Hi all
I was just about still in my 30 day "cancel without penalty" agreement with O2, when I decided that the daily drop from a consistent 5MB to 0.3MB d/l speed every single night was enough to make me look around for another provider. Found IDNet recommended on a couple of Broadband forums, and had a look at the packages on the website. Just to check things out, I called the IDNet support number, and was amazed (a) that the call was answered within a couple of rings, (b) I got to speak to a "real" person, and most amazingly (c) the chap I spoke to actually knew his stuff and wasn't just reading from a script! I then found these forums, and from reading all the positive feedback on here, there's either some mass-brainwashing going on, or IDNet's service really is good... :D
To cut a long story short, I should be active with IDNet in 3 days. It'll be nice to have a connection that doesn't reduce in speed by 90% at 8PM every night....
Tredders
Oooh I'v not heard anything good about the O2 access package, although I'm on the 20meg ASDL2 package and it is flawless with the support team second only to IDnet.
You will find IDnet about as good as it gets for people stuck out in the hills somewhere, assuming they have fixed those nasty high pings yet?
:welc: :karma: Tredders, as you have found out yourself, IDNet have one of the best customer helpdesks, the guys and girls know their stuff. If you move, you should be able to maintain your connection speeds 27/7 with only slight drops in speed over peak times.
:welc: :karma: Tredders.
:welc: Tredders!
You'll find the only brainwashing going on round here, is when Rik gets on to food. ;D
:karma:
:welc: :karma:
As other says, O2 Access never gets good reviews. You'll be very happy on IDNet, especially with the new hostlink in place. :)
Thanks for the friendly welcome, chaps.
Quote from: Glenn on Nov 04, 2009, 13:37:17
you should be able to maintain your connection speeds 27/7 with only slight drops in speed over peak times.
and this is the exact reason I'm moving. The O2 service is fine during the day (I work from home, so use my connection pretty much from 7AM to 11PM most days), but runs like an absolute dog from 6PM onwards. Although the O2 website states that they've implemented load sharing on their Access service, the customer services chap I spoke to earlier (after a 12 minute wait, grrr) said that it wasn't in place yet, and wouldn't be "for another month". From looking on various forums, it appears that it's been coming "next month" for the past 4 or 5 months, and I bailed out before getting locked into a contract.
My IDNet order is all placed - ironically O2 managed to give me my Mac code within an hour of me requesting it. Quite why they choose to exhibit their best customer service when someone is leaving is beyond me, but I'm not complaining :D
Cheers again - look forward to contributing in some of the other threads here.
Tredders
Quote from: Simon on Nov 04, 2009, 14:24:20
You'll find the only brainwashing going on round here, is when Rik gets on to food. ;D
:karma:
:nana: ;D
Welcome aboard, Tredders. :welc: :karma: IDNet's had its problems over the past year, and they're well documented throughout the forum, but they are coming to and end now that BT have finally delivered, 16 months late.
Take a read here:
http://www.idnetters.co.uk/forums/index.php?topic=15254.msg403808#msg403808
Well, I've got my email from IDNet - I'll be live on the service tomorrow, by 6PM. Having just waited about 3 minutes for this page to load, in order to type this (no exaggeration!), I can't wait!
The change over may happen in the early hours tomorrow.
Quote from: Glenn on Nov 05, 2009, 19:23:41
The change over may happen in the early hours tomorrow.
Mine was supposed to happen at 6 pm. In reality when my router wouldn't connect when I switched on around 7am, I realised the switchover had happened. Logged into the router, put in the iDNet details and connected.
It was that simple. :)
Good to hear that it might actually be early - I'll give it a try before I leave for the office tomorrow. My new router turned up today - I went for the Netgear DG834G that's the recommended one when you switch over to IDNet, but got it cheaper from Amazon, so I should be all set.
If this is the last post you see from me, assume it's all gone a bit Pete Tong :D
Quote from: tredders on Nov 05, 2009, 19:21:43
Well, I've got my email from IDNet - I'll be live on the service tomorrow, by 6PM. Having just waited about 3 minutes for this page to load, in order to type this (no exaggeration!), I can't wait!
You should be able to access your IDNet account now, and set up emails, etc, for when you're up and running. Good luck! ;)
So Tredders? The anticipation is killing me!
Well that was painless! Got an email early this morning to say I was active, spent 5 minutes configuring my new DG834G, and then I was up & running. First thing I did was a speedtest, which gave the best speed results ever on my line, so I'm very happy at the moment.
The acid test for me will be to see if I'm still getting decent speeds at 9PM tonight, but from reading the postings on here, it doesn't sound like I've got anything to worry about.
Will post an update later tonight.
Tredders
:thumb:
Welcome to happy land. :) Don't forget, if you haven't already, to set up your email, web space, blog space and photo album.
Thanks for the replies. Bit of a mixed first afternoon - the speed is great, and is consistently at the maximum for my line.
However, the connection drops from 5MB to about 0.2MB every 10 minutes or so, which is cured via rebooting the router. I've spoken to IDNet's (excellent) tech support, and they've remotely pinged my router to prove that the connection is good. They're saying that it's most likely being caused by the fact that mine is a new connection, and the line is finding it's optimal speed. Bit frustrating at the moment, but hopefully it'll all settle down soon.
Are you saying the line is re-syncing, or that speedtests are varying?
Quote from: Rik on Nov 06, 2009, 18:29:44
Are you saying the line is re-syncing, or that speedtests are varying?
I'll be happily using the internet, and the connection's nice & quick. If I run a speedtest, I'll be getting 4.5 - 5MB. Then, after 10 mins or so, browsing grinds to a halt, to the extent that it takes 2 minutes to refresh a webpage, or it just times out. If I then try a speedtest, it barely registers any speed at all!
If I then reboot the router, all is hunky dory. At least for the next 10 mins or so. I've got my old 2-Wire 2700, which I'm tempted to config and try, but this is a brand new DG834G (as recommended by IDNet), and the config's been checked and is ok....
I'd swap routers as a first step, but make sure not to force more than 10 re-syncs in an hour. I didn't experience anything like that when I moved to WBC, but there are so many variables, I'd start with the router - I'm using a 2700 and it's fine.
What else is connected to your phone line?
Quote from: Rik on Nov 06, 2009, 18:44:13
I'd swap routers as a first step, but make sure not to force more than 10 re-syncs in an hour. I didn't experience anything like that when I moved to WBC, but there are so many variables, I'd start with the router - I'm using a 2700 and it's fine.
What else is connected to your phone line?
Yeah, I'd come to that conclusion... I'll try the 2700 and see if that's any better. Not a huge amount more on the phone lines, and everything's through a microfilter.
What, though, and is the router on the end of an extension lead of any kind?
Quote from: Rik on Nov 06, 2009, 18:49:19
What, though, and is the router on the end of an extension lead of any kind?
I've got a DECT phone in the hallway (with 4 remote handsets), and the router is plugged into my main BT socket into the house, in the lounge. No Sky, Tivo etc.
The router was connected to a Belkin Surgemaster 4 way plug, so I've tried moving a couple of things around and plugging it straight into the wall. We'll see how that goes.
