Does anyone know if there is a minimum IP profile or does it just keep going down until there is no bandwidth at all?
My profile is currently 135 kbps.
That's the minimum. There's a full list of sync speeds and profiles here. (http://www.idnetters.co.uk/forums/index.php?topic=1904.msg31527#msg31527)
From the FAQ http://www.idnetters.co.uk/forums/index.php/topic,1904.msg31527.html#msg31527 it looks like it's as low as it can go, is your router dropping connection?
Thanks for the replies.
I haven't checked today but it was still dropping yesterday. I have an engineer coming in the next couple of hours so maybe that will shed some light on things.
Toes crossed for you, Zap. That has to be your first priority, everything will fall into place if he finds and cures the fault.
Thanks :thumb:
Quote from: zappaDPJ on Jun 06, 2009, 10:34:46
I haven't checked today but it was still dropping yesterday. I have an engineer coming in the next couple of hours so maybe that will shed some light on things.
:fingers:
Nobody turned up or had the decency to phone and cancel. I'm now faced with the prospect of spending the rest of the day and all of tomorrow in an Internet cafe in order for my daughter to revise for her GCSEs :mad:
(http://www.speedtest.net/result/489810080.png) (http://www.speedtest.net)
Let IDNet know, Zap.
I've left a message on the out of hours service but I can't raise a support ticket as the site is unreachable at the moment :(
The phone will do, Zap.
There's something I noticed yesterday night that has raised a few questions in my mind.
Since I've been connected on ADSL2+ my throughput has gone through the roof according to IDNet's usage checker. Apart from posting here and a bit of browsing elsewhere, there's been nothing happening at my end to warrant the gigabytes of information that I'm supposed to have had. In fact a quick bit of mental maths tells me my profile won't even support that amount of throughput. It's all very odd.
Hmm, that's probably one for IDNet.
Sorry to be a pain, does anyone know if I'm likely to get a return phone call before Monday? I need to leave home for a better connection but I really don't want to miss any potential updates.
You should, Zap. Let me see what I can do.
Thanks for your help Rik, I appreciate it :karma:
:thnks: Any word yet?
I got an email from Simon. I need to wait until BT's Help Desk opens on Monday before I can find out anymore.
Sorry for the late reply, my connection really is on its last legs now but thanks again for your help :)
Sorry you're getting so much pain, Zap. IDNet can't reach BT in this situation, which is frustrating for them too. I can lend you my connection if it will help? ;)
Thanks for the offer ;D
I'm ok until Tuesday morning but after that if I don't get some stability the consequences become more serious.
I was going to put in a second line purely for business purposes but the amount BT wanted to charge to install that facility was over the top and as I'm only here for another year I couldn't justify the costs. I think it's another decision I may come to regret though :(
IDNet are a bit cheaper for line installations, Zap, and the one they organised for me gained a full Mb over my old line...
If you want to send your daughter up for the day tomorrow, though, she'd be very welcome.
That's very kind, she's currently revising at her friend's house and will probably stay there overnight.
I don't really know what to do for the best now, stick with it in the hope that BT get an engineer to me and fix the fault or migrate backwards to ADSL. I've just got visions that whichever choice I make it will be the wrong one. Perhaps I should toss a coin :)
Hmmm, there's a red light on the router and yet I stay connected ???
I'd stick with it until they've at least tried to fix it. Which light is red?
It's the 'Internet' LED which goes red when the connection drops. At the moment it's solid red and yet I'm here. It's probably gone on strike having had to perform above and beyond the call of duty this week ;D
I'm not at all convinced that the firmware in this router is particularly robust or perhaps it's just a dodgy router. Every time the connection drops it stops broadcasting on wireless upon reconnection. The v4 didn't do that and it doesn't really make sense that simply hitting the 'Apply' button restarts it.
That is odd, Zap. Do you have a spare router?
V4?
Which router do you have ZappaDPJ?
If it's a Netgear DG834 or 834G and you're on firmware version 5.01.14 it might be worth dropping back to 5.01.09. There are issues with .14 which even Netgear have acknowledged.
