I have recently upgraded to the ADSLMax, on the 8Mbps.....
Today I also have been getting an average of 2.5mb, with higher pings as well.
Do IDNET line test for the first week, could that be the reason of the lower speeds?
not sure how to work these figures out, so here are the stats from my modem/router. if any one can determine if these are acceptable or do i have similar probs to the author.
Showtime Firmware Version: 3.21
Line State: SHOWTIME
Modulation: G.dmt
Annex Mode: ANNEX_A
Startup Attempts: 9
Max Tx Power: -38 dBm/Hz
Downstream
Upstream
SNR Margin 17.9 25.0 dB
Line Attenuation 28.6 15.0 dB
Errored Seconds 67611 68
Loss of Signal 8 8
Loss of Frame 0 0
CRC Errors 0 0
Data Rate 4224 448 kbps
Latency INTERLEAVED INTERLEAVED
these are the speed tests from today
http://www.speedtest.net/result/639008436.png
http://www.pingtest.net/result/4815337.png
BT SPEED TEST:
Download speed achieved during the test was - 2465 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4224 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
http://www.thinkbroadband.com/speedtest/results/id/12596764197479625138.html
could anyone tell me if these are normal??
cheers.
:welc: :karma: I believe there may be a ten day training period when you upgrade to a Max service, but someone will confirm this, if correct.
Hi and welcome to the forum. :welc: :karma:
There is a new training period when you move to Max, so some fluctuation is normal as the line finds its level. In fact, the training period is just an excuse for BT to accept no complaints in the first 10 days, your line will continue to train forever.
What strikes me is your low sync speed for that line attenuation. Coupled with the noise margin you have, it suggests your line is flapping, ie losing sync repeatedly. Would you happen to have the stats before you went to Max?
Tell me a bit about your setup would you? What router do you have, where is it located, how long a cable runs from it to the phone socket and is that cable flat or round. Is the socket you use an extension or the master? What sort of master do you have, does it have the removable lower half on the face plate? What else is connected to the phone line, eg Sky box, phones etc.
Sorry for so many questions, but we need to know all that to be of any help, so we might as well get them out of the way at the outset. :)
:welc: :karma:
Hi
I have an origo A8100 Modem/router (right nest to the pc)
i have an extension lead running form the modem about 2 foot in the main socket.
the plate is just one piece on the phone socket with a filter (ADSL)
and one phone.
No other connections are on these lines.
It would be quite impossible to up route all cables as they run under the flooring, and the pc set up is in a small room in the house, (with an adapter for:- one phone and the adsl connector. (same as in on the Main BT socket).
I hope this helps my initial query.
I am no means an electrical engineer, so i apologise in advance if i get it wrong :blush:
Your comments on how to 'GET ME OUT HERE'.......
I hope i have not left anything out!!
cheers once again. and thank you for your warm welcome.
Hi
I have now just performed another BT speed test which the results are:
FAQ
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
3149 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3149 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4224 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
and the router tests are:
FAQ
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
3149 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 3149 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4224 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
Looking a bit better...now that i have unplugged the phone from the socket. But will have to plug the phone back in at some point or else i am unable to use the phone. :blush:
do these look more reasonable....or should i still have concerns??
cheers again. (I am a novice when it comes to broadband jargon..... :dunno:)
Hi Cleo
First thing I'd suggest is investing in a new filter, I recommend the ADSL Nation xf-1e:
http://www.adslnation.com/products/xf-1e.php
Not all filters are created equal, and if the phone is affecting ADSL, the filter has to be suspect.
I'm a bit confused by this:
Quotei have an extension lead running form the modem about 2 foot in the main socket.
the plate is just one piece on the phone socket with a filter (ADSL)
and one phone.
No other connections are on these lines.
It would be quite impossible to up route all cables as they run under the flooring, and the pc set up is in a small room in the house, (with an adapter for:- one phone and the adsl connector. (same as in on the Main BT socket).
You seem to be saying you have a filtered master socket, but it's not near the PC, and you have an extension run from that to the room where the PC is. Have I understood you correctly? If so, how is that extension wired, ie from the back of the faceplate to a BT socket, or from the front to a third-party, eg B&Q socket?
