Print Page - Control panel usage reset

Title: Control panel usage reset
Post by: woooshuk on Jun 08, 2009, 20:49:55

Hi folks,
I was moved from gw6 to gw5 on Saturday and then discovered my usage on my control panel has been reset.

This was not going to worry me as I have never been near my limits. However, I received an email today telling me that if I continue I will exceed my limit by 46gig (£46). ??? ???

I have sent an email to support but was wondering if there was anything I could do (other than go offline).

Any ideas how I can measure my own usage? Any app I have used before gets messed up by other traffic on my home network to my file server.

Regards
Paul

Title: Re: Control panel usage reset
Post by: Simon on Jun 08, 2009, 20:59:54

See if it settles over the next few days, Paul. Sometimes the usage gets reported inaccurately immediately following a change. If you're sure you haven't used the amount being reported, have a word with support, and they can check things out in more detail. I assume your router is secure?

Title: Re: Control panel usage reset
Post by: woooshuk on Jun 08, 2009, 22:37:45

Hi Simon,

Yes, it is secure. I am hoping that some downloading that I did in the first few days of the month (18gig) is simply getting multiplied by the IDNET system.
If I were to keep going at that rate then I would go well over quota.

However, I have no plans to do that. Its just a bit scary to see the warning but not be able to check.

I'll see what support can do for me.

Thanks.

Title: Re: Control panel usage reset
Post by: Sebby on Jun 08, 2009, 22:48:04

As Simon says, see how it goes, and if you think it's wrong, let IDNet know. They're very good people, so I'm sure they'll see you're okay. :)

Title: Re: Control panel usage reset
Post by: Rik on Jun 09, 2009, 09:20:42

Quote from: woooshuk on Jun 08, 2009, 22:37:45
I am hoping that some downloading that I did in the first few days of the month (18gig) is simply getting multiplied by the IDNET system.

It will be, the system samples a seven day period and extrapolates, so if you 'go heavy' at the start of the month, it will generate a warning.

Title: Re: Control panel usage reset
Post by: woooshuk on Jun 09, 2009, 09:59:07

Thanks Rik, it has been resolved now.

If my good wife saw £46 on top of £35 for one month net I would definately be put in the slow lane >:D

Esp when she still thinks it is £20.

Title: Re: Control panel usage reset
Post by: Rik on Jun 09, 2009, 09:59:52

;D Understood. :thumb:

Title: Re: Control panel usage reset
Post by: Baz on Jun 09, 2009, 10:46:07

Quote from: woooshuk on Jun 09, 2009, 09:59:07

Esp when she still thinks it is £20.

:laugh: :laugh: :laugh: :laugh: I like your way of thinking :thumb:

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Technical News & Discussion => IDNet Help => Topic started by: woooshuk on Jun 08, 2009, 20:49:55