IDNetters Forums

Hi there,

At around 6pm last night we lost connection. When we reconnected the sync speed was 320kbs DS. It then rose to 1888mbs DS. I have disconnected from IDNet, rebooted & reset my router to no avail. I emailed support this morning, with no reply so far. Can anyone offer assistance? Current DS 576kbs.

Thanks

Can you get a BT speedtest? It will help to see if the problem is noise related?

Quote from: Glenn on Mar 28, 2009, 14:12:28
Can you get a BT speedtest? It will help to see if the problem is noise related?

Will do that now.

Thanks

Thanks Glenn,

Here is the result.



Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 576 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 250 kbps
    Actual IP throughput achieved during the test was - 212 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

Suggest post router stats from the test socket  behind the master socket faceplate and try a new filter.

Thanks Steve,

I don't have a NTE5 socket, but I will try a new filter then post the router stats.

,Hi Steve

That sorted that!! Except....


Router stats

Statistics Downstream    Upstream 
Line Rate     3552               448 
Noise Margin    9.6 dB        19.0 dB 
Line Attenuation 35.5 dB     22.0 dB 
Output Power 12.3 dBm      19.8 dBm

That has increased the DS and reduced the noise margin, but I did a speedtest with speedtest.net and got 0.23mbps DS

The only reliable speedtester seems to be the BT one, 12g, so would suggest you try that one again.

Your download speeds are being constrained by your currently reduced IP profile which will increase over the next few hours as you are now syncing at a higher rate. What you somehow have to discover the reason for the instability whether its in the house or external

Quote from: Simon on Mar 28, 2009, 15:17:19
The only reliable speedtester seems to be the BT one, 12g, so would suggest you try that one again.

I suppose there is still the 3 hour limit between repeat tests

Thanks Simon,

It won't let me do a test again, I must wait 3hrs between tests :(

Try the one at ThinkBroadband - it's the next most reliable one.

It does look like a fault filter, although that could just be coincidental, in that the noise has disappeared, so when you changed the filter (thus causing a re-sync) your usual sync returned. Just keep an eye on things. :)

It would be helpful to know what else is connected to the line, 12g.

Just to remind us what you started off with

Statistics     Downstream   Upstream
Line Rate         5632            448
Noise Margin     11.8 dB        20.0 dB
Line Attenuation 35.5 dB       22.0 dB
Output Power     12.4 dBm    19.8 dBm


Perhaps  check your wires again since you've been inside the boxes. Don't know anything about pre NTE5 sockets except the master has a yellow condenser I believe.

Quote from: Rik on Mar 28, 2009, 15:29:33
It would be helpful to know what else is connected to the line, 12g.

Thanks Rik,

only the telephone.

Well, if it's not the filter, the phone would seem to be the only candidate. You're not using a 'loose' extension load to connect the router, are you?

Quote from: Sebby on Mar 28, 2009, 15:28:43
It does look like a fault filter, although that could just be coincidental, in that the noise has disappeared, so when you changed the filter (thus causing a re-sync) your usual sync returned. Just keep an eye on things. :)

Thanks Sebby,

Quote from: Rik on Mar 28, 2009, 15:35:57
Well, if it's not the filter, the phone would seem to be the only candidate. You're not using a 'loose' extension load to connect the router, are you?

Thanks Rik,

what do you mean by a "loose" extension lead?

Not a hard-wired wall-mounted socket, but a flying lead of the sort you can buy in B&Q etc.

Quote from: Rik on Mar 28, 2009, 15:49:04
Not a hard-wired wall-mounted socket, but a flying lead of the sort you can buy in B&Q etc.

Thanks Rik,

it is wall mounted.

How do you feel about having a look at the wires inside? How many extensions do you have?

Quote from: Rik on Mar 28, 2009, 15:52:37
How do you feel about having a look at the wires inside? How many extensions do you have?

Thanks Rik,

I have 2, but only use 1 What will I be looking for?

A wire connected to terminal three at each socket, often orange white. You only want wires on terminal 2 & 5, usually blue/white and white/blue. If you can disconnect that wire on terminal 3 (and anything on terminal four), you should reduce noise pickup considerably. Gently ease the wires out of the terminal by pulling them upwards with a small pair of pliers.

Quote from: Rik on Mar 28, 2009, 16:06:02
A wire connected to terminal three at each socket, often orange white. You only want wires on terminal 2 & 5, usually blue/white and white/blue. If you can disconnect that wire on terminal 3 (and anything on terminal four), you should reduce noise pickup considerably. Gently ease the wires out of the terminal by pulling them upwards with a small pair of pliers.

Thanks Rik,

I did that yesterday, and acheived a better sync. I will recheck all wires.