Incidentally, I tried the 2700 with exactly the same results. Also got BT to check the line and they're saying it's all come up clear.
I've noticed that the router is now synching at a much lower rate (4544 rather than 6250-ish earlier). Let's see if it's more stable at this lower speed.
Has your target noise margin increased, ie the figure you see immediately after a re-sync? It mght be worth testing with the DECT base unit disconnected and turned off.
Well, got up this morning and the red "no line" light was on the front of the router, so there was no connection at all. I rebooted it (at around 07:30), and the line stayed up for an hour. It's since dropped to about 1MB connection speed, so no Youtube streaming, lots of webpage timeouts etc.
I've tried 2 different routers, 2 different ADSL filters, disconnected everything else from any phone port in the house, had BT check the line, and it's still the same: decent performance for a short period of time (anything from 5 mins to an hour this morning), and then it drops to unusable speeds (even though the 1MB I'm seeing now is better than the 0.2 last night)...
Really not sure what else I can do now. The noise levels haven't changed, nothing else is connected to the phone, BT are saying it's a problem at the ISP's end (what a surprise, BT saying it's not their fault :whistle:), and nobody is on support from IDNet until Monday.
Biggest issue with this is that I work from home, so really need a decent connection.
Call support, no connection is classed as an emergency. If you had a no line light, though, it sounds to be between you and the exchange.
Quote from: Rik on Nov 07, 2009, 09:11:11
Call support, no connection is classed as an emergency. If you had a no line light, though, it sounds to be between you and the exchange.
Thanks Rik. I did contact support, who checked the line remotely, and asked me to do a BT Speedtest. I'd just rebooted the router, so I got 2.5MB (from a profile of 3500), which was about normal. The support guy said that there wasn't much else he could do, as the line was up, and it wasn't classed as an emergency.
I've just come back home after a couple of hours out, and re-run the BT Speedtest. It's now showing 337k downloads, which tallies with the 0.3 I was seeing last night. Weird. I know that if I reboot the router, I'll go back to max possible for my profile. Go figure.
I'll check again with support on Monday when they're back online, but unfortunately this hasn't been as smooth as I hoped, to say the least...
I'm afraid you seem to be a victim of Sod's Law, Tredders. If it's going to go wrong, it will be at the weekend. :(
Quote from: Simon on Nov 07, 2009, 15:14:16
I'm afraid you seem to be a victim of Sod's Law, Tredders. If it's going to go wrong, it will be at the weekend. :(
Yeah, and always to me :D
It's not the end of the world - I've been quite impressed with support so far, so I'm sure it'll get resolved sooner rather than later. Could do without the hassle though, and I'm concerned there's a chance of getting caught in the middle of Bt saying it's an ISP problem and IDNet saying it's a line problem. We shall see.
That shouldn't happen with IDNet. :fingers:
Quote from: tredders on Nov 07, 2009, 15:18:41..... I'm concerned there's a chance of getting caught in the middle of Bt saying it's an ISP problem and IDNet saying it's a line problem. ....
Hi Tredders welcome to IDNET. Sorry to read you are having problems. By way of reassurance, there are many thread here about problems that fall in the middle between the ISP and the customer. One of the reasons I always recommend IDNET is because they work with the customer in the middle ground, to help diagnose and resolve problems. It seems like part of the service and I urge you to speak to them and follow their advice.
You probably have done this, but I have always resorted to connecting directly to the primary BT socket, with the half faceplate removed, thereby disconnecting all external cables, phones and filters. There is a test point under the half faceplate, if you have one. Having eliminated the house loop, secondary filters, phones, sat boxes etc., and wireless by connecting with cable, you only have the router filter to swap out with a known high quality good one to show a line or router problem. You tried the 2-wire but have not mentioned the "no line problem" with it. May be the Netgear is less tolerant. But don't rule out Sod's Law and the new router.
Quote from: davej99 on Nov 08, 2009, 12:32:21
Hi Tredders welcome to IDNET. Sorry to read you are having problems. By way of reassurance, there are many thread here about problems that fall in the middle between the ISP and the customer. One of the reasons I always recommend IDNET is because they work with the customer in the middle ground, to help diagnose and resolve problems. It seems like part of the service and I urge you to speak to them and follow their advice.
Thanks for the welcome :thumb: IDNet's support has impressed me so far, so I'm sure it'll get sorted tomorrow when support are back online.
Quote from: davej99 on Nov 08, 2009, 12:32:21
You probably have done this, but I have always resorted to connecting directly to the primary BT socket, with the half faceplate removed, thereby disconnecting all external cables, phones and filters. There is a test point under the half faceplate, if you have one. Having eliminated the house loop, secondary filters, phones, sat boxes etc., and wireless by connecting with cable, you only have the router filter to swap out with a known high quality good one to show a line or router problem. You tried the 2-wire but have not mentioned the "no line problem" with it. May be the Netgear is less tolerant. But don't rule out Sod's Law and the new router.
Yes, I tried the primary socket - in fact, the out of hours support chap I spoke to yesterday also suggested it. The 2-wire also had the no-line issue with it, and I've tried 2 different filters, so I'm a bit stumped by it at the moment. Last night's speedtest went down to 7k, which took me right back to my old US Robotics modem years :D. However, today has been a constant 3.5MB, which is the maximum the current profile will allow.
You can bet your bottom dollar that if there's an obscure problem to be encountered, it'll be with me :D. I'll post up my findings tomorrow evening after speaking to support.
:fingers:
We'll be here.
Quote from: tredders on Nov 08, 2009, 13:19:45You can bet your bottom dollar that if there's an obscure problem to be encountered, it'll be with me :D. I'll post up my findings tomorrow evening after speaking to support.
Sounds like you are on top of the issues that are your responsibility. There have been issues with ADSL2+, 21CN, WBC, exchange congestion etc, none of which I understand, and it will depend on your exchange whether you are affected, but again tech support will be on to it if it is relevent. Tech support seem happy to help customers fix problems however caused and it is very unlikely they will walk away. These guys are not premium rate script monkeys. One bit of advice though; if IDNET think there is a physical line problem then trust them. This might mean calling in BT and they will tell you there is a risk you might be charged if it is a false alarm. Do not be too worried by this. BT are not the horrors some would have you believe and IDNET seem to have a good relationship with them. Please post the outcome because this helps others.
Hi again chaps,
Just a quick update... line problems continued over the weekend, and also yesterday (got up to find the red "no internet") on the router, which was cured by a router reboot. I was out all day yesterday, so ran a BT speedtest before leaving for the office this morning, and it hit the heady heights of 170K/sec! The weird thing continues to be the fact that a router reboot (either the Netgear or 2-wire) temporarily fixes the speed issue...
Called IDNET support when I got home today at 3PM, and they said they'd speak to a couple of people at BT who they have a good relationship with, and would contact me, which I would guess will be tomorrow now. I'd kept screenprints of the results of all of the speedtests over the weekend, and support were glad of those for proof of the issues.
Hopefully some news tomorrow....
Tredders
:fingers:
They'll do their best for you, Tredders, rest assured of that.