Or indeed any Netgear that's on 5.01.14 >:(
I have both a V4 and a V5 version of the DG834G. The V4 stopped logging connection drops when I was switched to ADSL2+ so I upgraded from 5.01.01 to 5.01.14. It made no difference and the router was suspected to be faulty. The V5 is running 6.00.25. The 'Internet' LED is back to behaving normally this morning, solid or flashing green switching to red when the connection drops.
I'm at a loss to know what's going on ???
If the V4 was dropping before you switched to ADSL2+ then I'd suspect a faulty router or a problem on your line. My V4 has been rock solid for over a year now on firmware version 5.01.09 so I'm not changing it for my ADSL2+ upgrade next week!
As for the V5, if that's still dropping then surely it must be something on your line or at your exchange?
Have you tried a different make of router? Could be a weird one in a million incompatibility issue with the equipment at the exchange?
Quote from: zappaDPJ on Jun 07, 2009, 11:53:06
I'm at a loss to know what's going on ???
Me too, Zap, and as you're on WBC I have no personal experience to fall back on. Sorry. :(
Well here's to hoping it goes better for you when you do get switched :)
Quote from: PuncH on Jun 07, 2009, 11:58:42
If the V4 was dropping before you switched to ADSL2+ then I'd suspect a faulty router or a problem on your line. My V4 has been rock solid for over a year now on firmware version 5.01.09 so I'm not changing it for my ADSL2+ upgrade next week!
As for the V5, if that's still dropping then surely it must be something on your line or at your exchange?
Have you tried a different make of router? Could be a weird one in a million incompatibility issue with the equipment at the exchange?
The v4 worked faultlessly when I was on ADSL (8 Mbs) as did my connection. It was the switch to ADLS2+ that put a spanner in the works. BT has remote tested my connection at the exchange and can find nothing wrong, or so they say. I'm waiting on an engineer to come out an check the line. I do have other routers here and although they sync, I can't authenticate for some reason.
Quote from: zappaDPJ on Jun 07, 2009, 12:17:49
Well here's to hoping it goes better for you when you do get switched :)
I have a cunning plan, Zap. ;)
Hmm....I'm actually quite tempted to cancel my regrade order and stay on ADSL max! I get a brilliant connection at the moment and average around 6500 - 7000kbps downstream and 375kbps up.
Quote from: zappaDPJ on Jun 07, 2009, 12:17:49
Well here's to hoping it goes better for you when you do get switched :)
The v4 worked faultlessly when I was on ADSL (8 Mbs) as did my connection. It was the switch to ADLS2+ that put a spanner in the works. BT has remote tested my connection at the exchange and can find nothing wrong, or so they say. I'm waiting on an engineer to come out an check the line. I do have other routers here and although they sync, I can't authenticate for some reason.
Do you switch log in details when transferring to adsl 2+? I wonder whether the V4 needs a proper reset to clear out old connection details http://vpncasestudy.com/reset.html
Quote from: PuncH on Jun 07, 2009, 12:23:15
Hmm....I'm actually quite tempted to cancel my regrade order and stay on ADSL max! I get a brilliant connection at the moment and average around 6500 - 7000kbps downstream and 375kbps up.
You're one of those who should benefit, though, Jonathan.
Quote from: stevethegas on Jun 07, 2009, 12:32:17
Do you switch log in details when transferring to adsl 2+? I wonder whether the V4 needs a proper reset to clear out old connection details http://vpncasestudy.com/reset.html
Log in details remain the same but I have nevertheless hard reset the router in an effort to ensure I've covered all bases.
Quote from: PuncH on Jun 07, 2009, 12:23:15
Hmm....I'm actually quite tempted to cancel my regrade order and stay on ADSL max! I get a brilliant connection at the moment and average around 6500 - 7000kbps downstream and 375kbps up.
I wouldn't try to put anyone off switching to ADSL2+, as far as I can see from reading these forums I'm the only one having problems. You are far less likely to hear from members that have successfully switched as you are from those like me with problems. I suspect when things start rolling out I will be one of a small handful of failures.
Another day, another no show from BT. IDNet have been told by BT that they have identified a fault at the exchange which requires a different type of engineer. This is total at odds with last week's BT report that there were no problems found at the exchange. I just don't get it.
