Hi
I hope someone can help
For the last few days I've been connecting to the internet about 0.5MB higher than normal, using the standard ADSL connection...usually it was 2.4MB, but the last few days it has been around 2.9MB.
I've got home tonight and have been switched to ADSL2+.
Opening web pages now seems to take more time than if I was using dialup. My connection speed is now only somewhere between 0.6MB and 0.8MB, although my ping rate is 27, upload is in the 700's (speedtest.net is giving me a range of 0.4MB - 0.6MB, ping 55). I want my old ADSL back!
I have put all the DNS numbers in as the email asked, I've got a netgear DG834v4 router with updated firmware.
All measured figures stated above are using the speed.io website
Any ideas anyone?
See Simon's announcement, Bridge. It's another BT cockup I'm afraid. :mad:
where is that?
http://www.idnetters.co.uk/forums/index.php?topic=14729.msg345736#msg345736
Thanks Rik, that just stopped me venting my spleen! My internet has slowed to an absolute crawl tonight, I've just had to download some files I emailed home to work on tonight at about 11kbps... shocking. I really hope this is sorted soon.
Would this BT cock up only affect end-user perceived bandwidth, or would it also explain the awful connection latency and frequrnt DNS timeouts I'm getting since the migration?
Quote from: Rik on Jun 16, 2009, 20:21:46
See Simon's announcement, Bridge. It's another BT cockup I'm afraid. :mad:
I don't expect anything else from BT, cheers for the info.
Quote from: merkin51 on Jun 16, 2009, 20:25:46
Thanks Rik, that just stopped me venting my spleen! My internet has slowed to an absolute crawl tonight, I've just had to download some files I emailed home to work on tonight at about 11kbps... shocking. I really hope this is sorted soon.
So do IDNet. They should have had the capacity in place before any of today's migrations, on June 5 to be precise, but BT won't return their calls, they've just sent them an email saying the order is delayed. It's bordering on criminal, imo.
Quote from: skaffman on Jun 16, 2009, 20:26:18
Would this BT cock up only affect end-user perceived bandwidth, or would it also explain the awful connection latency and frequrnt DNS timeouts I'm getting since the migration?
The whole lot, I'm afraid, I couldn't get to the mail server for a while, for example.
And would it mean that my (still reasonably respectable 7547 Kbs sync with a BRAS profile back to where it was pre-WBC at 6500) connection would have a throughput at BT's speedtest of 210k, bad enough that their own speedtest wanted to perform test 2 (which, incidentally, fails with a "page not found error" when I change the login details as instructed)?
Steve
Edit - Boohoo - compare this:
http://www.speedtest.net/result/497203563.png
With my sig :sob: :sob: :sob:
It would, Steve. :(
All I can say is I'm glad I spent £12 for BT to screw the service up, maybe BT will refund these charges to customers they've messed around, and there again, maybe I'll win Euromillions on Friday (the odds on winning that are far better I'm guessing!)
:pig: :pig: :pig: :pig: :pig: :pig: :pig: :pig: :pig: ;D
At least as you have all moved away from ADSL the BT network is less congested and we are getting even better results :P
Quote from: kinmel on Jun 16, 2009, 20:45:13
At least as you have all moved away from ADSL the BT network is less congested and we are getting even better results :P
That's true Alan. :)
:nana: ;D
;D I won't post my speeds tonight, Rik, I might upset you. :whistle:
Ouch.. I'm in the same boat, dire, sub-1M download speeds this afternoon slowing to a crawl tonight.
On the plus side I've been able to play with Opera Turbo on a slow connection, and it really does speed things up! So I'd suggest all ADSL2 users stuck in the same boat download a copy and switch turbo mode on. It'll speed up web browsing no end and lighten the load on IDnet's ADSL2 pipes for the interim.
http://www.opera.com/browser/download/?ver=10.00b1
Seb :)
You would anyway, Ray. ;D
:welc: New members - sorry it's not a happier occasion! :karma:
Quote from: sebt on Jun 16, 2009, 20:50:00
Ouch.. I'm in the same boat, dire, sub-1M download speeds this afternoon slowing to a crawl tonight.