Hi again
A quick update... didn't hear anything back from IDNet support, so called them, and was told that the issue was with BT, and that I'd be given an update later that day. Another 24 hours passed and I'd heard nothing so called them again, and have now been told that the capacity at my exchange is being upgraded, and will take up to 10 days, hence the speed issues.
Funnily enough, neither of my 2 next door neighbours (both with different ISPs, both of whom connect to the same exchange) are suffering any performance issues. I'm not sure if I'm just unlucky here, or being fed a line!
I'm off to the US with business for a week next week, so will check out the status when I get home.
Apologies if this sounds like a whine, but it's been a week since I switched, and I've had no internet access since then - my replies have been either via my USB dongle (GPRS, yawn) or iPhone. As I work from home, I've had to drive to the office every day in order to do my job. The weekend support chap last weekend clearly checked nothing, since he just told me that the speed issues were caused by the new connection trying to sync at the best speed, and I've had to chase normal support twice to get any sort of update during the week. Factor in that both my neighbours have perfectly good internet access, and you can probably appreciate my frustration at the moment.
Hopefully things will get sorted soon (I should set that as my forum signature!), but at the moment I'm not holding my breath...
Tredders
It's bad that no-one got back to you, Tredders, but what you've been told is not that strange. Different lines connect to different DSLAMs or MSANs, and also use different VPs, so one person can suffer while others don't.
Hi Tredders,
I'm sorry you feel your experience to date has been less than exceptional. Unfortunately our initial response was delayed as having raised the issue to BT we were awaiting their report which took 24hrs to come back. I do note however that your email specified a contact mobile number for updates but an email update was sent to you on 11/11/09 17.05 instead which i do apologise for, this email confirmed the case was in hand and we would be in touch as soon as we received BT's response. On 12/11/09 having received the report back from our contacts in BT my colleague James called you on your mobile to inform you that the VP you are connecting to is heavily congested and is in the process of being regraded, this can take 10 days to complete i'm afraid.
Again, I am sorry you feel you were not kept updated in a timely manner, in your case BT did take longer than usual to report back to us but we did try to assure you your case was in hand.
Do let us know if there has been no change after the VP regrade, if this is the case we can push for a tie pair modification to move you to a different VP entirely.
Kind regards,
Miriam
--
Miriam Ball
Technical and Customer Services Manager
IDNet
Thanks, Miriam.
Hi Miriam, Nice to hear you on here. Hope you're keeping well. ;D
Great post Miriam. I would be very pleased had you done that work on my account. :thumb:
Hi Miriam
Thanks for posting on here. Apologies for the whine yesterday - a combination of no internet connection for a week, and having to drive an hour into the office to do stuff I normally do from home kind of caught up with me, and I'm afraid it came out on here!
Appreciate that there are many factors involved with resolving the problem, and BT taking their time coming back to you didn't help matters. It sounds as though it should all be sorted by the time I get back from US, so let's wait until the end of next week.
Cheers
Tredders
Nice post, Tredders. Have a good trip. :thumb:
Hi again,
I thought I'd post an update, for anyone still interested :D
Got back from my week-long business trip, and my connection is the same - just ran a speedtest and got 8k/sec. Called IDNet support and they checked their records and the VP upgrade should have happened by now. They need to request the latest status from BT, to check if it has happened, and we'll take it from there.
I was hoping that all of this would have been resolved whilst I was away, but unfortunately it looks as though I'll be driving into the office every day this week rather than working from home. All a bit frustrating, as this will be my 3rd week without any usable internet connection.
Mark.
If it's any consolation, mine is running between 580k and 3.6M. :(
You need to go LLU. ;)
Quote from: Rik on Nov 23, 2009, 18:02:58
If it's any consolation, mine is running between 580k and 3.6M. :(
I dream of 580k right at the moment, Rik :laugh:
Odd, I have nightmares about it. :)
Quote from: tredders on Nov 23, 2009, 18:05:50
I dream of 580k right at the moment, Rik :laugh:
So do I
We're not a happy bunch, are we. :(
Quote from: tredders on Nov 04, 2009, 15:01:51
My IDNet order is all placed - ironically O2 managed to give me my Mac code within an hour of me requesting it. Quite why they choose to exhibit their best customer service when someone is leaving is beyond me, but I'm not complaining :D
Cheers again - look forward to contributing in some of the other threads here.
Tredders
that could be because they are scared of Ofcom
Ok - today's update (and apologies to anyone bored by it all!). A few people have asked me to let them know progress though, so I'm continuing with the updates...
The VP upgrade has been completed, but my problem still exists. The (excellent) support guy from IDNet spoke to his contact at BT, and 4 out of the 5 VPs on our exchange have been upgraded. Guess which VP I'm on? That's right - the 5th one, which hasn't been upgraded! Could have put money on that :D
Anyway, IDNet have requested that I get moved from the current VP to the new one, which will apparently take 3 days. Once this is done, my problems should be solved (please God!).
Fingers crossed for you! :fingers:
Now could you imagine having that conversation with Bryan from india?!
Yes, but only when I want to terrify myself. ;D
Well, here we are again :whistle:
Nothing's changed - I still have intermittent connections... at best, I'm getting an hour a day of 1MB (which feels like heaven), followed by 7 or 8kbps for the rest of the time. So, my connection is pretty much unusable, so as I'm supposed to work from home, I'm having to spend all my time in the office (which is an hour's drive away).
Heard nothing back from either IDNet or BT, so made a couple of phone calls in the week. IDNet contacted BT, and said that I've still not been moved to another VP, despite the fact it was supposed to have been completed a week ago. I was told it would be completed in 3 days (heard that before, eh?), which would have been last Friday, but of course, nothing has changed.
I'm beginning to realise that this will take as long as it takes, and nothing I can do will speed it up. However, it's now been around 6 weeks since all of this started, and to say that it's wearing a little thin now is an understatement. Kinda makes you realise how much you take a stable, fast internet connection for granted...
BT can be a pain with this kind of thing, they give a date to the ISP, they break (but don't tell the ISP) and on it goes. Have you asked for your case to be escalated with BT? If not give support a call and ask them to do so. Once I did that, BT got off their collective backside.
I am on O2 and looking to swap here very soon! I am with the access package (BE there) and the past year its been pretty good. Though last couple of months its 5k/sec and while they said they would traffic shape to 50K for P2P in busy times, really they mean 5k during busy times, and well, after 11pm is supposed to be unlimited speed, but 95% of the time its still at 5k. My 12 months is up today and my friend suggested I try IDnet. apparently he knows someone who works there too!
Does not look like my line will do ADSL2 :-( But are IDnet planning on any price changes or any types of speed capping over the next 12 months ?
I noticed just about all the common ISP's are having issues with 5k/sec downloads, its normal web browsing not just P2P! TBH, I do not care if the P2P is capped to 50k/sec. But I do use the net a lot as I do websites, and write software, do emails etc etc, so I need it to run fast and not wait 15mins just to download a small email!
Anyway, thought id check in and see what the score is here, no doubt will be joining IDnet when I finally get past O2's automated replies and get my MAC code!
