IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: Moley on May 07, 2009, 20:37:06

Title: Latency issues
Post by: Moley on May 07, 2009, 20:37:06
Just wondered if anyone else is experiencing latency issues?  Last 2 nights have had problems (on GW5).  Started around 7.30pm this evening and is still continuing now.  Only aware of it as we are World of Warcraft players.... sad I know ;)  Anyone else having issues?
Title: Re: Latency issues
Post by: Desaan on May 07, 2009, 20:43:40
Yes.....again......always in the evening, routing sucking ass somewhere.
Title: Re: Latency issues
Post by: Agoona on May 07, 2009, 21:04:32
Am also experiencing latency problems - certainly peaking tonight.

Has also been occuring during the day as well (I work from home) but have been blaming recent Firefox releases.

Any news - any activity causing this?

Thanks
Title: Re: Latency issues
Post by: Archeros on May 07, 2009, 21:11:21
2 more of us have been experiencing sudden high latency on WoW for the passed 30 minutes, its slowly getting back to normal now (tho ive been kicked from the hardmode Hodir tries /cry! :) but the conection seems far from happy. Seems slugglish and spiking a bit, tho vent doesnt seem to b effected, nor does the net or downloads if i try to.
Title: Re: Latency issues
Post by: Desaan on May 07, 2009, 21:13:02
For me at least its not just game related, as I'm using Ventrillo at the same time and I'm getting massive latency problems there aswell.  I haven't been playing much online for the last 5-6 months until Tuesday this week when I started up again and I've noticed pretty shoddy latency times in general. 400+ms to 2k+ms is not a gaming connection.....
Title: Re: Latency issues
Post by: Sebby on May 07, 2009, 21:19:14
Guys, I would urge you to let IDNet know about this so they are able to look into the issue and resolve it.
Title: Re: Latency issues
Post by: gyruss on May 07, 2009, 21:20:46
I'm on Terenas PvE realm, and getting massive latency to World of Warcraft in the 800ms to 2400ms range.  Websites seem fine, just appears to be wow and its only really been tonight too
Title: Re: Latency issues
Post by: Simon on May 07, 2009, 21:22:25
Quote from: Sebby on May 07, 2009, 21:19:14
Guys, I would urge you to let IDNet know about this so they are able to look into the issue and resolve it.

That's just what I was going to say, Sebby, and I will also email IDNet and point them at this thread.  The more people who inform them of this, the more of a picture they'll be able to get, which will hopefully lead to a quicker fix.

:welc:  Agoona!  :karma:
Title: Re: Latency issues
Post by: Sebby on May 07, 2009, 21:27:46
Sorry for being rude, Agoona...

:welc: :karma:
Title: Re: Latency issues
Post by: Nova on May 07, 2009, 21:32:10
Getting it here too.
Title: Re: Latency issues
Post by: Sebby on May 07, 2009, 21:35:46
Are your speeds suffering or is it just latency?
Title: Re: Latency issues
Post by: Simon on May 07, 2009, 21:36:44
My speed is terrible tonight:

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 4544 kbps(DOWN-STREAM),  800 kbps(UP-STREAM)
    IP profile for your line is - 4000 kbps
    Actual IP throughput achieved during the test was - 94 kbps  :bawl:

Not sure if it's connected to the above, but thought I'd post in case it's any help.
Title: Re: Latency issues
Post by: Steve on May 07, 2009, 21:42:30
No issues on .net tonight pings and throughput fine. Simon's going for the record low, is that a wireless connection?
Title: Re: Latency issues
Post by: Sebby on May 07, 2009, 21:44:37
Which gateway are you on, Steve?
Title: Re: Latency issues
Post by: Steve on May 07, 2009, 21:45:47
Quote from: Sebby on May 07, 2009, 21:44:37
Which gateway are you on, Steve?

       .net

Title: Re: Latency issues
Post by: Aaron on May 07, 2009, 21:45:52
Getting it too, always see people skipping on my screen then I get booted back to the login screen. Tried to get back in but that results in instant disconnection until the fight is over. Was very bad on Mimiron today and trash to Vezax.

I'm on the Nordrassil realm at 80-239-149-56.customer.teliacarrier.com. Tracerts show nothing unusual, no packet loss either. Just solid 20-40ms. Pings ingame are 600-1200.

Internet seems fine though, low latency on mIRC and can max out torrent speeds as normal.
Title: Re: Latency issues
Post by: Nova on May 07, 2009, 21:46:15
Quote from: Sebby on May 07, 2009, 21:35:46
Are your speeds suffering or is it just latency?