On the plus side I've been able to play with Opera Turbo on a slow connection, and it really does speed things up! So I'd suggest all ADSL2 users stuck in the same boat download a copy and switch turbo mode on. It'll speed up web browsing no end and lighten the load on IDnet's ADSL2 pipes for the interim.
http://www.opera.com/browser/download/?ver=10.00b1
Seb :)
Except it'll take us all about 2 days to download it ;D
Thank heaven's it's not "Patch Tuesday"
I just emailed Miriam offering what I hope is some leverage when contacting BT, including a loss of earnings insinuation (Well, I run a business in SecondLife and can't even log in at these speeds).
Steve
The dial up is still there in case that helps, Steve, 0845 602 1131. (Not being funny, but it may just be better than this...)
Quote from: D-Dan on Jun 16, 2009, 20:30:15
And would it mean that my (still reasonably respectable 7547 Kbs sync with a BRAS profile back to where it was pre-WBC at 6500) connection would have a throughput at BT's speedtest of 210k, bad enough that their own speedtest wanted to perform test 2 (which, incidentally, fails with a "page not found error" when I change the login details as instructed)?
Steve
Edit - Boohoo - compare this:
http://www.speedtest.net/result/497203563.png
With my sig :sob: :sob: :sob:
My BRAS profile has also been at 6500 for a while pre today. When I returned from work, i checked my router (2 wire 2700HGV - Firmware version 4.25.19) and saw the following:
Down Up
Current Rate: 13157 kbs 1156 kbs
Max Rate: 13393 kbs 1156 kbs
Current Connection:
Current Noise Margin: 6.4 dB 6.7 dB
Current Attenuation: 25.4 dB 11.7 dB
Then when I finally managed to get on to the BT Speedtester this is what I found
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 13156 kbps(DOWN-STREAM), 1155 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 1659 kbps
Maybe it's a tad faster than some but trust BT to be SNAFU
Hoping it improves soon
Cheers
Arathorn
I think everyone is hoping it improves tomorrow. I can't believe that BT still manage to shock me at how useless they are.
I can't believe they allowed the transitions to go ahead, knowing they haven't provided the services to IDNet!
I can't believe that the "T" in BT doesn't mean "Terrible" (you can work the "B" out for yourselves)
Could I make a request that the forum server doesn't go anywhere near ADSL2+ :whistle: :out:
I must admit, I'm not expecting BT to resolve this anytime soon. I'll be surprised if it's sorted within 10 days.
I feel really sorry for IDNet and especially their support staff as I have a feeling they are going to get bombarded tomorrow, mainly by people who don't read these forums!
Good luck tomorrow IDNetters and BOOHISS TO BT!
They better. I already rounded up the posse ready for a visit to BT towers.
Steve
I'm sure IDNet will be doing all they can to resolve this. It's obviously not doing their reputation any good, even though it appears to be BT's cock up.
I'm not in the slightest bit surprised. I was hoping my horrible experiences were an unlucky one off and the rest of you would have a smooth transition but it's clear BT's incompetence is all encompassing. Having said that I do wonder if even the most stupid people could not see a direct correlation between mass migrations and the need provide extra capacity.
I thought the idea of breaking BT's monopoly over services is that Openreach was supposed to act as an independent company so how is it that any requests to Openreach go through BT? If you were cynical you might think BT were looking after its own services at the expense of other providers except that by most accounts their own provision is pretty dire. To quote a fictional character, 'stupid is as stupid does', I guess :shake:
Having just checked since originally posting the first message, my connection is back to 2.9MB. The connects/min has certainly improved from approx 1600/min before the switch. Maybe everyone has gone to bed in the area and logged off, who knows!!
Results from http://www.speed.io
(Copied on 2009-06-16 23:12:33)
Download: 2914 Kbit/s
Upload : 717 kbit/s
Connects : 2678 conn/min
Ping: 27 ms
That would certainly correlate with peak time contention.
Quote from: stevethegas on Jun 16, 2009, 22:46:56
Could I make a request that the forum server doesn't go anywhere near ADSL2+ :whistle: :out:
We're holding onto it, tightly. ;)
If it makes anyone feel better, I've just got in from having a couple of beers with some friends who work for BT and they were suitably embarrassed (but not surprised) at the ADSL2 shambles, even though they have nothing to do with the BT broadband.