Chris
:welc: :karma: Chris
IDNet do not block or throttle any ports, you will most likely find that the speed you get during the day, will be close to what you get during the evening, depending on exchange congestion etc. I believe IDNet are looking at the new BT price structure, before they announce any package changes.
Also, take note exxos, IDNet do not have an "all you can eat" or "unlimited" download package. So you will be charged an extra fee if you go over your allowance (depending on what package you get).
However, you do get a better speed because of this. You can also keep track of your usage online and via an RSS feed. So you know if you can use that extra 1 or 2 (or 5 :P) GB of downloads.
It's no problem for someone like me, who can budget both my finances and my bandwidth usage. :) But other may be overly tempted to download 24/7 and meet their limit in just a few days.
But then that's the choice. Have fast internet, and use it well, or "unlimited" and get stuck in traffic.
Quote from: Technical Ben on Jan 19, 2010, 17:55:58
Also, take note exxos, IDNet do not have an "all you can eat" or "unlimited" download package. So you will be charged an extra fee if you go over your allowance (depending on what package you get).
However, you do get a better speed because of this. You can also keep track of your usage online and via an RSS feed. So you know if you can use that extra 1 or 2 (or 5 :P) GB of downloads.
It's no problem for someone like me, who can budget both my finances and my bandwidth usage. :) But other may be overly tempted to download 24/7 and meet their limit in just a few days.
But then that's the choice. Have fast internet, and use it well, or "unlimited" and get stuck in traffic.
Good post and quite correct information. :thumb:
:welc: Chris!
Where are my manners, hi Chris. :welc: :karma:
:welc: :karma:
thanks all :) greetings to all from Staffordshire :)
Looks like my line does not suppose ADSL2, seems a shame as the price seems the same but seems better package with ADSL2.
Thanks for pointing out the DL limits, normally that kinda thing is hidden somewhere.
I did not spot the rss thing, but if it allows me to keep track on how much ive used each day then that would be great! I was on a similar type thing with pipex some years ago, they had 30GB limit and charged £1 per GB over. I only went over a fraction twice in the year so its no biggie!
Some people may think its unfair, but considering O2 is unlimited, it means nothing, as you can't download more than a few MB per day before giving up anyway! I myself may hit the 30GB in the first month, but after that i dont download much so probably wont use more than 10GB thereafter.
Hopefully will be with you guys in a few days! I can't find any bad reviews anywhere, but found miles of pages from other ISP's, some of those pages are probably by me too!
Not sure if my O2 router will work with it, i lost my username and passwords after I changed them, but have a speedtouch 330, presume these will work fine anyway ?
Isn't the 330 just a USB modem? I think it will work, but you'd be better off with a router.
yeah its a just a modem, i use the O2 router, but in case I cant log into it I can use the speedtouch 330 to get me started until i can figure it out, or buy a new router.
Make sure you have the latest drivers.
Quote from: Lance on Nov 26, 2009, 22:13:30
Now could you imagine having that conversation with Bryan from india?!
O2 use only English call centres Lance
Quote from: Lance on Nov 26, 2009, 22:13:30
Now could you imagine having that conversation with Bryan from india?!
O2 use only English call centres Lance
Quote from: exxos on Jan 19, 2010, 15:05:49
I am on O2 and looking to swap here very soon! I am with the access package (BE there) and the past year its been pretty good. Though last couple of months its 5k/sec and while they said they would traffic shape to 50K for P2P in busy times, really they mean 5k during busy times, and well, after 11pm is supposed to be unlimited speed, but 95% of the time its still at 5k. My 12 months is up today and my friend suggested I try IDnet. apparently he knows someone who works there too!
Does not look like my line will do ADSL2 :-( But are IDnet planning on any price changes or any types of speed capping over the next 12 months ?
I noticed just about all the common ISP's are having issues with 5k/sec downloads, its normal web browsing not just P2P! TBH, I do not care if the P2P is capped to 50k/sec. But I do use the net a lot as I do websites, and write software, do emails etc etc, so I need it to run fast and not wait 15mins just to download a small email!
Anyway, thought id check in and see what the score is here, no doubt will be joining IDnet when I finally get past O2's automated replies and get my MAC code!
Chris
You say you are on the access package (Be there) O2 Access package is with BT not Be, only LLU is with O2/Be. But moving to Idnet will be an improvement over access but if you have LLU, it wont be as fast.
Quote from: exxos on Jan 19, 2010, 21:05:45
thanks all :) greetings to all from Staffordshire :)
Looks like my line does not suppose ADSL2, seems a shame as the price seems the same but seems better package with ADSL2.
Thanks for pointing out the DL limits, normally that kinda thing is hidden somewhere.
I did not spot the rss thing, but if it allows me to keep track on how much ive used each day then that would be great! I was on a similar type thing with pipex some years ago, they had 30GB limit and charged £1 per GB over. I only went over a fraction twice in the year so its no biggie!
Some people may think its unfair, but considering O2 is unlimited, it means nothing, as you can't download more than a few MB per day before giving up anyway! I myself may hit the 30GB in the first month, but after that i dont download much so probably wont use more than 10GB thereafter.
Hopefully will be with you guys in a few days! I can't find any bad reviews anywhere, but found miles of pages from other ISP's, some of those pages are probably by me too!
Not sure if my O2 router will work with it, i lost my username and passwords after I changed them, but have a speedtouch 330, presume these will work fine anyway ?
You will not be able to keep the O2 router as it is theirs and they will want it back when you leave or they will charge you for it. They send the packaging to send it back to them post free.
Colin
heres the image of my O2 line.
http://www.speedtest.net/result/688719835.png
AFAIk, they have O2 and access, where not sure what O2 use, but AFAIK the only other option was access, which cost twice as much.
A few days ago it tested as 6MB, now its 0.77MB :-( saying that even when it saif 6MB I still couldn't download anything. Normally my email checks every half hour, and used to go that fast i never used to see it checking all my email accounts. Now, its lucky to even check them all, takes several seconds to download one small email.
The mad thing is, yesterday , I downloaded a demo version of some electronics software, and it came down at 300k/sec!
Anyway, I spoke to O2 just, MAC on its way 48 hours, thankfully only in the que for 12mins, English person who asked why I wanted to leave, so I said "slow speed issues" and he said "I had a feeling you was going to say that". So people are leaving O2 in floods and going by O2's forum they have been jumping ship for a while now.
Yes, why do I have to return the router ? that sux, but then again, I forgot what username I put in it so not like I can use it with IDnet anyway. Will have to try and remember what was "in the box" as not a clue, plus I have no idea where the CD went.. Really dont want to get into issues of "ive not sent it all back" and get charged the full price of the thing or something vial like that which companies seem to have no problem in doing :(
The guy at O2 said it could be BT at fault or the exchange, makes me wonder as almost every ISP has had such issues the past few months. A little worrying as IDnet use BT too ?
Even my line is better than that. :(
Usual box contents are one or two filters, ethernet and RJ11 cables, stand (if applicable), power block and router, plus CD and whatever documentation they chose to supply.
yeah, i know theres a filter and cd *somewhere*.. my line according to BT is 3.5M but it normally connected from 6 to 6.8. Even so it never got over 150k/sec even on a good day. 300k/sec would be a luxury for me!