Stability, latency, the works. I feel like I'm back in the 1990's and on a modem...
Title: Re: Latency issues
Post by: robostac on May 07, 2009, 21:48:05
Having the same problem, downloads going really slow, and any attempt to play games is met with large amounts of latency.
Title: Re: Latency issues
Post by: Sebby on May 07, 2009, 21:49:05
Are you all GW5?
Title: Re: Latency issues
Post by: Aaron on May 07, 2009, 21:50:08
No Sebby,

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2    19 ms    34 ms    18 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
  3    18 ms    20 ms    20 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]
  4    23 ms    22 ms    22 ms  ldn-d4-link.telia.net [193.45.0.189]
Title: Re: Latency issues
Post by: Sebby on May 07, 2009, 21:51:50
What's after the '@' in your login, Aaron?
Title: Re: Latency issues
Post by: Simon on May 07, 2009, 21:52:57
Mine is GW6.

Quote from: stevethegas on May 07, 2009, 21:42:30
No issues on .net tonight pings and throughput fine. Simon's going for the record low, is that a wireless connection?

No, wired, Steve.
Title: Re: Latency issues
Post by: Aaron on May 07, 2009, 21:55:06
Quote from: Sebby on May 07, 2009, 21:51:50
What's after the '@' in your login, Aaron?

uk.idnet.dsl4

Just got invited back to the raid in WoW, but got booted back to login screen again as we started on another boss fight, its really not dealing with the heavy traffic from the combat for some reason.
Title: Re: Latency issues
Post by: Simon on May 07, 2009, 21:55:47
Quote from: robostac on May 07, 2009, 21:48:05
Having the same problem, downloads going really slow, and any attempt to play games is met with large amounts of latency.

:welc:  :karma:

All we can do at this time is gather data, and again, suggest you make problems known to support.  I have sent an email, directing them to this thread.
Title: Re: Latency issues
Post by: Sebby on May 07, 2009, 21:56:26
Quote from: Aaron on May 07, 2009, 21:55:06
uk.idnet.dsl4

Thanks, so it doesn't appear to be gateway specific as it's across dsl4, gw5 and gw6.
Title: Re: Latency issues
Post by: Desaan on May 07, 2009, 21:57:13
Tracing route to idnet.com [212.69.36.10] over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms  192.168.0.1
2    19 ms    19 ms    19 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
3    75 ms   188 ms    84 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]
4    21 ms    19 ms    19 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
5    19 ms    19 ms    20 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
6    19 ms    19 ms    19 ms  www.idnet.net [212.69.36.10]

Trace complete.

@dsl4 for me
Title: Re: Latency issues
Post by: Rik on May 07, 2009, 22:00:40
GW6 latency is OK here but speeds are down.
Title: Re: Latency issues
Post by: Simon on May 07, 2009, 22:01:15
Don't know if this is any help, but:

Tracing route to idnet.com [212.69.36.10]
over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  home [192.168.1.254]
  2    33 ms    31 ms    31 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  3    31 ms    31 ms    33 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]
  4    31 ms    31 ms    33 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5    32 ms    31 ms    33 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
  6    32 ms    33 ms    33 ms  www.idnet.net [212.69.36.10]

Trace complete.

C:\Documents and Settings\Simon>ping bbc.co.uk

Pinging bbc.co.uk [212.58.254.252] with 32 bytes of data:

Reply from 212.58.254.252: bytes=32 time=33ms TTL=249
Reply from 212.58.254.252: bytes=32 time=32ms TTL=249
Reply from 212.58.254.252: bytes=32 time=31ms TTL=249
Reply from 212.58.254.252: bytes=32 time=33ms TTL=249

Ping statistics for 212.58.254.252:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 31ms, Maximum = 33ms, Average = 32ms
Title: Re: Latency issues
Post by: Rik on May 07, 2009, 22:02:08
How's that compare to normal, Simon?
Title: Re: Latency issues
Post by: Simon on May 07, 2009, 22:03:09
Sorry, couldn't tell you.  I never usually look at it.   :red:
Title: Re: Latency issues
Post by: Glenn on May 07, 2009, 22:03:41
I'm averaging 24ms, which is good for my line, but seeds have been up and down over the evening.
Title: Re: Latency issues
Post by: Simon on May 07, 2009, 22:04:04
Speeds seem to have picked up a bit now, but can't do another BT speedtest yet.
Title: Re: Latency issues
Post by: Rik on May 07, 2009, 22:04:11
ping www.idnet.net -n 10

Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:

Reply from 212.69.36.10: bytes=32 time=22ms TTL=59
Reply from 212.69.36.10: bytes=32 time=20ms TTL=59
Reply from 212.69.36.10: bytes=32 time=24ms TTL=59
Reply from 212.69.36.10: bytes=32 time=23ms TTL=59
Reply from 212.69.36.10: bytes=32 time=20ms TTL=59
Reply from 212.69.36.10: bytes=32 time=23ms TTL=59
Reply from 212.69.36.10: bytes=32 time=23ms TTL=59
Reply from 212.69.36.10: bytes=32 time=26ms TTL=59
Reply from 212.69.36.10: bytes=32 time=23ms TTL=59
Reply from 212.69.36.10: bytes=32 time=20ms TTL=59

Ping statistics for 212.69.36.10:
   Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 20ms, Maximum = 26ms, Average = 22ms

Not very different to normal for me.

