Exchange Billesdon. I don't usually get much slowdown between those hours. I just did a speed test on speedtest.net and that is reporting 3.8Mb, line quality B and Pingtest 58ms so all that is acceptable. I often wonder which speed tester one should put most faith in!
Personally, outside the BT tester, I use speedtest.net and the Maidenhead server. It most accurately reproduces the BT test.
Wow, I connected after couple od days just now and check this out:
(http://www.speedtest.net/result/657534110.png) (http://www.speedtest.net)
!!!!!!!!!! :o :o :o :o :o
I have to laugh, my upload speed is higher then my download speed! AND I had to quickly check that I did not by some inexplicable mistake connected via my old internal 56k modem instead of my Speedtouch ADSL modem!
Wow this is mad. It went back up to 1.6Mb on Thursday, but it has dropped again to this crazy speed. It's connected at only 160Kbps.
The interesting thing: Rik when you mentioned the line noise, it reminded me that I had what it seems now the same problem at exact same period 2 years ago (posted here http://www.idnetters.co.uk/forums/index.php?topic=5048.25 ). After much trying and testing over 4 weeks, the end result there was that I thought it was the faulty filter.
However after few weeks problem repeated briefly couple of times so I figured it wasn;t the filter after all, but since it quickly resolved itself, I didn't bother investigating further. Now that the same problem is happening again around the Xmas time, it made me wonder is there a connection. Last years Xmas however went without the hitch, and I never had any other major problems like this really.
I spoke to IDnet yesterday and I will need to plug in my frog to the phone port, and let them do the testing. They think that the common denominator may be some Xmas light somewhere between my flat and the exchange, anywhere along the line really (I have no Xmas lights on). No idea how I could possibly check that. Would BT?
Net91, I'm glad your connection has improved! :)
Gee
Quote from: Rik on Dec 19, 2009, 20:03:42
Personally, outside the BT tester, I use speedtest.net and the Maidenhead server. It most accurately reproduces the BT test.
How do you do it with BT? I tried and it asks for a username and password...
Quote from: T_M_D on Dec 19, 2009, 20:31:46
How do you do it with BT? I tried and it asks for a username and password...
Just put in your IDnet Username...
Gee, is you phone line noisy and underground?
I had similar problems recently, whereby my connection speed would drop to sub 200kbbs throughput. The BT engineer that took a look at the problem found it was a corroded cable, which BT have replaced.
Quote from: Glenn on Dec 19, 2009, 20:41:36
Gee, is you phone line noisy and underground?
I had similar problems recently, whereby my connection speed would drop to sub 200kbbs throughput. The BT engineer that took a look at the problem found it was a corroded cable, which BT have replaced.
Hi Glenn, I'm not sure what you mean by "underground" but yes, the line can be noisy occasionally,but not always. I don't use my home phone often but I just checked it now and its FULL of noise, sounds like it's a TV crackling when all the programs are finished at night. ..
Maybe I should call BT now (if they are there) and ask them to check the line while this noise is on.
Thanks!
Quote from: Gee on Dec 19, 2009, 21:13:58
I just checked it now and its FULL of noise, sounds like it's a TV crackling when all the programs are finished at night. ..
Maybe I should call BT now (if they are there) and ask them to check the line while this noise is on.
Thanks!
Hi Gee,
I had a similar problem a few months ago and so did all my neighbours and in the end it turned out to be waterlogged cables underground. BT came out and dug up the road near my house (they didn't tell anyone of course). I found out because I awoke one morning to find my line completely dead and I just happened to look out of my window and there they were, their vans parked and men in yellow jackets. I went over to talk to them and they told me they had to clear out all the water as everyone in my village was suffering from bad crackling noise on the line and they had just discovered the reason was waterlogged cables. I would definitely report it straight away to BT.
Tina.
Gee by underground, I mean just that the line goes into the ground outside your home, not via an overhead cable.
Call BT and report the noise on your line, hopefully they will find a fault on the line to fix.
And don't mention ADSL, Gee, or they will try and get you to deal with it via IDNet. Dial 17070 and select option 2. If that's noisy, report the voice fault. Xmas lights do cause problems, especially those with chase sequences. I would advise you to get rid of the frog and use a router, though, that will help stabilise your line in the long term.
