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Title: BT Kingston Node loss of service
Post by: miriam_idnet on May 23, 2009, 12:08:16

Please be aware BT have a major service outage on the Kingston Node affecting multiple customers. This is not an ISP or exchage specific outage.

BT is making progress towards full restoration of Service. An Engineer is now on site, operational teams are carrying out remote diagnostics.

Anticipated clear time is 1400hrs

Regards,

Miriam
IDNet Support

Title: Re: BT Kingston Node loss of service
Post by: Rik on May 23, 2009, 12:09:27

Thanks, Miriam. Just what you needed on a bank holiday weekend, eh. ;)

Title: Re: BT Kingston Node loss of service
Post by: miriam_idnet on May 23, 2009, 17:30:55

Following on from the above update;

BT is making progress towards full restoration of Service. Progressive restoration is in progress.
Current anticipated clear time is 1800hrs

Regards,

Miriam
IDNet Support

Title: Re: BT Kingston Node loss of service
Post by: Rik on May 23, 2009, 17:32:12

Thanks, Miriam. :)

Title: Re: BT Kingston Node loss of service
Post by: miriam_idnet on May 24, 2009, 09:54:25

I am pleased to confirm BT have now resolved the issue with the Kingston node in the early hours of this morning:

"On 23 May 2009BT experienced some difficulties with ATM Node at Kingston
The fault was identified at 03:06.

Service has been restored by completing a Node restarted , Circuits restored by Manual intervention
This issue may have been due to Planned Works

BT regrets any inconvenience this may have caused."

Regards,

Miriam
IDNet Support

Title: Re: BT Kingston Node loss of service
Post by: Simon on May 24, 2009, 10:33:27

Phew! Thanks, Miriam. :)

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Announcements => IDNet Service Announcements => Topic started by: miriam_idnet on May 23, 2009, 12:08:16