just had/still happening a spell of really slow page loading on any site. This forum is slow but some topics are ok now its back to slow again
any one else?
OK here, Baz.
I'm having the same problem. I thought it was my cr*ppy Belkin router.
Hi and welcome to the forum. :welc: :karma:
Is it general, or specific sites?
Paleblue :welc: :karma: What happens if you use Open DNS? https://www.opendns.com/start/
Quote from: Rik on Jun 02, 2009, 18:40:56
Hi and welcome to the forum. :welc: :karma:
Is it general, or specific sites?
Thank you. :)
Every site I've tried so far has been very slow. The download speed went back to normal briefly, but now it's slow again. Ping times are alright, though.
Can you try a BT speed test please?
Quote from: Rik on Jun 02, 2009, 18:43:58
Can you try a BT speed test please?
I will let you know once the page loads; it's been almost five minutes now!
It's never the nippiest, unfortunately. I'm interested in whether your profile is an issue.
Quote from: Baz on Jun 02, 2009, 18:30:58
just had/still happening a spell of really slow page loading on any site. This forum is slow but some topics are ok now its back to slow again
any one else?
Yes, yes, yes, diabolical here in Sunny Scotland. Everything (I mean
everything is like treading through a thick Scottish porridge).
I wonder what it could be? Hope it clears up soon :shake:
Honestly, it is really diabolical. So, so slow throughout the whole spectrum. ::) Been like this since mid afternoon :dunno: Very, very difficult to carry out any function satisfactorily :o
Quote from: quandam on Jun 02, 2009, 18:58:58
Yes, yes, yes, diabolical here in Sunny Scotland. Everything (I mean everything is like treading through a thick Scottish porridge).
I wonder what it could be? Hope it clears up soon :shake:
Ah, I'm in Scotland, too.
Baz is in the NE, iirc.
I've alerted support to this thread, so if anyone else is affected, can you add details and geographic location here please?
It's been fine here in Sussex.
OK in MK. I'm wondering if there is a BT node issue.
Quote from: Rik on Jun 02, 2009, 19:09:39
I've alerted support to this thread, so if anyone else is affected, can you add details and geographic location here please?
Thanks Rik
Clearly not a problem caused by IDNet, but the 'system' is all over the place and basically unusable. :bawl:
Some I recently brought to IDNet is also complaining of very low throughput today in the Cambridge area.
Quote from: Rik on Jun 02, 2009, 19:09:39
I've alerted support to this thread, so if anyone else is affected, can you add details and geographic location here please?
I am in Aberdeenshire Rik ;)
Thanks, Q.
Durham here, seems about normal this end
:)
(http://www.speedtest.net/result/487034696.png) (http://www.speedtest.net)
I'm in Aberdeenshire also.
Quote from: stirling on Jun 02, 2009, 19:31:40
Durham here, seems about normal this end
:)
(http://www.speedtest.net/result/487034696.png) (http://www.speedtest.net)
Baz is not far from you, which will blow my geographic theory. :(
Very slow in the Lakes and it aint raining .......
No problems here in South Leicestershire. :thumb:
I'll have to leave it to support now...
No problems here in the Capital..
sorry Rik havent replied to the post I started, just tried leaving it for a while to see if it righted but it hasnt. as I type this page is still 'Transfering dats from idnetters.co.uk' and im a slow typer ;D.
and yes you are spot on im in county durham which is close to Stirling im on gw5 if that means any thing
I'm near Stirling, seeing serious slow downs various sites since around 6pm. idnet.gw6
IDNet should be aware of this now and will hopefully get it sorted, whoever is at fault. :fingers:
dont know if it helps Rik but managed to get a BT test done after about 10+ mins
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 4 kbps
This test was not conclusive and further testing is required.
Please wait whilst you are redirected to undertake a second test.
tried the second test but it didnt work never had it ask me to try another test before :dunno: said to change some login settings but it didnt work
:eek4:
Something's seriously, seriously wrong there, Baz. That's slower than dialup. You have full sync and the correct profile, yet an atrocious throughput. Let IDNet see those results.
I know Seb, nearly fell off me chair :laugh: thing is over the last 2/3 mins its been lightening fast then all of a sudden back to a dead stop again
Yep, something not right there. Let IDNet see the results as it might help get to the bottom of this.
will they look in here
Support have been alerted to this thread, but that was a while ago, so it's best to get in touch personally.
I'm gw6, and my connection has gone to pot :bawl: I live in the Borders, near Langholm. I can't even do a speed test it's that slow. :dunno:
I'll give support a bell tomorrow. :thumb:
.net from Peterborough seems ok, well as good as anything in Peterborough can be. >:D
I'm near Edinburgh and started a speed test more than 5 minutes ago. It's still going... will let you know when and if it finishes what the results are.
LinLin
Too slow to do a speed test here. I even tried a speed test at 512 kps, and it still wouldn't go.
I tried to post here earlier, but the post seems to have been lost.
LinLin
Near Edinburgh
Hi LinLin, your post was in a different thread, saying about taking over 5 mins to do a speedtest.
Quote from: LinLin on Jun 02, 2009, 22:59:52
Too slow to do a speed test here. I even tried a speed test at 512 kps, and it still wouldn't go.
I tried to post here earlier, but the post seems to have been lost.
LinLin
Near Edinburgh
It was here (http://www.idnetters.co.uk/forums/index.php?topic=14421.msg338808#msg338808), LinLin. :)
Things are back to normal here, now. :thumb: Anyone know who/what pulled the plug?
:karma: to the fixers. :thumb:
Fixed here this morning now.
All appears back to normal now in my part of Aberdeenshire :thumb:
IDNet have heard nothing from BT yet, but given the geographic cluster of those affected, it looks like a node issue.
BT advised IDNet that there was a 'loss of resilience' on the Edinburgh node yesterday evening, but that it shouldn't have been service affecting (their words). We know better, don't we. :(
It seems, as far as BT are concerned, even if it takes five minutes to load a web page, you've still got a service, so what's the problem? ::)
It does rather. :( I can remember another case where BT said it shouldn't affect service and it plainly was, iirc, last time it stopped people logging in.
seems back to norm today.whats this node business Rik and if its at Edinburgh how does that affect me
There are 20 nodes around the country, Baz, which serve as concentration points for the network. I happen to have one here in MK, but for most people, their node will be some way off. The node acts as a 'distributor' between the backbone of the network and local exchanges. Unfortunately, if one is disrupted, it affects a large number of people.
Quote from: Baz on Jun 02, 2009, 20:24:15
dont know if it helps Rik but managed to get a BT test done after about 10+ mins
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 4 kbps
This test was not conclusive and further testing is required.
Please wait whilst you are redirected to undertake a second test.
tried the second test but it didn't work never had it ask me to try another test before :dunno: said to change some login settings but it didn't work
I had the almost the same problem on ZEN, except I had 0 kbps throughput, a little while ago before migrating to O2 very briefly (1 day) and then here the day after. The fault was eventually found to be an exchange fault, but by the time ZEN had informed me that BT had found the problem, it was too late to cancel the migration to O2.