Very quick post, as I'm short of time today.
Things are still looking good today, problem solved??
(http://www.speedtest.net/result/658239804.png) (http://www.speedtest.net)
I wish I knew. For some it seems, but not for others.
I agree mine's being pretty dire all afternoon
I think we should all set up fibre links between each other to smooth out the vagaries of BT. ;)
Quote from: Rik on Dec 20, 2009, 09:54:35
And don't mention ADSL, Gee, or they will try and get you to deal with it via IDNet. Dial 17070 and select option 2. If that's noisy, report the voice fault. Xmas lights do cause problems, especially those with chase sequences. I would advise you to get rid of the frog and use a router, though, that will help stabilise your line in the long term.
I have just tried this and get a steady, low intensity frying noise but no snap. crackle or pop. Is this considered OK or noisy?
Can you try it with a different phone, preferably a simple, wired phone? If it's still there then, it's not normal.
Quote from: Rik on Dec 19, 2009, 18:47:46
:fingers:
I sincerely hope so, because BT's original 'fix' date of January 13, was plain absurd.
Sorry, what was this this fix date for?
The Peterborough MUX fault.
:o
Very absurd indeed!
Do adslmax users via ipstream connect use the 21CN nodes? Just wondering as I am a sometimes struggling adslmax user near Peterborough.
Not yet, afaik, Steve.
Just checked, definitely not, Steve, so any problems need to be reported separately to support.
They are, for those affected, expecting an earlier fix from BT than January 13.
Quote from: Rik on Dec 20, 2009, 18:07:13
I think we should all set up fibre links between each other to smooth out the vagaries of BT. ;)
I'll get started... :thumb:
;D
If only it was possible...
It is, for a price
IDNet emailed me yesterday saying that BT informed them my local exchange's bandwith was within normal levels.
Speeds were all ok as of this morning (at work now). I've attached the results of a BT Speed Test which appears to show everything is working ok.
Additionally I ran a speedtest.net and pingtest.net test while connected via my usual router (Netgear DG834G v5), with the results indicating a normal connection.
http://www.speedtest.net/result/659762191.png
http://www.pingtest.net/result/6088030.png
Results from my other router (D-Link dsl 2640b) were similar (although pingtest.net couldn't measure packet loss on this router). The BT Test wouldn't run at the time I had this router connected.
http://www.speedtest.net/result/659779175.png
http://www.pingtest.net/result/6088854.png
[attachment deleted by admin]
That all looks fine, though I'd do my own ping testing to be sure.
Download speedachieved during the test was - 855 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
I have had continued dialogue with Brian@support and in essence BT says this acceptable,I say it is not,I joke about my only LLU option TalkTalk but what other options do I have? Will a migration to say AAISP change my VP?
Not necessarily, Steve. BT really do take the Michael with their acceptable speed range, don't they. :(
Hopefully via Brian I'll manage to keep pestering them.
Having heard Brian lay into BT, all I can say is be patient. Once they recover from the tongue lashing, hopefully they will get their fingers out.
I have little choice other than to be patient. I don't fancy an 18 month trial with TalkTalk although they do suggest speeds of up to 14mbps. I wouldn't mind chancing another VP though.
Well, it can be requested, but it's up to BT to agree. :(
I think so far they have disagreed as the product is performing within specification ;D ;D I need to catch a few BT speedtests below the threshold which is never easy as I am usually just over the 600kbps at my worst and obviously requires patience on my behalf.
How BT can get away with pronouncing such a wide range of acceptable performance defeats me, Steve. Ofcom shouldn't be allowing it.
Is it slow tonight? For the first time I'm not able to top 370kb/sec no matter what I throw at it, seems to be at around half the speed right now.
No problems here (gw6, Holborn exchange).
A bit late, but everything is fine here, GW5/WBC, Wolverton exchange.
Marry Xmas guys! Hope you are having a good time
Well I'm still having slow connection, this is the update:
1. BT and IDnet tested the line - saying no problems.
2. I just connected friends new Zyxel Prestige 660 ADSL2+ Modem/Gateway and noise is reduced but some still there. However the speed seems the same as on the Frog I just disconnected.
(http://www.speedtest.net/result/662714464.png) (http://www.speedtest.net)
My internet connection doesn;t seem stable on the Zyxel, within the last 30 min it failed twice to load the pages. I wonder if its related or is it the Zyxel.