I used to get 600k speed on demon internet years ago, geese, I wrote pages of complaints to them when I wanted to leave! They upgraded our internet package when we terminated our account, then billed us for it, then when we refused to pay they sent dept collection to us. When I rang them up they told us we didn't even have an account with them. The amount of emails and phone calls and letters I wrote in 6 months cos of those idiots!! They only backed down to resolve it when I said I will be taking them to court which after 6 months is just insane in itself!
Ive been though a few ISP's, my friend from mellowms recommended IDnet as TBH I was at a total loss who to actually go with next! Seems I already camped out on this page already :whistle: getting used to my new home ;)
:)
We have that effect.
http://www.speedtest.net/result/689148352.png
don't you guys just feel sorry for me now!
My upload speed is twice as fast as my download speed now, its great if I want to send someone a file! :dunno:
I thought i would go on Youtube and cheer myself up and watch some random vids, but i can't :-( actually found myself trying to tidy up the backbedroom today.. Might be bored enough soon to try that portal to another world.. call the front door....
(http://www.speedtest.net/result/689157580.png) (http://www.speedtest.net) :whistle:
there should be a emotie with a big stick so i can poke people...
Fancy adding a rather large antenna on your router ?? :thumb:
you can borrow some of mine too if you fancy . :welc:
(http://www.pingtest.net/result/8407985.png)
(http://www.speedtest.net/result/689565866.png)
Give it 10mins the speed will crash by the time ive got my emails.
Quote from: exxos on Jan 20, 2010, 15:31:46
heres the image of my O2 line.
http://www.speedtest.net/result/688719835.png
AFAIk, they have O2 and access, where not sure what O2 use, but AFAIK the only other option was access, which cost twice as much.
A few days ago it tested as 6MB, now its 0.77MB :-( saying that even when it saif 6MB I still couldn't download anything. Normally my email checks every half hour, and used to go that fast i never used to see it checking all my email accounts. Now, its lucky to even check them all, takes several seconds to download one small email.
The mad thing is, yesterday , I downloaded a demo version of some electronics software, and it came down at 300k/sec!
Anyway, I spoke to O2 just, MAC on its way 48 hours, thankfully only in the que for 12mins, English person who asked why I wanted to leave, so I said "slow speed issues" and he said "I had a feeling you was going to say that". So people are leaving O2 in floods and going by O2's forum they have been jumping ship for a while now.
Yes, why do I have to return the router ? that sux, but then again, I forgot what username I put in it so not like I can use it with IDnet anyway. Will have to try and remember what was "in the box" as not a clue, plus I have no idea where the CD went.. Really dont want to get into issues of "ive not sent it all back" and get charged the full price of the thing or something vial like that which companies seem to have no problem in doing :(
O2 use two systems LLU and good old BT, the access package is dire, I moved back to Idnet because of those very reasons, the LLU package if they have the equipment in the exchange is pretty good, apart from the long contract of course, never really had issues with CS since its 24/7 phoning at night you got through quickly and got a btter class of help.
O2 just did not realise all you can eat on ADSL MAX does not work, and now they throttle and shape i belive in an attempt to sort the mess out, which it has not. They started off so well.
*Shrugs* it says
My package
O2 Home Broadband Access
Monthly charge*
£ 17.50
Contract length
12 months
Date contract ends
19 January 2010
And comes up "Be Unlimited" on speedtest, a few people said O2 use BE. Strange thing is, BE do not cover my area, so unless they sold off the entire thing to O2 in my area I have no idea.
My net is running at 65k/sec now, now why did I think it would speed up when I wanted to leave.... im not stopping with O2, still waiting on my MAC code.
They have to give it to you within five working days or you can complain to Ofcom.
My O2 progress... Got my return "jiffy bag" Freepost. Only thing is, I dont have the router box anymore ? Still waiting for my MAC key.
Push them if it reaches 5 days.
Will give them Until Monday.
todays spedd results, which seem to be working well for me at the moment.. noticed this yesterday, it ran resonable for a couple of hours then crashed in speed again.
(http://www.speedtest.net/result/690851626.png)
Not convinced that after 2 months of it being unusable that a few hours after I called to leave it started being "better". Its still very poor though at all times of day. Got 65k/sec for about 2 hours yesterday. Suppose I should be posting this on the O2 forum really! but hope it helps people out who are wanting to Migrate from O2 to here like me!
I also posted my progress on the O2 forum too, I mentioned IDnet, but presume the post will get deleted for it!
Quote from: exxos on Jan 22, 2010, 11:08:43
My O2 progress... Got my return "jiffy bag" Freepost. Only thing is, I dont have the router box anymore ? Still waiting for my MAC key.
The O2 router? I believe they'll charge you for that.
i have the O2 box, not the box it came in.. I guess that would be confusing... :eek4:
Any update from the OP on his connection?
Quote from: exxos on Jan 21, 2010, 10:21:42
*Shrugs* it says
My package
O2 Home Broadband Access
Monthly charge*
£ 17.50
Contract length
12 months
Date contract ends
19 January 2010
And comes up "Be Unlimited" on speedtest, a few people said O2 use BE. Strange thing is, BE do not cover my area, so unless they sold off the entire thing to O2 in my area I have no idea.
My net is running at 65k/sec now, now why did I think it would speed up when I wanted to leave.... im not stopping with O2, still waiting on my MAC code.
I think its all lumped under Be which is bad as Be are fast and a good provider, O2 Access is so slow its through the BT Adsl Max system and is way over subscribed, I could not believe how bad it was after moving and having used their LLU service. I asked for my mac code and got it the same day with some prodding if I remember rightly.
Quote from: exxos on Jan 23, 2010, 00:49:31
i have the O2 box, not the box it came in.. I guess that would be confusing... :eek4:
I don't think that matters!
Still waiting for my MAC key.
got this Email from them however.
We're committed to providing a good quality broadband experience and I wanted to update you on the work we have been doing since my last email.
The traffic management we started in December has been a real improvement for the vast majority of customers, particular those that use streaming services like YouTube or iPlayer. As a result, more customers are using the service, however at peak times you may have experienced slow speeds because of more people making use of the service. To make this better we are investing to increase network capacity, but it will be 3 or 4 months until you will see the full benefit of that investment.
To make an immediate difference, we are contacting more of the customers doing the heaviest downloading on our Access network. To give you an idea how some of the heaviest downloaders compare to the average O2 Home Broadband Access customers who download around 5GB per month (about 15 episodes of EastEnders from iPlayer or similar); the heaviest downloaders (the top 100 customers) download between 290 and 1,420GB per month. So the top downloaders, are downloading the equivalent of 4,500 episodes of EastEnders in a month.
We will be continuing to contact the heaviest downloaders asking them to change their behaviour as we know they're having an adverse effect on the majority of our customers.
-----------
though I can't imagine someone buying a new 1TB hard drive each month ?? lol I have to get my TV off the net cos the signal is so cr*p here even with huge antenna and amplifiers. Even so, I doubt it goes much over 10GB a month in total! Don't have *that* much time to sit and watch tv either!
