Like many others I'm having serious trouble on gw5, so I've taken some ping graphs from the last couple of nights to show how bad it is:
You can see from these that this is a gamers nightmare, I just want the nice low stable ping back that I had all last year with idnet, maybe if they could move me onto a different gw it would make a difference, & yes I've tried all the router reboots, plugging into the master socket etc, rebooting router sometimes works for a short period, but never permanently.
Edit : And you can also see from the second graph how it returns to what it should be after around midnight.
[attachment deleted by admin]
Does rebooting the rooting have any effect? Send the results to IDNet or call them and ask that they take a look at the results, do a BT speedtest too, as they may ask for that
I am on gw5 and my pings have remained at 29ms for the last week maybe up to 30ms and this is over a wifi connection, some are seeing issues some are not which is really odd, but all is ok here for now. :dunno: do as Glenn stated and see if they can help.
leave GW5 alone, do,nt touch it , there is nothing wrong with it ,my pings are consistantly below 30, and downloads at 7mb+ and i,m a happy man , contact support and ask them NICELY to sort out B ***** BT
My pings on GW5 seem stable too. I don't think that's where the problem lies, as it has affected DSL4 users too.
I am still seeing dire ping times on gw5,it was fine for ages since switching from gw6 and the past two weeks have been the same,with poor ping times throughout europe.
I have rebooted the router and i have also powered it off numerous times for over an hour to resync,I have also lost some dl speed compared to when my ping was superb :'(
Have you spoken to support, Mark?
No Rik I have not,these are my current stats
ADSL Link Downstream Upstream
Connection Speed 7616 kbps 832 kbps
Line Attenuation 20.0 db 11.0 db
Noise Margin 9.4 db 11.0 db
Define dire?
I wish mine was that dire. :whistle:
I am the same. My DL speeds have dropped and my pings ( I am absolutely not bothered about these as I don't game etc) have increased greatly (doubled). However, on another thread Rik advised me to contact support which I did earlier today and my email was 'viewed' 28 seconds after sending (Use Messagetag). Up to now (3hours+) have not received a reply but hopefully they will get back to me soon. :fingers:
PS I am on gw5 :dunno:
They are gathering evidence, Q, and have a meeting with BT on Wednesday, though hopefully you'll hear before then.
Quote from: Rik on Jul 13, 2009, 18:14:27
They are gathering evidence, Q, and have a meeting with BT on Wednesday, though hopefully you'll hear before then.
That's good news Rik. But it would be nice if we were informed that the matter was being dealt with :(
It would.
Quote from: quandam on Jul 13, 2009, 18:18:18
That's good news Rik. But it would be nice if we were informed that the matter was being dealt with :(
I agree but maybe its hard to say the matter is being dealt with if they have no idea what the matter is :dunno: but an announcement on forum would be good I guess, but also could lead to people expecting an instant solution and then a backlash if there is not one, catch 22 really :(
Gary
I don't expect an instant solution, just an indication that my problem is 'in hand'. I have just done a test and I am struggling to achieve 1.5Mb. This is definitely a problem taking into account my previous record of 6.5Mb to 7Mb 24/7 some weeks ago. Things have definitely gone down hill and should be sorted as we are paying extra for our service. My speeds as we type are similar to the diabolical Sky Connect product. :(
Quote from: quandam on Jul 13, 2009, 18:51:42
Gary
I don't expect an instant solution, just an indication that my problem is 'in hand'. I have just done a test and I am struggling to achieve 1.5Mb. This is definitely a problem taking into account my previous record of 6.5Mb to 7Mb 24/7 some weeks ago. Things have definitely gone down hill and should be sorted as we are paying extra for our service. My speeds as we type are similar to the diabolical Sky Connect product. :(
I understand Q, I would be unhappy with that level of service, my pings are now hitting 50ms so something is up today, I can only hope whose fault it is gets worked out and sorted soon, people will not pay a premium for poor service for long :(
Gary
I will say this, the service is 'up and down', sometimes good and sometimes below average. Something is not quite right and hopefully will be put right in the near future. :fingers:
Quote from: quandam on Jul 13, 2009, 19:01:13
Gary
I will say this, the service is 'up and down', sometimes good and sometimes below average. Something is not quite right and hopefully will be put right in the near future. :fingers:
Indeed Q :fingers:
Not that this helps, but I'm on GW5 via WBC and speeds and pings are fine, which suggests a BT issue, either with the central or at exchange/node level. :(
Quote from: trophymick on Jul 13, 2009, 17:56:28
I wish mine was that dire. :whistle:
It generally helps to think before typing.
I am talking ping times in gaming not the download speed fella.
Rik ping times are off the chart to uk servers based in southampton 70 ms should be 15 multiplay.co.uk
even worse for german and holland servers.
Quote from: Rik on Jul 13, 2009, 19:03:13
Not that this helps, but I'm on GW5 via WBC and speeds and pings are fine, which suggests a BT issue, either with the central or at exchange/node level. :(
Interesting. I was told WBC was only on GW6. Presumably it's now been added to GW5 as well?
Mark, judging by your sync, you are likely to have interleaving turned on - do you know if this is the case and whether it has always been on?
Evening all. This is my first post, although I have been an idnet customer for 2.5 years. I have generally been happy with the pings, but recently they have deteriorated.
I have noticed very poor pings and disconnects whilst gaming since Saturday. I am on Fast mode and usually get 16-18 on ping test on cmd prompt and 30-45 playing COD4 on UK servers, but at the moment I am getting at least one connection interrupt a night and pings spiking from 39 to 200.
On a tracert the second hop is GW2.
Hi Wags, :welc:
If you could post your router stats and a BT Speedtest, weVan look at youe connection, but ping issues are usually something you'll need to contact IDNet about.
Sorry for poor spelling - bloody phone! ;D
Thanks for the welcome ;D
My router stats:
DSL Status: Up
DSL Modulation Mode: GDMT
DSL Path Mode: FAST
Downstream Rate: 3552 Kbps
Upstream Rate: 448 Kbps
Downstream Margin: 9 db
Upstream Margin: 22 db
Downstream Line Attenuation: 36
Upstream Line Attenuation: 20
Downstream Transmit Power: 0
Upstream Transmit Power: 0
I will do a speed test
:welc: :karma:
Interleaving is off, which is good for pings. The sync seems low for the attenuation. It's probably not what's affecting the pings, but have you ever tried the test socket or removing ring wires?
yeh 12am superb pings here,oh the wonder of isps etc and Bt
thats multiplay.co.uk
Reply from 85.236.96.22: bytes=32 time=141ms TTL=124
Reply from 85.236.96.22: bytes=32 time=182ms TTL=124
Reply from 85.236.96.22: bytes=32 time=149ms TTL=124
Reply from 85.236.96.22: bytes=32 time=147ms TTL=124
Ping statistics for 85.236.96.22:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 141ms, Maximum = 182ms, Average = 154ms
Still wish yours was this dire Trophymick....joker
gw5 ping had been fine earlier in the evening, but just tested at 12.30am and I'm averaging 135ms to www.idnet.net. Rebooted the router and the average dropped to 43ms but that's still high considering it's past midnight.
tried a router reboot,same problems here :(
Seems to have settled now (12.56am), average is 21ms to Idnet and Multiplay
Same problems here too,but pings have dropped to about 50-60 for now, but it's been like this for weeks now.
Well Pings are up for me this morning
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\>ping idnet.net
Pinging idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=142ms TTL=59
Reply from 212.69.36.10: bytes=32 time=177ms TTL=59
Reply from 212.69.36.10: bytes=32 time=174ms TTL=59
Reply from 212.69.36.10: bytes=32 time=124ms TTL=59
Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 124ms, Maximum = 177ms, Average = 154ms
I guess this is part of the issues seen with IDnet at the moment :(
Throughput is not great either but not as bad as some
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 4321 kbps
Quote from: bobleslie on Jul 13, 2009, 20:43:48
Interesting. I was told WBC was only on GW6. Presumably it's now been added to GW5 as well?
Yes. :)
Quote from: Gary on Jul 14, 2009, 09:07:26
Well Pings are up for me this morning
One central failed for a few minutes overnight, which means everyone re-connected to the other one, so there is going to be congestion until the network is re-balanced. Re-boot your router, should do the trick... ;)
Worst it has ever been. Posted my BT test result yesterday, unable to get on it since then. Contacted support yesterday (see earlier post) no reply as yet.
Below is a speedtest.net result a few minutes ago. :(
(http://www.speedtest.net/result/516990802.png) (http://www.speedtest.net)
Re-boot your router, Q, see my post above.
Rik
Apologies, missed your post while setting up mine. Yes, once again, you are right, see result below :thumb:
(http://www.mybroadbandspeed.co.uk/results/04308632.png) (http://www.mybroadbandspeed.co.uk)
Thanks
That's better. :thumb:
A lot lot better ;D
Quote from: Rik on Jul 14, 2009, 10:12:18
Re-boot your router, Q, see my post above.
Agreed. I had pings averaging 160 - 170 to idnet.com this morning. Just rebooted the router:
Pinging idnet.com [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=14ms TTL=60
Reply from 212.69.36.10: bytes=32 time=14ms TTL=60
Reply from 212.69.36.10: bytes=32 time=13ms TTL=60
Reply from 212.69.36.10: bytes=32 time=13ms TTL=60
Reply from 212.69.36.10: bytes=32 time=13ms TTL=60
Reply from 212.69.36.10: bytes=32 time=14ms TTL=60
Reply from 212.69.36.10: bytes=32 time=13ms TTL=60
Reply from 212.69.36.10: bytes=32 time=13ms TTL=60
Reply from 212.69.36.10: bytes=32 time=14ms TTL=60
Reply from 212.69.36.10: bytes=32 time=13ms TTL=60
Ping statistics for 212.69.36.10:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms
On GW6.
It makes me wonder if there was a fault developing on GW5 which finally caused it to fail last night?
Quote from: Rik on Jul 14, 2009, 10:06:15
One central failed for a few minutes overnight, which means everyone re-connected to the other one, so there is going to be congestion until the network is re-balanced. Re-boot your router, should do the trick... ;)
Thanks Rik :thumb: pings are better now throughput still feels sluggish but I guess thats to be expected.
Quote from: Rik on Jul 14, 2009, 10:24:00
It makes me wonder if there was a fault developing on GW5 which finally caused it to fail last night?
Sounds like its possible, what happened to GW6 Rik?
Everyone connected to it. :o
Quote from: Rik on Jul 14, 2009, 10:34:37
Everyone connected to it. :o
And that broke down last time....... :out:
So far so good, except for congestion/poor pings.
Quote from: Rik on Jul 14, 2009, 10:41:15
So far so good, except for congestion/poor pings.
:fingers: then Rik.
My pings were also high this morning:
Pinging bbc.co.uk [212.58.254.252] with 32 bytes of data:
Reply from 212.58.254.252: bytes=32 time=165ms TTL=249
Reply from 212.58.254.252: bytes=32 time=167ms TTL=249
Reply from 212.58.254.252: bytes=32 time=176ms TTL=249
Reply from 212.58.254.252: bytes=32 time=177ms TTL=249
Ping statistics for 212.58.254.252:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 165ms, Maximum = 177ms, Average = 171ms
following a router reboot:
Pinging bbc.co.uk [212.58.254.252] with 32 bytes of data:
Reply from 212.58.254.252: bytes=32 time=34ms TTL=249
Reply from 212.58.254.252: bytes=32 time=30ms TTL=249
Reply from 212.58.254.252: bytes=32 time=31ms TTL=249
Reply from 212.58.254.252: bytes=32 time=32ms TTL=249
Ping statistics for 212.58.254.252:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 34ms, Average = 31ms
The cure seems to be working, then. :fingers:
So it would appear.
I wondered what was up ;D on .net
(http://www.speedtest.net/result/517092058.png) (http://www.speedtest.net)
Reboot latency still up but that's due to me using a homeplug to an additional wireless access point
(http://www.speedtest.net/result/517093997.png) (http://www.speedtest.net)
Hmmm,
Still no good for me :( - this was after a "soft" reboot and then a power cyle of the router
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7072 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 5000 kbps
Actual IP throughput achieved during the test was - 947 kbps
PINGs up to 170ms from a usual 35 ms (ping bbc.co.uk)
(http://www.speedtest.net/result/517125700.png) (http://www.speedtest.net)
Let support know.
Well I dont know what happened last night but right now I'm happy, finally it seems to be back to normal, & I just pray it stays like this from now on, for a very long time. I will run it again for the next few nights to check on it tho.
[attachment deleted by admin]
A central failed for a few minutes.
No dice here with router rebooting and resync etc pings are from multiplay.co.uk and are through the proverbial latency roof..
Reply from 85.236.96.22: bytes=32 time=172ms TTL=124
Reply from 85.236.96.22: bytes=32 time=115ms TTL=124
Reply from 85.236.96.22: bytes=32 time=168ms TTL=124
Reply from 85.236.96.22: bytes=32 time=141ms TTL=124
Ping statistics for 85.236.96.22:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 115ms, Maximum = 172ms, Average = 149ms
Give support a call before they close Mark, they may be able to fix the issue
Update. Ref my earlier posts, after following Riks advice to reboot the router after diabolical speeds/pings etc things immediately went back to normal. However, I am more than disappointed with the reply received at 3.55pm today from support as a reply to my request for advice, this reply is reminiscent of the 'average' reply received from sub standard ISP's. It took support almost a day and a half to reply when in the meantime (midniight'ish) one of the centrals went on the fritz and IDNet issued advice to reboot the router and things would be back on track as they indeed were.
Some 16 hours after this central problem arose I received this advice from support:
"BT are not reporting any issues within your exchange relating to
contention. in order to locate the cause of the issue, please can you
connect your router and filter to the test socket found behind the
faceplate of the master BT socket and retest from this point. If the
fault continues, please try testing the connection with an alternate
modem or router in place for comparison."
The 'advice' smacks of a script monkey's piece of advice and a pre scripted reply to keep the punter 'happy' and in effect, 'pass the buck'. I do hope that IDNet are not adopting the 'Hokey Cokey' form of technical advice, i.e "you put the blue lead in, take the yellow lead out and then shake it all about" for this is the slippery slope to a customer lack of confidence. :( :( :(
I appreciate that they had reported the central problem and reported it on IDnetters but my gripe is with the content of the email 16 hours after the event. :o
I understand, Q. They have been extra busy and are one short this week, so you may have been boiler-plated. :(
Boiler-plated? :dunno:
Quote from: karlak on Jul 14, 2009, 14:28:24
Hmmm,
Still no good for me :( - this was after a "soft" reboot and then a power cyle of the router
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7072 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 5000 kbps
Actual IP throughput achieved during the test was - 947 kbps
PINGs up to 170ms from a usual 35 ms (ping bbc.co.uk)
(http://www.speedtest.net/result/517125700.png) (http://www.speedtest.net)
Got it sorted quite soon after - I had rebooted the router, but was then advised to leave it switvhed off for upto 15 minutes by support - Did this and it was then back to normal :). It seems some routers do not "forget" their previous connection settings with a quick reboot.
I think it's more that it takes that long for the connection to free itself from the tangled web that is BT.
Quote from: Simon on Jul 14, 2009, 21:54:42
Boiler-plated? :dunno:
Just for you, Simon
here (http://legal-dictionary.thefreedictionary.com/Boiler+plate)
Thanks Ray. Can't see it on my phone, agd just off to bed, so will look tomorrow.
Quote from: karlak on Jul 14, 2009, 22:11:43
Got it sorted quite soon after - I had rebooted the router, but was then advised to leave it switvhed off for upto 15 minutes by support - Did this and it was then back to normal :). It seems some routers do not "forget" their previous connection settings with a quick reboot.
It's not the router but the BT equipment which is set to 'remember' a connection for a short period, to save re-validation for 'blip' outages.
Quote from: Rik on Jul 15, 2009, 09:40:39
Stock reply.
Another one for the Rictionary. ::)
It's a widely used term. The technique was very common with legal work, where they would stitch various stock paragraphs together to draw up a contract or will, say.
We often refer to 'boiler-plating' as a 'copy and paste job'. ;D
No sense of history, Bob. :)
I served my apprenticeship with G.E.C. ;)
You can't get more hysterical than that. ;D
;D
Well it lasted one whole night, from wednesday & thursday we're back to normal & I dont mean in a good way...
Talk to support, they are the only people who can resolve it for you.
Damn that was a fast reply Rik, I just went to check network status on the idnet homepage & you had already replied:
On the subject of network status after checking I noticed they have it down as sub-optimal service, & was just about to post as such here
my connection sucks big time tonite. can barely do anything.
pings 1000+
what is going on with a sub optimal service and what's the issue?
The sub-optimal status reflects the central that went down and the resultant imbalance.
Have you tried reboot your router?
Several times, left off for an hour , 5 mins, 30 mins, no difference, & I always leave it off overnight too, this has been going on since before the central collapsed tho, but on tuesday night it was fine after it failed & they rebooted, but after tuesday its been just as bad if not worse than before.
You really do need to talk to support then, so they can check your line and talk to BT. It sounds like a congested VP, but that's just a gut feeling.
i note they still say sub optimal.
how long before its fixed do we know ?
It should be in the next day or so.
My mum is on idnet and is having the same problem, she can barely load gmail it's that bad.
idnet support said she should check her speed on bt speedtest and she can't even load the page.
they then said it was her router, so she diligently went out and bought a new one, problem still persists.
I'm getting a little fed up with them now, the service is non existant and they aren't doing anything about it.
Hi and welcome to the forum. :welc: :karma:
If you can post your mum's router stats, together with some information about her phone wiring, eg how many devices are connected to the line, any Sky boxes etc, how many extensions... we'll try to help.
Thanks Rik.
She did have a Netgear DG834G, and now today has a new SpeedTouch 585v6, nothing connected to the phoneline apart from a microfilter, the router and a phone.
Service has been good for the last year and a half and then suddenly in the last few days, sub 1k speeds.
She is on gw5.
Can you get her downstream sync speed, noise margin and attenuation for me. Can you also ask her to do a quiet line test - dial 17070, select option 2 and listen. She should hear, at most, a background hum or hiss.
Sorry I don't know what those things are, or how to get them.
She also phoned the phone company, they did a line test and said there was no problem. Also phoned idnet and they said her profile was 7150 and therefore there should be no problem.
That means she has a full 8128 sync speed, and maximum profile. That would suggest to me that her exchange is congested. :(
OK, I've managed to track this down now with support. The line is fine, and your mum is able to ping OK with good times, it's only when she uses her browser that the problems start. That suggests an issue with the computer. Can you try a different machine, or d/l a copy of Firefox and install that for her. Clear all temporary files, also run a command window and issue ipconfig /flushhdns.
Also, it might be an idea to check for spyware / viruses. :welc:
:welc: :karma:
Thanks for the encouragement! Yes, I thought it might be an issue with the computer too, so have tried reseting winsock, reseting tcp, still no joy.
I'm using logmein to remote control the computer and it is really slooooow. :(
Although after reseting winsock, logmein seemed a little quicker, the internet is not!
It does seem strange that this all happened when idnet reported a fault, is there no way it could be related to that?
edit: have also flushdns with ipconfig and scanned for viruses, but nothing.
I've also just tried using a wireless usb dongle, to rule out the network card. same problem!!! argh.
any ideas, anyone? running out of things to try now. :'(
I'm another Gw5 user with slashed throughput and abnormally high pings 140-154 all over the place that is no use for my online gaming I noticed yesterday I was barely getting 1.3megs down, was back to to 6.3megs at about 1.30am, as I'm rarely up at that hour that again is not much use to me.
Am I another victim of this cr*ppy central? Routers been re-booted about 3 times over the last 2 days with no apparent improvement.
What browser is being used, and have any add-ons been installed?
firefox no addons, same behaviour in IE as well.
:welc: :karma:
tried a router diagnostic as well, all checks out, except it can't connect to the secondary dns server? that can't be anything can it?
What's the error message?
no message on the router interface, just a little cross by the secondary DNS server.
primary dns : green tick
secondary: red cross
all obtained automatically from dhcp.
edit: just tried again, and secondary is checked now. so can't be it.
Can you get over there with a 'known good' laptop and test?
I'd have to fly. :)
I'm in amsterdam, my mum is in the UK.
I think I'll just have to give up. been trying to figure this out for a good 3 days now.
Whereabouts in the UK?
Dorset, not known for good internet connections, but still usually faster than 1k!
Not close enough for me to pop round, I'm not sure we have any Dorset members atm. :( Could you do a malware scan remotely?
Have done. I used spybot search and destroy and nothing was detected, buts thats all thats installed on that machine, and obviously can't connect to download any others.
It's frustrating when you can't go hands on, isn't it. :( Let's see if we have any Dorset volunteers who could help out.
Would your mum be comfortable installing FF3.5 from CD if I sent her a copy?
it's running 3 at the moment, so I'm not sure it would help any. and there's the log me in control having the same problems with speed.
but very kind of you to offer! ;)
Mmm. The only other thing I can think to try is to briefly disable AV and firewall.
Could you try manually putting in OpenDNS' servers into Windows and see if that makes a difference?
208.67.222.222
208.67.220.220
just tried. no difference. thanks for the suggestion though.
Does she have a neighbour who could pop round with another machine?
Nope. I've phoned a 'professional' now, and he will go round on Monday morning to have a look.
Thanks for all your support. I'll let you know what happens.
Thanks.
Quote from: otaku888 on Jul 17, 2009, 17:06:52
Nope. I've phoned a 'professional' now, and he will go round on Monday morning to have a look.
We're professionals as well you know. :tongue:
I mean compared to me! ;D
:hehe:
I know, I'm only teasing. :)