Are you near a B&Q or similar (or a Maplin). Can you pick up an IDC tool (disposable ones are about £1), and just check that the 2 & 5 wires are well seated. Also, make sure that the same colour goes to the same terminal at each socket, eg blue/white are all on terminal 2, or vice versa.

Quote from: Rik on Mar 28, 2009, 16:11:05
Are you near a B&Q or similar (or a Maplin). Can you pick up an IDC tool (disposable ones are about £1), and just check that the 2 & 5 wires are well seated. Also, make sure that the same colour goes to the same terminal at each socket, eg blue/white are all on terminal 2, or vice versa.

Thanks Rik,

All wires are seated correctly and the right colour in the right number. I have even removed the wires from the socket where the router is plugged in, for the extension that we don't use. I will run a BT speedtest later.

Speedtest

(http://www.speedtest.net/result/439224668.png) (http://www.speedtest.net)


Router Stats

Statistics Downstream Upstream 
Line Rate 3616 448 
Noise Margin 12.8 dB 20.0 dB 
Line Attenuation 35.5 dB 22.0 dB 
Output Power 12.3 dBm 19.8 dBm

Have you removed the ring wire from every socket, even those not in use?

Quote from: Sebby on Mar 28, 2009, 17:40:42
Have you removed the ring wire from every socket, even those not in use?

Thanks Sebby,

Yes, that was done yesterday.

Latest BT Speedtest

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 3616 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 250 kbps
    Actual IP throughput achieved during the test was - 209 kbps

I would have thought your profile should I have improved by now but sadly it hasn't,it seems to have got stuck (not unknown). I would suggest you contact support on Monday to see if they can get  BT to give it a kick.

Hopefully it will have reset by then. :fingers:

And the good news is..................

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 5504 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 4500 kbps
    Actual IP throughput achieved during the test was - 4077 kbps

Today is a good day!! 8)

Thanks to all who helped and gave advice.

 :thumb: Did it do it by itself or did it need any help?

Thanks Steve,

Unfortunately I was told yesterday, Provided the connection remains stable the profile will automatically update, this process can take up to 72 hours. Lets hope I don't lose connection again, and roll on the training period!!

 :thumb: Good stuff 12g

Great news, 12g!  :thumb:

Thanks badpianoplayer & Simon,

everything is currently  :fingers:

Makes your eyes water, doesn't it. ;)

 :rofl: :hehe:

Quote from: Rik on Mar 31, 2009, 18:33:20
Makes your eyes water, doesn't it. ;)

Och aye!!

 ;D

Hoots mon.

Quote from: Rik on Mar 31, 2009, 18:46:39
;D

Hoots mon.

:thumb:"It's a braw, bricht, moonlit nicht"

Lord Rockingham lives.  :thumb:

Quote from: Rik on Mar 31, 2009, 18:52:26
Lord Rockingham lives.  :thumb:

:hehe:

You'll fit right in here, 12g, we're almost all able to remember that. ;D

:dunno:

I said almost, Seb, you youngsters won't remember at all. :)

Seb I with you, Lord who?

I'm glad it's not just me!

Like I said, you youngsters. :)

http://homepage.ntlworld.com/gary.hart/lyricsl/lord.html

Nope, it's me as well, Seb.  :dunno:

Quote from: Rik on Mar 31, 2009, 18:57:33
You'll fit right in here, 12g, we're almost all able to remember that. ;D

I was but a bairn when that was oot :smug:

1958! That was 28 years before I was even born!!!

I knew the teaching of history has suffered, but everyone should have been taught about Lord Rockingham.  :evil:

I never paid attention in history, found it boring!

I wasn't a big fan either, although I think I'd have more interest now.

Same here, all we ever seemed to do was timelines of monarchs and battles, and recent history was extremely biased (we won WWII single-handed). I started reading history after leaving school and haven't stopped since.

Quote from: Rik on Apr 02, 2009, 07:03:49
Same here, all we ever seemed to do was timelines of monarchs and battles, and recent history was extremely biased (we won WWII single-handed). I started reading history after leaving school and haven't stopped since.

I agree Rik, it was like that for me too. It has been more interesting doing it my way, in lots of different subjects.

Independence of mind helps, doesn't it. :)

My attitude to history can be encapsulated in this quotation from "The History Boys":

QuoteWhat is history? Well, it's just one f****** thing after another!

;D

 ;D

To each his own. I'm more of a "Know from whence you came, in knowing this, you know who you are and where you are going" type. :)

You won't perhaps then appreciate Mrs Lintott's comment in the same film:

QuoteHistory is a commentary on the various and continuing incapabilities of men. What is history? History is women following behind with the bucket.

;)

Oh, I do. Just as I believe that history is written by the victors. We have to glean the information from a variety of sources, not just the one official source.

I'll certainly buy into that process. I find it hard to make decisions without looking at all the pros and cons.

By which time I'm usually too exhausted to make the decision. ;)