How long has it been since you requested the MAC now?
Time to get the big stick out I think
That was the way I was thinking...
its been 6 days, but only 4 working days because of the weekend.
Oh well, they have the rest of today then. ;)
Quote from: exxos on Jan 25, 2010, 18:20:39
To make an immediate difference, we are contacting more of the customers doing the heaviest downloading on our Access network. To give you an idea how some of the heaviest downloaders compare to the average O2 Home Broadband Access customers who download around 5GB per month (about 15 episodes of EastEnders from iPlayer or similar); the heaviest downloaders (the top 100 customers) download between 290 and 1,420GB per month. So the top downloaders, are downloading the equivalent of 4,500 episodes of EastEnders in a month.
We will be continuing to contact the heaviest downloaders asking them to change their behaviour as we know they're having an adverse effect on the majority of our customers.
Gosh, what tosh they talk! Sounds like they haven't moved on at all sorting out the myriad problems with Access since I jumped ship in November last year.
Thank goodness I did! I can't believe that anyone can manage to download 4,500 episodes of ANYTHING on the Access package ::) T.
Or that they would want to. ;)
well its been over a week and still no MAC key. I emailed them and they said...
> Hi Chris
>
> Thank you for your email regarding your broadband account.
>
> I've checked your account and can see that you've not yet received the
> MAC key. I'm afraid I'm unable to help you regarding the MAC key through
> an email as you're on a home access package.
>
> The easiest way to arrange for the MAC key is by phone. Please call us
> free on 0800 230 0202. Remember to drop the first zero if you're calling
> free from an O2 mobile phone.
like, here we go, I did that a week ago called them, sure as heck aint calling them again, what would be the point after they failed to sort it the first time I called ?! Here goes the "going around in circles" thing now :mad:
Phone and tell them you'll be complaining to Ofcom, that usually does the trick.
I know I have this issue each time I try to change my ISP, When I left demon it dragged on for 6 months. One time I changed between ISP's (cant remember who ) they could do the change for me and all I had to do was sign a authorization form to allow the new ISP to make the changes. Do IDnet do that ? Its clear O2's support sux and I really don't have the time to prat about for weeks/months on end while they just mess me about.
No, the MAC system now requires that the 'losing' ISP issues a MAC key.
You don't have to wait for O2, though, go to Ofcom and they will apply pressure.
well that kinda sux then :( yet again poor customer service from another ISP (meaning O2!) Where us the poor customers have to go though epics of hype to get anything done at all. Back over to the O2 forum to warn people again!
Take a look here:
http://www.ofcom.org.uk/consumeradvice/internet/service/switch/mac/
yeah, i just been going around in circles on there. Does not help much, just end up on the same page where they say to contact the ISP. like doing that does anygood anyway. Will write a complaints letter after tea, not like it will do any good. Then write to the bank to terminate their payments as I'm not paying for a service i can't use. They already had more than 30days cancel notice and they are not going to bill be for next month too!
Email sent away to O2. Wish I had gone into law rather than computers & electronics!
We often feel the same. :)
another email..
Hi Chris
Thanks for getting back.
I'm sorry for the inconvenience caused during this period. But I'd like
to inform you that you're on Home Access package so I'm unable to
generate a MAC key for you as we don't have access to generate it.
This is the reason why you've been asked to call us on 0800 230 0202.
I hope they'll sort this for you.
Kind regards
Ajit
Broadband Customer Liaison Advisor
------------------------------
So the point of me calling O2 to get a MAC key is......... ? so now i have to ring somewhere else now! seesh, going around in circles passing the book or what!
That sounds like botal tollocks to me. What difference does it make what package you're on? Why can't they call you? I bet that number they have given is their retentions team, who will try to bribe you to stay.
Good job they don't spell the liaison advisor's name with a "g" instead of a "j" :whistle:
probably as O2 are split into two million parts it seems, if he is contacting the LLU helpine they cant sort out the MAC key as its nothing to do with that department, just call the number, they tried stalling on me but after phoning them and mentioning Ofcom they gave me the MAC key while I was on the line. O2 are split into two distinct units, LLU and O2 Access that's probably the reason you are having issues, its damn frustrating but big providers have more hidden departments than the Lion the Witch and the Wardrobe.
Quote from: Steve on Jan 30, 2010, 07:18:40
Good job they don't spell the liaison advisor's name with a "g" instead of a "j" :whistle:
:rofl:
I will ring the number monday, kinda had enough of them for one week!
I noticed my connection runs slow at 5k/sec from 12:00 right though the day, and even at 2am still 5k/sec, however, when I do eventually get out of bed, it runs about 80k/sec from about 9am-12:00.. So its probable that "full speed" is something like 6am to 11:59am then it drops dead. Its not motivating me to get out of bed early though. think I would rather pay a few quid more for a good isp ;) :thumb:
We know how you feel. :)
exxos
Companies today drive you absolutely mad >:( It is not only ISP's it strikes me most have their Ajits 'working' for them :dunno: :sob:
Quote from: quandam on Feb 01, 2010, 18:59:53
exxos
Companies today drive you absolutely mad >:( It is not only ISP's it strikes me most have their Ajits 'working' for them :dunno: :sob:
everyone company under the sun drives you mad, you name it! dont get me started on banks!
but good news!!
I rang up o2 AGAIN today, the guy was supprised i had to ring them as O2 couldn't give me my number, so presume that was "Be There" , but he couldn't help and passed me to retentions team, after half a hour and being passed around, in short, they screwed up, and 3 hours later I FINALLY have my MAC key!!!!
apparently i have to ring them when IDnet use the key ?! seesh, if I aint spent enough time calling them already!
This can't help 02s public image. I understand it's their Access Package we're talking about but with more and more telephone exchanges being updated and going LLU, surely it has a knock on effect on their other products?
Quote from: exxos on Feb 01, 2010, 21:10:31apparently i have to ring them when IDnet use the key ?! seesh, if I aint spent enough time calling them already!
Err... why? :dunno:
I have no idea! suppose its the thing that if I dont do it , its the "well you didn't call us to cancel your account after the mac key was used so we billed you for another month" kinda thing no doubt.
Any update from the op? As this thread has been hijacked somewhat, thought it'd be nice to hear from the op.
Tredders was last online on 19 Jan, with a IDNet IP address, so the transfer happened.
nice of him to let us know
That seems likely. Although the MAC's use will generate a cease to them, companies often want a formal cease direct from the customer. Wait until you have a date from IDNet before you call.
I can really relate to this poster as I've had pretty much the same problems! (don't get me started!!)
I actually gave up and switched off last night when I couldn't even get from one http page to another!
I've also been told to contact o2 to let them know that I've "jumped ship" and I have been given an email address with a person's name to contact (Richard Davies I think?)
Hopefully I will have migrated over by this evening so I will be sending that email out tonight! :thumb:
:fingers:
Quote from: hells bells on Feb 02, 2010, 12:57:46
I can really relate to this poster as I've had pretty much the same problems! (don't get me started!!)