My download has gone up from 700k to 3.5M while I was at the pub. 3.5 was what I got on the old ADSL.
Maybe they sent a few texts while you were in the pub to engineer friends. ;D
Quote from: PuncH on Jun 16, 2009, 20:54:50
Except it'll take us all about 2 days to download it ;D
Nice :D Still, I would go and make a brew, it's a mere 6 Meg ;)
Seb :)
You're doing better than me, I have no connection this morning. :(
I knew those dongles would come in useful >:D
Gotta love the early mornings...if only it would stay like this!
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 17379 kbps(DOWN-STREAM), 1244 kbps(UP-STREAM)
IP profile for your line is - 15000 kbps
Actual IP throughput achieved during the test was - 13146 kbps
Connection back up, it looks like there was an exchange fault. :(
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 4124 kbps(DOWN-STREAM), 792 kbps(UP-STREAM)
IP profile for your line is - 3000 kbps
Actual IP throughput achieved during the test was - 2771 kbps
The profile comes from last night's sync speed, so that's about right for throughput.
Quote from: Simon on Jun 16, 2009, 22:59:47
I'm sure IDNet will be doing all they can to resolve this. It's obviously not doing their reputation any good, even though it appears to be BT's cock up.
I don't think they're the only ones. From what I can gather AAISP have also been having problems and they aren't happy bunnies either. Zen have just started introducing it although their bandwidth allowances have remained the same and they advertise it as a faster service for the same price.
I read about that too. It is scandalous, that BT can get away with damaging other companies businesses.
Quote from: Rik on Jun 17, 2009, 09:02:49
I read about that too. It is scandalous, that BT can get away with damaging other companies businesses.
I am shocked at the mess, Rik :shake: so much for Digital britain, and they have the audacity to want 50p from every landline user to help the growth of a faster network for all ::) Damaging others business models is bad, but equally the providers maybe should have tested the system to be sure it worked before offering it, I think AAISP and Zen and IDnet should have held back and waited till they knew it was up and running properly but also you would think BT would actually have it sorted before launch, this is a massive failing of the system on their part, but who can blame the ISP's for wanting to offer new services to its consumer base, especially in a recession when it will also bring in new subscribers as well. The UK has a lot to learn. :sigh:
The thing is, Gary, that IDNet did test before launch. However, the whole thing has been a sorry mess from BT. First, they delayed the delivery of the Hostlink from July last year till February this year. Then, they failed to give IDNet access to put anyone on it. That arrived in May. Tests were run with live users and only after that did IDNet offer the service. At the same time, they placed an order with IDNet for increased capacity. That's meant to be delivered in 5 days, it hasn't happened. Nor has a second order, also long overdue. On top of which, BT messed up the initial orders, hence the delayed migrations from last week, but now they are happening en masse, but without the capacity to support them. Needless to say, IDNet are unable to cancel the migrations. :(
Quote from: Rik on Jun 17, 2009, 09:22:53
The thing is, Gary, that IDNet did test before launch. However, the whole thing has been a sorry mess from BT. First, they delayed the delivery of the Hostlink from July last year till February this year. Then, they failed to give IDNet access to put anyone on it. That arrived in May. Tests were run with live users and only after that did IDNet offer the service. At the same time, they placed an order with IDNet for increased capacity. That's meant to be delivered in 5 days, it hasn't happened. Nor has a second order, also long overdue. On top of which, BT messed up the initial orders, hence the delayed migrations from last week, but now they are happening en masse, but without the capacity to support them. Needless to say, IDNet are unable to cancel the migrations. :(
I see, RIk, thanks for clearing all that up, it is a disaster of monumental proportions by BT then :( can people migrate back who have changed over? That seems the best option right now.
I hope IDNet are royally kicking BT's butt >:( so many have migrated for the better allowance and speed its shocking that this could happen, and more frustrating for Simon and James as its out of their hands totally.
It's utterly frustrating for IDNet, Gary. Their customers are getting poor service but BT isn't taking the issue seriously, or showing any sense of urgency. I just hope that they can claim compensation from BT.
