IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: talos on Aug 16, 2009, 09:57:02

Title: IS THE MAIL DOWN
Post by: talos on Aug 16, 2009, 09:57:02
It seem I cannot log onto the mail server, if I log onto Idnet main page the text is corrupted, I believe they may have a problem , can anybody else confirm this ?
Title: Re: IS THE MAIL DOWN
Post by: Mouseroo on Aug 16, 2009, 09:59:27
I can't get mail either  :(
POP3 is failing authentication, and webmail is giving me this message:

DATABASE ERROR: CONNECTION FAILED!

Unable to connect to the database!
Please contact your server-administrator.



Anyone else affected?
Title: Re: IS THE MAIL DOWN
Post by: Nigel on Aug 16, 2009, 10:00:38
Same here. Glad to know it's not just me. No doubt IDNet are aware and will fix it soon.
Title: Re: IS THE MAIL DOWN
Post by: cavillas on Aug 16, 2009, 10:02:16
My Post (http://www.idnetters.co.uk/forums/index.php?topic=15713.0)  Although idnet free mail is ok.
Title: Re: IS THE MAIL DOWN
Post by: Bill on Aug 16, 2009, 10:04:59
Me too. Network status page isn't working properly either.
Title: Re: IS THE MAIL DOWN
Post by: dennyjim on Aug 16, 2009, 10:11:29
There is no sign of any of my IDnet mail accounts showing up on IDnet.net login page  :dunno:
Title: Re: IS THE MAIL DOWN
Post by: davej99 on Aug 16, 2009, 10:25:40
Confirm POP and webmail are down as stated above.
Title: Re: IS THE MAIL DOWN
Post by: gingergalore on Aug 16, 2009, 10:26:14
glad it's not just me - i'm getting the same error message - thought my router needed a reboot

:eek4:
Title: Re: IS THE MAIL DOWN
Post by: cavillas on Aug 16, 2009, 10:29:03
Kicked my router as well but makes no difference. ;D
Title: Re: IS THE MAIL DOWN
Post by: gingergalore on Aug 16, 2009, 10:43:10
has anyone let idnet know? are they aware? ::)
Title: Re: IS THE MAIL DOWN
Post by: Simon on Aug 16, 2009, 10:52:09
They will be in a minute.  :)
Title: Re: IS THE MAIL DOWN
Post by: JohnH on Aug 16, 2009, 10:54:14
Not surprisingly, FTP is also down.  :(
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 10:57:43
FTP is OK here, mail is down.
Title: Re: IS THE MAIL DOWN
Post by: gizmo71 on Aug 16, 2009, 11:03:26
I think some of the customer login hamsters have died too:
Quotecom.mysql.jdbc.CommunicationsException: Communications link failure due to underlying exception:

** BEGIN NESTED EXCEPTION **

java.net.SocketException
MESSAGE: java.net.ConnectException: Connection refused

STACKTRACE:

java.net.SocketException: java.net.ConnectException: Connection refused
   at com.mysql.jdbc.StandardSocketFactory.connect(StandardSocketFactory.java:156)
   at com.mysql.jdbc.MysqlIO.<init>(MysqlIO.java:284)
   at com.mysql.jdbc.Connection.createNewIO(Connection.java:2555)
   at com.mysql.jdbc.Connection.<init>(Connection.java:1485)
   at com.mysql.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:266)
   at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:37)
   at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:290)
   at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:816)
   at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:95)
   at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:540)
   at mobis.util.DatabaseManager.getConnection(DatabaseManager.java:173)
   at org.apache.jsp.secure.portal.settings_jsp._jspService(org.apache.jsp.secure.portal.settings_jsp:1492)
   at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:99)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
   at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:325)
   at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295)
   at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:245)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
   at mobis.filters.AuthenticationFilter.doFilter(AuthenticationFilter.java:236)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
   at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:526)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
   at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:300)
   at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:383)
   at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:743)
   at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:675)
   at org.apache.jk.common.SocketConnection.runIt(ChannelSocket.java:866)
   at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
   at java.lang.Thread.run(Thread.java:595)


** END NESTED EXCEPTION **



Last packet sent to the server was 1 ms ago.
:laugh:
Title: Re: IS THE MAIL DOWN
Post by: Jimbo on Aug 16, 2009, 11:07:06
Glad it's not just me. :) 

Thanks for the info peeps.  Hopefully get my mail soon.  :fingers:
Title: Re: IS THE MAIL DOWN
Post by: JohnH on Aug 16, 2009, 11:08:31
This outage means that my email from the National Lottery advising that I have won the jackpot is going to be delayed.  :bawl:
Title: Re: IS THE MAIL DOWN
Post by: Bill on Aug 16, 2009, 11:08:54
Quote from: Bill on Aug 16, 2009, 10:04:59
Me too. Network status page isn't working properly either.