Title: Re: Latency issues
Post by: robostac on May 07, 2009, 22:04:49
Tracing route to idnet.com [212.69.36.10]
over a maximum of 30 hops:

 1    <1 ms    <1 ms    <1 ms  moose.zoo.robostac.co.uk [192.168.0.254]
 2     2 ms     1 ms     1 ms  cust118-dsl93-89-131.idnet.net [93.89.131.118]
 3   129 ms    84 ms    49 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
 4   136 ms   143 ms   129 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

 5   101 ms   115 ms   108 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
 6   127 ms   114 ms   108 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
 7   132 ms   141 ms   136 ms  www.idnet.net [212.69.36.10]

Trace complete.

C:\Users\robo>ping bbc.co.uk

Pinging bbc.co.uk [212.58.254.252] with 32 bytes of data:
Reply from 212.58.254.252: bytes=32 time=126ms TTL=248
Reply from 212.58.254.252: bytes=32 time=201ms TTL=248
Reply from 212.58.254.252: bytes=32 time=260ms TTL=248
Reply from 212.58.254.252: bytes=32 time=228ms TTL=248

Ping statistics for 212.58.254.252:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 126ms, Maximum = 260ms, Average = 203ms


Not sure what it is normally, but I usually have a reliably low ping(less than 50ms) in games.
Title: Re: Latency issues
Post by: Rik on May 07, 2009, 22:04:58
Quote from: Simon on May 07, 2009, 22:04:04
Speeds seem to have picked up a bit now, but can't do another BT speedtest yet.

I suspect that IDNet may be working...
Title: Re: Latency issues
Post by: Simon on May 07, 2009, 22:06:44
So, someone else has been kicked out of their armchair?  :)
Title: Re: Latency issues
Post by: Glenn on May 07, 2009, 22:07:26
Quote from: robostac on May 07, 2009, 22:04:49
Tracing route to idnet.com [212.69.36.10]
over a maximum of 30 hops:

 1    <1 ms    <1 ms    <1 ms  moose.zoo.robostac.co.uk [192.168.0.254]
 2     2 ms     1 ms     1 ms  cust118-dsl93-89-131.idnet.net [93.89.131.118]
 3   129 ms    84 ms    49 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
 4   136 ms   143 ms   129 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

 5   101 ms   115 ms   108 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
 6   127 ms   114 ms   108 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
 7   132 ms   141 ms   136 ms  www.idnet.net [212.69.36.10]

Trace complete.

C:\Users\robo>ping bbc.co.uk

Pinging bbc.co.uk [212.58.254.252] with 32 bytes of data:
Reply from 212.58.254.252: bytes=32 time=126ms TTL=248
Reply from 212.58.254.252: bytes=32 time=201ms TTL=248
Reply from 212.58.254.252: bytes=32 time=260ms TTL=248
Reply from 212.58.254.252: bytes=32 time=228ms TTL=248

Ping statistics for 212.58.254.252:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 126ms, Maximum = 260ms, Average = 203ms



The highlighted step comes up in most posts, maybe it is the cause of the problem?
Title: Re: Latency issues
Post by: Rik on May 07, 2009, 22:09:57
Quote from: Simon on May 07, 2009, 22:06:44
So, someone else has been kicked out of their armchair?  :)

I'm still in mine. :)
Title: Re: Latency issues
Post by: Sebby on May 07, 2009, 22:10:08
Quote from: Glenn on May 07, 2009, 22:07:26
The highlighted step comes up in most posts, maybe it is the cause of the problem?

It looks like it, though I'm certainly no network expert!
Title: Re: Latency issues
Post by: cash on May 07, 2009, 22:10:25


Same for me, first time ever having problems with IDnet in 2+ years.

Web / download appear to be working fine, any attempt to play wow results in massive latency and a dc within 10-20 seconds.
Title: Re: Latency issues
Post by: zappaDPJ on May 07, 2009, 22:10:30
You can add me to the list. I thought my issue was exchange related because of a previous problem but having seen this thread it's fairly obvious we all have the same issue.

I've deleted all my test data now but I have the same problems as described, low latency through tracerts but 1000ms+ in Warcraft together with continual disconnects. Graphics rich websites also fail to fully resolve before a timeout.

Like other members here we were looking good for a first time take down (Freya with 1 add) so I'm not too happy  :'(
Title: Re: Latency issues
Post by: Sebby on May 07, 2009, 22:11:11
Quote from: cash on May 07, 2009, 22:10:25

Same for me, first time ever having problems with IDnet in 2+ years.