C olin
Quote from: trophymick on Jun 02, 2009, 21:46:05
I'm gw6, and my connection has gone to pot :bawl: I live in the Borders, near Langholm. I can't even do a speed test it's that slow. :dunno:
I'll give support a bell tomorrow. :thumb:
I have just done a speedtest as I am on gw6 also and my speed is down by 2/3 thirds as well. I have been getting in excess of 6 Mbps 24/7 with a ping of 42.
(http://www.speedtest.net/result/487677778.png) (http://www.speedtest.net)
Colin
Let support know, Colin, the fault is meant to be clear (have you done a BT test to check your profile?).
No problem here at the moment.
(http://www.speedtest.net/result/487682362.png) (http://[url=http://www.speedtest.net)
Quote from: Rik on Jun 03, 2009, 16:17:08
Let support know, Colin, the fault is meant to be clear (have you done a BT test to check your profile?).
I have just done a BT speedtest which is shown below, which seems not quite as bad as shown on the speedtest.net figures. So I will leave it for awhile and monitor the situation.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 4458 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Colin
The profile is fine, so have a word with support.
Quote from: Rik on Jun 03, 2009, 16:26:39
The profile is fine, so have a word with support.
Done
Thanks
Colin
Speed is slow again. :bawl: It's been OK since the last outage. Managed a couple of tests, oh the pain. :eek4: :whistle:
My usual speed is about 4meg down, 380 up, and a ping of 62.
(http://www.speedtest.net/result/488451606.png) (http://www.speedtest.net)
BT test results.
8/ Test on 4/6/09 at 3.20pm
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 5600 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 4000 kbps
Actual IP throughput achieved during the test was - 1400 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
2 Wire statistics.
DSL Down Up
Current Rate: 5600 kbs 448 kbs
Max Rate: 5712 kbs 932 kbs
Current Connection:
Current Noise Margin: 7.0 dB 21.0 dB
Current Attenuation: 37.4 dB 21.5 dB
Current Output Power: 19.8 dBm 9.7 dBm
ATM Cells Errors %
Transmit: 1087038 0 0
Receive: 6575402 0 0
IP Bytes Packets Errors %
Transmit: 20718951 124954 0 0
Receive: 174456882 168839 0 0
Anyone else experiencing problems?
Call support Mick, especially if you have a gw6 login. :)
Quote from: wecpcs on Jun 03, 2009, 16:41:50
Done
Thanks
Colin
Mine is now fixed, James switched me to GW5 from GW6 and everything is back to normal with even a slightly lower ping (39 was 41) that I originally had).
Happy again :thumb:
Same here, Colin. :)
Happy bunny again :happy: A big thank you to James, you are the man :bow: and Rik for pointing me in the right direction :thumb: both of you deserve a :karma:
Thanks, Mick. I was hit badly today, so had a word with James. He had tried the switch for Colin (wecpcs) with good results, so moved me and it was an instant improvement. You and Mark have had the same results, so IDNet are now investigating why we appear to have suffered from contention when the network was not showing any.
Afraid to say that I am being hit by extremely slow speeds. My speeds are down to around 1M having regularly got beween 6 & 7 constantly. Just tried a couple of speed tests and both got 'stuck' at 1M :eek4: and wouldn't complete. There is something that is not quite right. I am also on gw6 :dunno:
Phone support, Q.
Rik
Phoned (answered immediately), tested line which looked good and was changed to gw5 with immediate improvement, back to 6.5M straight away. Hope it stays like that :fingers:
It's nice when the cure is so simple, Q, isn't it. :)
Quote from: Rik on Jun 04, 2009, 17:53:31
It's nice when the cure is so simple, Q, isn't it. :)
Sure is :thumb:
I wondered why my speeds were increasing on gw6!
Thanks a lot! :evil:
Our pleasure. ;D
Quote from: bobleslie on Jun 04, 2009, 18:29:48
I wondered why my speeds were increasing on gw6!
Thanks a lot! :evil:
Funny old game! :lala:
It's peculiar that my general pings have halved since being placed on gw5?? :rub:
Sure sign of congestion, Q.
Rik
Is that congestion on gw6 or the local exchange? Or both? :dunno:
I just did a BT test, my through put is only at 648kb
GW6, I think, Q.
Quote from: Glenn on Jun 04, 2009, 18:44:20
I just did a BT test, my through put is only at 648kb
gw6??
That's likely.
Yep
Might be worth a call to support, Glenn.
Quote from: Rik on Jun 04, 2009, 19:00:02
Might be worth a call to support, Glenn.
Rik
I know we place a lot of pressure on you with regard to answering our questions but , can you explain what are gw4, gw5, gw6 etc. Is there a gw7/8/9? Why is it that gw6 is causing problems? :dunno:
Maybe this is way beyond your expertise ( I very much doubt this ;)) but it would be nice to have some answers to these questions. :thumb:
Here we go again :( Slow peak time speeds again, so I come and check the forum and find others with problems. Is IDNet over capacity again? I'm on GW6 and my 7150 profile is generating average throughputs of around 2.5mbps between now and late evening. Fine for me as a single user, not so fine when both my children and I wish to use the web at the same time. And I don't believe it's exchange congestion either, as my neighbour, with BT of all people, is getting 6.5mbps+ all evening.
Yes, I know... ring support. But how, when they aren't manned at times to suit the average working man?
Great - I've just been moved on to gw6 from dsl4. :bawl:
Quote from: drummer on Jun 04, 2009, 19:20:10
Great - I've just been moved on to gw6 from dsl4. :bawl:
If IDNet are shunting users back and forth between pipes, that makes me very suspicious that capacity is becoming an issue again.
I'm assured capacity is not an issue and that their monitoring shows no congestion. You can call support out of hours, or arrange for them to call you at a convenient time.
I'll give them a call then. Call me a cynic, but ever since the last capacity problem - which, if you remember, was denied for ages and temporarily resolved for those who complained loudest by a move to a less congested pipe - any assurances of adequate capacity are met with a good pinch of salt.
I have emailed IDNet, my pings are silly still :(
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\>ping idnet.net
Pinging idnet.net [212.69.36.10] with 32 bytes of data:
Request timed out.
Reply from 212.69.36.10: bytes=32 time=59ms TTL=59
Reply from 212.69.36.10: bytes=32 time=59ms TTL=59
Reply from 212.69.36.10: bytes=32 time=63ms TTL=59
Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 59ms, Maximum = 63ms, Average = 60ms
I've just had a loss of PPP connection (or whatever the correct term is). Router stayed synced at 8128, couldn't access web for around 2 minutes. Something is amiss, as my connection is usually solid for hundreds, if not thousands, of hours at a time.
Have emailed support about slow speeds, so we'll see what happens, and when.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6964 kbps(DOWN-STREAM), 1035 kbps(UP-STREAM)
IP profile for your line is - 5000 kbps
Actual IP throughput achieved during the test was - 4491 kbps
Im on gw6 and no problems here..hope this helps
Most people aren't affected, David, as your results show. This seems to be happening at a 'macro' level.