Unfortunately, that sounds typical of BT, Zap. First deny anything and everything, then quietly have a look, more often then fix it and deny it ever existed. :(
There's probably a rat in the exchange with a passion for Huawei MSANs :whistle:
:lol:
You may be speaking the truth, Steve. :)
Quote from: zappaDPJ on Jun 08, 2009, 18:20:21
Another day, another no show from BT. IDNet have been told by BT that they have identified a fault at the exchange which requires a different type of engineer. This is total at odds with last week's BT report that there were no problems found at the exchange. I just don't get it.
Disappointing, though I always see it as a positive where they've potentially identified a fault. :fingers:
Yes, getting them to admit that is near to impossible usually...
I'll reserve judgement until tomorrow. I'll be honest, I don't believe a word of it, I think BT are spinning IDNet a yarn but I'll obviously be very happy to be proved wrong it it gets my connection fixed.
:fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers: :fingers:
That's a 21 crossed finger salute for you. ;D
Cheers :)
BT are now saying it's noise on the line so IDNet have arranged another engineer to come to my property tomorrow. If they don't turn up I'll be headline news :mad:
I take it you've been to the test socket, Zap (forgive me if I can't remember, it's been a bit hectic here for the past week :blush:)
I don't have one Rik, I have a basic master socket with no extensions, no ring wire, just a filter for the router and phone. My line is as clear as a bell and my connection was rock solid when I was on the 8 Mbs service. I had a constant 6.1 Mbs throughput and 6db s/n on the downstream which never changed.
When I moved into this property which I rent there was no phone line connected so an engineer was sent to install one and the line was fully tested. He said at the time that I should get a really good connection on ADSL2+ which proved to be true as I've already been connected to a 24 Mbs service through another ISP.
To be honest I doubt BT have looked at the problem. I do believe IDNet have done their best for me but as far as I'm aware, there have now been 5 engineers booked or sent out and there seems little evidence of anything having been done.
I remember now, sorry, Zap. TBH, the only thing I can suggest is to ask IDNet about moving back to ADSL Max, the grief doesn't sound worth the gain. :(
No need to apologise, I'm just ranting to get it out of my system. I made a stupid mistake, I shouldn't have migrated. My daughter is in the middle of her exams and I had a job which required heavy use of the Internet. If I'd had any sense I would have thought about it before I place the order. I just assumed that as I'd had the service here before I could have it again without problems.
The problem with switching back is the time it will take to do it. Every day that goes by without a usable connection presents another problem e.g. I'm now overdue on bill payments because I do all my banking online. I have a second disconnected phone line which I'm trying to get hooked up and online but unfortunately it appears BT only hires idiots and that is not going too well either :(
Any chance of using a 3G dongle to tide you over, Zap?
I'm currently on the Orange network with lousy signal strength so I'm not sure that it would work, it may be something to pursue tomorrow though. Thanks for the suggestion :)
I have a 3 dongle, Zap, which works fine around here. There were giving them away, but that would probably be too slow for you. Vodafone sell them for £39.99 with £10 of credit pre-installed, 3 for £29.99 'bald' or £59.99 with £15 of credit. I can't work that maths out. ;)
Bald? I suspect they shave it before posting. :)x
:rofl:
The beauty of the Vodafone dongle is that the credit lasts for 6 months if unused, unlike 3 where is is 1 month.
Though, with the 3 one being free at the time, I can live with that for a year, as I only need it in 'bursts'.
Well it was 4th time lucky. This time the engineer did turn up and he was extremely accommodating. As I already suspected there is nothing at all wrong with my line. In fact he said I am very lucky, it's close to perfect. Even so he still moved me to a brand new copper pair because there has been a massive amount of new BT infrastructure put into this area recently and the new pair takes the shortest possible route to the exchange with no detours though another cabinet. He did a line test, showed me the results which indicated I should be getting 99% of the potential capacity of ADSL2+ and yet I still have exactly the same noise ratio on the downstream of 30.25 db.
So don't have a line problem, there is no interference my side of the face plate, (this was proved because the engineer got the same result at the exchange) and yet I still haven't got a usable Internet connection. These are the results of a BT line test, the first one that I've managed to complete since all this started:
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 285 kbps(DOWN-STREAM), 1221 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 102 kbps
If you wish to discuss these results please contact your ISP.