BT test just run:
Download speedachieved during the test was - 1134 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :3744 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
i don;t understand this: it says that Max Achievable Speed is 2000 Kbps, which is wrong as I know my exchange is enabled up to at least 8Mbps.
Will I have to wait again for 5 days for the profile to improve?
ping idnet.net
Pinging idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=24ms TTL=59
Reply from 212.69.36.10: bytes=32 time=26ms TTL=59
Reply from 212.69.36.10: bytes=32 time=25ms TTL=59
Reply from 212.69.36.10: bytes=32 time=26ms TTL=59
Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 26ms, Average = 45ms
Ping data (times) seem rather different to the last check when it was over 40. What does that mean? ???
Please advise.
Thanks
A Merry Xmas to you :)
Your Ping measures the round-trip time to the destination server from your PC. The lower figure is probably reflecting the new infrastructure recently install by IDNet but there could be other reasons for it.
To get a better picture of why your throughput is low it would be helpful if you could post your modem stats which will help determine the quality of your phone line.
Quote from: zappaDPJ on Dec 25, 2009, 17:11:52
A Merry Xmas to you :)
To get a better picture of why your throughput is low it would be helpful if you could post your modem stats which will help determine the quality of your phone line.
Hi, thanks ZappaDPJ,
Not sure which stats, so found these under DSL diagnostics of a modem:
Downstream noise margin:noise margin downstream: 14 db
output power upstream: 12 db
attenuation downstream: 16 db
tone 0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 32- 63: 56 78 99 9a aa aa ab bb bb ba ab ab bb ba aa aa
tone 64- 95: 0a aa aa ab ab ab ab aa ab aa aa aa ab aa aa aa
tone 96-127: aa aa aa aa aa aa aa aa aa aa aa ba aa aa aa aa
tone 128-159: aa aa aa aa aa aa aa aa aa aa aa aa 99 99 99 99
tone 160-191: 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99
tone 192-223: 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99
tone 224-255: 99 99 99 99 99 99 99 99 99 99 9a 99 9a 99 9a aa
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Upstream noise margin:noise margin upstream: 25 db
output power downstream: 19 db
attenuation upstream: 9 db
tone 0- 31: 00 00 00 03 44 56 57 77 77 77 77 77 76 66 65 40
tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
ATM status:SAR Driver Counters Display:
inPkts = 0x0003295e, inDiscards = 0x00000003
outPkts = 0x0002f0be, outDiscards = 0x0000002b
inF4Pkts = 0x00000000, outF4Pkts = 0x00000000
inF5Pkts = 0x00000002, outF5Pkts = 0x00000001
openChan = 0x00000065, closeChan = 0x00000063
txRate(Bps) = 378, rxRate(Bps) = 11751
ATM Loopback Test:Success
If there is anything else, please let me know how to get it :)
Thanks :)
Gee, can you post the results of a BT Speedtest please? (http://speedtester.bt.com/)
Hi Glenn,
BT test from earlier today:
"Download speedachieved during the test was - 1134 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :3744 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps"
But I just thought I'd run the tests again and here is a dramatic improvement, perhaps as it is 2.30 am, or perhaps new modem has made a difference ;D. Will test it again tomorrow during the day.
BT test now:
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
5541 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5541 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7136 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps "
;D
Speedtest:
(http://www.speedtest.net/result/663051945.png) (http://www.speedtest.net)
I'm well pleased! I guess that means my frog IS faulty and that I do need to buy a new router?
Which (cheaperst) one can you guys reccommend?
Thank you all for the help! :thumb:
Regards
That does rather condemn the frog, Gee. Consider a Netgear or Speedtouch as a replacement, or even a 2-Wire 2700HGV, about £10-15 delivered from eBay.
A Netgear DG834Gv4 is a safe choice, imho.
Quote from: Sebby on Dec 26, 2009, 15:12:37
A Netgear DG834Gv4 is a safe choice, imho.
Agreed on that and can be had for about £46-56. Two year warranty I think, my DGND3000 came with a two year one, but it may only be a year for the 834G I'm not sure.