It helps, in as much as it shows that things a varying. My line however, since the dropped PPP session a few minutes ago, is now slower than dial-up. It's taken me over a minute to get the forum page to open.
Quote from: Rik on Jun 04, 2009, 19:50:01
Most people aren't affected, David, as your results show. This seems to be happening at a 'macro' level.
Would David being on WBC make a difference?
It was the sluggishness of the forum which made me run a BT test earlier. Since being moved to GW5, though, things are normal again.
(http://www.speedtest.net/result/488638513.png) (http://www.speedtest.net)
Quote from: Gary on Jun 04, 2009, 19:54:22
Would David being on WBC make a difference?
Well spotted, Gary, it would. We'll have to put a badge on WBC'd members. ;)
Quote from: Rik on Jun 04, 2009, 19:55:26
Well spotted, Gary, it would. We'll have to put a badge on WBC'd members. ;)
That would be avgood idea when things like this happen Rik, a big I Want Some one ;D
;D
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6606 kbps
ok here. wont help those thats slow, sorry.
how do you copy from the command prompt :dunno: :laugh:
As in the Command Prompt window, Baz, eg pings? Right-click on title bar > Edit > Select all, then hit <enter> to copy.
just been changed to gw5 by Simon :thumb: pings dropped my 20ms and page loading is great ;D very odd
Thanks Rik. you can tell I dont use it much :laugh: :laugh:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>ping idnet.net
Pinging idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=45ms TTL=59
Reply from 212.69.36.10: bytes=32 time=49ms TTL=59
Reply from 212.69.36.10: bytes=32 time=44ms TTL=59
Reply from 212.69.36.10: bytes=32 time=51ms TTL=59
Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 44ms, Maximum = 51ms, Average = 47ms
Problem solved........ for a couple of minutes.
I was changed unsuccessfully from gw6 to gw5, where I could not connect, back to gw6. Couldn't connect at all for a while, but when it did connect back to gw6 I had full 7mbps speed for a couple of minutes. Support unable to explain what caused the problem. However, the full speed lasted barely no time before a slow down again. Now back to below 2mbps and often below dial-up, with web pages refusing to open :(
Have emailed support again, so will have to wait and see.
The only positive out of this was the relative speed with which my support email was answered. As of now though, I'm stuck with a hopelessly slow connection.
problews with mine on gw6 as well
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6848 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 5500 kbps
Actual IP throughput achieved during the test was - 486 kbps
Jim
I'm on gw6 and around 8PM seemingly had an outrage; download speeds dropped to single digits and was unable to access any websites or email. Fifteen minutes later and all returns to normal, although pings are a tad higher.
I lost PPP too
INF 2009-06-04T19:48:06+01:00 sys: ppp0: connection lost, reconnecting...
INF 2009-06-04T19:49:25+01:00 sys: ppp0: Up with ipv4 service on pppoa0
INF 2009-06-04T19:59:43+01:00 sys: ppp0: connection lost, reconnecting...
INF 2009-06-04T20:00:05+01:00 sys: ppp0: Up with ipv4 service on pppoa0
INF 2009-06-04T20:06:37+01:00 sys: ppp0: connection lost, reconnecting...
INF 2009-06-04T20:07:42+01:00 sys: ppp0: Up with ipv4 service on pppoa0
INF 2009-06-04T20:30:45+01:00 sys: Successfully logged into a password protected page
I got disconnected/reconnected at 19:45 and 20:07, pings are going berserk and logged my lowest ever throughput on a BT speedtest a couple of hours ago.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 3170 kbps
Normally achieve circa 6500kbps.
Summat's not right. I'm on gw6
[attachment deleted by admin]
This will be whats happening to me then, i'm also on gw6. Anything we can do or just sit it out and wait?
Quote from: wecpcs on Jun 04, 2009, 16:48:57
Mine is now fixed, James switched me to GW5 from GW6 and everything is back to normal with even a slightly lower ping (39 was 41) that I originally had).
Happy again :thumb:
I think I have started the ball rolling with the number of others all with the same problem on GW6, causing a lot more support queries. :whistle:
Quote from: Simon on Jun 02, 2009, 19:13:51
It's been fine here in Sussex.
not for me it wasnt Simon, really odd :dunno:
In reply to tamtap since the thread has been closed
http://www.idnetters.co.uk/forums/index.php?topic=14486.msg339795#msg339795
I have run a pingplot to www.idnet.net. I have no packet loss at any of the hops. On .net via 212.69.63.55
I am still getting packet loss, although its down to 10% now.
Just logged into another site where I have an IDNET connection, on a different exchange, this also is getting loss on:
212.69.63.225 redbus-gw1-fa2-0-331.idnet.net
So definately a technical issue with the idnet network. Will give them a call in the morning.
cheers
Tam
They should be able to get you sorted, Tam. :)
I hadn't actually noticed, but according to the BT Speedtest, mine seems slower than it should be too, also on GW6:
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 5056 kbps(DOWN-STREAM), 800 kbps(UP-STREAM)
IP profile for your line is - 4000 kbps
Actual IP throughput achieved during the test was - 2329 kbps
I gave up in frustration and went away for a while, but have just checked and am still getting sub 1.5mbps for a 7150 profile, with frequent slow downs to less than 150kbps. Normal performance is 6mbps+ at all times of day and night, so there appears to be ongoing problems within IDNet.
Have emailed support again notifying them of the problem.
gw6 here on exchange (01326). Web pages sluggish at times this evening. Will await comments from IDNet tomorrow.
It's just gone midnight, people are in or on their way to bed, and...... surprise, surprise, my speeds are now around 4mbps, up from below 1.5mbps at 11pm and even slower earlier. I'll bet that by 2am I'm running at full speed. I'm no doctor, but that sounds like a pretty good indication of congestion/capacity/load balancing problems to me.
I'm unhappy. Very unhappy indeed. This is not what I pay £24.46 a month for.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\>ping idnet.net
Pinging idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=30ms TTL=59
Reply from 212.69.36.10: bytes=32 time=31ms TTL=59
Reply from 212.69.36.10: bytes=32 time=29ms TTL=59
Reply from 212.69.36.10: bytes=32 time=119ms TTL=59
Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 119ms, Average = 52ms
Pings a little erratic still and this is on gw5
Quote from: Dopamine on Jun 05, 2009, 00:15:04
It's just gone midnight, people are in or on their way to bed, and...... surprise, surprise, my speeds are now around 4mbps, up from below 1.5mbps at 11pm and even slower earlier. I'll bet that by 2am I'm running at full speed. I'm no doctor, but that sounds like a pretty good indication of congestion/capacity/load balancing problems to me.
I'm unhappy. Very unhappy indeed. This is not what I pay £24.46 a month for.
