IDNet need your help.
If you've moved to WBC and your throughput is consistently 4-5Mbps below your profile, could you please provide some BT speedtest results, by email, to support@idnet.net, with the subject line, WBC Throughput, and with your ADSL phone number or your IP address, to act as an identifier.
The speed issues have been escalated within BT, and IDNet need as much proof of the problem as possible.
Thanks. :)
Just about to send scanned copies of BT speed tester reports. More available if required, but they do tend to make the point. ;)
Thanks, Bob.
Done. No probs. I should think BT would have got the message by now.
I thought they were already investigating this.
They were, Bob, but it's been escalated up the food chain today.
Good news. These sort of problems have been widely reported for some time.
I know Im migrating but still sent them over Rik it may help in some small way.. :fingers:
I'm guessing this is a result of tims meeting today?
Mine is pants.. I've just done a test and was surprised at how bad it was. 694kbps. Will do another in the morning and send them.
Thanks, Ann.
@Lance, yes. :)
I don't think sending my line stats would be of much help as my profile is too low. 4-5Mbs below my profile would put me close to offline :'(
In any case I've a strong suspicion I've been put on some sort of pseudo fix rate profile :eyebrow:
How bad is it?
Hard to say as my throughput has a colossal amount of variation. My profile is clearly stuck or more likely fixed at 6 Mbs as there has been no variation in either direction from day one. Here are the results from the last test I did:
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6950 kbps(DOWN-STREAM), 1169 kbps(UP-STREAM)
IP profile for your line is - 6000 kbps
Actual IP throughput achieved during the test was - 2112 kbps
If you wish to discuss these results please contact your ISP.
That's about 4M to me, Zap.
I'll send it off if you think it'll help Rik.
It won't do any harm, Zap. :)
:thumb:
Quote from: bobleslie on Jul 22, 2009, 18:34:38
Done. No probs. I should think BT would have got the message by now.
I thought they were already investigating this.
Can you open up your router to allow pings, Bob.
Quote from: Rik on Jul 23, 2009, 13:19:30
Can you open up your router to allow pings, Bob.
That's a bit heavy-handed, isn't it? Surely there's just an option to be enabled? :P :out:
:P ;D
IDNet would like to thank those who have responded to this request. Your issues have been added to their pile and they are working with the BT Operations Team responsible for WBC to resolve them. They will update you as soon as possible. This really is being handled at the highest possible level that they can push to within BT now.
Quote from: Rik on Jul 23, 2009, 13:19:30
Can you open up your router to allow pings, Bob.
Just back in, Rick. ;D
I expect allowing 'Respond to ping on internet ports' would be what you're looking for?
Just tell me when, 'cos I don't respond to pings from just anyone. :red:
Now would be a good time, Bob, just don't drop your firewall. Or, allow the pings in the morning, then let James in support know.
You should now get a response to pings.
Let me know if you have probs and/or when you no longer require.
I'd suggest shutting them down again for the night, Bob, I'm not going to get hold of James again now. If you can turn them back on in the morning, and drop James an email, he'll want to be able to ping for a few hours.
Will do. The best time to test for problems though is mid afternoon onwards. This is when the worst slowdowns occur. I assume James's e-mail is james@etc etc. If not, please PM me same. Thanks.
It is. :thumb:
can we all get an etc etc email address :evil:
I'll check the domain... :whistle:
:rofl:
There's no stopping you, Glenn, now you're through the 6000! ;D
Congrats by the way.
Gosh darn, wish I wasn't so complacent.
My throughput is normally 5Mb less than my profile during the day but is still fast and always picks up in the evening. Tonight though, it's been consistently appalling.
Your DSL connection rate: 15989 kbps(DOWN-STREAM), 1120 kbps(UP-STREAM)
IP profile for your line is - 14000 kbps
Actual IP throughput achieved during the test was - 1816 kbps
Managed 196kbps throughput on a Namesco test earlier.