Web / download appear to be working fine, any attempt to play wow results in massive latency and a dc within 10-20 seconds.

Welcome to the forum anyway, cash. :thumb:

:welc: :karma:
Title: Re: Latency issues
Post by: Glenn on May 07, 2009, 22:11:30
Welcome to the forum Cash  :karma:
Title: Re: Latency issues
Post by: Rik on May 07, 2009, 22:12:22
As my pings to IDNet are OK, I wonder whether this is a peering problem?
Title: Re: Latency issues
Post by: zappaDPJ on May 07, 2009, 22:14:06
Quote from: Glenn on May 07, 2009, 22:11:30
Welcome to the forum Cash  :karma:

Of course, how rude of me, I got so wrapped up in my problems I didn't notice our new posters.  :karmic: to you all and welcome :)
Title: Re: Latency issues
Post by: Desaan on May 07, 2009, 22:15:17
Quote from: Sebby on May 07, 2009, 22:10:08
It looks like it, though I'm certainly no network expert!

Most network admins will tell you not to take too much notice of ping or tracerts as their request information is low on the traffic list but yet its always a good indicator of something not doing what it should be somewhere.  To me it looks like telehouse-gw3 could do with a kick up the arse  ;D
Title: Re: Latency issues
Post by: Sebby on May 07, 2009, 22:17:05
:)x
Title: Re: Latency issues
Post by: Rik on May 07, 2009, 22:18:14
I'll send a size 12 straightaway. :)
Title: Re: Latency issues
Post by: Desaan on May 07, 2009, 22:20:17
Quote from: Rik on May 07, 2009, 22:12:22
As my pings to IDNet are OK, I wonder whether this is a peering problem?

Telia (WoW EU ISP provider) have peering/gateways in central London so if Telia where having problems I'd imagine it to be more widespread than just IDNET users, which doesn't appear to be the case.
Title: Re: Latency issues
Post by: Rik on May 07, 2009, 22:21:27
Bang goes another theory. :(
Title: Re: Latency issues
Post by: zappaDPJ on May 07, 2009, 22:35:33
It would seem so, I have Guild members playing though a multitude of ISPs and only those with IDNet seems to be affected.
Title: Re: Latency issues
Post by: Rik on May 07, 2009, 22:36:54
IDNet are on the case, Zap. :)
Title: Re: Latency issues
Post by: Simon on May 07, 2009, 22:37:35
Indeed, I've just had an email from support, saying they are looking into things.  :)
Title: Re: Latency issues
Post by: zappaDPJ on May 07, 2009, 22:55:05
Good to hear. Thanks to you both for the update :)
Title: Re: Latency issues
Post by: Rik on May 07, 2009, 22:55:51
Things seem to have improved here.
Title: Re: Latency issues
Post by: Simon on May 07, 2009, 23:00:03
I still can't do another BT Speedtest, but it seems more like normal now.  It may have been one of those things which requires a bit of digging, and we'll find out more in the morning.  :)
Title: Re: Latency issues
Post by: Simon_idnet on May 07, 2009, 23:00:30
Hi Guys

We cannot see any likely cause for the reports of latency issues here. Everything appears normal on our network. We've not (as yet) received any problem reports from BT and there are no notifications of problems at LINX, LONAP, AMS-IX or SFINX. We'll keep an eye on things.
Simon
Title: Re: Latency issues
Post by: Simon on May 07, 2009, 23:06:20
Thanks for the update, Simon.  :)
Title: Re: Latency issues
Post by: golden on May 07, 2009, 23:12:37
yeh its been the same for me too. been playing WoW all day, raid time comes and getting 2-4 second lag spikes where everytihng just warps around the screen. Casts taking an age to get off and also getting DC'd as well. Only seems to happen during heavy combat. Tonight is the first time iv seen it happen. Ventrilo ping seems fine and browsing/downloading is fine too. Maybe IDnet should check on Telia in London who they directly peer with (at least on my tracerts). Maybe a router needs a good kick up the arse I dunno.

Hope its better tomorrow night. Hope IDnet can keep us posted.
Title: Re: Latency issues
Post by: Rik on May 07, 2009, 23:33:19
Thanks, Simon. :)
Title: Re: Latency issues
Post by: zappaDPJ on May 07, 2009, 23:59:29
Thanks for the update. Things do indeed appear to be back to normal now.
Title: Re: Latency issues
Post by: Mahgman on May 08, 2009, 08:54:48
Hi ID-netters!

First time poster and happy to finally gotten to make an account on these very friendly forums.


All I wanted to ask is if any of the above posters have experienced and improvement and/or if the issues are gone?! How does it look while being online?

Also I wanted to add that based on my test and research it seems that the WoW related ISP Telia, based on london, seems to be largest cause of the issues.