It does look like load balancing possibly, but since its a one month contract, and no offence here, we all have the option to leave and go to another ISP like AAISP for instance, so if you are not happy why stay? As far as I am concerned after a call from James and Simon tonight I am as always pleased with the response. Yes maybe there is issues with IDNet, maybe its BT :dunno: but believe me having got away from O2 access and nightmare 512 speeds on my 8128 line and no calls backs and bad CS, IDnet are damn good. All ISP's have glitches, I imagine things will be sorted and life will return to normal. O2's ipstream product was fixed in April and its was a nightmare again almost two weeks later, so yes we complain, but IDNet are still better than most, I am not a fanboy, just saying what I see, and O2's Access package costs £17.50 for almost dial up speeds, and you wont find them calling you and swapping you over within an hour believe me. :)
its 12:30 and I'm still seeing packet loss. I don't think its a balancing issue as I've had nothing but rock solid connections since joining IDNET over a year ago.
I'm sure there is a technical issue that the support people will address tomorrow.
Tam
Quote from: tamtap on Jun 05, 2009, 00:35:09
its 12:30 and I'm still seeing packet loss. I don't think its a balancing issue as I've had nothing but rock solid connections since joining IDNET over a year ago.
I'm sure there is a technical issue that the support people will address tomorrow.
Tam
It could be load balancing with the failed migrations this week to WBC for so many, but time will tell :-\ either way it will get fixed and its better on gw5 than it was on gw6, I can only praise Simon and James for the help there.
Quote from: Gary on Jun 05, 2009, 00:30:06
It does look like load balancing possibly, but since its a one month contract, and no offence here, we all have the option to leave and go to another ISP like AAISP for instance, so if you are not happy why stay? As far as I am concerned after a call from James and Simon tonight I am as always pleased with the response. Yes maybe there is issues with IDNet, maybe its BT :dunno: but believe me having got away from O2 access and nightmare 512 speeds on my 8128 line and no calls backs and bad CS, IDnet are damn good. All ISP's have glitches, I imagine things will be sorted and life will return to normal. O2's ipstream product was fixed in April and its was a nightmare again almost two weeks later, so yes we complain, but IDNet are still better than most, I am not a fanboy, just saying what I see, and O2's Access package costs £17.50 for almost dial up speeds, and you wont find them calling you and swapping you over within an hour believe me. :)
Give me a break ::) Not another "if you don't like it, leave" apologist for substandard service.
Other ISPs are worse? Really? I'd never have guessed, but does that mean I should sit tight and put up with this one having problems? ISPs - or any service industry, come to think of it - must love having customers who so readily accept poor performance just because "others are worse".
The ISP business in the UK is bloody appalling. I accept that IDNet are one of the best, stay with them for that reason, have recommended them to others too, but I won't sit quietly by when service is poor. Those that do are fools who deserve all the shoddy services they end up with.
Quote from: Dopamine on Jun 05, 2009, 00:45:11
Give me a break ::) Not another "if you don't like it, leave" apologist for substandard service.
Other ISPs are worse? Really? I'd never have guessed, but does that mean I should sit tight and put up with this one having problems? ISPs - or any service industry, come to think of it - must love having customers who so readily accept poor performance just because "others are worse".
The ISP business in the UK is bloody appalling. I accept that IDNet are one of the best, stay with them for that reason, have recommended them to others too, but I won't sit quietly by when service is poor. Those that do are fools who deserve all the shoddy services they end up with.
No, complain that's fine, I agree that's what you should do, but if it gets to you that much just leave, that's all I was saying, I complained it was really bad yesterday but I don't sit here and say its not what I pay for, I simply contact the people who need to hear, if then nothing was done I would be off if I saw nothing being done to help me, that simple. You are perfectly entitled to say its not what you pay for, but then why you are still here? I am not an "apologist" as you say, I'm just stating the obvious, if you don't like paying £24 for the service try someone else out, life's to short to sit and stew about it every time it seems to be displeasing to you. Say you have an issue, then get the details to either help or prove your case, don't labour on it. If you truly think that there is more than meets the eye going on move on, that's the choice we all have :)
I guess there is a problem on GW6, the fortunate few have been transferred to GW5 I note the network status page says all is well.
Quote from: stevethegas on Jun 05, 2009, 06:56:20
I guess there is a problem on GW6, the fortunate few have been transferred to GW5 I note the network status page says all is well.
I saw that as well Steve, that should be changed as there is an issue, pings are right back down on GW5 this morning, will see how they go over the day though :-\ throughput is better
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6655 kbps
If you wish to discuss these results please contact your ISP.
Thats via wifi and not draft N
Morning all :)
Not sure what the problem is but after my terrible performance last night things seem back to normal.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6741 kbps
Lets just hope when I get back from work they are the same.
Hope all have a great day ;D
Quote from: Maverich on Jun 05, 2009, 08:00:01
Morning all :)
Not sure what the problem is but after my terrible performance last night things seem back to normal.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6741 kbps
Lets just hope when I get back from work they are the same.
Hope all have a great day ;D
Glad to see things are ok this morning, may be worth checking it when you get home to be sure :thumb:
I see the problem is back my download speeds have reduced by 2/3, my upload speeds have dropped also and my pings have quadrupled. It is now even worse on GW5 than it was on GW6.
Very unhappy. :mad:
(http://www.speedtest.net/result/489199917.png) (http://www.speedtest.net)
I'm not seeing that, Colin, I've got my full line speed on GW5. I'd suggest giving support a ring.
Quote from: Rik on Jun 05, 2009, 15:00:56
I'm not seeing that, Colin, I've got my full line speed on GW5. I'd suggest giving support a ring.
I have just done another speedtest and it has improved, but something is certainly very erratic. I have never known such large swings over a very short period of time.
(http://www.speedtest.net/result/489205882.png) (http://www.speedtest.net)
Correction it is worse
(http://www.speedtest.net/result/489207958.png) (http://www.speedtest.net)
Yesterday was the first time I've ever seen less than full speed from my line in the 32 months I've been a customer. :( I really don't know what happened so suddenly.
No problems with my connection either at present.
(http://speed.io/pics/2090/7923/speed.io.png) (http://www.speed.io)
This is my latest test... (http://www.speedtest.net/result/489209558.png) (http://www.speedtest.net)
Quote from: Rik on Jun 05, 2009, 15:10:03
This is my latest test... (http://www.speedtest.net/result/489209558.png) (http://www.speedtest.net)
I am beginning to suspect the speedtest.net site as I just got these readings from speed.io
(http://speed.io/pics/2090/8226/speed.io.png) (http://www.speed.io)
Colin
Can you do a BT test, Colin, that is the most reliable indicator? You don't have anything running in the background, do you?
Quote from: Rik on Jun 05, 2009, 15:21:15
Can you do a BT test, Colin, that is the most reliable indicator? You don't have anything running in the background, do you?
Only my usual programs, nothing different to normal.