Should've pulled my finger out sooner.
Poo!
I would still send that in to support.
Quote from: Lance on Jul 23, 2009, 22:47:53
I would still send that in to support.
Done.
I'm in a state of bewilderment because it's never been this bad since I've been with IDNet.
Hey ho...
It's a problem being esculated within BT so hopefully a solution will come soon.
Rik. Router now ping-able. Message sent to James.
:thumb:
Are BT playing silly beggars and shifting the goalposts with regard to "...your throughput is consistently 4-5Mbps below your profile"...?
On Thursday I got this:
Your DSL connection rate: 15989 kbps(DOWN-STREAM), 1120 kbps(UP-STREAM)
IP profile for your line is - 14000 kbps
Actual IP throughput achieved during the test was - 1816 kbps
About an hour ago I got this:
Your DSL connection rate: 15989 kbps(DOWN-STREAM), 1116 kbps(UP-STREAM)
IP profile for your line is - 13000 kbps
Actual IP throughput achieved during the test was - 6370
Cheeky sods have shaved 1000kbps off my profile with virtually identical sync speeds and a higher throughput. Also, yesterday I kept alternating between "Test error" and "You need to wait three hours to do another test".
14000 is the profile for the sync speed, Drummer, so unless you've had a lower speed re-sync, I can't explain it.
Gah! I did drop 81kb below the threshold after an evening reboot but regained my normal sync after rebooting next morning.
I'll check the thresholds before doing a BT speedtest in future. :rant2:
Don't you just love profiles. :(
BT are definitely 'aving a larf,
Your DSL connection rate: 15989 kbps(DOWN-STREAM), 1116 kbps(UP-STREAM)
IP profile for your line is - 13000 kbps
Actual IP throughput achieved during the test was - 11432 kbps
Router's been connected without interruption since Friday, pings are in the region of 16ms and throughput is gradually getting better.
It wouldn't surprise me in the least if BT has now arbitrarily introduced upstream sync into the equation as I've now lost 1Mb from my profile for no obvious reason.
Only a cynic would suggest this was related to the yardstick of throughput being 4-5Mbps below profile before BT considers it a problem...
Quote from: drummer on Jul 27, 2009, 01:57:17
BT are definitely 'aving a larf,
Your DSL connection rate: 15989 kbps(DOWN-STREAM), 1116 kbps(UP-STREAM)
IP profile for your line is - 13000 kbps
Actual IP throughput achieved during the test was - 11432 kbps
Router's been connected without interruption since Friday, pings are in the region of 16ms and throughput is gradually getting better.
It wouldn't surprise me in the least if BT has now arbitrarily introduced upstream sync into the equation as I've now lost 1Mb from my profile for no obvious reason.
Only a cynic would suggest this was related to the yardstick of throughput being 4-5Mbps below profile before BT considers it a problem...
If I had that line I would be very happy indeed!
:hehe:
Quote from: Lance on Jul 27, 2009, 08:52:09
If I had that line I would be very happy indeed!
I'm very happy with my line and I'm not actually talking about that, just drawing attention to what looks suspiciously like BT taking the mick with its profiling software.
In all the years I've been on IPStream, the BT speedtester has always worked without fail but since my throughput went a bit mental, I'm now frequently getting "test" and "busy" errors, although I confess to not being that diligent with running speedtests.
For now at least, I'm giving IDNet the benefit of the doubt because an innate suspicion of monopolies leads me to believe BT is the cause of the ludicrously low throughput I (and others) keep seeing on a regular basis. On Max, I rarely dropped below 6Mb throughput but usually got 7Mb, even in peak periods.
The pic below is the test I managed to run while typing this post. It's very frustrating, to say the least, when you have a decent line with decent stats (and my profile is still 1Mb lower than it should be).
[attachment deleted by admin]
Slow throughput on WBC is being investigated by the BT Operations Team (shame they're not special ops ;D), so we hope to hear more soon.