The engineer did seem rather informed and has made some suggestions which I need to take up with IDNet.
It looks like there's something very odd indeed going on, Zap, possibly an MSAN/router conflict. Let us know how you get on.
I will do Rik, I can tell you that Engineer didn't suggest it was a router compatibility issue.
I'm waiting to hear back from IDNet.
Odd, I wonder what's left, Zap?
At the moment only dispair I think. I've spoken to IDNet and the engineer has for all intents and purposes reported back that he's left me with a 'service' which is totally at odds with reality. I've informed IDNet are trying to get more information out of BT.
As I understand it, Zap, IDNet escalated the fault with BT, which got you the engineer out this morning. He changed the E-side pair, but determined the fault lay in the line card at the exchange. Unfortunately, within the time slot allocated, he couldn't fix that. When I spoke to IDNet, I could hear Brian having a very strong go at BT over your problem. What is now needed is a lift'n'shift' to move you to a new port on the line card, and IDNet are pushing hard to get that done asap.
Thanks for the info :thumb:
I should have said I'd spoken at length to Brian but I've resorted to small posts as it's less irritating if they get lost to cyberspace. I'm glad to hear that BT are getting an earful, they really do deserve it. The engineer's verbal report to me was totally at odds with his written report to IDNet.
I gathered, Zap. Brian really was raising the roof while I was talking to James, they are very frustrated with BT as they'd escalated the fault and the job was still only half done, and the half which didn't really matter at that! BT are so useless at times that you want to chew lumps out of them. :mad:
I fully appreciate that it must be very frustrating for IDNet. They have me on one end and I'm not always the easiest of people to deal with and BT incompetence on the other. Talk about being stuck between a rock and a hard place :(
Their only concern is to get you back up and running, Zap. They are as annoyed as you must be at the way BT are going about this. The effective monopoly which BT have make the immune to commercial pressure, and it shows. :(
A quick update. Unfortunately there is no update as BT failed to get back to IDNet during office hours. Let's see what tomorrow brings.
Why am I not surprised? :(
Words fail me, Zap. BT are just too protected. I'd be inclined to email the CEO if I were you... :whistle:
He doesn't seem as bothered as old Ben did, though, which is a shame. :(
That's true, but it still excites a certain interest at lower levels when it comes down from his office. MPs have the same effect. :whistle:
I need to breathe a bit and get a resolution (if it's actually possible) before I take any action. The effect this has had on me and my family is pretty dire, we are all so reliant on the Internet. I can't work, my daughter hasn't been able to revise properly for her GCSE exams, we can't carry out any banking transactions and horror of horrors, my wife can't shop (lol!). The list is endless. On top of that I've had to cancel two hospital appointments to accommodate engineers who didn't turn up and didn't bother to cancel. Had they at least done that I could have attended the appointments. Basically I need to cool off before writing any letters.
In ten years the longest I've been without the Internet is an hour or two and I guess I've come to take it for granted which was a mistake on my part as I don't have any contingency plans although that will change if BT manage to install the second line I've ordered... which I doubt as they've already missed one appointment ::) If it wasn't for the fact that IDNet are also getting the run around (just read the announcement regarding other member's upgrades) I would think BT were deliberately playing games with me :paranoid_smiley!
I do understand just how you feel, Zap, sometimes we all get left feeling we are standing against the world. This, though, is part of a gigantic cockup by BT, which has screwed IDNet and all its customers. When you think about it, IDNet were due to be taking WBC orders this time last year - it's taken BT an extra 7 months to install the hostlink, then a further three months to let IDNet even place an order for a connection to it, and then this gigantic snafu with the ordering system.
Simon and Tim must despair at times. :(
A quick update. I have no real idea what occurred to make this happen but I am back online, approximately 24 hours after the engineer switched me to a new pair. I'm reserving judgement if this is an end to my problems as I've observed a few oddities. Initially I appeared to sync to a 4000 kbps service but only had 120 kbps throughput. After playing around with a couple of routers I finally managed to get some bandwidth, 3.89 Mb/s on the last test.
One thing I am a bit worried about is the BT speedtest confirms a 4000 kbps service but reports an unspecified error before completing the test. I'm also unable to connect via wireless on either of the two Netgear routers I have. That has to be a router issue but it has me completely stumped.