Nothing wrong there with the BT speedtest. I think I am getting paranoid after my dreadful O2 ACCESS problems I have had in the past.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6027 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Thanks Rik
Colin
The throughput is slightly low, but it suggests exchange congestion more than the kind of issues some of us were seeing yesterday, Colin. I think you have a dsl4 login, don't you?
Quote from: Rik on Jun 05, 2009, 15:31:08
The throughput is slightly low, but it suggests exchange congestion more than the kind of issues some of us were seeing yesterday, Colin. I think you have a dsl4 login, don't you?
I have just checked an we have no exchange congestion as we are in a very quiet area on the eastern end of the Isle of Sheppey (less than 1500 on the exchange and only a handful of small businesses).
How do I check if I have a dsl4 login, whatever that is?
Colin
Colin. Its the letters after the . in your idnet username i.e .net
Quote from: stevethegas on Jun 05, 2009, 15:45:49
Colin. Its the letters after the . in your idnet username i.e .net
Thanks Steve, in that case no as it ends in GW5 (was previously GW6 before James changed it yesterday)
Colin
Ah, OK, same central, Colin, so we know that's OK.
Quote from: Rik on Jun 05, 2009, 15:49:52
Ah, OK, same central, Colin, so we know that's OK.
I have always wondered how do I tell if I have interleaving on or off as there is nothing to state that in my Netgear DG834G v4 router. Assuming its on would I get get any better performance if its off.
These are my router stats.
System Up Time 46:32:06
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 278921 476677 0 315 6719 25:36:47
LAN 10M/100M 1362145 1251019 0 8537 1640 46:31:58
WLAN 11M/54M 650356 304390 0 1151 1185 46:31:49
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 27.0 db 12.5 db
Noise Margin 9.6 db 23.0 db
Colin
It should be off with that sync speed, Colin. In theory at least, interleaving drops the max sync speed from 8128 to, iirc, 7616.
thought i'd let you guys know, swopped to GW6 from GW5 and the packet loss has stopped also have slightly faster response times.
I give credit to the idnet support team, they called me back early this morning and problem resolved. If only BT would be so responsive it must be very frustrating for idnet knowing its not their fault and BT's.
If BT had stuck to recabling the UK and not wasting billions in failed IT support maybe we would all be benefitting.
Anyway thanks IDNET.
Tam
Glad you're sorted, Tam. IDNet have a fault report in to BT on GW6.
I have to praise customer service; a message was left on my answer phone this morning from IDnet saying to contact them and upon returning the call I was switched to gw5. Connection performance has since returned to normal:
(http://speed.io/pics/2090/9944/speed.io.png)
Quote from: Rik on Jun 05, 2009, 16:07:24
It should be off with that sync speed, Colin. In theory at least, interleaving drops the max sync speed from 8128 to, iirc, 7616.
Thanks once again Rik. :thumb:
NP. :)
To find out interleave status on DG834Gv4
http://192.168.0.1/setup.cgi?todo=debug
telnet 192.16.0.1
# adslctl info --stats
I just called support after speaking with Simon this morning, I have been moved to DSL4 with a 30% improvement in d/l speed :thumb:
Quote from: Rik on Jun 05, 2009, 16:14:45
Glad you're sorted, Tam. IDNet have a fault report in to BT on GW6.
It would be helpful to know, Rik, when that fault is officially cleared. ;)
We have asked to be kept informed, Bob. :)
:thnks:
Is there anyone available to help me over the weekend?
Last night I was getting less than 1Mb and couldn't connect very easily at all when I tried rebooting the router and pulling the phone line out. This evening I can only get 2Mb. Earlier in the week I was getting 7.
A tracert mentions gw2 and gw3. I have a gw6 login.
Welcome to the forum, Medicineman. :welc: :karma:
What's the last three letters of your login, ie gw5 or gw6?
Quote from: Rik on Jun 05, 2009, 18:21:12
Welcome to the forum, Medicineman. :welc: :karma:
What's the last three letters of your login, ie gw5 or gw6?
Hi Rik. It's gw6
My sync speed is ok but my speed check goes less than 1Mb normally 4Mb
I'm GW6
Steve
I just want to say that I'm very happy with the customer service that Idnet provide. Had a voicemail from Simon today, phoned back and straight away switched onto gw5 and now everything running smoothly. No other ISP that I have known provide a service like this, it really is exceptional. Keep up the good work! :thumb:
Quote from: medicineman on Jun 05, 2009, 18:23:23
Hi Rik. It's gw6
OK. While you're at the computer, or at least able to get there quickly, phone the out of hours number. You'll have to wait for a call back now as the office closed 25 minutes ago. They will give you a new login to enter into your router, and wait while you do it to make sure you can connect OK. The number is 01462 476556, you'll be talking to James.
Quote from: sfawcett2 on Jun 05, 2009, 18:24:43
My sync speed is ok but my speed check goes less than 1Mb normally 4Mb
I'm GW6
Steve
Same advice as for Mediceman, Steve. There's a fault on the GW6 central which BT haven't yet resolved.
Thanks Rik,
I rang the number hopefully they'll get back to me.
I've been spoilt with IDNET , I've now got the speed I had with SKY slooooowwwww.... !
Steve
It hit a number of us yesterday, Steve. IDNet's monitoring shows no problems with GW6, but it looks like one segment of it has an issue. The cure is a move to the other central, hence a new login.
Up and down like a yo yo.
Just got 5.2 Mb !
perhaps theyve fixed it ?
Steve
Quote from: sfawcett2 on Jun 05, 2009, 18:42:01
Up and down like a yo yo.
Just got 5.2 Mb !
perhaps theyve fixed it ?
Steve
I don't think so. Mines up and down too. One moment I get 6-7Mb, the next test comes out as <2Mb
That's typical of the problem, get onto support and they'll be able to sort you out.
Could I exspect them to ring back tonight?
Speed ok at the moment.
Steve
I'd expect them to get back to you within a couple of hours or so.
Changed from gw6 to gw5 last evening but again serious buffering on You Tube this evening. I do hope things are not going down the road of Sky Connect? :eek4: Since returning to IDNet have not had a problem but over the last week the service has diminished considerably and, have to say, very disappointing :( Hope things can get sorted :fingers:
I am confident that any issues are of a temporary nature.
Just got call from IDNET and changed my last part of logon from .gw6 to .net.
So far so good.. time will tell.
It would have taken around 2 weeks for Sky Connect to ring me back.
Thanks IDNET.
Steve
Quote from: quandam on Jun 05, 2009, 19:02:57
Changed from gw6 to gw5 last evening but again serious buffering on You Tube this evening.
People have been reporting a YouTube problem on TB, Q, affecting all ISPs, ie it appears to be a problem at the YT end of the chain.
Quote from: sfawcett2 on Jun 05, 2009, 19:06:14
Just got call from IDNET and changed my last part of logon from .gw6 to .net.
Glad that's sorted, Steve. It should solve your problem.
Just done this test, I have a 3000 profile.
(http://www.speedtest.net/result/489370978.png) (http://www.speedtest.net)
Quote from: Simon on Jun 05, 2009, 19:05:17
I am confident that any issues are of a temporary nature.