Super slow tonight for me on GW5 tonight according to TT im hiting 2.6 down, thats really bad on a 8128 line, so who is hammering IDnet during the freebe bit :eyebrow:
Download speedachieved during the test was - 2697 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3808 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps
Quote from: Simon on Dec 28, 2009, 23:42:05
Download speedachieved during the test was - 2697 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3808 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps
BT speedtester hates me lol
Download speedachieved during the test was - 6568 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Better this morning ;D
Given someone else was reporting particularly good speeds at the same time, Gary, I wonder if it's exchange congestion. I've asked support if they can look at the graphs for me.
Quote from: Rik on Dec 29, 2009, 08:50:58
Given someone else was reporting particularly good speeds at the same time, Gary, I wonder if it's exchange congestion. I've asked support if they can look at the graphs for me.
Its may be but as far as I know the exchange here from the last time I spoke with support was ok, things do change ut it was slow at 2:06am at that time you would it would be ok, yet now its much better. :dunno: It would be interesting to know though, we are a backwater exchange with no other service provider other than BT, but also a high population of elderly (over eighties) so I don't think there is a huge demand for ADSL here, that's why no one else has put their equipment in the exchange and probably why we lost out on 3G as well, but its possible the exchange has now become congested just because its overlooked so much.
Edit just checked at as of the 4th of December it was showing green http://usertools.plus.net/exchanges/?exchange=Bosham&exact=134&plugin=vp what I don't like is this little gem "BT have advised that no current planned date for WBC on 21CN exists"
Things seem to have slowed down again for me tonight. Not as bad as before, but I usually get around 5Mbps.
(http://www.speedtest.net/result/667297367.png) (http://www.speedtest.net)
The patchiness of speed problems make me think the BT network/exchanges are the issue, but IDNet will be looking at the graphs closely.
I wonder whether it's worth sending an email to support.
Speed won't get urgent attention this week. Especially with the free bandwidth offer on, which some people are undoubtedly using to excess.
True. And it'll probably cure itself soon. I'll drop them an email next week if the problem persists again.
Someone who seemed to have similar speed issues before at the same times as me, and on the same exchange, but with Orange broadband, has similar results. Indicating a BT fault I guess.
My Result:
http://www.speedtest.net/result/667304748.png
Orange User On Same Exchange:
http://www.speedtest.net/result/667304823.png
It would appear to point to the exchange. With many people off work this week, kids back from Uni etc, the net does get quite a lot busier 'domestically'. Next week, the business connections will start up again.
BT Speed Test is far more optimistic.
[attachment deleted by admin]
Passable. ;)
And curiously a different result from the BBC.
[attachment deleted by admin]
It's not that curious, every speed tester works differently, but they all use 'cheats' to simulate data transmission, the methods vary and so do the results. That's why I stick to one server on one speedtest site, unless I'm using the BT test.
Ah I see.
Things are looking ok this morning, BT Speed Test reporting 5611Kbps.
Good. :)
I'm having a bit of a strange problem with one site. I can't access http://web.aqa.org.uk/qual/gce/humanities/gov_politics_materials.php?id=10&prev=10 (http://web.aqa.org.uk/qual/gce/humanities/gov_politics_materials.php?id=10&prev=10) and 'Down for everyone or just me.com' report it's down, however others (on other ISPs) can access it. I'm wondering wether this has something to do with IDNet.
Is it down for any one else here?
Doesn't work for me, Dan.
Works fine for me from work.
IDNet isn't your ISP at work if I recall some of your other posts correctly Glenn?
Does not work for me either, have you tried OpenDNS to see if that helps?
Quote from: net91 on Jan 04, 2010, 14:29:35
IDNet isn't your ISP at work if I recall some of your other posts correctly Glenn?
I know, I was confirming that it is not an issue with the site
Quote from: Glenn on Jan 04, 2010, 14:50:23
I know, I was confirming that it is not an issue with the site
Sorry I didn't phrase my last post very well. I though that was what you were doing, just double checking you were indeed using another ISP. Thanks for checking. :)
Perhaps let support know as that's two idnet connections not getting through.It working for me at work (non idnet.)
Quote from: Gary on Jan 04, 2010, 14:48:55
Does not work for me either, have you tried OpenDNS to see if that helps?
OpenDNS didn't help, however the site is working with normal DNS settings now. :thumb:
Confirmed, fine here atm.