Great day to all,
  Mahgman



Edit: While it looked fine during midnight last night, my question was thus directed at people being online now, and if the problem had returned.
Title: Re: Latency issues
Post by: Rik on May 08, 2009, 08:58:29
Hi Mahgman and welcome to the forum. :welc: :karma:

I'm not a games player, so not the best person to advise, but a quick ping test to IDNet shows as normal, ie around 22ms average.
Title: Re: Latency issues
Post by: Sebby on May 08, 2009, 09:15:08
:welc: :karma:
Title: Re: Latency issues
Post by: Mahgman on May 08, 2009, 09:26:15
Thank you, guys!

I am at work atm,  so now I will keep my hopes up  ;D Had a hard week and am looking forward for some relaxation time online tonight.

I will have a chunk of beer and a nice pint of Karma if everything works  :P :fingers:

Cheers 
Title: Re: Latency issues
Post by: Rik on May 08, 2009, 09:28:46
;D

ATM, it looks like there may have been a BT fault at Ealing affecting an area of the country, but investigations are continuing.
Title: Re: Latency issues
Post by: Mahgman on May 08, 2009, 09:37:24
Haha, while having been an avid reader of these forums during "hard times", I learned one thing (well more but..):

If its uncertain where a problem lies, its safe to blame BT :evil:


Good to hear its being looked at. I hope the investigation is concerning the aftermarth/merits of the incident, and not a still ongoing problem.  :-\
Title: Re: Latency issues
Post by: Rik on May 08, 2009, 09:41:20
BT sent a closure notice on the Ealing problem at 23:30, about the time things returned to normal. The problem is that they didn't advise at the start of the incident, so iDNet are trying to get more info from them.
Title: Re: Latency issues
Post by: zappaDPJ on May 08, 2009, 10:33:22
Welcome to the forums Mahgman  :karma:

As far as Warcraft is concerned, everything seems fine this morning, latencies are great for me at least. I think tonight will be the test as it appears to be an issue that manifests itself during peak hours.
Title: Re: Latency issues
Post by: miriam_idnet on May 08, 2009, 11:14:28
Hi All,

We have fully investigated last nights speed and latency issue which affected some of our users, having exhausted all possible diagnostics i can confirm there was no issue on the IDNet network which left us pretty puzzled.

This morning we have been in touch with contacts at BT and the BT Centrals team who have looked at the link between BT and IDNet and failed to find any issue.

We have, however, identified one possibility; we received an outage update from BT which was supposed to go to another ISP but was sent to us by mistake. The update detailed the loss of a Home Gateway which was resolved at 23.05 last night. Our theory is when this Home Gateway went down BT re routed through a different Home Gateway which temporarily affected some of our customers.

Miriam
Title: Re: Latency issues
Post by: Rik on May 08, 2009, 11:31:48
Thanks, Miriam. :)
Title: Re: Latency issues
Post by: zappaDPJ on May 08, 2009, 11:42:32
Thanks for the update, the timing does seem to coincide with a resolution to the problem so that could well explain things.
Title: Re: Latency issues
Post by: Simon on May 08, 2009, 12:36:19
Thanks for letting us know, Miriam.  :)
Title: Re: Latency issues
Post by: Nova on May 08, 2009, 13:08:01
No raid tonight for me, but I'll know on Saturday evening since I have an Ulduar trip then. If things are still wacky at that point I'll throw spanners randomly until it resolves.
Title: Re: Latency issues
Post by: Sebby on May 08, 2009, 13:17:30
Thanks for the update, Miriam. :)
Title: Re: Latency issues
Post by: Aaron on May 08, 2009, 14:26:25
Thanks for the updates, will not be able to see if problems persist still until sunday evening which will be my next raid event in world of warcraft.
Title: Re: Latency issues
Post by: Rik on May 08, 2009, 14:28:15
We'll be here if you have problems. :)
Title: Re: Latency issues
Post by: zappaDPJ on May 08, 2009, 15:30:46
I'll be online and in Ulduar tonight so I'll let you know how it goes.
Title: Re: Latency issues
Post by: Rik on May 08, 2009, 15:39:51
Do you have your passport? :)
Title: Re: Latency issues
Post by: Mahgman on May 08, 2009, 16:23:31
QuoteThe update detailed the loss of a Home Gateway which was resolved at 23.05 last night

Thanks for the update, Miriam. Indeed, as other users stated, around 23.10-ish, the problem seemed to be resolved based on latency and packet loss frequency.

I personally thoguht it would simply be all the Brits getting sleepy and heading to bed early  ;D But that misdirected outage explains it more likely.