I actually gave up and switched off last night when I couldn't even get from one http page to another!
I've also been told to contact o2 to let them know that I've "jumped ship" and I have been given an email address with a person's name to contact (Richard Davies I think?)
Hopefully I will have migrated over by this evening so I will be sending that email out tonight! :thumb:
I was told when I was sent my mac key that i would have to call them after the key was used. The guy said all the information would be emailed. I got my mac key with no clue who to contact afterwards. :dunno:
I have had issues with them with my phone too, little OT here, similar issues though. I changed my package to a cheaper one as I did not use it much. Was told I would still get free txts each month. Then had a bill for over £200. thankfully they refunded it was it was their own fault in the first place. I know someone on Orange who had similar issues, but Orange refused to refund. What the heck is wrong with this companies ?! :rant2:
I'm in motion to join IDnet, see ya all soon :thumb:
I had the exact same thing happen to me Exxos!
£200 is the usual offer for free upgrades/discounts on O2. But the "charge" and "refund" buttons must be really close together over in the office. So I got charged £200, instead of refunded. :(
Got the bank to freeze the DD so it never left my account. :thumb:
When I left O2, I thought I just had to handover my MAC and that would be the last I would hear of O2. So that is what I did. The following month I was billed by O2. I called to complain. They said that I was billed because I did not tell then that I had left. I said I have left several ISPs and only had to use MAC and that was all that had to be done. O2 CS chap said that was how they worked! :mad: :rant2:
Be warned any potential ex-O2 customers.
Udnylad
I knew O2 would pull that trick. The classic "well you didnt tell us you left so we kept billing you".
on a brighter note..
(http://www.speedtest.net/result/714351865.png)
:eek4: :thumb:
Actually i have never in my life been on such a fast and stable ISP!!!!
Best part is, I can't get on O2's site to tell'um ive left! lol
Hi exxos
Glad to hear it's working out well for you.
We're grateful for any and all ratings of us on www.thinkbroadband.com
WRT O2, I would recommend that you cancel the Direct Debit, or whatever your payment method was used, to ensure that they can't just take what they think you owe without proving it.
Regards
Simon
http://www.thinkbroadband.com/speedtest/results/id/126599925870187232295.html
i did not register there, though there is another site where i have left lots of feedback on, none of it was good, ill try n find it again later! I know idnet had reviews on there (all good) but were over a year ago if I remember right.
still ongoing fun for me!
Hi Chris
I'm sorry to hear that you want to cancel with us.
I've checked and see that you're on Home Access package. As you're on
this package, I'm unable to cancel your account. If you want us to
proceed further, you need to call our customer service team on 0800 230
0202. And we'll assist you for cancelling your account.
However, there's a technical difficulty which has occurred on our
website. Our maintenance team is currently investigating this at the
highest priority and trying to resolve as early as possible.
I apologise for the inconvenience which may have caused you.
Kind regards
Khalil
Broadband Customer Liaison Advisor
www.o2.co.uk/broadband
I had none of these issues with O2, I called up, they were slow with the Mac called back mentioned the 5 days rule they gave me the Mac, I transfered over, called O2 broadband support and said I had left as I was asked to, end of subject. A lot of the big ISP's ask for you to let them know you have finally left so they can stop things there and then, they can see the Mac has been used and stop further charges.
If you dont call O2 they may possibly charge you further, as they are such a huge company it can take a few days for the systems to update and say you have left, hence they ask for that call. You have to remember they have millions of customers and the system cannot update instantly I imagine there is a routine for updating their accounts, and it may be weekly/daily who knows but the point is call them, especially If they have asked you to call beforehand to say you have migrated.
After leaving O2 Broadband I cancelled my direct debit, it was really painless, not sure why you people have had major issues :dunno:. As for phone, been with them years and no problems, but I rarely talk to CS and check my account from my iPhone or from my PC to see what's been used so no nasty surprises.
Time has moved on these companies are huge multinational beasts, you have to help yourself as much as possible or you do get lost in the machinery sadly, after all there is no human face to them like Idnet.
In all honesty its up to us to make sure we shut the door behind us these days as no one else will, if you dont, well expect issues sometimes, mistakes happen.
I just rang them up.. again. They must be bringing in more staff as they were not english like they were a month ago.I have lost count the amout of emails and times I have had to call them. must have tried to cancel like 20 times over the past month so far. Granted mistakes happen, but seems to be rather a lot. Was getting on for 3 weeks before I got my MAC key and then had to keep emailing and calling them. Going around in circles, well, just read my previous posts! seesh what an epic, at least I can say they were not as bad as demon net which dragged on for 6 months or more!
Problem is, none of the ISP's get good reviews, so I was pretty stuffed, that even if I changed, I would still be no better off. It gets to the point where you just give up and just accept the trash service, which should not be allowed to happen! Thankfully a friend of mine recommended IDnet, I never heard of them, but could not find anything bad about them on google, Maybe poor logic for choice that they really could not be any worse than anyone else, but even though I have only been on IDnet 2 days now, I have never seen my net connection go so fast! Lets hope IDnet keep up the good work :thumb:
I notice the use of the term cancellation, you don't want to cancel with O2, but to migrate away. If they cancel your account, you'll have to pay a reconnection fee.
He's already with IDNet,so I would hope they can't cancel some other ISPs tag.
I'm only part-time, Steve, you expect me to engage my brain as well. ;D
I have moved from about 10 ISPs over the years. I have never had to tell them (before O2), "Now that that I have migrated, I have left you and I really do mean it!!" ???
Just being a big company does not automatically equal having dreadful CS. It just shows that they don't care!
Udnylad
O2 are really bad, when I called they said I only had to really return the router, fair enough, though I will send the "bundle" back so they can't complain. However I got a email telling me to return EVERYTHING including the CD! which I think I may have chucked about 6 months ago with the box. I never planned to leave o2, so after 6 months I chucked the box away and the "easy setup" CD never worked anyway so no doubt chucked it. I know I had problems getting connected and I had to call up o2 several times to get my username and password so I could manually put it in my router and get connected. Think it took about 2 weeks to get it sorted! I was talking to a girl at the time who said she had same problems with O2 but they gave up after 2 months as she couldn't get it to work. Thats the problem with things today. IQ of the nation seems to be on a decline so companies always making things "easier" however when something does actually go wrong your stuffed to fix it yourself like the good old days. If I remember right the O2 setup wanted you to do everything in a particular order step by step. I just plugged it all in then just needed the driver software installing.. it wouldn't let me do it so had to unplug it all and go though a very boring epic of following all the stupid pictures. Granted it would help most people but it took me hours to go though it all and after doing it all it didnt work and had to keep calling O2 who did not actually know which went wrong. So then they talked me though setting up the router manually. :mad: </end rant>
How does this compare to IDnet ? Well In one way I was a little supprised the router wasn't included, but after all this hype with O2, its actually just one reason I choose IDnet and liked them, No router = no stress later! Also as to the actual switchover, my net went off from O2, within a couple hours I got my username and stuck it in my old 330modem and I was back online a happy bunny again! So, sofar, I have already avoided a 2 weeks worth of waiting and several phonecalls. I have not had to spend days trying to get a router to work which someone else (o2) couldn't setup right in the first place.