Best of luck. ::)
This problem has been very widely signalled, with no solution in sight.
For many months now I've been seeing comments from ISPs and users about this problem.
There was at least one ISP IIRC that would not roll out WBC because of poor throughput.
Still, someone's got to make a breakthrough, so why not IDNet? ;)
Whilst I'm no expert, I can say that in my own case it looks suspiciously like exchange congestion, insofar as speeds are sort of ok except during the late afternoon and evening. At 1.30 in the morning the line goes like a bullet. Perhaps a controller at BT Central releases the brake. ;)
Personally I'm not too fussed about the reason as long as it gets fixed, and the sooner the better, which I know is the intent of this exercise.
It is, Bob.
It is what, Rik? ;D
I could tell you, but then I'd have to kill you. ;D
:dunno:
Spooky. ;D
BTW emailed James to say router being de-pinged at Midday. ::)
:thumb:
I'd have it checked for worms while you're at it. ;D
Don't make me more stressed. ;D
You may find it difficult to believe how much of a 'problem' it was for me to open it up just for pinging. ::)
I couldn't resist the veterinary pun. ;)
I don't, end of. :)
I my throughput was 4-5 Mb below profile it would be negative.
I was getting about 3.5Mb download until about 10 days ago when it suddenly dropped to 2Mb and is now down to 1.7Mb :(
I've now reported this to support. I held off doing it before as I thought it might be temporary.
Current connection details:
Your DSL connection rate: 2269 kbps(DOWN-STREAM), 1071 kbps(UP-STREAM)
IP profile for your line is - 1750 kbps
Actual IP throughput achieved during the test was - 1591 kbps
Previous connection details:
Your DSL connection rate: 4195 kbps(DOWN-STREAM), 888 kbps(UP-STREAM)
IP profile for your line is - 3500 kbps
Actual IP throughput achieved during the test was - 3250 kbps
Bizarrely my up-stream has gone up. What's that all about? ???
As far as I can see from my own experience and also that of other people here, BT WBC is not fit for purpose >:(
It could be that the lower downstream speed has allowed the u/s to use more frequencies, the exact opposite to what most of us want. :dunno:
I'm temporarily withdrawing my statement of "BT WBC is not fit for purpose" as support kindly got BT to reset my profile and it now is like this:
Your DSL connection rate: 5987 kbps(DOWN-STREAM), 888 kbps(UP-STREAM)
IP profile for your line is - 5000 kbps
Actual IP throughput achieved during the test was - 4603 kbps
This is better than it's ever been, but I'll reserve judgement for a couple of weeks.
:fingers:
I'll raise you, Glenn. :fingers: :fingers:
:fingers: :fingers: :fingers:
;D
;D
And then there were four! :fingers: :fingers: :fingers: :fingers:
Do I hear five, who will give me five? ;D
I'll see the lot of you! ;D
I hope it's not too scary, Bob. ;D
Thanks for the warning...I've just put on my shades. ;)
Thanks for all the :fingers:
Unfortunately, after several days of good download speed (5Mb) it has reverted to less than 2Mb overnight for no reason whatsoever. >:(
Therefore BT WBC is not fit for purpose. Either there is a fault in the BT exchange or I need to go back to ADSL Max to get a higher download speed.
Thanks
Chris
It's done it for a reason, Chris, the trick is to find out what it is.
have to say I'm less than a fan of wbc, as has been much publicised on here. Seems even if it does work BT engineers arent up to the task of fixing it, that's BT's training issue. but IDnet do need to warn existing and potential customers of the problems, and that here is little or no recourse to return to max
I'm not a great fan as my line is a lot less stable than it was on Max. That said, speeds and pings have been fine for me, the re-syncs tend to be upwards more than downwards.
Mine is up and down too. This morning I'm getting the full speed for the synch. Last night about half what I'd expect and the day before almost nothing at all. Wonder what tomorrow will bring. I seriously wish I hadn't done it. At least the exchange congestion on Max was consistent.