RSS down also.
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 11:09:34
As far as I have been able to test, mail, RSS, blog space & the photo gallery are all down. The customer portal is delivering gibberish, but web space and FTP are working. We've alerted IDNet, but it's a matter of when the calls get picked up.
Title: Re: IS THE MAIL DOWN
Post by: JohnH on Aug 16, 2009, 11:20:53
Hmm. Definitely can't FTP, but I am wondering if this something to do with the fact that my gateway was changed.  :dunno:
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 11:21:28
I can, so I'd say yes atm, or I'm being lucky. ;)
Title: Re: IS THE MAIL DOWN
Post by: JohnH on Aug 16, 2009, 11:24:25
Tried to logon using gw5 instead of gw6 (former gateway) as part of the logon, but it still doesn't want to know.
I think this will be a call to support tomorrow.
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 11:26:15
Hopefully it will be sorted before then, if it's a remote problem...
Title: Re: IS THE MAIL DOWN
Post by: ardmhacha on Aug 16, 2009, 11:28:54
Everything down here getting DNS errors. I have logged a call with support. The service has been up and down this past week or so, especially since I moved to ADSL2+ (not sure if thats connected)
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 11:29:27
It may be to do with BT's engineering work if everything is down.
Title: Re: IS THE MAIL DOWN
Post by: Ray on Aug 16, 2009, 11:35:52
Mail seems to be working now.  :thumb:
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 11:36:37
It does. Thanks, Ray.
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 11:37:49
As is everything else...
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 11:37:55
I have only just managed to get online also tried everything in the end unpluggged the router,no mail nothing  :dunno: I put it down to the works being carried out,they did say it would not affect service............so I work on the assumption it will  ;D


When I say "They" I mean my isp  ;D
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 11:39:46
That's the second such report I've seen this morning, David. I think BT's 'no interruptions' equate to their 'up to 24 Mbps'. :(
Title: Re: IS THE MAIL DOWN
Post by: davej99 on Aug 16, 2009, 11:40:36
POP mail now working.
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 11:42:41
QuoteThat's the second such report I've seen this morning, David. I think BT's 'no interruptions' equate to their 'up to 24 Mbps'. Sad

I had semi expected it although it took longer than usual to get online one possible good thing they are doing something !wonder how many are struggling with the same problem  :dunno:

My mail is back now as well
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 11:55:41
Quote from: davej99 on Aug 16, 2009, 11:40:36
POP mail now working.

It is, Dave, as is the customer portal, etc. The network status page shows details of the problem.
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 11:59:21
That would not have had an effect on me though surely Rik  ???
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 12:04:46
It shouldn't, that was the other Dave I was talking to. ;) There is a BT MUX issue though, but that shouldn't be affecting you either.
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 12:11:01
 :dunno: There is nothing on my status page
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 12:14:50
As I say, it's possible that it's the BT 'dimensioning' work, but I really don't know.
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 12:26:49
Quotedimensioning'
:hehe:

Why cant they use bl...dy English  ;D
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 12:27:43
Because we might find out what the problem was, David. ;)
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 12:35:03
I read yesterday that I think its Facebook they have a page or whatever they call it entitled We Hate BT ,or something like this...now there is an accolade
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 12:36:30
I bet that's heavily subscribed to. :)
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 12:42:05
Pass  ;D
Title: Re: IS THE MAIL DOWN
Post by: camdave on Aug 16, 2009, 12:43:03
Sorry to confuse the issue - another Dave here!
As at 12.39 still no email (obviously web OK) I have re-booted my router & computer, not that I expected it to make any difference.