If that's not what you meant, could you try and walk me through the wiring again, please, I have slow days. ;)
QuoteFAQ
Results Image not loaded
Just curious, but what are you doing when you get that text in your posts?
Hi
Not all filters are created equal, and if the phone is affecting ADSL, the filter has to be suspect.
I have a recently new adsl filter B & Q i think (therefore, one phone in extension socket, one phone in safecom adsl filter next to the router)
You seem to be saying you have a filtered master socket, YES but it's not near the PC, THATS CORRECT RUNNING AN EXTENTION and you have an extension run from that to the room where the PC is. Have I understood you correctly? YES
If so, how is that extension wired, ie from the back of the faceplate to a BT socket, or from the front to a third-party, eg B&Q socket?
YES FRONT THIRD PARTY SOCKET
Just curious, but what are you doing when you get that text in your posts?
[/quote]
Have no idea
sorry do not know how to do quotes yet!! please forgive me. :red:
is this enough info for you......i again really do apologise...but i am sure with a bit of guidance i will crack it....we all have to learn from somewhere.
i really appreciate your time and patience.
cheers.
hi
these filters....i am only on ADSL MAX as appose to the adsl4 2mbsp.
do i have to change?? if so do i need one for every phone socket in the house?
cheers
We all started out learning, Cleo, and we still are, we're just at different point on the same road. :)
To quote someone, the easiest way is to hit the quote button on the message. The trouble with this is that it delivers you the entire text as one quote. However, you can edit that to break it up, eg
Quoteis this enough info for you......i again really do apologise...but i am sure with a bit of guidance i will crack it....we all have to learn from somewhere.
i really appreciate your time and patience.
Can become:
Quoteis this enough info for you......i again really do apologise...but i am sure with a bit of guidance i will crack it....we all have to learn from somewhere.
Quotei really appreciate your time and patience.
using quote markers, ie
[quote]is this enough info for you......i again really do apologise...but i am sure with a bit of guidance i will crack it....we all have to learn from somewhere.[/quote]Is there any chance that you can (a) try a different filter and (b) try the router at the master socket with the extension unplugged. I have a suspicion that the filter is faulty and that the extension is picking up noise, because it probably has the ring wire connected.
Quotei really appreciate your time and patience.
It's why we're here. :)
Quote from: cleopatra2007 on Dec 01, 2009, 18:53:27
these filters....i am only on ADSL MAX as appose to the adsl4 2mbsp.
do i have to change?? if so do i need one for every phone socket in the house?
Anything which plugs into the line must go through a filter. Any unfiltered device is, at best, going to make the line noisy but normally it will stop ADSL completely.
All filters should be ADSL, ADSL Max and ADSL 2+ compatible, but as I said, not all are created equal, and I do recommend the ADSL Nation ones for that reason.
Hi Rik,
and once again...apologies if i appear repetitive, thank you so much for your very welcomed advise.
I will take on board on the filter that you have suggested and get onto it straight away.
if i may... once i have received my new filter and installed... i repeat the test once again...in order that you can confirm that this is what my problem has been.
Until then.. if you have any further thoughts for my problems, then please do leave them.
Thank you all in this learning process, (hopefully one i will get the hang of it.) :red:
thanking you all.
cheers
Cleo. ;)
Hi Cleo
Just one thing, always turn the power off to the router before you unplug the phone line, for instance, changing the filter. Make your changes and then power the router back up. This will prevent the exchange equipment from thinking there is a problem with the line suddenly disconnecting.
Hi
Here are more stats from today....they are defo fluctuating.