Quote from: Rik on Jun 17, 2009, 09:36:04
It's utterly frustrating for IDNet, Gary. Their customers are getting poor service but BT isn't taking the issue seriously, or showing any sense of urgency. I just hope that they can claim compensation from BT.
I hope so as well, but I fear BT will have that avenue sown up tightly :shake:
Me too, Gary. 'Circumstances beyond our control...' I suspect.
Quote from: Rik on Jun 17, 2009, 09:45:13
Me too, Gary. 'Circumstances beyond our control...' I suspect.
More than likely, Rik.
I imagine that iDNet and the others did test it before introduction. The problem is however sceptical they may have been about BTs capacity to deliver and, however broadly they made allowances for incompetence, BT continue to reach new depths..
At some point you have to trust BT to keep their end of the bargain or you simply don't have a business. And these are the people we are supposed to be giving £5 a month to get a 2mps uso.
Quote from: Tacitus on Jun 17, 2009, 09:51:33
I imagine that iDNet and the others did test it before introduction. The problem is however sceptical they may have been about BTs capacity to deliver and, however broadly they made allowances for incompetence, BT continue to reach new depths..
At some point you have to trust BT to keep their end of the bargain or you simply don't have a business. And these are the people we are supposed to be giving £5 a month to get a 2mps uso.
I think that £5 is for pending lawsuits ;)
Quote from: kinmel on Jun 16, 2009, 20:45:13
At least as you have all moved away from ADSL the BT network is less congested and we are getting even better results :P
Kinmel
You and me both :thumb: :thumb: My results have improved nicely and things are running very smoothly indeed. However, hope the chaps on ADSL2+ get the speeds they expect soon :fingers:
I didn't take the risk of upgrading either, and I'm glad I didn't now!
BT should be sued for this, no question, but I guess that's up to IDNet and their lawyers.
This explains the poor speeds I have had at certain times in the evenings especially I must admit to being really fed up and thought I had made a big error on upgrading reading the announcement and this thread just leaves me speechless and thats not easy :shake:
I can see it isnt IDNet whats the answer ?
Sack the CEO of BT?
It is potentially very damaging I would have thought Rik at times I am worse off ,as it seems are others and must admit to wondering why Im paying top money for what seemed to be erratic speeds its not a place I wanted to be in nor thought I would be again.
I hope it does not have an impact on IDNet though but I suspect there are many who dont read the boards...
Me too, David. I know that they are having strong words with BT at the highest levels.
I know it's no consolation, but it does appear that this has also hit other ISPs.
Same boat for me too, no connection earlier so had to reboot again to get the thing working.
Why oh why just one phone company?
Is it possible to be regraded to normal ADSL (without a charge)?
I think I recall reading a reversal takes five working days, by which time things may be flying on ADSL2+. It's a difficult call, but I think I'd be inclined to sit it out for now.
Quote from: Gary on Jun 17, 2009, 09:57:34
I think that £5 is for pending lawsuits ;)
Problem is there is no doubt a get out clause so BT can't be sued for consequential loss. In any event iDNet would need deep pockets to make it stand up in court. It's a bit like the get out clause Microsoft has with Windows. If businesses could sue MS for the bad design of their OS and the resulting cost of downtime due to viruses, spyware etc, it might have encouraged them to produce something better.
QuoteI think I recall reading a reversal takes five working days, by which time things may be flying on ADSL2+. It's a difficult call, but I think I'd be inclined to sit it out for now.
I think this is the best route also...... :fingers:
Quote from: Simon on Jun 17, 2009, 10:51:51
I know it's no consolation, but it does appear that this has also hit other ISPs.
Well it at least shows that BT are incompetent across the board. ;D
You needed proof? ;D
:hehe:
I suppose not!