I'm now trying to catch up on some work and don't have time to pursue any of these anomalies. It's rather disappointing that I only have half the bandwidth compared with what I had before ADSL2+ but at least I have something now. Thanks to IDNet for all the effort they have put in to get me back online. BT now sit along side Pipex as the worst British companies I've ever come across.
I'm glad you're at least part sorted, Zap. Have you let IDNet know the situation so they can do some more digging?
The wireless does have to be a router/PC issue. Did you do a factory reset at any stage?
I thought I'd give IDNet a break Rik, I had some bad news work wise yesterday and I wasn't in the best of moods when I rang them.
I have factory reset both modems but both have worked on wireless since then. I think there is a bug in the v5's current firmware (on wireless) and I suspect I can get the v4 working but I really don't want to swap or breathe near either router just in case it causes me to lose connection. I rebooted the v5 this morning to see if it would force a sync change and had a devil of a job reconnecting it so I'm leaving well alone until I've shifted some work.
120k throughput sounds very much like the profile was disrupted for a while.
It certainly didn't want to come out and play ;D
Here's my current router stats for reference:
ADSL Link Downstream Upstream
Connection Speed 5491 kbps 888 kbps
Line Attenuation 35.0 db 17.5 db
Noise Margin 13.20 db 16.0 db
One noticable difference overnight is a drop of 2db on the downstream.
It looks okay, but either you have a 12dB target margin (suggesting instability - past or present), or you last sync'd at a noisy time.
Or it's a 15db target, Seb, and the line's got noisier. :(
Am I correct in assuming Zappa's now gone back to adsl?
Not with that upstream sync, Steve.
Zap, can you check whether you have interleaving on....
Friday afternoon syndrome ;D what's max premium upload sync is it 832?
It is, Steve. :)
Thanks Rik ;D
Quote from: Rik on Jun 12, 2009, 16:14:39
Zap, can you check whether you have interleaving on....
I would if I could. I've found the the Netgear DG834G v5 has a different chipset to previous versions and I can't find a list of working Telnet commands.
Sorry, I can't help you there. :( Brian's suspicious that you've got interleaving on at a highish level, 3 or above, which with ADSL2 directly impacts on sync speed. If things don't improved, it may be that your line is simply not suited to ADSL2, and that you will get a better result from reverting to Max. The problem is, until you do so, no-one can be sure of what will happen.
Kitz only goes up to v4 on the 834, but if you haven't tried it, it might be worth a look:
http://www.kitz.co.uk/routers/netgeardg834_interleaving.htm
According to most sources they switched chipsets between v4 and v5 and nobody seems to hold a list of commands.
The really annoying thing about my line is I had a 24 Mbs service (14-16 Mbs throughput) on it before switching to IDNet and 8 Mbs thereon. I really don't understand why switching back to ADSL2+ screwed it up so royally. It's also starting to look like the new pair is pretty dire. I'm getting buffering on video content if there is anyone else browsing the net on another PC >:(
That suggests that the pair is not the issue, Zap, but something at the exchange end. We're still pretty much in the dark until the mass of migrations starts next week, when we'll have a better 'feel' overall for the transition process. I'd suggest, though, that you talk to support again and see what else they can think to try.
I don't think it's a problem with the pair either Rik. It seems highly unlikely that it suddenly developed a problem the minute I was switched given that it worked faultlessly before on ADSL2+. The engineer couldn't find a problem and said it should sync at above 14751 which if I recall correctly is almost exactly what it did sync at before it started to drop. He moved me to a new pair because he said it provided a shorter distance as it didn't route through a street box. He seemed convinced that the tests he ran showed it to be better than what I had before and about as good as it gets. He also said to me the next step should be a lift and shift but then went on to report that he'd demonstrated a working line.
I thought the next step was going to be a shift to another port but apparently not. The problem is I can now work but because of the impact this has had on my income I can't afford to risk losing all connectivity so I'm inclined just to live with it until I have my second line on and a backup connection.
I understand that, Zap, I'm following a similar path myself.
Quote from: Rik on Jun 12, 2009, 15:58:21
Or it's a 15db target, Seb, and the line's got noisier. :(
Good point!