David
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 12:43:51
It should be working OK, certainly is for me, Dave. Call the out of hours number, that's working again now.
Title: Re: IS THE MAIL DOWN
Post by: JohnH on Aug 16, 2009, 12:45:03
Everything okay again here, including FTP.   :)
Title: Re: IS THE MAIL DOWN
Post by: Mouseroo on Aug 16, 2009, 12:46:09
All is shiny once again    :D
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 12:47:07
The database server fell over. That holds all the user names and passwords, so it stopped people signing in to email, it stopped data being accessed for the RSS feed and customer portal, stopped sign ins for blog, gallery and, in some cases, FTP. It also stopped the out of hours voice number from forwarding messages to support. Fairly comprehensive really. :)
Title: Re: IS THE MAIL DOWN
Post by: gingergalore on Aug 16, 2009, 13:00:34
thank you to all at idnet for their prompt service, as usual

:thumb:
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 13:02:01
Thanks, Ginger. We're blaming Martin, who had gone swimming. I keep telling him that water and computers don't mix, but will he listen? ;D
Title: Re: IS THE MAIL DOWN
Post by: camdave on Aug 16, 2009, 13:17:11
Panic over - entered user name & password when requested and everything now sorted.
Funny thing was it I only had to do it for one account and not two others which I have.

David
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 13:18:08
Possibly the first one 'got disturbed' when you checked while the server was down?
Title: Re: IS THE MAIL DOWN
Post by: cavillas on Aug 16, 2009, 14:59:25
Quote from: Rik on Aug 16, 2009, 12:47:07
The database server fell over.

Stop giving this server so much alcohol, it's obvious it can't hold its drink. ;D
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 16, 2009, 15:00:59
 ;D

It's certainly been a rum do, Alf. ;)
Title: Re: IS THE MAIL DOWN
Post by: cavillas on Aug 16, 2009, 16:35:00
OUCH! :P
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 16:38:55
 :grn: is very apt I think....

I didnt have the bottle Alf  ;D
Title: Re: IS THE MAIL DOWN
Post by: Ray on Aug 16, 2009, 16:41:22
Quote from: badpianoplayer on Aug 16, 2009, 16:38:55
:grn: is very apt I think....

I didnt have the bottle Alf  ;D

:grn:  Scraping the barrel, David.  ;D
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 16:44:19
 :ithank: Ray  :grn:

One of Coopers best  ;) ;D
Title: Re: IS THE MAIL DOWN
Post by: Ray on Aug 16, 2009, 16:45:59
Quote from: badpianoplayer on Aug 16, 2009, 16:44:19
:ithank: Ray  :grn:

One of Coopers best  ;) ;D

:ithank: Tommy?  ;D
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 16:49:37
 :hehe: :clever: :congrats3:
Title: Re: IS THE MAIL DOWN
Post by: Ray on Aug 16, 2009, 16:59:26
 ;D :thumb:
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 17:03:06
Just like Vat Ray  ;D
Title: Re: IS THE MAIL DOWN
Post by: Ray on Aug 16, 2009, 18:50:19
Would that be Vat 69 then, David?  ;D :cheers:
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 18:58:56
 :clever: :congrats3: Your getting good at this Ray....hope Jill is reading this  ;D :hehe: :pmsl:
Title: Re: IS THE MAIL DOWN
Post by: Ray on Aug 16, 2009, 19:02:09
 ;D Thank you, David, and no I don't drink it I don't really like whiskey, sorry, Rik.  ;D
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 19:05:25
That should scotch any ideas then  ;D
Title: Re: IS THE MAIL DOWN
Post by: Ray on Aug 16, 2009, 19:08:03
It should, David, now I wiil disappear into the sunset on my White Horse.  ;D
Title: Re: IS THE MAIL DOWN
Post by: cavillas on Aug 16, 2009, 19:19:31
And whine away the hours..... :P
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 19:32:55
 :groan: :grn: Have one each........
Title: Re: IS THE MAIL DOWN
Post by: Glenn on Aug 16, 2009, 19:37:09
Time will pass at a canter while drinking it.
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 19:44:12
Glenn your bar red  :)
Title: Re: IS THE MAIL DOWN
Post by: Glenn on Aug 16, 2009, 19:49:05
Quote from: badpianoplayer on Aug 16, 2009, 19:44:12
Glenn yuor bar red  :)

Looks like you've been having a tipple yourself
Title: Re: IS THE MAIL DOWN
Post by: David on Aug 16, 2009, 19:51:22
I never touch the stuff.....not even wine I just dont like the taste  :no:
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 17, 2009, 08:34:03
Quote from: Ray on Aug 16, 2009, 19:02:09
;D Thank you, David, and no I don't drink it I don't really like whiskey, sorry, Rik.  ;D

That's OK, Ray, I agree that Irish whiskey isn't a patch on Scotch whisky.  :evil:
Title: Re: IS THE MAIL DOWN
Post by: Ray on Aug 17, 2009, 09:24:09
Quote from: Rik on Aug 17, 2009, 08:34:03
That's OK, Ray, I agree that Irish whiskey isn't a patch on Scotch whisky.  :evil:

I've spelt it wrong haven't I? I blame Google!  ;D  :red:
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 17, 2009, 09:28:30
You haven't spelt it wrong, you've just identified which type. ;)
Title: Re: IS THE MAIL DOWN
Post by: Baz on Aug 17, 2009, 12:57:16
is the mail prob fixed still getting a window asking for username and password on one of my laptops. Running vista using windows mail  :dunno:
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 17, 2009, 14:59:28
It is, Baz. Re-enter the username and password on the affected machine, they may have become corrupted.
Title: Re: IS THE MAIL DOWN
Post by: Gary on Aug 17, 2009, 15:07:30
Quote from: Baz on Aug 17, 2009, 12:57:16
is the mail prob fixed still getting a window asking for username and password on one of my laptops. Running vista using windows mail  :dunno:
Everything working this end Baz thats on idnet.com and my domain mail with them
Title: Re: IS THE MAIL DOWN
Post by: Dopamine on Aug 17, 2009, 15:10:11
It's not fixed here. My one remaining IDNet.com email address appears to send OK, but emails sent from and to it for at least the last hour, possibly longer, have vanished into the ether. Who's to blame this time IDNet?
Title: Re: IS THE MAIL DOWN
Post by: Gary on Aug 17, 2009, 15:11:27
Quote from: Dopamine on Aug 17, 2009, 15:10:11
It's not fixed here. My one remaining IDNet.com email address appears to send OK, but emails sent from and to it for at least the last hour, possibly longer, have vanished into the ether. Who's to blame this time IDNet?
Phone them and ask  :)
Title: Re: IS THE MAIL DOWN
Post by: Dopamine on Aug 17, 2009, 15:12:52
Quote from: Gary on Aug 17, 2009, 15:11:27
Phone them and ask  :)
I assume that's a joke?
Title: Re: IS THE MAIL DOWN
Post by: Dopamine on Aug 17, 2009, 15:19:23
Straight from tech support a minute ago: "We're getting our server looked at. Leave it with us".

Yawn......
Title: Re: IS THE MAIL DOWN
Post by: Sebby on Aug 17, 2009, 15:46:53
You should get some sleep. :whistle: ;D
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 17, 2009, 15:47:59
As I understand it, there's a queue of about 10 minutes on the SMTP server. It sounds like someone may have done a bulk mailing again.
Title: Re: IS THE MAIL DOWN
Post by: JohnH on Aug 17, 2009, 15:55:25
You haven't been emailing your Donald Russell orders again, have you Rik?  ;D
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 17, 2009, 15:57:47
 ;D

No, I've had a hot line put in to the MD. ;)
Title: Re: IS THE MAIL DOWN
Post by: JohnH on Aug 17, 2009, 16:02:14
I though you are the MD or at least have a controlling interest in the joint (  :groan: ).
Title: Re: IS THE MAIL DOWN
Post by: Ray on Aug 17, 2009, 16:04:01
He's got a major stock holding in his freezers, Lodge.  ;D
Title: Re: IS THE MAIL DOWN
Post by: JohnH on Aug 17, 2009, 16:05:47
Frozen assets?  ;D
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 17, 2009, 16:06:30
Quote from: lodge on Aug 17, 2009, 16:02:14
I though you are the MD or at least have a controlling interest in the joint (  :groan: ).


I wish. ;D
Title: Re: IS THE MAIL DOWN
Post by: Ray on Aug 17, 2009, 16:06:46
You could say that.  ;D
Title: Re: IS THE MAIL DOWN
Post by: JohnH on Aug 17, 2009, 16:08:10
Quote from: Rik on Aug 17, 2009, 16:06:30
I wish. ;D

At least you are a major steak holder.  :D
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 17, 2009, 16:09:47
Quote from: Rik on Aug 17, 2009, 15:47:59
As I understand it, there's a queue of about 10 minutes on the SMTP server. It sounds like someone may have done a bulk mailing again.

Correction, it was noticed 10 minutes before I called in, the delay is nearer to 2 hours, but should now be coming down rapidly.
Title: Re: IS THE MAIL DOWN
Post by: Rik on Aug 17, 2009, 16:10:01
Quote from: lodge on Aug 17, 2009, 16:08:10
At least you are a major steak holder.  :D

:grn: :karmic:
Title: Re: IS THE MAIL DOWN
Post by: JohnH on Aug 17, 2009, 16:13:03
 :ithank: