Needing some help if possible. I am on one of the 8mb packages & was averaging 2mb speed until days ago i now only get 0.13 according to my speedtests it is very slow & confusing, does anyone have any idea?
Hi and welcome to the forum. Can you try a BT speed test for us please, that will establish a number of important bits of data.
http://test.speedtester.bt.com:50301/
Ok will do back shortly.
Could you also post the stats from your router. :)
Belkin Router
Runtime Code version F5D7633-4Av1_UK_1.00.17
Boot Code Version 1.0.37-5.15
Hardware Version V1.0J3 WLAN Settings
ADSL Modem Code Version A2pB018e.d16f
Is that enough info?
What we need from the router is it's sync rate and noise margin, something like
ADSL Link Downstream Upstream
Connection Speed 7808 kbps 448 kbps
Line Attenuation 26.0 db 12.5 db
Noise Margin 6.4 db 22.0 db
D U
Data rate (Kbps) 704 448
Noise margin (dB) 12.0 9.0
Output power (dBm) 16.1 12.4
Attenuation (dB) 60.0 31.5
Your attenuation is at 60db, which means you have a long or faulty line. Did you manage a BT test?
http://www.speedtest.net/result/516723624.png
Hope this helps for now till i can get the other test.
It really needs to be the BT test as it shows the profile.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 672 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 350 kbps
Actual IP throughput achieved during the test was - 319 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
You've had a very low speed sync event which has dropped your profile. Your speed is marginally better now but still not good. You need to eliminate any possibilities that it's your equipment or wiring, then contact support to involve BT.