Hmmm, overnight my downstream has dropped while my upstream went up. This is the first shift since I've been put on the new pair and it's not looking particularly good. I'll give it a until the end of this week and then switch back to ADSL if things don't improve substantially.
ADSL Link Downstream Upstream
Connection Speed 5187 kbps 1071 kbps
Line Attenuation 33.0 db 17.5 db
Noise Margin 15.15 db 10.0 db
Your line really does seem to be struggling doesn't it. :(
If the noise shifts to a different set of frequencies, that would cause, say, download to fall and upload to improve.
Fwiw, I've just had a re-sync triggered by a bust of what the 2700 calls suspicious impulse noise. Normally, it doesn't cause a re-sync, but I see the same noise blip every Sunday at about this time. I've yet to work out what might be causing it. :(
My Upstream has gone up again while my Downstream stays the same. I think that's as high as it's possible to go on the Upstream?
ADSL Link Downstream Upstream
Connection Speed 5115 kbps 1208 kbps
Line Attenuation 35.0 db 17.5 db
Noise Margin 15.15 db 7.5 db
I'll put in a request to switch back to 8 Mbs this week. Although I can Upload at over 1 Mbs, my actual throughput on the the Downstream is just over 2 Mbs which is not enough.
Have you been able to get the BT speed test to work, Zap?
I've tried a couple of times this week but it returns an unspecified error during the test.
I get as far as 'Your configured download throughput speed for this service is 4000 k'
You're doing better than me, then. Like others, I just get a busy message.
Sadly, it does sound like a switch back may be you best bet, but ask IDNet of they have any other ideas.
Will do :)
I finally managed to complete a BT test as far as the results page and it confirms just how wretched my connection is.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 5115 kbps(DOWN-STREAM), 1208 kbps(UP-STREAM)
IP profile for your line is - 4000 kbps
Actual IP throughput achieved during the test was - 455 kbps
This test was not conclusive and further testing is required.
Please wait whilst you are redirected to undertake a second test.
You now have two choices-
If you wish to carry out further tests and you are competent to make changes to your ADSL system configuration, then please click on 'Continue' button.
If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Hi Zap
We're all in it together, I'm afraid, see:
http://www.idnetters.co.uk/forums/index.php?topic=14729.msg345736#msg345736
It's a total disgrace. I'm sure like me, IDnet have had a gut full of BT. Courtesy of BT I've now been hit with a triple whammy. They have swap a perfectly sound twisted pair capable of sustaining 16.0 Mbps profile to something that has settled on 4 Mbps. My actually throughput on it is on average 0.75 Mbps to 1.8 Mbps at best and now this latest nonsense.
Unfortunately I can no longer wait for a possible fix and I'm thinking of migrating to another ISP. If I could see an end to it I would happily stay but I have lost all of my income this month and I simply can't afford to lose anymore. I will speak to IDNet in the morning to see what they have to say but I have to be able to work and if I can't get properly back online very soon I won't even be able to pay my connection bill >:(
Are you in an LLU area, Zap? That could be your only other option.
I'm sorry zappaDPJ, and I agree with you. This is the last thing that we wanted for our Customer's Experience. It is driving us mad!
Simon
Quote from: Simon on Jun 16, 2009, 21:38:20
Are you in an LLU area, Zap? That could be your only other option.
I am and I had a short spell with Be before coming to IDNet which is where I had the 16 Mbps profile. Unfortunately their network was heavily contended and although I had great throughput, my latency had a habit of quadrupling during peak hours.
I'm currently looking at an option of running a second bonded phone line. If nothing else this episode has taught me that I am so reliant on the Internet I have to take steps to ensure I have it working 24/7.
Quote from: Simon_idnet on Jun 16, 2009, 21:39:32
I'm sorry zappaDPJ, and I agree with you. This is the last thing that we wanted for our Customer's Experience. It is driving us mad!
Simon
It must be very frustrating for you and your staff Simon. I didn't realise until now just how appalling BT/Openreach are. Aside from the three broken appointments by the engineer sent to look at my line, I've also had another one broken by an engineer sent to install a second line. They should be made accountable, they charge enough if a customer misses an appointment. I can only wish you the best of luck and thank you for your reply.