I got home from work last night to discover that sky broadband had been switched off finaly, but on inserting the router configured for IDnet..... no sync, no ipaddress, no gateway, no subnet mask.
This entire mogration is descending into a complete and utter farce. andI'm starting to lose patience, I now have no broadband whatsoever. according to ofcom regs, a migration is suppsoed to result on only a few minutes offline, well i've been offline since 7pm last night. i've had no completion mail. My payments have been set up for three different dates, instead of 1 £17.61 .
Starting to wonder if IDnet are indeed all they are cracked up to be.
All I can suggest is that you give them a call shortly on 0800 701 2000
I've mailed support, as I'm having to do this at work today, and dont want to spend hours on the phone.
they sent me a mail yesterday to say it was all going ahead, but that was the last i heard that was at noon yesterday
I'd phone, it sounds like something has gone wrong. (Which I know is stating the obvious, but a phone call gets you to someone who will find out what immediately.)
Quote from: coreservers on Jul 21, 2009, 08:28:59
...... dont want to spend hours on the phone.
Coming from a mass broadband supplier also, hanging on the phone for hours was the norm, but whenever I have called IDNET I got though to a very savvy person 3rd ring and was off the phone in no time, a couple of minutes end to end.
I do appreciate the ease of getting support, and it is genuine and helpful.
but this was supposed to happen last friday, Bt claimed another order was on my line, turns out idnet had placed two orders for broadband for me. it was promised for 6pm yesterday, which seems to have partially happened, but now I have no internet nor xbox live connection at all. and no sign of a resolution as yet, as BT state the job is complete, pretty sure they didnt test it, I cant make call after call to chase it. and dont get in until after 6.30pm. so if it's not up and running this evening I have to wait another day.
Frustration is rapidly kicking in.
UK broadband is really stone age stuff. companies like this are trying to buck the trend, but until control is wrested from BT, we'll be on creaky old copper until teh cows come home
If you email IDNet, and ask them to call you at home at after you get in, they will usually try to do so.
I gather IDNet are chasing BT, Miriam is on the case.
Connection time: 00:00:00
Connection with Server: Disconnect
Negotiating: LCP is down.
Authentication: ---
Getting IP addresses: ---
Getting network mask: ---
is what my logs gimme, the negotiating line changes to lcp is allowed to come up, and lcp initialising
It sounds like BT haven't jumpered the line correctly at the exchange.
I must just point out that if you have no sync, it's something to do with BT - the ISP has no control over this.
I fully understand that Sebby, and as stated I certainly appreciate being able to get through to someone quickly and with technical knowledge, but this migration has been mucked up from the start, when two orders were placed. which meant I had to wait over the weekend for it to supposedly happen yesterday, which is has partially, but BT have screwed up, my fear is BT's usual 5 day turn around on exchange calls. In which case I'd have to try and get online somehow, be that another company or what i'm not sure, as my wife has online application forms to complete, she's out of work.
and so far i've heard nothing, which presumable means idnet have heard nothing. So am fearing the worst. that i'll have nothing for another week!
coreservers
I know this is not going to help you with your current situation, but, it is a great reminder to get yourself a USB Vodafone ( it's a bit more difficult with 3 as their bandwidth allowance just lasts for 30 days) dongle load it with 1gb of bandwidth and you have a ready made 'emergency' connection to the internet for times such as you are experiencing at the moment. ;) Hope you get things sorted quickly :fingers:
Thanks quandam, unfortunately we live in one of those scottish areas wherre usb broadband is pretty poor at best, so in reality it's a waste of money.
I'm going to try and get home early to see if there is any update tonight. if not I may cry.
Miriam will be in touch a bit later. BT have the job down as a repair and IDNet are waiting for an update.
Thanks Rik
I got miriams VM. I am very impressed with the service and updates, more tho with the honesty. no corporate bull. But i'm getting it in the neck from the missus :rant2: .
I guess having been done over by both sky and Bt recently, i'm shoot 1st. I need to be rehabilitated. :eek4:
You will get used to it. :)
ah well I'm away off home now. if i'm on later it worked, of not :bawl: .
:fingers:
Quote from: coreservers on Jul 21, 2009, 15:22:54
Thanks quandam, unfortunately we live in one of those scottish areas wherre usb broadband is pretty poor at best, so in reality it's a waste of money.
I'm going to try and get home early to see if there is any update tonight. if not I may cry.
coreservers
I am also in the Highlands of Scotland and the Vodafone USB dongle works fine (Not 3G). It acts as my back up for an unexpected lack of internet connectivity ;)
Think about it, even a poor reception is better than none ;) I do think you would be pleasantly surprised at the reception you get.
The Vodafone site has fairly detailed maps if you enter your postcode, Core.
well here we are day 3, and still no broadband at home. someone needs to kick BT into some form of action or it'll just go on a 5-10 day turn around.
on the down side it's making me think twice about moving my phone to IDnet.
checked my postcode, and It would be intermittant at best, but the reality is I cant afford it, not with just having the one income.
the point of this BB and phone move was to cut costs as the £30.60 a month is cheaper than we pay just now, and the 5 hours free anytime, is just what we need..... but so far I've not seen anything to convince me IDnet carry any weight when it comes to BT fixing issues, considering the engineer who supposedly did the migration on monday Signed the job off as "complete and tested", clearly he didnt test it at all.
Can I just add, i'm not normally a "whinger". and do try not to get frustrated with support and CS staff. however my patience is being sorely tested, at the moment, what with Fridays "there seems to be an order on your line already" to this supposedly tested error.
It's perhaps worth mentioning that moving the phone line only involves moving the billing, not any connection, so should never result in any problems.
still on the positive side..................... erm..............wait I'll get one just shortly.....................erm..................... my dog gets an extra walk at night now
And you like in a great part of the country. :)
Quote from: Rik on Jul 21, 2009, 18:09:28
The Vodafone site has fairly detailed maps if you enter your postcode, Core.
I can get great 3g coverage indoors with Vodafone here (carer was with them and the mast is in site of my Bungalow) and some routers now allow you to plug in a dongle which is neat and saves having it in your pc, but 5gb is £25 a month and each gig over is £15 :eek4:
It's definitely a backup, not a main source of 'net access.
Well Bt claim to have fixed and tested the issue, but the router is still green, green Amber on Dsl and green to pc. Why is this being so hard! I#m waiting for someone to claim it's my fault, considering broadband has worked fine (other than sky traffic shaping) for a year.
Brian's about to test your line, Core.
Quote from: Rik on Jul 22, 2009, 09:45:08
It's definitely a backup, not a main source of 'net access.
Not at an extra £25 a month its not but payandgo Voda dongles may be for me.
looks like BT engineers failed twice to spot a major equipment failure at my exchange. and twice signed a job of as completed and tested dunno how they could have tested it last night as my router was switched off during the thunder. real quality. hopefully an end in sight, or is it a beginning. or indeed somewhere in between :dunno:
:fingers:
ah well, another internetless night beckons. no change still amber dsl light, and BT I guess are going at their own pace. how did we manage before WWW.
We used to read a lot more. ;) No new news?
brian said he'd call with any, but not a thing so far, called home and wife said router still amber.
Brian is still on the phone to BT as I type, arguing to get an engineer sent to the exchange today. As soon as he's off the phone and has news, he'll be back in touch. IDNet have escalated your case within BT.
as I said earlier, BT will try and get in on a five to ten day turn around, costs them less then. the end customer matters not one bit to them. the fact that two engineers ( possibly the same one twice) have blatantly lied about fixing and testing the circuit. says it all really. Escalations make very little difference. they'll just claim they need to "order a part",
meanwhile i suffer, IDnet suffer, cause i aint paying for this period.
I've heard Brian in action with BT, he can be quite forceful.
Maybe so, I wish him luck, but it's 4 o clock now. no chance of it happening today now.
they really are a pathetic company BT everything is done on the cheap.
We've had a BT engineer out on a Sunday morning before now, let's hope Brian can produce the goods for you.
but the fact that they are at fault, they "missed" the fault twice, and that a part of their equipment is not working, but still dont deem that necessary or important enough to send a same day engineer beggars belief. so the end customer gets little or no service.
I think the service from both Brian and miriam has been very good, but what can they do, other than talk, shout and cajole people, BT are at fault, and when BT are at fault, they care little.
I'm an IT engineer for a large financial corporation and we had to wait 6 days for them to come and fix a blown ISDN card that servied our video conferencing system, even though it could be proved that it was poorly installed a few week earlier
As long as BT has an effective monopoly, things will not improve. We need the infrastructure taken away from them and run on a 'social service' basis, with a USO that delivers broadband at useful speeds to every address. Sadly, that's just not going to happen. :(
Quote from: Rik on Jul 22, 2009, 16:26:47
As long as BT has an effective monopoly, things will not improve. We need the infrastructure taken away from them and run on a 'social service' basis, with a USO that delivers broadband at useful speeds to every address. Sadly, that's just not going to happen. :(
Ah but that would be 'socialism' and we can't have that....
Even with Gordon. ;)
You could have the same mess that Network Rail caused all over again, but with the phone network.
I know, it's a rock and hard place situation, Glenn. The current one isn't working for the consumer, is there a way to improve it?
well day 4............ still no broadband.............no idea what to do next, I've opened an ofcom complaint against BT (not IDnet). but it seems BT are unwillnig to send BT engineers into a BT exchange to fix a fault on BT kit, what hope is there if they wont even fix their own faults.
Can I also add Glenn, it wasnt network rail that caused the problems, they are the re-nationalised Railtrack
Railtrack were the profit oriented privatised rail company that effectively (and literally) separated the trains from the tracks they ran on. they were proven on 3 occasions to be negligent.
Thatcher has an awful lot to answer for , with her short term money grabbing. nearly every country in europe has a state owned telecoms company and oddly enough better quality broadband! BThave their "internal market", each division is treated as a separate company, and is thereofre only answerable to itself. hence my issue.
I'm seriuosly on the verge of losing it now. nothing, been fixed, no ETA for a fix. I need broadband by the weekend. This whole thing is a mess a complete and utter mess.
Time I started looking around I think 4-5 days is enough time. .
how many of you on here would have put up with this? not many I'd think
Contact your local MP and state that fact to BT it often acts as a spur. Or say you are going to take legal action because of fraud on BT's part bacause they lied about what they had done and still take money. :evil:
I can do nothing because IDnet are my isp, They have to and are it has to be said working on my behalf.
but I warned at the. start of this thread, BT would place this on a long turn around, and even said to support that's what they would do. and sure enough, here we are Thursday and still a good solid amber dsl light on the router. nothing has been done, except some engineer visited the exchange had a sandwich and a cuppa, filled in a form and left.
I am almost as frustrated as you. I know IDNet are doing as much as they can, but the BT staff involved just don't seem to care. :(
Bt are incompetent liars.
All I want to know is when they are going to fix it, no-one seems to be getting back to me now from IDNet either. so i'm in limbo. :dunno:
Hope this thread doesnt put any potential customers off, but I cant imagine i'll be the only victim
They've called your wife this morning as they didn't have your work number. A BT engineer is 'guaranteed' to go to the exchange and rectify the fault today.
Have you thought of emailing the CEO of BT, Core? That's been known to help in the past.
Lets hope today is the day then!
interestingly... when we lived in a wee highland village near ealiean donan castle a few years ago, I was teh village IT chap, and BT ran their Bb for all campaign, they upgraded our exchange for a 1-2mb speed, but after 2 days it failed. BT actually cliamed it must be "everyone in the villages PC's at fault". we werent having this so I called the msp at his office in edinburgh, and his pa mailed me back statin he'd contacted the scottish ceo. Unfortunately he left thereply from the ceo on the bottom of the forwarded mail, address, direct phone number mail address the lot. So I phoned him, the msp went mental, but it worked they replaced the faulty router next day, no mean feat getting the kit from leiceter to the west highlands overnight.
I aint scared of levels within a company, they're only human, and are usually surrounded by yes men.
Nice location, Core. :)
you couldnt write this stuff, been offline here, with an internet fault.................. exchange issue!
:groan:
Do you ever feel they are picking on you? :shake:
As it happens... yes :laugh:
lets hope it's not the engineer who's twice signed the job off as tested then! :no:
Or the one that failed to keep four appointments for me :eek4:
:fingers: for you.
You are one patient man I imagine I would have lost the plot before now.
Hope its sorted for you today! :thumb:
As simon says, try an email to the CEO of BT, ian.livingston@bt.com. I've done it twice in the past and both times they quickly sorted out the situation to my satisfaction.
tried mailing him, got a response. "you need to escalate this through your ISP", despite mentioning that is has been escalated for the past two days even the CEO doesnt really give a damn.
coreservers
Visit this link http://www.idnetters.co.uk/forums/index.php?topic=15119.new#new and see the latest picture submitted. It may (may) just put a little smile on your face? :dunno:
no change yet i'm afraid, but still time I suppose. Brave to speak to the wife the mood she's been in this week. No -noe home now but all switched on, so all we can do is wait till I get home.
I want to remain with IDnet because
1:- it's a good all in one package
2:-ease of reaching support
3:- I had sky connect!
But if not sorted by the weekend i'll need to look at llu, trouble there is the only ones on my exchange are tivoli and talk talk, and I despise both of them.
This is something IDnet need to sit down with BT and iron out, as they may well loose income from it, nothing worse than losing income by forces outwith your control. Times are tough enough
Couldn't agree more. :(
well according to support, BT have signed off the work, but my connection cant be seen. wife out, so will have to wait to reboot the router, I'd have thought though as it is sitting in connecting state, it should see the exchange come up
Any idea when your wife will be back? It's already been put back to BT, but it's hard for IDNet to jump up and down too much until you've confirmed that the router is powered up and connected (preferably at the test socket to be 100% certain there's nothing else going on).
QuoteI aint scared of levels within a company, they're only human, and are usually surrounded by yes men.
Well said core totally agree :)
fixed the quote - Glenn
the router is powered up and pc on, she did that before she left today.
Cheers Glenn
If BT maintain they've done what needs to be done then suggest you switch off router for 30 minutes, switch back on and pray!!
see post above. "look I'm online"
Well done mate. You have the patience of a saint (similar to me when I moved house and tried getting a simultaneous transfer with the same tel. no.) Took around 2-3 weeks with bt ballsing it up every inch of the way.
Quote from: sobranie on Jul 23, 2009, 23:36:44
Well done mate. You have the patience of a saint (similar to me when I moved house and tried getting a simultaneous transfer with the same tel. no.) Took around 2-3 weeks with bt ballsing it up every inch of the way.
We had the same problem when we last moved 4 years ago, when BT was supposed to transfer our BT phone and BT Broadband connection. But when we moved in no phone or broadband because the number they gave us was our next door neighbours number, because there only used to be one detached bungalow originally on the plot but it was demolished and two detached ones built in its place about 5 years ago, hence our number 4a did not seem to exist, although the previous elderly tenant who had since died hence our purchase, had a BT phone service. It took BT over 3 weeks to sort out, with them giving us several different numbers in the process and still till this day we keep getting phone calls requesting to speak to someone we have not not heard of and insisting they have the correct number.
Colin
Yes, it took me over a week to get my phone transferred when I moved, yet they swore it was working, and threatened the call out charge to get an engineer out! I then told them if the problem was found at their end, I would be charging them for lost earnings while I had to wait in for the engineer, plus my mobile calls. Miraculously, the phone worked the next day, and no charge. I still asked for a contribution towards my mobile calls, and they graciously offered me £1.
A whole £1?? They were really pushing the boat out that day, Simon. :shake:
ah well a few hours was better than nothing. i'm down again
:argh:
nice to happen on a friday as well,
It's that law again.
On the phone...
Router's in sync, only PPP is down. I'm still suspicious of your router, Core.
been rebooted now. but cant really test till I get home which will unfortunately be after 6pm. cant pull any webpages tho. i may try the huawei in just in case. wonder if the hard set adsl2+ is causing issues
Possible, but that amber light troubles me. The Huawei would be a good choice as it's likely you're connected to one of their MSAN's.
just not sure of the internal settings for it.
That makes two of us. :(
well it's me birthday today so if nothing else I should get enough loot to buy a new one
:hapbir: :karma:
:birthday2: :karmic:
:birthday2: :karma:
:hapbir: :karmic:
:hapbir: :karma:
back again. got home last night and all the settings had gone. not just the internet or pppoa. so was up to 2am with exchange engineer.
now for a brand new belkin G router and syncing at 8.9mb
:fingers:
still up, does anyone know how to see your snr etc on a belkin router synch'ed at 8088 with up of 808 but speed.io gives a throughput of 2091 and 756 up. althuogh I am on learning mode.
also how do I run a bt speed test?
BT test is at:
http://test.speedtester.bt.com:50301/
It sounds like you have have a 2Mbps or so profile atm. Can't help with the Belkin, sorry, but try Kitz:
http://www.kitz.co.uk/adsl/frogstats.php
here's my bt stats, do these look ok for dlm period?
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7291 kbps(DOWN-STREAM), 888 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 2066 kbps
thruput looks a bit low
Quote from: coreservers on Jul 26, 2009, 07:48:49
here's my bt stats, do these look ok for dlm period?
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7291 kbps(DOWN-STREAM), 888 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 2066 kbps
thruput looks a bit low
thruput is low and possibly stuck. If you don't see an improvement within a few days give IDNet a bell and they will 'unstick' it with bt.
jftr mine went from sub 2000 to 7000+ within an hour after ringing IDNet.
BT in this case the profile isn't stuck low, in fact it looks stuck high. I would email that result and any others you can do today to support as part of their esculation within BT.
Throughput is low, otherwise they look OK. Let support have that result (preferably with a couple of others to establish any pattern).
3 days of solid internet acess. it's like VE day in my house. :thumb: Have to say support have been absolutley great. and the wee BT engineer who worked until 3am saturday was also fantastic.
Turns out two of the 3 ports they put me on were faulty, and closing everytiem the router was rebooting. once moved for the 3rd time everything began to come up. I decided to invest in a new router just to be safe, as the huawei was really, really wierd. The engineer also mentioned the fact that he'd found another couple of data stream circuits in the exchange, so some work ahead for him I think.
Very impressed with download rates even with my low throughput, Which i've emailed to support. On sky connect an average download would be 48-95kbs. last night I decided to upgrade to IE8 and got an averae of 278kbs.
Glad there is some stability at last!
Phew. ;)
Indeed!
latest test today still shows 2mb throughput
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 5749 kbps(DOWN-STREAM), 888 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 2091 kbps
I hope I'm going to get more, on sky I got a steady 5.5mb except when they traffic shaped
You should get a lot more. It looks like a stuck profile, but clearly isn't. Are you able to try a test first thing in the morning?
I'll run one before I head of to work, probably 6am ish
If that's good, it points at exchange congestion, if it's the same, IDNet need to sort the connection.
in saying that downloads are still much faster then sky, and I've just got slapped 4-0 by some 14 yearold at pro evo on 360, without any lagging to blame :blush:
my tests yesterday were from 7.30am to 10pm and all were around 2091. will try again at 11pm and 6am
(http://speed.io/pics/2260/7495/speed.io.png) (http://www.speed.io)
trying speed.io as well all seem to be the same no matter what. but hey I'm glad to be online again. at the weekend i'm upgrading some wiring though, as I suspect it's a bit shonky. I'm putting in shielded utp adsl cable.
If I understand, your ADSL cable will be long. That's an unfortunate weakness in ADSL. I found that the shielded twisted pair 3m cable I bought from Maplin cut my noise margin by about 2-db compared to the short two-wire flat cable I got from Thomson with my router.
This made positioning the router a bit awkward, but choosing to have long cat5 ethernet and wireless for my two pc's was better than having a longer ADSL cable, even of good quality.
Richard
not really, the adsl lead will only be 3 meters. then a 10meter cat5E. which is run up through the hall ceiling under floorboards to the office.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 5749 kbps(DOWN-STREAM), 888 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 2091 kbps
run at 5.45am still aroud the 2mb mark. is it best to phone support or just mail this to them?
Give them a call, its free
Although maybe mail it to them as well so they can collate it wih the other poor speedtests.