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Technical News & Discussion => IDNet Help => Topic started by: Ann on Apr 24, 2009, 07:38:32

Title: DSL connection lost over and over
Post by: Ann on Apr 24, 2009, 07:38:32
Wonder what's going on here!


INF  2009-04-18T06:28:42+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-19T07:27:36+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-19T07:49:54+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-19T08:05:29+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-19T08:10:36+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-19T08:17:46+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-19T08:44:15+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-19T08:50:26+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-19T09:04:46+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-20T06:17:45+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-20T06:23:22+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-21T06:24:52+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-22T06:20:34+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-23T06:20:14+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-23T19:03:45+01:00  sys:  dsl0: connection lost, reconnecting...
INF  2009-04-23T19:06:32+01:00  sys:  dsl0: connection lost, reconnecting...
Title: Re: DSL connection lost over and over
Post by: talos on Apr 24, 2009, 07:43:53
Checked mine, seems ok
yours maybe BT perhaps  :dunno:
Title: Re: DSL connection lost over and over
Post by: Ann on Apr 24, 2009, 07:55:49
Maybe it's the WBC thing at last.  It still says date is set for March 2009 when I check SamKnows.  And apart from last night when it was peak time which is why I noticed, it's been all fairly early mornings.

I seem to be answering my own question.. ho hum.
Title: Re: DSL connection lost over and over
Post by: talos on Apr 24, 2009, 08:04:03
Never mind, I do that all the time ;D
Title: Re: DSL connection lost over and over
Post by: Rik on Apr 24, 2009, 08:56:30
Could you run Routerstats for a while, Ann? That would give us a bit more information about the cause of the drops.
Title: Re: DSL connection lost over and over
Post by: Sebby on Apr 24, 2009, 13:22:41
Indeed. It's probably surges of noise.
Title: Re: DSL connection lost over and over
Post by: Ann on Apr 24, 2009, 15:26:24
It's happening mostly when computer is off!
Title: Re: DSL connection lost over and over
Post by: Rik on Apr 24, 2009, 15:27:28
Worth leaving it on for 24 hours to try and get some data, Ann?
Title: Re: DSL connection lost over and over
Post by: Rik on Apr 24, 2009, 15:34:56
I've had your line tested, Ann, it's fine. IDNet show your last connection at 14:13 on February 3, no drops since then. Either the router is mis-reporting or something else odd is going on. You have a 6.5Mb profile with interleaving on, so no signs of DLM kicking in either.
Title: Re: DSL connection lost over and over
Post by: Ann on Apr 25, 2009, 14:30:13
Thank Rik.  Line looks terrible judging by these stats..

ATM  Since Reset  Current 24-Hour Interval  Current 15-Minute Interval  Time Since Last Event
Cell Header Errors:  280461  9805  0  2:06:31
Loss of Cell Delineation:  183329  8040  0  2:22:31

DSL
Link Retrains:  18  2  0  8:11:00
DSL Training Errors:  0  0  0  0:00:00
Training Timeouts:  0  0  0  0:00:00
Loss of Framing Failures:  27  2  0  8:11:00
Loss of Signal Failures:  27  2  0  8:11:00
Loss of Power Failures:  0  0  0  0:00:00
Loss of Margin Failures:  27  2  0  8:11:00
Cumulative Seconds w/Errors:  27443  481  0  2:06:31
Cumulative Sec. w/Severe Errors:  5398  224  0  8:07:03
Corrected Blocks:  676520  11376  7  0:01:20
Uncorrectable Blocks:  287926  9819  0  2:06:31
DSL Unavailable Seconds:  547  58  0  8:10:41
Title: Re: DSL connection lost over and over
Post by: Sebby on Apr 25, 2009, 17:56:42
Has anything changed recently within your property, Ann?
Title: Re: DSL connection lost over and over
Post by: Ann on Apr 25, 2009, 18:26:56
Not that I know of Sebby.  I'm not that bothered at the moment as it still works.  I'll cry when it breaks completely!

Title: Re: DSL connection lost over and over
Post by: Rik on Apr 26, 2009, 07:18:36
That's weird, Ann, because that's detailing re-trains which IDNet are not seeing. That suggests to me there may be an exchange fault, which isn't affecting the radius server, so they don't see any break. I'd suggest you contact them on Monday with those stats.
Title: Re: DSL connection lost over and over
Post by: Ann on Apr 26, 2009, 09:09:40
Okay, I'll send an email later today.  Thanks Rik.

Title: Re: DSL connection lost over and over
Post by: Ann on Apr 28, 2009, 17:00:18
Looks like it's my router playing up.  They don't last long do they?
Title: Re: DSL connection lost over and over
Post by: Rik on Apr 28, 2009, 17:02:26
I find they either go on for ever or play up in short order, there seems no happy medium. :(
Title: Re: DSL connection lost over and over
Post by: Sebby on Apr 28, 2009, 21:48:08
You're absolutely right there, Rik.