Cheerio
Title: Re: Latency issues
Post by: Rik on May 08, 2009, 16:41:07
We hope.  :fingers: ;D
Title: Re: Latency issues
Post by: Simon on May 08, 2009, 17:10:02
Quote from: Mahgman on May 08, 2009, 16:23:31
Cheerio

It needn't be.  Don't forget, we're not just here for problems.  :)
Title: Re: Latency issues
Post by: zappaDPJ on May 08, 2009, 18:07:18
Quote from: Rik on May 08, 2009, 15:39:51
Do you have your passport? :)

No but I have a Harry Potter Wand  ;D
Title: Re: Latency issues
Post by: Rik on May 08, 2009, 18:13:56
Enough said. :)
Title: Re: Latency issues
Post by: zappaDPJ on May 09, 2009, 00:51:46
Well tonight I won a new Harry Potter Wand on my healing priest as things seem to be back to normal and I was able to raid on a stable connection. Looks like Miriam's report was indeed an accurate explanation of yesterday's problems.

:thumb:
Title: Re: Latency issues
Post by: Rik on May 09, 2009, 08:54:39
That's good, Zap. :)
Title: Re: Latency issues
Post by: Sebby on May 09, 2009, 10:15:04
It is. :)
Title: Re: Latency issues
Post by: neocr0n on May 09, 2009, 17:52:51
Well the problems aren't gone, same thing happening as yesterday.  Not dropping but severe lag spikes, enough to crash my counter-strike, lag me out of vent, makes web pages very slow to load.  It's intermittent, comes and goes.  Happened round the same time yesterday and cleared up around 9pm after a 30min router reboot.  Will let you know when it stops today, if it stops *fingers crossed*

gw6 here.
Title: Re: Latency issues
Post by: Rik on May 09, 2009, 17:53:54
I'm averaging 20ms to IDNet right now. What server are you on?
Title: Re: Latency issues
Post by: Glenn on May 09, 2009, 18:05:32
Quote from: neocr0n on May 09, 2009, 17:52:51

gw6 here.

There is your answer Rik
Title: Re: Latency issues
Post by: Rik on May 09, 2009, 18:06:19
I meant the gaming server, Glenn. I'm on gw6, as are you, so I don't think it's  realm/gateway issue.
Title: Re: Latency issues
Post by: Moley on May 12, 2009, 15:16:29
Blimey when I posted I never thought I'd generate 4 pages worth of posting!!  I don't seem to be having any issues now, however, I've not raided since.  Not heard anyone complaining last couple of days though.   :fingers: its cleared up whatever it was :)

Cheers all
Title: Re: Latency issues
Post by: zappaDPJ on May 12, 2009, 15:19:59
Raiding has been fine for me, I think it was a one off :)
Title: Re: Latency issues
Post by: Rik on May 12, 2009, 16:21:54
Which points at this Ealing BT problem, strange how these things knock on...
Title: Re: Latency issues
Post by: neocr0n on May 12, 2009, 18:29:51
Still got the same problem, started around the same time again.

gw6, intermittent packet loss from around 5pm onwards to 7pm and 8pm and it's been going on since this thread started.  *sigh*

I'll ring IDnet tomorrow, too late to do it now.  Just wanted to log it in here incase anyone else was still having these problems.
Title: Re: Latency issues
Post by: Rik on May 12, 2009, 18:40:45
No problems here, sorry.
Title: Re: Latency issues
Post by: quandam on May 12, 2009, 18:53:10
Quote from: neocr0n on May 12, 2009, 18:29:51
Still got the same problem, started around the same time again.

gw6, intermittent packet loss from around 5pm onwards to 7pm and 8pm and it's been going on since this thread started.  *sigh*

I'll ring IDnet tomorrow, too late to do it now.  Just wanted to log it in here incase anyone else was still having these problems.

Am also on gw6 and speeds are diabiolical via several speed checkers (four, including BT), down to 1.2mb  to 1.5 Mb at times. Never had this before during the day, even with the extremely duff Sky Connect package always had max speeds of 6.7 Mb plus all day. Something, I know not what, is not quite right with the system. Has only reared its ugly head within the last couple of weeks. :dunno:

Just played a simple youtube video and it is not running as it should, slight hesitancy.
Title: Re: Latency issues
Post by: Rik on May 12, 2009, 18:56:15
Pings for me to IDNet are at 21ms, downloads and speed tests are normal for my line, (3M sync/2.5M profile). As I'm also on GW6 (though have checked via GW5 and DSL4), it suggests a geographical issue to me, eg BT backhaul or exchange congestion. All I can suggest it that you contact support, Q, so that they can take a look for you.
Title: Re: Latency issues
Post by: Glenn on May 12, 2009, 19:02:41
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 2784 kbps(DOWN-STREAM),  832 kbps(UP-STREAM)
    IP profile for your line is - 2000 kbps
    Actual IP throughput achieved during the test was - 1827 kbps

Mine is OK for my line too
Title: Re: Latency issues
Post by: quandam on May 12, 2009, 19:04:29
Quote from: Rik on May 12, 2009, 18:56:15
Pings for me to IDNet are at 21ms, downloads and speed tests are normal for my line, (3M sync/2.5M profile). As I'm also on GW6 (though have checked via GW5 and DSL4), it suggests a geographical issue to me, eg BT backhaul or exchange congestion. All I can suggest it that you contact support, Q, so that they can take a look for you.