My speed has now dropped to 457k on a 3000k profile. :(
Quote from: Rik on Jun 17, 2009, 13:32:03
My speed has now dropped to 457k on a 3000k profile. :(
Thats really bad, Rik. Maybe things will improve tonight for good, I must admit the normal ADSL Max seems faster since the migration went ahead, which I know is of no consolation. BT are huge, and rather like very large animals are very slow to take steps :(
So it seems, Gary. Still, I only have one more day to endure. ;D
I bet you're even more pleased you're going away now. :)
You bet. ;D
Quote from: Rik on Jun 17, 2009, 13:38:32
So it seems, Gary. Still, I only have one more day to endure. ;D
You will come back, Rik and be free of gadgets and give your pc's away and go all native with bagpipes after this ADSL 2+ malarkey ;D
You may be right, Gary, very right. ;D
Quote from: Rik on Jun 17, 2009, 13:32:03
My speed has now dropped to 457k on a 3000k profile. :(
I think your going to have to draft a netters ADSL2+ broadband usage rota. :)
Quote from: Sebby on Jun 17, 2009, 13:39:10
I bet you're even more pleased you're going away now. :)
I've long suspected that the timing of this vacation was deliberately picked. >:D
Quote from: stevethegas on Jun 17, 2009, 13:57:06
I think your going to have to draft a netters ADSL2+ broadband usage rota. :)
You may not be kidding, Steve. Mind you, Miriam is getting about 20M. I think strings are being pulled. ;D
Quote
I've long suspected that the timing of this vacation was deliberately picked. >:D
Be fair, I planned this before the WBC dates were known, and if BT hadn't messed up the orders, I would have been here for 10 days after launch. That said, however, I'm beginning to see the delay as lucky! :evil:
It would be nice if they get it sorted before your're away,if only for peace of mind's sake :fingers:
It would, Steve, but I have a feeling that WBC will have more birthing pains than ADSL Max did. :sigh:
My speed issues appear to have largely cleared now. Done a quick bit of testing at home on various speed testers. Got a download going at about 1mb/sec. Not fantastic with the sync I have, but better than the crawl yesterday!
Weemee
Mine was fine this morning, 2900 on a 3000 profile, now, though, it's down to 480 on the same profile. :'(
That's what I'm finding since switching, I may be on a 4000 profile but I rarely get over 1000 in real money :shake:
It's a mess, Zap, and IDNet don't know why, at this stage, it's being so erratic. Most likely a mixture of BT's failure to deliver the capacity they ordered and issues with local exchanges/nodes. These birthing pains are likely to have everything but the stretch marks. :(
My speed has improved, but only back to what it was pre ADSL2+:
Results from http://www.speed.io
(Copied on 2009-06-17 16:29:37)
Download: 2890 Kbit/s
Upload : 738 kbit/s
Connects : 2658 conn/min
Ping: 26 ms
I'm guessing that's all I can expect from now on.
One question, does the 10 day rule apply after the switchover, ie for getting the best stable speed over the next 10 days, because if it does, doesn't that mean everyone is going to be worse off than before?
No, MSR will be set based on sync speed, not throughput, so the problems should not affect that (it's something of an academic figure anyway). What is your d/s sync speed and noise margin?
ADSL Link Downstream Upstream
Connection Speed 3446 kbps 776 kbps
Line Attenuation 50.5 db 29.3 db
Noise Margin 5.6 db 6.3 db
That is odd, I've got a 38-4100 sync on a 63db attenuation, with a target NM of 9db. It suggests to me you line is noise prone - do you have an NTE5 master socket?
It's just the standard master socket installed 10 years ago when I moved here, not sure what type
Can you remove the lower part of the face plate? It's likely to be an NTE5 if fitted within the past 15 years or so.
yes it looks like only the bottom part comes off
OK, if you can remove that, you'll find a test socket behind that. Can you plug the router into that and see if your stats improve?
TBB down speed was 8.0MBs at around 1.30pm and was 11.6MBs at around 4.45pm, I can't get on the BT test site at the moment. There were a couple of disconnections (close together) late this morning but nothing since. However my router details appear to have changed a little.
[attachment deleted by admin]
They've improved slightly:
ADSL Link Downstream Upstream
Connection Speed 3638 kbps 835 kbps
Line Attenuation 50.0 db 29.4 db
Noise Margin 5.5 db 5.6 db
Still not brilliant for that attenuation, but it does suggest that somehing in your internal phone wiring is adding noise. Do you have hard-wired extensions, and if you do, what's connected to them. Also, if you do, is the ring wire connected, usually it's orange white, but it's the wire on terminal 3. Remove it on each socket, leaving just terminals 2 & 5 connected. These should be a pair, eg blue/white and white/blue.
