This BBC report says that more people then ever have Broadband (I think most of them are on my exchange ;D).
http://news.bbc.co.uk/1/hi/technology/6400639.stm
I saw this on the news earlier....
Unsurprisingly, with more people having broadband, more people are complaining at the level of service they are receiving. On the news there were a few short clips of people with issues with their CS. One was with TalkTalk and one with Sky. They wonder why they have problems....!!!!!!!! :laugh:
I long for the revolution when companies realise how much of a selling point it is to be able to claim UK call centres and phone answering targets.
Maybe I am too optimistic, but I sense that more people are getting aware of these CS issues. Sadly (or maybe through necessity) loads will always go by lowest price.