I certainly hope so. :(
.net's pipe been fine for me all this week .Hopefully there's room for a few more. :fingers:
Quote from: quandam on Jun 05, 2009, 19:09:07
I certainly hope so. :(
We are pretty confident, Q, as are IDNet. BT should have the fault fixed soon, and migrations to WBC will also get going next week, which will free up more capacity, currently there's about 20 people with a giglink to themselves. ;)
Quote from: stevethegas on Jun 05, 2009, 19:10:42
.net's pipe been fine for me all this week .Hopefully there's room for a few more. :fingers:
Same for me with GW5, Steve.
just out of curiosity do Idnet not post the network status or any probs on the home page and do they not look in here very much and keep us updated. Isnt this what happened last time? we eventually got a bit feedback from them, cant keep going through the admins on here all time :dunno:
I would have hoped they would have updated the status page, Baz.
Had a PPP disconnect at around 6pm tonight and for the first time in days, my pings have now stabilised back to circa 23ms (from an average 55ms with spikes of 3000ms every couple of minutes).
Hopefully gw6 has now been fixed. :fingers:
My ping graph now looks like a babbling brook instead of a tempestuous ocean.
Quote from: Rik on Jun 05, 2009, 19:37:28
I would have hoped they would have updated the status page, Baz.
it says all's well now Rik but I didnt look before so cant say if it has changed or not,it just came to me a while back so I asked here
Quote from: drummer on Jun 05, 2009, 19:45:29
My ping graph now looks like a babbling brook instead of a tempestuous ocean.
I put it down to age in my case. ;D
Quote from: Baz on Jun 05, 2009, 19:48:44
it says all's well now Rik but I didnt look before so cant say if it has changed or not,it just came to me a while back so I asked here
It's not changed, afaik, Baz, as I have the RSS feed so would have seen it there.
Quote from: medicineman on Jun 05, 2009, 18:44:06
I don't think so. Mines up and down too. One moment I get 6-7Mb, the next test comes out as <2Mb
I joined from Zen yesterday and mine's all over the place. I was getting about 4Mb with Zen but it's ranging from 1.1 to 3.2. Every test is vastly different and getting buffering on BBC iPlayer and TV Catchup. I've got a gw6 login.
Is support open over the weekend? :fingers:
Thanks.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6964 kbps(DOWN-STREAM), 1035 kbps(UP-STREAM)
IP profile for your line is - 5000 kbps
Actual IP throughput achieved during the test was - 1586 kbps
Anyone else suffering my speeds are down ?
6965 kbs 1036 kbs
Max Rate: 6965 kbs 1036 kbs
Current Connection:
Current Noise Margin: 3.4 dB 5.2 dB
Current Attenuation: 46.1 dB 23.9 dB
Current Output Power: 19.3 dBm 12.5 dBm
I wouldn't have noticed, but mine is slightly down, although, better than last night:
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 5056 kbps(DOWN-STREAM), 800 kbps(UP-STREAM)
IP profile for your line is - 4000 kbps
Actual IP throughput achieved during the test was - 3702 kbps
I am on the gw6 Simon :dunno: have sent the results over to support and hope its not down to BT its only just happened ,I think but I am not usually here this time of night now days
Lost connection completely for about 45 minutes is it just me ?
(http://www.speedtest.net/result/489521886.png) (http://www.speedtest.net)
Well, it wasn't me. :dunno: I think you'd better leave a message for IDNet, David, and hopefully they will pick it up over the weekend. If it happens again, call the out of hours number straight away. 01424 476556. :)
Thanks Simon will do its not that big a deal for me at the moment have a pretty full weekend ahead but it may affect others :fingers:
Any loss of service is worth reporting, David, as it could be an indicator of other problems. :)
Oops, I really should check my voicemail more often. :red:
Just listened to a message from Simon at IDNet (received on Friday at 11:27am) suggesting I call them in order to get me on another central. The call from Simon was prompted just by me posting on here about my poor connection on gw6.
That's a pretty impressive example of a proactive ISP in my book and confirms my decision to stay with an honest ISP.
As gw6 has now gone bonkers again, I'll be taking up the offer of moving to a different central some time soon.
Hey ho...
Oh, shame you missed the call, Drummer.
Unfortunately switching to gw5 has yielded little gain. I'm stuck with 3Mb where as before with the working gw6 I was constantly getting 6.95Mb.
Quote from: medicineman on Jun 06, 2009, 00:44:07
Unfortunately switching to gw5 has yielded little gain. I'm stuck with 3Mb where as before with the working gw6 I was constantly getting 6.95Mb.
It worked for me, try rebooting your router to see if that helps, I'm back up to a throughput of 6834 right now and syncing at 8128 as usual
Quote from: lodge on Jun 05, 2009, 21:50:11
Is support open over the weekend? :fingers:
It's not, but there's an out of hours number: 01462 476556. Call that and someone will get back to you.
Thanks. Simon (telepathic?) called before I rang the number. Unfortunately I was out, but he will get back. It seems to be getting worse this morning, though:
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 4928 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 3500 kbps
Actual IP throughput achieved during the test was - 681 kbps
Once James gets hold of you, he'll be able to do something about that. :)
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 5668 kbps(DOWN-STREAM), 256 kbps(UP-STREAM)
IP profile for your line is - 4500 kbps
Actual IP throughput achieved during the test was - 4111 kbps
And me sir :o
You're on WBC, though, David, it's got to be a different issue.
:bawl: Of course I knew that :whistle:
Quote from: Rik on Jun 06, 2009, 11:00:15
Once James gets hold of you, he'll be able to do something about that. :)
Hope so, it's all over the place and my FTP sessions keep breaking off.
BT have sent us a notification of a service failure affecting your
dialing code.
Just heard from Simon..... :thnks:
Class sheer class is Idnet :thumb:
BT test yesterday was;
8128/448
Profile 7150
Actual 4108
NB: Actual normal is nearly 7000
Today
8128/448
Profile 7150
Actual 554
GW6 of course!!
Now where did I put that old dial up modem!!
Have left a message on ooh support before I vanish completely.
BT seem to be having regular weekend failures these days, David, that's the third on the trot. :(
Which tester are you using, Rick?
Good old BT.......Brewery and P...s up spring to mind :eyebrow:
I know, David. The saga of the hostlink (WBC) reads like a comedy script rather than a business operation. :sigh:
Quote from: Rik on Jun 06, 2009, 12:45:10
Which tester are you using, Rick?
speedtester .bt.com Rik
I should have guessed from the profile, of course. :blush: Have you asked for a move to GW5?
I've just placed a report into IDNet myself, as my connection is dire this morning:
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 5056 kbps(DOWN-STREAM), 800 kbps(UP-STREAM)
IP profile for your line is - 4000 kbps
Actual IP throughput achieved during the test was - 281 kbps :(
Quote from: Rik on Jun 06, 2009, 12:51:15
I should have guessed from the profile, of course. :blush: Have you asked for a move to GW5?