One thing I have also noticed too, my line is still running fast! I have noticed on many other ISP's that after a couple of days my line speed would run at like 600k/sec and you think AT LAST A GOOD ISP! only to find the the rest of the year you will never see that speed again. I was lucky to get 150k/sec out of O2 "when it was good". Granted it was a cheap package of £17, actually I think it was £5 cheaper as my phone is with O2 so accepting 150k wasn't too bad for the price really. Though 3 months of 5k/sec wasn't good at all!
So I hope anyone else who is on O2 will find my info of some use. I've been though all the regular ISP's over the years so its great to finally find one that actually gives the service that it stats. Best of all IDnet actually monitor the forums, best I got from O2 was my posts being edited for stating that the service they were offering was total BS. They took out that line totally, of course its not like me to go off in a rant anyway :whistle:
exxos
You may well have done this, but, in case you haven't I would simply cancel any Direct Debit asap (I hope that was how you were paying?) and simply forget about the whole escapade including th router etc with 02 and let them whistle Dixie ;) I f they ask for money or the router, play them at their own game, ignore proceedings. I am sure you will find they lose interest very quickly indeed. Kick 'em into touch :thumb:
yeah, I stopped the DD a few days ago. Unfortunatly after dealing with demon net they could may well pressure you for stuff regardless of it you are in the right or not. After I left demon net they continued to bill me, when i complained they put me on a higher value contract and now I had two. Refused to pay both and they sent dept collection agency onto me. Told the story on the net and a little somewhere on here too. Went on for 6 months, so I do expect O2 to kick up a fuss over nothing, its just what I am used to with companies. If they moan about the CD then ill say fine, I will be more than willing to give them the current market price for a used setup cd.
Maybe topic drifiting a little now, but is there anyway to tell if my line is actually fixed up with ADSL2 yet ? Seems to be conflicting views about when our exchange will be done. Reasons is I will probably pay for one month on IDnet, then buy a package deal for ADSL2 and the internet for a year. Maybe a little confusing if I did the year thing now and then wanted to change package ? Though saying that the packages are the same price anyway ?
Log on to your account page with IDNet, it should tell you there if ADSL2+ is available on your line, I believe, or just call them and ask.
Quote from: PuncH on Feb 01, 2010, 22:47:00
nice of him to let us know
Well, I unsubscribed from my own topic when the last 3 or 4 pages were nothing to do with me :whistle:
BT completed their upgrade of my exchange, and I'm pleased to say that after nearly 4 months of limited (or rather, unusable) connections, I'm now achieving rock solid and quite acceptable download speeds. The speed is still slower than my old ADSL24 connection - I'm achieving 3.5 mps rather than 5, but to be honest, I'm so eternally grateful that I've got anything usable back now, I'm not *that* worried.
Having just run a BT speedtest, my line profile is 3.5 - I guess I could get in touch with support and see what the options are for getting this reset.
What are the router stats like? Is your downstsream margin high.
Quote from: Steve on Mar 04, 2010, 11:34:23
What are the router stats like? Is your downstsream margin high.
Hi Steve
See below (from my Netgear status page): -
System Up Time 8 days 02:00:26
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 17312662 12936467 0 2361 1991 7 days 16:55:31
LAN 100M/Full 13574815 18206320 0 2821 3146 8 days 02:00:06
WLAN 54M 309055 31006 0 169 5 8 days 02:00:26
ADSL Link Downstream Upstream
Connection Speed 4288 kbps 448 kbps
Line Attenuation 46.5 db 23.5 db
Noise Margin 16.0 db 21 db
Cheers
I can see where your download speed's gone with a margin of 15, I don't know whether you've had it reset before but if you want it reset you'll have to ensure that you've eliminated all sources of internal noise affecting the adsl signal as I believe BT are not happy to keep resetting it. Possibly worth a go with routerstats if you've access to Windows to see how much the margin is changing during the day.
http://www.vwlowen.co.uk/internet/files.htm
Quote from: Steve on Mar 04, 2010, 11:44:09
I can see where your download speed's gone with a margin of 15, I don't know whether you've had it reset before but if you want it reset you'll have to ensure that you've eliminated all sources of internal noise affecting the adsl signal as I believe BT are not happy to keep resetting it. Possibly worth a go with routerstats if you've access to Windows to see how much the margin is changing during the day.
http://www.vwlowen.co.uk/internet/files.htm
Thanks for the reply, Steve. Apart from the router, I've only got one phone plugged in through the rest of the house. I've tried to eliminate everything "noisy" from near the router (it's not powered from an extension plug, nor is there anything else electrical nearby). I've not had my line profile reset before, but I just want to ensure I've done everything I can at my end before requesting that. I should probably mention that the bellwire was disconnected from the router socket ages ago. Anything else I should be checking before I log a call?
Thanks in advance
You want to disconnect the bellwire from all sockets, including the master. Check also for matched pairs at every socket on terminals 2 & 5, eg blue/white & white/blue. Those should be the only connected terminals.
Quote from: Rik on Mar 04, 2010, 15:36:34
You want to disconnect the bellwire from all sockets, including the master. Check also for matched pairs at every socket on terminals 2 & 5, eg blue/white & white/blue. Those should be the only connected terminals.
Thanks Rik. Just done that to the other 2 sockets in the house (one of which had the cordless phone base station plugged into it). Stats now look like: -
System Up Time 03:03:25
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 681 610 0 790 570 00:04:51
LAN 100M/Full 173715 141115 0 11039 2700 03:03:04
WLAN 54M 1901 553 0 34 4 03:03:25
ADSL Link Downstream Upstream
Connection Speed 3776 kbps 448 kbps
Line Attenuation 46.5 db 23.5 db
Noise Margin 15.0 db 17 db
Noise seems to have dropped (and the lower connection speed was due to a router reset when I was checking the bellwire on that socket).
You now have a choice. (1) Wait 14 days for DLM to reset the margin automatically. (2) Ask IDNet if they can get it reset. Be aware that BT don't always agree to this and will generally only do it once. If further issues arise, the DLM is likely to put the target noise margin straight back to 15db and they won't intervene a second time.
Quote from: Rik on Mar 04, 2010, 16:18:46
You now have a choice. (1) Wait 14 days for DLM to reset the margin automatically. (2) Ask IDNet if they can get it reset. Be aware that BT don't always agree to this and will generally only do it once. If further issues arise, the DLM is likely to put the target noise margin straight back to 15db and they won't intervene a second time.
Hmm, I think I'll probably wait for DLM to do its thing, and take it from there.
When you've had dial-up speeds for a couple of months, even 3.5MB seems like warp speed :thumb:
I'll take your word for it, I've never had that speed ;D
Quote from: tredders on Mar 04, 2010, 16:52:04
Hmm, I think I'll probably wait for DLM to do its thing, and take it from there.
It takes 14 days with no re-syncs before it will budge, and then by 3db, ie to 12db. The process repeats until you either reach the 'normal' target of 6db or the stable point for your line. Each 3db is worth 5-700k of sync speed.