Quote from: Noreen on Jun 17, 2009, 17:19:13
TBB down speed was 8.0MBs at around 1.30pm and was 11.6MBs at around 4.45pm, I can't get on the BT test site at the moment. There were a couple of disconnections (close together) late this morning but nothing since. However my router details appear to have changed a little.
Can you remind me what they were previously, Noreen, I can't spot them. I had a couple of re-syncs today 11:50 and 14:58, very much typical of a line training I'd say. Your speeds reflect the time that the nice man from BT got the capacity sorted out, so hopefully will sit comfortably at the higher level.
My throughput is suddenly perfect.
Most of the day I was 2M to 7M on a 17M profile.
Support emailed me at 1500 to ask me to retest. Now I get 14.7M and 16.3m.
BTW,
speedtester.bt.com isn't working for me either, except to report my profile. These are from DSLZoneUK.
Richard
Attached are the previous details made at around 8.30am.
[attachment deleted by admin]
I've noticed the u/s margin does seem to vary a lot more with WBC, and that there are often quite small changes of sync speed, I've seen just 3k for example. Those variations are well within expectations for a slightly different time of day, you're hovering between a 14 & 15M profile I think.
However I can't get on the BT test site to see if it's changed. :rant2:
I can:
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 3844 kbps(DOWN-STREAM), 760 kbps(UP-STREAM)
IP profile for your line is - 3000 kbps
Actual IP throughput achieved during the test was - 2757 kbps
OK, for me that's good, stop sniggering. ;D
Quote from: Rik on Jun 17, 2009, 17:23:56
Still not brilliant for that attenuation, but it does suggest that somehing in your internal phone wiring is adding noise. Do you have hard-wired extensions, and if you do, what's connected to them. Also, if you do, is the ring wire connected, usually it's orange white, but it's the wire on terminal 3. Remove it on each socket, leaving just terminals 2 & 5 connected. These should be a pair, eg blue/white and white/blue.
There are only 2 connections on the socket...a white with blue dots and a blue wire with white dots are connected to them. The other cables are not connected.
The router comes off an ADSL extension cable plugged directly into the master socket. The cable passes no electrical items to the router. What else can cause noise?
The only thing the cable comes close too is between the telegraph pole and the house. That is a high pressure sodium street light and the cable passes within a couple of metres of it. The light is off though. If that is causing the problem, I can't even reverse my car into it as it is concrete post.
Describe the ADSL extension cable, will you, is it round or flat, shielded or unshielded. How many extension sockets are there and what's connected to them. Street lighting can be an issue, but you'd notice a cyclical effect as it turned on and off.
Quote from: Rik on Jun 17, 2009, 17:52:27
Describe the ADSL extension cable, will you, is it round or flat, shielded or unshielded. How many extension sockets are there and what's connected to them. Street lighting can be an issue, but you'd notice a cyclical effect as it turned on and off.
It's this from Maplins:
http://www.maplin.co.uk/Module.aspx?ModuleNo=97677 (http://www.maplin.co.uk/Module.aspx?ModuleNo=97677)
Quote from: bridgej on Jun 17, 2009, 17:56:00
It's this from Maplins:
http://www.maplin.co.uk/Module.aspx?ModuleNo=97677 (http://www.maplin.co.uk/Module.aspx?ModuleNo=97677)
I should add, it's only 6m from the master socket
It should be OK, though 6m is longer than I would recommend.
There are no other extension sockets. I have my phone (DECT Extensions) and sky box connected via the master socket using a filter
If you don't need to plug the Sky box in, try leaving it unplugged. Keep the DECT base unit well away from the router.
Quote from: Rik on Jun 17, 2009, 18:08:49
If you don't need to plug the Sky box in, try leaving it unplugged. Keep the DECT base unit well away from the router.
Thanks for all the suggestions
NP. I've known a bad Sky box take out an entire street, so mine is unplugged unless I want to order a PPV event. Sky only police the multi-room installations. :)