Hi
Can anyone help me. For some reason my connection is very slow today. Is there a fault somewhere and is anyone else suffering the speed of dial up today??
Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=78ms TTL=59
Reply from 212.69.36.10: bytes=32 time=81ms TTL=59
Request timed out.
Reply from 212.69.36.10: bytes=32 time=78ms TTL=59
Reply from 212.69.36.10: bytes=32 time=81ms TTL=59
Reply from 212.69.36.10: bytes=32 time=77ms TTL=59
Reply from 212.69.36.10: bytes=32 time=82ms TTL=59
Reply from 212.69.36.10: bytes=32 time=82ms TTL=59
Reply from 212.69.36.10: bytes=32 time=84ms TTL=59
Reply from 212.69.36.10: bytes=32 time=79ms TTL=59
Ping statistics for 212.69.36.10:
Packets: Sent = 10, Received = 9, Lost = 1 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 77ms, Maximum = 84ms, Average = 80ms
From the speed.io site I get these readings:
Download: 410 Kbit/s
Upload : 407 kbit/s
Connects : 757 conn/min
Ping: 69 ms
From speedtest.net I get:
Download: 350Kbit/s
Upload: 420Kbit/s
Ping: 169 ms
My Router is connected to ADSL as follows:
ADSL Firmware Version A2pB023b.d20e
Modem Status Connected
DownStream Connection Speed 3424 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38
Are you on gw6, Bridge? See this thread. (http://www.idnetters.co.uk/forums/index.php?topic=14447.msg338654#msg338654)
Yep GW6, but already been phoned by Idnet and now on GW5 and fine again, that was bloody quick service :thumb:
I noticed Simon was in the forum. :)
The whole reason I left Tiscali over a year ago because that would have taken 3 weeks worth of calls to India and still not get it fixed and the reason I recommend Idnet to anyone thinking of changing Internet providers
We agree. :)
I seem to be having the same problem, on gw6 too. Just filled in the contact form, so lets hope they're as quick for me :)
give Simon time to dial your number!!
It might be best to call - 01462 476556. :)
Quote from: robostac on Jun 06, 2009, 13:09:41
I seem to be having the same problem, on gw6 too. Just filled in the contact form, so lets hope they're as quick for me :)
I'd recommend a phone call, 01462 476556. Or what Simon said. ;D
He called and fixed it very quickly, amazing service.
It's why we love him. ;D
One of the reasons, Rik. :)x
GW6 here also. Have had a steady decrease in speed since this morning, and have ended up at -
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6432 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 5500 kbps
Actual IP throughput achieved during the test was - 317 kbps
(http://www.speedtest.net/result/489894113.png) (http://www.speedtest.net)
Logged a call, so will hopefully be fixed soon
:fingers:
It should be.
Quote from: Rik on Jun 06, 2009, 14:41:03
:fingers:
It should be.
Hopefully. My lad is getting pasted at Call of Duty on the Xbox (poor ping etc), and apparantly it's all my fault ::)
:lol:
That's what fathers are for, after all. ;D
All fixed here. :thumb:
Made the call and got a call back, all fixed within 15 minutes. Just like being back with PIPEX,,,,,,,,,,,,,,, Not !! :evil:
:thumb:
I had the same problem this morning, also on gw6.
Sent an email, was called back by Simon soon after who changed me over to gw5, all good now.
Well done to Simon and IDNet, this is the first time I have had to use support in the two monts since I joined as my connection is very stable now. How different (both connection and support) to Pipex Homecall (Tiscali)!!! I just wish I had joined earlier rather than persevere with a second rate (being polite) provider.
Hi, and welcome to the forum, srbuk. :welc: :karma: While we'd all prefer that nothing ever went wrong, in the real world that's not going to happen. With IDNet, we can talk to the boss and all the staff will go out of their way to resolve any issues as quickly as possible. We're a happy bunch. :)
:welc: :karma: Glad you're sorted. That the usual kind of service we receive round here. :thumb:
How come its messed up today on gw6? Mine too has lost it.
Contact support, Stu. It started on Wednesday.
hi
i figured i was probably better off chipping into this thread rather than starting a whole new one for the same thing
I've been having the same speed / ping problems with my connection all day and am also on the gw6 group (have been for a while now)
I've tried the bt speedtest which gives me 100k on a 7.6k profile (or there abouts)
anyway i was wondering, should i phone the out of hours number or sit on it and hope it fixes itself ?
Call now, Simon may get back to you you shortly
Phone... :)
OK great, I'd not realised it was just a voice mail :blush: hopefully Simon might be able to fix it but if not, its not the end of the world if it has to wait until Monday
it must be a frustrating juggling match when something like this happens between appeasing the individual people by moving them off the problem circit and finding the underlying problem
Someone will get back to you. Keep your computer on as they need you to be able to log in to your router.
Had a similar problem. phoned out of hours and Simon answered within a few minutes and problem solved. Unfortunately Simon then had to go back to mowing his lawn. It appears that BT are the culprits again anmd again and again. :mad:
Perhaps Tiscali can learn something from the "best support in the world". Now where have I heard that phrase before? ;D :thumb:
Just wanted to add my thanks to Simon. The second I had put my phone down from leaving the message, he was calling me right back. Switched to GW5 and all is well!
Brilliant!
Quote from: cavillas on Jun 06, 2009, 16:46:37
Had a similar problem. phoned out of hours and Simon answered within a few minutes and problem solved. Unfortunately Simon then had to go back to mowing his lawn. It appears that BT are the culprits again anmd again and again. :mad:
Perhaps Tiscali can learn something from the "best support in the world". Now where have I heard that phrase before? ;D :thumb:
just wanted to say a huge thanks to Simon, within 10 minutes of me moaning about it on the fourms, he'd called me back, changed my account to gw5 and all is well again
ok, so its annoying that it broke in the first place, but such is life. its the difference in service you get when something does go wrong more than anything else that makes me appreciate being with idnet, so once again, thank you :thumb:
We like to hear that. :)
How would such a thing get handled by Pipex or somesuch isp's? Perhaps never, perhaps a few days or weeks. How many of them would leave mowing the lawn etc to help their customers?
Such are the reasons IDNET stand well above the others.
Oh and by the way thanks Simon and the rest for your dedication to your customers. :thnks: :ithank: :congrats2: :bow: :happy: :happy: :happy: :great: :great: :great: :welldone:
Have I gone over the top? ;D
Not at all, Alf. :)
:welc: spongly and :karma:
Also, a belated welcome Karma to casual-moron. :)