Have left a message on the out of hours 01462 476556.
Tried a few speedcheckers, Namesco 210, Giganews .. stalled at 140 ... Speedtest.net ... won't even start.
James should be back to you quite soon. :fingers:
Simon just rang and transferred me to gw5 and I am now around 7200 with Namesco.
Brilliant service as always with IDNet and a huge thankyou from me. ;D ;D ;D
:thumb:
Just had a call back from Simon (less than 4 minutes!), and switched to GW5. All seems fine now, but can't do another BT test yet.
Try the Namesco one, Simon, it's usually pretty close.
Quote from: Rik on Jun 06, 2009, 11:00:15
Once James gets hold of you, he'll be able to do something about that. :)
Simon called and swapped me onto GW5 which has done the trick with the speed issue.
However, I am still getting FTP disconnects and freezing, so I have lobbed an email into support.
The way this place runs it almost gets sorted before you have a problem. :clever:
What client are you using?
FireFTP within Firefox. Never had a problem before.
Quote from: Rik on Jun 06, 2009, 13:12:47
Try the Namesco one, Simon, it's usually pretty close.
Well, I can't complain! :D
[attachment deleted by admin]
Quote from: lodge on Jun 06, 2009, 13:17:30
FireFTP within Firefox. Never had a problem before.
I use that too, and it's been fine. You haven't got the IPv6 box checked on the connection tab have you?
Quote from: Simon on Jun 06, 2009, 13:18:59
Well, I can't complain! :D
Very impressive. ;D Perhaps you should try another site. :)
Or turning the antivirus suite off temporarily. :)
Quote from: Rik on Jun 06, 2009, 13:19:42
You haven't got the IPv6 box checked on the connection tab have you?
Nope. Passive mode is ticked, though.
Quote from: Sebby on Jun 06, 2009, 13:20:49
Or turning the antivirus suite off temporarily. :)
That too. ;D
Quote from: lodge on Jun 06, 2009, 13:21:58
Nope. Passive mode is ticked, though.
Same here. Port 21?
Yep. It uploads several files, then disconnects. Then it waits 10 seconds, tries again, sometimes reconnects and if so, uploads a few more files and then stops again and repeats the process. It's been driving me nuts this morning.
Could it be that particular server? Could you try something else?
Quote from: medicineman on Jun 06, 2009, 00:44:07
Unfortunately switching to gw5 has yielded little gain. I'm stuck with 3Mb where as before with the working gw6 I was constantly getting 6.95Mb.
Hopefully last night was a blip. I'm back to my usual speed with gw5.
(http://www.speedtest.net/result/489860685.png)
Quote from: lodge on Jun 06, 2009, 13:28:57
Yep. It uploads several files, then disconnects. Then it waits 10 seconds, tries again, sometimes reconnects and if so, uploads a few more files and then stops again and repeats the process. It's been driving me nuts this morning.
As Sebby says, can you eliminate the server from the equation by trying another site. Could we check that server for you (ie would you be comfortable giving one of us access?).
Quote from: medicineman on Jun 06, 2009, 13:30:34
Hopefully last night was a blip. I'm back to my usual speed with gw5.
(http://www.speedtest.net/result/489860685.png)
I wonder if your profile had taken a hit?
Quote from: Sebby on Jun 06, 2009, 13:29:19
Could it be that particular server? Could you try something else?
Its my IDNet space I am uploading to, but I will try one of my website servers and report back. :thnks:
We've been busy FTPing to the forum server all morning with no problems. I'll just go check my webspace. BRB.
Just put a couple of large files up there, no problems at this end.
Quote from: Rik on Jun 06, 2009, 13:31:34
I wonder if your profile had taken a hit?
Thats what I initially thought with me disconnecting and reconnecting multiple times on Thursday night (I was trying to get the speed back up). However James confirmed the profile hadn't been affected.
Another bright idea bites the dust. ;D
Quote from: Rik on Jun 06, 2009, 13:36:37
Just put a couple of large files up there, no problems at this end.
It's okay if I FTP individual files, but if I try and load up a whole batch of them or a folder containing files and images, I get the problem I described in my last post.
I just FTP'd the same folder with 100s of images and HTML pages to some commercial web space I have. No problem at all.
Can I take you up on your offer to test the IDNet space? Shall I PM you my FTP user name and password?
Thanks.
Yes, feel free, but I've got to stop for lunch for a moment as my stomach thinks my throat has been cut. I'll be back in 30-40 minutes.
Just an update on my particular situation.
Just tried Sky Player, BBC I Player, You Tube and all working fine without buffering. So, all is now working well with me on gw5 (nee' gw6) :thumb: Hopefully the gw6 problem will be cleared up via IDNet and things will return to normal. :fingers:
At the moment, things are enjoyable again, thanks to all for advice and help :thumb:
We are getting there, Q, :)
Filled out a Customer Form earlier to say i was getting a similar problem and next thing i know had Simon on the phone.
Ended up sounding like an idiot because i had filled the form out instead of ringing thinking it would take ages to get a reply and would give me plenty of time to download the USRobotics EasyConfigurator (was taking forever). Still used to the Orange Broadband customer service i guess :)
He changed me over to gw5 his end and told me what to do when the download finished and we ended the call .....and then i found out the configurator was already installed on my machine, lol.
Seems things are ALOT better now :)
Anyway, gotta say im really impressed with the service (as is my Dad, and thats saying something!) thx guys
Glad it's sorted for you, Archeros. :)
Guess I'll just wait for support to return my call... :bawl:
Hmmm, since moving to dsl4, my sync speed is the same 2656kbs which should give me a 2000kbs profile
2016 - 2271 1.75Mbps
2272 - 2847 2.0 Mbps
But I'm getting a 1750kbs, the NM etc are all unchanged
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 2656 kbps(DOWN-STREAM), 832 kbps(UP-STREAM)
IP profile for your line is - 1750 kbps
Actual IP throughput achieved during the test was - 1631 kbps
Not sure if it's something to do with dsl4 or BT though.
It's got to be a local sync event, Glenn, you must have had one in the 216-2271 range at some point.
Nothing since I was connected to dsl4 Rik
[attachment deleted by admin]
How about beforehand, the profile wouldn't be affected by the realm change?
I'm on DSL4 with no issues here.
he says....touch wood, fingers crossed! :zip:
It was a 2000kbs profile when I was on the phone to IDNet on Friday afternoon, as we checked the throughput, before moving to dsl4. Strange, it should recover in the next few days though.
It is odd, Glenn. :(
Simon phoned me at 9am today and, after apologising for not getting back to me sooner, moved me from gw6 to gw5. Looking good so far and even though the throughput is normally higher, it's more than tolerable.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6203 kbps
Reply from 212.69.36.10: bytes=32 time=12ms TTL=59
Reply from 212.69.36.10: bytes=32 time=15ms TTL=59
Reply from 212.69.36.10: bytes=32 time=12ms TTL=59
Reply from 212.69.36.10: bytes=32 time=12ms TTL=59
Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 15ms, Average = 12ms
Next week's migrations to ADSL2+ should be a whole load of fun, but I'm quietly confident IDNet will handle any problems with its usual aplomb.