ADSL STATUS
Showtime Firmware Version:
3.21
Line State: SHOWTIME
Modulation: G.dmt
Annex Mode: ANNEX_A
Startup Attempts: 10
Max Tx Power: -38 dBm/Hz
CO Vendor:
Downstream
Upstream
SNR Margin 19.0 25.0 dB
Line Attenuation 29.0
15.5 dB
Errored Seconds 67623 71
Loss of Signal 9 9
Loss of Frame 0 0
CRC Errors 15 1
Data Rate 4224 448
kbps
Latency INTERLEAVED INTERLEAVED
The support team have today emailed to confirm:
BT have advised the exchange is getting busy at peak times however which
means that speeds experienced will fluctuate at different times of the
day however the speeds returned will still remain within acceptable
levels. The exchange is due for upgrade to make further bandwidth
available which should complete in the next 10 working days.
So we will see and keep our fingers crossed. Hope things DO improve.
Cheers.
It's a problem we're seeing a lot of late, Cleo, BT simply aren't keeping their network up to scratch, supply not meeting demand for the services they sell. :(
:welc: :karma:
Quoteand that the extension is picking up noise, because it probably has the ring wire connected.
That's very likely the culprit!
Sorry to butt in with my big wooden spoon and stir it, but...
Basically a decent line with an attenuation like yours of 29db should be able to synch close or at the max 8128k with a target SNR set at the default 6db. Your line is only synching at 4224k, your SNR margin is at 19db, indicating that the target has been raised to 15db to attempt to stablilise the line. Your error counts are also high ( although the router stats dont give an 'uptime' ) this again would indicate that the line is noisy.
Ideally you need to try connecting your router directly to the BT test socket, thats the socket behind the removeable faceplate on the Master socket. Connecting there will eliminate all your internal wiring. Is it possible to connect there, even if only temporary, and get the router stats to see if the synch speed improves and the error counts drop.
Also is it possible to beg,borrow or steal another router to see if that improves the synch ( or just to elimate the router as the culprit )?
I'm sorry but none of your speed tests seem to indicate an exchange problem they are both giving perfectly reasonable download speeds given your IP Profile of 3500. The only way you're going to get any improvemnt is to get the profile up and that means getting the synch rate up to something more sensible for your line.
Quote from: MisterW on Dec 02, 2009, 20:07:17
Ideally you need to try connecting your router directly to the BT test socket, thats the socket behind the removeable faceplate on the Master socket. Connecting there will eliminate all your internal wiring. Is it possible to connect there, even if only temporary, and get the router stats to see if the synch speed improves and the error counts drop.
Also is it possible to beg,borrow or steal another router to see if that improves the synch ( or just to elimate the router as the culprit )?
Hi thank you all for your advice.
Unfortunately the master socket does not have a test socket behind the plate and the socket that i use for the line connection is in the kitchen, (as that is the nearest to where the pc set up is) that also is the same (no test socket)
I'm not quite sure in this instance which would be the master in this case.
And i do not have a spare router and i do not know anyone who has got one, only person i know and they are on cable, so theirs will be different.
So it looks like i'm back at square one.
:bawl:
Cleo, you can call support and ask if they have a test router available.
The master socket is the one with the big capacitor in it, Cleo. How long is the lead from kitchen to router and is it round or flat? Whereabouts in the UK are you?
Hi Rik
Both the sockets are the same, I believe that I have the old version plates, Not the NTE5. So therefore unable to conduct any tests.
The distance is 4 foot away. I'm in Lancs.
Cheers.
and the cable is flat. (an extension from the socket to the router). the cable for the router is the RJ45, i believe and is only 2 meters.
Get rid of that flat cable and get a round one, Cleo. Flat cable don't use twisted pairs, the twist reduces noise pickup, so you currently have an aerial picking up all the noise it can find.
If IDNet can't lend you a router, let me know.
Hi Rik
sorry which cable ?? I take it you mean the extension lead?
Me derr this morning :blush:
The flat one, if that's the extension.
QuoteFlat cable don't use twisted pairs, the twist reduces noise pickup, so you currently have an aerial picking up all the noise it can find.
I suspect that we might have the good old 'bell wire' problem here.
I'm sure Rik,Sebby and Glenn know what I mean but I guess you ( cleopatra ) dont, in which case take a look here http://www.kitz.co.uk/adsl/socket.htm for some background explanation of BT sockets, wiring and the problems it causes for ADSL.
I'd like to just confirm if possible your exact wiring setup to determine the way forward to attempt to resolve your problems.
You appear to have 2 BT sockets which are connected with fixed wiring ( neither of which are NTE5 ) , one ( the main socket ? ) in one room ( not sure where ? ) and the other in the kitchen. You have nothing plugged into the 1st socket (?) and into the 2nd socket you have a 4ft extension cable, the end of which is connected to a filter , to which the router and a phone are connected. Is that correct ? maybe you can fill in the details.
If that's the case how long is the wiring ( roughly ) between the 2 sockets and was it installed by BT ?
Now for the difficult bit , if all my assumptions above are correct we need to understand how the wiring is actually arranged from the incoming BT line to the 2 sockets, which one is the 'Master' ( as Rik says, its the one with the capacitor ) and in particular whether the bell wire is connected between sockets ( very likely ).
I assume your sockets both look something like the ones in attached picture.
How good are you with a digital camera and screwdriver ? would you feel confident to undo the screws holding the frontplates on the sockets and ease the frontplate far enough away to take pictures of the wiring behind them, being very careful not to disturb or dislodge any wiring.
[attachment deleted by admin]
Hi
Think i had better revert back to the 'OLD' 2mb, because tha'ts what i getting today.
BT's Speed test results, what is going on????? :rant2:
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1813 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1813 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
I do not believe for a second that this has to do with the version of BT socket that i have.
NO SKY BOX, NO NTE5, NO ADSL+2 IN MY AREA, NO CABLE, Just the dam cows up the road.
Are these New NTE5 boxes easy to attach t, as i am aware that it goes against BT's T & C, if you completely replace, (i really don't care much , as i could not get my point across when i made long phones calls to BT's call center in India for further inquiries and still no nearer to how much they charge, so I'll do it myself!!!!!!).... but i have been told if i invest in an NTE5 as an extension, it may or may not improve the line.
???
I wouldn't bother, Cleo, unless it's fitted as the master, it won't really make that much difference. Can you photograph the wiring on each socket, ie remove faceplate and photograph the rear. We may then be able to suggest some simple changes that will help. However, it looks to me like a 'hot', ie congested, VP, so a call to support would be worthwhile.
Hi
Thank you for your input there MisterW.
The master socket IS in the kitchen, the two sockets that i have are the same as in your picture/diagram are the one's in your kitchen. NON NTE5, and all the wires are connected, there are two orange wires, one orange with white stripe, and on the other side of the wiring is white with orange stripe. but DO NOT have any numbers on the connectors.
How easy is it to connect up to a NTE5 as an extension?
Cheers again.
Not worth it, Cleo, you should only have the one master on a circuit. Are the other connected wires blue/white and white/blue. If so, gently pull the orange wires out of the connectors.
Hi Rik
Thank you for that.
this bell wire.....it won't stop the phone ringing in will it?? so why is it there anyway....like appendix?? serve no purpose.
cheers
Cleo, take a look at the quote below, it explains the ring wire.
QuoteWhat is the ring wire?
The "ringwire" or bell wire was traditionally used for pulse dialling systems to transmit the ringing tone to telephones when your phone rings.
Most modern phones use tone dialling and/or electronic ringers and therefore do not require this connection to be present, and will still ring if the ring wire is disconnected.
Why remove the ring wire?
Unfortunately, the ring wire can also act as an antenna, picking up interference from other electrical equipment in and around the house.
It is often found that disconnecting the ring wire improves the stability of a connection, sometimes considerably, especially on "star" wired telephone systems.
Read more: http://www.kitz.co.uk/adsl/socket.htm#ixzz0YuqvpOOFQuote
Quoteand all the wires are connected, there are two orange wires, one orange with white stripe, and on the other side of the wiring is white with orange stripe.
So you are saying that each socket has only 2 wires connected ?, or that all 6 terminals in the socket are connected and 2 of the wires are orange /white ?
As Rik says, some photographs would be good , then we can see what we're dealing with.
Does the socket behind the faceplate not look something like the attached photo ?
[attachment deleted by admin]