I've had a simliarish problem at Plusnet on WBC
BT profile 6Mbps (later 5.5Mbps)
Sync rate 7.3 Mbps (later 7Mbps)
Actual data rate slumped on the early hours of the 31st July.
(http://files.getdropbox.com/u/449229/Screenshot-2.png)
Ooh that looks fun.
Quote from: coreservers on Aug 01, 2009, 10:52:43
... and that here is little or no recourse to return to max
Just a thought. What about if the line was re-numbered? Would that give the ability to revert to Max because effectively you would have a new connection?
I know it would be a bit of a pain having to tell all your contacts, but it could be a solution.....I think.
I am sure someone else will know the answer. :)
It's still the same line though. :dunno:
Quote from: axisofevil on Aug 01, 2009, 21:21:19
I've had a simliarish problem at Plusnet on WBC
BT profile 6Mbps (later 5.5Mbps)
Sync rate 7.3 Mbps (later 7Mbps)
Actual data rate slumped on the early hours of the 31st July.
:welc: :karma:
:welc: :karma:
Quote from: axisofevil on Aug 01, 2009, 21:21:19
I've had a simliarish problem at Plusnet on WBC
BT profile 6Mbps (later 5.5Mbps)
Sync rate 7.3 Mbps (later 7Mbps)
Actual data rate slumped on the early hours of the 31st July.
Hi and welcome to the forum. :welc: :karma:
The pain does seem to be shared across all ISPs with WBC. For most, it works, for a few it just doesn't. :shake:
Well, after much non-response from Plusnet....
I did a hard reboot on my router - despite it having a acceptable BRAS profile and sync rate.
BT unkindly bumped my noise margin up by 3dB, my sync fell by 700Kbps but my actual
data rate doubled (back to where it was at the end of last month).
I now have two choices:-
1. Ask Plusnet to ask BT to put my noise margin back to 6dB and/or
2. Use routerstats or DMT to over-ride my noise margin via a resync.
The former is the better option in the long term.
I agree. Plus, to use DMT, you have to use old firmware.
I wouldn't upgrade firmware, without good reason.
If it ain't broke, don't fix it.
DMT works on many brands of router (not just Netgear).
For example a Dlink-2640b :stars:
I subscribe to that school of thought. If the new version doesn't have anything I need, I let it go.
Still drive Model T then ;)
No, I fancied the air con, Glenn. ;D
Upgraded? :dunno: to ADSL2+ on the 21st August
Using Netgear DG834G V4 with latest firmware (V5.01.14 ).
Prior to change to ADSL2+ router synced at 8128/448 with a consistent throughput of about 6 Mb/s.
Speeds since the change to ADSL2+ have been up and down all over he place , finally managed to get bt speedtester to work:
23/08/09 22:38
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 15320 kbps(DOWN-STREAM), 852 kbps(UP-STREAM)
IP profile for your line is - 13000 kbps
Actual IP throughput achieved during the test was - 3792 kbps
If you wish to discuss these results please contact your ISP.
24/08/09 14:12
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 17388 kbps(DOWN-STREAM), 1096 kbps(UP-STREAM)
IP profile for your line is - 13000 kbps
Actual IP throughput achieved during the test was - 2053 kbps
24/08/09 19:28
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 17312 kbps(DOWN-STREAM), 1120 kbps(UP-STREAM)
IP profile for your line is - 13000 kbps
Actual IP throughput achieved during the test was - 1220 kbps
If you wish to discuss these results please contact your ISP.
The speed of the connection seems to getting steadily worse , any bright ideas? I have sent an email to IDNET support with the above figures , should be interesting to see their reply. :mad:
In one sense, you may be lucky. Some people who have moved to WBC developed unstable
connections, the ADSL sync indicated by "Your DSL connection rate: 17312 kbps(DOWN-STREAM), 1120 kbps(UP-STREAM)". It looks like your last two re-syncs were consistent.
One warning. Don't power off your router or force a re-sync or router reboot for at least 10 days. BT Wholesale's stupid, thieving Dynamic Line Management (DLM) will sometimes cut that connection rate if it sees more than one sync per day.
If the two re-syncs you display were
not initiated by your turning off the router, or forcing a re-sync or router reboot, then you may have two problems:
- the dreaded WBC line instability (translation - the idiots in the exchange don't know/care what they're doing)
- when you are connected, your throughput is atrocious
In hope of support being able to help with a known general problem that several ISPs have been getting addressed with some success over the past week, I'll assume you have only the second problem. I had two unsolicited re-syncs in my 10-day training period, so that's also possible, but if you leave it alone, the router should pretty much stay synced on a short line like yours.
Back to the throughput problem -- that has been experienced by 20 or so IDNet WBC customers, if I understand correctly, and BT Wholesale seemed to ignore it as an issue until it got escalated by a number of ISPs. Have a look at this post from IDNet's head of tech:
http://www.idnetters.co.uk/forums/index.php?topic=15238.msg367653#msg367653 (http://www.idnetters.co.uk/forums/index.php?topic=15238.msg367653#msg367653)
After some "no disruption to service" that was very disruptive, a lot of us with the problem got a big improvement. I would phone support and call their attention to your email, and tell them you think that BT's 're-dimensioning' seems to have overlooked your exchange's routes to IDNet.
Richard
Great post, Richard. :thumb: I seem to have joined the club yesterday, with my throughput now being 60% of my profile. :(
I think mine's going back down now.
I was away until last night, when it was still ok, but with higher ping. This morning it's been dropping since 7:00.
Maybe BT retail-hat is having a party with our bandwidth for their wow-super-fast 20M promotion :eyebrow:
I suspect you may be right. :(
:welc: cyberbeast :karma:
Where are my manners? :blush: Welcome, indeed, CB. :welcome: :karma:
:welc: :karmic: CB :thumb:
:welc: :karma: CB
:welc: :karma:
Only one of the resyncs was down to me - I had to unplug the router to move it to a surge suppressed socket.
BT seems to be resyncing the connection every morning at about 9am. :eyebrow:
At first the connection was interleaved with pings of 89ms , over the weekend the interleaving was turned off and I now get pings of about 40ms.
The throughput problem seems to lie with BT probably at the exchange (Manchester Moss Side) and is at its worst during peak hours.The line is capable of high speeds , but only in the early hours of the morning - ie last night at 2am I was getting 1.5MB/s download from rapidshare , I did try to run the Bt speedtester , but got the error message. :shake:
Todays figures:
Router stats:
Down UP
Connection Speed 17930 kbps 855 kbps
Line Attenuation 22.5 db 10.0 db
Noise Margin 6.4 db 7.1 db
25/08/09 14:16
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 17928 kbps(DOWN-STREAM), 852 kbps(UP-STREAM)
IP profile for your line is - 13000 kbps
Actual IP throughput achieved during the test was - 1900 kbps
19:05
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 17928 kbps(DOWN-STREAM), 852 kbps(UP-STREAM)
IP profile for your line is - 13000 kbps
Actual IP throughput achieved during the test was - 1375 kbps
If you wish to discuss these results please contact your ISP.
I did get a reply from IDNET customer support:
Hi Chris,
We appreciate your frustration, this is something we have been in contact with BT about for some time as it is affecting a number of customers. We have information from BT suggesting that their network upgrades going on over this week and last week will resolve these problems you are seeing and provide you with the intended good connection you are expecting from our ADSL2+ service.
Kind regards
James
IDNet
I shall be keeping an eye out for the flying pigs! :evil:
I've been hit by the speed bug this week having had full speed until now, Chris. I think BT are balancing and, at times, some of us are losing speed while others gain it.