Forgive the brown-nosing, but I've been suitably impressed by the rapidity and professionalism of the response to the problems I've been experiencing, so credit where it's due.
I'm unsure now being moved onto gw5 has actually helped me out....
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8000 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7000 kbps
Actual IP throughput achieved during the test was - 3148 kbps
Was good for a day or so but really unstable now, especially with gaming. :(
That's happened to one or two people, Rich, it usually indicates the problem lay with the exchange rather than within IDNet. Drop support an email and they can take a look (it will be tomorrow though).
Will do Rik :)
Although on gw5 things have returned to being 'clunky', nothing running smoothly, everything up and down, sometimes OK sometimes very poor indeed. Just done a speedtest and down to 1.5M, about 30 mins ago was getting 6.5M :dunno:
Things are not right yet, once again I do hope this can be sorted :fingers: :fingers: :(
Contact support, Q, there's little we can advise from here in this situation, though it would help if you could do a BT test and get your profile.
Update.
Was getting in the region of 1.5 M now back to 6.5M :dunno: Very strange? When things go wrong it does become very clunky indeed.
Quote from: Rik on Jun 07, 2009, 17:36:37
Contact support, Q, there's little we can advise from here in this situation, though it would help if you could do a BT test and get your profile.
I do realise that you can't do anything, just posted to update the forum. Have done two BT tests today and my profile has remained as it should be :dunno:
Sometimes we can come up with ideas, Q, but this is a special situation which needs IDNet. I just didn't want you to think we'd missed your post. :)
No problem Rik, you have had a busy 24 hours, nearly as much as our Prime Minister! :eek4:
You're not wrong, Q, but at least I haven't got a cabinet sharpening their knives behind me. I hope... ;D
Psst... Lance, Glenn, Simon, lower your knives, he's onto us. ;)
:rofl: :karmic:
:ithank:
Quote from: Sebby on Jun 07, 2009, 18:36:58
Psst... Lance, Glenn, Simon, lower your knives, he's onto us. ;)
Et tu,
Brute Sebby! ;D
Quote from: Rik on Jun 07, 2009, 17:36:37
Contact support, Q, there's little we can advise from here in this situation, though it would help if you could do a BT test and get your profile.
The speeds on GW5 have now got a lot worse than they where on GW6. Something is very wrong.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 2326 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
(http://www.speedtest.net/result/490670740.png) (http://www.speedtest.net)
The web has slowed down to a crawl. I also noticed that my Nationwide online banking was down for most of the day as was Barclays, althought the Nationwide is now working. Has there been a major problem somewhere.
Getting worse
(http://www.speedtest.net/result/490674300.png) (http://www.speedtest.net)
Colin
Quote from: Rik on Jun 07, 2009, 17:53:29
You're not wrong, Q, but at least I haven't got a cabinet sharpening their knives behind me. I hope... ;D
When's your holiday? :whistle: (http://si6776.www.idnet.com/smileys/muahaha.gif) ;D ;D
Nothing that I'm aware of Colin. Have you emailed IDNet with your stats, they can then take a look to try and see what the problem is?
Quote from: wecpcs on Jun 07, 2009, 19:20:54
The speeds on GW5 have now got a lot worse than they where on GW6. Something is very wrong.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 2326 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
(http://www.speedtest.net/result/490670740.png) (http://www.speedtest.net)
The web has slowed down to a crawl. I also noticed that my Nationwide online banking was down for most of the day as was Barclays, althought the Nationwide is now working. Has there been a major problem somewhere.
Getting worse
(http://www.speedtest.net/result/490674300.png) (http://www.speedtest.net)
Colin
Since I was switched to GW5, things have been more stable. The forum was a little slow this morning, due to the server performing a backup, but other than that, I've been OK today. We can only advise that you email IDNet with the test results, and they will get on it as soon as possible, Colin.
Or what Glenn said. :)
Quote from: wecpcs on Jun 07, 2009, 19:20:54
The web has slowed down to a crawl. I also noticed that my Nationwide online banking was down for most of the day as was Barclays, althought the Nationwide is now working. Has there been a major problem somewhere.
There has been a problem with Barclays.
http://www.idnetters.co.uk/forums/index.php?topic=14526.0
Quote from: Glenn on Jun 07, 2009, 19:24:01
Nothing that I'm aware of Colin. Have you emailed IDNet with your stats, they can then take a look to try and see what the problem is?
Just emailed them.
Colin
Quote from: wecpcs on Jun 07, 2009, 19:35:32
Just emailed them.
Colin
All back to normal now. There are some strange goings on happening, the speeds are up and down like a yo yo, in a short space of time.
(http://www.speedtest.net/result/490686367.png) (http://www.speedtest.net)
Colin
My ping times seem to have now deteriorated on gw5.
multiplay.co.uk
Reply from 85.236.96.22: bytes=32 time=126ms TTL=124
Reply from 85.236.96.22: bytes=32 time=100ms TTL=124
Reply from 85.236.96.22: bytes=32 time=76ms TTL=124
Reply from 85.236.96.22: bytes=32 time=126ms TTL=124
k-play.de
Reply from 81.3.59.4: bytes=32 time=129ms TTL=49
Reply from 81.3.59.4: bytes=32 time=104ms TTL=49
Reply from 81.3.59.4: bytes=32 time=106ms TTL=49
Reply from 81.3.59.4: bytes=32 time=79ms TTL=49
Mark, email the support team, but it maybe tomorrow when the email is picked up.
Quote from: Glenn on Jun 07, 2009, 21:19:27
Mark, email the support team, but it maybe tomorrow when the email is picked up.
Router reboot fixed it Glenn,back to 10ms :-X
:thumb:
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\>ping idnet.net
Pinging idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=123ms TTL=59
Reply from 212.69.36.10: bytes=32 time=107ms TTL=59
Reply from 212.69.36.10: bytes=32 time=29ms TTL=59
Reply from 212.69.36.10: bytes=32 time=29ms TTL=59
Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 123ms, Average = 72ms
C:\Users\>ping idnet.net
Pinging idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=30ms TTL=59
Reply from 212.69.36.10: bytes=32 time=29ms TTL=59
Reply from 212.69.36.10: bytes=32 time=30ms TTL=59
Reply from 212.69.36.10: bytes=32 time=30ms TTL=59
Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 30ms, Average = 29ms
Now this was a minute later or less
Pings and speed normal and stable here on gw5.
Quote from: Rik on Jun 08, 2009, 09:15:40
Pings and speed normal and stable here on gw5.
I think my old and very deaf neighbour who has more dect phones than Currys may be the cause sometimes, along with his billion router than broadcasts on the 2.4ghz wavelength with enough power for half of the village to pick it up. He must have a mini Blackpool tower as a high gain aerial for it, I am not surprised his hearing aids whistle ;)