Rik

Up until around two weeks ago everything was fine but there is now a blip in the system that is not quite right. Will monitor and if no improvement will take your advice. :thumb:
Title: Re: Latency issues
Post by: Steve on May 15, 2009, 16:08:44
Sluggish afternoon connected via .net pings to www.idnet.net at around 70ms cured by a router reboot and back down to 20ms, not seen this for a while.
Title: Re: Latency issues
Post by: Rik on May 15, 2009, 16:11:34
Same here, for the past two days my pings have 'gone out' from a 23ms average to a 31ms average, Steve.
Title: Re: Latency issues
Post by: vitriol on May 15, 2009, 17:11:48
Pings atm for me are a little increased 60ms. Normally they around 22ms.
Title: Re: Latency issues
Post by: Rik on May 15, 2009, 17:13:34
It might be worth trying a router reboot Vit, though I'd probably leave it till morning for the best speed.
Title: Re: Latency issues
Post by: zappaDPJ on May 15, 2009, 17:23:22
A steady 23-25ms to idnet.com for me at the moment.
Title: Re: Latency issues
Post by: Rik on May 15, 2009, 17:25:36
So not widespread, probably not geographical...  :dunno:
Title: Re: Latency issues
Post by: Steve on May 15, 2009, 17:27:03
Mine have stayed low since the reboot.I am not worried about the time of day due to presence of full sync and 15db margin.
Title: Re: Latency issues
Post by: Rik on May 15, 2009, 17:27:20
Ah shaddup. ;D
Title: Re: Latency issues
Post by: Lance on May 15, 2009, 17:27:34
You can go right off some people...  ;D

edit - we need the negative karma to come back!  :evil:
Title: Re: Latency issues
Post by: Rik on May 15, 2009, 17:32:00
We'll just pour it down Steve's line. ;D
Title: Re: Latency issues
Post by: Steve on May 15, 2009, 17:33:33
 :rofl:

In the recent past when we had balancing issues and the pings started creep upwards my throughput tended to fall as well, this was not the case today plus as I said the pings have remained low since the router reboot.
Title: Re: Latency issues
Post by: Lance on May 15, 2009, 17:45:17
My balancing issues tend to come after many pints of beer of have consumed!
Title: Re: Latency issues
Post by: Rik on May 15, 2009, 17:47:45
:lol:

It doesn't take many for me.  ;D
Title: Re: Latency issues
Post by: vitriol on May 15, 2009, 18:38:37
Quote from: Rik on May 15, 2009, 17:13:34
It might be worth trying a router reboot Vit, though I'd probably leave it till morning for the best speed.

Sorted

Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=22ms TTL=59
Reply from 212.69.36.10: bytes=32 time=22ms TTL=59
Reply from 212.69.36.10: bytes=32 time=22ms TTL=59
Reply from 212.69.36.10: bytes=32 time=22ms TTL=59

Ping statistics for 212.69.36.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 22ms, Average = 22ms

Title: Re: Latency issues
Post by: Rik on May 15, 2009, 18:39:45
It makes you wonder what happens in the process, doesn't it. IOW, is it the router or the connection?
Title: Re: Latency issues
Post by: vitriol on May 15, 2009, 19:55:50
Not sure, dont have the time to start digging really.
Title: Re: Latency issues
Post by: Mohux_Jnr on May 19, 2009, 21:25:47
Maybe someone can enlighten me as to why we constantly now have to reboot our routers daily in order to reset an acceptable ping. I never had to do this pre-downgrade ( poor humour ). To say it is getting tiresome would be an understatement, it normally starts around 4pm and this time of day is definately the worse although recently it has continued through the evening sometimes requiring 3/4 reboots.

Is this likely to be sorted?, speaking for my connection the ping times have never been stable since the upgrade, and this evening has just about killed my patience waiting for a resolution.

Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=121ms TTL=59
Reply from 212.69.36.10: bytes=32 time=148ms TTL=59
Reply from 212.69.36.10: bytes=32 time=164ms TTL=59
Reply from 212.69.36.10: bytes=32 time=127ms TTL=59

Ping statistics for 212.69.36.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 121ms, Maximum = 164ms, Average = 140ms

Rebooted.........no change, rebooted for a second time and the pings are back to what I pray for :blush:, but I can guarantee after an hour of gameplay it will require another reboot?.


Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=17ms TTL=59
Reply from 212.69.36.10: bytes=32 time=15ms TTL=59
Reply from 212.69.36.10: bytes=32 time=16ms TTL=59
Reply from 212.69.36.10: bytes=32 time=15ms TTL=59

Ping statistics for 212.69.36.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 15ms, Maximum = 17ms, Average = 15ms
Title: Re: Latency issues
Post by: Steve on May 19, 2009, 21:46:44
I can't enlighten you but I will agree that for me towards the end of last week my ping times were elevated to www.idnet.net @70ms this was cured by a reboot to 16 -25 ms. Today they've been around 35-40ms certainly not as good as they have been over the past few months.
Title: Re: Latency issues
Post by: Sebby on May 19, 2009, 22:08:21
All I can suggest is that you get in touch with IDNet and let them know what is happening, so that they can look into it.
Title: Re: Latency issues
Post by: Rik on May 20, 2009, 09:31:00
Quote from: Mohux_Jnr on May 19, 2009, 21:25:47
Maybe someone can enlighten me as to why we constantly now have to reboot our routers daily in order to reset an acceptable ping.

Most of us don't, Mo. I got hit by poor pings last Thursday, a reboot cured it and they've been fine since. My router had been 'up' for 35 days when I rebooted, and that was the first ping problem I'd seen since February, I think. Some people are having issues, but it's a relatively small number as best I can judge. As Sebby says, you really need to talk to IDNet so that they can check your line.
Title: Re: Latency issues
Post by: golden on May 20, 2009, 16:50:42
My ping is stable but exactly 10-15ms higher than yesterday and the previous months.  ???
Title: Re: Latency issues
Post by: Rik on May 20, 2009, 16:54:08
Have you tried re-booting your router?
Title: Re: Latency issues
Post by: Gary on May 20, 2009, 19:30:28
My pings seem 20 ms higher, Rik. My router was rebooted about 5 days ago ish they are for idnet, 41ms and for bbc.co.uk 41ms  also.
Title: Re: Latency issues
Post by: Gary on May 21, 2009, 09:09:37
Spoke to support and they have no idea why a reboot would lower your pings in fact it shouldn't make any difference I was told  ??? Oh well, it may all change again in a day or two  :)
Title: Re: Latency issues
Post by: Rik on May 21, 2009, 09:33:33
I don't understand why it often works, Gary, the only half-logical explanation I can come up with is that the new connection is routed differently.
Title: Re: Latency issues
Post by: Gary on May 21, 2009, 09:55:18
Quote from: Rik on May 21, 2009, 09:33:33
I don't understand why it often works, Gary, the only half-logical explanation I can come up with is that the new connection is routed differently.
Thats what I would have thought Rik, saying that I'm not keen on rebooting my router, tbh its not worth it, the last reconnect was because we had out 16 year old spinning disc electric meter replaced with a digital one
Title: Re: Latency issues
Post by: Rik on May 21, 2009, 09:56:58
What, no UPS? :)
Title: Re: Latency issues
Post by: Gary on May 21, 2009, 10:00:33
Quote from: Rik on May 21, 2009, 09:56:58
What, no UPS? :)
I had one connected for the phone and router Rik, but she who must be obeyed does not want a ups sitting in the living room, even though i told her it was a good idea keeping the router up and the phones in case of power cuts, but no its ugly is makes a slight hum, so NO! :'(
Title: Re: Latency issues
Post by: Rik on May 21, 2009, 10:02:09
I have one on the Sky box. :)
Title: Re: Latency issues
Post by: Gary on May 21, 2009, 10:09:31
Quote from: Rik on May 21, 2009, 10:02:09
I have one on the Sky box. :)
I do but its hidden well and pretty quiet its looks after the PS3 as well but where the router is the Belkin is in view so she said no even though she cannot hear the other Belkin one  :dunno:, she hears it more because she sees it I think, really annoying but her point of view is its ugly, its not needed (it is) and do I want to have dinner tonight?  ;D
Title: Re: Latency issues
Post by: Rik on May 21, 2009, 10:14:17
 ;D

Have you thought about hiding it and running a longer mains lead to the router?
Title: Re: Latency issues
Post by: Gary on May 21, 2009, 10:18:20
Quote from: Rik on May 21, 2009, 10:14:17
;D

Have you thought about hiding it and running a longer mains lead to the router?
I would Rik, but I can't lift it any more Rik or get that low to the floor these days  :(
Title: Re: Latency issues
Post by: pup on May 22, 2009, 01:57:17
Quote from: Rik on May 21, 2009, 10:02:09
I have one on the Sky box. :)
why have your sky box on a ups? if the power goes out you tv wont work?? or am i missing something? :dunno:
Title: Re: Latency issues
Post by: Rik on May 22, 2009, 08:59:35
I should have said Sky+, Pup. It allows it to continue recording if the power goes down, and it also serves to protect the box from over and under voltages and spikes.
Title: Re: Latency issues
Post by: pup on May 22, 2009, 11:38:57
ahh i see now. ;D